Vulcan Student Contract FINAL 12 June 2023 Website
Vulcan Student Contract FINAL 12 June 2023 Website
1.1. VULCAN shall, at the Student’s specific instance and request, provide to the Student the
following described flight training services at Lanseria International Airport, Johannesburg,
South Africa and/or at VULCAN’s approved satellite base(s), to obtain their:
1.2. The minimum required hours of flight and ground instructions/briefings shall be governed by
South African Civil Aviation Authority (“hereinafter SACAA”) Regulations, and any
amendments thereto.
1.3. Aircrafts certified by SACAA will be provided for the Training which will be:
1.3.2. equipped with instrumentation and equipment appropriate for the course of
instruction.
1.4. VULCAN shall at all material times ensure that its flight instructors hold the appropriate type
and class ratings for the Training. The quality of instruction standards shall meet or exceed
those specified in SACAA Regulations and any amendments thereto.
1.5. VULCAN shall provide a chief flight instructor to record and monitor all instructors and
instruction to ensure the quality and standardization of the Training.
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2.1. The Training shall commence once the student arrives at VULCAN and after obtaining a South
African Student visa, where applicable. The duration of the Training is dependent on various
factors including but not limited to weather, Student performance, external factors beyond the
control of VULCAN.
2.2. Where required, the Student shall at his/her cost, make application for a South African Student
visa prior to entering the Republic of South Africa. VULCAN or its agents/representatives may
provide reasonable assistance in relation to the Student in securing a visa. VULCAN shall not
be responsible for visa processing fee or any visa related charges incurred by the Student.
2.3. The Student shall be required to attend an aviation security half a day course as arranged by
VULCAN to obtain a permit to access VULCAN’s premises at Lanseria international Airport
prior to commencement of Training.
2.4. The Training costs are as per the Estimate chosen by and provided to the student via
electronic means (email/Whatsapp/telephonically etc.) or a physical copy. Estimates are
published on Vulcan’s website www.flyvulcan.co.za and are subject to change without notice
at any stage during the training based on various factors.
2.5. Costs are based on minimum flight time requirements set by SACAA.
2.6. The tuition fee includes the supply of headset, as this is a compulsory policy adapted to avoid
the spread of Covid 19 infections.
2.7. Any additional flight training required over and beyond costs mentioned in the estimate will be
calculated at the hourly rate at the time of flying and is payable by the student in advance.
2.8. Check rides/Dual checks and written exams will be charged at the examiner’s discretion and
shall be payable by the student in advance.
2.9. Prices are subject to change without notice due to factors such as price of AVGAS/Fuel, forex
fluctuations affecting aircraft maintenance costs, operational costs, etc. which are beyond the
control of VULCAN.
2.10. Flight training fee includes landing fees at Lanseria International Airport only and any
navigation, approach or away landing fees will be charged for separately.
2.11. Prices indicated are in South African Rand and include 15% VAT where applicable.
3.1. Where applicable or requested by the Student, VULCAN shall, for the duration of the Student’s
Training, arrange accommodation and transportation for the Student to and from Lanseria
International Airport, the rental costs for accommodation and costs of transportation of which
shall be borne by the Student.
3.2. The minimum compulsory period of accommodation and transport to be utilized by the student
is three months for PPL students only and six months for the CPL students (hereinafter
referred to as “ the compulsory period”).
3.3. Should a student elect to withdraw from using Vulcan’s accommodation and transport, the
student is required to give Vulcan one calender month’s written notice.
3.4. Should the notice be given during the compulsory period, the balance of charges for
accommodation and transport of the remaining compulsory period will be forfeited to Vulcan.
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3.5. Prior to the Student commencing Training the Student shall be provided with a copy of the
rental agreements for accommodation together with the Landlord’s or renter’s terms and
conditions, which the Student shall acknowledge, sign, familiarise and abide by at all material
times.
3.6. Further, an admission deposit shall be payable for Accommodation. A maximum of 70% of the
deposit is refundable upon good cause shown and at VULCAN’S discretion. Should Vulcan
management elect to allow this refund, the 70% will be refunded to the student, minus any
applicable forfeiture/charges/fines/penalties, upon leaving the accommodation.
3.7. In the event that the accommodation cleaning bill is more than the monthly fixed cost, the
additional charges are payable by the Student immediately upon presentation of an invoice.
3.8. Costs for services such as pest control, plumbing, handyman, electrician etc requested in the
accommodation will be borne by the student.
3.9. A monthly allowance will be given to the accommodation unit for electricity if applicable and
detergents. This amount is subject to change without notice based on a variety of factors and
circumstances. Further details contained in Annexure A.
3.10. The Student shall at all material times comply with the Accommodation Rules and Procedures
as set out in Annexure A.
3.11. The Student shall at all material times comply with the Transport Rules and Procedures as set
out in Annexure B.
4. PAYMENT TERMS
4.1. The flight training costs, together with all accommodation and transportation to and from
VULCAN, are payable in installments as referred to in the training Estimate:
4.2. All payments provided for in this agreement will be payable by wire transfer into the Bank
Account designated by VULCAN for such purpose, namely :
4.4. If any one or more of the payments cannot be made in full, travel arrangements and
commencement of the intended training will be delayed until payment has been made in full.
VULCAN will condone a period of one-month indulgence for non-payment of the second and
third instalment, thereafter the Student will be required to vacate the accommodation.
4.5. Should the Student require additional hours of training or flying time for purposes of completing
the examinations or in order to build up hours or such further training requirement was
recommended by Vulcan’s Instructor to meet the SACAA standards, the Student shall give
VULCAN five business days written notice of such fact, in which instance VULCAN shall
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invoice the Student for such further hours of training and/or flying time. This invoice shall be
paid immediately upon receipt by the Student and prior to VULCAN rendering such additional
training and/or providing additional flying time.
4.6. Minimum Credit: For all international Students the minimum credit to be maintained will always
be ZAR 30 000 in their account. For all local students the minimum credit to be maintained will
be ZAR 10 000 in their account. All forms of training will cease if the minimum credit balance
is below the abovementioned amount. Training will recommence once sufficient funds are
available in the Student’s account. The minimum credit amount with be utilised towards the
end of the Students Training contract.
4.7. Once any payment has been made to Vulcan there will be STRICTLY NO REFUNDS unless
upon individual circumstances a maximum of 70% refund may be entertained upon good
cause shown and at the discretion of Vulcan Management.
5. CANCELLATION
5.1. VULCAN shall refund a maximum of 70% of the paid admission deposit/ tuition fees/ training
fees upon good cause shown and at VULCAN’S discretion if VULCAN is notified in writing by
no later than 30 calendar days prior to the Student’s intended arrival in Johannesburg and
commencement of Training.
5.2. VULCAN maintains a policy of refunding up to a maximum of 70% of the unused portion of
tuition/ training fees excluding any other charges in the event that the eligible Student fails to
enter the course, withdraws, or discontinues his or her training any time prior to completion of
the chosen training program. With reference to paragraph 4.7 above the above is solely within
the discretion of Vulcan Management and Vulcan may opt not to refund any payments already
made to Vulcan.
5.3. VULCAN reserves the right to terminate this contract/agreement upon serving a written notice
of termination thirty (30) calendar days prior to the Student in instances where the Student
breaches any one or more of the terms and conditions of this Agreement and further:
5.3.1 fails to rectify same and/or fails to desist from continuously breaching the terms and
conditions after being called upon to do so; or
5.3.2 immediately if the Students’ and/or VULCAN’s safety is, in the opinion of VULCAN,
endangered as a result of the Student’s behaviour;
5.3.3 the Student’s refusal and/or failure to abide by the instructor’s or VULCAN’s
instructions, or for any other reason whatsoever which may be justified in the
circumstances.
5.3.4 These provisions apply to the accommodation, motor vehicle rented by VULCAN for
and on behalf of the Student, the landlord of VULCAN premises and the
accommodation so rented and the rental company of the motor vehicle. Please refer
to Annexure A and B.
5.4. Accommodation is provided by VULCAN to the student which is part of the training estimate
and the agreement which is subject to change without notice at any stage due to a variety of
factors, circumstances and increases. Should the student NOT require the accommodation,
VULCAN shall be notified prior to the payment of the admission deposit. A three month for
PPL students only and six months for CPL students compulsory accommodation agreement/
lease shall remain in place between the student and VULCAN . If the student wishes to vacate
VULCAN”S accommodation during the compulsory period the balance of the accommodation
charges will be forfeited to VULCAN alternatively charged to the student.
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5.5. Should a Student wish to vacate the accommodation procured by VULCAN, the Student is
required to give written notice to VULCAN by no later than 30 calendar days prior to the
Students departure. VULCAN will refund 70% of the accommodation deposit upon good cause
shown and at VULCAN’S management discretion after deducting fees for forfeiture/breakage/
damage/ charges/ fines or penalties for lost or stolen items after the accommodation’s final
inspection. Furthermore, the student is obliged to sign a separate indemnification form for
VULCAN prior to vacating the accommodation.
The Student agrees and undertakes to at all material times be bound by and to the following terms and
conditions while receiving ground and/or flight instruction at VULCAN:
6.1.1. the Student warrants that he/she is medically fit and in possession of a valid and
current medical certificate as required by SACAA.
6.1.2. The Student warrants that he/she has read and understood the VULCAN Flight
Training Safety Procedures and Course Catalogue and agrees to comply fully with its
contents.
6.2.1. Comply with all local, state, and other applicable regulations and airplane flight manual
requirements.
6.2.2. Operate the aircraft under conditions consistent with the Student pilot’s
certificate/licence and ratings.
6.2.6. Perform all checks based on the appropriate pre-flight checklist, before take-off and
before landing.
6.2.7. Inspect and make a ground check of the aircraft before take-off and ensure that the
aircraft to be flown is in an airworthy condition. During the pre-flight inspection, any
unusual damage must be reported immediately before the intended flight, failing which
the Student will be held responsible. If any damage is noted during taxiing or take-off
the Student must return to the school immediately, failing which the Student will be
held responsible.
6.2.9. Use the brakes only when needed and avoiding riding the brakes when taxiing.
6.2.10. At all times maintain a minimum of one-hour fuel reserve, per tank. If fuel is purchased
away from the home base, then fuel will be reimbursed at the current “fuel
reimbursement rate at Lanseria International Airport” on a per litre basis, which is
posted at VULCAN’s front desk.
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6.2.11. Care for VULCAN’s aircraft as if it were his or her own so that the next pilot cannot tell
that the aircraft was flown before. At all times adhere to VULCAN’s red-tag and TPM.
6.2.12. Return the aircraft at the agreed upon time, weather permitting. The Student
understands that late fees may apply, with the exception of unforeseen weather
conditions or mechanical delays.
6.3.1 Return and park the aircraft on the VULCAN ramp and place the propeller in a
horizontal position (if applicable) while following all safety protocols whilst performing
such an action, return the aircraft to the designated hangar if it’s the last flight of the
day with the help of desk staff;
6.3.2. Lock and latch all doors. The Student understands that if he or she fails to lock and
latch all doors and to secure the aircraft properly, and any theft or damage occurs, he
or she will then be responsible for all losses resulting therefrom;
6.3.4. Use applicable flight control locks to secure the flight controls;
6.3.6. Ensure that the master switch is turned off before leaving the aircraft;
6.4. The Student also agrees to operate the aircraft in accordance with the following terms and
conditions:
6.4.1. Weight and balance must be calculated prior to each flight and filed with VULCAN
prior to each departure; and
6.4.2. Only the named pilot is authorized to fly the aircraft as PILOT IN COMMAND., who
shall fly the aircraft from the left seat.
6.5. Landing will only be on hard-surface runways at airports listed in the airport facility directory
and listed in VULCAN’s approved safety procedures and practices. Written permission is
required from VULCAN’s Head of Training for operation on non-hard-surface runways or
unlicenced/private airports/runways/airstrips.
6.6. All empty oil containers should be immediately placed in the plastic buckets in the luggage
compartment or stored in designated area provided by VULCAN.
6.7. Smoking, eating and drinking is prohibited on the ramp and in the aircraft. The only exception
to this rule is water. Students are encouraged to carry a bottle of drinking water with them on
all flights in order to prevent dehydration.
6.8. Passengers are not permitted on any dual instruction training flight unless approved by
VULCAN’s Head of Training and in compliance with SACAA’s Regulations.
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6.9.6. If the student has used intoxicating liquids or substances, or sleep-inducing drugs
within twenty-four hours prior to the commencement of a flight.The student agrees to
undergo random breathaliser tests which will be conducted prior to scheduled flights
at Vulcan’s discretion. Should the test be positive, the student will not be permitted to
continue the flight and a “No-show fee” will be charged to the student for the missed
slot.
6.10. In the event of undue delay, deviation or any other circumstance, the Student must contact
VULCAN immediately. Additionally, the Student must call for instructions and assistance in
the event that the aircraft should require maintenance or repair work.
6.11. The Student agrees to ensure that the Hobbs and/or Tacho meter readings are accurate at
the beginning of each flight. For these purposes the Student must check the meter before
turning on the master switch. The Student understands that he or she will be billed for all time
accumulated while the master switch is turned on, and that the master switch must not ever
be turned off during a flight. If there is a discrepancy, the Student shall call it to the attention
of VULCAN. Further, the Student must record the higher number when the meter closes
between two numbers.
6.12. The Student also understands that he or she is at all material times responsible for logging his
or her own time and caring for all timekeeping records equipment, including, but not limited to:
6.12.1. Logging all flights and simulator times in the appropriate book.
6.12.2. Returning equipment bags with clipboards, KEYS and the book to the desk personnel
of VULCAN.
6.13. The Student further understands that if he or she is a student pilot and has not flown at
VULCAN for a period of two weeks, then he or she will be required to fly with an instructor
prior to any solo flight. As a certificated pilot, if he or she has not flown VULCAN for a period
of thirty days, he or she must then fly with an instructor prior to any solo flight.
6.14. The Student understands that he or she is not permitted to carry passengers unless he or she
receives prior written authorization from VULCAN’s Head of Training. The Student for these
purposes acknowledges that passengers are generally permitted under the following
guidelines, but that all decisions regarding passengers will be at VULCAN management’s
discretion:
6.14.1. Student must hold a current private pilot’s certificate with a minimum of 30 hours
Pilot-In-Command, and must have flown within the last thirty days with a VULCAN
Training instructor;
6.14.2. Passengers under sixteen years of age are not permitted to fly in VULCAN aircraft,
and are not permitted on the VULCAN Training ramp without adult supervision.
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6.15.1. He or she will be charged a “No Show Fee” for cancellation of each slot reserved
with an instructor and/or aircraft without 24 hour prior notice of cancellation with a
valid reason. “No Show Fee” charges are listed in the Red-Tag of VULCAN.
6.15.2. Additionally, students will be subject to spot drug(s) and or alcohol test(s) if deemed
necessary by VULCAN, the results of such tests, if found to be above the stipulated
limits of SACAA, the student will be grounded by all training activities. The reports
will be sent to SACAA and VULCAN shall respect and follow the recommended
outcome effected by SACAA.
6.15.3. All scheduling must be approved by VULCAN Training desk personnel. Students are
advised to check the schedule after each flight to confirm the date and time of their
next lesson. VULCAN will however at all material times endeavour to provide aircraft
and instructors to meet customer requirements. However, due to the nature of the
pilot training business (i.e.: weather, mechanicals, check rides...), VULCAN may,
without notice, cancel or re-schedule a lesson due to unforeseen contingencies.
6.15.4. The Student must wear a headset when receiving flight instruction.
6.15.5. In the event that any policy of insurance, other than those held by VULCAN, entitles
the Student to coverage following any aircraft loss, the Student’s coverage shall be
primary and those of VULCAN will be secondary. Any payments received under such
a policy of insurance will be payable to VULCAN to the full extent necessary to repair
or replace any property damaged in the claimed event.
6.15.6. The Student understands and agrees that he or she shall be personally liable for the
following:
6.15.6.1. For deductible hull coverage for any accident, incident, or loss involving pilot error
and/or non-observance of any instructions, and/or
6.15.6.3. For the full costs of all damages or loss resulting from breach of any of the terms
and/or provisions of this agreement, from operations contrary to the SACAA Regulations
or the Airplane Flight Manual, or from any action which would invalidate or reduce the
insurance coverage of VULCAN;
6.15.6.4. For the full costs of all damage or losses occasioned to VULCAN premises and/or
Execujet Africa property;
6.15.6.5. For the full costs of all damage or losses occasioned to the accommodation premises
and/or the motor vehicle rented by VULCAN for and on behalf of the Student whilst the
Student undergoes flight training at VULCAN;
6.15.6.6. Money, damages, costs, and attorney fees incurred by VULCAN in the event that
VULCAN is obliged to institute legal action to recover possession of or to enforce any of
the terms, covenants, and conditions of this agreement.
7.1. The Student acknowledges that the nature of the Training may expose him/her to hazards or
risks, including personal injury, illness, disability, death, or damage to property, which may
occur from known or unknown causes. The Student understands, assumes, and accepts all
such hazards and risks and agrees for himself/herself, their estate, heirs, personal
representatives, administrators, and assigns, to release and discharge, covenant not to sue,
indemnify and hold harmless VULCAN and their members, officers, agents, employees,
successors and assigns, and any other persons or entities acting on their behalf (“the
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Releasees”) from and against any and all claims, demands, causes of action, damages,
losses, costs or expenses, arising from or relating in any way to the execution of this
Agreement and participation in the Training, whether caused by negligence of the Releasees
or otherwise.
7.2. The Student further agrees to defend, indemnify and hold harmless the Releasees from
liability for the injury or death of any person(s) and/or damage to property that may result from
his/her negligent or intentional act or omission in connection with their participation in the
Training.
7.3. The Student undertakes that he/she has carefully read this Agreement and this clause 7 and
fully understand its contents. The Student is aware that this is a release of liability, a waiver of
claims, an agreement not to sue, an indemnity and a contract between himself/herself and
VULCAN ,and for the benefit of others described herein.
7.4. The provisions of this clause 7 shall survive the termination of this Agreement.
8. CONFIDENTIALITY
8.1. The Students acknowledges that during the operation of, and after the expiration, termination
or cancellation of this Agreement for any reason, he/she will have access to information that
is restricted, secret, proprietary or any similar designation, in whatever format and whether
recorded or not (and if recorded, whether recorded in writing, on any electronic medium or
otherwise), which by its nature or content is identifiable as confidential and/or proprietary to
VULCAN (“Confidential Information”).
8.2.1. the Confidential Information is a valuable, special and unique asset of VULCAN; and
8.2.2. VULCAN may suffer irreparable harm or substantial economic and other loss in the
event of such Confidential Information being disclosed or used by the Student other
than in the performance of his/her obligations in terms of this Agreement.
8.3.1. not to use the Confidential Information, whether directly or indirectly for the Student’s
benefit or for the benefit of any person other than VULCAN;
8.3.2. to treat and safeguard the Confidential Information as strictly private and confidential;
8.3.3. not to use, disclose or divulge, directly or indirectly, the Confidential Information in
any manner to any third party for any reason or purpose whatsoever without the prior
written consent of VULCAN , which consent may be granted or withheld in the sole
and absolute discretion of VULCAN;
8.3.4. not to decompile, disassemble or reverse engineer or otherwise modify, adapt, alter
or vary the whole or any part of the Confidential Information; and
8.3.5. to take all such steps as may be reasonably necessary to prevent Confidential
Information from falling into the hands of unauthorised third parties.
9. MEDIA CONSENT
The Student hereby grants VULCAN the absolute right and permission to use his/her photographic
images, pictures, digital images or in which he/she may be included in whole or part, or reproductions
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thereof in color or otherwise for any lawful purpose whatsoever, including but not limited to use in any
VULCAN publication or on the VULCAN websites and/or on any social media sites, without payment or
any other consideration.
In order to fulfil its obligations in terms of this Agreement, VULCAN will require to process the Student’s
personal information for the purposes of the Training and the Student hereby provides the consent
required by VULCAN for processing purposes. VULCAN is committed to protecting the Student’s privacy
and recognises that it needs to comply with statutory requirements in collecting, processing and
distributing of personal information.
The Student agrees and undertakes to at all material times be bound by and the following rules and procedures
while residing at Accommodation procured by VULCAN :
1.1. Accommodation is known for its tranquil and peaceful environment. Loud music, yelling or shouting, or
any other loud noise in public areas is not allowed.
1.2. Music played inside rooms should be of such volume that no other students/guests/residents will be
disturbed.
1.3 Should Vulcan receive a noise complaint and/or fine from the accommodation, the students of the unit
and any other student present in the apartment at the time of the complaint will be fined in proportion
for each instance at an amount subject to the sole discretion of Vulcan Management.
1.4. Alcohol and Substance abuse is strictly prohibited and VULCAN has a zero tolerance rule, any such
suspicious activities found will be dealt with serious consequences. Failing to reform from such activities
will result in a possible fine, a formal report to SACAA and or relevant authorities. All training will be
stopped until an outcome is reached in VULCAN’S disciplinary code and procedure as listed in the TPM.
1.5. The use of alcohol is strictly forbidden in public areas like the pool and the garden surrounding the pool.
1.6. Should the student invite guests from outside, it first has to be cleared by the Accommodation
management. We cannot guarantee that guests from outside will be allowed as this will depend on the
occupancy rate of the property at the given time. We will most definitely allow for that if it is possible,
however, no guests from outside can sleep over.
1.7. If the student breaks or damages anything in the accommodation unit, please bring it to VULCAN’s
appointed accommodation’s manager’s attention immediately. The student will be held responsible to
replace the item, alternatively the students in the unit will be charged proportionately for replacing the
said item.
1.8. All of the accommodation units are non-smoking. You are welcome to smoke in the designated smoking
areas. This includes e-cigarettes and all other smoking devices. Please do not throw your cigarette buds
in the garden but place them in the ash trays provided (where applicable).
1.9. A cleaner will be provided at least once a week for cleaning services. It is the responsibility of the
students of the accommodation unit to allow entry to the cleaner to carry out their duties, failing which
the accommodation unit will simply not be cleaned and the cleaner will only return when scheduled to
clean the accommodation unit on the next date. Laundry will be done as arranged at various
accommodations held by VULCAN.
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1.10. Kindly treat all staff members with respect and kindness.
1.11. Vulcan undertakes to provide each unit with R500 as a contribution towards electricity if applicable and
R500 as a contribution towards detergents and cleaning materials per month. It is the responsibility of
students to nominate a person in each unit to collect the abovementioned allowance from the front office
of Vulcan at the beginning of each month and to sign to acknowledge that the allowance has been
received on the allowance register.
1.12. Should the students in each unit run out of electricity and/or the cleaner requires additional detergents
and/or cleaning materials in the month where the allowance has already been given, the responsibility
is on the students of each unit to purchase what is required and split the cost amongst the occupants of
the unit proportionately.
1.13. It is the responsibility of the students of each unit to ensure that there is sufficient electricity and
detergents and/or cleaning materials available to the cleaner timeously to carry out their duties, failing
which the accommodation unit will simply not be cleaned and the cleaner will only return when scheduled
to clean the accommodation unit on the next date.
1.14. Please ensure that all gas/ electric stoves are switched off after use.
1.15. We do not allow electric heaters to be used in the units as this will put unnecessary pressure on the
electricity usage and might cause outages.
1.16. If your room has an aircon, please be mindful and turn it off when you are not in the room. Use it sparingly
as it also puts pressure on the electricity supply.
1.17. All lights should be turned off when you leave a room or your unit, also outside lights should be turned
off first thing in the morning.
1.18. Unnecessary use of Lights/Electrical Equipment/Appliances is discouraged. Each unit has a set amount
of electricity usage/credit allocated monthly. Exceeding this credit/usage will be payable by the student.
1.19. Each student is responsible to keep their units clean and tidy, spot inspections will be conducted from
time to time. If poor hygiene and cleanliness is observed, the students of the unit will be charged a fine
starting from ZAR 2000 each. Furthermore the cleaner may elect to not clean the apartment if the unit
is unreasonably dirty due to the neglect of the students and the cleaner may only return on the next
scheduled day for cleaning.
1.20. Under no circumstances are furniture and fittings allowed to be removed from the units.
1.21. Students can face termination of their training and / or accommodation contract with VULCAN and/or
liability to pay a fine for failing to comply with the above terms and condition/ rules / policies.
1.22. The above is not an exhaustive list and all new terms and condition/ rules / policies will be communicated
to the students to make them aware of same.
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VULCAN AVIATION STUDENTS ARE HEREBY NOTIFIED TO STRICTLY ADHERE TO THE POLICY
CONSIDERATIONS OF SCHOOL TRANSPORT BELOW.
THE POLICY CONSIDERATIONS BELOW ARE NOT AN EXHAUSTIVE LIST AND NEW POLICIES MAY
BE ADOPTED FROM TIME TO TIME AND NOTIFIED TO STUDENTS ACCORDINGLY.
1. Drivers must adhere to the speed limits of the roads in use at all relevant times throughout the duration of
this contract.
2. Drivers will wait for a maximum of 5 (five) minutes after arrival at the designated pick-up and drop- off
locations for students, namely in front of the security gate of the accommodation on a safe side of the road
to prevent crossing incidents or accidents.
3. Students are to notify drivers timeously via whatsapp if they are delayed for a valid reason and the driver
shall elect to wait for the student or proceed to the next destination on their route should the delay cause
any inconvenience or delay to the rest of the days routes.
4. Drivers must ensure that students enter through the gates safely.
5. Drivers must ensure that students are not left unattended in the vehicle at any time, for any reason. There
must always be a driver present in the vehicle.
6. Drivers will not make any unscheduled stops with students present.
7. Drivers will not pick up any additional fares while driving students.
8. Drivers will not talk on their cell phone when driving students to and from school.
9. Drivers will not offer students any food, drinks, gum, gifts, etc; or allow them to eat or drink on the bus/van.
10. If students are acting out in an aggressive or unsafe manner (verbally or physically), the driver will pull the
vehicle over, where appropriate, until students once again act in a safe, responsible manner.
11. If the unsafe behavior continues, the driver will contact their base/dispatch and call for police assistance.
12. Drivers will immediately report all misbehavior and accidents/ incidents to the Transport Company staff
telephonically by pulling over if necessary and will follow-up by writing a formal bus report to be forwarded
to the Transport Company within 24 hours of the incident via [email protected].
13. Drivers will not “hold” any personal property of any kind of the students.
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3rd Floor, Gate 5, Hangar 10
Lanseria International Airport
Lanseria 1748
[email protected]
ATO CAA 1575
1. Be ready and waiting at the designated pick-up points outside the security gates of the accommodation at
least 5 minutes before the bus/van is scheduled to arrive and come out of your home and get on the vehicle
as soon as it arrives.
2. If you are running late for a valid reason notify the transport group immediately and timeously and the
driver will notify you if they can wait or if they have to proceed to their next stop and the responsibility relies
on the student to get to their desired destination at their own cost.
3. Wait for the bus in a place that is clear of traffic, and as far back from the road as possible.
4. If in a group of waiting students, maintain appropriate boundaries and behavior and avoid horseplay.
5. Wait to cross the street and/or approach the vehicle or disembark from the vehicle only after it has stopped.
6. Only get on and off your transportation at your own stop.
On the Bus/Van:
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3rd Floor, Gate 5, Hangar 10
Lanseria International Airport
Lanseria 1748
[email protected]
ATO CAA 1575
DISCIPLINE POLICY
Any student who does not follow the above policy will be subject to the following disciplinary procedure. This
protocol will start simply – between the driver and the student – but continued issues will lead to a progression
in reporting and consequences.
1. The driver will speak with the student about the inappropriate behavior.
2. The driver may instruct the student to sit quietly throughout the ride.
3. The driver may assign the student to a specific seat or may restrict the student from sitting in a specific
area of the vehicle.
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