Scribd
Upload
14 views

TQM-Implementation-and-Systems

Uploaded by

Kathleen Faith Tercero Baliwag
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
14 views

TQM-Implementation-and-Systems

Uploaded by

Kathleen Faith Tercero Baliwag
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 9

TQM Implementation and

Systems
This presentation explores the evolution of Total Quality Management (TQM)
systems and outlines a generic strategy model for implementation.

by Faith Catherine Manaog


Understanding TQM's
Evolution
1 From Term to 2 Shift to Quality
Framework Management Systems
The term "TQM" has declined Focus has shifted to
in use as international quality implementing comprehensive
management standards have quality management systems
emerged. (QMS).

3 Importance of Customization
Each organization must tailor its QMS to its specific needs and context.
Generic Strategy Model for TQM Implementation

1 Top Management Commitment


Top management identifies TQM as a key organizational strategy.

2 Assessment and Analysis


The organization assesses its current culture, customer satisfaction, and quality systems.

3 Core Values and Principles


Top management establishes core values and principles and communicates them throughout the organization.

4 TQM Master Plan Development


A comprehensive TQM master plan is developed, based on the previous steps.

5 Customer Demand Alignment


The organization identifies and prioritizes customer demands and aligns products and services to meet those demands.

6 Process Mapping
Management maps the critical processes through which the organization meets customer needs.

7 Team Formation
Management oversees the formation of teams to drive process improvement efforts.

8 Steering Committee Management


A steering committee manages the momentum of the TQM effort.

9 Managerial Contributions
Managers contribute to the TQM effort through hoshin planning, training, coaching, and other methods.

10 Daily Process Management


Examples of TQM
Implementation Strategies
TQM Element Approach Guru Approach
Focuses on improving key Utilizes the teachings of leading
business processes or quality thinkers as a guide for
organizational units using TQM identifying and addressing
tools. organizational deficiencies.

Organization Model Approach


Teams visit successful TQM organizations to study their processes and
integrate those insights into their own models.
TQM Implementation
Strategies (Continued)
Japanese Total Quality Award Criteria Approach
Approach
Organizations use the criteria of
Organizations examine the quality awards (e.g., the Deming
detailed implementation Prize, the European Quality
techniques of Deming Prize- Award, or the Malcolm Baldrige
winning companies to develop a National Quality Award) to
long-range master plan. identify areas for improvement.
Modern Approaches to Quality Management
Malcolm Baldrige ISO 9001 Six Sigma Lean Manufacturing
National Quality Award
(MBNQA) A globally recognized A data-driven methodology A philosophy focused on
standard for quality for eliminating defects and maximizing value for the
A prestigious award management systems, reducing variability in customer while minimizing
recognizing organizations for focusing on customer processes. waste.
their excellence in quality satisfaction and continuous
management. improvement.
Key Takeaways
1 TQM Evolves 2 Customization is Key
TQM principles have been Each organization needs to
integrated into modern quality tailor its quality management
management approaches. system to its specific needs.

3 Continuous Improvement
Quality management is an ongoing process that requires constant
assessment and adaptation.
Next Steps
Explore and implement a QMS that aligns with your organization's goals and
needs, leveraging proven frameworks and best practices.
" Ideas are easy
Implementation is hard"
Guy Kawasaki

You might also like