Table of Contents

TOPIC

I. Three URLs or website addresses to remember

Main portal website Administration website Customer website

PAGE 2 2 2 2 3 3 3 3 3 3 4 5 5 5 5 6 6 7 7 7 7 7 7 7 7 7 7 8 8 8 9 9 10 10 10 10 11 13

II. Configuring General Vendor Account Preferences

Updating your account profile and/or changing your RMA system name Uploading your own custom logo Changing your Master Email Address and Password Setting up your own custom domain name Creating other CSR accounts

III. Administering your RMA system

Activities
Main menu Review New Requests for RMA Review Active RMA Cases

Record Keeping
Manage Customer Accounts, Product Records, Serial Number Records, Receiving Center Addresses

Preferences
Manage Return Reason Codes Manage Action Codes Manage Warranty Status Codes Manage Findings Status Codes Manage Resolution Status Codes Manage Disposition Status Codes Manage RMA Case Status Codes Manage RMA Event Codes Update Verbiages General Preferences Notifications RMA Number Formulation Update RMA Request Entry Validation Method 1: No validation Method 2: Validate by Product Code Method 3: Validate by Serial Number Method 4: Validate by Serial Number or by Product Code Returns Label Generation UPS Returns Label Generation FEDEX Appendix How to create a CNAME entry for your custom domain name

Email: [email protected]

Web: http://rmaportal.com

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I.

Three URLs or website addresses to remember

As an RMA System owner, there are three websites to remember and know what they are used for. 1. Main portal website http://rmaportal.com The main portal website is where you can login using your vendor account credentials to update your vendor account preferences. Use this mainly for setting up your initial configurations like updating your company info, uploading your own company logo, updating your master email address, setting up a custom domain name address and managing other admin-user accounts. Admin user accounts are other personnel in your company that can login to your administration website and perform company tasks like approving RMA requests, updating status, etc. More on this in the later sections. 2. Administration website http://YOUR-RMA-NAME.rmaportal.com/admin (or http://CUSTOM-RMA-NAME.YOURWEBSITE.COM/admin) As a vendor, your RMA administration website will be what you will be using the most. Here is where the master vendor account holder, and/or other CSRs (customer service representatives) accounts that you created logs in to manage the RMA cases. Some of those tasks are approving RMA requests, creating new, and/or updating existing RMA cases, escalating case status, creating returns shipping labels, etc. Those tasks will be discussed in detail in later chapters. 3. Customer website http://YOUR-RMA-NAME.rmaportal.com (or http://CUSTOM-RMA-NAME.YOURWEBSITE.COM) Finally, the customer website is where your customers login to read about your Returns Policy, sign-up for an account, submit new RMA requests, check their status of pending RMA cases, print shipping labels, etc. Notes on 2 and 3 Your default or generic RMA website address is composed of the RMA System name that you choose prefixed to .rmaportal.com. Usually, your company name is also your RMA name. Having your actual name as part of the third level domain part of the web address makes it a personalized RMA website address for your company. To further personalize that web address, you may use your own totally different name and have it going to the very same website. So, instead of http://YOUR-RMA-NAME.rmaportal.com, it can be http://YOUR-CUSTOM-RMANAME.YOURDOMAIN.COM. You can accomplish this by creating a CNAME (canonical name) entry for your domain by logging in to your domain registrars control panel website. There is a dedicated section below for doing just that.

Email: [email protected]

Web: http://rmaportal.com

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II. Configuring General Vendor Account Preferences

Logging-in to the main portal (http://rmaportal.com) enables an RMA System administrator to update account-related information about the vendor.

1. Updating your account profile and/or changing your RMA system name Login to rmaportal.coms main website to update your companys RMA system name, company name and contact information. IMPORTANT: Changing your RMA system name will automatically change the web address of your system. 2. Uploading your own custom logo RMAPORTAL will create a default logo for you when you first signed up. To upload your own logo, you must choose a valid image file and its size must not exceed 250KB. Valid images are JPG, GIF and PNG files. 3. Changing your Master Email Address and Password RMAPORTAL takes security seriously. Hence, we have strict policies about passwords. RMA Portal will never send you your existing password via email, nor show it to you in clear text anywhere on our website. If you forget your password, you can request to reset it by providing your email address. Instructions for resetting your password will be sent to you by email, dont worry, all those are fully automated. 4. Setting up your own custom domain name RMAPORTAL gives you your own generic RMA web address by using your RMA systems name prefixed to .rmaportal.com. Example: mywebsite.rmaportal.com will be MYWEBSITEs rma website url. If you want to create a totally customized URL for own system, like http://rma.MYWEBSITE.com then enter RMA.MYWEBSITE.COM as your customer domain name. IMPORTANT: You must configure a CNAME record for that name on your domain host. More on CNAMES in Appendix A. Creating other CSR accounts Processing an RMA case involves different stages, like approving requests, receiving, inspection and final disposition determination. Some of them may require different personnel with varying degrees of decision making abilities to perform. The ability to create multiple users, each one with his/her own login and password enables the master administrator to delegate tasks effectively.

Email: [email protected]

Web: http://rmaportal.com

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III. Administering your RMA system

Login to your admin site. Your admin site link is http://xyz.rmaportal.com/admin where xyz is your own RMA Name. There are 3 main groups of links for accessing the commands on your admin site, namely: Activities, Record Keeping, and Preferences. They are presented in that particular order on purpose from the most used commands to the least. All commands are also accessible from the main admin page as direct links.

Below is a quick overview of the links:

1-a: 1-b: 1-c: 2: Activities Main menu Activities Review New Requests for RMA Activities Review Active RMA Cases Record Keeping Manage Customer Accounts Record Keeping Manage Product Records Record Keeping Manage Serial Number Records Record Keeping Manage Receiving Center Addresses Preferences Manage Preferences Manage Preferences Manage Preferences Manage Preferences Manage Preferences Manage Preferences Manage Preferences Manage Return Reason Codes Action Codes Warranty Status Codes Findings Status Codes Resolution Status Codes Disposition Status Codes RMA Case Status Codes RMA Event Codes

3-a: 3-b: 3-c: 3-d: 3-e: 3-f: 3-g: 3-h: 4-a: 4-b: 4-c: 4-d-i: 4-d-ii:

Preferences Update Verbiages Preferences General Preferences Preferences Update RMA Request Entry Validation Preferences Returns Label Generation UPS Preferences Returns Label Generation - FEDEX

Email: [email protected]

Web: http://rmaportal.com

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Details
1-a: Activities Main menu This link takes you to the main admin opening menu. The top menu bar displays your login name as a clickable link. You may use it for updating your CSR profile. 1-b: Activities Review New Requests for RMA This link will present a list of all new RMA requests that your customers sent. Youll know when there are new requests because youll receive a notification email each time a customer submits a new one. The screen will show a summary count of all pending requests. Use the Find function to search for a particular request based on Account Number, name or email address of the customer. Click any row to show more details about the request like customer info that made the request and the details of the product or products being returned. Commands: Assign RMA Number, Reject, Void How to approve an RMA request so it becomes an RMA case To approve a request, click Assign RMA Number command. Here you will have the option to enter a custom RMA Number or let the system automatically generate one for you. Option to send notification to customer: Check this option if you want the customer to be notified that his request has been approved. Option to select Return Service Center: Use this if you have multiple receiving centers. The screen also shows you the customers contact information such as phone number and email address. If necessary, you may send the customer an email first for any clarification about the request before proceeding to approve the request. How to reject or void an RMA request To reject or void a request, just click the corresponding links. It will prompt you to enter custom remarks and whether to send the customer an alert notification regarding the action. How to download and export list to Excel for your own reporting and analysis Use export command buttons below the list to download your list of RMA requests to a CSV file editable using MS Excel. 1-c: Activities Review Active RMA Cases The RMA Manager will show you all RMA Cases: open, completed, including rejected and voided RMAs. Click any of the column headers to quickly re-sort the items. How to quickly find an RMA record How to create a UPS or FEDEX returns label

Email: [email protected]

Web: http://rmaportal.com

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How to view details of a product item being returned and set its Warranty Status, Findings, Resolution and Disposition How to escalate the status of an RMA case, or void/reject an RMA How to close or complete an RMA case investigation 2: Record Keeping Manage Customer Accounts, Products, Serial Numbers and Receiving Center Addresses The records manager enables you to list, find or search a record, update and create new records. How to find a record You may use the finder utility to find a particular record. Just type a few characters that represent the record you are looking for, then select the property or information type of the record corresponds to that search text. For example, if you want to list all customer records with last name Smith, you would enter smith (case does not matter) in the Find: textbox, select Lastname from the pulldown selection, then click Find it button. You can also sort by any column, just click the header of any column to sort by that field. Clicking the same header again toggles Ascending and Descending order. Use the pages index on the bottom of the page to browse through pages. How to create a new record To create a new record, just click New button at the bottom of the screen. You will be presented with a form where you can enter the information about the new customer, new product, or any new record. There are built-in validators that will automatically pop up on your screen whenever you miss a required field, or if you enter a record that already exists. Just enter the needed information as instructed on every new record form. Finally, click Save button to save your inputs. A confirmation message or an error message will appear to confirm the success of creating a new record, or if there is something you need to correct. How to upload a batch of records from an Excel or CSV file The purpose of automation is to make processing of records easier, simpler and most importantly faster. Thats why if you already have an existing list of records from another application then you can upload them straight into your RMA Portal System so you wont have to re-encode them one by one. To do that, just save your list of records in .CSV format. Note that you have to arrange your data columns in a specific order. Make sure to download a sample CSV file so youll know which columns or fields you can upload and in what particular order. Click the Upload command, you will be presented with a form where you will be asked for the file to upload. Click Browse button to locate your file, then click Upload. How to download and export list to Excel for your own reporting and analysis Use export command buttons below the list to download your list of RMA requests to a CSV file editable using MS Excel.

Email: [email protected]

Web: http://rmaportal.com

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Preferences
3-a: Preferences Manage Return Reason Codes Return reason codes are the options that you allow your users to choose from when they are requesting a product for return. Return reasons are the common faults that cause a product to be returned. Common examples are: Defective, Wrong Item, Missing Part, etc. 3-b: Preferences Manage Action Codes These are the action codes that users may request that the vendor do or grant for the product being returned. Of course, users can only choose from what you as vendor will allow them to request. Common examples are: REFUND, REPAIR or REPLACE. 3-c: Preferences Manage Warranty Status Codes This is the list of warranty status codes that you can assign to an item during initial checkup of the item. Common entries are: UNDER WARRANTY, WARRANTY EXPIRED and NOT APPLICABLE. 3-d: Preferences Manage Findings Status Codes This is the list of Finding or Result status codes that you can assign to an item after you have inspected it. These results are basically the confirmation or validation of the returns claim and will greatly help in your quality control reports. Common entries are: DAMAGED IN SHIPPING, DEFECTIVE, NOT DEFECTIVE, ETC. 3-e:

Preferences Manage Resolution Status Codes A resolution is basically the vendors response to the customers Action Request. The Resolution Code that you assign to an item will be visible to your customer. Common entries closely match the customer action requests, they are usually: REFUND, REPLACE or REPAIR. 3-f: Preferences Manage Disposition Status Codes A disposition is what a vendor intends to do with the returned product and mostly used for vendors internal operation purposes. 3-g: Preferences Manage RMA Case Status Codes These are codes that you can assign to an RMA Case each time you escalate or update its status. There are 10 built-in Status Codes. These built-in status codes are automatically assigned by the system to an RMA Case during certain event triggers. Examples of system events are: RMA Request event, RMA Approval event, etc. You may not delete any of these built-in status codes but you may modify their captions. Also, you can add your own custom Status Codes depending on your own implementation. 3-h: Preferences Manage RMA Event Codes As mentioned previously, there are certain event triggers that change the Status Code of an RMA. Here you can manage what Case Status codes will be automatically assigned to those events as they occur. 4-a: Preferences Update Verbiages Update text contents of your RMA website. This section in the admin page is where you can customize the text contents that appear on certain parts of your RMA Website.

Email: [email protected]

Web: http://rmaportal.com

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Introduction page Text contents that appear on opening page of the customer/end user website. Return Policy page One of the most important pages of your RMA System, this will contain your detailed Product Returns Policy. On Request RMA Text contents that your customers see each time he requests an RMA. This can be a special instruction that is not included or is an addition to your Returns Policy, or something that you want to emphasize to your customers. This verbiage is also included in the email confirmation sent to the user when he requests an RMA. Contact Us Page Text contents that appear on your Contact Us page. 4-b: Preferences General Preferences

NOTIFICATIONS Set Notifications Sender Name: and Notifications Sender Email Address: This is the name and email address respectively, that will appear as sender when your RMA System sends out email notifications to your customers. Email notifications include RMA Update alerts, customer reset password requests, etc. Set Email to receive notifications for new RMA requests: Enter the email Address of the person in your organization who will receive notification email when customers fill out an online RMA request. RMA NUMBER FORMULATION The system automatically generates a series of unique RMA Numbers for each case. The RMA Number is the main reference point for every single RMA case. You may customize how that number is generated, like having a fixed prefix for every number, set the length or number of characters, or whether each customer will have its own set of series of numbers or set just one series for all customers. Incrementing the RMA Number for each RMA case can be configured in 2 ways:
Enable Global RMA Numbering series This preference enables you to have one central reference number that gets incremented for every new RMA Case that you approve, across all customers. This setup is preferred by some vendors who are in a close B2B relationship with its customers and would like to maintain just one series of numbers for easier tracking. Disable Global RMA Numbering series Disabling global numbering switches your

RMA Numbering to be one unique sequence per customer. Each customer will have its own incrementing series of numbers. This option is preferred by vendors who do not want their customers to easily estimate how many total RMA cases a vendor process everyday for all its other customers.

Email: [email protected]

Web: http://rmaportal.com

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RMA Number Prefix

Optional. This text automatically gets affixed to every new RMA Number generated by your website.
Pad RMA Number with Zeroes

Optional. Enabling this will pad your RMA number with zeroes so that they are all of the same length.
CUSTOMER SIGN UP

Check this option if you want your users to be able to create their own account. Disabling this is allowed because there are vendors that want to control or moderate which of their specific customers can use their RMA System, in addition to ensuring data accuracy. 4-c: Preferences Update RMA Request Entry Validation

This is probably the most important set of configurations that you have to setup before launching your RMA System to the public. As an admin, you can create an instant RMA Case for a customer directly on your admin page. We call it instant because it didnt go through the process of requesting an RMA by the customer and approval of that request by the vendor. When a vendor creates the RMA, it does not involve much validation because the fact that a vendor is encoding it means it is already a valid RMA request or case. However, a typical RMA case starts when a customer initiates the request by submitting it on your customer-fronting RMA website. This is when the beauty of automation really shines when it requires no actual vendor intervention for the customer to initiate a request. This means zero time wasted on phone conversations and getting the details from the customer. The customer request must be valid. In most cases, the validity of the request stems from whether the products being returned are authorized for return, usually they can be determined by validating Product Codes or Serial Numbers. Of course, the actual determination of this is done ultimately by the vendor. The good news is, there are ways to filter or validate the products being returned and weed out incorrect ones right from the beginning. You can setup how your system validates products during an RMA requests in 4 different settings or methods: Method 1: No validation With this method, your system will let customers enter the product codes, serial number, Order Number or Invoice Number information manually. There are no validations and therefore the vendor is expected to review them manually and decide whether the request deserves merit. This is the least technical of all methods and it is very similar to having your customers just fill out a form and manually fax it to you for review. There are no online validations and the decision is entirely based on your manual review of the submitted request.

Email: [email protected]

Web: http://rmaportal.com

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Method 2: Validate by Product Code In this validation mode, you will have to maintain a list of product codes of your inventory. By logging into the admin section, you can encode your items one by one, or upload your items directly by batch into your RMA by uploading a comma delimited (CSV) file. Your customers will have to enter a valid Product or Model Code in order for them to create an RMA request. There is also an option where you can command your RMA System to display a list of your product codes and info so that your customer will only have to pick from that list. In addition, collecting the Product Serial Number and/or Order/Invoice Number are optional items. You can make these other fields as mandatory or optional. Method 3: Validate by Serial Number In this validation mode, you will have to maintain a list of product serial numbers of your inventory. By logging into the admin section, you can encode your serial numbers one by one, or upload them directly by batch into your RMA system by uploading a comma delimited file. Your customers will have to enter a valid Serial Number in order for them to create an RMA request. In this mode, you can make Order/Invoice Number as additional fields that may be mandatory or optional for your customers to enter. Method 4: Validate by Serial Number or by Product Code In this validation mode, you will have to maintain a list of product serial numbers and product codes of your inventory. Your customers may choose to enter a valid Serial Number or Product Code in order for them to create an RMA request. Methods 2, 3 and 4 are very helpful when you want to enforce an automated moderation of how customers encode their product returns. The automated filtering and validation will help ensure that only the right and allowable products are submitted. 4-d: Preferences Returns Label Generation This section helps you setup your system so can generate prepaid UPS or FEDEX returns shipping labels that your customers can print on their end and use for sending the item(s) for return. Generally, you need to have a SHIPPER account with UPS and/or FEDEX so that you can generate actual returns shipping labels. 4-d-i: Preferences Returns Label Generation UPS To get the necessary credentials, go to this URL https://www.ups.com/upsdeveloperkit/ and follow its instructions. You dont really need to download any documentation or other resources meant for developers. Just get the values of the items below, fill them out and save your settings.
UPS Access License Number

A key assigned to each UPS account that utilizes UPS online tools.

Email: [email protected]

Web: http://rmaportal.com

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UPS Login User ID

Your login name for accessing UPS online tools.

UPS login password

Your password for accessing UPS online tools.

UPS Shipper Number

This is usually your UPS account number, but may be different in some cases. This is the service code that determines what type of shipping or delivery service by UPS is going to be used in transporting the returned products from the customer to the vendor. Types of services are GROUND shipping, Next Day Shipping, 2 Day shipping, etc. For returns, it is very common to use GROUND SERVICE. This is helpful when first setting up your returns label. Leave this checkbox unchecked so you can generate sample returns label first. When satisfied, then you can checkmark it so the next labels you generate are actual useable labels. NOTE: Just because you generated labels in live or production mode means you have to pay for them or that you get charged for it right away. A return label becomes billable only when a UPS personnel scans the tracking number on the label and it enters the UPS system.
Generate LIVE/PRODUCTION shipping labels UPS Service Type Code

4-e-ii: Preferences Returns Label Generation FEDEX To get the necessary credentials, go to this URL http://www.fedex.com/us/developer/ and follow its instructions. You dont really need to download any documentation or other resources meant for developers. Just get the values of the items below, fill them out and save your settings.
FedEx Account Number

This is your actual FedEx Account Number. Note that this and other credentials used for testing and development totally separate from live/production mode credentials. Use your separate test credentials when testing, and the live set for production mode. It is also worth noting here so you can avoid confusion, that the main difference between FedEx and UPS in terms of using your credentials is that FedEx has separate sets of credentials for testing and for production. UPS has the same credentials for both test and production mode.
FedEx Login User ID

Your login name for accessing FedEx online tools.

FedEx login password

Your password for accessing FedEx online tools.

FedEx Meter Number

Email: [email protected]

Web: http://rmaportal.com

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Your FedEx Meter Number. You should be able to get this from your FedEx Account Representative. This is the service code that determines what type of shipping or delivery service by FedEx is going to be used in transporting the returned products from the customer to the vendor. Types of services are GROUND shipping, Next Day Shipping, 2 Day shipping, etc. For returns, it is very common to use GROUND SERVICE. This is helpful when first setting up your returns label. Leave this checkbox unchecked so you can generate sample returns label first. When satisfied, then you can checkmark it so the next labels you generate are actual useable labels. NOTE: Just because you generated labels in live or production mode means you have to pay for them or that you get charged for it right away. A return label becomes billable only when a FedEx personnel scans the tracking number on the label and it enters FedEx system.
Generate LIVE/PRODUCTION shipping labels FedEx Service Type Code

Email: [email protected]

Web: http://rmaportal.com

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APPENDIX

How to assign a custom domain name to my RMA Portal System

EXAMPLE: Your company name and main domain name is called "YourCompany" and your current RMA address is http://YourCompany.rmaportal.com You want to access the same address using a custom domain name "http://rma.YourCompany.com" or http://returns.YourCompany.com Using your own custom domain name is easily done using a CNAME Record. A CNAME, or Canonical Name, record is an entry within the Domain Name System (DNS) that specifies where a user can find your web pages, or any other URL. You'll use this to associate your custom domain with your existing RMA Portal Address. First, decide what particular subdomain name that you're going to use to assign to your RMA System. The commonly used ones are "returns" (ex. http://returns.YourCompany.com) and "rma" (ex. http://rma.YourCompany.com). You can use any name except "www", "ftp" or "mail" because these are reserved for special addresses. In this example, we are going to use "rma" - as in "http://rma.YourCompany.com". Contact your domain host and ask them to create a CNAME called "rma" and have it pointed to "http://rmaportal.com". In our example, create a CNAME called "rma" and have it pointed to "http://rmaportal.com". A domain host is the organization or company where you registered your domain name. Ex. GoDaddy and 1and1. If you want to create the CNAME yourself, follow the instructions below that corresponds to your domain host: GoDaddy 1. Log in to your account at www.godaddy.com. 2. Open the Domains tab and select My Domain Names. You'll be directed to the Domain Manager page. 3. Click the domain that you'd like to use with your RMA Portal. 4. Click the Total DNS Control And MX Records link at the bottom of the section entitled Total DNS. 5. Click Add New CNAME Record in the box labelled CNAMES (aliases). If you've already created a CNAME record for your blog's address, click the pencil icon next to the existing CNAME record. 6. For the Name, enter only the subdomain of the address you want to use for your blog. For example, if you picked rma.YourCompany.com as your address, enter rma here. 7. Enter rmaportal.com as the Host Name. Specify a TTL or use the default setting of 1 hour. 8. Click OK, and then click OK again

Email: [email protected]

Web: http://rmaportal.com

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1and1 1. 2. 3. 4.

Log in to your account at https://admin.1and1.com If it's not already selected, click the Administration tab. Click Domains. The Domain Overview page appears. From the New drop-down menu, select Create Subdomain. (If you've already created a subdomain for your blog's address, skip to step six.) 5. Enter only the subdomain you want to use, and click OK. For example, if you chose rma.YourCompany.com for your RMA System's address, you should enter rma here. 6. Select the checkbox next to the subdomain that you will be using. (Example: rma.YourCompany.com) 7. From the DNS menu, select Edit DNS Settings. 8. Click the radio button next to CNAME. 9. Enter rmaportal.com next to Alias. 10. Click OK.

Yahoo!SmallBusiness 1. 2. 3. 4. 5. Log in to your account at smallbusiness.yahoo.com. Click Domain Control Panel below the domain you'd like to use with your blog. Click Manage Advanced DNS Settings. Click Add Record. In the Source field, enter only the subdomain you want to use. For example, if you designated rma.YourCompany.com as the address of your blog, enter rma in the Source field. 6. Enter rmaportal.com in the Destination field. 7. Click Submit.

Email: [email protected]

Web: http://rmaportal.com

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Our web-based RMA software is constantly evolving and this user guide may constantly change as well. We know youll have questions, and we are ready to answer them.

Please email your questions and testimonials to [email protected], or fill out the feedback form on our website. We also encourage you to read our blogs and participate in the forums not only to seek help, but to assist others as well.

Stay tuned.. our war room is buzzing with activities. There will be more features to come!

Thank you! RMA PORTAL Team

Email: [email protected]

Web: http://rmaportal.com

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