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Tame en I Leasing Guide

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0% found this document useful (0 votes)
30 views9 pages

Tame en I Leasing Guide

Uploaded by

elmohnds
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Guide for ‫ﺪﻣﺎٮ‬

� � ‫اﻟﻌﻤ�ﻞ‬
‫ﻟﺤ‬ � ‫دﻟ�ﻞ‬�
after sale services ‫ﻣﺎ �� ﻌﺪ اﻟ�� ��ﻊ‬
This document contains the full guide for ‫اﻟﻮ��� �� �ﻪ اﻟ�� ﺎﻟ�� �ﻪ ﻋﻠﯽ اﻟﺪﻟ�� ﻞ اﻟﻜﺎﻣﻞ‬
� � ��‫��ﺤ‬
‫ﻮى‬
the after-sale services after purchasing or ‫و��� �� �ﻪ‬
� ‫ﺎﺣﻬﺎ اﻟﻌﻤ�� ﻞ �� ﻌﺪ �ﺳﺮاء‬� ��‫ﯽ �� ﺤ‬ � ��‫ﺪﻣﺎٮ اﻟ‬� �
‫ﻟﻠﺤ‬
renewing the motor insurance policy ‫ﻣﮟ �ﺣ��ل اﻟ�� ﻮاﺻﻞ ﻣﻊ‬� ‫ﺎٮ‬ � ��‫اﻟ�� �ٔ ﻣ�� �ﮟ ﻋﻠﯽ اﻟﻤﺮﻛ‬
through “Tameeni” customer are channels. ."‫ﯽ‬ � �� ��‫"��ٔ ﻣ‬ � ����
� ‫ﻮاٮ‬

1. Insurance policy endorsements........... 6 2 .....‫و��� �� �ﻪ اﻟ�� �ٔ ﻣ�� �ﮟ‬


� ‫ﺎ��� �ﻪ ﻋﻠﯽ‬ � ‫ا�� �ﺻ‬
ٕ ‫ﺪﻣﺎٮ‬
� �
‫اﻟﺤ‬ .1
2. Submit Motor Insurance Claim............. 7 3 ..............‫ﺎٮ‬ � ��‫ﺎٮ اﻟ�� �ٔ ﻣ�� �� �� �ﻪ ﻟﻠﻤﺮﻛ‬
� ��‫ �� ��ﺪ�� ﻢ اﻟﻤﻄﺎﻟ‬.2
‫و� �� �� �ﻪ �‬
‫اﻟ��ٔ �‬
‫ﻣ� �ﮟ‪.‬‬ ‫ﺎ� �� �ﻪ ﻋﻠﯽ �‬
‫ا�� �ﺻ �‬
‫ﺪﻣﺎٮ ٕ‬
‫�‬ ‫‪� .1‬‬
‫اﻟﺤ‬
‫ﻮاٮ‬ ‫ﻣﮟ �ﺣ��ل �‬
‫اﻟ�ﻮاﺻﻞ ﻋﻠﯽ �� �� �‬ ‫اﻟ�ﺎﻟ�� �ﻪ �� ﻌﺪ اﺻﺪار �ٔ و �� �ﺤﺪ�� ﺪ و�� �� �� �ﻪ �‬
‫اﻟ��ٔ ﻣ�� �ﮟ �‬ ‫ﺪﻣﺎٮ �‬
‫�‬ ‫ﻃﻠ� �‬
‫اﻟﺤ‬ ‫�‬ ‫�‬ ‫�‬
‫ﻤﻜ� �‬ ‫��‬
‫"�� �ٔ ﻣ�� �� �‬
‫ﯽ"‪:‬‬

‫و��� �� �ﻪ اﻟ�� �ٔ ﻣ�� �ﮟ‪.‬‬ ‫ﺴﺤ �ﻪ �‬


‫ﻣﮟ �‬ ‫اﻟﺤﺼﻮل ﻋﻠﯽ �� �‬ ‫▪‬

‫وﻫﯽ‪:‬‬
‫�‬ ‫و��� �� �ﻪ اﻟ�� �ٔ ﻣ�� �ﮟ‬ ‫ﻣﻌﻠﻮﻣﺎٮ اﻟ�� ﻮاﺻﻞ �� �‬
‫ﯽ �‬ ‫�‬ ‫��ﻌﺪ�� ﻞ‬ ‫▪‬

‫اﻟﻤﺴﺤﻞ‪.‬‬
‫�‬ ‫اﻟﺤﻮال‬ ‫�� �ﻌ�� �� ﺮ �‬
‫ر�ﻢ �‬ ‫▪‬

‫اﻟﻤﺴﺤﻞ‪.‬‬
‫�‬ ‫�� �ﻌ�� �� ﺮ ٕ‬
‫ا���� ﻤ�� ﻞ‬ ‫▪‬

‫اﻟﻮ��� �� �ﻪ ﻣ�� ﻞ‪:‬‬


‫�‬ ‫ﺎ��� �ﻪ �� �‬
‫ﯽ‬ ‫�ﺳﺮاء �� �ﻌﻄ�� �ﻪ إ �ﺻ �‬ ‫▪‬

‫ﺮا��� �ﻪ‪.‬‬
‫اﻟﺤ �ﻌ �‬
‫ﺎٮ �‬‫اﻟ�� �ﻌﻄ�� �‬ ‫▪‬

‫ﺳﺎ� ���� �ﮟ‪.‬‬


‫ٔ‬ ‫ﺎ� �ﻪ‬
‫إ �ﺻ �‬ ‫▪‬
‫ﺳﺎ� ���� �ﮟ‪� ...‬‬
‫اﻟﺢ‪.‬‬ ‫ٔ‬ ‫��ﻌﺪ�� ﻞ‬ ‫▪‬

‫ﻄﻮاٮ �ٔ د�� ﺎە‬


‫�‬ ‫ﺮﺣﯽ إ �� �� ﺎع اﺣﺪ �‬
‫اﻟﺤ‬ ‫ﺪﻣﺎٮ اﻟﺴﺎ�� ��ﻪ �� �‬
‫�‬ ‫ﻣﮟ �‬
‫اﻟﺤ‬ ‫اى �‬
‫ﻟﻄﻠ� � ً‬
‫�‬

‫ﺮﺳﺎﻟﻪ �� ﺼ�� �ﻪ‪.‬‬


‫�‬ ‫را�� ﻂ �� ﻮا�� �ﻪ اﻟﻌﻤ��ء اﻟﻤﺮﺳﻞ �‬
‫ﻟ� ��‬ ‫▪‬
‫ﻣﺴﺎء‬
‫ً‬ ‫�‬
‫اﻟﺴﺎﻋﻪ ‪١١:٥٩‬‬ ‫ﺎﺣﺎ ﺣ�� ﯽ‬ ‫�‬
‫اﻟﺴﺎﻋﻪ ‪ ٨‬ﺻ�� ً‬ ‫اﻟﺮ�ﻢ اﻟ�� �‬
‫ﺎﻟﯽ ﻃﻮال �ٔ �� ﺎم ا��ٔ ﺳ�� ﻮع �‬
‫ﻣﮟ‬ ‫�‬ ‫ﻋﮟ ﻃﺮ�� ��‬ ‫�‬
‫ﺴﺎٮ �‬ ‫�‬
‫اﻟﻮا�‬ ‫اﻟ�� ﻮاﺻﻞ ﻣﻌ�� ﺎ ﻋ�� ﺮ‬ ‫▪‬

‫‪8002444455‬‬
‫ﻣﺴﺎء‪.‬‬
‫ً‬ ‫�‬
‫اﻟﺴﺎﻋﻪ ‪٥‬‬ ‫ﺎﺣﺎ ﺣ�� ﯽ‬ ‫�‬
‫اﻟﺴﺎﻋﻪ ‪ ٨‬ﺻ�� ً‬ ‫ﻣﮟ ا��ٔ ﺣﺪ إ ﻟﯽ �‬
‫اﻟﺤﻤ�� ﺲ �‬
‫ﻣﮟ‬ ‫�‬
‫ﺪﻣﻪ اﻟﻌﻤ��ء �‬ ‫اﻟ�� ﻮاﺻﻞ ﻣﻌ�� ﺎ ﻋ�� ﺮ �‬
‫ر�ﻢ �ﺣ‬ ‫▪‬

‫‪8002444455‬‬
‫ﻣﻤﻜﮟ‪:‬‬
‫�‬ ‫ﯽ �ٔ ﺳﺮع �‬
‫و� ��‬ ‫ﻣﻌ� �� �‬
‫�‬ ‫ﯽ وﺳ�� �� ﻮاﺻﻞ‬
‫ﺮﺣﯽ إ رﺳﺎل �� ﺮ�� ﺪ إ ﻟﻜ�� ﺮو�� �‬ ‫ﯽ �ٔ �ى �‬
‫و� ��‪� ُ �� ،‬‬ ‫اﻟﻤﺴﺎﻋﺪە �� �‬
‫�‬ ‫اﻟﺤﺎﺣ �ﻪ إ ﻟﯽ‬
‫�‬ ‫�‬
‫ﺣﺎﻟﻪ‬ ‫�� �‬
‫ﯽ‬ ‫▪‬

‫‪[email protected]‬‬

‫‪2‬‬
‫ﻣ� �� �� �ﻪ‪.‬‬ ‫ﺎٮ �‬
‫اﻟ��ٔ �‬ ‫‪� �� �� .‬‬
‫ﺪ�ﻢ اﻟﻤﻄﺎﻟ�� �‬
‫ﻣﮟ ﻟﻪ �� ﻌﻤﻞ‬
‫اﻟﻤﻮ �‬
‫ٔ‬ ‫ﺣﺎدٮ �� " ��ﺪر اﻟﻠﻪ " �� ��ﻮم‬
‫�‬ ‫و�ﻮع‬ ‫ﯽ ﺣﺎل �‬ ‫�� �‬
‫�‬
‫ﺮاءاٮ اﻟ�� ﺎﻟ�� ﻪ‪:‬‬
‫�‬ ‫ا�� �ﺣ‬
‫ٕ‬

‫اﻟﻤﺤ�� �‬
‫ﺼﻪ‪:‬‬ ‫�‬ ‫ﻬﺎٮ‬
‫�‬ ‫ﺎ��� �ﻪ �� �� ﻢ ���� ﻠ�� �ﻊ �‬
‫اﻟﺤ‬ ‫اﻟﺤﺎ��ٮ ا��ﺳ�� �� �� ٔ‬
‫�‬ ‫ﯽ‬
‫و� �‬ ‫اﻟﺮ�ﻢ ‪� - ٩٢٠٠٠٠٥٦٠‬‬ ‫�‬ ‫���� ﻠ�� �ﻊ �ﺳ �‬
‫ﺮﻛﻪ �� �ﺤﻢ ﻋﻠﯽ‬
‫اﻟﺤﺎدٮ ﺣ�� ﯽ وﺻﻮﻟﻬﻢ‪.‬‬ ‫�‬ ‫�‬
‫ﻣﻮ�ﻊ‬ ‫ﻣﮟ‬
‫ﺤﺮ� �‬
‫�‬ ‫ﯽ ��ﻮرا وﻋﺪم اﻟ��‬ ‫�‬
‫اﻟﺪ�ﺎع اﻟﻤﺪ�� �‬ ‫�‬
‫ﺮﻃﻪ‪-‬‬ ‫اﻟﺴ‬
‫اﻟﻤﺮور‪� -‬‬

‫ﻣﮟ �ﺣ��ل ���� �‬


‫ﻮاٮ‬ ‫ﻟﺴ �‬
‫ﺮﻛﻪ اﻟ�� �ٔ ﻣ�� �ﮟ �‬ ‫ﺎﺳ �‬
‫ﺮە �‬ ‫ﻣﻤﻜﮟ ﻟ�� �ٔ ﻣ�� �� �‬
‫ﯽ �ٔ و ﻣ�� �‬ ‫�‬ ‫ﺮٮ �‬
‫و� ��‬ ‫�� �ﺤ �� �� ��ﺪ�� ﻢ اﻟﻤﻄﺎﻟ�� �ﻪ �� �‬
‫ﯽ �ٔ �� �‬
‫و�ﻌ�� ٔ� �ﻪ‬ ‫اﻟﻤﺤ�� �‬
‫ﺼﻪ �‬ ‫�‬ ‫ﻬﺎٮ‬
‫�‬ ‫اﻟﺤ‬
‫ﻣﮟ �‬ ‫اﻟﺤﺎدٮ �‬
‫�‬ ‫ﻟ� �� ﻌﺪ اﻟﺤﺼﻮل ﻋﻠﯽ �� ��ﺮ�� ﺮ‬ ‫ود �‬‫�� ��ﺪ�� ﻢ اﻟﻤﻄﺎﻟ�� �ﻪ‪� ،‬‬
‫ﻤﻮد �ح اﻟﻤﻄﺎﻟ�� �ﻪ‪.‬‬
‫�‬ ‫��‬

‫اﻟﺤﺪول �ٔ د�� ﺎە‪.‬‬


‫ﯽ �‬ ‫�‬
‫ﻣﻮﺻﺢ �� �‬ ‫ﺣﺴ� ﻣﺎ ﻫﻮ‬
‫�‬ ‫اﻟﺤﺎدٮ‬
‫�‬ ‫ﺪاٮ‬ ‫�‬
‫اﺣﺼﺎر ﻣﺴ�� �� �‬

‫ﻌﺎوں ﻣﻊ‬
‫�‬ ‫ﺣﺼﺎر ﻣﺎ �� �� �� �� �د �‬
‫ﻟ�‪ ،‬واﻟ��‬ ‫�‬
‫ﺮﻃﻪ‪ ،‬ﻣﻊ إ �‬ ‫ﯽ‪� �� ،‬ﺤ �� ���� ﻠ�� �ﻊ �‬
‫اﻟﺴ‬ ‫ﺳﺮ� �ﻪ �ٔ و ﻋﻤﻞ �ﺣ�� ٔ‬
‫ﺎ� �‬ ‫�‬ ‫و�ﻮع‬ ‫ﺣﺎﻟﻪ �‬ ‫�‬ ‫�� �‬
‫ﯽ‬
‫اﻟﻤﺴﺮو� �ﻪ رﺳﻤ�� ﺎ‪.‬‬
‫�‬ ‫ﯽ‪ ���� .‬ﻠ�� �ﻊ واﻟ�� ﻌﻤ�� ﻢ ﻋﻠﯽ اﻟﻤﺮﻛ�� �ﻪ‬ ‫ﺎٮ إ دا�� �ﻪ �‬
‫اﻟﺤﺎ�� �‬ ‫�ﺳ �‬
‫ﺮﻛﻪ اﻟ�� �ٔ ﻣ�� �ﮟ �� �‬
‫ﯽ إ ���� �‬

‫ﻣﮟ‬
‫ﻟﻠﻤﻮ �‬
‫ٔ‬ ‫ﻠﻊ ﻣﺴ�� �‬
‫ﺤ�‬ ‫اﻟﺤﺎدٮ‪ ،‬وﻋﺪم اﻟ�� �� �ﺎرل �‬
‫ﻋﮟ �ٔ �ى ﻣ�� �‬ ‫�‬ ‫�‬
‫ﻃﺮاڡ‬ ‫ﻣﮟ �ٔ‬ ‫�‬
‫ﻃﺮڡ �‬ ‫د�ﻊ �ٔ �� �ﻪ ﻣ�� �‬
‫ﺎﻟﻊ ��ٔ �ى‬ ‫ﻋﺪم �‬
‫اﻟﺤﺎدٮ‬
‫�‬ ‫ﻟﻪ �� �� �� �ﺤ �ﻪ‬

‫ﺎﻟﺤﺎدٮ‬
‫�‬ ‫ﺤ��� �� ﻣ�� �‬
‫ﻌﻠ� ��‬ ‫ﺎە �ٔ و اﺳ�� �ﺤ �‬
‫ﻮاٮ �ٔ و �� �‬ ‫ﺎﺻ �‬ ‫ﺮﻛﻪ �� �ٔ �� �ﻪ �‬
‫ﻣ� �‬ ‫اﻟﺴ �‬ ‫�‬
‫اﺣﻄﺎر �‬

‫‪3‬‬
‫ﺣﺴ� �� ﻮع اﻟﻤﻄﺎﻟ�� �ﻪ‪:‬‬
‫�‬ ‫ﺪاٮ اﻟﻤﻄﻠﻮ�� �ﻪ‬ ‫ﺎﻟﯽ �� �‬
‫ﻮﺻﺢ اﻟﻤﺴ�� �� �‬ ‫اﻟﺤﺪول اﻟ�� �‬
‫�‬

‫��ﻮع اﻟﻤﻄﺎﻟ�� �ﻪ‬


‫�‬
‫ﺣﺎﻟﻪ �� �ﺼﺮر‬
‫ﯽ ﺣﺎل‬ ‫�� �‬ ‫ﯽ ﺣﺎل‬ ‫�� �‬ ‫ﯽ ﺣﺎل‬ ‫�� �‬ ‫اﻟﻤﺮﻛ�� �ﻪ �ﺣ �‬
‫ﺎرح‬ ‫اﻟﺤﻄ�ٔ‬‫�� ﺴ�� �ﻪ �‬ ‫�� ﺴ�� �ﻪ �‬
‫اﻟﺤﻄ�ٔ‬
‫اﻟﺤﺮ�� ��‬ ‫�‬
‫ﻫﺮوٮ‬ ‫ﺳﺮ� �ﻪ‬
‫�‬
‫�‬
‫اﻟﻤﻤﻠﻜﻪ وﻛﺎ�� ��‬ ‫و‬ ‫�ٔ‬ ‫ﻣﺴ�� �‬
‫ﺮﻛﻪ‬ ‫�‬ ‫ﻋﻠﯽ ‪100 %‬‬ ‫ﺪاٮ اﻟﻤﻄﻠﻮ�� �ﻪ‬ ‫�‬
‫اﻟﻤﺴ� �� �‬
‫�ٔ و ا��ٔ �ﺣﻄﺎر‬ ‫اﻟﻄﺮڡ‬‫�‬ ‫اﻟﻤﺮﻛ�� �ﻪ‬ ‫‪100‬‬ ‫‪%‬‬ ‫ﻋﻠﯽ‬ ‫ﻣﺴ�� �ﺤﺪم‬
‫ﺮا��� �ﻪ‬ ‫اﻟ�� �ﻌﻄ�� �ﻪ �‬
‫اﻟﺤ �ﻌ �‬
‫اﻟﻄ�� �� ﻌ�� �ﻪ‬ ‫ﺎﻟ�‬‫اﻟ�� �‬ ‫اﻟﻄﺮڡ اﻟ�� �‬‫�‬ ‫اﻟﺴ�� �‬
‫ﯽ‬ ‫�‬
‫اﻟﺪوﻟﻪ اﻟ�� �‬ ‫ﺎﻟ� �� �ﺴﻤﻞ‬ ‫ﺎرە‬
‫اﻟﺤﺎدٮ‬
‫�‬ ‫ﺣﺼﻞ �� ﻬﺎ‬

‫ور� �ﻪ‬
‫�‬ ‫�� ��ﺮ�� ﺮ اﻟﻤﺮور او �� ��ﺮ�� ﺮ �� �ﺤﻢ ‪+‬‬
‫إ ﺻ��ح �‬
‫ﻣﮟ اﻟﻤﺮور‬

‫و��� �� �ﻪ ���ٔ ﻣ�� �ﮟ اﻟﻤﺮﻛ�� �ﻪ‬


‫ﻣﮟ �‬ ‫�‬
‫ﺻﻮرە �‬

‫�‬
‫ﻤﺎرە‬ ‫ﺻﻮرە ا��ﺳ��‬
‫�‬

‫�‬
‫اﻟﻤ�ﻌﻮل‬ ‫ﺎ�ﺪ اﻟﻤﺮﻛ�� �ﻪ ﺳﺎر�� �ﻪ‬ ‫رﺣ �‬
‫ﺼﻪ �� ٔ‬ ‫ﺻﻮرە �‬
‫�‬

‫اﻟﺤﺎدٮ‬
‫�‬ ‫ﻋﮟ‬
‫��ع �‬ ‫�‬
‫ﻤﻮد �ح اﻟ�� �‬ ‫��ﻌ�� ٔ� �ﻪ ��‬

‫اﻟﻄﺮڡ اﻟ�� �‬
‫ﺎﻟ� ﻟﺪ�� ﻪ ���ٔ ﻣ�� �ﮟ‪� �� ،‬ﺤ ��‬ ‫�‬ ‫ﻛﺎں‬
‫�‬ ‫�‬
‫ادا‬
‫ﻜﻮں ﻟﺪ�� ﻪ‬‫�‬ ‫�‬
‫اﺣﺼﺎر �� ��ﺮ�� ﺮ �� �ﺤﻢ‪ ،‬وإ �ں ﻟﻢ ��‬
‫�‬
‫اﺣﺼﺎر �� ��ﺮ�� ﺮ اﻟﻤﺮور‬ ‫���ٔ ﻣ�� �ﮟ �� �ﺤ ��‬

‫ﺎ� �‬
‫ﻮرە‬ ‫ﻤﺪە ‪� �� +‬‬ ‫�‬ ‫ورس ﻣﻌ��‬ ‫�‬ ‫�� ��ﺪ�� ﺮ �� �‬
‫��ٮ‬
‫ﯽ‬ ‫اﻟﻌ�� ﺎر �ٔ و �� ��ﺮ�� ﺮ �� ��ﺪ�� ﺮ �� �‬
‫ﻟ�ﻄﻊ �‬ ‫�ﺻﺮ�� �� �� �ﻪ �‬
‫اﻟﺤﺎدٮ �ٔ و‬
‫�‬ ‫ﯽ‬‫ﺮﻛﻪ �� �‬ ‫ﻣﺴ�� �‬ ‫وﺣﻮد �� ﺴ�� �ﻪ �‬
‫ﺣﺎل �‬
‫ﻣﮟ ﻋﻠ�� ﻪ‬
‫اﻟﻤﻮ �‬
‫ٔ‬ ‫�‬
‫ﺻ�ﺮ ﻋﻠﯽ‬ ‫�� ﺴ�� �ﻪ �‬
‫اﻟﺤﻄ�ٔ‬

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‫ﺪﻣﻪ اﻟﻌﻤ��ء " ﻋﻠﯽ‬ ‫ﻋﮟ ﻃﺮ�� �� " �ﺣ‬‫�‬
‫اﻟﺮ�ﻢ ‪8002444455‬‬ ‫�‬

‫اٮ " ﻋﻠﯽ‬ ‫ﻋﮟ ﻃﺮ�� �� " �‬


‫وا�ﺲ �‬ ‫�‬
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‫اﻟﺮ�ﻢ‬

‫ﻋﮟ ﻃﺮ�� �� ا���� ﻤ�� ﻞ‬


‫�‬
‫‪[email protected]‬‬

‫‪5‬‬
English

1. Insurance policy endorsements.


You can request to add one of the below endorsements after issuing or renewing the insurance
policy through “Tameeni” customer support channels:

▪ Get a copy of the insurance policy.


▪ Updating Contact Information in the Insurance Document, such as:
▪ Changing the registered mobile number.
▪ Changing the registered email.
▪ If you wish to purchase additional coverage in the document, such as:
▪ Geographical coverages.
▪ Adding drivers.
▪ Modifying drivers... etc

Please contact "Tameeni" through the following channels:

▪ The link to the customer portal sent to you via text message.

▪ You can reach us via WhatsApp using the following number throughout the week from 8 AM to 11:59 PM:

8002444455

▪ You can also contact us through the customer service number from Sunday to Thursday, from 8 AM to 5 PM.

8002444455

▪ If you require assistance at any time, please send an email, and we will get back to you as soon as possible:

[email protected]

6
English

2. Submit Motor Insurance Claim.


In case of an accident "God Forbid", the insured person should do
the following procedure:

Inform "Najm" on the toll free number (960000560) and in special cases inform the
competent authorities (police, traffic, and civil defense etc.) immediately and don't
leave site before their arrival.

The claim should be submitted to the broker Tameeni through the submission channels
or directly to the insurance company after you collected the relevant report from the
competent authorities.

Submit all the claim documents as mentioned at the below schedule.

In case of theft or criminal cases inform the police, and cooperate with the insurance
company to prove the condemnation of the offender, and proceed officially to register
the stolen vehicle.

Don't pay / offer any amounts to any party, and don't negotiate for any amount related
to the insurer.

Intimate the Broker / Insurer of any suing or investigation related to the accident.

7
English

Claim Classification

In case In case In case In case Share The


of fire of hit & of of responsibility responsibility
Required Documents
or run from stolen accident or 100 % on is 100 % on
natural third vehicle outside the third the client
perils party KSA party

Police Report / Najm Report


+ Authorization repair

Copy of insurance certificate

Vehicle ownership card copy

Valid driving license copy

Fill out insurance claim form

If other party is insured Najm


report is sufficient otherwise
police report is needed

Three accredited repair


quotations and tax invoices for
spare parts or Taqdeer estimation
report in case liability is shared
or insurer liability is zero.

Insurance details of party at


fault if available

Traffic report from the country


that the accident occurred in
+ authorization to repair
from KSA

Official notification of theft


from police dep. + theft status
update report after 30 days
from official notification of
theft

Original civil defense report

8
English

Important Notes:
• The insured has no right to repair his vehicle without the approval of the insurance Co. as per
terms and conditions of the policy

• In case of Death, should submit the legal deed, copy of the death certificate and copy of deceased
person's ID. The original legal deed is required to compensate the third party death and for
compensating the clients as per the policy under the personal accident condition should
requested in case of death copy of the death certificate and the original for matching , in case of
injuries provide reports and medical invoices

Deductibles:
• The deductibles applicable per accident are as
follows:

1 - Repair Method: as per insurance policy

▪ No deductible on the customer if the liability is %100


on the third party. Excluding on party accident (fixed
objects or animal) or hit and run claims.

• Nil deductible for windscreen/ back mirror/ side


mirror. Towing Charge:
• Deductible is changeable based on the insurance The towing fees reimbursements
agreement. per accident are as follows:

• The percentage of deductible amount will be


calculated as per the percentage of liability in the • SR 500 within city limits.
accident.
• SR 1000 from out of city limits.
• SR 3000 from out of KSA
For any Clarifications &
Claims submission:
Through Call Center On:
8002444455

Whats Number:
+966 8002 444455

Email:
[email protected]

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