SAI SRUJAN REDDY TOKALA

Email: [email protected]
+1 774-535-3551
Business Analyst

Professional Summary:
 Having 10+ years of professional experience as a Business Analyst with a strong understanding of Business Analysis,
System Analysis, Business Process Management, Order management, and Business Process Modelling.
 Strong understanding and experience in Data Analysis, Data Warehouse and with a solid understanding of Business
Requirement Gathering, Business Process Flow, Business Process Modelling, Business Process Re-Engineering, Data
Analysis, Data Mapping, Data Modelling.
 Expertise in Software Development Life Cycle (SDLC) methodologies such as RUP, Agile (SCRUM, KANBAN)/
Waterfall / Spiral methodologies with hands-on experience in all of them.
 Experience in Business Requirements gathering and writing skills with expertise in developing and documenting
Business Requirement document (BRD), Functional Requirement Document (FRD), and Software Requirement
Specification (SRS) across the deliverables of a project.
 Extensive knowledge of the E-commerce Retail Sales lifecycle and the Retail E-commerce ecosystem, OMS, WMS,
Fulfilment, TMS, and Support.
 Extensive experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact
Analysis, SWOT analysis, Cost-Benefit Analysis, and Risk Analysis.
 Strong Work experience in E-commerce portals web application developments, B2B, B2C, Content Management
Systems for E-commerce like ATG and IBM WebSphere Commerce.
 Experience working with Content Management Systems (CMS), Order Management System (OMS) Supply Chain
Management and UX teams.
 Expertise and hands-on experience in SQL and RDBMS for Analysis, Reporting and testing purpose.
 Seasoned Business Analyst with outstanding knowledge on different domains like Healthcare, Retail, ecommerce,
Pharma, Finance, insurance with ERP and CRM.
 Comprehensive experience in managing small, large and complex projects for mobile and web development
projects; implementation, upgrades and support.
 Used Rational Clear Quest for tracking and prioritizing defects and for enhancements after baselining the
requirements.
 Good experience in developing Test Plans, Test Strategies, Test Scenarios, Test cases by reviewing Business and
Software Requirement specifications and creating Gap Analysis for test purpose.
 Experience in writing and executing SQL Queries for Databases such as Teradata, Oracle, and MySQL.
 Experience in the Informatica, MSBI/ ETL (Extract, Transform and Load) of data into a data warehouse/data mart
and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web
Intelligence)
 Expertise in translating Business needs into end-user reports with Business Intelligence Tools like Tableau, Power BI.
 Proven strength in problem-solving, system analysis and strong analytical and product management.
 Expertise with supply chain strategies/vendor manufacturing process methods to determine the level of
procurement and strategic sourcing strategies/plans and worked with vendors/peers to determine lead times,
schedules and cycle counts, established requirements needs.

Education:
 Bachelors in Computer Science from Osmania University in 2013
 Master’s in Business Analytics from Clark University in 2016

Technical Skills:

Business Modeling Tools Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, MS Project, MS
Access, MS Office Suite, Visual Paradigm, Business Object (Crystal Reports),
Business Skills Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case
Modeling & Analysis, Business Environment, and Market Research Analysis
Defect Tracking Tools Rational Clear Quest, Quality Center
Databases Oracle (11g/12C,10g), SQL Server, MS Access, SQL, PL/SQL
Content Management Tools Drupal, PVCS, Rational Clear Case, Documentum, SharePoint, Interwoven.
Tools MS PROJECT, SQL, HTML, SharePoint, MS Office
Data Warehousing Data Marts, OLTP, OLAP, ROLAP, MOLAP, Oracle, Query/Reporting, Multidimensional
Analysis
BI/ETL Tools Informatica, SSIS, OBIEE 11g,Informatica Power Center, SQL * Loader
Operating System Windows, Linux, Unix, Mac, Solaris.
Documents & Processes SRS, Use Cases, UML diagrams, FRS, UAT, Test plans & cases, Business Process Modelling,
Project Planning & tracking

Professional Experience:

Client: Havi Group - Naperville, IL Aug 2021 - Present

Role: Business Analyst/ Data Analyst

Description: HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply
chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics,
HAVI partners with companies to address challenges big and small across the supply chain, from commodity to
customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries.
Responsibilities:
 Data warehousing project:
 Worked collaboratively with all participants in software development project to design and develop the logical and
physical data models to support the Data Marts and the Data Warehouse.
 Maintain and develop a reliable and efficient master data in the long period. Contribute as a Subject Matter Expert
for data Architecture and CRM to the Versus Arthritis CRM planning, design and implementation.
 Support the development of a reporting data warehouse.
 Work with third party suppliers to deliver strategic benefits to the organization.
 Systematically develop documentation for each data solution and make sure it is up to date and reflects current
business rules and definitions
 Contribute to the plan and deliver continuous improvement to Versus Arthritis data integration solutions, through
the application of data management best practices in combination with data technology.
 Support the Data Engineer in scoping out and recommend technologies to enhance Versus Arthritis’s data.
 Extract, transform and integrate large and small datasets. Work alongside developers to develop data integration
solutions.
 Conducted brainstorming and JAD sessions with stakeholders and end-users for requirement analysis and
documented the same.
 Designed high level ETL architecture for overall data transfer from the source server to the Enterprise Services
Warehouse which encompasses server name, database name, accounts, tables and direction of data flow, Column
Mapping and Metadata.
 Involved in planning the methodology using Data Integration Framework and developed data requirements
documentation for Enterprise Data Warehouse project.
 Performed Data mapping from source to DWH to DataMart's, logical data modeling, created class diagrams and ER
diagrams and used SQL queries to filter data.
 Created insightful automated dashboards and data visualizations to track key business metrics in SSRS, Power BI
and MS Excel.
 Ecommerce Project /Mobile application:
 Involved in business process re-engineering, including gathering and documenting requirements, documenting
workflows and developing specifications for the programmers using Rational Rose.
 Conducted feasibility study and performed scope analysis for the proposed enhancements and made
recommendations to the business users using Rational Clear Case.
 Analyzed and evaluated the enterprise e -commerce solutions and derived the feasibility of porting these solutions
on different mobile phone platforms (iPhone, Android, Windows etc.).
 Integrated the reporting services with the ecommerce application by webservices implementations to analyze the
trends of products and customers base to perform business insights.
 Involved in designing the Java based application on order management, shipping, invoicing, return, and tax
calculations modules.
 Coordinated with offshore team and other business and technical teams on assigned project deliverables.
 Worked closely with other Retail departments (Procurement, Design, Purchasing, Warehouse, Marketing, and
Customer Service) to fetch the data requirements and loaded into DataMart.
 Created Gantt charts and project charters and followed the Software Development Life Cycle SDLC methodology to
complete projects on time and within budget.
 Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance
testing.

Environment: MS Word, MS Excel, Agile, Jira, MS PowerPoint, MS Outlook, MS Project, MS Visio, MS SharePoint, Rally/
TFS.

Client: North America Med Tech Group – Atlanta GA May 2019 – July 2021
Role: Business Analyst

Description: NAMG, provide best in class reliable services related to health care system that reduces the management
costs and saves time enabling doctors to focus more on patients’ health. Our range of services include patient portals,
hospital management portals, insurance claims processing software that seamlessly integrates both hospital and
insurance service providers, managing doctor’s database that includes his/her experience, specialty, user reviews and
other important information.
Responsibilities:
 Translated the business requirement into the functional and nonfunctional requirement documents and system.
 Develop quality standards to ensure data quality and integrity across various data base systems.
 Designed and developed Use Cases, Sequence Diagrams, Activity Diagrams, OOD (Object oriented Design) using
Rational Rose and MS Visio.
 Excellent understanding of Data Protection Legislation.
 A curious data enthusiast with a passion for technology and problem solving.
 Experience working with AGILE or/and within a structured project management environment. App/ Int Data
integration specialist job description.
 Experience working alongside developers.
 Facilitating stakeholders in identifying technology challenges, supporting them in defining requirements of their
projects. Collaborate with other technology business partners in order to allow the organization to absorb and scale
into business-as-usual development work.
 Execute some routine tasks on regular basis, which can include data imports and executing SSIS packages, also to
support the Data Operations Team during peak times
 Designed the Data Warehousing ETL procedures for extracting the data from all source systems to the target
system.
 Designs and develops the logical and physical data models to support the Data Marts and the Data Warehouse.
 Involved in business process re-engineering, including gathering and documenting requirements, documenting
workflows, and developing specifications for the programmers. Liaison with the business and understand
technical/functional requirements.
 Performed Data Profiling of the current state of data in the Data Warehouse by doing Data Analysis using SQL
Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for the same.
 Analyzed HIPAA 5010 related to 837(Claim), 835(Payment & Remittance), 270,271(Eligibility Enquiry response), 275
(Patient info), 276 and 277(Claim Status Enquiry & Response) transactions and performed Gap Analysis between the
4010 and 5010 to improve and implement enterprise solutions to ensure compliance.
 Implemented the entire Rational Unified Process (RUP) Methodology of application development with its various
workflows, artifacts, and activities.
 Worked on HIPAA claim master integrated with the Microsoft SQL server utility to process the data from the data
warehouse.
 Experience with advanced analytics utilizing healthcare payer data (health insurance/claims/Medicare).
 Assisted with the implementation and day-to-day administration of the HIPAA privacy compliance program. Good
Understanding of clinical practice management, medical and laboratory billing and insurance claim with processing
with process flow diagrams.
 Created reports from SAP modules using Business Objects / Crystal Reports based on business requirements.
 Worked with ETL QA team to plan and create complete test cases, test plans, test data, and reporting status to
ensure all the business requirements are successfully tested.

Environment: Rational Suite (Rose, Requisite Pro), Rational Unified Process (RUP),HIPAA, ETL, Informatica, Rally, Jira, Agile,
Windows XP/2000, Oracle, PL/SQL, MySQL, MS-Project, MS-Office Suite, MS Visio, MS Word, MS Excel.

Client: Walmart Inc - Bentonville, AR Jan 2018 - Apr 2019

Role: Business Analyst/ Retail

Description: Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount
department stores, and grocery stores. Headquartered in Bentonville, Arkansas, the company with a single discount store
and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world.
Responsibilities:
 Led the effort in drafting, reviewing and approval of SDLC artifacts like BRD, FRD, SRS and assisting during the
development phase. Authored use cases, test cases, also tracked and maintained Stakeholder enhancement
requests.
 Elicited the requirement through interviewing, open ended discussions, brainstorming and JAD session for the
implementation of Mobile Application on cloud-based platform and to determine current 'As-Is ‘and ‘To-be
‘business processes.
 Prepared the risk and feasibility analysis using inputs from the Subject Matter Experts (SMEs) and presented to the
Business and IT teams.
 Manage data analysis and data integration of disparate systems.
 Optimize data integration platform to provide optimal performance under increasing data volumes.
 Build extensible data acquisition and integration solutions to meet the functional and non-functional requirements
of the business.
 Implement process and logic to extract, transform and distribute data across one or more data stores from a wide
variety of sources.
 Prepared UML Diagrams like Activity Diagrams, Sequence Diagrams for the requirements, also prepared Business
Process Model for the complete application systems.
 Followed agile methodologies and Implemented Scrum with Jira to track the progress of project and involved in
creating Product Backlogs, EPICs and User Stories.
 Facilitated scrum meetings like daily stand up meeting, sprint review meetings and retrospective meeting to analyze
the mitigate the roadblocks in the project.
 Worked with different Business expert for identifying business processes improvements for service centers,
manufacturing plant, and quality, sales, purchasing, shipping, and engineering department using UML and BPMN
tools.
 Used JIRA to plan, track and report issues and tasks on a predefined workflow.
 Salesforce Integration:
 Coordinated with the lead Business Analysts to drive the requirements and change requests in the Salesforce.com
CRM customization.
 Facilitated workshops between business stakeholders and offshore developers to modify Salesforce.com CRM
platform to conform to Best Practices and to improve performance.
 Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup
fields, periodic data cleansing, custom objects, workflow, campaign management.
 Responsible to create role based and profile-based security level access set up for SFDC CRM application.
 Generated test scenarios, test cases and test data for SIT, UAT test cycles. Executed tests, created problem reports.
 Conducted periodic Software quality assurance meetings to generate the test metrics.
 Created and maintained technical documentation using defined technical documentation templates that meet SDLC
standards.

Environment: Agile, Mock up screens, Visual Studio, SQL, HTML, Rational Doors, Salesforce CRM, Sales Cloud, Service
Cloud, Salesforce CPQ, APEX Data Loader, Force.com, ANSI SQL, T-SQL, JIRA, MS Office suite (Excel, PowerPoint, Visio),
Java, Team Foundation Server, Scrum, HP-ALM.

Client: Prudential Insurance - New Brunswick, NJ Mar 2016 - Dec 2017

Role: Business Analyst – Scrum Master

Description: Prudential Financial, Inc. is an American Fortune Global 500 and Fortune 500 company whose subsidiaries
provide insurance, investment management, and other financial products and services to both retail and institutional
customers throughout the United States and in over 30 other countries.

Responsibilities:
 Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing
AGILE methodology.
 Facilitated Scrum related meetings, Sprint planning, Daily Scrum, Pre-Grooming, Grooming, Sprint Review, and
Retrospective sessions and coach development team to utilize agile methodology (Scrum).
 Worked with Product owner in prioritizing, developing strategy, and reporting out progress of all sprints within the
transformation project.
 Implemented Scrum with JIRA to track the progress of project and involved in creating Product Backlogs, EPICs and
User Stories.
 Develop UML diagrams like Use Cases and Use case Narrative, Activity Diagrams, Sequence Diagrams, and
collaborations diagram using MS VISIO 2010.
 Scrum key activities –conducted scrum meetings, Backlog grooming, story jam, story mapping, iteration planning,
release planning, daily standup, retrospectives, and iteration demos.
 Worked with the technical team in the development of new risk management computation system in compliance
with the Basel II accord.
 Scoping and designing the new Compliance system including Sanctions, and KYC processes.
 Built financial models for clients by collecting, monitoring and studying data, generating financial variance and
action reports and making clear and targeted recommendations.
 Created Ad- hoc reports and presentations for managers.
 Prepared Business Process Models that includes Modeling of all the activities of business from conceptual to
procedural level.
 Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and
corresponding activities (tasks).
 Prepared bi-weekly project status reports and coordinated work plan between client project manager and business
stakeholders.
 Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its
modules (Requirements, Test plan, Test lab and Defects)
Environment: Rational Rose, OBIEE 11g, Informatica, Rational Requisite Pro, Clear Quest, VB, Java Scripts, .Net
framework, MS Project 2010, Agile, Jira, MS-Visio 2010, MS-Office 2010, HTML, XML, Active Server Pages, Erwin 7.1, MS
Share point, Test Director 7.1, Congo’s.

Client: NATCO Pharma – India Dec 2014 - Sep 2015

Role: Business/ Data Analyst

Description: Making specialty medicines accessible to all" We manufacture and market affordable medicines that comply
with global standards and strive to achieve market leadership in domestic and international markets.
Responsibilities:
 Created new reports based on requirements.
 Designed the business requirement collection approach based on the project scope and SDLC methodology.
 Documented business requirements with wireframes and mockups to explain in detail the business implications and
impacts.
 Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Dataflow Diagrams in MS Visio.
 Prepared functional requirements to define the system rules by creating Use Cases, Interface design and data
dictionaries.
 Worked in Clinical trial system (CFR Part 11 validated and Regulated System); an application used to collect the
patient data.
 Automated and scheduled recurring reporting processes using UNIX shell scripting and Teradata utilities such as
MLOAD, BTEQ, and Fast Load
 Worked with architects and, assisting in the development of current and target state enterprise-level data
architectures
 Worked with project team representatives to ensure that logical and physical data models were developed in line
with corporate standards and guidelines.
 Involved in defining the source to target data mappings, business rules, and data definitions.
 Performed data analysis and data profiling using complex SQL on various sources systems including Oracle and
Teradata.
 Migrated three critical reporting systems to Business Objects and Web Intelligence on a Teradata platform
 Created Excel charts and pivot tables for the Ad-hoc data pull.

Environment: MS Office Suite, Agile, Jira, MS Visio, MS SharePoint, Test Management Tool, MS Project, Crystal report,
HTML.

Client: Sunera Technologies – India May 2013 - Nov 2014

Role: System Analyst

Description: Suneratech is a leading Cloud-based platform and enterprise IT automation solutions provider specializing
in Oracle applications and the latest technologies.
Responsibilities:
 Processed data received from vendors and loading them into the database. The process was carried out on weekly
basis and reports were delivered on a bi-weekly basis. The extracted data had to be checked for integrity.
 Documented requirements and obtained signoffs for the business owner or stakeholders.
 Generated weekly, bi-weekly reports to be sent to client business team using business objects and documented
them also for data cleansing and data profiling.
 Used SQL for querying and analysis purposes on various source tables and conditions applied and wrote SQL joins,
sub queries.
 Used SQL Server Reporting Services SSRS to schedule reports to be generated on predetermined time.
 Helped the testing team in creating the test plans and test scripts. Assisted the users in UAT testing by providing
test scenarios and test data in development, QA and production.

Environment: SQL, OBIEE, SSIS, SSRS, SSAS, data profiling, data loading, QA team.