Chat Transcript
Reference Number: 16994121026451610
DATE/TIME: 2023-11-07 21:55:02
Hello,
Here’s a copy of the chat transcript you requested:
Good Evening!
Tuesday 09:55 PM
AT&T : Hi, I'm your AT&T virtual assistant. What can I help you with today?
Me : Agent
AT&T : So I can get you the right info, what service are you asking about?
AT&T Wireless
AT&T Internet
AT&T Digital Phone
DSL
DIRECTV
U-Verse TV
Me : Agent
AT&T : To connect you with the right agent, I need to know the service you want help with:
AT&T Wireless
AT&T Internet
AT&T Digital Phone
DSL
DIRECTV
U-Verse TV
Me : AT&T Wireless
AT&T : Let me try connecting you with someone who can get you the help you need.
Connected to live agent
Roman is here to help!
Roman : Hi! My name is Roman.B. I am very happy to help you, lets get started.
Roman : Nice to meet you! How may I help you today?
Me : Hello Roman, my name is Justin, I am currently placing an order with financing for a smartphone
and an Apple Watch, I am in Pennsylvania and the tax is very high.
Roman : I can completely understand you.
Roman : May I ask you have any AT&T store near by you?
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Chat Transcript
Me : Now I'm going to do the identity verification, then I don't know what I'm doing. I placed the order to
my address in Delaware but I'm out of town, I'm in Hazleton Pennsylvania and the shipping taxes are
high.
Roman : I can understand you, not to worry the order will take time to reach you and you will
be returned by that I hope so, the order will be reaching you with in 4-7 days.
Me : I do not understand anything? You tell me that the order will reach me and it will be
returned?
Roman : Not it will take time to reach you and not to worry you can place the order or I have
suggestion would it be fine with you ?
Me : Roman, I'll get to the point, my problem is that I place the order to my Delaware address,
but I'm actually in Pennsylvania, when I entered the address where I am the taxes were $177
dollars to pay it today, but it doesn't suit me to send The order to my address in Delaware, I
would like to know how to get it here to Pennsylvania at a low cost?
Roman : I got that, that is the reason I asked do you have any AT&T store nearby you ?
because you can get the device on the spot at the store and with no sales tax today.
Roman : at the store.
Me : I have almost 4 hours left
Me : Can't they make a detour on the day the order goes out?
Roman : I am very sorry as we have no option for that.
Roman : Is there anything else I can help you with today ?
Me : Thank you very much Roman
Roman has left the chat
Me : Thank you very much Roman
©2022 AT&T Intellectual Property. All rights reserved. AT&T and
Globe logo are registered trademarks of AT&T Intellectual Property. Page 2 of 2
