Tame en I Leasing Guide
Tame en I Leasing Guide
� � اﻟﻌﻤ�ﻞ
ﻟﺤ � دﻟ�ﻞ�
after sale services ﻣﺎ �� ﻌﺪ اﻟ�� ��ﻊ
This document contains the full guide for اﻟﻮ��� �� �ﻪ اﻟ�� ﺎﻟ�� �ﻪ ﻋﻠﯽ اﻟﺪﻟ�� ﻞ اﻟﻜﺎﻣﻞ
� � ����ﺤ
ﻮى
the after-sale services after purchasing or و��� �� �ﻪ
� ﺎﺣﻬﺎ اﻟﻌﻤ�� ﻞ �� ﻌﺪ �ﺳﺮاء� ��ﯽ �� ﺤ � ��ﺪﻣﺎٮ اﻟ� �
ﻟﻠﺤ
renewing the motor insurance policy ﻣﮟ �ﺣ��ل اﻟ�� ﻮاﺻﻞ ﻣﻊ� ﺎٮ � ��اﻟ�� �ٔ ﻣ�� �ﮟ ﻋﻠﯽ اﻟﻤﺮﻛ
through “Tameeni” customer are channels. ."ﯽ � �� ��"��ٔ ﻣ � ����
� ﻮاٮ
وﻫﯽ:
� و��� �� �ﻪ اﻟ�� �ٔ ﻣ�� �ﮟ ﻣﻌﻠﻮﻣﺎٮ اﻟ�� ﻮاﺻﻞ �� �
ﯽ � � ��ﻌﺪ�� ﻞ ▪
اﻟﻤﺴﺤﻞ.
� اﻟﺤﻮال �� �ﻌ�� �� ﺮ �
ر�ﻢ � ▪
اﻟﻤﺴﺤﻞ.
� �� �ﻌ�� �� ﺮ ٕ
ا���� ﻤ�� ﻞ ▪
ﺮا��� �ﻪ.
اﻟﺤ �ﻌ �
ﺎٮ �اﻟ�� �ﻌﻄ�� � ▪
8002444455
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ً �
اﻟﺴﺎﻋﻪ ٥ ﺎﺣﺎ ﺣ�� ﯽ �
اﻟﺴﺎﻋﻪ ٨ﺻ�� ً ﻣﮟ ا��ٔ ﺣﺪ إ ﻟﯽ �
اﻟﺤﻤ�� ﺲ �
ﻣﮟ �
ﺪﻣﻪ اﻟﻌﻤ��ء � اﻟ�� ﻮاﺻﻞ ﻣﻌ�� ﺎ ﻋ�� ﺮ �
ر�ﻢ �ﺣ ▪
8002444455
ﻣﻤﻜﮟ:
� ﯽ �ٔ ﺳﺮع �
و� �� ﻣﻌ� �� �
� ﯽ وﺳ�� �� ﻮاﺻﻞ
ﺮﺣﯽ إ رﺳﺎل �� ﺮ�� ﺪ إ ﻟﻜ�� ﺮو�� � ﯽ �ٔ �ى �
و� ��� ُ �� ، اﻟﻤﺴﺎﻋﺪە �� �
� اﻟﺤﺎﺣ �ﻪ إ ﻟﯽ
� �
ﺣﺎﻟﻪ �� �
ﯽ ▪
2
ﻣ� �� �� �ﻪ. ﺎٮ �
اﻟ��ٔ � � �� �� .
ﺪ�ﻢ اﻟﻤﻄﺎﻟ�� �
ﻣﮟ ﻟﻪ �� ﻌﻤﻞ
اﻟﻤﻮ �
ٔ ﺣﺎدٮ �� " ��ﺪر اﻟﻠﻪ " �� ��ﻮم
� و�ﻮع ﯽ ﺣﺎل � �� �
�
ﺮاءاٮ اﻟ�� ﺎﻟ�� ﻪ:
� ا�� �ﺣ
ٕ
اﻟﻤﺤ�� �
ﺼﻪ: � ﻬﺎٮ
� ﺎ��� �ﻪ �� �� ﻢ ���� ﻠ�� �ﻊ �
اﻟﺤ اﻟﺤﺎ��ٮ ا��ﺳ�� �� �� ٔ
� ﯽ
و� � اﻟﺮ�ﻢ � - ٩٢٠٠٠٠٥٦٠ � ���� ﻠ�� �ﻊ �ﺳ �
ﺮﻛﻪ �� �ﺤﻢ ﻋﻠﯽ
اﻟﺤﺎدٮ ﺣ�� ﯽ وﺻﻮﻟﻬﻢ. � �
ﻣﻮ�ﻊ ﻣﮟ
ﺤﺮ� �
� ﯽ ��ﻮرا وﻋﺪم اﻟ�� �
اﻟﺪ�ﺎع اﻟﻤﺪ�� � �
ﺮﻃﻪ- اﻟﺴ
اﻟﻤﺮور� -
ﻌﺎوں ﻣﻊ
� ﺣﺼﺎر ﻣﺎ �� �� �� �� �د �
ﻟ� ،واﻟ�� �
ﺮﻃﻪ ،ﻣﻊ إ � ﯽ� �� ،ﺤ �� ���� ﻠ�� �ﻊ �
اﻟﺴ ﺳﺮ� �ﻪ �ٔ و ﻋﻤﻞ �ﺣ�� ٔ
ﺎ� � � و�ﻮع ﺣﺎﻟﻪ � � �� �
ﯽ
اﻟﻤﺴﺮو� �ﻪ رﺳﻤ�� ﺎ.
� ﯽ ���� .ﻠ�� �ﻊ واﻟ�� ﻌﻤ�� ﻢ ﻋﻠﯽ اﻟﻤﺮﻛ�� �ﻪ ﺎٮ إ دا�� �ﻪ �
اﻟﺤﺎ�� � �ﺳ �
ﺮﻛﻪ اﻟ�� �ٔ ﻣ�� �ﮟ �� �
ﯽ إ ���� �
ﻣﮟ
ﻟﻠﻤﻮ �
ٔ ﻠﻊ ﻣﺴ�� �
ﺤ� اﻟﺤﺎدٮ ،وﻋﺪم اﻟ�� �� �ﺎرل �
ﻋﮟ �ٔ �ى ﻣ�� � � �
ﻃﺮاڡ ﻣﮟ �ٔ �
ﻃﺮڡ � د�ﻊ �ٔ �� �ﻪ ﻣ�� �
ﺎﻟﻊ ��ٔ �ى ﻋﺪم �
اﻟﺤﺎدٮ
� ﻟﻪ �� �� �� �ﺤ �ﻪ
ﺎﻟﺤﺎدٮ
� ﺤ��� �� ﻣ�� �
ﻌﻠ� �� ﺎە �ٔ و اﺳ�� �ﺤ �
ﻮاٮ �ٔ و �� � ﺎﺻ � ﺮﻛﻪ �� �ٔ �� �ﻪ �
ﻣ� � اﻟﺴ � �
اﺣﻄﺎر �
3
ﺣﺴ� �� ﻮع اﻟﻤﻄﺎﻟ�� �ﻪ:
� ﺪاٮ اﻟﻤﻄﻠﻮ�� �ﻪ ﺎﻟﯽ �� �
ﻮﺻﺢ اﻟﻤﺴ�� �� � اﻟﺤﺪول اﻟ�� �
�
ور� �ﻪ
� �� ��ﺮ�� ﺮ اﻟﻤﺮور او �� ��ﺮ�� ﺮ �� �ﺤﻢ +
إ ﺻ��ح �
ﻣﮟ اﻟﻤﺮور
�
ﻤﺎرە ﺻﻮرە ا��ﺳ��
�
�
اﻟﻤ�ﻌﻮل ﺎ�ﺪ اﻟﻤﺮﻛ�� �ﻪ ﺳﺎر�� �ﻪ رﺣ �
ﺼﻪ �� ٔ ﺻﻮرە �
�
اﻟﺤﺎدٮ
� ﻋﮟ
��ع � �
ﻤﻮد �ح اﻟ�� � ��ﻌ�� ٔ� �ﻪ ��
اﻟﻄﺮڡ اﻟ�� �
ﺎﻟ� ﻟﺪ�� ﻪ ���ٔ ﻣ�� �ﮟ� �� ،ﺤ �� � ﻛﺎں
� �
ادا
ﻜﻮں ﻟﺪ�� ﻪ� �
اﺣﺼﺎر �� ��ﺮ�� ﺮ �� �ﺤﻢ ،وإ �ں ﻟﻢ ��
�
اﺣﺼﺎر �� ��ﺮ�� ﺮ اﻟﻤﺮور ���ٔ ﻣ�� �ﮟ �� �ﺤ ��
ﺎ� �
ﻮرە ﻤﺪە � �� + � ورس ﻣﻌ�� � �� ��ﺪ�� ﺮ �� �
��ٮ
ﯽ اﻟﻌ�� ﺎر �ٔ و �� ��ﺮ�� ﺮ �� ��ﺪ�� ﺮ �� �
ﻟ�ﻄﻊ � �ﺻﺮ�� �� �� �ﻪ �
اﻟﺤﺎدٮ �ٔ و
� ﯽﺮﻛﻪ �� � ﻣﺴ�� � وﺣﻮد �� ﺴ�� �ﻪ �
ﺣﺎل �
ﻣﮟ ﻋﻠ�� ﻪ
اﻟﻤﻮ �
ٔ �
ﺻ�ﺮ ﻋﻠﯽ �� ﺴ�� �ﻪ �
اﻟﺤﻄ�ٔ
�
ﺮﻃﻪ او اﺻﻞ ��ﻌﻤ�� ﻢ ��ع ��ﺴﻢ �
اﻟﺴ �ٔ ﺻﻞ �� �
اﻟﺴﺮ� �ﻪ �� ﻌﺪ
� ﻋﮟ
ﯽ � �
اﻟﺤﺎ� � ﺤ� � �� +
��ع اﻟ�� �
اﻟﺴﺮ� �ﻪ
� ﻣﺮور �ﺳﻬﺮ ﻋﻠﯽ
�
اﻟﺪ�ﺎع اﻟﻤﺪ�� �
ﯽ �ٔ ﺻﻞ �� ��ﺮ�� ﺮ
4
�
ﻫﺎﻣﻪ: ﺎٮ �
ﻣ��ﺣﻄ �
و��� �� �ﻪ
ﺣﺴ� �ﺳﺮوط و�ٔ ﺣﻜﺎم �
� ﻟ�
ود � اﻟﺮﺣﻮع اﻟﯽ �ﺳ �
ﺮﻛﻪ اﻟ�� �ٔ ﻣ�� �ﮟ � � دوں
� ﻣﮟ ﻟﻪ إ ﺻ��ح اﻟﻤﺮﻛ�� �ﻪ
ﻟﻠﻤﻮ �
ٔ ﺤ��� �� � ▪
اﻟ�� �ٔ ﻣ�� �ﮟ.
ﻣﮟ �
ﺻﻮرە � اﻟﻮ� �
ﺎە + � �
ﻬﺎدە ﻣﮟ �ﺳ �
ﺻﻮرە � ﺎڡ ﺮﻋﯽ و�� �ﺼ �
� اﻟﺴ
اﻟﺼ� �
� ﺎە �� �ﺤ �� �� ��ﺪ�� ﻢ �ٔ ﺻﻞاﻟﻮ� �
� �
ﺣﺎﻟﻪ �� �
ﯽ ▪
ﺎﻟ� اﻣﺎ ��ﻌﻮ�� �ﺺﻟﻠﻄﺮڡ اﻟ�� �
� ﺎٮ �
اﻟﻮ��� � ﻄﻠ� �� ��ﻂ ﻟ�� �� ﻌﻮ�� �ﺺ �
ﻋﮟ � ﺮﻋﯽ ��� اﻟﺴ
اﻟﺼ� �� ﯽ .اﺻﻞ ﻮ� � ﻫﻮ�� �ﻪ اﻟﻤ�� �
ﻣﮟ
ﺻﻮرە � � اﻟﻮ� �
ﺎە � �
ﺣﺎﻟﻪ ﯽﻄﻠ� �� �� اﻟﺴ �ﺤﺼ�� �ﻪ �� ��اﻟﺤﻮادٮ �
� و��� �� �ﻪ اﻟ�� ﺎﻣ�� �ﮟ �� �
ﺤ� �� �� ﺪ ﻤﻮﺣ �� � � اﻟﻌﻤ��ء ��
ﯽ.
اﻟﻌ��ح اﻟﻄ�� �
� و� �
ﻮا��� ﺮ ﺎٮ �� ��ﺎر�� ﺮ �ﯽ ﺣﺎل ا��ﺻﺎ�� � واﺣﺼﺎر ا��ﺻﻞ ﻟﻠﻤﻄﺎﻟ�� �� �ﻪ �
و� � � ﺎەاﻟﻮ� � � �
ﻬﺎدە �ﺳ
ﻟﻠﺤﻮادٮ:
� ﻠﻊ �
اﻟ�ﺤﻤﻞ ﻣ�� �
ﺣﺎدٮ �� ﺳﻤﺢ ﻟﻠﻪ: � ﻋﮟ ﻛﻞ ﻠﻊ اﻟ�� ﺤﻤﻞ � :ﻣ�� � �ٔ و��
ﺣﺎدٮ
� ﻋﮟ ﻛﻞ اﻟﻮ��� �� �ﻪ � � ﯽ اﻟﻤﺪﻛﻮر �� � � ﺣﺴ� اﻟ�� ﺤﻤﻞ � ▪
ﺎح ﯽ ﺣﺎل ﻛﺴﺮ �
اﻟﺮ �ﺣ � ﺪوں ��ﺤﻤﻞ �� � � �� ▪
ﯽ اﻟﺤﻄ�ٔ �� � ﻠﻊ اﻟ�� ﺤﻤﻞ �� �� ﺎء ﻋﻠﯽ �� ﺴ�� �ﻪ � ﺴﺎٮ ﻣ�� � � �� �� ﻢ اﺣ�� ▪
اﻟﺤﺎدٮ
�
ﯽ ﺣﺎل ﻛﺎ�� �� ﻣﮟ اﻟ�� ﺤﻤﻞ �� � ﻋ�ﺎء اﻟﻌﻤ��ء � �� �� ﻢ إ � ▪
ﯽ �� �� ﺴ�� �ﻪ اﻟﻄﺮڡ اﻟ�� ﺎ�� �� اﻟﺤﺎدٮ ﻋﻠﯽ � ﯽ اﻟﻤﺴﻮوﻟ�� �ﻪ �� � ٔ
اﻟﻄﺮڡ اﻟﻮاﺣﺪ , � ﺣﻮادٮ
� ﯽ ﻬﺎ ) ﻣ�� �� �� ﺴ�� ٪ ١٠٠و��
اﻟﺤﺴﻢ اﻟ�� ﺎ�� �� ,ﺻﺪم ﺣﻮادٮ � � �
واﻟﻬﺮوٮ , ﺣﻮادٮ اﻟﺼﺪم �
�
واﻟﺴﺤ� ﺎ��� ﺎ :ﻣﺼﺎر�� �� �
اﻟ� ��ﻞ �� � اﻟﻌ � ﻣﻌﺮوڡ ,اﻟﺤﺮ�� �� � , � ﺳﺎ� �� و ٔ�/و �ﺣﻤﻞ �
اﻟﻌ�� ﺮ
ﺮٯ ٔ ﻮاں ﺣ�� �
داﺣﻞ اﻟﻤﺪ�� �� �ﻪ � 500ر�� ﺎل ▪ ﯽ �� ﻬﺎ �� �� ﻢ ��ﻄ�� �� �� �� �� ﺪ اﻟ�� ﺤﻤﻞ اﻟﺴﺮ� �ﻪ ( واﻟ�� � �
ﺎرح اﻟﻤﺪ�� �� �ﻪ 1000ر�� ﺎل �ﺣ � ▪ ﯽ اﻟﺤﻄ�ٔ �� � ﻠﻊ اﻟ�� ﺤﻤﻞ �� �� ﺎء ﻋﻠﯽ �� ﺴ�� �ﻪ � ﺴﺎٮ ﻣ�� � � �� �� ﻢ اﺣ�� ▪
�
اﻟﻤﻤﻠﻜﻪ 3000ر�� ﺎل �ﺣ �
ﺎرح ▪ اﻟﺤﺎدٮ
�
اﻟﻌﺮ�� �� �ﻪ اﻟﺴﻌﻮد�� �ﻪ و��� �� �ﻪ اﻟ�� �ٔ ﻣ�� �ﮟ ﺣﺴ� � � ا��ﺻ��ح : �� ﻮع ٕ ▪
ﻋ�ﺪ اﻟ�� �ٔ ﻣ�� �ﮟ ﯽ � ﺮاٮ �� � ﺣﺴ� اﻟ�� �ﻌ�� � � اﻟ�� ﺤﻤﻞ ��ﺎ�� ﻞ ﻟﻠ�� �ﻌ�� �� ﺮ ▪
ﺎ� �
ﻮرە " ﻋﻠﯽ �ٔ �ں �� �� ﻢ �� ��ﺪ�� ﻢ �� �
ﺤﺴ� �ﺳﺮوط
� اﻟﺴﺤ� اﺻﻠ�� ﻪ " و�� �
اﻟﻮ��� �� �ﻪ
� �
ﻟ��ﺳ� ��ﺴﺎر و �� ��ﺪ�� ﻢ اﻟﻤﻄﺎﻟ�� �
ﺎٮ
ﻄﻮاٮ �ٔ �
د�ﺎە: � اﻟﺤ ﺮﺣﯽ �
ا��� ﺎع �ٔ ﺣﺪ � �� �
�
ﺪﻣﻪ اﻟﻌﻤ��ء " ﻋﻠﯽ ﻋﮟ ﻃﺮ�� �� " �ﺣ�
اﻟﺮ�ﻢ 8002444455 �
5
English
▪ The link to the customer portal sent to you via text message.
▪ You can reach us via WhatsApp using the following number throughout the week from 8 AM to 11:59 PM:
8002444455
▪ You can also contact us through the customer service number from Sunday to Thursday, from 8 AM to 5 PM.
8002444455
▪ If you require assistance at any time, please send an email, and we will get back to you as soon as possible:
6
English
Inform "Najm" on the toll free number (960000560) and in special cases inform the
competent authorities (police, traffic, and civil defense etc.) immediately and don't
leave site before their arrival.
The claim should be submitted to the broker Tameeni through the submission channels
or directly to the insurance company after you collected the relevant report from the
competent authorities.
In case of theft or criminal cases inform the police, and cooperate with the insurance
company to prove the condemnation of the offender, and proceed officially to register
the stolen vehicle.
Don't pay / offer any amounts to any party, and don't negotiate for any amount related
to the insurer.
Intimate the Broker / Insurer of any suing or investigation related to the accident.
7
English
Claim Classification
8
English
Important Notes:
• The insured has no right to repair his vehicle without the approval of the insurance Co. as per
terms and conditions of the policy
• In case of Death, should submit the legal deed, copy of the death certificate and copy of deceased
person's ID. The original legal deed is required to compensate the third party death and for
compensating the clients as per the policy under the personal accident condition should
requested in case of death copy of the death certificate and the original for matching , in case of
injuries provide reports and medical invoices
Deductibles:
• The deductibles applicable per accident are as
follows:
Whats Number:
+966 8002 444455
Email:
[email protected]