Prestige Institute of Global Management

PGDM 2023-25

INDUSTRIAL RELATIONS AND LABOUR LAW

Employee Engagement and Employee Relations

Organization – Bugsmirror Research Private Limited

Submitted By: Submitted To:

Kirtana Tawar Prof. Utkarsha Soni
 INTRODUCTION

 Overview of Industrial Relations and Labour Laws:

Industrial Relations refers to the relationship between employers, employees, and the
government in the workplace. It focuses on creating harmony in the workplace, ensuring
fair treatment, resolving conflicts, and promoting a positive work environment. Effective
industrial relations are essential for smooth operations, preventing disputes, and
maintaining productivity.

Labour Laws are rules and regulations that protect the rights of workers and outline the
responsibilities of employers. They cover important aspects such as wages, working hours,
safety, and job security. Labour laws are designed to ensure that workers are treated fairly
and that workplaces are safe and equitable. Together, industrial relations and labour laws
work to create a balanced and respectful workplace where employees feel valued and
protected, and employers can run their businesses smoothly.

 Importance of Industrial Relations and Labour Laws in a organization:

Industrial relations and labour laws are essential in an organization because they create a
fair, safe, and productive workplace. Good industrial relations help build trust between
employees and management, reducing conflicts and promoting cooperation. Labour laws
protect employee rights by ensuring fair wages, safe working conditions, and job security,
which makes employees feel valued and motivated. Together, these elements help increase
productivity, reduce turnover, and protect the organization from legal issues. A strong
foundation of industrial relations and labour laws benefits both the company and its
employees, fostering a positive workplace culture.
 COMPANY PROFILE

Bugsmirror is a security driven startup which works in the field of research in finding
vulnerabilities in Operating Systems especially Android and IOS. It’s a IT service and product
based company. They work with tech giants google, meta, samsung, and fintech companies
like one money and NPCI and other governmental bodies. Apart from this they have a
product i.e Bugsmirror defender, it's a IT product based on RASP technology i.e Runtime
application self protection, it's a SDK /library which will integrate with the clients application
that can be an APK or ARR and will enhance the security of the clients application.
Bugsmirror Research Private Limited is a self-sustained and flourishing startup recognized
by the world’s leading tech companies like Google & Samsung. The company is based out of
Indore, India’s cleanest city, and is certified by DPIIT under the Startup India initiative. They
work in the field of Operating System level research and development, where they discern
all types of security vulnerabilities using their in-house designed and developed algorithms
and applications. Their team of experienced engineers has performed numerous security
audits of Android, iOS & Flutter applications, SDKs, software, products, etc., and suggested
ground-breaking changes from the architectural level to the top level. They offer solutions
to fix security vulnerabilities for national & international MNCs & startups across diverse
sectors like IT, Fintech, Healthcare, etc., as well as reputed government organizations. We
assist businesses in safeguarding their critical data.

The cybersecurity industry plays a pivotal role in safeguarding digital assets against evolving
threats. With increasing reliance on interconnected systems and data, cybersecurity
encompasses technologies, practices, and measures designed to protect networks, devices,
and information from unauthorized access, breaches, and attacks. Key components include
threat detection, encryption, vulnerability management, and incident response. As
businesses and individuals alike face persistent cyber threats, the industry continues to
innovate with advanced solutions such as AI-driven analytics, cloud security, and
behavioural biometrics. It remains critical for organisations across all sectors to invest in
robust cybersecurity strategies to mitigate risks and ensure resilience in the digital age.

OBJECTIVES OF THE PROJECT

1. To Identify Key Drivers of Employee Engagement within the Organization –
Understanding the existing policies and practices for fostering strong employee relations
and engagement supporting a positive work environment.

2. To Evaluate HR’s Role in Enhancing Employee Relations and Engagement – Evaluating

the role of HR in initiatives in improving employee morale, addressing employee
grievances, facilitating open communication between employees and management and
employee engagement.

3. To Observe the Implementation of Employee Relations and Engagement Practices in

Real-Time - Observe interactions and team dynamics within the organization to assess
how HR policies are applied on the ground and their impact on employee behavior and
engagement.

4. To Develop Recommendations for Enhancing Employee Relations and Engagement -

Propose actionable strategies that can strengthen employee relations, increase
engagement, and support a positive organizational culture.

METHODOLOGY
The research methods used for this project are the following:

1.) Interview:
Conducted a thorough interview with the HR at Bugsmirror and asked questions related to
Employee Relations and Employee Engagement at Bugsmirror and what are their polices
and practices they do for the same.

2.) Observation:
Observed the company’s Employee Relation and Employee Engagement practices closely.

3.) Document Analysis:

Reviewed the company’s HR policy for better understanding.

FINDINGS AND ANALYSIS

The findings and analysis of the research are as follow:

1.) Company Infrastructure:

Bugsmirror Office is huge in size with great infrastructure and ambience and, is based on
Military theme where in the places are named Workstation as War Zone, CEO office as High
command, Pantry as Refueling zone, Admin Office as Command Center Focus zones (Bunker).
Apart from the workstation the company have also provided Bean Bags and Bunker Zones
where in the employees can comfortably sit and work. The good ambience enhances
employees work experience and they are motivated to come office which in result increases the
productivity and employee morale which ensure sound Employee Relations.

2.) Open Working Culture:

At Bugsmirror they have open working culture, wherein anybody can sit anywhere and work,
the employees can select their workstations according to their preferences, mood and tasks of
the day. They can sit anywhere in the office as the company have provided bean bags and
bunker zones to work comfortably. There open working culture allows to listed music and work,
again all of these things add to there productivity and ensures a committed and good
relationship with the company.

3.) 5 Days Working:

Though being a startup, they have 5 days working a week and 2 days are given to relax and
rejuvenate this reflects that they are dedicated towards their employees for them to have a
work life balance.

4.) Fun Friday’s:

Every subsequent Friday the company HR organizes “Fun Friday” wherein all they employees
wrap-up their work 1 hour early and have certain activities, games, karaoke and competitions
which enhances the employee experience. In the “Fun Friday” the whole office participates
from all the managers to Tech and Non-Tech team and also the inters, which makes them bond
together and have fun at the same time and also ensures having good relations between the
whole team.

5.) Birthdays and Other Celebrations:

The company focuses on making the employee experience memorable. The company organizes
birthday celebration with cake cutting ceremony for their employees as well as the interns
working at the company. Usually interns working in an organization are not treated same as
employees but at Bugsmirror there was no such discrimination was done, the interns were also
treated equally which again ensures them to being committed with their work and
organization.

6.) Feedback Mechanism:

The company gives a lot of importance and weightage to the feedback of the employees. They
conduct monthly meeting with HR of the company with each employee on individual level and
in every six month conduct feedback meeting with the company’s CEO with each employee on
individual level this ensures that every employee is heard and their feedback is valuable for the
company and this strengthen the relationship between the employees and the company.

7.) Funzone:
The company have provided a dedicated space for conducting “Fun Friday” and to conduct
other activities and celebrations too. In this funzone they have also kept board games, Jenga
and UNO, so that the employees can relax and can have fun in breaktime.

8.) Team Outings and Dinner:

The company organizes Team outings once in a quarter and also team dinners as a treat for any
achievement to the company. The company also have a “Team Outing Policy” in their HR Policy
to ensure that the outings go smoothly.

9.) Growth Day:

The company has its own “Growth Day” which is celebrated on ‘21st June’ every year and all
fulltime employees are given appraisals and hikes in both monetary and non-monetary way.
Every employee get a pay hike and also promoted to senior designation if possible in their case.

10.) Onboarding:
The company makes the employee or intern feel valuable and important since the day of
onboarding itself. The onboarding starts with the documentation process and then the team
introduction is done where the company gives gifts the employee or intern with company
merchandise.

11.) Open Door Policy:

The company have a “Open Door Policy” where the employees can approach their managers
freely with any concerns, ideas, questions, or feedback. The policy promotes transparency and
open communication, as employees can speak directly with higher-level management without
formalities or fear of reprisal.

12.) Recognition and Rewards:

The company recognizes every employee achievement and reward employees for their hard
work, accomplishments, and contributions towards the company. Acknowledging and
celebrating these achievements builds morale and strengthens employee relationships with the
company.

13.) Grievance Mechanism and Conflict Resolution:

The company have a proper grievance mechanism which is fair which helps maintain harmony
and trust. If there’s any conflict within the company employees they have a representative
amongst them (chosen by the company) to represent and support them and will also be a
mediator.

14.) Involvement in Decision-Making:

The company involve the employees in the decision on a certain level and also ask for their view
point and opinion which makes them feel valued.

15.) Involvement in Outdoor Events:

The company also involves the employees and interns to outdoor events and Expos as well both
domestic and international, the company sponsor it, again this make the employee feel
important and valued in the organization.

CONCLUSION AND RECOMMENDATIONS

 Conclusion:

The research findings reveal that the company has developed a robust foundation in
employee relations and engagement through thoughtful practices, policies, and a
supportive work culture. The unique military-themed infrastructure, featuring spaces like
“War Zones” for workstations and “Refueling Zones” for pantries, along with flexible
workspaces such as bean bags and bunker zones, creates a dynamic and engaging
environment that boosts both productivity and employee morale.An open working culture
—offering flexible seating, casual dress, and the option to listen to music—fosters a sense of
autonomy and comfort, allowing employees to choose where and how they work. The
company’s commitment to work-life balance, as seen in its five-day work week, Fun Fridays,
and regular team outings, reflects a focus on employee well-being and satisfaction that
enhances workplace morale.
The company also demonstrates dedication to recognition through events like birthday
celebrations, team outings, and the annual “Growth Day,” where achievements are
acknowledged and rewarded. This approach, along with a fair recognition system,
strengthens employees' sense of belonging. Equal treatment of interns and employees
further supports an inclusive, loyal workforce.The company’s structured feedback system,
open-door policy, and grievance resolution mechanisms emphasize transparency, ensuring
that employees feel heard and valued. Involving employees in decision-making and external
events reinforces a sense of ownership, fostering higher engagement and satisfaction.
Overall, the company’s commitment to inclusivity, fair treatment, and open communication
has created a workplace culture that encourages productivity, loyalty, and strong bonds
with the organization.

 Recommendations:

 Well-Being Programs: The company should organize wellbeing program to introduce

well-being initiatives such as mental health resources, stress management workshops,
or fitness programs. This would enhance overall employee health and satisfaction,
especially during busy periods.

 Flexible Working Options: The company should consider options for remote or hybrid
work as it will offer employees more flexibility.

 Career Development Opportunities: The company should provide Career Development

opportunities which includes mentorship, skills training, and clear pathways for career
advancement this will help employees to visualize long-term growth within the
company.

PHOTOGRAPH