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Admin Usage Guide

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12 views

Admin Usage Guide

Uploaded by

tamer mahfouz
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Support Addon

Academy LMS

Usage Guide - Admin


Copyright 2021 Creativeitem. All rights reserved.
Addon Installation:
Please follow the below steps to complete the installation
process of the Customer Support Addon.
1. Before starting the installation process, we would
suggest you check your application version. It has to be
5.0 or greater than 5.0. For checking the application
you can move to the About section from the Settings
menu.

2. If you are running the mentioned version, then you are


ready to install this add-on.

3. First download the add-on you want to install on your


application from Codecanyon.

4. Unzip the downloaded file.


5. You should get Two folders inside. One is for
documentation and the other is for the addon file.

6. You do not need to change anything. Like renaming,


removing, or something else.

7. Now get back to your application. Login as Admin role.


After logging in you will be able to keep following.

8. From the left navigation menu, Go to Addon Manager


from the Addons section.

9. You will find a list of addons you have so far.

10. Click on the “Add New Addon” button on the top.


You should redirect to an upload addon view.

11. That view will contain a single field called “Upload


Addons File”. Just upload the “customer-support.zip”
file.

12. After that hit the “Install addon” button.


13. You should get a success message notification and
you can also see your installed addon on the “Installed
Addon” list below.

Addon Usage:
If you’ve installed the addon successfully, You are welcome
to this section. This addition will be an opportunity for you
to communicate with your customer to resolve their
questions/issues they are having while using the application.
Ticket List:
You will find the tickets in the Ticket list page from
Customer support navigation. In the two tabs the total
number of opened and closed tickets are shown inside the
first brackets.
How to change ticket status?
You can change the ticket status to closed/opened from the
action button. Tickets can also be viewed or deleted from
here.
Viewing and replying a ticket:
You will find the ticket details and reply ticket from the view
ticket page. You can also apply pre-build macros for reply
using the Apply macro dropdown button.
How to change ticket priority?
You will also be able to update status and update priority
from the top right corner of this page.
Create Ticket:
You will be able to create a ticket with different categories
and can choose the priority of your ticket depending on your
issues here. And also select the specific user for whom you
want to create that ticket.
Support Macros:
You will be able to create macros and also be able to update
them using Macro from the navigation menu. Admin can use
the macros from the view ticket page to reply to the ticket.
Support Category:
You will be able to create different support categories which
will help you sort the tickets according to their categories.
You can navigate to Support category page from Customer
support navigation

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