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English103 Exam

for more information to know try to answer this question to exercise your learnings about communication.

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janizv0507
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15 views

English103 Exam

for more information to know try to answer this question to exercise your learnings about communication.

Uploaded by

janizv0507
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1st Periodical Examination

Subject: English103

FULL NAME: ____________________________________________ DATE: ______________Score:_________


Part 1: Identify the given meaning below and answer it correctly. Write your answer in the blank.

Body Language Checking Out Active Listening Compromise Conflict


Conflict Resolution Distracting Placating Receiver
I-Statements Negotiation Nonverbal Communication Passive Listening
Reflecting Sender Verbal Communication Blaming Communication

_____________________1. Giving the message sender some type of feedback.


_____________________2. A pattern of communication in which people accuse others for everything that goes
wrong as a way of preserving their own self-esteem.
_____________________3. The expression of thoughts, feelings, and emotions through body movements, such as
facial expressions, gestures, and body motions.
_____________________4. When questions are used to clarify a message.
_____________________5. An exchange of information between two or more people involving the sending and
receiving of messages through spoken or written words, facial expressions, or gestures.
_____________________6. A give-and-take method of resolving differences where both people give in a little to
reach a solution that is satisfactory to both.
_____________________7. When two people disagree on an issue.
_____________________8. A communication skill that encourages a better understanding of the other person's
point of view, helping to resolve conflicts in a positive way.
_____________________9. A pattern of communication in which people ignore unpleasant situations and put them
aside as not really being important.
_____________________10. Expressing thoughts, feelings, and ideas from a personal point of view.
_____________________11. A communication process in which people alternate between sending and receiving
messages for the purpose of reaching a mutually agreeable solution.
_____________________12. A way of sending and receiving messages without using words, such as through body
movements, facial expressions, and eye contact.
_____________________13. Hearing words without listening for meanings.
_____________________14. A pattern of communication in which people say or do things just to please others or
keep them from getting upset.
_____________________15. Hears and interprets the message during communication.
_____________________16. Repeating in your own words what you think was said.
_____________________17. Transmits or sends the message during communication.
_____________________18. The use of words as in speaking and writing to send and receive messages.

19. 3 points: What are the 3 major Types of communication? Write your correct answer below
1.___________________________ 2. ________________________3. __________________________

20. Give the 3 Examples of non-verbal communication?


1.__________________________
2.___________________________
3.___________________________

21. 4 points: What are the 4 types of written communication?


1.________________________ 2. _______________________

1|English103
3.________________________ 4. _______________________
22. 4 points: What are the 4 types of verbal communication
1.__________________ 2. ________________3. ____________ 4. _____________

23. 4 points: How Humans communicate nonverbally primarily by the


use of the following blank:
1. __________________
2. __________________
3. __________________
4. __________________

Part 2:
______24. Poor communication can cause__________________in relationships with family, friends, teachers
and others?

A. misunderstandings, leading to feelings of anger, mistrust, and frustration


B. happiness, love,
C. question in mind, thinking positive?
D. all of the above

______25. How is the message transmitted to receiver? By _________?


A. Sign language B. Through sound, sight, and touch
C. Emails and text messages D. none of the above
______26. "Actions speak louder than words" is an example of?
A. Non-verbal communication C. written Communication
B. Verbal communication D. None of the above
Part 3: 27-30. – Ways to Communicate
__________1) When you are talking directly to a person and you can see them, this is called what?
a. Verbal contact b. Face to face communication c. Talking
d. Interaction e. Body language
_________2.) How will you find out how you should answer the phone at your workplace?
a. You should not be answering the phone at your workplace
b. Listen to what the others say
c. Do what feels most comfortable
d. In the policies manual
e. There is no particular way to answer the phone as long as you are polite
________3) When speaking on the phone, what type of communication is being used?
a. Verbal and tone of voice
b. Verbal and body language
c. Verbal
d. Nonverbal communication
e. Face to face

2|English103

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