F/TEC/01/02 REV DATE; 01 APRIL 17 PLEASE ATTCHED PARTY’S VISITING

MEHTA CAD-CAM SYSTEMS PVT. LTD. CARD HERE

4 & 5, 2nd Floor, Sumel Complex, Opp. GNFC Info Tower,Nr. Tej Motors, Sarkhej Gandhinagar Road, Ahmedabad-380 059.
Ph: 079-26840551 /52 / 53 Fax: 079-26840554 E-mail: [email protected]

TT NO- (FILLUP THE FORM IN CAPITAL LETTER)

INSTALLATION RECORD
Other
Cutting Plotter Solvent Printer UV Printer Gloria
Machine
Laser
CNC Stone CNC Router Laser
Marking
Laser welding

Invoice Name : _______________________________________________________

Name of Company : _______________________________________________________

Contact Person (Owner) : _______________________________________________________

Address : _______________________________________________________

_______________________________________________________

_______________________________________________________

City : ______________________________ Pin Code: _______________

State : ____________________________ Mobile: ___________________

Phone : _______________________________________________________

E-mail : _______________________________________________________

Model No. : _______________________________________________________

M/c. Serial No. : _______________________________________________________

Invoice No. : ________________________Invoice Date: ___________________

Installation Date : ________________________ Owner Birth Date:_______________

Training Period From Dt. : ________________________ To Date:_______________________

Certification

This is to certify that your service engineer has attended / installed the above mentioned
machine/software and the same is working in perfect and satisfactory condition.

Name of Engineer : Customer Name (Owner):

Signature of Engineer : Designation :

Technical HOD : Signature & Stamp :

Branch Head :
CUTTING PLOTTER LASER ENGRAVER MACHINE
Parts Name Serial No. Parts Name Serial No.
Main Board Control Card
Control Card
Power Board SMPS
X Motor X Motor

Y Motor Y Motor
Stepper Motor
Carriage Assbly.

Control Panel X Drive

UPS Details Y Drive
Earthing(Y/N) Z Drive
Laser Tube
Laser Tube Power
Board
Control Panel
UPS Details &
Earthing
LASER METAL CUTTING CNC MACHINE
Parts Name Serial No. Parts Name Serial No.
PCI card Power Supply
(SMPS)
Control Card Spindle
X Drive Hand Controller/
NC Studio Card
Y1 Drive X Drive
Y2 Drive Y1 Drive
Z Drive Y2 Drive
Cutting Head Z Drive
Fiber Control Card
Source(Watt)
Fiber Source Inverter
Sr.No
UPS/Stabilizer Earthling
Earthing
LASER MARKING MACHINE RASTERJET MACHINE
Galvo S/N. Main Board
Raster jet Board
Galvo P.S.

Fiber Source P.S Head ID

Fiber source Power Supply

Lens UPS Details
Control card Earthing
Control card P.S. Soft.Key No.

UPS Details &

Earthing
PARTS RECEIVED BY CUSTOMERS: CUSTOMER’S SIGNATURE
1. Head Cable
2. Head Bracket
3. Ink tube
4. Screws
SOLVENT PRINTER
Particulars Serial No Particulars Serial No
Printer software Servo Board
version (Main board)

Printer software Carriage

Dongle board
(Head
Board)

Printer software Company:

password
X Motor
( Servo
motor)

RIP software Serial no:

version
RIP software Modal no:
Dongle
RIP software Company:
Password
X Driver
(Servo
Driver)
PRINT HEAD Serial no:

K C Modal no:

VOLTAGE VOLTAGE Company:

Y Motor Serial no:

M Y (Servo
VOLTAGE VOLTAGE motor) Modal no:

GENERAL Company:

UPS Serial no:

Y Driver
(Servo
COMPANY Driver) Modal no:

KVA

OUTPUT
BATTERY
BACKUP
INK COMPANY
NAME

Remarks :

PARTS RECEIVED BY CUSTOMERS: CUSTOMER’S SIGNATURE

1. Head Cable
2. Head Bracket
3. Ink tube
4. Screws
 MEHTA CAD CAM SYSTEMS PVT LTD
4 & 5, IInd Floor, Sumel Complex, Opp GNFC Info Tower, SG Highway, Bodakdev, Ahmedabad -380 054
Tel: 079-26840551/52/53 FAX: 079-268440554 Website: mehtaindia.com E-mail: [email protected]

CUSTOMER FEEDBACK FORM ON INSTALLATION

(To be filled by customer only)
Dear Customer,

Firstly we wish to thank you for purchasing our Product & Services. In our ongoing pursuit for continuous improvement in enhancing our
capability to achieve greater Customer Satisfaction in our products and services, we hereby request you to spare few moments to give us
your honest Feedback. With this we would be able to initiate some positive actions in order to resolve the problems identified by you; hence
we could gradually improve and could SERVE YOU & other Customer with BETTER Product and Service in future.

Thanking you once again

Yours truly,
Aashita Thummar
Customer Care Department
Mobile: 9227985781

➢ Company Name : ________________________________________

➢ Representative Name : ________________________________________
➢ Location : ________________________________________
➢ Machine Name : ________________________________________
➢ Model of Machine : ________________________________________
➢ Sr. No. of Machine : ________________________________________
➢ Name of the Operator : ________________________________________
➢ Our Engineer’s Name : ________________________________________
We request you to rate us as applicable in the below questionnaire (from 1 to 10).
(Please rate following using a scale from 0 to 4)

SCORING SCALE

UNSATISFIED AVERAGE GOOD

0 1 2 3 4

1. Condition of machine; was it received properly packed?

2. How would you rate us in terms of our timely/committed delivery?

3. Was Installation done in time?

4. Are fully satisfied with our training?

5. Do you find our product(s) easy to handle/use & Value for Money?
6. How do you rate us in Our Product Quality as per your/standard specifications?

7. How do you rate our Marketing Staff’s approach in communicating with you – promptness, courteousness?

8. How do you rate our Service Staff’s approach in communicating with you – promptness, courteousness?

9. Did our staff inform you about our different technologies and products?

A. Do you require our consumables? Yes No

If “Yes” than specify name of consumables ________________________________________________

B. Would you like to refer the name “Mehta Cad Cam Systems Pvt Ltd “to any other business partner, family or
friend? Yes No

If “Yes” than mention Name & contact: __________________________________________________

C. Are you being explained Annual Maintenance Contract (AMC) by engineer

Yes No
D. Anything you did not like in particular?

___________________________________________________________________________

E. Anything you like in particular?

___________________________________________________________________________

F. Any suggestion you would like to give, that might help us providing a better Application Product and Service to
you in future.
__________________________________________________________________________

_________________________________________________________________________

Date: Signature of Customer

FOR OFFICE USE ONLY

(In case of adverse remarks given by customer then put up to HOD & MD)

Remarks by the HOD ____________________Department: Date received _________

_____________________________________________________________________
_____________________________________________________________________
Date: Signature
Remarks by the Customer Care Department in-charge
__________________________________________________________________
Date: Signature