IT Fundamentals (ITF+)-Setting Up & Using Computers

1. A __________ is a pointer that refers to a file.shortcut

2. If you have a PC with a 32-bit CPU, which operating systems will run on it?
32 bit only
3. The Dock on a Mac is equivalent to what feature of a Windows 8.1 desktop?
Taskbar
4. What is the defining feature of a commercial OS? Not Free
5. Which OS configuration uses data labels to control resource access?
Mandatory Access Control
6. Which of these is an accessibility option for people who have limited
mobility? Speech recongnition
7. Which key combination switches between open applications in Windows
and Linux (Unity)? Alt + Tab
8. Which of these is an open source operating system? Linux
9. What feature in Windows 10 is equivalent to Finder in macOS? File Explorer
10.Which of these is not one of the five functions of an operating system? Send
and receive e-mail messages
11.What component protects against occasional electrical spikes? Surge
suppressor
12.What should you install before you download and install additional software
on a new PC? Security software
13.In which environment would a desktop computer be safest and operate the
best? In a clean room with a powerful air conditioner running
14.How far should a user’s face be from a monitor screen for most comfortable
viewing?
16 to 24 inches
15.Which of these is a type of Windows user account?
Standard
16.Which of these is the flow of static electricity?
ESD
17.Where in Windows can you access the configuration settings for hardware
devices like mice and printers? Control Panel
18.What device can help correct power sags? UPS
19.Where in the Control Panel can you remove unwanted applications?
Programs
20.What kind of cable is most often used to connect a PC to a broadband
modem or router?
Ethernet
21.3G, 4G, and LTE are all kinds of what kind of wireless communication?
Cellular
22.What is the gesture where you touch the surface with two fingers spread
apart and then drag them closer together? Pinch
23.Which of these is not a protocol for sending or receiving e-mail? NFC
24.The name of a WiFi access point is its: SSID
25.Which of these passcodes is more secure? Six-digit alphanumeric.
26.Which of these terms is not associated with kinetics? Barometer
27.7. Connecting a Bluetooth peripheral to a smartphone is known as: Pairing
28.What app does an iPhone use to synchronize music and videos from a
computer?
iTunes
29.How is screen orientation determined, if it is not locked? Physical orientation
of the device
30.What kind of wireless connectivity is Bluetooth best suited for? Sending and
receiving phone calls
31.. What action opens a data file for editing in the application associated with
its extension? Double-click
32.Which file property makes a search faster for content within files?
Indexed
33.In File Explorer, from which tab can you select a different view? View
34.What is the file management tool in macOS?
Finder
35.How do you select multiple noncontiguous files in a file listing?
CTRL-click
36.What is a root directory? The top-level storage location on a volume
37.Which of these is an on/off flag for a file?
Archive
38.CTRL-V is a keyboard shortcut in Windows for what activity? Paste
39.Which utility in macOS backs up user files automatically? Time Machine
40.What can you find out about an application by choosing Help | About?
Application version number
41.Which of these is a productivity application? Microsoft Excel
42.Which of these is a collaboration application?
SharePoint
43.What is the purpose of an application patch? Correcting a problem
44.How do you install a Modern app in Windows 8.1 or 10? From the Start
menu/screen
45.Which of these is a compression format? RAR
46.. Where in Windows 8.1 can you browse installed applications? Apps list
47.How can you remove a Windows desktop application? From the Control Panel
48.Which of these is a graphic format? PNG
49.Where can you see what applications are installed in Ubuntu Linux? Dash
pane

NETWORKING, SECURITY, AND MAINTENANCE

50.Which of these terms best describe a SOHO network? (Choose two.)
51.Where in the Control Panel would you go to connect to a network printer
on a client PC? System and Security
52.When shopping for a SOHO router, look for the latest available standard,
which is: 802.11ac
53.What kind of ports are on the back of a SOHO router for making wired
connections? RJ-45
54.What differentiates a router from a switch? Routers are for WANs, and switches
are for LANs.
55.How do you access a router configuration utility? IP address in a web browser
56.What is an advantage of using a homegroup? Easier folder and printer sharing
57.In which way is a cellular Internet connection superior to wired and WiFi?
Mobility
58.Which wireless encryption standard is the most secure? WPA2
59.What is the router’s SSID? Network name
60.What is a person doing when searching trash for useful information?
Dumpster diving
61.Which of the following might you want to disable to protect your privacy?
Autofill forms
62.Which type of file tracks your activities on the Internet? Cookie
63.After you have recognized that there is a virus on your PC, what is the next
step to removing the virus? To quarantine
64.. Disabling the Bluetooth adapter on a laptop when it is not in use is an
example of:
Device hardening
65.How can you defend against malware delivered by e-mail? Don’t open
attachments from unknown senders.
66.Which of the following can prevent people from snooping on a device that
you leave unattended for several minutes? Configuring a lock-out time
67.What indicates that you’ve browsed to a secure web page? (Choose two.) A
small lock appears in the browser., The web address starts with https://.
68.Which type of malware tries to get you to pay a fee to decrypt your files?
Ransomware
69.Edward loiters at the local café, taking notes on what people type on their
computers, especially at the login screens. What kind of theft does he
practice?
Shoulder surfing
70.In California, how should small alkaline batteries be disposed of? Recycling
center
71.How long can a laptop remain in Hibernate mode without running out of
battery power? Indefinitely
72.What standard offers computer part makers guidelines for making
environmentally friendly parts? RoHS
73.Which type of contingency plan is specific to an IT system or service?
Disaster recovery
74.What computer component contains a lot of lead and must be recycled?
CRT
75.What should you use to remove dust and animal hair from inside a
computer case? Compressed air
76.Rich has inherited a computer that used to live in his uncle’s machine shop.
What should he use to clean up parts such as the case, keyboard, and
mouse? A soft cloth with mild soap and water
77.How should you clean removable media, such as a DVD? Use a soft cloth and
wipe with a circular movement.
78.What problem can missing slot covers on the case cause? Disruption of airflow
inside the computer leading to overheating
79.In Sleep mode, the __________ remains powered; everything else shuts off.
Memory
80.What can you use to prevent ESD from damaging components when
cleaning inside a computer? Antistatic wrist strap.
81.Which of these is the most hazardous to a desktop computer or mobile
device?
Getting it wet
82.Which of these might correct a problem with an application not running
correctly? Uninstall and reinstall the application.
83.What Windows utility returns the computer’s system files to previously
saved versions?
System Restore
84.You have a printer that connects to your computer via USB cable. The
printer can print a test page successfully from its own controls, but the
computer doesn’t see it. Which of these should you try? Use a different printer
cable.
85.Suppose you have a wireless mouse that doesn’t work at all. Which of these
is not likely to be the cause? The mouse is dirty.
86. Which is the most authoritative source of information about a device?
Manufacturer’s web site
87.If you need to cancel an online subscription, what department of the
company do you need to contact? Customer service
88.Which of these could not be the cause of a computer appearing completely
dead? Hibernate mode
89.What is the FAQ? A web page containing frequently asked questions and their
answers
90.Which of these would likely be found on a manufacturer’s support web
site?
All of the above