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Functions of Communication

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10 views

Functions of Communication

Uploaded by

welliemarcabais
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Functions of Communication Key takeaways: ► Communication is

a process of sharing and conveying


messages or information from one
person to another within and across
1. Control - Communication channels, contexts, media, and
functions to control behavior. cultures (McCornack, 2014). There is
2. Social Interaction - a wide variety of contexts and
Communication allows individuals to situations in which communication
interact with others. can be manifested; it can be a face-
to-face interaction, a phone
3. Motivation - Communication conversation, a group discussion, a
motivates or encourages people to meeting or interview, a letter
live better. correspondence, a class recitation,
4. Emotional expression - and many others.
Communication facilitates people's
expression of their feelings and
emotions Features of an Effective
Communication
5. Information dissemination -
Communication functions to convey In their pioneer book Effective Public
information. Relations, Professors Broom, Cutlip,
and Center (2012) list the 7 Cs of
Effective Communication.
Complete communication is essential
to the quality of the communication
process in general. Hence,
communication should include
everything that the receiver needs to
hear for him/her to respond, react, or
evaluate properly.

1. Completeness
*Complete communication is
essential to the quality of the
communication process in general.
Hence, communication should
include everything that the receiver
needs to hear for him/her to respond,
NATURE OF react, or evaluate properly.
COMMUNICATION
Fundamentals of 2. Conciseness
Communication
*Conciseness does not mean keeping *Correctness in grammar eliminates
the message short, but making it negative impact on the audience and
direct or straight to the point. increases the credibility and
Insignificant or redundant information effectiveness of the message.
should be eliminated from the
communication that will be sent to
the recipient.

3. Consideration
*To be effective, the speaker should
always consider relevant information
about his/her receiver such as mood,
background, race, preference,
education, status, and needs, among
others. By doing so, he/she can easily
build rapport with the audience.

4. Concreteness
*Effective communication happens
when the message is concrete and
supported by facts, figures, and real-
life examples and situations. In this
case, the receiver is more connected
ORAL COMMUNICATION
to the message conveyed.

Great communication skills are


5. Courtesy your ticket to success in the
academic, business world and even in
*The speaker shows courtesy in personal life. But have you ever been
communication by respecting the overcome by fear or anxiety prior to
culture, values, and beliefs of his/her speaking in front of an audience?
receivers. Being courteous at all Knowing when to choose oral
times creates a positive impact on communication and polishing your
the audience. speaking skills can help you at every
stage of your wellbeing

6. Clearness
*Clearness in communication implies What is Oral Communication?
the use of simple and specific words *It is the process of expressing
to express ideas. It is also achieved information or ideas by word of
when the speaker focuses only on a mouth. It is a way of verbally
single objective in his/her speech so transmitting information and ideas
as not to confuse the audience. from one individual or group to
another. It can either be formal or
informal depending on the purpose of
7. Correctness communication.
 The 3Ps are important - Plan,
Prepare and Practice
Examples of informal oral
 One must focus on the needs of
communication include:
the audience
1. Face-to-face conversations  Keep it simple

2. Telephone conversations Communication during Meetings

3. Discussions that take place at  Business meetings can maximize


business meetings communication by taking
different steps
 Prepare by choosing participants
More formal types of oral with care, providing advance
communication include: notice and planning clearly
articulated agenda
 Recap the meeting's
 Presentations at business accomplishments and provide or
meetings recap actionable steps before
 Classroom lectures concluding
 Commencement speeches Face to Face Conversations
given at a graduation ceremony
 When one person discusses his
views, opinion to another persona
With advances in technology, new and exchange their views in the
forms of oral communication continue presence of both then it is called
to develop. Video phones and video face to face conversation
conferences combine audio and video  It is a discussion through spoken
so that workers in distant locations can language and words on a
both see and speak with each other. particular issue among the people
Other modern forms of oral to exchange their views freely
communication include podcasts (audio and fairly with each other
clips that you can access on the
Internet).
Benefits of Face to Face
Conversations
Benefits of Oral Communication  Immediate response
 It saves time  Feelings expressed easily
 It is more effective as emotions  Suitable for discussion
are well portrayed  Less chance of misunderstanding
 The feedback loop is faster
 Verbal communication is
economical Conclusion
 The tone is easy to read.
 There is high level of
understanding and transparency
in oral communication as it is
Understanding Oral Presentation interpersonal
 An oral presentation is a short  It is best in case of problem
talk on a set of topic given to a resolution
tutorial or seminar group
 The conflicts, disputed and many
issues/differences can be put to
an end by talking them over
 Oral communication can be best
used to transfer private and
confidential information/matter

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