Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2021 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
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vPro are trademarks of Intel Corporation or its versions of Windows. Systems may require license terms, your sole remedy is to return the
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Microsoft and Windows are either registered hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
trademarks or trademarks of Microsoft take full advantage of Windows functionality. refund policy of your seller.
Corporation in the United States and/or other Windows 10 is automatically updated, which is
countries. The microSD Logo and microSD are always enabled. ISP fees may apply and For any further information or to request a full
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C are registered trademarks of USB for updates. Go to http://www.microsoft.com contact your seller.
Implementers Forum. DisplayPort™ and the for details.
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To access the latest user guides, go to
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(VESA®) in the United States and other
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The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: February 2021

Document Part Number: M11676-001

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.

iii
iv Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Keyboard area ...................................................................................................................................................... 10
Touchpad ........................................................................................................................................... 10
Touchpad settings ........................................................................................................... 10
Adjusting touchpad settings ........................................................................ 10
Turning on the touchpad .............................................................................. 10
Touchpad components .................................................................................................... 10
Lights ................................................................................................................................................. 11
Button, speakers, and fingerprint reader ......................................................................................... 12
Special keys ....................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Rear ...................................................................................................................................................................... 15
Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 18

Computer major components .............................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 20
Cable Kit ............................................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 24

Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 24
Electrostatic discharge information .................................................................................................................... 25
Generating static electricity .............................................................................................................. 25
Preventing electrostatic damage to equipment ............................................................................... 26
Personal grounding methods and equipment .................................................................................. 26
Grounding the work area ................................................................................................................... 27

v
 Recommended materials and equipment ........................................................................................ 27
Cleaning your computer ...................................................................................................................................... 28
Enabling HP Easy Clean (select products only) ................................................................................. 28
Removing dirt and debris from your computer ................................................................................ 28
Cleaning your computer with a disinfectant ..................................................................................... 29
Caring for wood veneer (select products only) ................................................................................. 30
Packaging and transporting guidelines .............................................................................................................. 30
Accessing support information ........................................................................................................................... 30

5 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures .................................................................................................................. 32
Preparation for disassembly ............................................................................................................. 32
Bottom cover ..................................................................................................................................... 32
Battery ............................................................................................................................................... 33
Memory modules ............................................................................................................................... 35
WLAN module .................................................................................................................................... 36
Solid-state drive ................................................................................................................................ 38
RTC battery ........................................................................................................................................ 38
I/O board ............................................................................................................................................ 39
Touchpad ........................................................................................................................................... 40
Fan ..................................................................................................................................................... 41
Fingerprint reader board ................................................................................................................... 42
Heat sink ............................................................................................................................................ 43
System board .................................................................................................................................... 44
Speaker .............................................................................................................................................. 46
Power connector cable ...................................................................................................................... 47
Display assembly ............................................................................................................................... 48
Top cover with keyboard ................................................................................................................... 54

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 56

Using Computer Setup ......................................................................................................................................... 56
Navigating and selecting in Computer Setup ................................................................................... 56
Restoring factory settings in Computer Setup ................................................................................. 56
Updating the BIOS ............................................................................................................................. 57
Determining the BIOS version ......................................................................................... 57
Preparing for a BIOS update ........................................................................................... 57
Downloading a BIOS update ......................................................................... 57
Installing a BIOS update ............................................................................... 58
Changing the boot order using the f9 prompt .................................................................................. 58
TPM BIOS settings (select products only) ........................................................................................................... 58
Using HP Sure Start (select products only) ......................................................................................................... 59

vi
7 Backing up, restoring, and recovering ........................................................................................................... 60
Backing up information and creating recovery media ........................................................................................ 60
Using Windows tools for backing up ................................................................................................. 60
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 60
Restoring and recovering your system ............................................................................................................... 60
Creating a system restore ................................................................................................................. 61
Restoring and recovery methods ...................................................................................................... 61
Recovering using HP Recovery media ............................................................................................... 61
Changing the computer boot order ................................................................................................... 61
Using HP Sure Recover (select products only) .................................................................................. 62

8 Using HP PC Hardware Diagnostics ................................................................................................................ 63

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 63
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 63
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 63
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 63
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 64
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 64
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 64
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 64
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 64
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 65
Installing HP PC Hardware Diagnostics Windows ............................................................................. 65
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 65
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 65
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 66
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 66
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 66
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 66
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 67
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 67
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 67
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 67
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 67

vii
 9 Specifications .............................................................................................................................................. 69
Computer specifications ...................................................................................................................................... 69
35.6 cm (14.0 in) display specifications .............................................................................................................. 69
Solid-state drive specifications ........................................................................................................................... 70

10 Statement of memory volatility .................................................................................................................. 71

Current BIOS steps ............................................................................................................................................... 71
Nonvolatile memory usage ................................................................................................................................. 73
Questions and answers ....................................................................................................................................... 75
Using HP Sure Start (select products only) ......................................................................................................... 76

11 Power cord set requirements ...................................................................................................................... 77

Requirements for all countries ............................................................................................................................ 77
Requirements for specific countries and regions ................................................................................................ 77

12 Recycling .................................................................................................................................................. 79

Index ............................................................................................................................................................. 80

viii
1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions
Category Description

Product Name HP ProBook 445 G8 Notebook PC

Processors AMD® processors

AMD Ryzen™ 7 PRO 5850U

AMD Ryzen 7 PRO 5800U

AMD Ryzen 5 PRO 5650U

AMD Ryzen 5 PRO 5600U

AMD Ryzen 3 PRO 5400U

Graphics Internal graphics

AMD Radeon™ Graphics

Supports HD Decode, DX12, and HDMI 1.4b up to 4K 30 Hz,

Display 35.6 cm (14.0 in), full high definition (FHD) (1920 × 1080), narrow bezel, UWVA, antiglare, bent, camera
privacy cover

250 nits, 45% CG, eDP 1.2 without PSR, no camera

250 nits, 45% CG, eDP 1.2 without PSR, HD camera

250 nits, 45% CG, eDP 1.2 without PSR, HD + IR camera

400 nits, 72% CG, eDP 1.3 + PSR, low power, HD camera

400 nits, 72% CG, eDP 1.3 + PSR, low power, HD + IR camera

400 nits, sRGB 100, eDP 1.4 + PSR2, low power, HD camera

400 nits, sRGB 100, eDP 1.4 + PSR2, low power, HD + IR camera

1000 nits, 72% CG, eDP 1.4 + PSR2, SVG3, privacy, HD camera

1000 nits, 72% CG, eDP 1.4 + PSR2, SVG3, privacy, HD + IR camera

35.6 cm (14.0 in), full high definition (HD) (1366 × 768), narrow bezel, SVA, antiglare, bent, camera
privacy cover

250 nits, 45% CG, eDP 1.2 without PSR, no camera

250 nits, 45% CG, eDP 1.2 without PSR, HD camera

250 nits, 45% CG, eDP 1.2 without PSR, HD + IR camera

Memory Two customer-accessible (by IT or self-maintainers only) memory module slots supporting up to 32 GB of
RAM

DDR4-3200 dual-channel support

Supports the following configurations:

1
 Table 1-1 Product components and their descriptions (continued)
Category Description

● 32 GB (16 × 2)

● 16 GB (8 × 2) or (16 × 1)

● 12 GB (8 + 4)

● 8 GB (8 × 1 or 4 × 2)

● 4 GB (4 × 1)

Primary storage M.2 2280 solid-state drives, PCIe, NVMe

1 TB, PCIe-3 × 4, TLC

512 GB, value

256 GB, value

128 GB, PCIe-3 × 2, PCIe, TLC

Audio and video Camera, HD 720p (select products only)

Camera, HD 720p + IR (infrared) (select products only)

Camera privacy cover

Stereo speakers (2)

Microphone (dual array)

Supports WDR (wide dynamic range)

RJ-45 (network) jack Realtek RTL8111HSH-CG 10/100/1000

The following support S3 (Working)/S4 (Hibernation)/S5 (Shutdown) wake on LAN (via out of band) and S0
(Working)/S3 (Sleep)/S4 (Hibernation)/S5 (Shutdown) MPAT (via out of band): HP Docking Station, HP USB-C
Mini Dock, HP USB-C/A Universal Dock G2, HP USB-C Dock G5, HP Thunderbolt™ Dock 120 W G2.

Wireless Wireless Local Area Network (WLAN) (select products only)

Intel® Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.1

Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer
speeds)

Realtek RTL8822BE 802.11ac/abgn 2 × 2 + Bluetooth 5 (MU-MIMO supported)

Compatible with Miracast® devices

Two WLAN antennas configured at top of panel

Supports HP Connection Optimizer (with data analytics)

Supports Static BIOS SAR for Intel modules and Realtek modules

Supports HP Extended Range Wireless LAN

Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)

Ports HDMI 1.4b

Audio-out (headphone)/audio-in (microphone) combo jack

(3) USB 3.1 Gen 1 Type-A port

USB 3.2 Gen 2 Type-C port

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

RJ-45 (network) jack

AC Smart Pin adapter plug, 4.5 mm

Media card reader microSD™ memory card reader

Sensors Hall sensor

Keyboard/pointing Keyboard
devices
Backlit, spill resistant

Not backlit, spill resistant

Backlit, spill resistant, privacy

Clickpad

Firmware PTP

Microsoft® precision touchpad default gestures support

No hybrid mode support

Power requirements Battery

3 cell, 45 Whr, HP Long Life

HP fast charge technology

Long life

Smart AC adapters

65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft)

65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) (LA MERCO)

65 W, nPFC, 4.5 mm, EM

65 W, straight, nPFC, USB Type-C®, 1.8 m (6 ft)

45 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft)

45 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) (LA MERCO)

45 W, right angle, 4.5 mm, nPFC, standard, C8, 2-prong (only for Japan)

45 W, nPFC, straight, USB Type-C

Power cord

C7, 1.0 m (3.3 ft) conventional

C5, 1.0 m (3.3 ft) conventional

Security Trusted Platform Module (TPM) 2.0

Fingerprint sensor (select products only)

Camera privacy cover

Nano security cable slot

Operating system Windows® 10 Home 64

3
 Table 1-1 Product components and their descriptions (continued)
Category Description

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market PPP

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 StF MSNA for Higher Education Strategic

Windows 10 Enterprise 64

Windows 10 Enterprise 64 LTSC 1809 (RS5)

Windows 10 Pro 64

Windows 10 Pro CBB 1909

Windows 10 Pro CBB 2004

Windows 10 Pro 64 Chinese Market

Windows 10 Pro 64 StF MSNA Plus

Windows 10 Pro 64 StF MSNA Standard

Windows 10 Pro 64 StF MSNA Strategic

Windows 10 Pro 64 Value 2

Windows 10 Pro 64 Value 2 Chinese Market

FreeDOS 3.0

Restore media

Windows 10 Professional 64 bit OS DVD

Windows 10 Professional 64 bit OS USB

Certified

Microsoft WHQL

4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Serviceability End user replaceable parts

AC adapter

5
 2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right
Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) microSD memory card reader Reads optional memory cards that store, manage, share, or
access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the
computer.

2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(2) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

6 Chapter 2 Components
 Table 2-1 Right-side components and their descriptions (continued)

Component Description

(3) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.

(4) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external
device.

(5) USB port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is off.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external
device.

(6) USB Type-C® power connector port, Connects an AC adapter that has a USB Type-C connector,
SuperSpeed port, and DisplayPort™ connector supplying power to the computer and, if needed, charging the
computer battery.

– and –

Connects a USB device, provides high-speed data transfer, and

(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small external
device.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

(7) Battery light When AC power is connected:

● White: The battery charge is greater than 90%.

● Amber: The battery charge is from 0 to 90%.

● Off: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

● Off: The battery is not charging.

(8) Power connector Connects an AC adapter.

Left
Use the illustration and table to identify the components on the left side of the computer.

Left 7
 Table 2-2 Left-side components and their descriptions

Component Description

(1) Nano security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it might not prevent the computer from being mishandled or
stolen.

(2) RJ-45 (network) jack/status lights Connects a network cable.

● Green (left): The network is connected.

● Amber (right): Activity is occurring on the network.

(3) USB SuperSpeed powered port Connects and supplies power to a USB device, provides high-
speed data transfer, and (for select products) charges small
devices (such as a smartphone) when the computer is on or in
Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external
device.

Display
Use the illustration and table to identify the display components.

8 Chapter 2 Components
Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera light (select products only) On: The camera is in use.

(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(5) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.

NOTE: If you have both front-facing and rear-facing cameras, when

one camera lens is revealed and ready to use, the other is concealed.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display 9
 Keyboard area
Keyboards can vary by language.

Touchpad
The touchpad settings and components are described here.

Touchpad settings
You learn how to adjust the touchpad settings and components here.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the Touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.

Touchpad components
Use the illustration and table to identify the touchpad components.

10 Chapter 2 Components
 Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

Lights
Use the illustration and table to identify the lights on the computer.

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing.

(3) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

(4) Microphone mute light ● On: Microphone is off.

● Off: Microphone is on.

(5) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the Sleep

state, a power-saving state. The computer shuts off power
to the display and other unnecessary components.

Keyboard area 11
 Table 2-5 Lights and their descriptions (continued)

Component Description

● Off: Depending on your computer model, the computer is

off, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.

(6) Fn lock light On: The fn key is locked.

Button, speakers, and fingerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.

IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your notebook does not include a fingerprint reader.

Table 2-6 Button, speakers, and fingerprint reader and their descriptions
Component Description

(1) Speakers Produce sound.

(2) Power button ● When the computer is off, press the button briefly to turn on
the computer.

● When the computer is on, press the button briefly to initiate

Sleep.

● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

12 Chapter 2 Components
 Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued)

Component Description

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button for at
least 4 seconds to turn off the computer.

To learn more about your power settings, see your power

options.

▲ Right-click the Power meter icon and then select

Power Options.

(3) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.

▲ Touch your finger to the fingerprint reader.

IMPORTANT: To prevent fingerprint logon issues, make

sure when you register your fingerprint that all sides of your
finger are registered by the fingerprint reader.

Special keys
Use the illustration and table to identify the special keys.

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with
the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are called
hot keys.

(3) Windows key Opens the Start menu.

Keyboard area 13
 Table 2-7 Special keys and their descriptions (continued)

Component Description

NOTE: Pressing the Windows key again will close the Start
menu.

(4) Action keys Execute frequently used system functions.

(5) Windows application key Displays options for a selected object.

(6) Power button ● When the computer is off, press the button briefly to turn
on the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button for
at least 4 seconds to turn off the computer.

To learn more about your power settings, see your power

options.

▲ Right-click the Power meter icon and then select

Power Options.

Bottom
Use the illustration and table to identify the bottom component.

14 Chapter 2 Components
 Table 2-8 Bottom component and its description

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.

Rear
Use the illustration and table to identify the rear component.

Table 2-9 Rear component and its description

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of these examples. Refer to the illustration that most closely
matches the service label on your computer.

Rear 15
 Table 2-10 Service label components

Component

(1) HP product name

(2) Warranty period

(3) Product ID

(4) Serial number

Table 2-11 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-12 Service label components

Component

(1) HP product name

(2) Product ID

16 Chapter 2 Components
 Table 2-12 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory labels—Provide regulatory information about the computer.

● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 17
 3 Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number

(1) Display assembly not available as a

spare part
NOTE: Display spare parts are available only as subcomponents. For spare part information, see
Display assembly subcomponents on page 20.

(2) Top cover with keyboard

NOTE: For a detailed list of country codes, see Top cover with keyboard on page 54.

Backlit M23769-001

Not backlit M23770-001

Backlit, for use in privacy models M23771-001

(3) Power connector cable M21725-001

(4) Touchpad M27891-001

NOTE: The touchpad cable is available in the Cable Kit as spare part number M23765-001.

(5) Speaker M21400-001

(6) Heat sink (includes replacement thermal material) M47406-001

(7) Solid-state drive

1 TB, PCIe, TLC L85348-002

512 GB, PCIe, value L85364-002

256 GB, PCIe, value L85354-002

128 GB, PCIe, TLC M06792-002

(8) I/O board (includes cable) M21712-001

NOTE: The I/O board cables are available in the Cable Kit as spare part number M23765-001. The
RJ-45 door is available in the Plastics Kit as spare part number M23955-001.

(9) Real-time clock (RTC) battery M34737-001

(10) Bottom cover M21370-001

(11) System board (includes integrated processor)

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

AMD Ryzen 7 5850U processor M47405-xx1

AMD Ryzen 7 5800U processor M47403-xx1

AMD Ryzen 5 5650U processor M47404-xx1

AMD Ryzen 5 5600U processor M47402-xx1

AMD Ryzen 3 5400U processor M47401-xx1

(12) Fan M21718-001

(13) Battery (3 cell, 45 Whr) M02027-002

Computer major components 19

 Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

(14) WLAN module

Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) L35282-002

Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.1 L16647-002

Realtek RTL8822BE 802.11ac/abgn 2 × 2 + Bluetooth 5 (MU-MIMO supported) L44796-002

(15) Fingerprint reader M21724-001

NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number
M23765-001. The fingerprint reader bracket is available in the Bracket Kit as spare part number
M21715-001. The fingerprint reader insert (for use on models without a fingerprint reader) is
available in the Plastics Kit as spare part number M23955-001.

Memory modules (DDR4, PC-3200; not illustrated)

16 GB L67710-002

8 GB L46598-002

4 GB L83673-002

Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

20 Chapter 3 Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers
Item Component Spare part number

(1) Display bezel

For use in models without a camera M21386-001

For use in models with an HD camera M21387-001

For use in models with an HD + IR camera M21388-001

(2) Camera module

HD camera M29582-001

IR camera M27887-001

Microphone module (for use in models without a camera module; includes display panel adhesive M27886-001
and bezel adhesive)

Display assembly subcomponents 21

 Table 3-2 Display component descriptions and part numbers (continued)

Item Component Spare part number

(3) Display panel

FHD, privacy, 1000 nits M47410-001

FHD, 400 nits M47409-001

FHD, 250 nits M47408-001

HD, 250 nits M47407-001

(4) Hinges (left and right; includes bezel trim pieces, bezel trim protective shielding, display panel M21374-001
adhesive, and bezel adhesive)

(5) WLAN antennas and cables (includes display panel adhesive and bezel adhesive) M23850-001

(6) Display/camera cable (includes display panel adhesive and bezel adhesive) M23766-001

(7) Display back cover (includes bezel adhesive) M21384-001

Cable Kit
To identify the contents of the Cable Kit, use this table.
Table 3-3 Cable Kit content descriptions and part number

Component Spare part number

Cable Kit, includes: M23765-001

I/O board cable

I/O board cable (USB 3.0)

Touchpad cable

Fingerprint reader board cable

Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-4 Miscellaneous part descriptions and part numbers
Component Spare part number

AC adapters

65 W, nPFC, USB-C, 1.8 m (6.0 ft) L67440-001

65 W, nPFC, 3 pin, 4.5 mm 710412-001

65 W, nPFC, 4.5 mm, EM 913691-850

45 W, nPFC, SMART, RC, 4.5 mm, nonslim 741727-001

45 W, nPFC, 3 pin, USB-C, 1.8 m (6.0 ft) L43407-001

45 W, nPFC, 2 pin, 4.5 mm 742436-001

22 Chapter 3 Illustrated parts catalog

Table 3-4 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

Screw Kit M23768-001

Plastics Kit (includes fingerprint reader insert, RJ-45 door, and cable holder) M23955-001

Miscellaneous Kit (includes microphone rubber with mesh, conductive base tape, and memory module M21394-001
protective shielding)

Power cord (C5, conventional, 1.0 m [3.3 ft])

Japan L19375-001

Power adapter, duckhead

Japan L33157-001

Power cord (C5, conventional, 1.0 m [3.3 ft])

Argentina L19357-001

Australia L19358-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

Japan L19365-001

North America L19367-001

People's Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

The United Kingdom L19373-001

Miscellaneous parts 23
 4 Removal and replacement procedures
preliminary requirements

Use this information to properly prepare to disassemble and reassemble the computer.

Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

Handle cables with extreme care to avoid damage.

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with
extreme care; these cables tear easily.

Drive handling
Note the following guidelines when handling drives.

24 Chapter 4 Removal and replacement procedures preliminary requirements

 IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

IMPORTANT: To prevent damage to the device when you remove or install internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
Personal grounding methods and equipment on page 26.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Follow these static electricity guidelines.
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Electrostatic discharge information 25

 Table 4-1 Static electricity occurrence based on activity and humidity (continued)

Relative humidity

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

26 Chapter 4 Removal and replacement procedures preliminary requirements

 Table 4-2 Static shielding protection levels (continued)

Static shielding protection levels

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area

To prevent static damage at the work area, follow these precautions.
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.

Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity.
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags

Electrostatic discharge information 27

 ● Transparent metallized shielding bags
● Transparent shielding tubes

Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.

Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer
on page 28 for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning
your computer with a disinfectant on page 29 for guidelines to help prevent the spread of harmful
bacteria and viruses.

Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 30.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the finish.

28 Chapter 4 Removal and replacement procedures preliminary requirements

 5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 29 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.

Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 28, Caring for wood veneer (select products only) on page 30, or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.

CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Cleaning your computer 29

 Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 28 for the recommended steps to clean the high-
touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the
surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 29 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Accessing support information

Use this information to find the HP support that you need.
Table 4-3 Support information locations
Service consideration Path to access information

Records of reported failure incidents stored Windows:

on the computer
Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:

1. Press the power button.

2. Immediately and repeatedly press esc when the power button light turns white.

30 Chapter 4 Removal and replacement procedures preliminary requirements

Table 4-3 Support information locations (continued)

Service consideration Path to access information

NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.

3. Press f10 to enter the BIOS setup.

4. (On commercial products) Under the Main tab, select BIOS event log, and then
select View BIOS Event Log.

- or -

(On consumer products) Under the Main tab, select System Log.

Post operating system failures are logged in the Event Viewer.

1. Turn on the computer and allow the operating system to open.

2. Click the search icon in the taskbar.

3. Type Event Viewer, and then press enter.

4. Select the log from the left panel. Details display in the right panel.

Chrome:

1. Go to support.google.com/chrome.

2. Search collect Chrome device logs.

Technical bulletins To locate technical bulletins:

1. Go to www.hp.com.

2. Place the cursor over Problem solving to display more options.

3. Select Support & Troubleshooting.

4. Type the serial number, product number, or product name to go to the product
support page.

5. Select Advisories to view technical bulletins.

Repair professionals To locate repair professionals:

1. Go to www.hp.com.

2. Place the cursor over Support resources to display more options.

3. Select Authorized service providers.

Component and diagnosis information, failure To locate diagnosis information and actions:
detection, and required action
1. Go to http://www.hp.com/go/techcenter/pcdiags.

2. Select Get Support.

3. Near the bottom of the window, select Notebook PCs, and the select your
location.

Accessing support information 31

 5 Removal and replacement procedures for
authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.

IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

You must remove, replace, or loosen as many as 53 screws when you service the parts described in this
chapter. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To remove and replace computer components, use these procedures.
See Removal and replacement procedures preliminary requirements on page 24 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1 Bottom cover description and part number

Description Spare part number

Bottom cover M21370-001

Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly
on page 32).
Remove the bottom cover:
1. Loosen the three captive Phillips screws (1) and remove the two Phillips M2.0 × 4.0 screws (2) that
secure the bottom cover to the computer.

32 Chapter 5 Removal and replacement procedures for authorized service provider parts
 2. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom
cover from the computer (1).
3. Remove the bottom cover from the computer (2).

To replace the bottom cover, reverse the removal procedures.

Battery
To remove the battery, use this procedure and illustration.
Table 5-2 Battery description and part number

Description Spare part number

Battery, 3 cell, 45 Whr M02027-002

Component replacement procedures 33

 WARNING! To avoid personal injury and damage to the product:
● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,
which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might
puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,
which can cause shorting across the connectors.

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.

Remove the battery:

1. Disconnect the battery cable from the system board (1).
2. Remove the six Phillips M2.0 × 4.0 screws (2) that secure the battery to the computer.
3. Remove the battery from the computer (3).

To insert the battery, reverse the removal procedures.

34 Chapter 5 Removal and replacement procedures for authorized service provider parts
Memory modules
To remove the memory modules, use this procedure and illustration.
Table 5-3 Memory module descriptions and part numbers

Description Spare part number

16 GB, DDR4-3200 L67710-002

8 GB, DDR4-3200 L46598-002

4 GB, DDR4-3200 L83673-002

Before removing the memory, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
If you are replacing a memory module, remove the existing memory module:
1. Lift the protective shielding to access the memory modules.
2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

To install a memory module:
1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot
at an angle until it is seated (2).

Component replacement procedures 35

 2. Press down on the module until the side retention clips snap into place (3).

WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-4 WLAN module descriptions and part numbers

Description Spare part number

Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) L35282-002

Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.1 L16647-002

Realtek RTL8822BE 802.11ac/abgn 2 × 2 + Bluetooth 5 (MU-MIMO supported) L44796-002

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the WLAN module:
1. Carefully disconnect the two antenna cables from the module (1).

36 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.

3. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on
the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 37

 Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.
Table 5-5 Solid-state drive descriptions and part numbers

Description Spare part number

1 TB, PCIe, TLC L85348-002

512 GB, PCIe, value L85364-002

256 GB, PCIe, value L85354-002

128 GB, PCIe, TLC M06792-002

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.
2. Pull the drive away from the socket to remove it (2).

To install the solid-state drive, reverse the removal procedures.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

RTC battery
To remove the RTC battery, use this procedure and illustration.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts
 Table 5-6 RTC battery description and part number

Description Spare part number

RTC battery M34737-001

Before removing the RTC battery, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the RTC battery:
1. Use a tool to release the battery from the computer (1).
2. Disconnect the battery cable from the system board (2).

Reverse this procedure to install the RTC battery.

I/O board
To remove the I/O board, use this procedure and illustration.
Table 5-7 I/O board description and part number

Description Spare part number

I/O board M21712-001

I/O board cables (included in Cable Kit) M23765-001

RJ-45 (network) door (included in Plastics Kit) M23955-001

Before removing the I/O board, follow these steps:

Component replacement procedures 39

 1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the I/O board:
1. Disconnect the cable from the larger ZIF connector (1) and smaller ZIF connector (2) on the I/O board.
2. Remove the three Phillips M2.0 × 4.0 screws (3) that secure the board to the computer, and then remove
the network jack door from the board (4).
3. Remove the board from the computer (5).

Reverse this procedure to install the I/O board.

Touchpad
To remove the touchpad, use this procedure and illustration.
Table 5-8 Touchpad description and part number

Description Spare part number

Touchpad M21148-001

Touchpad cable (included in Cable Kit) M27891-001

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 33).
Remove the touchpad:

40 Chapter 5 Removal and replacement procedures for authorized service provider parts
 1. Disconnect the system board cable from the ZIF connector on the touchpad (1).
2. Remove the four Phillips M2.0× 2.0 screws (2) that secure the touchpad to the computer.
3. Remove the two Phillips M1.6 × 2.0 screws (3) that secure the touchpad to the computer.
4. Remove the touchpad from the computer (4).

Reverse this procedure to install the touchpad.

Fan
To remove the fan, use this procedure and illustration.
Table 5-9 Fan description and part number

Description Spare part number

Fan M21718-001

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the fan assembly:
1. Remove display cable from the clips on the right side of the fan (1).
2. Remove the three Phillips 2.0 × 4.0 screws (2) that secure the fan to the computer.
3. Disconnect the fan cable from the system board (3).

Component replacement procedures 41

 4. Remove the fan from the computer (4).

Reverse this procedure to install the fan assembly.

Fingerprint reader board

To remove the fingerprint reader board, use this procedure and illustration.
Table 5-10 Fingerprint reader board description and part number

Description Spare part number

Fingerprint reader board M21724-001

Fingerprint reader board cable (included in Cable Kit) M23765-001

Fingerprint reader board bracket (included in Bracket Kit) M21715-001

Fingerprint reader insert (for use in models without a fingerprint reader) M23955-001

Before removing the fingerprint reader board, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the fingerprint reader board:
1. Disconnect the cable from the ZIF connector on the fingerprint reader board (1).
2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the fingerprint reader bracket to the computer,
and then remove the bracket (3).

42 Chapter 5 Removal and replacement procedures for authorized service provider parts
 3. Remove the fingerprint reader board from the computer (4).

Reverse this procedure to install the fingerprint reader board.

Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 5-11 Heat sink descriptions and part numbers

Description Spare part number

Heat sink M47406-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the heat sink:
1. In the order indicated on the heat sink, loosen the six captive Phillips screws (1) that secure the heat
sink to the computer.

Component replacement procedures 43

 2. Remove the heat sink from the computer (2).

3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits. The following illustration shows the replacement thermal
material locations.
Thermal material is used on the heat sink (1) and associated system board component (2).

Reverse this procedure to install the heat sink.

System board
To remove the system board, use these procedures and illustrations.

44 Chapter 5 Removal and replacement procedures for authorized service provider parts
Table 5-12 System board descriptions and part numbers

Description Spare part number

System board (includes integrated processor)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

AMD Ryzen 7 5850U processor M47405-xx1

AMD Ryzen 7 5800U processor M47403-xx1

AMD Ryzen 5 5650U processor M47404-xx1

AMD Ryzen 5 5600U processor M47402-xx1

AMD Ryzen 3 5400U processor M47401-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 33).
4. Remove the fan (see Fan on page 41).
When you replace the system board, be sure to remove the following components (as applicable) from the
defective system board and install them on the replacement system board:
● Memory modules (see Memory modules on page 35).
● WLAN module (see WLAN module on page 36).
● Solid-state drive (see Solid-state drive on page 38).
● Heat sink (see Heat sink on page 43).
Remove the system board:
1. Disconnect the following cables from the system board:
● Antenna cables from the WLAN module (select products only) (1)
● Power connector cable (2)
● Speaker cable (3)
● Display cable (4)
● USB cable (ZIF) from USB board (5)
● USB cable (ZIF) from system board (6)
● Touchpad cable (ZIF) (7)
● Keyboard backlight cable (ZIF) (select products only) (8)
● Keyboard cable (ZIF) (9)

Component replacement procedures 45

 ● Fingerprint reader cable (ZIF) (select products only) (10)
● RTC battery cable (11)

2. Remove the port bracket (1), by removing the three Phillips M2.0 × 4.0 screws (2) that secure the
bracket to the system board, and then removing the bracket (3).
3. Remove the two Phillips M2.0 × 2.5 screws (4) that secure the system board to the computer.
4. Lift the side of the system board upward (5), and then pull the system board away from the connectors
on the side of the computer to remove it (6).

Reverse this procedure to install the system board.

Speaker
To remove the speaker, use this procedure and illustration.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts
 Table 5-13 Speaker description and part number

Description Spare part number

Speaker M21400-001

Before removing the speaker, follow these steps:

1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 33).
4. Remove the system board (see System board on page 44).
Remove the speaker:
1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the speaker to the computer.
2. Lift the side of the speaker up, and then pull it toward the left to remove it (2). When installing the
speaker, be sure that the rubber cap in installed on the right end of the speaker (3) .

Reverse this procedure to install the speaker.

Power connector cable

To remove the power connector cable, use this procedure and illustration.
Table 5-14 Power connector cable description and part number

Description Spare part number

Power connector cable M21725-001

Before removing the power connector cable, follow these steps:

Component replacement procedures 47

 1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the power connector cable:
1. Remove the two Phillips M2.5 × 4.0 screws (1) that secure the right display hinge to the computer, and
then rotate the hinge off the power connector (2).
2. Remove the Phillips M2.0 × 4.0 screw (3) that secures the power connector to the computer.
3. Disconnect the cable from the system board (4).
4. Remove the power connector cable from the computer (5).

Reverse this procedure to install the power connector cable.

Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the
subcomponent level.
Before removing the display panel, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 33).
4. Remove the power connector cable (see Power connector cable on page 47).
Remove the display assembly:
1. If you need to remove the bezel:

48 Chapter 5 Removal and replacement procedures for authorized service provider parts
 a. Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it.
b. Remove the bezel from the display (4).
The display bezel is available as the following spare part numbers:
M21386-001: Models without a camera
M21387-001: Models with an HD camera
M21388-001: Models with an HD + IR camera

2. If you need to remove the display panel:

a. The display panel is secured to the display enclosure with tape that is installed under the left and
right sides of the panel. You have to pull the tape out from behind the panel from all four corners
of the panel. To remove the panel, use tweezers to grasp and pull the end of the tape out from
behind the panel (1). While turning the tweezers, wrap the tape around the tweezers (2) as you
continue to pull the tape out from behind the display panel. You must pull the tape multiple times
before it is completely removed.

Component replacement procedures 49

 b. Rotate the display panel over and place it next to the display enclosure (3).
Display panels are available as the following spare part numbers:
M47410-001: FHD, 1000 nit, privacy panel
M47409-001: FHD, 400 nit panel
M47408-001: FHD, 250 nit panel
M47407-001: HD, 250 nit panel

c. Lift the tape from the connector on the display panel (1), and then disconnect the cable from the
panel (2).

50 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Use the following illustration to determine proper adhesive installation locations on the display rear
cover. Before installing the display panel, be sure to connect the display cable to the back of the panel.
The display panel tape is available in the LCD Support Kit as spare part number M23559-001.

4. If you need to remove the camera module:

▲ Use a tool to lift up evenly across the module and peel the module up from the display back cover
(1), and then disconnect the cable from the reverse ZIF connector on the module (2). The camera
module is available as spare part number M29582-001 for HD cameras and M27887-001 for IR
cameras. The microphone module (for use in models without a camera module) is available as
spare part number M27886-001.

NOTE: For installation, note that the cable routes under the camera module before it connects to
the module.

Component replacement procedures 51

 5. To remove the remainder of the display subcomponents, you must remove the display assembly from
the computer. To remove the display assembly, disconnect the antenna cables from the WLAN module
(1).
6. Remove the cables from the clips around the fan (2), and the disconnect the display cable (3).

7. Remove the five Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer.
8. Rotate the display to open the hinges (2).
9. Separate the display assembly from the computer (3).

10. If you need to remove the hinges from the display enclosure:
a. Remove the trim pieces (1).
b. Remove the two Phillips M2.0 × 2.5 screws (2) from each hinge.

52 Chapter 5 Removal and replacement procedures for authorized service provider parts
 c. Remove the Phillips M2.5 × 4.0 screw (3) from each hinge.
d. Remove the hinges from the display (4).
The hinges and associated parts are available in the Hinge Kit as spare part number M21374-001.

11. If you need to remove the display panel/camera cable, peel the cable up off the inside of the display rear
cover.
The display panel/camera cable is available as spare part number M23766-001.

Component replacement procedures 53

 12. If you need to remove the WLAN antennas and cables, remove the cables from the plastic clips at the
bottom-right and the clips on the inside of the display rear cover (1), and then peel the antennas off the
cover (2). The WLAN antennas and cables are available as spare part number M23850-001.

The display rear cover is available as spare part number M21384-001.

Reverse this procedure to reassemble and replace the display assembly.

Top cover with keyboard

The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the first table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.
Table 5-15 Top cover with keyboard descriptions and part numbers

Description Spare part number

Top cover with keyboard, backlit M23769-001

Top cover with keyboard, not backlit M23770-001

Top cover with keyboard, backlit, for use in privacy models M23771-001

Table 5-16 Spare part country codes

For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number

Belgium -A41 Hungary -211 Saudi Arabia -171

Brazil -201 Iceland -DD1 Slovenia -BA1

Bulgaria -261 India -D61 South Korea -AD1

Chile -161 Israel -BB1 Spain -071

Czech Republic/Slovakia -FL1 Italy -061 Switzerland -BG1

Denmark -081 Japan -291 Taiwan -AB1

54 Chapter 5 Removal and replacement procedures for authorized service provider parts
Table 5-16 Spare part country codes (continued)

For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number

Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway

French Canada -DB1 Northern Africa -FP1 Turkey -141

Finland/Sweden -B71 Norway -091 Turkey-F -541

France -051 Portugal -131 Ukraine -BD1

Germany -041 Romania -271 United Kingdom -031

Greece -151 Russia -251 United States -001

Component replacement procedures 55

 6 Computer Setup (BIOS), TPM, and HP Sure
Start

HP provides several tools to help set up and protect your computer.

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for types of devices installed, the startup sequence of the computer, and amount of system
and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.

To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.

Navigating and selecting in Computer Setup

You can navigate and select in Computer Setup using one or more methods.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

To return all settings in Computer Setup to the values that were set at the factory, follow these steps.

NOTE: Restoring defaults will not change the hard drive mode.

56 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

 1. Start Computer Setup. See Using Computer Setup on page 56.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory
Defaults and Exit.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are
packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Using Computer Setup on page 56.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Preparing for a BIOS update on page 57.

Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.

Using Computer Setup 57

 1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You might need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps.
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps.
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

58 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

 IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of
TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP
will not be responsible for any related liabilities.
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Using Computer Setup on page 56.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Using HP Sure Start (select products only) 59

 7 Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 61 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling
all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods
on page 61.

60 Chapter 7 Backing up, restoring, and recovering

Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal files and documents should not be affected.

Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 61.
For more information about the first two methods, see the Get Help app:
Select the Start button, select the Get Help app, and then enter the task you want to perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
on page 60.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 61 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive,
depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

Restoring and recovering your system 61

 To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-
screen instructions to find your product and locate your documentation.

62 Chapter 7 Backing up, restoring, and recovering

8 Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 64.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲ You have several options after you receive a failure ID:
● Click Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
● Click the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

Using HP PC Hardware Diagnostics Windows (select products only) 63

 NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and fixes.
3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button.
2. Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as
administrator.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to
download to your computer or a USB flash drive.
The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

64 Chapter 8 Using HP PC Hardware Diagnostics

 The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash
drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 66.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Using HP PC Hardware Diagnostics UEFI 65

 Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 66.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

66 Chapter 8 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/
techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or number.

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 67

 3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

68 Chapter 8 Using HP PC Hardware Diagnostics

9 Specifications

This chapter provides specifications for your computer.

Computer specifications
This section provides specifications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specifications, provide helpful
information.
Table 9-1 Computer specifications

Metric U.S.

Dimensions

Width 321.9 mm 12.67 in

Depth 213.9 mm 8.42 in

Height 19.95 mm 0.79 in

Weight 1.38 kg 3.04 lbs

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

35.6 cm (14.0 in) display specifications

This section provides specifications for your display.

Computer specifications 69
 Table 9-2 Display specifications

Metric U.S.

Active diagonal size 35.6 cm 14.0 in

Resolution 1920 × 1080

Surface treatment Antiglare

Brightness 250 nits (45% CG panels)

400 nits (sRGB, 72% CG panels)

1000 nits (privacy panels)

Viewing angle UWVA

Backlight WLED

Display panel interface eDP

Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 9-3 Solid-state drive specifications

256 GB* 512 GB* 1 TB*

Dimensions

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type PCIe PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Transfer rate

Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Total logical sectors 468,883,296 1,000,215,216 1,500,336,388

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might
differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

70 Chapter 9 Specifications
10 Statement of memory volatility

For general information regarding nonvolatile memory in HP business computers, and to restore nonvolatile
memory that can contain personal data after the system has been turned off and the hard drive has been
removed, use these instructions.
HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, with the following assumptions:
● No subsequent modifications were made to the system.
● No applications, features, or functionality were added to or installed on the system.
Following system shutdown and removal of all power sources from an HP business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in
nonvolatile memory. Use the following steps to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.

Current BIOS steps

Use these instructions to restore nonvolatile memory.
1. Follow these steps to restore the nonvolatile memory that can contain personal data. Restoring or
reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.
a. Turn on or restart the computer, and then quickly press esc.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The
computer restarts.
c. During the restart, press esc while the "Press the ESC key for Startup Menu" message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults. The computer reboots.
e. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

71
 g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check
box for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Select Yes at the
warning message. The computer reboots.
i. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or both,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap f1 to accept or f2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
If you clear data using Secure Erase, you cannot recover it.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu and scroll down to the esc menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
Clear the contents of the drive using the following Disk Sanitizer commands steps:
i. Turn on or restart the computer, and then quickly press esc.
ii. Select the Security menu and scroll down to the Utilities menu.
iii. Select Hard Drive Utilities.
iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to
clear, and then follow the on-screen instructions to continue.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.

72 Chapter 10 Statement of memory volatility

Nonvolatile memory usage
Use this table to troubleshooting nonvolatile memory usage.
Table 10-1 Troubleshooting steps for nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

HP Sure Start flash 8 MB No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.

For more
information,
see Using HP
Sure Start
(select products
only)
on page 76.

Real Time Clock 256 bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or by
configuration data. changing the Windows date &
memory time.

Controller (NIC) 64 KB (not No Yes Stores NIC NIC EEPROM is programmed A utility must be used to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.

DIMM Serial 256 bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)

System BIOS 9 MB Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are entered using
A utility must be used for
the Computer Setup (BIOS) or
writing data to this
a custom utility.
memory and is available

Nonvolatile memory usage 73

 Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued)

Does this Does this

memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
the on-screen
instructions.

Intel Management 1.5 MB or 7 MB Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read-write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility must be used
http://www.hp.com/ third-party data factory or by an for updating the
support. Select store. administrator using the firmware. Only firmware
Identify your Management Engine (MEBx) updates digitally signed
product for setup utility. The third-party by Intel can be applied
manuals and data store contents can be using this utility.
specific product populated by a remote
information, and management console or local
then follow the applications that have been
on-screen registered by an
instructions.) administrator to have access
to the space.

Bluetooth flash 2 megabits No Yes Stores Bluetooth flash is A utility must be used for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.

802.11 WLAN 4 kilobits to 8 No Yes Stores 802.11 WLAN EEPROM is A utility must be used for
EEPROM kilobits configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.

Camera (select 64 kilobits No Yes Stores camera Camera memory is A utility must be used for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
upgrade is necessary to
address a unique issue.

Fingerprint reader 512 KB flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.

74 Chapter 10 Statement of memory volatility

Questions and answers
Use this section to answer your questions about nonvolatile memory.
1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
See question and answer 6 for steps to securely erase information.
The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but
supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure runtime environment that supports a Graphic User Interface (GUI). In this environment,
you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the
keyboard to navigate and make menu and configuration selections. The UEFI BIOS also contains basic
system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the runtime environment allows
the loading and execution of software programs from storage devices to provide more functionality,
such as advanced hardware diagnostics (with the ability to display more detailed system information)
and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where is the UEFI BIOS located?
The UEFI BIOS is located on a flash memory chip. You must use a utility to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed and timing, voltage, and thermal information. This information is written by the
module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory
module is installed in a computer. Third-party tools do exist that can write to the EEPROM when the
memory module is not installed in a computer. Various third-party tools are available to read SPD
memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and erase the data?

Questions and answers 75

 IMPORTANT: Resetting results in the loss of information.
These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear the keys. You
must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure that
you used to create the Custom Secure Boot Keys, but select to clear or delete all Secure Boot Keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.

Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption.
If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state,
without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP
Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support.

76 Chapter 10 Statement of memory volatility

11 Power cord set requirements

This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
V ac or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 11-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

77
 Table 11-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

United Kingdom ASTA 1

United States UL 2

1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be
on each element.

3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be
a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler,
cable, and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.

78 Chapter 11 Power cord set requirements

12 Recycling

When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

79
 Index

A left side 7 G
AC adapters, spare part numbers 22 rear 15 grounding methods 24, 25, 26
action keys right side 6 guidelines
programmable key 13 computer major components 18 packaging 24, 30
touchpad 13 Computer Setup transporting 24, 30
navigating and selecting 56 workstation 24
B restoring factory settings 56
backup, creating 60 starting 56 H
backups 60 computer specifications 69 hard drive
BIOS control zone 10 specifications 69
determining version 57 heat sink
downloading an update 57, 58 D removal 43
updating 57 display spare part numbers 43
Bluetooth label 15 specifications 69 hinge
boot order display assembly illustrated 20
changing using the f9 prompt subcomponents 20 spare part number 20
58 display back cover HP PC Hardware Diagnostics UEFI
boot order, changing 61 illustrated 20 downloading 66
bottom 15 spare part number 20 failure ID code 65
bottom cover display bezel starting 66
removal 32 illustrated 20 using 65
spare part number 32 spare part number 20 HP PC Hardware Diagnostics Windows
buttons display cable accessing 63, 64
power 12, 13 illustrated 20 downloading 64
spare part number 20 failure ID code 63
C display components 8 installing 65
Cable Kit display panel using 63
spare part number 22 illustrated 20 HP Recovery media
camera 8 spare part number 20 recovery 61
identifying 8 HP Sure Recover 62
camera light, identifying 8 E HP Sure Start 71, 76
camera privacy cover, identifying 8 electrostatic discharge (ESD) 24, 25
caps lock light, identifying 11 preventing damage 24, 25, 26 I
caring for your computer 28 esc key, identifying 13 I/O board
cautions removal 39
electrostatic discharge 24, 25 F spare part number 39
cleaning your computer 28 fan illustrated parts catalog 18
caring for wood veneer 30 removal 41 integrated numeric keypad,
disinfecting 29 spare part number 41 identifying 13
HP Easy Clean 28 fingerprint reader board internal microphones, identifying 8
removing dirt and debris 28 removal 42
components spare part numbers 42 K
bottom 14 fingerprint reader, identifying 12 keyboard
display 8 fn key, identifying 13 product description 3
keyboard area 10 fn lock light, identifying 11

80 Index
keypad power button, identifying 12, 13 S
integrated numeric 13 power connector cable Screw Kit, spare part number 22
keys removal 47 sensors
esc 13 spare part number 47 product description 3
fn 13 power cord serial number, computer 15
num lk 13 requirements for all countries service labels, locating 15
Windows 13 77 setup utility
Windows application 13 requirements for specific navigating and selecting 56
countries and regions 77 restoring factory settings 56
L set requirements 77 solid-state drive
labels power cords, spare part numbers removal and replacement 38
Bluetooth 15 22 specifications 70
regulatory 15 power lights 11 spare part country codes 54
serial number 15 privacy key light 11 speaker
service 15 product description removal 46
wireless certification 15 keyboard 3 spare part numbers 46
WLAN 15 media card reader 3 speakers, identifying 12
left control zone, identifying 10 pointing device 3 special keys, using 13
left side components 7 ports 2 specifications
lights sensors 3 computer 69
camera 8 product name and number, display 69
caps lock 11 computer 15 hard drive 69
fn lock 11 solid-state drive 70
microphone mute 11 R static electricity 24, 25
num lk 11 recovery 60 support information 30
power 11 discs 61 Sure Start
privacy key 11 media 61 using 59
USB flash drive 61 system board
M recovery media 60 removal 44
media card reader creating using HP Cloud Recovery spare part numbers 44
product description 3 Download Tool 60 system memory, removing personal
memory creating using Windows tools 60 data from volatile 71
nonvolatile 71 regulatory information system restore 61
volatile 71 regulatory label 15 system restore point, creating 60
memory modules wireless certification labels 15
removal 35 Remote HP PC Hardware Diagnostics T
spare part numbers 35 UEFI settings top cover with keyboard
microphone mute light, identifying customizing 67 spare part numbers 54
11 using 67 touchpad
removal and replacement removal 40
N procedures 32 settings 10
nonvolatile memory 71 solid-state drive 38 spare part number 40
num lk light 11 removing personal data from volatile touchpad zone, identifying 10
system memory 71 TPM settings 58
P restoring 60 transporting guidelines 24, 30
packaging guidelines 24, 30 restoring and recovery methods 61 traveling with the computer 15
Plastics Kit, spare part number 22 right control zone, identifying 10
pointing device, product right side components 6 V
description 3 Rubber Kit, spare part number 22 vents, identifying 14, 15
ports
product description 2

Index 81
 W
Windows
backup 60
recovery media 60
system restore point 60
Windows application key,
identifying 13
Windows key, identifying 13
Windows tools, using 60
wireless antennas
illustrated 20
spare part number 20
wireless antennas, identifying 8
wireless certification label 15
WLAN antennas, identifying 8
WLAN device 15
WLAN label 15
WLAN module
removal 36
spare part numbers 36
workstation guidelines 24

82 Index