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Connection Troubleshooting Guide

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Connection Troubleshooting Guide

Uploaded by

oscar garcia
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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SANTESOFT - SANTE DICOM VIEWER PRO

Sante DICOM Viewer Pro


Network connection troubleshooting
Copyright © 2022 Santesoft LTD, all rights reserved

If the program cannot communicate with other DICOM nodes or it cannot transfer files from other DICOM nodes, please check the
following checklist:

• Ensure that the port of the program is not used by any other program.
• Ensure that the port of the program is not blocked from a firewall or an antivirus.
• When the program starts it asks for to be added in firewall exception list. If you answered no you must add it manually.

• If the two nodes (server and client) belong to different subnetworks, ensure that the port of the program is forwarded by the router.
• If the program can "ECHO" the other node (client/server) but it cannot transfer files: Both machines (server and client) must know
each other. You must insert the AE Title, IP address and port of the application into "Known DICOM Nodes" list of the other node
(client/server). Without this information the client/server does not know where to send the files.
• If the PC has more than one network cards (physical, logical or virtual network cards) and thus more than one IP addresses, ensure
that the client and server use an IP address of the same sub-network. E.g. If the server has two IP addresses, the addresses 192.168.1.1
and 172.91.1.1 and the client has the IP address 192.168.1.* the client must use the address 192.168.1.1 as the IP address of the
server. If the client has the IP address 172.91.1.* it must use the address 172.91.1.1 as the IP address of the server. That means that
the server and client must belong to the same sub-network. In case that the PC has more that one IP addresses, the program displays
only one IP address, the first one, although it opens its IP ports in all the available network interfaces and not only in the indicated IP
address. Use the command ipconfig in the command prompt to get a list of all the IP addresses of the PC.
SANTESOFT - SANTE DICOM VIEWER PRO

Check a port of the program


You can use the netstat utility in the command prompt to check if the port of the program is opened and at which IP address.

In the command prompt, use the command:

C:\>netstat -ano -p tcp |find "11112"


to check if the port 11121 of the program is opened and at which IP Address. The last number that the program prints is the PID of the
application that has opened the port.

In the command prompt, use the command:

C:\>tasklist |find "16832"


to find which is this application.

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