HAGAR TAREK RASLAN

 Egypt  01023251660  19-04-1993

 Cairo  [email protected]

PROFILE
Organized Account Manager knowledgeable about internal systems and ready to help with diverse client needs.Analytical in
approaching problems and self-motivated in nding optimal solutions. O ers great con ict management and multitasking abilities.

SKILLS
 Task prioritization

 Multitasking

 Excellent conceptual and analytical skills

 Time management pro ciency

 Self directed

WORK EXPERIENCE
10-2021  03-2023 Master
Account Manager
Identi ed and quali ed new sales leads, conducting market research to reach new sectors.
Trained and mentored new account representatives to deliver outstanding service.
Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
Analysed client feedback to highlight areas in need of improvement.
Addressed account inquiries and provided updated data from CRM software.
Generated KPI reports to illustrate overall performance.
Maintained quality assurance standards for all products and services.
Increased current product and service sales through knowledgeable customer advice.
Maximised client success, educating on nancial and operational strategies to support account
growth.
08-2021  10-2021 Fetchr
Account Executive
Handled and resolved complex client requests.
Initiated and followed up with clients to resolve outstanding problems.
Drove results by facilitating correspondence between account managers and clients.
Supporting KAM for the day-to-day inquiries from the Clients' side.
Developing a trusted advisor relationship with the assigned accounts.
Providing detailed reports for clients if needed.
Maintaining regular contact with existing clients to determine their daily and weekly shipping needs.
Ensuring that all client orders are shipped on time & following up on client referrals.
Improved sales process by delivering feedback to management.
Satis ed clients with targeted services and customized solutions for unique business needs.
Maintained strong revenue from high-value accounts through regular contact and servicing.
Engaged clients with articulate conversational skills and strategic approach to leverage company
knowledge and build connections and trust.
Sustained revenue by bringing in new customers and continuously connecting with established
accounts.
Processed credit card payments and accurately handled cash.
Accomplished multiple tasks in a fast-paced environment.

CV-GULF.COM
10-2018  08-2021 Fetchr
Call Center Team Leader
Reviewing and maintaining agents & queue performance.
coaching and mentoring defaulters.
setting a development plan for the team.
supporting the sta regarding escalations.
Monitoring the team KPI's and set plans to enhance the team performance.
communicating with the required departments to nalize and answering the employees concerns.
Deliver the company's new information and processes to the employees.
Keeping a positive relations among the team members.
Holding weekly meetings with account managers to review operational results and to discuss the
improvement steps.
Creating a harmonic environment among the team members.
Performing weekly oor audits to ensure consistency in delivering the service to the end user across
all advisors of the project.
02-2018  10-2018 Fetchr
Customer Service Representative
Handling daily outbound calls and escalations.
Avoided revenue losses with diligent attention to customers' needs and complaints.
Compiled customer feedback to recommend improvements to management.
Anticipated needs and resolved problems to keep customers happy.
03-2017  09-2017 Raya Contact Center
Call Center Advisor
Delivered accurate organizational information about products, services, and procedures.
Helped improve processes and products by relaying customer feedback.
Referred unresolved customer grievances to designated departments for further investigation.
Met inbound customer needs while maintaining strict performance targets.

EDUCATION
09-2011  06-2016 Ain shams university
Bachelor Degree in science

CV-GULF.COM