Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks is restructuring its sales teams to align with its product lines.
Each sales rep will focus only on the accounts they've been assigned.
Sales reps will run specific product upsell processes.

Which action should the consultant take to support a successful sales team
transition?

A. Meet with territory sales leadership to design territory assignment rules.

B. Meet with sales reps to review products they are assigned and implement
Opportunity Teams.
C. Meet with executive sales leadership to understand the requirements for record
sharing.

-----------------------------------------------------------------------------------
--------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks has purchased a list of prospects and wants sales reps
to contact and measure the return on investment (ROI of the purchased list.
Which solution should the consultant recommend?

A. Import the list as new Leads and update the Lead Source to “Purchased Lead”.
B. Import the prospects as Contacts and assign them to Accounts.
C. Import the list as new Leads and map the Campaign during import.

-----------------------------------------------------
A--------------------------------------------------

Salesforce Certified Sales Cloud Consultant

Oo 65. Cloud Kicks recently launched Sales Cloud. Admins need to know the pages
with the highest traffic.
Which option should a consultant recommend to meet this requirement?

A. Install the Salesforce Adoption Dashboard package from Appexchange

B. Create a custom report based on Lightning Exit By Page Metrics.
C. Create a custom report based on Lightning Usage By Browser Metrics.

------------------------------------------------------
C-------------------------------------------------

Salesforce Certified Sales Cloud Consultant

Bo 65. Cloud Kicks uses Salesforce to manage business Accounts and Person Accounts.
The sales director wants to associate Person Accounts to business Accounts
and/or Contacts.

Which approach should the consultant recommend to meet these requirements?

A. Use the Contacts to Multiple Accounts feature.

B. Create a junction object between Account and Contact.
C. Create a custom lookup from Account to Contact.

-------------------------------------------------------
A------------------------------------------------
Salesforce Certified Sales Cloud Consultant

e of 65. Northern Trail Outfitters had issues with its last two Salesforce
deployments, both of which caused system downtimes that exceeded planned
estimates. The CIO asked a consultant to develop a Risk Register to identify and
mitigate these types of issues with future deployments. The CIO asked
the consultant to log the two previously known issues as a starting point for the
register.

In which Risk category do these system downtime issues fall?

A. Technical Risk
B. Compliance Risk
C. Operational Risk

--------------------------------------------------------
A-----------------------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining

65. Universal Containers (UC hired a consulting company to implement Sales Cloud.
This will be the third CRM application UC has used in the past
5 years. Employees have failed to adopt the previous two applications.
Which step should be part of UC's plan to help drive adoption of Sales Cloud?

A. Identify change management champions.

B. Implement User Acceptance Testing (UAT ,
C. Revoke user access to legacy systems.

----------------------------------------------------------
A---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks (CK ), a large global organization, is rolling out a complex
Salesforce
Release to its staff located in offices around the world.
Which approach should the consultant recommend that CK use for training this
audience?

A. Leverage Trailhead and documentation.

B. Conduct Train-the-trainer sessions.
C. Configure In-App Guidance.

----------------------------------------------------------
A---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Universal Containers is realigning sales territories and needs to update

ownership across its 400,000 accounts.
The organization-wide default for Accounts is Private.
Which factor should the consultant consider when updating the sales territories and
Account owners?
A. The organization-wide default should be set to Public before the update can be
performed.
B. The Salesforce recycle bin needs to be emptied prior to realignment.
C. The operations team can defer sharing calculations to decrease the risk of lock
errors during the data update.

-----------------------------------------------------------
B--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks (CK has recently lost several large deals to a competitor. CK
management wants to start tracking the reasons why opportunties are
being lost. What is the most efficient way for a consultant to meet this
requirement?

A. Create a Competitors channel in Slack to share insights and stories.

B. Create a new custom object and automation to track competitors.
C. Create a new custom field on the Opportunity object.

----------------------------------------------------------
C---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Northern Trail Outfitters wants to migrate its Sales Territories to a new
structure for the upcoming fiscal year.
Which aspect should a consultant consider for this migration?

A. Only one territory model can be active at any given time.

B. Territory user assignments are migrated to the new model.
C. Access to a territory model is controlled through profiles or permission sets.

---------------------------------------------------------
C----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. When addressing challenges within Cloud Kicks' Sales Cloud project,
which approach should a consultant prioritize to extend declarative
development effectively?

A. Prioritize standard Salesforce features to manage costs while ensuring project

success.
B. Assess project requirements to decide if custom development or third-party apps
are needed, considering budget and resources.
C. Opt for custom Lighing long and mai against quick

------------------------------------------------------------
A-------------------------------------------

Salesforce Certified Sales Cloud Consultant

C of 65. Cloud Kicks has a Web-to-Lead form on its website.

Following an update to the form to add new picklist values, some leads are routing
to the default lead owner.

What should the consultant validate when troubleshooting the issue?

A. The picklist values are part of Lead assignment rule criteria.
B. A new web-to-lead form needs to be created to reflect the new picklist values.
C. Picklist values are included in only one rule entry.

-----------------------------------------------------------
B--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks has recently hired a new inside sales team. Management wants to
ensure that steps in the sales process are clear
and adhered to by the team. Each step must have clear guidelines, support
materials, and coaching tips.

What should the consultant recommend to support the new sales team and management?

A. Create validation Rules on the Opportunity Stage field.

B. Create a flow paired to each of the Opportunity stages.
C. Create a Path on the Opportunity object.

------------------------------------------------------------
A-------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Universal Containers has a fiscal year that starts in February and ends in
January. The SVP of sales has reinforced how important it is to
measure the sales teams’ performance based on this fiscal year and has asked how
Sales Cloud can support this request.
Which solution should the consultant recommend?

A. Update the User settings.

B. Update the Locale settings.
C. Update the Company settings.

------------------------------------------------------------
C-------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks (CK operates in multiple countries and wants to track historical
exchange rates.
The consultant at CK has implemented dated exchange rates by using Advanced
Currency Management.

How is the converted currency amount calculation on opportunities determined?

A. The close date only when the opportunity stage is closed

B. The date the opportunity stage is closed regardless of the close date
C. The close date regardless of the opportunity stage

-------------------------------------------------------------
C------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Which prerequisite should the consultant consider before enabling Opportunity
Splits?
A. Ensure open opportunities are owned by active users,
B. Enable Opportunity Teams and confirm the owner is a team member.
C. Add customized split types to opportunities.

--------------------------------------------------------------
C-----------------------------------------

Salesforce Certified Sales Cloud Consultant

65. A sales rep owns an opportunity and can view the associated account, but is
unable to view contacts on that account.
What should the consultant recommend to allow Account owners to selectively
share an Account's Contacts with Opportunity owners?

A. Add Opportunity owners to the Opportunity Team and configure Contact sharing.
B. Add Opportunity owners to the Account Team and configure Contact sharing.
C. Transfer Contact ownership from themselves to the Opportunity owner.

--------------------------------------------------------------
B-----------------------------------------

Salesforce Certified Sales Cloud Consultant

e of 65. The admin at Universal Containers is attempting to retire a Product that

is being replaced by a newer version, but they are receiving an error
because the Product is associated to an Opportunity.
What should the consultant recommend to resolve the issue most efficiently?

A. Create a flow to delete the Product from the Price Book.

B. Archive the Product and each related Price Book entry.
C. Edit the Product record and uncheck the Active field.

--------------------------------------------------------------
B-----------------------------------------

Salesforce Certified Sales Cloud Consultant

65. A small company has hired a consultant to plan its Sales Cloud implementation.
The company wants to get up and running with Sales Cloud
right away. The deadline has yet to be established and the requirements still need
to be defined.
Which project management methodology should a consultant recommend to ensure the
implementation is successful?

A. Agile
B. Waterfall
C. Kanban

--------------------------------------------------------------
AB-----------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks needs to associate some contacts with many accounts.
Which solution should a consultant recommend to meet this requirement?

A. Use the Contact to Multiple Accounts feature.

B. Use the Contact Roles related list on Accounts.
C. Add multiple custom Account lookup fields on the Contact.

---------------------------------------------------------------
A----------------------------------------

Salesforce Certified Sales Cloud Consultant

65. The project at Universal Containers is almost finished and now it is time to
test the changes and updates that have been made before go-live.
Partial and Full sandboxes are unavailable.

Where should the consultant recommend testing be conducted?

A. Create a new Developer Edition org and populate it with data.

B. Create test accounts and opportunities in a new Trailhead Playground org.
C. Create a new Developer sandbox and populate it with data.

---------------------------------------------------------------
A----------------------------------------

Salesforce Certified Sales Cloud Consultant

65. As part of a Sales Territories implementation, Cloud Kicks wants the user to
manually search for a territory in an active territory model and
assign it to opportunities. Which approach should the consultant recommend to
meet this requirement?

A. Enable sharing access to the Account to assign any active territory to

opportunities.
B. Use default Sales Territories to assign any active territory to the opportunity.
C. Update the profile with the Manage Territory permission.

---------------------------------------------------------------
A----------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Universal Containers has implemented Salesforce for all of its sales reps. All
sales reps are required to select the win or loss stage on every
closed opportunity. Managers like to measure the win ratio for all of the sales
reps.
How should a consultant meet the requirement?

A. Ensure that all managers have access to the standard Win report.
B. Build a custom report on Opportunity with custom summary formulas to show win
ratio.
C. Create 3 custom formula field on Opportunity to capture the win ratio for
opportunities.

---------------------------------------------------------------
C----------------------------------------

Salesforce Certified Sales Cloud Consultant

65. The marketing team is using a separate platform for managing prospects and
wants to hand off qualified prospects to the sales team.
How should the consultant meet this requirement?
A. Recommend an integration with the marketing platform that creates leads in
Sales Cloud.
B. Create users for the marketing team so they can enter leads directly into Sales
Cloud.
C. Recommend an integration with the marketing platform to Sales Cloud that
generates tasks with lead information.

---------------------------------------------------------------
B----------------------------------------

Salesforce Certified Sales Cloud Consultant

\
65. Cloud Kicks (CK has implemented different sales stages across its varied
product lines.
CK wants to deploy Collaborative Forecasts to all sales users.

What should a consultant consider when rolling out —

A. Single Category or Cumulative Forecast Rollup should be defined.

B. Multiple Forecast Types must be created and activated.
C. Opportunity Splits must be enabled at the same time.

--------------------------------------------------------------
A-----------------------------------------

Salesforce Certified Sales Cloud Consultant

65. The Cloud Kicks marketing team purchased a marketing automation tool and is
implementing a lead qualification process.
The sales director provided key attributes and activity history of the ideal lead.
What should the consultant do to help marketing improve the process?

A. Create reports based on the sales metrics provided in the marketing automation
tool and train marketing users to identify and qualify leads.
B. Develop the Lead score and grade in the marketing automation tool to
automatically determine when a lead should become qualified.
C. Set up the marketing automation tool to send prospects to the sales director and
ask sales reps to assist in the qualification process.

-------------------------------------------------------------
B------------------------------------------

65. When emails sync by Einstein Activity Capture, how are the emails matched to
Sales Cloud records?

A. Matching Is based on the standard Email field.

B. Matching is based on any Email field.
C. Matching is based on Full Name and standard Email field.

-------------------------------------------------------------
B------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. When emails sync by Einstein Activity Capture, how are the emails matched to
Sales Cloud records?

A. Matching is based on the standard Email field.

B. Matching is based on any Email field.
C. Matching is based on Full Name and standard Email field

-------------------------------------------------------------
A------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Northern Trail Outfitters (NTO finished implementing Sales Cloud for a mid-
market sales team.
Sales management wants to track data completeness.
Which common metric should the consultant recommend that NTO use to measure core
Sales Cloud data?

A Field Usage
B. Record Count
C. User Adoption

---------------------------------------------------------
A----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks has enabled territory forecasts to see how expected revenue
compares between sales territories, and to determine which territory
has closed the most deals in a month. The territory hierarchy has three branches
with child territories, where forecast managers may be assigned to a few
of them. Which action can forecast managers perform?

A. Share the forecast with any Sales Cloud user.

B. Add territory forecast to the hierarchy.
C. Add a Forecasts tab to the Sales app.

---------------------------------------------------------
A----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Some of the large accounts at Northern Trail Outfitters have many contacts.
Sales reps want to see how these contacts relate to each other and
understand the reporting structure.

Which feature should the consultant recommend to meet this requirement?

A. Contact Hierarchy
B. Contacts to Multiple Accounts
C. Contact Roles

---------------------------------------------------------
AC----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. A consultant is preparing to release an updated version of sales process they

have been working on for existing cloud client.
Which action should the consultant take first to ensure a smooth rollout for the
sales team?

A. Conduct a series of informational sessions with the sales team to explain the
benefits of the new sales process and address common questions in an online FAQ.
B. Implement a program to incentivize users and publicly reward early adopters to
motivate others and create a sense of competition within the sales team.
C. Create a plan for implementation, drive awareness with the sales team, design
training and coaching programs, update and document workflows, and measure success,

----------------------------------------------------------
A---------------------------------------------

65. Sales leadership at Univesal Containers is concerned that sales reps are
negotiating deals with contacts without the authority to make a
decision, resulting in lost deals.
What should the consultant recommend to resolve the issue?

A. Allow sales reps to mark the contact on each opportunity as Primary to indicate
the Dicicsion maker
B. Require sales reps to add the stakeholder as Dicicsion maker on each
oppoertunity before the rep can progress the stage.
c. Enable opportunity tean to sales rep can track the decision maker for each
oppoertunity

----------------------------------------------------------
C--------------------------------------------

65. Universal Containers uses Sales Territories and is working with a consultant
to reassign Accounts into new territories.
Which attribute of Sales Territories should the consultant consider when
developing the new territory model?

A. The system administrator profile is required to run territory planning reports.

B. A model must be activated in order to view reassigned accounts.
C. All Account assignment rules should be run when the model state is set to
Planning.

-----------------------------------------------------------
B--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Universal Containers uses Sales Territories and is working with a consultant to
reassign Accounts into new territories.
Which attribute of Sales Territories should the consultant consider when
developing the new territory model?

A. The system administrator profile is required to run territory planning reports.

B. A model must be activated in order to view reassigned accounts.
C. All Account assignment rules should be run when the model state is set to
Planning.

-----------------------------------------------------------
B--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an
architecture diagram of the system.
Which stage of the project lifecycle does this fall under?

A. Initiate
B. Execute
C. Plan

-----------------------------------------------------------
B--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. The admin at Universal Containers has been getting complaints from sales reps
about duplicate leads within Sales Cloud.
The admin has already set up a Matching Rule for Leads.
What should the consultant recommend to resolve the issue?

A. Change the criteria for the standard Lead Matching Rule.

B. Confirm the standard Lead Matching Rule is deactivated.
C. Confirm the custom Lead Matching Rule is activated.

-----------------------------------------------------------
C--------------------------------------------

65. Universal Containers recently implemented Sales Cloud. Stakeholders want

insights into how logging interactions
with customers impacts the number of won sales deals.
Which report should the consultant create to meet the requirement?

A. Closed Won Opportunities by the sales team

B. Closed Won Opportunities by Account
C. Closed Won Opportunities with Activities

----------------------------------------------------------
C---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. The sales director of retail products at Cloud Kicks wants to allow sales reps
to clone orders to avoid repetitive tasks.
Which guideline should a consultant consider when cloning an order with products?

A. A cloned order must have a later end date from the associated contract.
B. A cloned order must be associated with the same contract as the original
order.
C. cloned order's start date must fall between the associated contract's start and
end dates.

----------------------------------------------------------
C---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. What should the consultant take into consideration when activating Orders?

A. Orders can be activated only if they include a Product.

B. New Products can be added to active orders.
C. Products can be removed from active reduction orders.

------------------------------------------------------------
C-------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks is in the process of implementing Sales Cloud for its sales teams.
Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

A. Establish goals and key metrics.

B. Re-define the sales process.
C. Run training in a sandbox environment.

-----------------------------------------------------------
A--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks has completed the discovery stage and leadership has aligned on the
project's business goals.
What should the consultant formalize with stakeholders before moving on to the
next project stage?

A. Create user stories to present for prioritization.

B. Onboard team members to start development of the solution.
C. Define key metrics to identify how success will be measured.

-----------------------------------------------------------
A--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. What is a key capability of Data Loader?

A. Prevents importing duplicate record data
B. Imports organization and configuration metadata
C. Runs one-time or scheduled data imports

------------------------------------------------------------
C-------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks wants to assign territories in bulk to Opportunities.

What should the consultant do to meet the requirement?

A. Update Opportunity sales team with territory assignments.

B. Schedule auto-assignment rules in the territory model.
C. Run the filter-based Opportunity territory assignment.

------------------------------------------------------------
C-------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. A consultant has conducted discovery sessions with Cloud Kicks stakeholders and
is ready to begin gathering use cases for deal processes.
Which group should provide content for the use cases?

A. Business development team

B. Leadership team
C. Finance team

-------------------------------------------------------------
C------------------------------------------

@or 65. Universal Containers (UC has an Account Hierarchy of customer accounts,
with parent accounts representing corporate headquarters and child
accounts representing franchises. The VP of sales believes that many franchises are
missing from UC's Sales Cloud org because sales reps are unaware of
them.
What should the consultant recommend to fill in the missing franchises?

A. Utilize Sales Engagement to add an External ID to the data.

B. Implement a data enrichment package from AppExchange.
C. Download the Data Quality Analysis Dashboard from AppExchange.

------------------------------------------------------------
A-------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks is running a campaign for the Shoe of the Month club. Sales
management wants to use Campaign Influence features with
Opportunities to attribute a percentage of success to Influential campaigns.
Which feature will allow for revenue share with standard and custom attribution
models?

A. Create a reporting snapshot for Campaign Influence.

B. Use Customizable Campaign Influence for reporting.
C. Create a formula field to track Campaign Influence.

------------------------------------------------------------
B-------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. An executive at Cloud Kicks (CK has asked its admin to create a diagram
showing the high-level processes within the business. CK plans to use
the diagram to show the context of a new process within the overall business.
What should the admin create to meet this requirement?

A. Capability Model
B. Detail Process Mapping
C. Value Stream Map

-----------------------------------------------------------
B--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. A consultant for Cloud Kicks is migrating data from an on-premises system to
Salesforce. The consultant has imported Account records, and is
attempting to import the associated Contacts using Data Loader, but the import has
failed records. The error messages all read UNABLE TO LOCK ROW.
What is causing these records to fail?

A. Updates to child records that have the same parent records are being processed
simultaneously.
B. Contact records should be imported in the same batch as Account records.
C. An Apex trigger on the Account object is firing on insert and causing the
Contact import to fall.
-------------------------------------------------------------
A------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks (CK has acquired a competitor that also uses Sales Cloud. They
have many of the same customers and prospects. The CEO of CK
wants the consultant to work with senior managers to document use cases and
determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?

A. Hold a kickoff meeting with the CK stakeholders.

B. Conduct discovery sessions and document existing business practices for each
company.
C. Export the data from the competitor's system and merge it into Ck’s org.

-------------------------------------------------------------
A------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. The leadership team at Cloud Kicks wants to improve the rate of user adoption
of Sales Cloud.
Which option should the consultant recommend?

A. Add Approval processes to enforce data standards.

B. Conduct a requirements workshop to gather user stories.
C. Use a collaboration tool to gather feedback from users.

-----------------------------------------------------------
B--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks (CK recently implemented Einstein Opportunity Scoring in its
production org. CK is using the Amount field in its Opportunity Scoring
model. What will a user without access to the Amount field on the Opportunity
object observe?

A. The Amount field will display an error in the contributing factors section.
B. The Opportunity Score field and the Amount field will be hidden for that user.
C. The Amount field will be hidden from the contributing factors section.

------------------------------------------------------------
C-------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Universal Containers (UC notices a large increase in leads created overnight
which exceed the daily limits. Upon examination, the leads appear
to be created by bots. UC uses a standard Web-to-Lead form without safeguards in
place to limit spam on forms.
What should the consultant recommend as the first line of defense before
republishing the form?

A. Use a custom Web-to-Lead alternative with built-in protection.

B. Use an AppExchange package with custom Web-to-Lead handling.
C. Select Require reCAPTCHA Verification in Web-to-Lead settings.
-----------------------------------------------------------
C--------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Predefined groups of sales reps work collaboratively on Accounts in the Cloud
Kicks (CK sales model. Each group is also responsible for specific
accounts. CK has organization-wide default access set to Public Read/Write for
Accounts. CK discovered this caused issues with data quality where reps
edited accounts outside their scope of responsibility. CK wants to allow reps to
view any account, but restrict editing to only reps who are responsible for
those specific accounts.

Which step should a consultant recommend to allow reps to continue to collaborate

while eliminating incorrect edits?

A. Create an Account sharing rule to grant Read/Write access to all accounts.

B. Change Account organization-wide defaults to Public/Read-Only.
C. Change Account organization-wide defaults to Private.

---------------------------------------------------------
C----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks (CK has customers who are often involved with more than one
company. CK wants to track these contacts on associated accounts
without creating duplicate Contact records. What should a consultant consider when
enabling the Set Up Contacts to Multiple Accounts feature?

A. Create a junction object to link Accounts and Contacts.

B. Designate a default account as the Contact's primary account.
C. Add account relationships from the Contact record.

--------------------------------------------------------
B-----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. During the last requirements meeting, Cloud Kicks team members said they will
be attending a conference next week.
What should a consultant do in response to this news?

A. Use the downtime to develop User Acceptance Testing (UAT scripts.

B. Ask the client to sign off on requirements and start the Build phase.
C. Update the project plan and communicate it to stakeholders.

------------------------------------------------------
B-------------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Sales reps at Universal Containers receive leads that are generated from
various channels. Lead quality varies greatly. Sales managers want the
sales reps to focus on the leads most likely to result in a sale.
What should the consultant recommend to meet this requirement?

A. Implement a lead scoring strategy,

B. Create list views to filter on each lead source.
C. Implement lead assignment rules.

--------------------------------------------------------
C-----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. During end-to-end testing, users report that a key business process is missing
a step.
What should a consultant do first to resolve the issue?

A. Work with key stakeholders to determine if a change to the requirements is

necessary to go-live,
B. Revise the test scripts and ask users to repeat the testing.
C. Change the solution to meet the needs of the users and update the training
materials.

--------------------------------------------------------
A-----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks manages prospects for lead generation in a marketing application.
To ensure data quality, which prospects should the consultant migrate from the
marketing application to lead records?

A. All prospects
B. Contacted prospects
C. Qualified prospects

---------------------------------------------------------
A----------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Universal Containers (UC deployed Sales Cloud 3 months ago to the North
American sales teams. One of the reasons UC selected Sales Cloud is
its mobile support which provides flexibility for sales reps.
How should the consultant assure UC's management that Sales Cloud is being
successfully adopted on mobile devices?

A. Download the Login History report and filter by device type.

B. Review the user profiles for mobile device permissions.
C. Report on the opportunity records created on a mobile device.

----------------------------------------------------------
C---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks (CK has requested a Statement of Work (SOW that clearly details
who will train users on new features and how the training will be
delivered.Which section of a SOW should the consultant discuss with CK to meet the
requirement?

A. Scope
B. Background
C. Terms and Conditions
----------------------------------------------------------
C---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks has organization-wide defaults set to Private for Account.
With the rollout of Opportunity Teams, what should a consultant consider?

A. Opportunity should be set to Public Read/Write first.

B. The Opportunity will be implicitly Write for the team.
C. The Opportunity’s Account will be implicitly Read for the team.

----------------------------------------------------------
A---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. Cloud Kicks rolled out Sales Cloud recently. The VP of sales wants to display a
view of internal and external data on the lifetime spend for each
account on the Salesforce account detail page.
Which option should a consultant recommend to meet this requirement?

A. Salesforce Data Pipelines

B. Einstein Discovery
C. Sales Engagement

----------------------------------------------------------
C---------------------------------------------

Salesforce Certified Sales Cloud Consultant

65. The VP of sales at Cloud Kicks wants the sales team to use the Salesforce
mobile app to complete their tasks. The sales team needs to create
and edit leads, contacts, and opportunities with ease.
Which feature should the consultant recommend the sales team use?

A. Smart Actions
B. Lightning Mobile Component
C. Einstein Activity Capture

-----------------------------------------------------------
A--------------------------------------------

2- 127,154,193,263 ,297,310,378,430,485,538,713,