17.7.7 Lab - Troubleshoot Connectivity Issues
17.7.7 Lab - Troubleshoot Connectivity Issues
Noblefranca
SECTION: BSIT - 2105
Topology
Addressing Table
Objectives
Background / Scenario
In this lab, the company that you work for is experiencing problems with their Local Area
Network (LAN). You have been asked to troubleshoot and resolve the network issues. In
Part 1, you will connect to devices on the LAN and use troubleshooting tools to identify
the network issues, establish a theory of probable cause, and test that theory. In Part 2,
you will establish a plan of action to resolve and implement a solution. In Part 3, you will
verify full functionality has been restored. Part 4 provides space for you to document
your troubleshooting findings along with the configuration changes that you made to the
LAN devices.
Note: The routers used with CCNA hands-on labs are Cisco 4221 with Cisco IOS XE
Release 16.9.4 (universalk9 image). The switches used in the labs are Cisco Catalyst
2960s with Cisco IOS Release 15.2(2) (lanbasek9 image). Other routers, switches, and
Cisco IOS versions can be used. Depending on the model and Cisco IOS version, the
commands available and the output produced might vary from what is shown in the
labs. Refer to the Router Interface Summary Table at the end of the lab for the correct
interface identifiers.
List the probable causes for the network problems that employees are experiencing.
Use the space provided below to document the issues found during your
troubleshooting and the configurations changes made to resolve those issues.
- Documentation will vary but should include the date when troubleshooting was
conducted, devices that were tested, commands used along with the output
generated by those commands, issues found, and configuration changes made
to resolve those issues.
Reflection Question
This lab had you troubleshoot all devices before making any changes. Is there another
way to apply the troubleshooting methodology?