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Flows of Communication.docx

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19 views2 pages

Flows of Communication.docx

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itsddbsgod
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We take content rights seriously. If you suspect this is your content, claim it here.
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Flows of Communication

Q: What are the flows of internal communication?

A: Internal communication -

● It refers to communication within an organization, no matter how far and wide their
branches and offices are.

● It serves to inform, instruct, develop, control and motivate different groups of


employees and employers.

Its flows/channels are -

⮚ Upward communication -
❖ This communication moves upward, from the bottom to top
levels in the hierarchy in the organization.

❖ It includes communication flowing from workers to supervisors,


supervisors to managers, managers to general managers, and
so on.

❖ Some such communication may include - employee


suggestions, their grievances, important feedbacks, market
reports, some requests for particular facilities, etc.

❖ It can take the form of emails, memos, reports, suggestion


systems, union publications, etc.

⮚ Downward communication -
❖ This communication moves vertically, from the top to the
bottom levels in hierarchy of the organization.

❖ Such communication may travel from senior executives to


junior level functionaries.

❖ The communication conveyed can be corporate goals, some


instructions, revealing good and bad news both to employees,
and so on.

❖ The mediums generally used for this communication are email,


memos, newsletters, policy manuals, bulletin-board
announcements, and so on.

⮚ Lateral / Horizontal communication -


❖ This is a peer-level communication; it happens among people
working at the same or equal level in the organization.

❖ It can be for exchanging information or discussing problems


among the departmental heads, or between one branch/project
head to another, and so on.
❖ It also enables coordination in planning, negotiating,
supporting, etc.

❖ The most common form of horizontal communication is the


committee meeting, held to discuss difficult issues and solve
them.

⮚ Diagonal/Cross-channel communication -
❖ This is the exchange of information among employees in
different worker levels, who are neither subordinate nor
superior directly, to one another.

❖ It can flow in all direction, involve many departments within one


organization.

❖ Some examples may be - a request to all employees for


updating information regarding their claim on tax exemption, or
when the H.R. department asks employees to complete a
job-satisfaction questionnaire, etc.

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