Hello,
Our client, located in Boston, MA, is looking to hire an IT Support Specialist as a
permanent full-time employee.
This position can be worked MOSTLY REMOTE but with onsite work several times per
month in Boston as needed
I have attached below a detailed job description for your review.
If you or anyone you know have the required experience and interest, please
email me a current resume, along with responses to the following questions:
*** How much experience do you have in a Help Desk or IT Support role?
*** How much experience do you have with Computer Software/Hardware?
*** What is your visa status (US Citizen, Greencard Holder, H1-b, etc.)?
*** What is your target base salary?
*** Where do you currently live (city, state)?
*** Are you able to work in Boston, MA?
*** What is your availability to start a new role?
Thank You!
Brian Edelman, CPA
Director of Recruitment
Pivotal Solutions, Inc.
17 Barstow Plaza
Great Neck, NY 11023
Tel: 516-472-0751
[email protected]
www.pivotal-solutions.net
IT Support Specialist
The IT Support Specialist serves as a member of the Tech Desk team, aiding in utilizing
services, facilities, and equipment provided by the Information Technology department.
The IT Support Specialist ensures a high level of service at all times (including but not
limited to: assisting users in making optimal use of supported hardware & software,
maintaining equipment inventory & allocation, and deploying software images).
You will...
Performs direct end-user support and ensures a high level of service at all times,
including support for a user base that is largely remote. Participates in remote
new hire orientation sessions, providing new users with assistance on equipment
setup and first-time log on
Serves as key member of troubleshooting team, diagnosing, and resolving issues
for company-sponsored software & hardware (including computers, phones,
projectors, and printers), as well as email, Internet, and end-user network access
problems. Escalates issues to functional teams as necessary
Installs, upgrades, and maintains computer hardware, peripherals, operating
systems (Windows, Mac), and software (Microsoft Office, Adobe Creative Suite,
etc.) Builds and deploys software images as necessary
Manages lifecycle of technology equipment; maintains stock and protocol for
supplies; facilitates repair/replacement/maintenance of equipment and
technology-equipped facilities. Contacts third-party vendors for warranty or
contract service repair
As assigned, leads or participates in technology upgrade and rollout projects,
e.g. new software or operating system rollout, enhanced web services, etc
Creates and maintains Knowledge Base support documentation articles. Updates
intranet with tech tips and critical issues/outages updates
Serves as backup to other members of the Tech Desk team, assisting in their
tasks as necessary. Works on special projects and performs other duties as
assigned
You need...
2-4 years’ experience working with computer software and hardware
4-6 years' experience or combination of academic degree, practical experience,
and interpersonal skills required to fulfill the duties and responsibilities of the
position in a professional manner
Good communication and organizational skills required
Firm understanding and ability to troubleshoot TCP/IP network protocols;
including Enterprise level telecom experience including Zoom phone and Soft
Phone
Experience with Remote support assistance methods and troubleshooting
remote connection issues
Experience with audio/visual equipment
Ability to translate complex technical instructions into common language for end
users
Demonstrated ability to effectively communicate with all levels of the organization
Excellent work ethic and the ability to be a productive and reliable team member
Excellent customer-facing and operational skills
Have sufficient mobility to perform duties in small spaces involving crouching,
stooping, kneeling and physical ability to perform tasks requiring physical
strength to lift 30-45lbs.
Ability to work at the Boston or Lowell offices as needed.
