During work on a government project, stakeholders pressure the Project Manager to

submit to their preferred actions. While the Project Manager must coordinate and plan
with multiple stakeholders, the Project Manager must also deal with complex relations
and frequently changing scenarios.
What should the Project Manager consider doing? (Choose two.)
A: Use the Prioritization method of categorization.

B: Use the Salience model of categorization.

C: Use the Transformation model of categorization.

D: Use the Transaction model of categorization.

1
 During work on a government project, stakeholders pressure the Project Manager to
submit to their preferred actions. While the Project Manager must coordinate and plan
with multiple stakeholders, the Project Manager must also deal with complex relations
and frequently changing scenarios.
What should the Project Manager consider doing? (Choose two.)
A: Use the Prioritization method of categorization.

B: Use the Salience model of categorization.

C: Use the Transformation model of categorization.

D: Use the Transaction model of categorization.

Both the salience model and prioritization can be used to categorize stakeholders, especially when the
scenario is for frequently changing, complex relationships with multiple representatives involved.
2
As part of effective leadership, Project Managers help team members grow and keep
them motivated throughout each project.
What is one trait that supports this effective leadership?

A: Stand up for the team’s beliefs and be assertive.

B: Challenge the team by delegating project tasks.

C: Use daily discussion sessions to solicit and respond to the team’s concerns.

D: Provide a team reward for each successfully completed task

3
 As part of effective leadership, Project Managers help team members grow and keep
them motivated throughout each project.
What is one trait that supports this effective leadership?

A: Stand up for the team’s beliefs and be assertive.

B: Challenge the team by delegating project tasks.

C: Use daily discussion sessions to solicit and respond to the team’s concerns.

D: Provide a team reward for each successfully completed task

The Team Charter is a rare, but key agile document. Created by the entire team and updated when
there are new joiners. It is important that Servant Leaders defend the Team Charter and assert its
principles if they are challenged. 4
A company is struggling to define the scope of a new project that has multiple phases
with a high level of dependency between the phases.
How should the Project Manager approach this challenge?

A: Contract with a third-party company that specializes in helping businesses

define scope of work on large projects.
B: Work with project stakeholders to recommend an iterative approach that
will then help to define the project's scope.
C: Construct a project management plan that provides extra time within the
schedule, then seek to revise the scope of work.
D: Suspend final delivery dates for the project in order to have time to revise the
schedule once there is clarity on the scope of work.

5
 A company is struggling to define the scope of a new project that has multiple phases
with a high level of dependency between the phases.
How should the Project Manager approach this challenge?

A: Contract with a third-party company that specializes in helping businesses

define scope of work on large projects.
B: Work with project stakeholders to recommend an iterative approach that
will then help to define the project's scope.
C: Construct a project management plan that provides extra time within the
schedule, then seek to revise the scope of work.
D: Suspend final delivery dates for the project in order to have time to revise the
schedule once there is clarity on the scope of work.

Although most of the distractors are not bad ideas for the Project Manager, the key is in the first
corrective action they must perform. Introducing adaptive steps in a heavily predictive environment is
never easy and the stakeholders should be heavily involved in this process. 6
A Project Manager for a construction firm meets with stakeholders. All stakeholders
agree on a 20 month lifecycle for a project. After work has begun, the Project Manager
learns that stakeholders would like project completion within no more than 16 months.

What should be the first step in the Project Manager’s response?

A: Meet with key stakeholders to discuss ways to reduce some project

requirements.
B: Add team members to work more quickly just this one time in order to satisfy
stakeholder requirements.
C: Refuse to modify the time line, explaining that scope creep should be discouraged.
D: Identify agreed-upon tasks in the original project and assign additional duties as
needed to meet the new, shorter timeline.

7
 A Project Manager for a construction firm meets with stakeholders. All stakeholders
agree on a 20 month lifecycle for a project. After work has begun, the Project Manager
learns that stakeholders would like project completion within no more than 16 months.

What should be the first step in the Project Manager’s response?

A: Meet with key stakeholders to discuss ways to reduce some project

requirements.
B: Add team members to work more quickly just this one time in order to satisfy
stakeholder requirements.
C: Refuse to modify the time line, explaining that scope creep should be discouraged.
D: Identify agreed-upon tasks in the original project and assign additional duties as
needed to meet the new, shorter timeline.

If it is possible to reduce the requirements for a project with the sponsor and key stakeholders, this is
preferred over crashing, fast-tracking, change-control, and other methods which will most likely
increase risk and create issues with a shortened timeframe. 8
Certain key stakeholders are dissatisfied with how a key feature of a project has been
developed. They express their dissatisfaction during an iteration review meeting.

What should the Project Manager do first to resolve this issue?

A: Gather the project team for a brainstorming session and identify a solution. .

B: Identify the reasons why there are issues with the feature, then address the
issue.
C: Create a list of the pros and cons of the situation to define the impact of the conflict.

D: Add a neutral party, such as the project sponsor, to function as a negotiator with
stakeholders.

9
 Certain key stakeholders are dissatisfied with how a key feature of a project has been
developed. They express their dissatisfaction during an iteration review meeting.

What should the Project Manager do first to resolve this issue?

A: Gather the project team for a brainstorming session and identify a solution. .

B: Identify the reasons why there are issues with the feature, then address the
issue.
C: Create a list of the pros and cons of the situation to define the impact of the conflict.

D: Add a neutral party, such as the project sponsor, to function as a negotiator with
stakeholders.

Working with the customer in identifying the source of dissatisfaction with the feature is a good first
step. This also helps with resolving conflict between the team and stakeholders.
10
During an agile iteration, Task 1 cannot be completed on time due to unexpected
challenges. Another team within the project is depending on timely completion of Task
1 in order to fulfill their part of the project.

How should the Project Manager resolve this issue?

A: Meet with both teams separately, and ask them to figure out a way to meet the
required deadlines and complete the project on time.
B: Meet with the product owner to reprioritize the iteration backlog, so that it does
not impact other teams or obligations.
C: Increase the number of team members for the project team and increase the iteration
length, ensuring that the work will be completed according to schedule.
D: Let team members know you want them to do their best under difficult
circumstances, and make sure to note the iteration's challenges in lessons learned.

11
 During an agile iteration, Task 1 cannot be completed on time due to unexpected
challenges. Another team within the project is depending on timely completion of Task
1 in order to fulfill their part of the project.

How should the Project Manager resolve this issue?

A: Meet with both teams separately, and ask them to figure out a way to meet the
required deadlines and complete the project on time.
B: Meet with the product owner to reprioritize the iteration backlog, so that it does
not impact other teams or obligations.
C: Increase the number of team members for the project team and increase the iteration
length, ensuring that the work will be completed according to schedule.
D: Let team members know you want them to do their best under difficult
circumstances, and make sure to note the iteration's challenges in lessons learned.

The Product Owner and the team should prioritize the tasks they know will or might impact other
teams.
12
A trend of stories uncompleted at the end of iterations has become apparent. Multiple
team members worked on these stories and no blockers were identified .

What can the agile team do to resolve the situation?

A: Put the stories back into the product backlog and wait for a less intensive iteration
to work on them
B: Use the next iteration for a team spike to determine feasibility of completing the
stories
C: Put the stories in the blocked column and work with the product owner to remove
impediments
D: Work with the product owner to further break down the stories in the backlog and
update the Definition of Ready

13
 A trend of stories uncompleted at the end of iterations has become apparent. Multiple
team members worked on these stories and no blockers were identified .

What can the agile team do to resolve the situation?

A: Put the stories back into the product backlog and wait for a less intensive iteration
to work on them
B: Use the next iteration for a team spike to determine feasibility of completing the
stories
C: Put the stories in the blocked column and work with the product owner to remove
impediments
D: Work with the product owner to further break down the stories in the backlog and
update the Definition of Ready

When stories cannot be completed within one iteration, it is typically because the story is not broken down into
small enough goals. Distractors are incorrect because:
- they do not address the root cause by waiting or setting to blocked
- product owner cannot remove impediments if they are not identified and analyzed
-devoting full team to a spike is inefficient and bypasses normal backlog refinement. 14
The quarterly results show that competitors are driving prices down. The company is
losing market share and midway into a product development project, it appears the
sponsoring unit is not likely to get return on their investment.
What should the project manager do adapt the project to these new conditions?
(Select TWO.)
A: Incrementally replace local staff by outside expert staff who can work at half the
hourly rate or less
B: Re-scope the project to deliver the same features as the competitors to match
their pricing
C: Make a cost/benefit analysis of deliverables to optimize delivery cost and speed
D: Fast-track the remainder of the project to deliver the intended scope with less
overhead costs.
E: Split out an agile track to incrementally maximize value within a fixed budget

15
 The quarterly results show that competitors are driving prices down. The company is
losing market share and midway into a product development project, it appears the
sponsoring unit is not likely to get return on their investment.
What should the project manager do adapt the project to these new conditions?
(Select TWO.)
A: Incrementally replace local staff by outside expert staff who can work at half the
hourly rate or less
B: Re-scope the project to deliver the same features as the competitors to match
their pricing
C: Make a cost/benefit analysis of deliverables to optimize delivery cost and speed
D: Fast-track the remainder of the project to deliver the intended scope with less
overhead costs.
E: Split out an agile track to incrementally maximize value within a fixed budget

Cost/benefit analysis and fixed-budget incremental development are correct because they address the
loss of profitability without disruption to business.
16
The agile team will take over from another supplier to maintain a client's website. The
team notices that recent browser changes imply that most of the website's existing
content would now require users to install a plug-in.

How should the agile team move forward?

A: Inform the client and propose an impact analysis

B: Update all pre-existing code to remove plug-in dependencies

C: Inform the client about the previous supplier's negligence

D: Deliver the code updates as defined in the contract

17
 The agile team will take over from another supplier to maintain a client's website. The
team notices that recent browser changes imply that most of the website's existing
content would now require users to install a plug-in.

How should the agile team move forward?

A: Inform the client and propose an impact analysis

B: Update all pre-existing code to remove plug-in dependencies

C: Inform the client about the previous supplier's negligence

D: Deliver the code updates as defined in the contract

In this case, the client needs to be aware of the impact of the recent plug-in issue on business and
costs. Distractors would address the problem in an incomplete way (new code not consistent with old
code) or without client awareness (re-write pre-existing code). Pointing out negligence does not
address the issue. 18
A Project Manager with limited experience managing globally-distributed team
members receives a project that has team members from five countries, spanning three
continents. To successfully manage this project, the Project Manager needs to develop
cultural sensitivity. What should the Project Manager do?

A: Be flexible when working with team members, recognize that culture is learned, and
be aware of local customs.
B: Seek guidance from the human resource department, and request to be certified in
this topic.
C: Request for another Project Manager to lead the project and follow behind this
person to gain necessary skills.
D: Gather requisite learning material to better understand every detail of each team
member's culture to be sensitive to their needs.

19
 A Project Manager with limited experience managing globally-distributed team
members receives a project that has team members from five countries, spanning three
continents. To successfully manage this project, the Project Manager needs to develop
cultural sensitivity. What should the Project Manager do?

A: Be flexible when working with team members, recognize that culture is learned, and
be aware of local customs.
B: Seek guidance from the human resource department, and request to be certified in
this topic.
C: Request for another Project Manager to lead the project and follow behind this
person to gain necessary skills.
D: Gather requisite learning material to better understand every detail of each team
member's culture to be sensitive to their needs.

The project management team should capitalize on cultural differences, focus on developing and
sustaining the project team throughout the project life cycle, and promote working together
interdependently in a climate of mutual trust. 20
A company is merging two similar projects. The extensive business processes from each
project need to be merged. The team wants to optimize the merged business
processes, and they hire a consultant to help them.
How can the team ensure knowledge continuity from both projects?

A: Instruct the consultant to optimize the processes.

B: Create an archive from the projects so that team members can read it on their own.

C: Instruct teams to create new templates for processes and begin using and improving
them iteratively.
D: Gather representatives from both teams to explore and define a mutually agreeable
way of working (WoW).

21
 A company is merging two similar projects. The extensive business processes from each
project need to be merged. The team wants to optimize the merged business
processes, and they hire a consultant to help them.
How can the team ensure knowledge continuity from both projects?

A: Instruct the consultant to optimize the processes.

B: Create an archive from the projects so that team members can read it on their own.

C: Instruct teams to create new templates for processes and begin using and improving
them iteratively.
D: Gather representatives from both teams to explore and define a mutually agreeable
way of working (WoW).

The best way to facilitate knowledge continuity from two merged sources is to create a benchmark quickly, prioritize
the new way of working, and begin the work. When parties outside of the teams perform this work, the team
members won't benefit from a first-hand experience. Archives are essential, of course, but creating them without
mandating use often means that people rarely read them. Finally, creating new templates is a great idea, but that
solution does not demonstrate a deliberate use of historical information, which is the point of knowledge transfer. 22
A frustrated agile team member approaches the project manager to complain that a
senior team member is claiming all the “interesting” backlog items and leaving the
tedious activities for everyone else.
How should the project manager address the complaint?

A: Encourage the complaining member to take assertiveness training.

B: Discuss the importance of fairness with the senior team member.

C: Define a new rule so members can select an item on a rotating basis.

D: Ask the team to define new ground rules for work distribution.

23
 A frustrated agile team member approaches the project manager to complain that a
senior team member is claiming all the “interesting” backlog items and leaving the
tedious activities for everyone else.
How should the project manager address the complaint?

A: Encourage the complaining member to take assertiveness training.

B: Discuss the importance of fairness with the senior team member.

C: Define a new rule so members can select an item on a rotating basis.

D: Ask the team to define new ground rules for work distribution.

The conflict, based on a misunderstanding or an unstated assumption, is a sign that the team ground
rules are incomplete. Agile teams should self-organize and collaborate to determine their own ways of
working, so situations like this should really NOT arise often. 24
A project manager observes that team members are in a low mood after demos.
Feedback from stakeholders is constantly causing concern for the team. As a result, the
team rushes through product demos, and the interaction between the team and
stakeholders is minimal. Which action should the project manager take?

A: Meet with the stakeholders and find out the root cause of their feedback. Work
with the stakeholders to rectify the problems.
B: Verify that the project requirements are suitable and that the team members can do
the work.
C: Coach the team to be more confident in their work and communicate properly with
the stakeholders.
D: Consult the stakeholder matrix and identify whether any of these people are known to
be difficult.

25
 A project manager observes that team members are in a low mood after demos.
Feedback from stakeholders is constantly causing concern for the team. As a result, the
team rushes through product demos, and the interaction between the team and
stakeholders is minimal. Which action should the project manager take?

A: Meet with the stakeholders and find out the root cause of their feedback. Work
with the stakeholders to rectify the problems.
B: Verify that the project requirements are suitable and that the team members can do
the work.
C: Coach the team to be more confident in their work and communicate properly with
the stakeholders.
D: Consult the stakeholder matrix and identify whether any of these people are known to
be difficult.

Leading the team means understanding how they can best be successful. In this case, they are NOT communicating well with project
stakeholders and risk becoming demoralized. You should perceive this behavior as a risk to the project, caused by poor
communication. You will already have verified the requirements and determined that your resources are adequate. Whether or not a
stakeholder is difficult, your team needs to be able to perform. If you choose to work directly with the stakeholders, then you are
undermining your team. Coach the team members on how to work better with the stakeholders. 26
The IT department of a glassware manufacturer enthusiastically approved the agile
team's mid-project demo of quality-checking software for assembly line workers.
However, the final product was considered UNUSABLE because the workers’ gloves are
too thick to press the machinery’s small buttons.
What should the project manager do to avoid this kind of failure in the future?
A: Contract directly with the customer department that defines the product requirements.

B: Ensure that all software releases include adjustable accessibility features.

C: Create a realistic simulation of end-user conditions for developers testing the software.

D: Plan for end users to test prototypes and incremental releases in their production
environments.

27
 The IT department of a glassware manufacturer enthusiastically approved the agile
team's mid-project demo of quality-checking software for assembly line workers.
However, the final product was considered UNUSABLE because the workers’ gloves are
too thick to press the machinery’s small buttons.
What should the project manager do to avoid this kind of failure in the future?
A: Contract directly with the customer department that defines the product requirements.

B: Ensure that all software releases include adjustable accessibility features.

C: Create a realistic simulation of end-user conditions for developers testing the software.

D: Plan for end users to test prototypes and incremental releases in their production
environments.

Requirements and feedback from actual end users CANNOT be replaced by organizational structures,
simulations, or generalized feature sets (accessibility). Contracting with the end-user department
would NOT be appropriate either, as they would NOT have expertise, norms, and assets relating to how
the software integrates into the larger IT environment. 28
A project team is working with an overseas contractor based in a country that has three official
languages, and every contractor on the team is multilingual. Team meetings continue to be held in
the commonly shared language, but during project work meetings, contractors speak to each
other in a different language.
When the project manager brings this up in the next team meeting, the contractors express regret,
but they explain that they work better when they can communicate freely with each other.
How should the project manager respond first?

A: Require everyone to speak the same language all of the time, even though this will
slow the pace of work.
B: Escalate this as an issue to the human resources department.
C: Obtain formal training or translation services.
D: Let the team discuss language requirements and make ground rules for team
communication.

29
 A project team is working with an overseas contractor based in a country that has three official
languages, and every contractor on the team is multilingual. Team meetings continue to be held in
the commonly shared language, but during project work meetings, contractors speak to each
other in a different language.
When the project manager brings this up in the next team meeting, the contractors express regret,
but they explain that they work better when they can communicate freely with each other.
How should the project manager respond first?

A: Require everyone to speak the same language all of the time, even though this will
slow the pace of work.
B: Escalate this as an issue to the human resources department.
C: Obtain formal training or translation services.
D: Let the team discuss language requirements and make ground rules for team
communication.

In this case, forcing the contractors to work less efficiently may jeopardize the project. Work with the whole team to
find the best solution that will NOT jeopardize the project. Escalation is NOT required unless the team is unable to
find a solution. Teams need to acknowledge the diversity of its members and promote an environment of
inclusiveness. Each team is unique in its character, makeup, and tolerance levels, but the high-performing teams are
self-aware. Commonly agreed ground rules always make together easier, especially in heterogeneous groups. 30
Several new members are added to an ongoing project. Although all original team
members received basic training on the specifics of the business operation that the
project supports, the new members do NOT have the same basic understanding. This
lack of understanding results in decreased productivity.
How should the project manager respond to this issue?
A: Ask the original team members to provide support and training and schedule a second
kick-off meeting for new team members.
B: Assure all new team members that they should feel comfortable asking for help from
both the long-term members and project manager.
C: Revise the team, so that the newer resources are moved to other projects and resources
with relevant experience are added, then log lessons learned.
D: Recognize that this is a common occurrence when teams experience changes & revise the
schedule to allow for the slight decrease in productivity.

31
 Several new members are added to an ongoing project. Although all original team
members received basic training on the specifics of the business operation that the
project supports, the new members do NOT have the same basic understanding. This
lack of understanding results in decreased productivity.
How should the project manager respond to this issue?
A: Ask the original team members to provide support and training and schedule a second
kick-off meeting for new team members.
B: Assure all new team members that they should feel comfortable asking for help from
both the long-term members and project manager.
C: Revise the team, so that the newer resources are moved to other projects and resources
with relevant experience are added, then log lessons learned.
D: Recognize that this is a common occurrence when teams experience changes & revise the
schedule to allow for the slight decrease in productivity.

It is the project manager’s responsibility to make sure that the new members are adequately trained.
This approach provides that training.
32
A Project Manager is working with three key stakeholders. Each stakeholder has a
different vision regarding the project and its goal. They each feel strongly about their
opinion. The Project Manager needs to obtain approval of the project charter.
What should the Project Manager do?

A: Conduct a stakeholder analysis.

B: Use facilitation and conflict management to ensure the three stakeholders are in
agreement.
C: Request that the project sponsor resolve the conflict.

D: Use the project kick-off meeting to settle the project goals.

33
 A Project Manager is working with three key stakeholders. Each stakeholder has a
different vision regarding the project and its goal. They each feel strongly about their
opinion. The Project Manager needs to obtain approval of the project charter.
What should the Project Manager do?

A: Conduct a stakeholder analysis.

B: Use facilitation and conflict management to ensure the three stakeholders are in
agreement.
C: Request that the project sponsor resolve the conflict.

D: Use the project kick-off meeting to settle the project goals.

To facilitate timely, productive discussion and decision making, the Project Manager should use their
facilitation skills as well as conflict management to help the stakeholders agree on a shared vision of
the project goals. 34
A project is in the execution phase.
Due to the demand for a quick turnaround time, the Project Manager needs to rapidly
assign resources to build the team and meet project requirements.
Which action should the Project Manager take next?

A: Build library services. .

B: Deliver workshops. .

C: Train the new team.

D: Host a webinar.

35
 A project is in the execution phase.
Due to the demand for a quick turnaround time, the Project Manager needs to rapidly
assign resources to build the team and meet project requirements.
Which action should the Project Manager take next?

A: Build library services. .

B: Deliver workshops. .

C: Train the new team.

D: Host a webinar.

Develop Team is the process of improving competences, team member interaction, and overall team
environment to enhance project performance. Training is a Tool & Technique of the Develop Project
Team process. 36
The Project Manager learns that one team member needs to complete a critical task
that is outside of the project, resulting in a scheduling risk for the project.
How can the Project Manager eliminate this risk?
A: Meet with the team member’s manager, and negotiate for an alternative time to
complete the other task. .

B: Ask the team member to focus on the critical task, and obtain an additional
resource from another department.
C: Send a report to the project sponsor, documenting noncompliance from the
member’s manager.
D: Tell the team member’s manger to release the team member from outside
activities until the scheduled project activity is complete.

37
 The Project Manager learns that one team member needs to complete a critical task
that is outside of the project, resulting in a scheduling risk for the project.
How can the Project Manager eliminate this risk?
A: Meet with the team member’s manager, and negotiate for an alternative time to
complete the other task. .

B: Ask the team member to focus on the critical task, and obtain an additional
resource from another department.
C: Send a report to the project sponsor, documenting noncompliance from the
member’s manager.
D: Tell the team member’s manger to release the team member from outside
activities until the scheduled project activity is complete.

The resource management plan is used to help determine how resources allocated to agreed-upon risk
responses will be coordinated with other project resources. This will provide guidance as to how the
Project Manager can negotiate with the resource's manager. 38
As part of effective leadership, Project Managers help team members grow and keep
them motivated throughout each project.
What is one trait that supports this effective leadership?

A: Stand up for the team’s beliefs and be assertive.

B: Challenge the team by delegating project tasks.

C: Use daily discussion sessions to solicit and respond to the team’s concerns.

D: Provide a team reward for each successfully completed task

39
 As part of effective leadership, Project Managers help team members grow and keep
them motivated throughout each project.
What is one trait that supports this effective leadership?

A: Stand up for the team’s beliefs and be assertive.

B: Challenge the team by delegating project tasks.

C: Use daily discussion sessions to solicit and respond to the team’s concerns.

D: Provide a team reward for each successfully completed task

The Team Charter is a rare, but key agile document. Created by the entire team and updated when
there are new joiners. It is important that Servant Leaders defend the Team Charter and assert its
principles if they are challenged. 40
A project is comprised of three highly dependent parts, each being completed by its
own project team. The team leader, worried that conflicts might arise when the
outputs from the three teams are combined, asks for advice.
What advice should the project manager provide?
A: Identify potential conflicts and then arrange for a weekly joint meeting with the
members of the three teams to review each other’s work.
B: Decide which team’s work should be prioritized, then delay the work from the
other two teams to ensure there are NO conflicts.
C: Document conflicts as they occur and take action to remedy any problems that
arise.
D: Continue to let all three teams work simultaneously, recognizing that
conflicts can be addressed at the testing phase.

41
 A project is comprised of three highly dependent parts, each being completed by its
own project team. The team leader, worried that conflicts might arise when the
outputs from the three teams are combined, asks for advice.
What advice should the project manager provide?
A: Identify potential conflicts and then arrange for a weekly joint meeting with the
members of the three teams to review each other’s work.
B: Decide which team’s work should be prioritized, then delay the work from the
other two teams to ensure there are NO conflicts.
C: Document conflicts as they occur and take action to remedy any problems that
arise.
D: Continue to let all three teams work simultaneously, recognizing that
conflicts can be addressed at the testing phase.

Consistent communication is important for ensuring a lower probability of issues and successfully
addressing existing risks.
42
A Project Manager is creating an agenda and presentation materials for a kick-off
meeting that will involve stakeholders across multiple geographic regions who will be
working on a global project. How can the Project Manager work to ensure that the
stakeholders are engaged?

A: Create slides for the kick-off meeting to address stakeholder involvement.

B: Survey stakeholders' preferred meeting dates and times to accommodate the teams
in different time zones.
C: Verify that all required participants or their delegates will be available to attend.

D: Review the kick-off meeting agenda and materials for overall clarity and concision.

43
 A Project Manager is creating an agenda and presentation materials for a kick-off
meeting that will involve stakeholders across multiple geographic regions who will be
working on a global project. How can the Project Manager work to ensure that the
stakeholders are engaged?

A: Create slides for the kick-off meeting to address stakeholder involvement.

B: Survey stakeholders' preferred meeting dates and times to accommodate the teams
in different time zones.
C: Verify that all required participants or their delegates will be available to attend.

D: Review the kick-off meeting agenda and materials for overall clarity and concision.

Assuming a particular solution does not empower the team. Surveying the team and finding common
consensus is a key part of servant leadership.
44
A project manager has assembled a project team. During initial meetings, the project
manager observes that team members are getting to know each other, feeling excited
and positive about the project, and have NOT been told the specific details of the
project.
In what phase of development is the team?
A: Storming

B: Norming

C: Forming

D: Performing expressed.

45
 A project manager has assembled a project team. During initial meetings, the project
manager observes that team members are getting to know each other, feeling excited
and positive about the project, and have NOT been told the specific details of the
project.
In what phase of development is the team?
A: Storming

B: Norming

C: Forming

D: Performing expressed.

The Forming phase is when the team members meet and learn about the project and their formal roles
and responsibilities. Team members tend to be solitary and independent in this phase.
46
A project's team is small and the team members have known each other for a long
time. The team's project is in the execution stage. Recently, a team member told the
new Project Manager that another team member has been complaining about how the
project is being managed. How should this new Project Manager respond?

A: Review the current stakeholder engagement plan for the way to resolve the difficulty.

B: Schedule a team meeting which will lead to the creation or updating of the team
charter or ground rules.
C: Notify team members that they should submit anonymous recommendations for a
new team contract.
D: Send a survey to team members, requesting suggestions for dealing with the
dissatisfaction.

47
 A project's team is small and the team members have known each other for a long
time. The team's project is in the execution stage. Recently, a team member told the
new Project Manager that another team member has been complaining about how the
project is being managed. How should this new Project Manager respond?

A: Review the current stakeholder engagement plan for the way to resolve the difficulty.

B: Schedule a team meeting which will lead to the creation or updating of the team
charter or ground rules.
C: Notify team members that they should submit anonymous recommendations for a
new team contract.
D: Send a survey to team members, requesting suggestions for dealing with the
dissatisfaction.

A) No - While this may help in addressing the situation, it will not help to rectify any existing damage done to the team as a result of the
situation.
B) Yes - This is the best solution. It encourages every team member to particulate and results in a clear set of guidelines for the team.
48
C) No - This is not the best answer. While this will create a set of guidelines, they may not be the best ones for the team.
D) No - This is not the best solution as it does not encourage team cohesion and self-leadership.
A recently formed agile team is exhausted after working 12 hour days to fullfil their
sprint commitments.

Who has not properly performed their duties in this situation?

A: Project Manager

B: Team Members

C: Product Owner

D: Scrum Master

49
 A recently formed agile team is exhausted after working 12 hour days to fullfil their
sprint commitments.

Who has not properly performed their duties in this situation?

A: Project Manager

B: Team Members

C: Product Owner

D: Scrum Master

The Scrum Master has the role of ensuring that the team's working conditions, including work load, are appropriate and
sustainable. 50
During a technical project, a well-liked project member is reassigned to a different
project. The team has expressed disapproval regarding the reassignment.
What action can help mitigate the team's disapproval?

A: Notify the project sponsor regarding the team’s disapproval, and brainstorm a response.

B: Employ leadership and emotional intelligence tools and techniques to inspire the
team to continue working.
C: Add a resource with the same skills to replace the key team member.

D: Notify the change control board (CCB) and discuss possible ways to resolve the issue.

51
 During a technical project, a well-liked project member is reassigned to a different
project. The team has expressed disapproval regarding the reassignment.
What action can help mitigate the team's disapproval?

A: Notify the project sponsor regarding the team’s disapproval, and brainstorm a response.

B: Employ leadership and emotional intelligence tools and techniques to inspire the
team to continue working.
C: Add a resource with the same skills to replace the key team member.

D: Notify the change control board (CCB) and discuss possible ways to resolve the issue.

The PM should know how to handle key personnel changes and keep the team motivated and
productive.
52
A Project Manager has been asked to conduct a risk analysis that is based on a high-
level scope. As part of the this analysis, the Project Manager must use expert judgment
to prepare a document. Which document-based action is being performed?

A: Creating the project charter.

B: Preparing the scope statement document.

C: Creating a project management plan.

D: Documenting the risk management plan.

53
 A Project Manager has been asked to conduct a risk analysis that is based on a high-
level scope. As part of the this analysis, the Project Manager must use expert judgment
to prepare a document. Which document-based action is being performed?

A: Creating the project charter.

B: Preparing the scope statement document.

C: Creating a project management plan.

D: Documenting the risk management plan.

The project charter is a document that formally authorizes the project . It includes high-level
information such as: project purpose, objectives, requirements, length of project and costs and the
overall risks that might be encountered in the project. Expert judgment is one of the tools and
techniques for developing the project charter. 54
A Project Manager receives the following information for a new project:
-assumptions
-preliminary scope
-restrictions
After receiving this information, what is the first step the Project Manager should take?
A: Discern the project goals as well as the business case.

B: Determine the project team and provide the team with tasks.

C: Decide on the project schedule and determine the critical path.

D: Seek approval for the project charter from the sponsor.

55
 A Project Manager receives the following information for a new project:
-assumptions
-preliminary scope
-restrictions
After receiving this information, what is the first step the Project Manager should take?
A: Discern the project goals as well as the business case.

B: Determine the project team and provide the team with tasks.

C: Decide on the project schedule and determine the critical path.

D: Seek approval for the project charter from the sponsor.

The project charter will require a list of assumptions, the preliminary scope, and some of the
restrictions. Additionally, the project goals and business case will also be needed.
56
A project that is nearing completion has the following characteristics:
-It is very large.
-It contains functional groups in five different countries.
-Closeout documents are being prepared.
The Project Manager needs to gain acceptance of the project deliverables.
What should the Project Manager do?

A: Seek the project sponsor's sign off.

B: Contact the steering committee for sign off.

C: Seek sign off from the director of the Project Manager's business unit.

D: Contact managers from the five countries involved in the project for sign off.

57
 A project that is nearing completion has the following characteristics:
-It is very large.
-It contains functional groups in five different countries.
-Closeout documents are being prepared.
The Project Manager needs to gain acceptance of the project deliverables.
What should the Project Manager do?

A: Seek the project sponsor's sign off.

B: Contact the steering committee for sign off.

C: Seek sign off from the director of the Project Manager's business unit.

D: Contact managers from the five countries involved in the project for sign off.

The project charter determines who will sign off on the project, but of the given options, the sponsor is
the best answer due to their role.
58
A company is struggling to define the scope of a new project that has multiple phases
with a high level of dependency between the phases.

How should the Project Manager approach this challenge?

A: Contract with a third-party company that specializes in helping businesses

define scope of work on large projects.
B: Work with project stakeholders to recommend an iterative approach that will then
help to define the project's scope.
C: Construct a project management plan that provides extra time within the schedule,
then seek to revise the scope of work.
D: Suspend final delivery dates for the project in order to have time to revise the
schedule once there is clarity on the scope of work.

59
 A company is struggling to define the scope of a new project that has multiple phases
with a high level of dependency between the phases.

How should the Project Manager approach this challenge?

A: Contract with a third-party company that specializes in helping businesses

define scope of work on large projects.
B: Work with project stakeholders to recommend an iterative approach that will then
help to define the project's scope.
C: Construct a project management plan that provides extra time within the schedule,
then seek to revise the scope of work.
D: Suspend final delivery dates for the project in order to have time to revise the
schedule once there is clarity on the scope of work.

Although most of the distractors are not bad ideas for the Project Manager, the key is the first correct
action the they must perform. Introducing adaptive steps in a heavily predictive environment is never
easy and also, the stakeholders will be the ones heavily involved in the 3 weeks interaction phase. 60