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Job Description - Instructor Administrator

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Sumaira Amir Baig
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15 views

Job Description - Instructor Administrator

Uploaded by

Sumaira Amir Baig
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Job Description

Job Overview
Job Title Instructor Administrator Department Administration
Report To Administration Manager
Position Level  Full Time  Part Time  Contractual
Duties & Responsibilities
 Upload and test content (eLearning, documents, etc.)
 Create Instructor Led and On the Job Training Course
 Invite to Enabley (Learning platform), send course e-materials. Manage email workflows (update course links
consistently)
 Edit and revise item details in the learning management system (LMS)
 Respond to and troubleshoot inquiries related to training courses issues
 Setup and manage Trainer assignment profiles and direct job allocations
 Handles troubleshooting, reporting, and user consultation requests
 Assist learners as the initial point of contact by answering inquiries and providing immediate resolution or careful
redirection to escalated support resources
 Collaborate with the Training Manager to resolve learner issues in a thorough and timely manner
 Respond to telephone enquiries
Qualification & Experience
 Bachelor’s degree or similar background
 Previous experience (2+ years) in learning, general human resources, customer service, mental health, education
or psychology preferred
Skills & Abilities
 Ability to deliver excellent customer care
 Critical thinking, problem solving, and judgment skills
 Service-oriented attitude and willingness to learn
 Good listening skills and patience to work with all types of employees
 Ability to maintain a positive attitude

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