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Product Support Guide

Product Support Guide

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0% found this document useful (0 votes)
8 views

Product Support Guide

Product Support Guide

Uploaded by

kevinalegendar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 15

B129/B130/B168 Product Support Guide

Introduction

Launch Date: 06/2004


S/N Configuration: K20/K21/K22
Product Code: B129/B130/B168

Product Code Gestetner Lanier Ricoh Savin


B129 DSm415 LD015 Aficio 1515 3515
B130 DSm415pf LD015spf Aficio 1515MF 3515MF
B168 DSm415f LD015f Aficio 1515F 3515F

Training Information:
Technicians with certification on the B044/B045/B046 will be automatically certified on the
B129/B130/B168 Series upon receipt and review of the B129/B130/B168 Service Documentation Update
Package.

Training Prerequisites:
Technicians who are not eligible for automatic certification can be trained on the B129/B130/B168 and
the B044/B045/B046 by ordering the complete B129/B130/B168 Series Self-Pace CBT Training. This
Self-Pace Training package will include the B129/B130/B168 Service Manual in hardcopy format, and the
B044/B045/B046 Service Manual on CD-ROM.

Documentation:
Description EDP Code
B129/B130/B168 Service Documentation Update Package 001958MIU

B129/B130/B168 Series Self-Pace CBT Training Package 001211MIU

Service Manual B129/B130/B168 001960MIU

Parts Catalog B129/B130/B168 001959MIU


If you have any questions regarding this or any other training, please contact the Service Education and Development
Division at (973) 882-5797.

Product Concept:
The B129/B130/B168 is the next generation in the 15cpm
Series replacing the 13 cpm models. The series offers new Document Management
Solutions not available on the current B044 series machines.

New Features / Options


• Embedded Scan to Email
• Internet Fax
• LAN Fax
• New Web Address Book features
• Web Image Monitor

Copy Speed:
B129/B130/B168 – 15cpm

V1.0 5/27/2004 Page 1 of 1


B129/B130/B168 Product Support Guide
Machine Configuration
1
B129 B168 2

Note: Printer/Scanner Option CAN NOT be added to B168 model.

B130
4

V1.0 5/27/2004 Page 2 of 2


B129/B130/B168 Product Support Guide
Machine Configuration (Continued)

Product
Item Item
Code
Copier Mainframe (Basic Model) B129 1
Mainframe (Fax Model) B168 2
Mainframe (MFP Model) B130 3
PS480 (500 Sheet Tray) B421 4
Printer/Scanner Type 1515* B683 A
Fax Handset Type 1018 B433
Printer/ Scanner/MFP PostScript 3 B681 B
IEEE 1394** B581 F
IEEE 1284** B679 G
IEEE 802.11B** B682 H
Blue Tooth** G377 I

* Only Available for the B129 Model. Printer/Scanner Option comes with Printer/Scanner SD Card (C),
the USB 2.0 Interface Board (E) and 128Mb (D) included in the kit.. There is no fax option available for
this product .
** Only One Option can be installed at a time.

V1.0 5/27/2004 Page 3 of 3


B129/B130/B168 Product Support Guide
Non Recommended Paper

• Thermal fax paper


• Art paper
• Aluminum foil
• Carbon paper
• Conductive paper
• Perforated paper
• Bent, folded or creased paper
• Torn paper
• Slippery paper
• Perforated paper
• Rough paper
• Thin paper with little stiffness
• Paper with a dusty surface

Fax Option Features

New Features

• Paperless / Serverless Fax


• Forward Fax to Email
• Internet Fax to Email T.37 Compliance
• New LAN-Fax Features
Cover Sheet Editor Function
Address Book Import/Export form other standard LAN-Fax drivers
Note: A second line option is not an available option.

Resolution 200 x 100 dpi (Standard)


200 x 200 dpi (Detail)
Quick Dial 16
Speed Dial 100

Printer Option Features

New Features / Options

• USB 2.0 Interface (standard with printer/scanner option and MFP models.)
• IEEE 802.11B
• IEEE1394
• Blue Tooth Interface
• Web Image Monitor

Memory Capacity Standard –192Mb shared with Copier, Scanner and Fax Features
Fonts PCL; 35 intelli fonts, 10 true type fonts, 1 bitmap
Optional PS3; 136 Adobe fonts (24 Type 2 fonts, 112 Type 14 fonts)
Supported Printer Standard: RPCS, PCL6, PCL5e
Language Optional: True Adobe PostScript 3
NIB Standard – Ethernet (10/ 100baseT)
USB 2.0 Standard
IEEE 1394 Interface Option: 2 ports (6 pins) [SCSI print and IP over 1394
Network Protocol TCP/ IP, IPX/ SPX, NetBEUI, AppleTalk (Auto Switching)

V1.0 5/27/2004 Page 4 of 4


B129/B130/B168 Product Support Guide
Scanner Option Features

New Features / Options


• Embedded Scan to Email

Optical 600 dpi binary


Scan Area Main Scan: 216mm
Sub Scan 356 mm ADF mode 297mm (using exposure glass)
Protocol TCP/IP
Max Number of Original 100 sheets (A4 (LT) / 200 dpi/ MH/ 6% chart)
Stored

Utility Software

Software Description
Agfa Font Manager 2000 • A font management utility with screen fonts for the
(Win9x, ME, NT 4.0,2K, XP) printer.
Smart Device Monitor for Admin • A printer management utility for network administrators.
(Win9x, ME, NT 4.0,2K, XP) • Setup utilities are also available.
Smart Device Monitor for Client • A printer management utility for client users.
(Win9x, ME, NT 4.0,2K, XP) • A utility for peer-to-peer printing over a NetBEUI or a
TCP/IP network.
• A peer-to-peer print utility over a TCP/IP network. This
provides parallel printing and recovery printing features.
Printer Utility for Mac • This software provides several convenient functions for
printing from Macintosh clients.
IEEE1394 Utility (Win2000) • This utility solves problems with Windows 2000.
Desk Top Binder V2 Lite • Desk Top Binder V2 Lite itself can be used as personal
(Win9x, ME, NT 4.0,2K, XP) document management software and can manage both
image data converted from paper documents and
application files saved in each client’s PC.
LAN-Fax M5 • PC LAN FAX Driver
Address Book • Utility for PC LAN FAX

Total Counter Access

• User Tools / Counter Print Start


• User Tools / Counter System Settings Key Operator Tools Display / Print Counter Print
• User Tools Printer Features List/Test Print Config. Page
• Maximum 7 digits
• Mechanical counter 7 digits – Location: open front cover – Left Hand Corner

V1.0 5/27/2004 Page 5 of 5


B129/B130/B168 Product Support Guide
Installation Requirements
• Temperature Range: 10° C to 32° C (50° F to 89.6° F)
• Humidity Range: 15% to 80% RH
• Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight)
• Ventilation: Room air should turn over at least 3 times/hr/person or more
• Ambient Dust Less than 0.1 mg/m³
• Avoid areas exposed to sudden temperature changes:
o Areas directly exposed to cool air from an air conditioner.
o Areas directly exposed to heat from a heater.
• Do not place machine where it will be exposed to corrosive gas or vapor.
• Place the machine on a strong and level base. Inclination on any side should be no more than
5mm (0.2”)
• Do not place the machine where it may be subject to strong vibrations.
• Machine level Front to back: within 5mm (0.2”) of level
Right to left: within 5mm (0.2”) of level

Power Requirements
• Input voltage level: 120 V, 60Hz: 8 A
• Permissible voltage fluctuation: ±10%
• Do not place anything on power cord.
• The required wall outlet is a NEMA 5-15R (receptacle)

Installation Times

Unit Installation Time Unit Installation Time


(Minutes) (Minutes)
Printer Scanner
Mainframe 15 5
Option*
Paper Tray Unit 10 IEEE1394 5

IEEE 802.11b 5 IEEE 1284 5

Blue Tooth 5 PostScript 5


*Includes USB 2.0 and 128Mb Memory and CD.

V1.0 5/27/2004 Page 6 of 6


B129/B130/B168 Product Support Guide
Machine Space Requirements

V1.0 5/27/2004 Page 7 of 7


B129/B130/B168 Product Support Guide
PM Table

Mainframe: B129/ B130/ B168


PM Kit PMB12990K
Unique/Common
U: Unique for this model
C: Common with listed model
Q’ty/ PM Unique or
Part Number Description
Unit Interval Common
Paper Feed
AF031061 Paper Feed Roller 1 90K C (B044)
B0442710 Fiction Pad 1 90K C (B044)
Transfer Roller Unit
B0443802* Transfer Roller 1 90K C (B044)
Fusing Unit
AE011086* Hot Roller 1 90K U
AE020107* Pressure Roller 1 90K C (B044)
AE044059* Stripper Pawls 3 90K U
AE031034* Bushing – Fusing 2 90K C (B044)
Others
B0443857* Separtion Plate 1 90K C (B044)
ADF: B696
AF032030 Reverse Roller 1 90K C (B444) DF74
AF030363 Pick Up Roller 1 90K C (B444) DF74
AF031062 Feed Roller 1 90K C (B444) DF74
* Parts in PM Kit PMB12990K

Paper Tray Unit: B421 (PS480) (One Tray)

Q’ty PM Unique or
Part Number Description
/Unit Interval Common
AF031063 Paper Feed Roller 1 120K C (B044)
B4212606 Friction Pad 1 120K C (B044)

V1.0 5/27/2004 Page 8 of 8


B129/B130/B168 Product Support Guide
Contact Information

Name Contact
Technical Services Call Center (Hotline) Ricoh: 1-800-537-4264
Savin/Gestetner: 1-800-291-6044
Lanier: 800-333-3147
Application Help Desk (Software Issues) Ricoh Phone Card: 2 Call - 000781MIU, 5 Call - 000900MIU
Savin Phone Card: 2 Call - 12992, 5 Call - 12993
Gestetner Phone Card: 2 Call - 12994, 5 Call - 12995
National Reclamation Center (800) 557-4264 / http://www.nrc-usa.com
Technology Solutions Center Web Site http://tsc.ricohcorp.com
Ricoh Web Site http://www.ricoh-usa.com
Savin iLINC Web Site http://w3.savin.com
Gestetner ILINE Web Site http://W3.gestetnerusa.com
Lanier Web Site http://www.lanier.com
Headquarter Web Sites Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Gestetner Corporation: http://www.gestetnerusa.com/
Fax On Demand (973) 808-3590
Material Safety Data Sheets 1-800-336-MSDS (6737)
Eastern Training Center (973) 808-7646
Western Training Center (714) 566-3692
Lanier Education Center (678) 824-3000

Special Tools
Unique or Common
U: Unique for this model
C: Common with listed model

Item Part Number Description Q’ty Unique or Common


1 A1849501 Optics Adjustment Tool (2pcs/set) 1 C (B044)
2 A2929500 Test Chart – S5S (10 pcs/set) 1 C (General)
3 VSSM9000 Digital Multimeter – FLUKE 87 1 C (General)
4 B6455010 SD-Card: Assembly 1 C (B070)
5 B6456700 SD-Card: Adapter: BN-SDAA2 1 C (B070)
6 B6456800 SD-Card: USB: Writer BN-SDCE2 1 C (B070)
7 N8036701 Flash Memory Card – 4MB 1 C (General)
8 A2309357 Memory Card Explorer Kit 1 C (General)
9 A2579300 Grease Barrierta – S552R 1 C (General)
10 52039501 Silicon Grease G-501 1 C (General)
11 G0219350 Loop Back Connector 1 C (General)

V1.0 5/27/2004 Page 9 of 9


B129/B130/B168 Product Support Guide
Product Order Numbers

Mainframe
Product Code EDP Code Lanier ID Item Model Name
RICOH Aficio 1515
Savin 3515
B129 411800 479-1510 15 CPM Base Mainframe
Gestetner DSm415
Lanier LD015
RICOH Aficio 1515MF
Savin 3515MF
B130 411822 479-1512 15 CPM MFP Mainframe
Gestetner DSm415pf
Lanier LD015spf
RICOH Aficio 1515F
Savin 3515F
B168 411813 479-1511 15 CPM Fax Mainframe
Gestetner DSm415f
Lanier LD015f

Product Order Numbers Options


Product
EDP Code Lanier ID Item Model Name
Code
B683 411831 481-0828 Printer/Scanner Unit* Printer/Scanner Unit Type 1515
B421 410905 479-1306 Paper Tray Unit (500) Sheet PS480
B433 410781 481-0393 Handset Handset Type 1018
IEEE 1284 Interface Board
B679 411699 481-0786 IEEE 1284
Type A
B681 411702 481-0788 PostScript 3 PostScript 3 Type 2018
IEEE 802.11b Interface Unit
B682 411700 481-0787 IEEE 802.11b
Type D
B581 411264 481-0683 IEEE 1394 IEEE 1394 Type B
Blue tooth Interface Unit Type
G377 411603 481-0789 Blue tooth
2238
411136 481-0542 FAC19 Cabinet Cabinet Stand
* Only available for the B129 model.

V1.0 5/27/2004 Page 10 of 10


B129/B130/B168 Product Support Guide
Supply Order Numbers / Yields
EDP Code/
Item Product Code/ Name Target Yield
Lanier ID
Gestetner
DSm415/DSm415f/DSm415pf
Toner 89906 Black Toner Type 7K
PCU 411844 Black PCU Type 1515 45K
Lanier
LD015/LD015f/LD015spf
Toner 480-0237 Black Toner Type 7K
PCU 480-0238 Black PCU Type 1515 45K
Ricoh
Aficio 1515/1515F/1515MF
Toner 888260 Black Toner Type 1170D 7K
PCU 411844 Black PCU Type 1515 45K
Savin
3515/3515F/3515MF
Toner 9906 Black Toner Type 7K
PCU 411844 Black PCU Type 1515 45K

Target Reliability

B129/B130/B168
ACV 2K/month
Max Copy Volume 5K/month
PM Interval 45K
Duty Cycle 15K/month
*For more information regarding Target Reliability, refer to the Cost Fact Sheet

V1.0 5/27/2004 Page 11 of 11


B129/B130/B168 Product Support Guide
Initial Recommended Service Parts
* Refer to PM Table for additional initial recommended part numbers.

Part Number Description Quantity Remarks


AX44 0202 Heater Lamp 1 Replace as needed
AW11 0037 Fusing Thermostat – 160c 1 Replace as needed
AW10 0038 Fusing Thermostat – 170c 1 Replace as needed
AW10 0088 Thermistor 1 Replace as needed
AX44 0202 Fusing Lamp 800W 1 Replace as needed
B129 5101 B129 BICU PCB 1 Replace as needed
B130 5101 B130/B168 BICU PCB 1 Replace as needed
AZ32 0131 Power Pack 1 Replace as needed
AZ23 0134 Power Supply Unit 1 Replace as needed
PMB12990K PM Kit 1 90K

Service Information

Firmware Structure
PCMCIA cards will be used to upgrade the B129 BICU Basic machine without the Printer/Scanner Kit.
(Common with B044)
B130/B168 and B130 with Printer/Scanner Kit will use a SD Card for all other firmwares. (Common with
B070)

Firmware Card Firmware


BICU – Basic Machine BICU Firmware (PCMCIA)
BICU Firmware
BICU – MFP Version
(SD Card)
Feature Expander Board Option
System/Copy
(SD Card)
FCU Firmware
Fax Application Firmware (MBU- GW1a-
Fax
efax))
(SD Card)
Printer Firmware
Scanner Firmware
MFP
PCL Fonts
(SD Card)
DocBox Firmware
Net File
(SD Card)
Network Support Firmware
NIB
(SD Card)
PostScript 3 Firmware
PS3
(SD Card)
PostScript Font Firmware
PS Font
(SD Card)
Web Support Firmware
Web Support
(SD Card)

V1.0 5/27/2004 Page 12 of 12


B129/B130/B168 Product Support Guide
Service Programs to Note
SP Mode Description Note
Determine original size is HLT when APS
SP 4-303 APS Same Size Detection
sensors do not detect a paper size
Savin/Gestetner/Lanier Branding requires
SP 5-907 Plug and Play
selection at install
SP 5-812-1 Service Telephone Number Used to enter service telephone #
SP 5-812-2 SMC Report Transfer Fax Number Used to enter fax # for service
SP 5-839* IEEE 1394 Used to set IEEE 1394 settings
SP 5-840* IEEE 802.11b Used to set IEEE 802-11b settings
Net files are jobs to be printed from the
SP 5-842* Net File Analysis Mode Setting document server using a PC and the DeskTop
Binder software
SP 5-844* USB Used to set USB settings
SP 5-845* Delivery Server Setting Provides items for Delivery Server setting
SP 5-846* UCS Settings Provides items for Delivery Server setting
Used for access and deliveries from Scan
SP 5-848* Web Service (Access Control)
Router
SP 5-849* Installation Date Displays Date of Installation
Used to change settings for
SP 5-860 * SMTP/POP3/IMAP4
SMTP/POP3/IMAP4
SP 5-801-1 NVRAM clear data Ram clears (MFP Machines)
SP 5-801-2 NVRAM clear data Ram clears (Base Machines)
Clear all engine data from the NVRAM (MFP
SP 5-998* NVRAM clear engine
Machines)

* New SP number for function.

Branding
Branding is required as the machines are shipped as a generic version.
Ricoh version machines: You must adhere the model label (provided) to the front cover.
Savin/Gestetner/Lanier: You must adhere the model label (provided) to the front cover and set the Plug
and Play name with SP 5-907.

V1.0 5/27/2004 Page 13 of 13


SERVICE COST FACT SHEET
B129/B130/B168 Aficio 1515 / 3515 / DSm415 Model Family
A. SERVICE / CALL ASSUMPTIONS
1. COPIES PER MONTH (ACV) 2,000 COPIES
2. MEAN COPIES BETWEEN FAILURE (MCBF) 14,025 COPIES
3. CALL DURATION (INCLUDING TRAVEL) @ 0.76 HOURS
4. LABOR RATE @ $43.00 / HOUR
5. ANNUAL PM PART REPLACEMENT @ 24,000 COPIES $17.06 / YEAR
6. OTHER PARTS REPLACEMENT $3.41 / YEAR
7. PM PERFORMED DURING THE NEAREST UNSCHEDULED MAINTENANCE CALL.
8. EXCLUDES DRUM, DEVELOPER, AND TONER.
24,000 COPIES / YEAR COST PER COPY
LABOR PARTS TOTAL*
1.70 VISITS / YEAR $0.002315 $0.000853 $0.003168

B. CONSUMABLES ASSUMPTIONS (EXCLUDES PAPER)


A. PHOTOCONDUCTOR UNIT: 45,000 Copies / PCU 1 PCUs / Carton @ $110.00 Each
B. TONER: 7,000 Copies / Cartridge 6 Cartridges / Carton @ $87.00 /Carton

ITEM USE/YEAR COST/YEAR COST/COPY

PCU: 0.53 PCU's @ 45,000 Copies / Unit $58.67 / Year 0.002444 /Copy
TONER: 3.43 Cartridges @ 7,000 Copies / Cartridge $49.74 / Year 0.002071 /Copy

TOTAL SUPPLIES COST PER COPY: 0.004515 /Copy*


TOTAL COST PER COPY (Parts + Supplies + Labor): 0.007683 /Copy*

NOTES: 1. Consumables based on RICOH Baseline / Savin IMPACT pricing level "A" effective April 23, 2004.
2. Yields calculated using a 6% image density on an 8.5" x 11" original.
3. Parts pricing reflects discount features of the Baseline / IMPACT program for parts and drums including applicable
Warranty and minimum Volume discounts.
4. The document feeder PM part yields are based on a 2:1 copy to original ratio.
5. The service costs for parts and labor are based on hardware failures only and as such, are not reflective of any costs incurred
by your dealership for Call Backs, Hold for Parts or any other miscellaneous call types that you may encounter.
6. This Cost Fact Sheet is based on an average of all possible accessory combinations and NOT a specific configuration.

* These figures represent an AVERAGE and were recently obtained by a Ricoh survey to be used for planning purposes only. Your actual numbers may
vary due to environment, customer requirements, geographical territory, product population, and maturity.

RICOH DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. RICOH SHALL NOT BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM THE USE OR PERFORMANCE OF THE
EQUIPMENT.

ISSUED: June 2004


B129/B130/B168 Product Support Guide
Revisions
1.0 Original

V1.0 5/27/2004 Page 14 of 14

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