EXTERNAL CLIENTS / TOEIC PREPARATION

Activity 1:

Part 3 and 4 Directions Topics Places

Conversations You will hear some - Deadlines - Offices
conversations between two or - Documents - Restaurant
more people. The - Equipment - Airport
conversations will not be - Food - Train station
printed in your test book and - Real estate - Hotel
will be spoken only one time. - Sales - Building
- Raises - Shops
Short talks You will hear some talks given - Performance - Plane
by a single speaker. The talks review - Train
will not be printed in your test - Training - Car
book and will be spoken only - Travel - Cruise
one time. - Booking - Museum
- Report - Gallery
- Speech - Street
- Free time - Traffic
- Weather
- Contracts
- Shopping
- Calls
- Meeting

Part 3 of the TOEIC Listening test features ten conversations. Each conversation is followed by three
questions that you will hear and see on the page. The conversations are quite short and last only about
twenty-five seconds. The subject matter of these conversations can cover a range of topics, from
standard business interactions to personal topics. Conversation topics for Part 3 may include:

» Deadlines, documents, and equipment

» Restaurants, real estate, and retail
» Raises, promotions, and training
» Travel, hotels, or free-time activities
» Contracts, sales, and expenses

Part 4 of the TOEIC Listening test is very similar to Part 3. The main difference is that Part 4 features ten
talks by a single speaker instead of conversations between two or more speakers. Each talk is followed
by three questions that you will look at on the page as you listen. The talks are quite short and often
last less than a minute each. Topics for talks in Part 4 may include:

» Weather and news reports

» Office schedule listings
» Airport and train station announcements
» Store sale announcements
» Voicemail messages
» Speeches about business advice
» Advertisements

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
IN CONVERSATIONS YOU WILL HEAR

Man: Has the copier at the reception desk been fixed yet?

Woman: No. I called the technician, but he can’t make it out here until next Monday at the earliest.

Man: We have a meeting on Friday, though. We can’t do our presentation unless everyone has copies of our
work.

Woman: We’ll have to get them done by a professional. I’ll run to the copy shop tomorrow. It’ll cost a little extra
money, but we won’t have to delay our presentation

YOU WILL SEE

1.What problem are the speakers discussing?

(A) A missing document
(B) Some presentation errors
(C) A broken copier
(D) Rising printing costs

2. When is the speakers’ meeting?

(A) This afternoon
(B) Tomorrow
(C) This Friday
(D) Next Monday

3. What will the speakers probably do next?

(A) Call a different technician
(B) Delay the presentation
(C) Pay for a new printer
(D) Go to a professional printer

QUESTION TYPES 1
TOPIC / MAIN IDEA QUESTIONS
Topic / main idea questions require you to look at the details and context of the conversation to find the main
theme the speakers are talking about.

Possible topic / main idea questions:

» What is the problem?

» What issue are the speakers discussing?
» What are the people talking about?
» What does the woman want the man to do?

TIP 1 Pay attention to the beginning of the conversation. Listen carefully to the information given early in the
conversation. These requests or pieces of information often give clues to the main idea. You can then look for
answer options that have the same information or requests that match the context of the conversation.

TASK Listen to the start of each conversation. Then choose the main idea of the exchange AUDIO1

1. What are the speakers talking about?

(A) Checking into a hotel
(B) Getting a new room key
(C) Changing hotel rooms
(D) Looking for lost identification

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
2. What is the woman teaching the man?
(A) How to use the copier
(B) Which printer to connect
(C) Where the supply room is
(D) What type of paper to use

3. What problem are the speakers discussing?

(A) A delayed flight
(B) An expensive limousine
(C) A late driver
(D) A car accident

TIP 2 Speakers will not directly say the main idea. Instead, they will often use words associated with a specific
context to talk about the situation or problem. You must use this information to decide what they are discussing.

TASK: Find the outsider from the lists below

1 Warehouse Shipment, forklift, inventory, stack, elevator, load, invoice, supervisor, unload
2 Office Department, accounting, payroll, interview, meeting, CEO, suitcase, stationery
3 Doctor’s office Examination, appointment, prescription, herb tea, pill, chef, cold, check-up, recover
4 Laboratory Lab, test result, ladder, microscope, test tubes, sample, scientist, safety glasses
5 Airport Baggage, boarding pass, aisle, overhead bin, depart, baggage claim, patio
6 Hotel Flight attendant, front desk, room service, check in, check out, concierge, guest
7 Police station Car accident, crime, victim, stolen, lost, arrest, detain, jail, officer, mail
8 Taxi Fare, hood, rear, wheel, door, driver, passenger, tip, change, lobby, fare, meter
9 Theater Ticket, seats, refreshments, play, movie, performance, actor, singer, software
10 Train station Conductor, cars, departure, arrival, travelers, luggage, shovel, destination
11 Retail store Charge, total, pay, credit card, cash, teller, discount, customer, cashier, refund
12 Bank Account, checking account, savings, withdraw, deposit, loan, sidewalk, ATM
13 Post office Prison, letter, package, parcel, ship, send, stamp, by air, mail, postal worker
14 Restaurant Menu, order, appetizer, booking, dish, bill, table, waiter, server, chef, patrons, grave
15 Real estate Apartment, condo, home, lease, move in/out, landlord, renter, premises, traffic light

TASK Listen to the audio as you read along in the script. Circle vocabulary clues that may help you
understand the place, job, or activity the people are talking about. Then answer the question, AUDIO2

Man: Your total comes to ten fifty. Will Where are the people?
you be paying with cash or credit? A- A store
Woman: Actually, I’d like to pay with a B- A bank
debit card, if I can.

Woman: Hello, sir. Welcome to the What is the woman’s job?

Broadwater Inn. Are you ready to check A- Real estate agent
in? B- Front desk clerk
Man: Uh, yes, but first I need to speak with
the concierge about getting some
tickets for tonight.

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
 Man: You’ve reached the front desk. This What is the woman’s problem?
is Paul speaking. A- Her dinner is taking too long to
Woman: Yes, this is Ms. Aimes in Room arrive.
114.1 need a menu for room service. B- She does not have a room
service menu

TASK CONV 1 Listen and choose the correct answer AUDIO3

What are the speakers discussing?

(A) A food delivery

(B) A damaged shipment
(C) The missing signature
(D) The arrival

QUESTION TYPES 2
DETAIL QUESTIONS
Detail questions require you to listen carefully for key items in a conversation. You will need to answer questions
about specific—not general —information. Anything discussed in a conversation can be the basis of a detail
question, including time, reasons, plans, problems, suggestions, opinions, and other items.

Possible topics for detail questions:

» Plans, problems, requests, or

» Times suggestions
» identifying people and places
» Causes and effects
» Duration, frequency, or quantity

Detail Questions About Plans, Problems, Requests, or Suggestions

These types of detail questions test your understanding of basic information that comes out in a conversation.
They often ask for information about:

- what a speaker will do in the future,

- an issue the speakers have,
- something the speakers want,
- or something the speakers want others to do.

TIP 1 Learn to recognize common expressions and paraphrases for plans, problems, requests, or
suggestions. The correct answers for detail questions will usually be phrased in a different way from the
conversation. This is called paraphrasing. Listen for common expressions like the ones below. This will
help you recognize key information for suggestions, requests, problems, and plans. You can then more
easily identify which answer options paraphrase the key related points

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
Possible detail questions about...

plans:
» What does the woman hope to do?
» What will the man do tomorrow?
requests:
» What does the woman ask the man to do?
» What does the man suggest the woman do?
» What does the woman suggest as a solution?
suggestions:
» What are the speakers going to do next?
» What is the man’s problem?
» What are the people looking for? problems:
» What is the man asking the company to change?
» What won’t the woman be able to do?

Common Expressions

plans:
Would you please. . . ?
Why don’t you ...?
Do you think you can . .. ?
requests:
Maybe we can ...
Would it be possible for you to ... ?
I bet we could... Can you g et. . . ?
The X is broken again. I need to . ..
suggestions:
We don’t have enough X to...
I’ll just...
We’re not going to be able to ...
problems:
The first thing we should do is ...
I can’t find my...
I’m going to . ..

TASK Read a sentence from a conversation. Then read the question and choose the answer that correctly paraphrases the
sentence

Woman: Maybe you can borrow a What does the man suggest the woman should do?
notepad from the secretary. a. Use another person’s office supplies.
b. Write down the instructions.

Man: I can’t find my car keys anywhere. What problem does the man have?
a. The man has lost his keys.
b. The man needs a ride.

Man: Can you get that budget done by What is the man requesting?
this Wednesday instead of this Friday? a. That they complete the financial plans early.
b. That they start work on a different project

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TIP 1 Watch for the correct speaker in the answer options. Incorrect answer options may include correct
information from the conversation but will apply it to the wrong speaker. Determining whether the question is
about the man or the woman, the man 2 or woman 2, will help you identify the correct answer.

TASK Listen to the speakers. Check (/) the correct column to identify which speaker mentions each
detail AUDIO4 + AUDIO 3SPEAKERS

1 Detail Man Woman

The bank
The downtown train station
Being new to the area
The time it takes to get to the station

2 Detail Man Woman

Old accounts
A new file cabinet
Leaving files on a desk
Checking for orders

3 Detail Woman 1 Woman 2 Man

Suggestion of lunch
People’s opinion about the food
A lack of time
Reminder about a meeting

TASK CONV 2 Listen and choose the correct answer AUDIO5

What problem does the woman have?

(A) She lost her wallet.

(B) She needs a ticket.
(C) She misplaced her keys.
(D) She can’t find her car.

QUESTION TYPES 3
CAUSES AND EFFECTS
Questions about causes and effects require you to identify
- why something happened
- or how an event changed a situation.
These questions test your understanding of
- why a speaker is addressing the other person,
- why a change occurred, or why a request was made.

Possible cause and effect questions:

» Why does the man ask to leave the office?
» Why is the woman going to Chicago?
» Why was it necessary to increase the budget?

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TASK Listen to each exchange. Then fill in the blank with the correct form of a word from the box to make a
correct response. There are two extra words, AUDIO6

1. Why did the woman miss the conference?

She had______________her mother.

2. Why was the purchase request denied?

They were forced______________the budget.

3. Why is the woman in the office on a weekend?

She needs______________a project.

4. Why was the woman charged ten dollars?

She used her credit card__________ money from an ATM.

TIP 2 Listen for words and expressions about causes and effects. Some words and phrases introduce the effects
of an action. Others introduce the causes of something. Listen carefully for expressions like the bold ones below
to find the answers to cause and effect questions.

As a result of (a cause), we need to fan effect).

In order to (an effect), were going to (a cause).
Because (a cause), we will (an effect).
Since (a cause) happened, we have to (an effect).
For this reason, (an effect) will happen.
(A cause) isn’t going well, so we have to (an effect).

TASK
Listen as you read each conversation. Circle the expressions for causes and underline the expressions for effects.
Then answer the question,

1. Man: Carol, why aren’t the June sales figures on my desk? I asked for them yesterday. Woman: I’m sorry,
Mr. James. I still haven’t been able to print them, since the printer is broken.
Why didn’t the man receive the sales figures? ________________________________________

2. Woman: It’s hot in here. Why don’t we turn on the air conditioning? Man: We’ve been asked to open
windows instead because the electricity bill was too high.
Why don’t the speakers turn on the air conditioning? ___________________________________

TASK CONV 3 Listen and choose the correct answer AUDIO7

Why does the woman ask to leave?
(A) To visit an eye doctor
(B) To place a phone call
(C) To make copies
(D) To pick up a client

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
QUESTION TYPES 4
DURATION, FREQUENCY, QUANTITY

These types of questions ask you to find key details about

- how long something lasts (duration),
- how often something happens (frequency),
- or the amount of something (quantity).
These questions usually require that you listen carefully for numbers, times, or details relating to days or dates.
Possible duration, frequency, or quantity questions:
» How long will the w om an be in China?
» How often should the woman take her
» How m any times should the woman call the client? medicine?
» How much of a discount will the man receive?

TIP 1 Learn to identify conversation distracters about duration, frequency, or quantity. The incorrect answer
options for duration, frequency, or quantity questions can be difficult to determine. For example, if the speakers
discuss the length of a store sale, you will likely hear several different time, day, or number references. Notice the
sample statement below:

The sale was supposed to go for the first three weeks of August. However, sales in the first week of the month
were stronger than we expected, and we reached our goal in just seven days. So we decided to end it after just
two weeks.

To help identify the correct answer, listen for transition words. Transition words often signal a complete change in
what a speaker is talking about or planning, so pay careful attention to the information that follows these words.
This will help you identify the key point of the exchange

Important Transition Words

however instead unfortunately Therefore
nevertheless Of course conversely As a result
still but consequently For that reason

TASK
Listen to each conversation. Be sure to watch out for conversation distracters! AUDIO8

How much of a discount will the man receive after eight (A) Ten percent
months? (B) Five percent

How long is the man’s trip? (A) One week

(B) Two weeks

How often should the woman take her medicine? (A) Once every four hours
(B) Once every six hours

» TIP 2 Learn to identify paraphrases for questions about duration, frequency, or quantity. Paraphrases of duration,
frequency, or quantity can be very tricky because they make the words in the answer options different from the
words in the conversation. Look at the examples in the chart.

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
 TYPICAL PARAPHRASES FOR QUESTIONS
WHAT YOU MIGHT HEAR WHAT THE QUESTION MIGHT ASK ANSWERS

I’ll arrive at the airport at noon. When will the man arrive?
A-12:00 a.m.
B-12:00 p.m.
C-12th
D-12 per M

I’m busy this week. Both Tuesday When will the woman complete the
and Wednesday are busy days, report? A-Next week
reason why I can’t finish it. I’ll finish B-This Monday
the report next Monday. C-Tuesday
D-Wednesday

Let’s meet at a quarter to one. When will the speaker meet?

A-12:15
B-4:30
C-12:45
D-1/4

We hold the meeting every other How often is the meeting held?
Friday. A-Once every two weeks
B-Twice every three weeks
C-Four times in a week
D-Five times per week

We’re up to a dozen employees. How many people are in the

company? A-11
B-12
C-13
D-14

I’m going for a week. How long is the man’s vacation?

A-seven days
B-seventh day
C-seventeen days
D-several days

Man: We have black suits. Brown What color of suit will the buyer opt
ones are sold out. Do you care for for? A-brown
blue suits? B-blue
Woman: I have got black suits, so C-black
let me have what is available then D-yellow

The flight will have one-hour delay, What time was the plane supposed to
then we’ll take off at three. By 5:30, depart? A-1
we will land safely in Toronto. B-2
C-3
D-4

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TASK
Read the phrases used to indicate duration, frequency, or quantity. Match each phrase to the correct
paraphrase.

1. ________ once a year a. seven days

2. ________ every other day b. Monday, Wednesday, and Friday
3. ________ fifty percent c. annually
4. ________ weeklong d. half
5. ________ twenty-five percent e. a quarter

1. ________ noon a. 1:45

2. ________ half past one b. last week
3. ________ a quarter to two c. next week
4. ________ the following Monday d. 1:30
5. ________ the Friday before e. 12:00

TASK CONV 4 Listen and choose the correct answer AUDIO9

How long will the man stay in Mexico?
(A) A few hours
(B) Seven days
(C) Two weeks
(D) One month

QUESTION TYPES 5
IDENTIFY PEOPLE AND PLACES
Questions about identifying people require you to figure out several things. You must sometimes find out which
person or group will do a task, caused an event, or is talked about in a conversation.

The correct answer can be one of the speakers, or it can be another person or group the speakers talk about.
This question type usually begins with Who.

Questions about places require you to identify what location a speaker is going to or came from. These questions
may also be about the location where an event occurred or will occur in the future. This question type usually
begins with Where.

Possible questions about identifying people or places:

» Who will call the supplier?
» Who suggested the budget change?
» Where will the p arty be held?
» Where did the man lose his phone

TIP 1 Identify the event or action in the question during pre-reading.

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TASK Circle the action as you pre-read each question. Then choose the statement that gives the correct
associated information. Remember! Look for words with the same or similar meaning.

1. Who will contact the woman?

a. Mr. Peters, you need to call Ms. North about the contract right now.
b. Ms. North will replace Mr. Peters.
c. Mr. Peters will help Ms. North with the contract.

2. Who wants to speak to the manager?

a. John, do you know where the manager is?
b. I’d like to have a word with your manager.
c. Is this the manager’s office?

3. Who will increase the budget?

a. The COO hasn’t approved the budget yet.
b. The Accounting Department is reviewing the budget.
c. The Board of Directors agreed to raise the budget.

TASK 1 Pre-read the question below. Next, read the sample script. Notice the bold distracters. Then answer the
question.

Who will receive the finished budget report?

(A) The man
(B) The woman
(C) Susan
(D) Carlos

Woman: Susan will be out today, so I need you to fill in for her. Talk to Carlos, her supervisor, to find out where her
files are. Then find her copy of the budget report, finish it, and bring it to me by the end of the day.

TASK 2
Pre-read the questions. Then listen to the audio as you read along in the script. Cross out any distracters and
circle the correct answers in the script. Then answer the questions, AUDIO10
1. a. Who will meet with a realtor? _______________
b. Who will cancel the conference call? _________________

Woman: I have a meeting with my realtor at noon, so I don’t think I’ll be able to make that conference call with
Mr. Jackson at 12:30.1 need to cancel it.
Man: Yes, Ms. Adams. I’ll take care of that for you.

2. a. Who will pick up the pamphlets? ______________

b. Who will work on the presentation? ______________

Man: The printer just called, and our pamphlets are ready for pickup. Should I go get them?
Woman: I wouldn’t do that. Just send Robert. I need you to work on the presentation for Ms. Anderson

Person: Where is the woman going?

Thing: Where is the meeting going to take place?

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TASK
Pre-read each question and circle the person or thing it asks about. Then listen to the exchange as you read
along. Underline information about the person or thing in the question. Answer the question. AUDIO11
1. Where is the man going?
a. The bank b. A meeting

Woman: Hi, John, its Carol Murphy. Can we set up a meeting for later today?
Man: Actually, I’m on my way to the bank right now. Can I call you back?

2. Where will the package be delivered?

a. The manager’s office b. The receptionist’s desk

Man: Excuse me. I have a delivery for Martin Allen. Do you know where his office is?
Woman: Oh, he’s the manager. Its upstairs, but I forget the number. Just ask Mary at the receptionist s desk, and
she’ll let you know.

TASK 2
Read the question and circle the person or thing it is asking about. Then listen to the conversation and check (✓)
the correct answer. Listen again and match the location details to the correct cities,

Where is the woman’s family?

 New York: ____ a. the location of the speakers

 Boston: ____ b. the new location of the meeting
 Chicago: ____ c. the location of the woman’s family
 Los Angeles: ____ d. the original location of the meeting

TASK CONV 5 Listen and choose the correct answer

Where is Mr. Crane going? AUDIO12
(A) To his office
(B) To the warehouse
(C) To the city
(D) To the hospital

QUESTION TYPES 6
INFERENCE
Inference questions require you to gather clues in order to make a conclusion about something. One type of
inference question asks you to make inferences about who a person is. A second type asks you to make
inferences about where someone is. Some inference questions ask how a person might feel. Remember! The
correct answer to an inference question is NOT stated directly. You must decide what the answer is based
indirectly on information in the conversation.

Possible inference questions:

» Who most likely is the m an?
» Who are the speakers?
» Where most likely are the speakers?
» Where does this conversation probably take place?

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TASK Listen to each exchange as you read along. Circle key words in the script that give clues where the
conversation takes place or who the speakers are. Then answer the question. AUDIO13

1. Man: Are you ready to order, ma’am?

Woman: I’ll need another few minutes with the menu, thanks.
Man: Of course. Can I get you something to drink in the meantime?
Woman: Yes, a glass of water, please.

Where are the speakers? _______________

2. Woman: OK, here’s your room key. You’ll be staying in Room 117. It’s just past the pool and vending
machines.
Man: Great, thanks. Is the kitchen still open? I’m starving.
Woman: It is. Room service is available until 10:00. You can charge it to your room or pay with a credit
card.
Man: I’ll just put it on the bill for the room, thanks.

Where are the speakers? ______________

» TIP 2 Pre-read questions to answer

TASK
Read the question and answer options. Then write two potential key words from the box next to each answer
option. There are two extra words.

copy machine doctor firefighter flight mail

package patient salad secretary ticket

Where most likely are the speakers?

Answer Options Potential Key Words

A post office
A hospital
An office
An airport

Read the question and answer options, and think about key words that might guide you to the correct answer.
Then listen to the audio as you read along in the script. As you listen, underline the key words that can help you
answer the question. Circle key details about location or speaker. Answer the question. AUDIO14

Where does the conversation take place?

(A) In a school
(B) In a factory
(C) In a library
(D) In a doctor’s office

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
SHORT TALKS

Possible topic / main idea questions:

» What is this report about?
» Where would you hear this announcement?
» Who is this message for?
» What is the purpose of this talk

TIP Learn to recognize synonyms. The talk may not use any of the exact words you see in the answer options.
Instead, the answer to a main idea question may contain a synonym of a word used by the speaker.

SYNONYMS
Shopping Store:
Clerk:
Shopper:
Dinning out Restaurant:
Eat:
Meal:
Work Job:
Employer:
Meeting:
Travelling Reservation:
Baggage:
Water:
Museum Display:
Visitor:
Hall:
Weather Rainy:
Indoor:
Wear:
Music Concert:
Musician:
Play:

TASK Read the word and write at least one synonym for it.

1. musical performance______________
2. disease______________
3. consume_______________
4. retailer______________
5. excursion_____________
6. garment_______________
7. department head______________
8. depart_______________

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TASK Pre-read each question and its two answer options. Then listen to part of a talk as you read along in the
script. Circle one word in the script that is a synonym of a word in one of the answer options. Then answer the
question, AUDIO15
1. Where would you hear this announcement?
a. in a store b. in a park

Man: Welcome to Park Place, the city’s largest retailer, where we treat our customers like royalty

2. What is this review about?

a. a play b. a restaurant

Woman: If you’re looking for an inexpensive place for a delicious post-theater dinner, the Riverview Cafe might
well suit your needs.

3.Who is this talk for?

a. vacation planners b. shoppers

Man: Do you need an escape from the stresses of work? Sign up for one of our weeklong excursions to the
beaches of Mexico

TASK TALK 1 AUDIO16

1. What is this announcement about?

(A) A school party
(B) A musical
(C) A music school
(D) A day of concerts

Possible detail questions about...

suggestions or advice:
» What does the speaker suggest people do?
» What does the speaker offer as a solution?
requests:
» What is the speaker asking people to get?
» What does the announcement ask people to do?
instructions:
» What is the first step in the process?
» What does the speaker say NOT to do?

TASK
Read parts of talks. Underline one suggestion, piece of advice, instruction, or request in each.
1. Woman: We will allow first-class passengers to board first. Show your ticket to the gate agent when
boarding the train.
2. Man: The icy weather has made road conditions very dangerous, and several accidents have already
been reported. If you witness an accident, you should report it immediately to the local police.
3. Woman: It’s a good idea to buy your ticket before the end of the month because the company will give
you a ten percent discount.
4. Man: Please have your money ready for the cashier before you reach the head of the line. This will help
the line move faster. 5. Woman: Visitors are asked to register with the receptionist before going upstairs.
A visitor’s pass will be issued at that time

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TASK TALK 2 AUDIO17

What does the speaker NOT suggest people do?

(A) Buy their loved ones a gift

(B) Go shopping at Norbie’s department store
(C) Feature great deals
(D) Show people they care

TASK Listen to parts of talks. For each talk, circle the word you hear. AUDIO18
1. (A) Sunday (B) Monday
2. (A) 50 (B) 60
3. (A) Two days (B) Tuesday
4. (A) 13 (B) 30
5. (A) Fifth (B) Sixth

TASK TALK 3 AUDIO19

1. How late is the train?

(A) 10 minutes
(C) 15 minutes
(B) 14 minutes
(D) 50 minutes

TASK TALK 4
Pre-read each question and its answer options. Notice the words in parentheses after each answer option—
these are some vocabulary clues you might hear for that option. Then listen to part of a talk as you read along
in the script. Circle the words in the script that match the three vocabulary clues in the correct answer. Then
answer the question, AUDIO20

1. Where might you hear this announcement?

a. An airport (gate, board, boarding pass)
b. A train station (track, board, ticket)
c. A school (bell, bus, line)
d. A bus (fare, seat, driver)

2. Who is probably giving the talk?

a. A salesperson (customers, marketing, sell)
b. A secretary (phone calls, desk, messages)
c. A consumer (buy, discount, cash)
d. An accountant (totals, profit and loss, monthly report)

TASK TALK 4 AUDIO21

What can you infer from this message?

(A) The salesperson was successful.

(B) The customer is not happy.
(C) The sales manager is not happy.
(D) The customer sent her friend a birthday gift.

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
AUDIO22

TYPES OF TALKS DESCRIPTIONS SAMPLE PHRASES SAMPLE TEST QUESTIONS

Announcements These give specific information May I have your Where would you hear
listeners need. They may be attention, please? this announcement?
related to travel, business,
shopping, or other contexts. Flight 10 will be leaving in What are passengers
fifteen minutes asked to do?
Speeches These are short talks that you Welcome to the fifth What is the speech
might hear at a meeting or annual Business about?
conference Professionals conference

I am happy to have the

opportunity to speak with What will the person talk
you today about a very about next?
important issue.
Tours These are informational talks by Welcome to the City How long will the tour
tour and museum guides. Museum of Art. last?

We will begin our tour in

just a few minutes. How much do the tickets
cost?
Advertisements These usually promote stores or We are pleased to When is the sale over?
products. They may contain announce a storewide
information about special sales sale.
How much are prices
We look forward to reduced?
seeing you at our store.
Reports These are short bits of information This is your morning When will the weather
about weather, traffic, news, or weather update. change?
business.
City officials met What happened last
yesterday to discuss the Monday?
current budget crisis.
Introductions These short talks may introduce a Our speaker today is an What is the speaker’s
speaker or radio show guest. expert in international occupations?
economics.
What will the guest talk
We are fortunate to have about?
a very special guest with
us tonight.
Voicemails These may be outgoing phone Press ‘’one’’ to hear our How can a caller find out
messages or phone messages left hours. about the schedule?
by a caller.
Please leave your name, What happens after a
number, and a brief caller leaves a message?
message.
Instructions/ These may be advice or These tips will help you What advice does the
Lectures information on topics, such as achieve your goals. speaker give?
business, health, or travel.
What is the first step to
take?

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
 Contact your bank
immediately if you lose
your credit card.

TASK Listen to parts of eight talks and scan the information about talks, write the number of each talk next to the
correct type of talk.

Graphics

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
 QUESTIONS

TOPIC /
MAIN IDEA - Department - What is the problem?
- Activities - What issue are the speakers discussing?
- Topics - What are the people talking about?
- What is mainly discussed in ….

DETAIL
- What does the woman ask the man to do?
- What is the man asking the company to change?
- How can a customer get a discount?
- What does the woman hope to do?
- What will the man do tomorrow?
- What are the speakers going to do next?
Plan, problem, requests, - What will happen next?
suggestions
- What does the second man suggest the woman to do?
- What does the woman suggest as a solution?
- What is the man’s problem?
- What are the people looking for?
- What won’t the woman be able to do?
- What type of event are the speakers discussing?

- Why does the man ask to leave the office?

Cause and effect - Why is the woman going to Chicago?
- Why was it necessary to increase the budget?
- Why aren’t the man and the woman going together?

- How long will the woman be in China?

- How often is the conference held?
Duration, frequency, number, - How many times did the man called?
colour, price or quantity - Look at the graphic. Which color did he choose?
- Look at the graphic. How much of discount will the man
receive?

- When will the speakers meet?

- When did the man visit the office?
- What time is the man’s appointment?
Time - At what time will they start boarding?
- When is the cruise leaving for Mexico?
- Look at the graphic. At what time will his plane take off?
- Look at the graphic. How long is the man’s vacation?
- Look at the graphic. On which floor is the banquet?

- Who is the man visiting?

Identifying people, places and - Who will call the supplier?
means of transport - How is the man travelling to the conference?
- Where is the woman travelling to?
- What kind of employees are mentioned?
- Look at the graphic. Where is the man’s office?
- Look at the graphic. Where will the train stop first?

INFERENCE
- Person - Who most likely is the man?
- Place - Who are the speakers?
- Information - Where most likely are the speakers?
- Feeling - Where does this conversation probably take place?
- Look at the graphic. What ticket price will the speakers
probably pay?
-

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
 Practicing Paraphrasing

Statement you might hear Answer you might see

1 Heavy snow and strong winds will likely cause more Training is required to use the copier.
misery for motorists.

2 Please find the sales report in my Draft folder and A costly item of office equipment does not work
forward it right away properly.

3 We regret that this train will arrive one hour behind She is well known in her field.
schedule due to signal failure

4 Joanne has made a name for herself as a business Workers are no longer needed to operate the
analyst machinery.

5 This laser printer was expensive, but the paper jams More people voted than usual.
sometimes

6 They are sending a technician to show us how the An important document needs to be e-mailed.
new copy machine works.

7 These days, the manufacturing process is completely A guest has recently left the hotel.
automated.

8 This election has generated a lot more interest than Listeners should phone or go online to make
others in recent history. reservation.

9 Dr. Gonzalez from Room 325 has just checked out. Bad weather may well cause traffic problems.

10 To book, simply call 555-9281 now, or visit our A technical problem has caused a delay.
website.

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
 Person Place Object Document Action Domain-specific

Assistant Aisle Escalator Boarding pass Booking Jam

Flight-attendant Lobby Table Bill Retiring Delivery
Customs Gate Napkin Ticket Boarding Tip
Customers Cubicle Traffic light Pass Check-in Booking
Chef Patio Shelves Invoice Check-out Beverage
CEO Windows seat Trolley ID Card Charging Part time
CFO Construction site POS Lease Loading Overtime
Passenger Sidewalk Billboard Fare Landing Discount
Tour guide Counter Carpet Receipt Taking off Wage
Captain Lift Suit Recipe Forecasting Stack
Waiter Mall Container Menu Computing Lunch
Pilot Stairs Truck Memo Forwarding Banquet
Lecturer Deck Tanker License Postponing Rainy
Pedestrian Park Flyer Questionnaire Delaying Sunny
Manager Parking Brochure Form Fixing Foggy
Porter Exit Memo Proposal Renewing Windy
Janitor Living room Boot Draft Resigning Cloudy
Patrons Yard Tail Report Subscribing Delay
Tourists Court Wheel Prescription Attaching Awards
Archivist Town hall Tire Tender Wrapping Pay raise
Intern Overseas Roof Packing Catering
Applicant Roof Glasses@ Parking Inventory
Consumers Headquarter Seat Docking Coupon
Supplier Main office Coat Hiring Agenda
Vet Premises Suitcase Supplying Convoy
Tenant Path Carry-on bags Renovating Warranty
Agent Walkway Barcode scanner Digging Workshop
Officer Rear Résumé Canceling Term
Deliveryman Goods Upgraded Price tag
Dinners X-ray Visiting Extra
Traveler Ship Refunding Defective
HRM Cruise Hiring Free of charge
Attendees Canoe Repainting Performance
Trainees Boat Designing Review
Intern Yacht Assembling Shipping
Sponsor Bridge Announcing Policy
Lawyer Lake Resuming Gram
Guest Tape Complying Trip
Groom Pipe Controlling Camping
Bride Present Filling Vacancy
Vegetarian Donation Emphasizing Vacation
Staff Gift Holding Part time
Crew Blouse Joining Portfolio
Team Air conditioners Implying Changes
Florist carpet Training Charge
Gardner Property Deadline
Celebrant Will Departure
Lecturer Foyer Entrée
Apprentice Parcel Rendez-vous
Chairman Boot Date
Clerk Dishes Handy
Host Figures Inventory
Jobless person Digit Itinerary
Landlord Appliance Loan
Personnel Appetizer Raw materials
Plumber Beverage Salary
Tourist Accommodation Wage
Vendor Credentials Schedule
Wholesaler Drawer Scenery
Folder Yearly
File Annually
Item Withdraw
Engine
Tire/tyre

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
TASK CONV 1

Man: Good afternoon. I’ve got a delivery for Shannon Meyers.

Woman: Oh, this is Ms. Meyer s’s office, but she’s out on a business lunch with a client. Can you leave it with me?

Man: That’s no problem. I’ll need you to sign for it, just so we have proof that someone was here when it was
dropped off.

Woman: Of course. If you’ll put the box by that office, I’ll get a pen.

TASK CONV 2

Woman: Hi, I just saw a movie here. But when I got to my car, I realized I didn’t have my keys.

Man: I’m sorry. Do you think they fell out during the movie?

Woman: Maybe. But I also bought candy. So they could have fallen out when I pulled my wallet out of my purse.

Man: OK. If you still have your ticket, I can let you in to search the theater. I’ll check at the refreshment stand.

3 SPEAKERS
[W1] I’m starving. Does anyone want to go get some lunch somewhere?

[M] We could get a bite to eat at that café across the street.

[W2] You want to go there? Everyone says the food is terrible.

[M] It’s not so bad. Anyhow, we don’t have time to go anywhere farther away. We have to be back in the office
by one.

[W1] Right. We have that appointment with the new client.

[W2] Yes, and we really don’t want to keep him waiting.

TASK CONV 3

Woman: Mr. Anderson, is it OK if I get out of the office a little earlier than usual?
Man: Well, I’m expecting a few important phone calls. And the documents for the Howard presentation aren’t
prepared. Is it an emergency?
Woman: No, it’s not like that. I just have to go to my optometrist because my glasses need to be adjusted.
Man: I see. I guess it’s all right. But make sure those documents are prepared tomorrow morning. I don’t want us
making copies just before Mr. Howard arrives

TASK CONV 4

Woman: Michael, are you going to Carl’s retirement party? It’s on Friday the tenth, two weeks from now.
Man: I wish I could. But I’m meeting new clients in Mexico the day after. I’ll be getting ready for that trip.

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
Woman: Oh, too bad. It would be great if you could come, even if you only stayed for an hour or two.
Man: I wanted to do that. Unfortunately, because it’s a weeklong trip, I’ll need time to pack. I’ve been working
on this account for a month, and I want everything to go perfectly.

TASK CONV 5

Woman: You’ve reached the office of Harold Crane. How can I help you?
Man: Hi, Joe Hewett speaking. I’m down in the warehouse, and I have to check with Mr. Crane on an order.
Woman: He’s actually on his way to corporate headquarters downtown. Can I take a message?
Man: Sure. We’ve got a delivery for State Hospital. But it doesn’t say which department to send it to.

TASK CONV 6

Woman: Hello, I’m here to see Principal Henderson.

Man: Do you have an appointment?
Woman: Yes, I’m Amy Reynolds. I’m her 3:00 interview for the chemistry teacher position.
Man: OK. Please take a seat. Ms. Henderson is meeting with the library staff. She’ll be out shortly.

TASK TALK 1

Woman: The annual City Festival of Music will take place next weekend at the National Theater. The doors open
on Sunday morning at 9:00 a.m., and there will be musical performances by local and national orchestras and
bands all day until eight in the evening. This one-day-only event is a unique opportunity to hear performances
by some of the country’s top musicians. Don’t miss it. Tickets are on sale at the National Theater box office. Order
your ticket today.

TASK TALK 2

Woman: Don’t know what to get your loved one for Valentine’s Day? Then we have the (script not available
answer for you! Stop by Norbie’s department store’s annual jewelry sale! Today were in test) featuring any
number of great deals on necklaces, earrings, and even diamond rings. They make great gifts that let your loved
one know just how you feel. Norbie’s department store—gift solutions for people who really care.

TASK TALK 3

Man: For all passengers traveling on the 10:14 train to Cambridge, the train has been delayed 15 minutes due to
engine problems. Repeat, the 10:14 train to Cambridge has been delayed 15 minutes and will now be departing
at 10:29 a.m. Please adjust your travel plans accordingly.

TASK TALK 4

Woman: Northeast 1782 to Wichita is now ready to board at Gate 17. Remember, only two carry-ons per
passenger are permitted. Please have your boarding pass out and ready to present to . .

Man: Thank you very much for joining us today on Where to Get Great Deals! I’m Herb Niedermayer, and I’m
here to teach you how to buy what you want for less. One great trick is to always offer cash. By offering cash,
many stores will offer you a discount — sometimes up to 25 percent! You can also save money by shopping
during sales. Be sure to read your local newspapers to find out which stores are having sales right now. Another
thing that can help is to . . .
TASK TALK 5

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607
Woman: Hi, this is Jennifer Leska speaking. I’m calling to let you know that I’m very upset with the service I
received at your store last week. I wanted to exchange a birthday gift I had gotten from a friend, but the
salesperson who helped me was terrible. He had no idea what to do! It took about an hour, and in the end I still
didn’t get my gift because he couldn’t find the right color and size. I’m extremely dissatisfied, so I’d like to speak
with a manager. Please call me at...

e-Learning Class - TOEIC PREPARATION: PART 3&4 Trainer : Marco-polo LOKO (+229) 66996607