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Developer Documentation

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12 views

Developer Documentation

Uploaded by

tamer mahfouz
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Support Addon

Academy LMS

Developer Documentation
Copyright 2021 Creativeitem. All rights reserved.
Source Code Structure:
We followed standard MVC structure within the powerful Php
Codeigniter framework to develop Customer Support Addon.
Structure of Customer Support addon:

Controllers
- Customer_support.php: Api folder
This is the controller we used for
this addon. As the name
suggested, it controls all the
functions.

Models
- Customer_support_model.php: All
the functionalities related to the
database are done here.

SQL:
- updater.php: If an addon
requires modifications on the
existing database this file comes
to play the role.

Views:
- add_support_category_form.php
- add_support_macro_form.php
- change_priority_form.php
- closed_tickets.php
- create_tickets.php
- edit_support_category_form.php
- opened_tickets.php
- support_categories.php
- support_macros.php
- tickets.php
- view_tickets.php
: These are the view files we
used for this addon.
​
Config.json:
- This is the skeleton of an addon.
It contains the core data. It also
describes all the actions made
during installation. So do not
change anything here.

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