INDIA | Group IT PC Configuration Guide

To ensure the safety of Capgemini employees, Group IT practices safe-handling procedures to sanitize
each PC before it is shipped.

Before you start...

PREREQUISITES - To be able to follow these steps, you MUST HAVE:

• MobilePass setup and functional on your mobile phone OR have another PC with mobile pass
functional so that you can obtain the MobilePass code mandatory to complete the setup
process.

- If you don't have MobilePASS installed/activated, you can consult detailed instructions
here or watch this two-minute video

• Your credentials: CORP ID (username) and your CORP password (also referred as network
password)

For non IT related queries please contact your Supervisor or BU HR

1 - Log in to your PC using "Cisco Start Before Logon" feature
#STEP 1

• Power on your PC

• Connect power adaptor to your laptop till configuration gets complete.

#STEP 2

• As you are not directly connected to the Capgemini network, you will need to log on using the
Cisco AnyConnect Start Before Logon feature.

• On the Windows Login screen, identify and connect to your wireless network (home, hotel,
client) using the icon in the bottom right of the screen (Pic1)*Screen background may vary
#STEP 3

• You will now connect to the Capgemini VPN Network, BEFORE you login on your machine by
connecting with the Cisco AnyConnect Start Before Logon feature

• Select the Network icon (Pic2)

#STEP 4

• After a few seconds, Cisco AnyConnect will launch.

• Select the profile: CG-Imaging as shown in Pic3.

• If this does not appear in your list, or does not connect, remove the current text by selecting the
text in the box, and type the following URL “sslvpnnl10.capgemini.com/CG-Imaging” (case
sensitive). If both the options are not working, please select the profile CG World.

• Select Connect and then enter your network username (CORP ID) and MobilePass code when
prompted. (Pic 4)

• If you do not have working Mobile Pass, call GSD to get static token password.

• Click Accept on the box dialogue that will be displayed to continue connecting to Capgemini VPN.

#STEP 5

• Once AnyConnect has connected (or if you are in a Capgemini Office), enter your network
username (CORP ID) and CORP password on the Windows login screen and Window s will now
log you in.

• AnyConnect may be disconnected after Windows has logged on. If this happens, just connect to
AnyConnect again.

• In case you do not know the CORP password, you can reach GSD to get temporary password or
to reset the Password.

• Windows will now log on and display the User Personalization Wizard as shown in Pic 5

• As per the screen shot in Pic 5, please enter your CORP credentials and select Next.

• The wizard will validate your credentials in the background.

• It will then perform various set up tasks as per the screen shot in Pic 5.

• This screen will also display a 6-digit BitLocker PIN. Please make a note of this, as you will need
to enter this when booting up your machine in future.

• Once all the tasks have been completed, your machine will be rebooted automatically.

• Confirm that your machine asks for a PIN when booting up (Pic 6). Sometimes you may need an
additional reboot for this to occur. If you receive any errors during the BitLocker set up process,
please refer to Appendix C.
 • To check if CrowdStrike is installed and running, type Virus & threat protection in the search
box and start the tool. If everything is green (Pic 7) CrowdStrike is working as expected.

**Once PC setup is done, please keep your laptop connected in VPN for 45 mins to 1 hour to make
your pc compliance.

2 - Configure Outlook

Capgemini Employees of eligible grades will have Microsoft Office Program installed on their PC by
default (E3 license)

Subcontractors will have the online version access from: https://portal.office.com/ (E1 license)
If you have Office 365 Program installed on your machine (Capgemini Employee / E3 License), follow the
steps below to configure the Outlook:

• Launch Outlook from the Start Menu

• You should now see the screen in Pic 8

• Enter your email address and select Connect (usually [email protected], refer to the
sheet provided with your PC at the “user information” section)

• You may be prompted for your credentials, please enter them, if required

• If you see a screen that Capgemini can manage your system, please confirm and continue.

• If you see the prompt shown in Pic 9 please select Allow

• Uncheck the box “Set up Outlook Mobile on my phone, too” and click on Done as per Pic 10.

• Outlook will launch. It will take some time before all your emails and calendar items are
downloaded.

If Outlook is not present, please open http://portal.office.com in your browser to access all Office
applications, including Outlook.
3 - Configure One Drive for Business

• OneDrive for Business should launch automatically and display the screen in Pic 8. If it does not
launch automatically you may launch manually. Log in using your Capgemini email address and
follow the prompts that are displayed (Pic 11)

RESTRICTED DATA

• If you have files in your Documents folder that your engagement has indicated cannot be stored
in the public cloud, then these files will need to be moved to prevent them syncing to OneDrive.

• Refer to our Talent Page for instructions on How to not backup files on OneDrive:
https://groupit.capgemini.com/pages/services/rollouts/onedrive_for_business/restricted_da
ta

4 - Skype and Teams

• Launch Skype and Teams from the Start Menu (if it is not already started)

• When the application is started, you need to login with your Capgemini email address.

• Confirm the screens if these are popping up.

 • Now you can use Skype and Teams.

Your machine is now ready for use. If you have any issues please contact the Global
Service Desk.

How to change your BitLocker PIN

• If you wish to change your BitLocker PIN, please follow the instructions below:

• Right-click the Sophos Safeguard Gear icon in the system tray (shown in Figure A1) and select
Reset BitLocker Credentials

• You should now see the screen in Figure A2

• Enter a new 6 digit numeric PIN in both boxes and then select Change

• Do not use a PIN that is consecutive numbers (such as 123456) or all the same number (such as
111111)
Sophos Safeguard and multiple machines
If you have multiple machines, this can cause additional Safeguard Sophos prompts to appear during the
build process. To prevent this please perform the following steps:

• Log onto all the machines you have

• Right-click the Sophos Safeguard Gear icon in the system tray as shown in Figure A1 and select
Synchronize

• If you are prompted to, please enter your network password.

BitLocker Errors
If you receive the error in Figure C1 during the BitLocker set up process, please reboot your machine. In
most cases this will enable BitLocker. If this does not occur, please contact the Global Service Desk for
assistance.

Change Your Password

Follow the instructions exactly as described below to change your password. If you do not follow this
process exactly, you may be locked out and will need to contact Group IT Service Desk to regain access
to your PC.

• Connect to the Capgemini network to change your password – (cable, Wi-Fi or VPN AnyConnect)

• Press Ctr+Alt+Delete

• Select Change a Password option

• Enter:

- Current password

- New password (check the Password rules below)

 - Confirm new password

• Select Ctrl+Alt+Delete and go to Lock Computer.

Locking and unlocking your PC will synchronize the password cached locally on your laptop with the
CORP domain.

• Unlock your computer by entering your new password

IMPORTANT

Before you disconnect from Capgemini network, synchronize your CORP password:

- Right click on the Sophos SafeGuard icon on the task bar

- Select Synchronize option - in case you have more than one device, you should repeat these
steps on each device

- A message containing information about the last synchronization date and time would display, it
should be close to your actual time (if not, repeat the synchronization on Sophos SafeGuard)

Password Rules
Your new password MUST respect the following rules:

• MUST have at least 8 characters.

• Use characters from three of the following four categories:

- Uppercase characters (A through Z)

- Lowercase characters (a through z)

- Base 10 digits (0 through 9)

- Non-alphanumeric characters (e.g.! $, #, %) except ':', '&', '+', '˜', '`', 'ˆ','"' and '''

• Do NOT use common and proper nouns.

• Do NOT use your name or login name, even with digits.

• Do NOT use accentuated characters (as they are not allowed).

• You CANNOT reuse any of your previous 3 passwords.

• You CANNOT change a password that has been changed less than 1 day ago.
Group IT Channels

1 - Ask Adam - Virtual Assistant

Adam is your virtual IT Support assistant and it’s available 24/7

• Adam can answer your IT queries

• Provides support in multiple languages

• If Adam is unable to provide a solution, he will redirect you to a Live-Chat Operator

• Tip! Be short and clear with your queries; use simple sentences and words

• Adam can be accessed via Teams, and it’s always available on our Group IT website

Service Central

Service Central is our online portal for you to open a ticket. Go to

https://servicecentral.capgemini.com/sc/

Choose between ‘Order a Request’ or ‘Report an Issue’

Click on Tours at the right top corner on Homepage to have guided overviews of the portal.

For additional information about Group IT Organization, services provided, support channels, our events
and rollouts, check our website: www.groupit.capgemini.com
Service Central - End User Knowledge base

•All Capgemini Users who can access the ServiceCentral should be able to view the End User Knowledge
Base.

•End user Knowledge Base is a self-explanatory articles repository created for End Users on
ServiceCentral.

•This Knowledge base helps users to resolve common queries on their own by eliminating the need to
contact service desk.

Group IT Connect Session

Group IT will conduct Connect Sessions with all new joiners approximately 1 month after hire date to
provide additional details on services/support, answer any questions you have an d obtain any feedback
you may have from your experience from your first month.
Send an email to [email protected]

When sending an e-mail to IT Help make sure your signature has your location information (country) and
that your contact details are updated for engineers to be able to reach you

Or call us - Dial 484357 from office extension or via Skype EV. From external phone call at:

• India: +912267557744

• Bangalore: +91 80 6480 9800

• Chennai: +91 44 6480 9800

• Hyderabad: +91 40 6480 9800

• Pune: +91 20 6480 9800

• Mumbai: +91 22 6480 9800

• Kolkata: +91 33 6480 9800

• Delhi: +91 11 6480 9800

• Gandhinagar: +91 79 6480 9800

To ensure the safety of Capgemini employees, Group IT practices safe-handling procedures to sanitize
each PC before it is shipped.