Sandra Aziz, PharmD Marquita Hunter

Compliance Training & Process Manager Executive Business Partner

Los Angeles, CA San Francisco, CA

Where were you prior to Alto? Koshland Custom Compounding

Where were you prior to Alto? Essence Global (Advertising Agency)
Pharmacy
What is your superpower? Being in the know - people, dates...
What is your pharmacy superpower? Solving complex problems
Why did you join Alto? It’s mission and purpose. What Alto does has
that involve cross functional teams
really changed the game and as a patient has made my life easier when it
Why did you join Alto? It was an opportunity I couldn’t let down!
comes to filling prescriptions. The opportunity to work here was a full
I was offered the opportunity to manage a new location: Los
circle in so many ways.
Angeles, hire staff.
Fave app? Instagram
Fave app? RedFin. My RedFin filter is set to $10M+ and any
Describe your day to day at Alto: Everyday is different. A typical day
chance I can get to an open house, I absolutely will.
includes calendar management, event planning and operational tasks. My
Describe your day to day at Alto: Most recently, my time has been
main focus is doing all I can to increase my executives productivity, keep
spent traveling with the expansion team to open and operationalize
them organized, informed and prepared for anything that comes their
our new pharmacies. When we are not traveling, my time is spent
way.
on updating, writing policies and procedures and building tools to
PICs to manage their pharmacies compliantly. Most recently, we
built out a program to get clerks licensed and certified as pharmacy
technicians and if I’m not actively teaching, then I’m grading their
homework or following up on their quizzes.
Pharmacy at Alto
Breaking down barriers
 | BUSINESS OVERVIEW

The typical pharmacy experience The experience

Behind the scenes

1 You visit your
doctor and they 1
send a Rx to a 2 You drive You visit your doctor, and Alto Centralized Care
home 3 You call the they recommend Alto Operations receives the
local pharmacy. pharmacy to
and Pharmacy. prescription
check if the Rx is
wait...
ready.
2 Within minutes, you receive
a text notifying you that Alto
If you can’t afford it, is processing your Rx. You
you contact your establish a text/app based Alto optimizes your insurance
doctor 4 Sometime dialogue. co-pay, TIA, PA, coupon, etc. for
later, you best price outcome.
drive to the In less than an hour, you are
3
You wait in pharmacy. notified of the price &
6 You’re finally 5
quoted a line for up availability, and you can
price. to 45 schedule your delivery.
If you can minutes!
7
afford it,
4 You head home, track your Your order is routed to the
you buy the
delivery on the app, and your nearest fulfillment center
Rx.
Rx arrives soon after. where it is filled. A courier
You drive delivers the orders to all the
8 patients in your area on their
back home.
route.
5 Alto has you opt-in for
auto-refill, and next month
9 Next month, your medication
you do it all automatically arrives at your
again. door.

5

Leveraging
Technology
 TECHNOLOGY OVERVIEW

Wunderbar
Modern pharmacy platform
for Care, Fulfillment and
Delivery operations

A revolution driven
by technology
Alto app
Mobile-first applications for
patient self-service

AltoMD
Provider focused portal for
transactions, communication
and reporting
 Breaking down barriers
Our mission is to fulfill medicine’s true purpose — to improve quality of life — for everyone
who needs it.

As a tech company, we recognize that innovation can only take place as we include varying
backgrounds and experiences to come together around common goals.

As a pharmacy, we are committed to better representing the populations we are serving by

building a more diverse and inclusive workforce.

As a fast-growing company, we are partnering with Howard University, an institution that

embodies and bolsters diversity, to focus on recruiting and providing opportunities for
underrepresented professionals within the pharmacy practice.
 the

difference
 Standard Retail Pharmacy is
Rigid and Profit-Driven
Accreditation Federal
State Boards of
Boards Regulatory
Pharmacy
(e.g. URAC) Boards

Pharmacist In
Charge

Pharmacy
Pharmacists Pharmacy Clerks Pharmacy Interns
Technicians

Patient
 At Alto, Everything We Do
Centers on the Patient
Sales Fertility
People Engineering Operations
Product Security
Resources Fulfillment Design

Dispatch The Patient Analytics

Account
Endocrinology
Management
Procurement Operations Pulmonology
Operations
Cardiology Product
Operations Management
Operational Care
Clinical Excellence Operations Expansion
Pharmacy Operations
Quality
Production
Assurance Marketing Financial
Pharmacy
Planning
Specialty Pharmacy
Operations Compliance
Opportunities at
Alto
 Working with 100+ Pharmacists Provide
Wide-Ranging Expertise

Patient Care Production Operational Provider

(Clinical) (Fulfillment) Excellence Success
Pharmacists Pharmacists

Procurement Quality Pharmacy Specialty

& Inventory Assurance Compliance Care
Management Operations

13
|
The typical retail internship experience The internship experience

1 Metrics 1 Analytics reviews and 6

management Conducting quality
redefining metrics assurance reviews
alongside Quality
Assurance Analysts
2 Rx processing
2 Developing policies and 7
procedures alongside with Partnering with engineers
clinical, fertility, compliance to build a compliant
pharmacists on Rx pharmacy platform
processing
3 Filling
8
3 Implementing and rolling
Building an inventory out cost-saving and
management and tracking efficiency programs across
system pharmacies and states
4 Inventory
Management 4 9
Developing policies and Networking with executive
procedures alongside with level professionals
clinical, fertility, compliance
pharmacists
5 Consultations
5 10 Networking with MTM,
Joining our MTM and fertility, specialty, clinical and
Specialty Pharmacist team compliance pharmacists
Top 200 drugs and and partnering on
6 workflows and initiatives
OTC
Interns gain experience across various areas in pharmacy
Clinical Pharmacy, Quality Assurance Pharmacy Production, Business

● Works in a call center/office setting ● Works in a fulfillment setting and focuses on

● Provides patient consultations filling and dispensing
● Collaborates with clinics to receive, clarify and ● Collaborates with a team of technicians,
verify prescriptions dispatchers, and couriers
● Makes therapeutic decisions to prioritize ● Partners with analytics and inventory teams to
quality and safety of treatment maintain optimal inventory
● Monitors and intervenes on appropriate drug ● Remains abreast of legal dispensing
therapies requirements
● Partners with care specialists to deliver ● Collaborates with engineering and product
customized care for certain patient populations teams to design increased automation
● Assists in driving compliance to quality ● Works on continuous improvement and Kaizen
assurance metrics exercises
● Creates protocols and processes according to ● Creates protocols and processes to drive
new treatment protocols and regulations efficiency in dispensing and support business
initiatives
Our Pharmacies
A Day in the Life of Alto’s
Interns
Last year’s projects
Clinical
expertise in
infertility
Teaching treatments
and and
presenting compounding
 Clinical Policy and
guideline procedure
reviews and building
recommendat
ions
Our commitment to you

To partner with you in understanding your

career goals

To provide opportunities for career

exploration, development of skills,
networking

To experience unique ways to impact the

pharmacy industry and patient care
 Production Pharmacy Locations

Dallas Los Angeles, Irvine & San Diego Seattle Austin

New York City & Long Island Las Vegas Denver Houston

21
 Virtual Info Session
Learn about Alto Pharmacy and this unique program
With 13 locations to choose from, students can work at the
pharmacy location of their choice.

Community Pharmacy Start-Up Key Dates

Internship Program 2023 April 7th, 2023: Applications are open here
( or copy this URL and paste in to a browser:
https://docs.google.com/forms/d/e/1FAIpQLSdAFXF9FIr51LVnty
Experience firsthand how a healthcare technology startup operates
u4-4iirDPqiG3KFrGodnEPzXyOIGWlHA/viewform)
April 16th, 2023: Applications due +
Resume and 500 word essay detailing your leadership
PROGRAM OVERVIEW PROGRAM DESCRIPTION
experience and interest in influencing the future of pharmacy
through technology.
● 10 week paid, full-time, immersive program The program provides an opportunity to May 10th - 12th 2023: Virtual interviews
● Experience firsthand how a healthcare enthusiastic HUCOP students who are
technology startup operates May 17th, 2023: Decision email
interested in redefining community pharmacy
● Two internship spots are open for the Summer practice. Students will gain a breadth of June 5th - August 11th 2023: Internship term
2023 term experience across clinical pharmacy care,
operations, and business development. They About Alto Pharmacy
will have the opportunity to actively influence Alto is a telehealth pharmacy focused on helping people live
ELIGIBILITY Alto’s software development and implement healthier by making the prescription experience easier, more
ideas that further preventative healthcare and supportive, and more affordable. We’re transforming a $500
Students must have completed P1 or P2 pharmacist involvement in community health. billion industry by reinventing what a pharmacy can do, for both
course work, be in good academic standing, Students will be exposed to a unique learning patients and providers—from hand-delivering medications for
be authorized to work in the US and have environment consisting of highly skilled and free to offering on-call help by text or chat. Over one million
earned a minimum cumulative GPA of 3.0 on entrepreneurial pharmacists, engineers, and deliveries, over a thousand five-star Yelp reviews, and an NPS
a 4.0 scale. operations experts. score of +86 later, we’re proud to say we’ve built a pharmacy
that people truly love. Learn more at alto.com.
 Community Pharmacy Start-Up Internship Program 2023
Experience firsthand how a healthcare technology startup operates

FAQs
PROGRAM OVERVIEW ELIGIBILITY Key Dates

● 10 week paid, full-time, Students must have completed P1 or P2

immersive program April 7th, 2023: Applications due;
course work, be in good academic Resume and 500 word essay detailing your
● Two internship spots are open standing, be authorized to work in the leadership experience and interest in
for the Summer 2023 term US and have earned a minimum influencing the future of pharmacy through
● Start date: June 5th, 2023 cumulative GPA of 3.0 on a 4.0 scale. technology.
Students must apply for internship
● End date: August 11th 2023 license in the state selected.
April 16th, 2023: Virtual interviews
● Hours: business hours (variable)

● Location: student preference

● Housing is not provided May 17th, 2023: Decision email

Questions
Summer Interns, 2021