Week 3 Assignment

Amit Ramsahay Verma (2219877)

University Canada West

OPMT 620- Operations Management

Aida Esmaeilidouki

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 Questions:

1. Please respond to the weekly forum 3 provided in Week 3.

A-1): Done
2. An automatic filling machine is used to fill 2-litres bottles of cola. The machine’s output
is known to be approximately Normal with a mean of 2.0 litres and a standard deviation
of .018 litres. Output is monitored using means of samples of seven observations.
a. Determine the upper and lower control limits that will include roughly 95.44
percent of the sample means. (Round the final answers to 3 decimal places.)

b. If the means for 6 samples are 1.990, 1.994, 1.993, 2.008, 2.004, and 1.992, is the
process in control?

A-2): a) Standard Deviation= 0.018 Mean= 2

The controls are found to be.

α
2± z 2 ¿)

Since we know the population standard deviation we can use a z-interval. The bounds are found by:

α 4.56
Here α =4.56 2 = 2 =0.228

From a standard normal table or technology, we find. Z (α /2 ¿≈ 2

By using the table, we will find .0228 corresponds to a z-value of -2. Since the table is symmetric, we
can use the positive value.

σ =0.018, n=7 so substituting the values we get:

LCL= 2-2(0. 0 18/√ 7 ¿ ≈ 1.9864

UCL= 2+2(0. 0 1 8/√ 7 ¿ ≈ 2.0 136.So the controls are 1.9864 and 2.0136
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b) Since the 6 samples are 1.990, 1.994, 1.993, 2.008, 2.004, and 1.992

LCL= 1.9864
UCL=2.0136

All the six samples are within the control value (LCL and UCL), so the process is under control.

3. A friend of yours has told you that no matter how much she studies, she does badly in
exams. Help her set up a cause-and-effect diagram for her problem.
A-3) The Cause-and-effect diagram for her poor performance in exam as follow. If she
reviews this diagram and tries to improve in these areas she will perform well.

4. A quality inspector took five samples, each with four observations, of the length of a part (in
centimetres). She computed the mean of each sample (see table below).
a. Use the following data to obtain three sigma (i.e., z = 3) control limits for sample mean. Is
the process in control?

b. If a new sample (sample 6) has values 12.10, 12.19, 12.12, and 12.14, using the sample
mean control chart in part a, has the process mean changed (i.e., is there an assignable
variation)? It is known from previous experience that the standard deviation of the process is
0.02 cm.
A-4) a) z=3 ,
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 Sample
1 2 3 4 5
1 12.11 12.15 12.09 12.12 12.09
2 12.10 12.12 12.09 12.10 12.14
Observation 3 12.11 12.10 12.11 12.08 12.13

̅X
4 12.08 12.11 12.15 12.10 12.12
12.10 12.12 12.11 12.10 12.12

( 12.1+12.12+12.11+12.1+12.12 )
x= =12.11
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Mean of the samples= 12.11
Standard Deviation=0.02cm

UCL = x+ 3σ / √n= 12.1100 + 3(0.02)/√ 4 = 12.14

LCL = x - 3σ / √n= 12.1100 - 3(0.02)/√ 4 = 12.08

b) The mean of Sample 6 (12.11) is within the control limits (12.087 and 12.217), so there is no
evidence of an assignable variation or a significant change in the process mean based on this
sample. The process is still in control.

Q-5)- Please answer the following Multiple-Choice Questions.

a. Which one is not the key feature of TWM?
□ A never-ending push to improve quality, which is referred to as continuous improvement
□ Detect defects rather than prevent defects.
□ Everyone is involved in quality management in the organization.
□ The goal of ever-increasing customer satisfaction.

ii): Detect defects rather than prevent defects.

b. In the context of the statistical process planning process, which of the

following statements are true of the define the important quality characteristics
step?
□ Only those characteristics that can be measured are candidates for control.
□ Different characteristics may require different approaches for control purposes.
□ Regardless of the characteristics the same approach is used for control purposes.
□ Each product or service can have a number of important characteristics.
ii): Different characteristics may require different approaches for control purposes.
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c) A process has been found to have non-random variation, which of the following
statements indicates a correct management response to the situation?
□ Recognize that there is a problem that needs to be corrected.
□ Managers do not need to respond until further data is collected.
□ As the issue is non-random, discovery of the root cause of the problem is not required.
□ If it appears to be a false alarm, resume the process and presume there are no issues.
i) : Recognize that there is a problem that needs to be corrected.

d) In the context of control charts, which of the following statements are true of non-random
variation in a process?
□ Managers should have response plans to investigate the cause.
□ If an assignable cause can be found, it needs to be addressed.
□ It may be a false alarm (i.e., a type I error).
□ It is indicated when a point is observed that is inside the control limits.
i): Managers should have response plans to investigate the cause.

e) Which of the following is not one of the three key features of TQM?
□ Continuous improvement
□ Involvement of everyone in the organization
□ Customer satisfaction
□ 100% inspection of all production
iv): 100% inspection of all production

f) Performance, conformance, durability, and serviceability are all dimensions of quality for
.
□ Service
□ Assurance
□ Goods
□ Consistency

iii): Goods

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 g) Which of the following is not one of the dimensions of service quality?
□ Responsiveness
□ Convenience
□ Assurance
□ Durability
iii): Durability

h)Please answer the following True or False question.

Managers should use control charts as part of statistical process control specifically for those
aspects of a process that have a tendency to go out of control. (True/False).

False, control charts are utilized to monitor and analyze various aspects of a process to ensure it
stays within acceptable limits and remains stable over time.

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