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Global Distribution System and Computer Reservation System

types of hotel ownership

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29 views12 pages

Global Distribution System and Computer Reservation System

types of hotel ownership

Uploaded by

moonsapphira
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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APPLIED BUSINESS TOOLS AND

TECHNOLOGY

GLOBAL DISTRIBUTION
SYSTEM AND COMPUTER
RESERVATION SYSTEM
THE HOTEL
BUSINESS
MODEL
A few decades ago individuals or groups
availed of the service by “WALK-IN”
customer go to a hotel property or by getting
hold of a phone and dialing the particular
number of a hotel, talking to the reservation
agent, and providing information

WALK-IN - a term used for a traveler who


does not make a prior reservations but
physically walks into a hotel to take his
chance of getting a room to stay for the
night.
THE HOTEL
BUSINESS
MODEL
At the front desk a simple handwritten guest list
is prepared which contains names of expected
guests to arrive or check in and names of of
guests about to depart or check out. At the
front desk, rooms are represented by pigeon
holes, and at times, a light indicator controlled
by housekeeping that tells whether a room is
ready to be occupied.
TYPES OF HOTEL
OWNERSHIP
PRIVATELY OWNED FRANCHISE MANAGED
MODEL
LEASED
AND OPERATED HOTELS

Many old historic homes are May not necessarily own a single Also called RENTAL, an individual May be privately owned but enter
converted by owners or their heirs hotel but may have carved out a or company may opt to rent or an agreement with a reputable
as a hotel. In some parts of the market position on a particular lease a building and operate it as a company like Intercontinental
world, these type of hotels are brand of service and allows its hotel Hotels Group or the Marriot Hotels/
called bed and breakfast. name and logo to be used. They in The managing hotels takes over the
return, pay royalties based on sales day-to-day operations and lends it
and contribute to an advertising brand name and charge royalties
fund of the said franchise. based on revenue.
THE COMPUTER
RESERVATION
SYSTEM (CRS)

Also called “Central Reservation System” is


using a web-based software used by
companies to retrieve and conduct
transaction related to air travel, hotels, and
car rentals

A one-stop service shop to eliminate physical


and geographical distances between
mediators and consumer
THE COMPUTER
RESERVATION
SYSTEM (CRS)

CRS is used by airlines and hotels and other


properties for inventory management to
access and make reservations. Computer or
Central because the data is stored at a
central computer terminal connected via
phone lines onto a computer mainframe or
terminal at the headquarters of a hotel chain.

It is probably the most widely used


technological tools in the tourism industry. It
is basically an electric system used to
promote sales and provide fast and accurate
information about the availability, price, and
bookings of products and services.
Hotel Room Wholesalers
1. Hotelbeds
2. EPS (Expedia Partner Solutions)
3. STUBA
4. Gold Medal Travel Group
5. Albatravel
6. All4go
7. Travellanda
8. Travco
9. HotelDo
10. Hotelspro
11. HPro Travel
12. Smyrooms
Hotel Reservation Process
1. Identification of Source of Business
2. Communication with Hotel
3. Formulation of the Reservation Request
4. Reservation Acceptance
5. Confirmation Notification
6. Modification and Pre-Arrival Activity
If passenger John Doe (Male), Eli Doe, and Mark Doe his son and daughter is requesting a room for
themselves at the Marriott Marquis in New York City on January 11, 2025 for eight nights in a double
room and twin room for the siblings John will be the one paying for both reservation using his
Mastercard Credit card, generate a reservation code that is unique to other reservations using the
symbols with the following parameters:

Name of Passengers/Gender/Check-in date/check-out date/room type/credit card type

Passenger name: Last name,First Name/Gender (MR/MS/MRS)


Date Arrangements: DDMMYEAR
Room Type: SGL- Single Room, DBL-Double Room, TWN- Twin room, TPL- Triple Room
Credit Card Symbols: V-Visa, MC-Mastercard, AMEX-American Express

The wife of Mr. John Doe has a similar reservation that looks like this.

Doe,Mary/Mrs/01012025/11012025/SGL/AMEX
1. How would the reservation of Mr. John Doe look like?
2. How would the reservation of Eli Doe look like?
3. How would the reservation of Mark Doe look like?
4. How long does Mrs. Doe stay at the hotels?
5. What is Mrs. Doe’s room type according to the reservation?
6. What type of card Mrs. Doe use to pay for the reservation?
Thank You

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