CSOTRAPTO

URTA
OTREY O
RVEE
PROVRITESW

BUSINESS RESPONSIBILITY & SUSTAINABILITY REPORT

(Pursuant to Regulation 34 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015

SECTION A: GENERAL DISCLOSURES

I. Details of the listed entity
1. Corporate Identity Number (CIN) of the Listed Entity L85110WB1987PLC222139
2. Name of the Listed Entity Apeejay Surrendra Park Hotels Limited
3. Year of Incorporation 1987
4. Registered office address 17, Park Street, Kolkata, West Bengal, India, 700016
5. Corporate address 17, Park Street, Kolkata, West Bengal, India, 700016
6. E-mail [email protected]
7. Telephone 033 2249 9000
8. Website https://www.theparkhotels.com/
9. Financial year for which reporting is being done April 2023 to March 2024
10. Name of the Stock Exchange(s) where shares are BSE Limited (BSE)&
listed National Stock Exchange of India Ltd. (NSE)
11. Paid-up Capital INR 21,33,74,246
12. Name and contact details (telephone, email address) Ms. Shalini Keshan
of the person who may be contacted in case of any Company Secretary & Compliance Officer
queries on the BRSR report Telephone: +91 33 2249 9000
Email: [email protected]
13. Reporting boundary This report covers the period from April 01 2023 till
March 31, 2024 and includes all the financial and non-
financial information of Apeejay Surrendra Park Hotels
Limited. Appropriate notes have been added wherever
there are exceptions.
14. Name of assurance provider NA
15. Type of assurance obtained NA

II. Products/services

16. Details of business activities (accounting for 90% of the turnover):

S. % of Turnover of the
Description of main activity Description of business activity
No. Entity (FY’24)
1. Accommodation and Food Accommodation services provided by Hotel, Inns, 100
Service Resorts, holiday homes, hostel, Food and beverage
services provided by hotels, restaurants, caterers, etc.

17. Products/Services sold by the entity (accounting for 90% of the entity’s Turnover):
% of total
S.
Product/Service NIC Code turnover
No.
contributed
1. Accommodation Services 551 49.12
2. Food and Beverage Services 561 44.22
3. Other Services 551 & 561 6.66

III. Operations

18. Number of locations where plants and/or operations/offices of the entity are situated:
Number of Number of
Location Total
hotels offices
National 32 - 32
International - - -

ANNUAL REPORT 2023-24 1

 19. Markets served by the entity:

a) Number of locations
Locations Number
National (No. of States and Union As per Standalone reporting there are 27 hotels operating pan India in 10
Territories) states and 2 Union Territories as under in following locations:
International (No. of Countries) -

b) What is the contribution of exports as a percentage of the total turnover of the entity?
Not Applicable

c) A brief on types of customers

i. Tourists – Apeejay group hotels cater to both domestic and international tourists who are
looking for comfortable with rich history of the art and architecture of the era with antique
furniture and luxurious accommodations during their travels.

ii. Business travellers - Apeejay group hotels are often chosen by business travellers due to
their convenient locations, high quality amenities, and efficient services.

iii. Wedding guests - Apeejay group hotels are also popular wedding venues, with many of
them offering wedding planning and coordination services.
iv. Event and conference attendees - Apeejay group hotels offer event spaces and conference
rooms, making them an ideal choice for corporate events, meetings, and conferences.

v. 
Food and beverage patrons – The Tavern restaurants, the Denmark Club and Flury
confectionery are popular with both hotel guests and local-residents who are looking for
high-quality dining experiences.

vi. Long staying guests.

vii. Crew Members.

IV. Employees

20. Details as at the end of the Financial Year:

a) Employees and workers (including differently abled):

S. Total Male Female

Particulars
No. (A) No. (B) % (B / A) No. (C) % (C / A)
EMPLOYEES
1. Permanent (D) 492 381 60.6 111 17.6
2. Other than Permanent (E) 1703 1268 81 435 28
3. Total employees (D + E) 2195 1649 75.1 546 24.9
WORKERS
4. Permanent (F) 0 0 0 0 0
5. Other than Permanent (G) 560 506 90 54 10
6. Total workers (F + G) 560 506 90 54 10

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Business Responsibility & Sustainability Report (Contd.)

b) Differently abled Employees and workers

S. Total Male Female

Particulars
No (A) No. (B) % (B / A) No. (C) % (C / A)
DIFFERENTLY ABLED EMPLOYEES
1. Permanent (D) 5 4 80 1 20
2. Other than Permanent (E) 1 1 100 0 0
3. Total differently abled employees 6 5 83 1 17
(D + E)
DIFFERENTLY ABLED WORKERS
4. Permanent (F) 0 0 0 0 0
5. Other than permanent (G) 2 2 100 0 0
6. Total differently abled workers 2 2 100 0 0
(F + G)

21. Participation/Inclusion/Representation of women

Total No. and percentage of Females
(A) No. (B) % (B / A)
Board of Directors 6 2 33.33
Key Management Personnel 4 2 50

Turnover rate for permanent employees and workers

FY 2023-24 (in %) FY 2022-23 (in %) FY 2021-22 (in %)
Male Female Total Male Female Total Male Female Total
Permanent Employees 73 27 100 74 26 100 77 23 100
Permanent Workers - - - - - - - - -

V. Holding, Subsidiary and Associate Companies (including joint ventures)

22. Names of holding / subsidiary / associate companies / joint ventures

Does the entity indicated
Indicate whether
at column A participate in
S. Name of the holding / subsidiary / holding/ Subsidiary/ % of shares held
the Business Responsibility
No. associate companies / joint ventures (A) Associate/ Joint by listed entity
initiatives of the listed entity?
Venture
(Yes/No)
1 Apeejay Charter Private Limited Subsidiary 52%
2 Apeejay Hotels & Restaurants Private Subsidiary 100%
Limited Yes
3 Apeejay North-West Hotels Private Subsidiary 100%
Limited

VI. CSR Details:

23. Whether CSR is applicable as per section 135 of Companies Act, 2013: Yes
Turnover (in INR) - INR 48,772.39028 lakhs (FY 2022-23)

Net worth (in INR) - INR 55,375.4094 lakhs (FY 2022-23)

ANNUAL REPORT 2023-24 3

VII. Transparency and Disclosures Compliances
24. C
 omplaints/Grievances on any of the principles (Principles 1 to 9) under the National
Guidelines on Responsible Business Conduct:
FY 2023-24 FY 2022-23
Grievance Redressal
Mechanism in Place Number of Number of
Stakeholder group Number of Number of
(Yes/No) (If yes, then complaints complaints complaints
from whom the complaints
provide web-link for pending pending
complaint is received filed Remarks filed Remarks
grievance redressal resolution resolution
during the during the
policy)* at close of at close of
year year
the year the year
Communities Yes 0 0 NA 0 0 NA
Investors (other Yes 0 0 NA 0 0 NA
than shareholders)
Shareholders Yes 307 0 NA Since 0 0 NA
Resolved
Employees and Yes 9 0 Since 3 0 Since
workers Resolved Resolved
Customers Yes 0 0 NA 0 0 NA
Value Chain Yes 0 0 NA 0 0 NA
Partners
Other NA NA NA NA 0 0 NA
(please specify)

Note: For policies, please refer https://www.theparkhotels.com/investor-relations/policies-and-

codes.html

25. Overview of the entity’s material responsible business conduct issues:

Financial
Indicate
implications of the
whether
S. Material issue Rationale for identifying In case of risk, risk or opportunity
risk or
No. identified opportunity the risk / opportunity approach to adapt or mitigate (Indicate positive
or negative
(R/O)
implications)
Food Safety Opportunity Implementing robust food Apeejay enforces rigorous Positive
and Quality safety measures presents food safety protocols, Implications
an opportunity for Apeejay conducts routine inspections
to enhance customer and provides ongoing training
satisfaction, uphold its to staff members to ensure
reputation for excellence, strict adherence to hygiene
and comply with regulatory standards.
standards. By ensuring
the highest standards of
food safety and quality,
Appejay can attract and
retain customers, leading to
increased revenue and loyalty.
Emission Opportunity Emission and energy To mitigate energy and Positive
and Energy management represent emission management Implication
Management a material opportunity risks, The Company has
for Apeejay in terms of implemented energy-efficient
cost reduction, regulatory technologies, such as solar hot
compliance, and brand water systems, heat pumps,
enhancement. By and waste heat recovery units,
implementing energy-efficient leading to significant energy
technologies and reducing savings. The company has also
emissions, Apeejay can lower transitioned to LED lighting,
operational expenses, comply introduced energyefficient
with increasingly stringent laundry systems, and installed
environmental regulations, advanced air conditioning
and enhance its reputation units. These initiatives not
as a sustainable hospitality only reduce the Company’s
provider. environmental impact while
also mitigating the financial
and reputational risks
associated with energy and
emissions

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Business Responsibility & Sustainability Report (Contd.)

Financial
Indicate
implications of the
whether
S. Material issue Rationale for identifying In case of risk, risk or opportunity
risk or
No. identified opportunity the risk / opportunity approach to adapt or mitigate (Indicate positive
or negative
(R/O)
implications)
Risk However, if emissions and Negative
energy consumption are Implication
not managed effectively,
the consequences can be
significant, including a rise in
operational expenses due to
inefficiencies and increased
energy prices.
Additionally, non-compliance
regulations can result in
fines from regulatory bodies,
while the company’s public
image may suffer, leading to
a potential loss of customer
trust and market share
Climate Risk Appejay acknowledges that Apeejay’s climate strategy Negative
Strategy climate change presents is underscored by the implications
both risks and opportunities Integration of renewable
that are essential to address energy (RE), energy efficiency
for the sustainability of its interventions and other
operations. The recognition resource conservation actions.
of climate-related risks— The company is shifting
including regulatory shifts, towards renewable sources
resource scarcity, and physical like solar and wind energy
impact to assets— compels to power its operations,
Appejay to integrate a robust reducing reliance on fossil
Climate Strategy into its fuels and curbing emissions.
business model. This focus Alongside, Apeejay is
on climate resilience ensures upgrading its properties with
compliance, operational energy-efficient technologies,
continuity, and asset encompassing state-of-
protection. the-art HVAC systems,
lighting, and smart building
solutions to minimise energy
consumption. The Apeejay
Business Continuity and
Disaster Response Plan has
been developed to safeguard
the smooth operation of
critical business functions
and ensure the well-being
of guests and employees
during disruptive incidents
or disasters. These actions
not only mitigate climate
related risks by enhancing
operational resilience and
resource optimisation but also
position Apeejay as a leader
in sustainable hospitality,
committed to reducing its
environmental footprint and
catering to the sustainability
expectations of guests and
investors.

ANNUAL REPORT 2023-24 5

 Financial
Indicate
implications of the
whether
S. Material issue Rationale for identifying In case of risk, risk or opportunity
risk or
No. identified opportunity the risk / opportunity approach to adapt or mitigate (Indicate positive
or negative
(R/O)
implications)
Technical and Opportunity The scope of the Technical To advance and create the Positive
Design and Design Advice shall top-level hotel management Implication
include services for setting services to enhance the
up and launch of the Hotel premium expectations of the
to ensure compliance of guests.
the Hotel as per Operator’s
Standards and brand
guidelines,
Technical consultancy/advice
provided by the Operator
to the Owner in the interior
design and furnishing of
the Hotel. Technical Advice
shall include recruitment of
personnel, training, setting
up of all rooms, setting up
accounting and IT systems,
establishing communication
protocols, F&B, and other
related operational services.

SECTION B: MANAGEMENT AND PROCESS DISCLOSURES

Disclosure Questions P1 P2 P3 P4 P5 P6 P7 P8 P9
Policy and management processes
1. a. Whether your entity’s policy/policies Yes Yes Yes Yes Yes Yes Yes Yes Yes
cover each principle and its core
elements of the NGRBCs. (Yes/No)
b. Has the policy been approved by the Policies are approved by the Board, respective Board Committees,
Board? (Yes/No)* departmental heads, wherever applicable.
c. Web Link of the Policies, if available Refer Table 1
2. Whether the entity has translated the Yes Yes Yes Yes Yes Yes Yes Yes Yes
policy into procedures. (Yes/No)
3. Do the enlisted policies extend to your Yes, code of conduct and other applicable policies extend to our value
value chain partners? (Yes/No) chain partners.
4. Name of the national and international codes/certifications/labels/standards (e.g., Forest Stewardship Council,
Fairtrade, Rainforest Alliance, Trust) standards (e.g., SA 8000, OHSAS, ISO, BIS) mapped to each principle. The
Company recognizes the importance of complying with global management standards and frameworks. It has adopted
various standards to improve the efficiency of its operations and business practices. To ensure the highest level of
security, Apeejay has established rigorous and comprehensive Information Technology (IT) policies and procedures.
Safeguarding and protecting business operations continues to be the company’s top priority.
5. Specific commitments, goals and targets The company is currently in the process of setting specific commitments,
set by the entity with defined timelines, if goals, and targets with clearly defined timelines. These will be developed in
any. alignment with our strategic objectives and operational needs. Refer Table 2
6. Performance of the entity against the Apeejay remains dedicated to achieving its targets, with progress
specific commitments, goals, and targets consistently aligning with the established milestones. The company is on
along-with reasons in case the same are track to fulfil its targets on or before the FY 2025.
not met.

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Business Responsibility & Sustainability Report (Contd.)

Governance, leadership, and oversight

7. Statement by director responsible for the business responsibility report, highlighting ESG related
challenges, targets, and achievements
Our strategy is firmly anchored in the synergy of the 3G’s: driving simultaneous Growth, Governance and
Green initiatives to forge a sustainable and durable future for our shareholders, employees and society
at large. Travel and Tourism in India is back like never before and is expected to grow at a pace like
never before.

8. Details of the highest authority responsible for implementation and oversight of the Business
Responsibility policy/policies
Name: Mr. Vijay Dewan
Designation: Managing Diretcor
DIN: 00051164
Telephone: 033-22499000
Email ID: [email protected]

9. Does the entity have a specified Committee of the Board / Director responsible for decision-
making on sustainability related issues? (Yes / No). If yes, provide details.
Yes, the Corporate Social Responsibility Committee of the Board of Directors is responsible for decision
making on Sustainability related issues.

10. Details of Review of NGRBCs by the Company:

Indicate whether review was undertaken by Director / Committee of the Board/
Subject for Review
Any other Committee
Performance against above P1 P2 P3 P4 P5 P6 P7 P8 P9
policies and follow up action Y Y Y Y Y Y Y Y Y
and frequency of review for
performance against above Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)
policies and follow up action Yes, on regular basis
Compliance with statutory Indicate whether review was undertaken by Director / Committee of the Board/
requirements of relevance to Any other Committee
the principles, and rectification Y Y Y Y Y Y Y Y Y
of any non-compliances and
frequency of review Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)
Yes, on regular basis
11. Has the entity carried out P1 P2 P3 P4 P5 P6 P7 P8 P9
independent assessment/ N N N N N N N N N
evaluation of the working of its
policies by an external agency?

Table 1
Linkage to
Name of Policy/Code Web-link
principle
Code of Conduct for employees P1, P2, P3, P4, P5, https://www.theparkhotels.com/investor-relations/policies-and-
and Code of Conduct for Board P6, P7, P8, P9 codes.html
Members and Senior Management
Code of Practices and Procedures P1
for Fair Disclosure of Unpublished
Price Sensitive Information
Health and Safety Policy P2, P3, P6
Environment Policy P2, P6
Quality Policy P2, P9
Human Rights Policy P3, P5, P8, P9
Supplier Code of Conduct P1, P2, P3, P4, P5,
P6, P7, P8, P9
CSR Policy P8
Equal Opportunity Policy P3, P5
Privacy Policy P9

ANNUAL REPORT 2023-24 7

 Table 2
Principles Suggestions
Principle 1 To ensure interests of all our stakeholders to the core through our empowered, diverse, and inclusive
Board.
To ensure robust compliances and integrated practices through our Panchatatva core values.
Principle 2 Focus on resource-efficiency in our processes and to build a sustainable and responsible supply chain.
Principle 3 Ensure a humane workplace with adequate provisions for grievance redressal.
Principle 4 To engage with our stakeholders through various channels through a transparent communication
process.
Principle 5 Respect the human rights with adequate provisions for grievance redressal.
Principle 6 Minimise the impact of our operations on the environment.
Principle 7 Fair Public Advocacy for the benefit of the industry.
Principle 8 Empowering lives through our Panchatatva core values
Principle 9 Developing robust framework around data privacy.

12. If answer to question (1) above is “No” i.e., not all Principles are covered by a policy, reasons
to be stated:
Questions P1 P2 P3 P4 P5 P6 P7 P8 P9
The entity does not consider the principles material to
its business (Yes/No)
The entity is not at a stage where it is in a position
to formulate and implement the policies on specified
principles (Yes/No)
All the Principles are covered by a policy
The entity does not have the financial or/human and
technical resources available for the task (Yes/No)
It is planned to be done in the next financial year
(Yes/No)
Any other reason (please specify)

SECTION C: PRINCIPLE WISE PERFORMANCE DISCLOSURE

Principle 1 Businesses should conduct and govern themselves with integrity, and in a manner that
is Ethical, Transparent and Accountable

ESSENTIAL INDICATORS

1. Percentage coverage by training and awareness programmes on any of the principles during the
financial year:
Total number of % of persons in respective
Topics/principles covered under
Segment training and awareness category covered by the
the training and its impact
programmes held awareness programmes
Board of Directors 1 The Company conducts 100
familarisation programme for
its Board Members at regular
intervals.
Key Managerial Personnel 1 Training to Designated Persons 100
on SEBI (Prohibition of Insider
Trading) Regulations
Employees other than BoD and KMPs 1 Training to Designated Persons 10
on SEBI (Prohibition of Insider
Trading) Regulations
Workers 0 - -

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Business Responsibility & Sustainability Report (Contd.)

2. Details of fines/penalties/punishment/ award/ compounding fees/ settlement amount paid in

proceedings (by the entity or by directors / KMPs) with regulators/ law enforcement agencies/judicial
institutions, in the financial year, in the following format:
There are no such fines, settlement, and compounding fees on the Company or its directors/KMPs with
regulators/law enforcement agencies/judicial institutions, in the financial year.

3. Of the instances disclosed in Question 2 above, details of the Appeal/ Revision preferred in cases
where monetary or non-monetary action has been appealed.
Not Applicable

4. Does the entity have an anti-corruption or anti-bribery policy? If yes, provide details in brief and if
available, provide a web-link to the policy.
Yes, the Company has implemented an anti-corruption and anti-bribery policy that applies to all levels
and positions within the organisation. This policy underscores the Company’s commitment to establishing
and enforcing robust measures to prevent, deter, identify, and address bribery and corruption.

5. Number of Directors/KMPs/employees/workers against whom disciplinary action was taken by any

law enforcement agency for the charges of bribery/ corruption.
There was no disciplinary action taken against any directors/KMPs/employees/workers by any law
enforcement agency pertaining to bribery/corruption

6. Details of complaints about conflict of interest:

No complaints were received with regard to conflict of interest of the directors and KMPs.

7. Provide details of any corrective action taken or underway on issues related to fines/penalties /
action taken by regulators/law enforcement agencies/ judicial institutions, on cases of corruption and
conflicts of interest.
Not Applicable

8. Number of days of accounts payables ((Accounts payable *365) / Cost of goods/services procured) in
the following format:
FY 2023-24 FY 2022-23
(Current (Previous
Financial Year) Financial Year)
Number of days of accounts payables 66 68

9. Open-ness of business:
Provide details of concentration of purchases and sales with trading houses, dealers, and related parties
along-with loans and advances & investments, with related parties, in the following format:

FY 2023-24 FY 2022-23
Parameter Metrics (Current (Previous
Financial Year) Financial Year)
Concentration of a. Purchases from trading houses as % of total purchases NA NA
Purchases b. Number of trading houses where purchases are made from NA NA
c. Purchases from top 10 trading houses as % of total NA NA
purchases from trading houses.
Concentration of a. Sales to dealers/distributors as % of total sales NA NA
Sales b. Number of dealers/ distributors to whom sales are made NA NA
c. Sales from top 10 dealers/distributors as % of total sales to NA NA
dealers/ distributors
Share of RPTs in a. Purchases (Purchases with related parties/ total Purchases) NA NA
b. Sales (Sales with related parties/ total Sales) 0.005% 0.006%
c. Loans & advances (Loans & advances given to related 64.50% 22.34%
parties/ Total loans & advances
d. Investments (Investments in related parties/ Nil Nil
Total Investments made)

ANNUAL REPORT 2023-24 9

Principle 2: Businesses should provide goods and services in a manner that is sustainable and safe

ESSENTIAL INDICATORS

1. Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve
the environmental and social impacts of product and processes to total R&D and capex investments
made by the entity, respectively.

Segment FY 2023-24 FY 2022-23 Details of improvements in environmental and social impacts

R&D - - -
Capex 4.56 3.29 Installation of Heat Pumps, LED bulbs, VFD Chillers, Purchase of Electric Vehicles etc

2. a. Does the entity have procedures in place for sustainable sourcing? Yes

b. If yes, what percentage of inputs were sourced sustainably?

The Company has a requisite procedures in place for sustainable sourcing. Sustainability parameters are
integrated into our overall supply chain management.

3. Describe the processes in place to safely reclaim your products for reusing, recycling, and disposing
at the end of life, for (a) Plastics (including packaging) (b) E-waste (c) Hazardous waste and (d) other
waste.
1) 
100% End-to-End Segregation - Food Waste Biodegradable / Recyclable Dry Waste / General
Dry Waste / Newspapers / Cartons / Sharp Objects / Bio Hazard / E-Waste / Used Cooking Oil /
Engg Oil

2) Measurement of waste generated – Wet / Dry

3) Elimination of plastic amenities and packaging with wooden & paper alternatives, targeting 100%
migration by use of organic waste converters for wet waste management and collaborating with
approved agencies for waste disposal

4) Collaboration with approved vendors for the disposal of electronic waste and hazardous materials

4. Whether Extended Producer Responsibility (EPR) is applicable to the entity’s activities (Yes / No). If
yes, whether the waste collection plan is in line with the Extended Producer Responsibility (EPR) plan
submitted to Pollution Control Boards? If not, provide steps taken to address the same.
Not Applicable

Principle 3: Businesses should respect and promote the well-being of all employees, including
those in their value chains

ESSENTIAL INDICATORS

1. a. Details of measures for the well-being of employees.

Category % Of employees covered by
Total Accident Paternity
Health insurance Maternity benefits Day Care facilities
(A) insurance Benefits
Number % Number % Number Number % Number %
% (D/A)
(B) (B/ A) (C) (C/A) (D) (E) (E/ A) (F) (F/ A)
Permanent employees
Male 381 381 100 381 100 0 0 381 100 0 0
Female 111 111 100 111 100 111 100 0 0 0 0
Total 492 492 100 492 100 111 22.56 381 77.44 0 0
Other than Permanent employees
Male 1268 1268 100 1268 100 0 0 1268 100 0 0
Female 435 435 100 435 100 435 100 0 0 0 0
Total 1703 1703 100 1703 100 435 25.54 1268 74.46 0 0

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Business Responsibility & Sustainability Report (Contd.)

b. Details of measures for the well-being of workers:

% Of workers covered by
Health Accident Maternity Paternity Day Care
Category Total insurance insurance benefits Benefits facilities
(A) Number % Number Number Number Number
% (C/A) % (D/A) % (E/A) % (F/A)
(B) (B/A) (C) (D) (E) (F)
Permanent workers
Male 0 0 0 0 0 0 0 0 0 0 0
Female 0 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0 0
Other than Permanent workers*
Male 506 506 100 506 100 0 0 506 100 0 0
Female 54 54 100 54 100 54 100 0 0 0 0
Total 560 560 100 560 100 54 100 506 100 0 0

c. Spending on measures towards well-being of employees and workers (including permanent and
other than permanent) in the following format –
FY 2023-24 FY 2022-23
Current Previous
Financial Year Financial Year
Cost incurred on well-being measures as a % of total revenue of the company 1.39 1.14

2. Details of retirement benefits, for Current FY and Previous Financial Year

Benefits FY 2023-24 Current Financial Year FY 2022-23 Previous Financial Year
No. of No. of
No. of workers Deducted and No. of workers Deducted and
employees employees
covered deposited with covered as deposited with
covered as covered as a %
as a % of total the authority a % of total the authority
a % of total of total
workers (Y/N/N.A.) workers (Y/N/N.A.)
employees employees
Provident Fund 100 100 Y 100 100 Y
Gratuity 100 100 Y 100 100 Y
ESI* 100 100 Y 100 100 Y
Others: _ - - - - -

3. Accessibility of workplaces: are the premises / offices of the entity accessible to differently abled
employees and workers, as per the requirements of the Rights of Persons with Disabilities Act, 2016?
If not, whether any steps are being taken by the entity in this regard.
The Company has assistive devices and accessibility support which are made available to differently
abled employees

4. Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act,
2016? If so, provide a web-link to the policy.
Yes, the policy is available via on the Company’s website at https://www.theparkhotels.com/investor-
relations/policies-and-codes.html

ANNUAL REPORT 2023-24 11

5. Return to work and retention rates of permanent employees and workers that took parental leave.

Permanent employees Permanent workers

Gender
Return to work rate Retention rate Return to work rate Retention rate
Male 9 100 3 100
Female 4 100 1 100
Total 13 100 4 100

6. Is there a mechanism available to receive and redress grievances for the following categories of
employees and workers? If yes, give details of the mechanism in brief.
Yes/ No (If yes, then give details of the mechanism in brief)
Permanent Workers Yes Yes, the Company has employee’s grievance redressal mechanism,
administered by human resource function, which addresses issues such as
Other than Permanent Workers Yes
service conditions, organisational policies, performance evaluations and
Permanent Employees Yes various operational matters.
Other than Permanent Employees Yes In addition to the above, the Company has a ‘Code of Conduct’ covering
‘Whistle Blower Policy’ that allows employees including contractual
workers, to report concerns with reference to ‘Code of Conduct’ without
any fear of retaliation. The Ombudsperson administers the whistle blower/
vigil mechanism which allows employees to report any threatened or actual
breach of the Code of Conduct.

7. Membership of employees and workers in association(s) or Unions recognised by the listed entity:
Nil, as the Company does not have any employee association or union.

8. Details of training given to employees and workers:

FY 2023-24 Current Financial Year FY 2022-23 Current Financial Year
On Health and On Skill On Health and On Skill
Category Total safety measures upgradation Total safety measures upgradation
(A) No. No. (D) No.
% (B/A) % (C/A) % (E/D) No. (F) % (F/D)
(B) (C) (E)
Employees
Male 1408 1034 73 1013 72 1279 968 76 915 72
Female 381 286 75 295 77 345 250 72 257 74
Total 1789 1320 74 1308 73 1624 1218 75 1172 72
Workers
Male 0 0 0 0 0 0 0 0 0 0
Female 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0

9. Details of performance and career development reviews of employees and worker:

FY 2023-24 FY 2022-23
Category
Total (A) No. (B) % (B/A) Total (C) No. (D) % (D/C)

Employees
Male 1398 1270 91 1268 1077 85
Female 373 343 92 349 303 87
Total 1771 1595 90 1617 1380 85
Workers
Male 0 0 0 0 0 0
Female 0 0 0 0 0 0
Total 0 0 0 0 0 0

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10. Health and safety management system:

a. Whether an occupational health and safety management system has been implemented by the
entity? (Yes/ No). If yes, what is the coverage of such a system?
Yes, the system covers all employees & workers working with the Company across all the hotels.

b. What are the processes used to identify work-related hazards and assess risks on a routine and
non-routine basis by the entity?
The Company places the utmost priority on the safety and well-being of its employees and other
stakeholders. To ensure a safe working environment, the Company has in place Routine Risk
Assessment Processes and Non-Routine Risk Assessment Processes system, which is used to conduct
safety audits and identify work-related hazards across its operations.

c. Whether you have processes for workers to report the work-related hazards and to remove
themselves from such risks?
Yes

d. Do the employees/ workers of the entity have access to non-occupational medical and healthcare
services?
Yes, the Company provides access to non-occupational medical and healthcare services to its
employees and workers.

11. Details of safety related incidents, in the following format:

FY 2023-24 FY 2022-23
Safety Incident/Number Category
(Current FY) (Previous FY)
Lost Time Injury Frequency Rate (LTIFR) (per one million- Employees 9.60 24.41
person hours worked) Workers Nil Nil
Total recordable work-related injuries Employees 1.92 1.06
Workers Nil Nil
No. of fatalities Employees Nil Nil
Workers Nil Nil
High consequence work-related injury or ill-health Employees Nil Nil
(excluding fatalities) Workers Nil Nil

12. Describe the measures taken by the entity to ensure a safe and healthy workplace.
The Company has implemented several measures to ensure a safe and healthy workplace:

a) Periodic Maintenance of all Equipment’s are done

b) All Electrical Boards and switch boards are properly insulated and covered

c) 
Continuous supervision of New Team Member by a senior team member after deploying to
the departments

d) Team Members are provided with Safety Gears like Helmet, safety glasses, Rubber Gloves, safety
shoes etc.,

e) Quarterly Fire Fighting Training and First Aid Training by the In-house Security Team;
f) Annual Fire Fighting and Evacuation Training by Karnataka Fire Services department;

g) Hygiene and sanitation workshops for team members as applicable;

h) Prevention of Sexual Harassment training for all employees at the time of joining and refresher sessions;

ANNUAL REPORT 2023-24 13

 i) Neat and Clean Rest Rooms and bunkers for Male & Female Team Members;

j) Female Rest Rooms are equipped with Sanitary Napkin dispenser and Disposer;

k) Neat and Tidy Cafeteria Facility;

l) Purified Dirking Water at the Cafeteria and at Departments;

m) Sanitizer stations at Back Areas;

n) Following a minor finger injury experienced while chopping vegetables, kitchen staff were given
vegetable cutting training.

o) CCTV surveillance at Both Front of the House and Heart of the House areas including service lifts.

p) Regular Checkups is doing by Food safety officers

q) Regular Checkups done by Electricity departments

We conduct regular health screenings and medical check-ups for all employees to monitor and maintain
their well-being. Comprehensive cleaning and sanitization protocols are followed throughout the
workplace, including frequent disinfection of high-touch surfaces. Regular training sessions are conducted
to educate employees on health and safety practices, including proper hygiene, emergency procedures,
and the correct use of PPE. Comprehensive emergency response plans are in place, including evacuation
procedures, first-aid training, and emergency contact information. Regular drills are conducted to ensure
that employees are well-prepared for any emergencies.

13. Number of complaints on the following made by employees and workers

FY 2023-24 FY 2022-23
Pending Pending
Filed during Filed
resolution at Remarks resolution at Remarks
the year during the year
the end of year the end of year
Working Conditions Nil Nil - Nil Nil -
Health & Safety Nil Nil - Nil Nil -

14. Assessments for the year

Topic % Of your plants and offices that were assessed (by entity or statutory authorities or third parties)*
Health and safety practices Nil
Working Conditions Nil

15. Provide details of any corrective action taken or underway to address safety-related incidents (if any)
and on significant risks / concerns arising from assessments of health & safety practices and working
conditions.
Not Applicable

Principle 4: Businesses should respect the interests of and be responsive to all its stakeholders

ESSENTIAL INDICATORS

1. Describe the processes for identifying key stakeholder groups of the entity.
The Company views stakeholders as essential partners in its mission to create long-term value. Recognising
the importance of effective stakeholder engagement, the Company adopts an integrated and transparent
approach to balance the needs, interests, and expectations of stakeholders with those of the business.
Stakeholders, both internal and external, are identified and categorised based on their direct and indirect
impact on the Company’s operations.

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2. List stakeholder groups identified as key for your entity and the frequency of engagement with each
stakeholder group.
Whether Frequency of
Channels of communication
identified as engagement
(Email, SMS, Newspaper, Purpose and scope of engagement including
Stakeholder Vulnerable & (Annually/ Half
Pamphlets, Advertisement, key topics and concerns raised during such
Group Marginalized yearly/ Quarterly
Community Meetings, Notice engagement
Group / others – please
Board, Website), Other
(Yes/No) specify)
Employees No Daily Meetings and briefings; Ongoing i. Learning and development
Regular Townhalls; ii. Employee recognition and engagement
e-mail; activities
Internal Communications.
iii. Employee performance review and
career development
iv. Employee safety and well-being
Communities No CSR Partnership; Ongoing Local communities are key stakeholders in
e-mails the Company’s business, and maintaining a
positive relationship with them is essential
for securing the Company’s social license
to operate.
Suppliers/ No Company website; Ongoing i. Material/ services requirement planning
Service Regular Meetings ii. Regulatory compliances v. Commercial
Providers and contract discussion
iii. Supplier recognition and engagement
activities
iv. Engagement on sustainability
parameters
Government/ No Electronic and physical Need basis and Strong corporate governance and
Regulatory correspondence; on going regulatory compliance are crucial for
Bodies Face to face meetings; advancing key policies within the sector.
Representation through
trade bodies
Shareholders No Quarterly investor calls; Quarterly/ i. Answer to queries of investors on
and Investors Annual General Meeting; Annually/ operations of the Company
Media Announcement; Ongoing ii. Bring transparency with the community
Stock Exchange Filings; of existing and potential investors
Website of the Company
Customers No Website; Ongoing The scope of engagement with customers
Direct feedbacks from in the hotel industry is vital for building
guests during and after each strong relationships, enhancing guest
experience; satisfaction, and driving loyalty. By
Social Media Engagement interacting with guests at every stage of
their journey—before, during, and after
their stay—we can personalize experiences,
address needs in real-time, and provide
exceptional service. Effective engagement
fosters positive reviews, repeat business,
and customer retention, while also helping
hotels stay competitive. Additionally, it
offers valuable insights through feedback,
enabling continuous improvement and
ensuring that the hotel meets evolving
customer expectations.

ANNUAL REPORT 2023-24 15

Principle 5: Businesses should respect and promote human rights

ESSENTIAL INDICATORS

1. Employees and workers who have been provided training on human rights issues and policy(ies) of the
entity, in the following format:
FY 2023-24 Current Financial Year FY 2022-23 Previous Financial Year
No. of No. of
Category employees employees
Total (A) % (B / A) Total (C) % (D / C)
/ workers / workers
covered (B) covered (D)
Employees
Permanent 233 233 96 247 229 93
Other than permanent 762 757 99 613 587 96
Total Employees 995 980 98 860 816 95
Workers
Permanent 7 7 100 8 8 100
Other than permanent 16 16 100 12 12 100
Total Workers 23 23 100 20 20 100

2. Details of minimum wages paid to employees and workers, in the following format
FY 2023-24 Current Financial Year FY 2022-23 Previous Financial Year
Equal to minimum More than Equal to minimum More than
Category Total Total
wage minimum wage wage minimum wage
(A) (D)
No. (B) % (B/A) No. (C) % (C/A) No. (E) % (E/D) No. (F) % (F/D)
Permanent Employees
Male 828 127 15 701 85 734 257 35 477 65
Female 181 38 21 143 79 172 56 3 116 67
Other than Permanent Employees
Male 1226 354 29 872 71 991 390 39 601 61
Female 452 170 38 282 62 353 185 52 168 48
Permanent Workers
Male 9 0 0 9 100 11 1 9 10 91
Female 0 0 0 0 0 0 0 0 0 0
Other than permanent Workers
Male 0 0 0 0 0 0 0 0 0 0
Female 0 0 0 0 0 0 0 0 0 0

3. Details of remuneration/salary/wages, in the following format*:

a. Median remuneration / wages:

Male Female
Median remuneration/ Median remuneration/
Number salary/ wages of Number salary/ wages of
respective category respective category
Board of Directors (BoD) 3 200,000 1 100,000
Key Managerial Personnel 2 34,550,000 2 40,350,000
Employees other than BoD 1649 31,89,60 546 268,044
and KMP
Workers - - - -

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b. Gross wages paid to females as % of total wages paid by the entity, in the following format:
FY 2023-24 FY 2022-23
Category Current Previous
Financial Year Financial Year
Gross wages paid to females as % of total wages 18 19.7

4. Do you have a focal point (Individual/ Committee) responsible for addressing human rights impacts or
issues caused or contributed to by the business? (Yes/No)

5. Describe the internal mechanisms in place to redress grievances related to human rights issues.
The Company has implemented multiple channels to receive and resolve grievances including ‘Code of
Conduct’ covering ‘Whistle Blower Policy’ that allow employees including contractual workers, to report
concerns with reference to ‘Code of Conduct’ relating to human rights violations, without any fear of
retaliation. The Ombudsperson administers the whistle blower/vigil mechanism which allows employees
to report any threatened or actual breach of the ‘Code of Conduct’.

6. Number of Complaints on the following made by employees and workers.

FY 2023-24 Current Financial Year FY 2022-23 Previous Financial Year
Pending Pending
Filed during Filed during
resolution at Remarks resolution at Remarks
the year the year
the end of year the end of year
Sexual Harassment 9 0 Since 3 0 Since
Resolved Resolved
Discrimination at workplace 0 0 NA 0 0 NA
Child Labour 0 0 NA 0 0 NA
Forced Labour/Involuntary Labour 0 0 NA 0 0 NA
Wages 0 0 NA 0 0 NA
Other human rights related issues 0 0 NA 0 0 NA

7. Complaints filed under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and
Redressal) Act, 2013, in the following format:
FY 2023-24 FY 2022-23
Current Financial Year Previous Financial Year
Total Complaints reported under Sexual Harassment on of Women at 9 3
Workplace (Prevention, Prohibition and Redressal) Act, 2013 (POSH)
Complaints on POSH as a % of female employees / workers 1.5 0.87
Complaints on POSH upheld 9 3

8. Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment

cases.
The Company upholds a strict zero-tolerance policy against any form of discrimination or harassment
towards employees and strongly condemns any retaliation against those who, in good faith, report
suspected misconduct, raise concerns, or seek clarification. Protection is assured under the Prevention of
Sexual Harassment (POSH) Policy, extending to all individuals who report genuine concerns. Any form of
retaliation, whether direct or indirect, or any attempt to intimidate, coerce, or victimise complainants, will
result in disciplinary action. The Company also ensures that all matters related to complaints, including
the identities of the complainant and respondent, remain strictly confidential and are only disclosed to a
competent court or governmental agency with the legal right to access such information. Violations of
this confidentiality requirement will be met with penalties, underscoring the Company’s commitment to
maintaining a safe and supportive workplace.

ANNUAL REPORT 2023-24 17

9. Do human rights requirements form part of your business agreements and contracts? (Yes/No):
Yes, human rights requirements form part of the key business agreements and contracts.

10. Assessments of the year

% of your plants and offices that were assessed
(by entity or statutory authorities or third parties)
Child labour NIL
Forced/involuntary labour NIL
Sexual harassment NIL
Discrimination at workplace NIL
Wages
Others – please specify Freedom of Association NIL
Others – please specify Working Condition NIL

11. Provide details of any corrective actions taken or underway to address significant risks / concerns
arising from the assessments at Question 10 above.:
Human Rights Risk Assessment was conducted at group-level and key improvement areas were identified

Principle 6: Businesses should respect and make efforts to protect and restore the environment

ESSENTIAL INDICATORS

1. Details of total energy consumption (in Joules or multiples) and energy intensity, in the following
format:

FY 2023-24 FY 2022-23
Parameter (Current (Previous
Financial Year) Financial Year)
From renewable sources
Total electricity consumption (A) 8,039 7,519
Total fuel consumption (B) 35,662 39,624
Energy consumption through other sources (C) 0 0
Total energy consumed from renewable sources (A+B+C) 43701 47143
From non-renewable sources
Total electricity consumption (D) 0 0
Total fuel consumption (E) 0 0
Energy consumption through other sources (F) 0 0
Total energy consumed from non-renewable sources (D+E+F) 0 0
Total energy consumed (A+B+C+D+E+F) 43701 47143
Energy intensity per rupee of turnover 1.30 1.07
(Total energy consumed / Revenue from operations)
Energy intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) 4.82 3.97
(Total energy consumed / Revenue from operations adjusted for PPP)
Energy intensity in terms of physical output 0.11 0.12
Note: Indicate if any independent assessment/evaluation/assurance has been carried out by an external
agency? (Y/N) If yes, name of the external agency: No

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2. Does the entity have any sites / facilities identified as designated consumers (DCs) under the
Performance, Achieve and Trade (PAT) Scheme of the Government of India? (Y/N) If yes, disclose
whether targets set under the PAT scheme have been achieved. In case targets have not been achieved,
provide the remedial action taken, (if any). Not Applicable

3. Provide details of the following disclosures related to water in the following format:
FY 2023-24 FY 2022-23
Parameter (Current (Previous
Financial Year) Financial Year)
Water withdrawal by source (in kilolitres)
(i) Surface water 0 0
(ii) Groundwater 0 0
(iii) Third party water (Municipal water supplies and tanker water) 361534 367336
(iv) Seawater / desalinated water 0 0
(v) Others (Recycled) 0 0
Total volume of water withdrawal (in kilolitres) (i + ii + iii + iv + v) (KL) 361534 367336
Total volume of water consumption (in kilolitres) (KL) 361534 367336
Water intensity per rupee of turnover (Water consumed / turnover) KL/Lakh 0.16 0.13
Water intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) 0.58 0.51
(Total water consumption / Revenue from operations adjusted for PPP)
Water intensity in terms of physical output 0.94 0.98

Note: Indicate if any independent assessment/evaluation/assurance has been carried out by an external agency? (Y/N) If yes,
name of the external agency: No

4. Provide the following details related to water discharged:

FY 2023-24 FY 2022-23
Parameter (Current (Previous
Financial Year) Financial Year)
Water discharge by destination and level of treatment (in kilolitres)
(i) To Surface water - -
- No treatment - -
- With treatment – please specify level of treatment - -
(ii) To Groundwater - -
- No treatment - -
- With treatment – please specify level of treatment - -
(iii) To Seawater - -
- No treatment - -
- With treatment – please specify level of treatment - -
(iv) Sent to third-parties - -
- No treatment 54,230 KL 55,099 KL
- With treatment – please specify level of treatment - -
(v) Others - -
- No treatment - -
- With treatment – please specify level of treatment - -
Total water discharged (in kilolitres) 54,230 KL 55,099 KL

Note: Indicate if any independent assessment/evaluation/assurance has been carried out by an external agency? (Y/N) If yes,
name of the external agency:

ANNUAL REPORT 2023-24 19

5. Has the entity implemented a mechanism for Zero Liquid Discharge? If yes, provide details of its
coverage and implementation. No

6. Please provide details of air emissions (other than GHG emissions) by the entity, in the following
format:
The Company is under process of evaluating the air emissions.

7. Provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) & its intensity, in the
following format:
The Company is under process of evaluating the air emissions.

8. Does the entity have any project related to reducing Greenhouse Gas emissions? If yes, then provide
details. No

9. Provide details related to waste management by the entity, in the following format:
FY 2023-24 FY 2022-23
Parameter (Current (Previous
Financial Year) Financial Year)
Total Waste generated (in metric tonnes)
Plastic waste (A) 19 20
E-waste (B) 0 0
Bio-medical waste (C) 0 0
Construction and demolition waste (D) 0 0
Battery Waste (E) 0 0
Radioactive waste (F) 0 0
Other Hazardous waste. Please specify, if any. (G) 0 0
Other Non-hazardous waste generated (H). Please specify, if any. 0 0
(Break-up by composition i.e., by materials relevant to the sector)
Total (A+B + C + D + E + F + G + H) 19 20
Waste intensity per rupee of turnover 2996 2530
(Total waste generated / Revenue from operations)
Waste intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) 11074 9353
(Total waste generated / Revenue from operations adjusted for PPP)
Waste intensity in terms of physical output 4.86 5.38

For each category of waste generated, total waste recovered through recycling, re-using or other
recovery operations (in metric tonnes)
FY 2023-24 FY 2022-23
Category of waste (Current (Previous
Financial Year) Financial Year)
(i) Recycled ­- -
(ii) Re-used ­- -
(iii) Other recovery operations ­- -
Total ­- -

For each category of waste generated, total waste disposed by nature of disposal method (in metric
tonnes)
The Company is under process of evaluating the waste recycled.

Note: Indicate if any independent assessment/evaluation/assurance has been carried out by an external agency? (Y/N) If yes,
name of the external agency: No

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10. Briefly describe the waste management practices adopted in your establishments. Describe the
strategy adopted by your Company to reduce usage of hazardous and toxic chemicals in your products
and processes and the practices adopted to manage such wastes.
1. 100% End-to-End Segregation - Food Waste - Biodegradable / Recyclable Dry Waste / General
Dry Waste / News papers /Cartons / Sharp Objects / Bio Hazard / E-Waste / Used Cooking Oil /
Engg Oil

2. Measurement of waste generated – Wet / Dry

3. Elimination of plastic amenities and packaging with wooden & paper alternatives, targeting 100%
migration by

4. 
Use of organic waste converters for wet waste management and collaborating with approved
agencies for waste disposal

5. Collaboration with approved vendors for the disposal of electronic waste and hazardous materials

11. If the entity has operations/offices in/around ecologically sensitive areas (such as national parks,
wildlife sanctuaries, biosphere reserves, wetlands, biodiversity hotspots, forests, coastal regulation
zones etc.) where environmental approvals / clearances are required, please specify details in the
following format:

Whether the conditions of environmental approval /

S.
Location of operations/offices Type of operations clearance are being complied with? (Y/N) If no, the reasons
No.
thereof and corrective action taken, if any.
1. The Park Visakhapatnam Accommodation and Yes
Food Service
2. The Park Goa - 1 unit Accommodation and Yes
Food Service

12. Details of environmental impact assessments of projects undertaken by the entity based on applicable
laws, in the current financial year:
Not Applicable

13. Is the entity compliant with the applicable environmental law/ regulations/ guidelines in India, such
as the Water (Prevention and Control of Pollution) Act, Air (Prevention and Control of Pollution)
Act, Environment protection act and rules thereunder (Y/N). If not, provide details of all such non-
compliances, in the following format:
Specify the law / regulation Provide Any fines / penalties / action taken by
S. Corrective action taken
/ guidelines which was not details of the regulatory agencies such as pollution
No. if any
complied with non-compliance control boards or by courts
NIL

Principle 7: Businesses, when engaging in influencing public and regulatory policy, should do so
in manner that is responsible and transparent

ESSENTIAL INDICATORS

1. a. Number of affiliations with trade and industry chambers/ associations:

5

ANNUAL REPORT 2023-24 21

 b. List the top 10 trade and industry chambers/ associations (determined based on the total members
of such a body) the entity is a member of/ affiliated to.
S. Reach of trade and industry chambers/
Name of the trade and industry chambers/ associations
No. associations (State/National)
1. CII: Confederation of Indian Industry State
2. HAI: Hotel Association of India State
3. FHRAI: Federation of Hotel & Restaurant Associations of India State
4. FCCI: Federation of Chambers of Commerce and Industry State
5. WTTC: World Travel & Tourism Council National

2. Provide details of corrective action taken or underway on any issues related to anti-competitive
conduct by the entity, based on adverse orders from regulatory authorities.
Not Applicable

Principle 8: Businesses should promote inclusive growth and equitable development

ESSENTIAL INDICATORS

1. Details of Social Impact Assessments (SIA) of projects undertaken by the entity based on applicable
laws, in the current financial year. Not Applicable
During the financial year, the Company has not acquired any land that would require SIA as per Right to
Fair Compensation and Transparency in Land Acquisition, Rehabilitation and Resettlement Act, 2013.

2. Provide information on project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being
undertaken by your entity: Not Applicable
During the financial year, the Company has not acquired any land that would require SIA as per Right to
Fair Compensation and Transparency in Land Acquisition, Rehabilitation and Resettlement Act, 2013.

3. Describe the mechanisms to receive and redress grievances of the community.


The community members can send any concerns or grievances at the dedicated e-mail:
[email protected]. The Company strives to proactively communicate the grievance redressal
procedure to its external stakeholders, through a range of outreach programmes, activities, and
volunteer initiatives.

4. Percentage of input material (inputs to total inputs by value) sourced from suppliers:
FY 2023-24 FY 2022-23
(Current (Previous
Financial Year) Financial Year)
Directly sourced from MSMEs/ small producers 12% 13%
Sourced directly from within the India. 87% 86%

5. Job creation in smaller towns – Disclose wages paid to persons employed (including employees or
workers employed on a permanent or non-permanent / on contract basis) in the following locations,
as % of total wage cost
FY 2023-24 FY 2022-23
Location Current Previous
Financial Year Financial Year
Rural
Semi-urban
Urban
Metropolitan 100 100

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Principle 9: Businesses should engage with and provide value to their consumers in a responsible
manner

ESSENTIAL INDICATORS

1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.
Apeejay offers various channels for customers to raise complaints and provide feedback:

a) Customers can contact the dedicated customer care service

b) Complaints can also be made through the toll-free complaint number - 1800 102 7175

c) Customers can share feedback or file complaints through emails at [email protected]

d) Each complaint is addressed within a pre-defined turnaround time

2. Turnover of products and/ services as a percentage of turnover from all products/service that carry
information about:
Type As a percentage to total turnover
Environmental and social parameters relevant to the product
Safe and responsible usage Not Applicable*
Recycling and/or safe disposal

* As the Company is in the Hospitality business and comes under a service-sector, the disclosure is not applicable to the
business.

3. Number of consumer complaints in respect of the following:

FY 2023-24 Current Financial Year FY 2022-23 Previous Financial Year
Pending Pending
Received Received
resolution at Remarks resolution at Remarks
during the year during the year
end of year end of year
Data privacy 0 0 NA 0 0 NA
Advertising 0 0 NA 0 0 NA
Cyber-security 0 0 NA 0 0 NA
Delivery of messential 0 0 NA 0 0 NA
services
Restrictive Trade 0 0 NA 0 0 NA
Practices
Unfair Trade Practices 0 0 NA 0 0 NA
Others 0 0 NA 0 0 NA

4. Details of instances of product recalls on account of safety issues:

Number Reasons for recall
Voluntary recalls
Not Applicable
Forced recalls

5. Does the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/No)
If available, provide a web-link of the policy.
Yes. the Company has a Cyber Security Policy in place that includes provisions for privacy.

ANNUAL REPORT 2023-24 23

6. Provide details of any corrective actions taken or underway on issues relating to advertising, and
delivery of essential services; cyber security and data privacy of consumers; re-occurrence of instances
of product recalls; penalty / action taken by regulatory authorities on safety of products / services.
No issues were reported during the financial year.

7. Provide the following information relating to data breaches:

a. Number of instances of data breaches

0

b. Percentage of data breaches involving personally identifiable information of customers

0

c. Impact, if any, of the data breaches

Not Applicable

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