Communication skills end of sem 2024 guide
Communication skills end of sem 2024 guide
(14 marks)
Communication is a process because it involves a series of steps that lead to the effective transmission
and understanding of a message. Key points to discuss:
2. Elements of Communication: Sender, message, medium, receiver, and feedback form a cycle.
3. Continuous Process: It does not end but is ongoing in personal, professional, and societal
contexts.
6. Feedback: Ensures the message has been understood, closing the loop.
2. Key steps and strategies to deliver an exceptional speech to a diverse audience (9 marks)
1. Know Your Audience: Understand their interests, cultural backgrounds, and needs.
[Your Address]
[Date]
The Director
[Organization’s Name]
This initiative aims to reduce maintenance costs, prevent damage, and promote efficiency in daily
operations. I am confident this will benefit the organization greatly.
Sincerely,
[Your Name]
Maintenance Engineer
Memo
To: All Staff
From: Maintenance Engineer
Date: [Insert Date]
Subject: Training on Proper Use of Facilities
Dear Team,
You are invited to a training session on proper use and handling of organizational facilities. The meeting
is scheduled for [date], at [time], in [venue].
Regards,
[Your Name]
Maintenance Engineer
Stage fright refers to the fear or anxiety experienced when preparing for or performing in front of an
audience. It is characterized by nervousness, trembling, sweating, or mental blocks.
1. Language differences.
2. Emotional distractions.
3. Physical noise.
5. Cultural misunderstandings.
Active listening involves fully concentrating, understanding, and responding thoughtfully to the speaker.
2. Avoid interruptions.
4. Provide feedback.
1. Analytical skills.
2. Open-mindedness.
3. Attention to detail.
1. Increases efficiency.
2. Encourages creativity.
3. Builds trust.
1. Communication.
2. Adaptability.
3. Problem-solving.
4. Teamwork.
5. Emotional intelligence.
1. Structured interview.
2. Panel interview.
3. Behavioral interview.
4. Virtual interview.
2. Prepare questions.
3. Schedule effectively.
4. Train panelists.