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Hilton Engineering Operations Charter Slide 2023

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Ahmad ABushamah
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35 views

Hilton Engineering Operations Charter Slide 2023

Uploaded by

Ahmad ABushamah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Deliver the highest quality & reliable service

leading to heartfelt guest experiences


• Implement and effectively use rapid response system
• Analyse guest comments/Trends & engage with SALT committees delivering
highest quality & reliable service
• Carry out effective room maintenance program based on 180-days occupied cycle

A Great Place to Work for all - Drive “Careers for Maintain regulatory compliance & highest
All” by attracting, training, retaining the best talent level of safety for our team members & guests
• Cultivate diverse, equitable and inclusive workplace • Adhere to all applicable regulatory requirements
• Promote team members well-being • Implement Hilton Safety & Security processes both internally and
Energize
• Perform talent reviews establishing training & through external parties ensuring compliance
Our
development needs towards talent retention & growth Purpose • Achieve highest level of compliance to internal and external audits

Execute the best-in-class asset


maintenance & Capex strategy
• Implement standardized building & equipment asset
maintenance strategy
Make
Make positive and meaningful Drive • Develop & maintain 5-yr rolling CAPEX plan
Meaningful
environmental & social impacts Impacts
Value • Establish property cyclic and voluntary renovations adhering
to CAPEX journey processes & BAMA and complying to QA
• Innovate to pave the way to net zero and strive to be
proactively prepared for environmental legislation
• Leverage LightStay to report, track and measure Achieve the most efficient
environmental & social impacts
handover & opening process
• Implement local, regional & global initiatives advancing
Hilton’s TWP goals within the ESG Framework • Deliver on the engineering operations pre-opening journey
towards an efficient handover & opening
Maximize
• Collaborate closely with AD&C team for efficient snagging,
Performance
T&C, handover and DLP processes
• Activate Engineering Operations Strategy leading to a
successful operation & ramp-up post opening

Pursue highest operational efficiencies at


our current & newly opened hotels

Engineering Operations • Maintain highest level of engagement of Driving Value program


delivering on business goals

Charter • Identify & continuously implement R&M and energy efficiency initiatives
• Drive key focus on POMEC KPIs improving margins and delivering on
owner’s return.

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