You have been working for a PC repair company as an IT technician.

Your manager is branching out into the IT support and management

market, providing outsourced IT support to local businesses. The
company has started running the support service and several
customers have already signed up.
Vocational Scenario or
Context

You need to provide evidence that you have carried out at least 6 IT
support and management tasks safely and effectively such as

 User issue and fault logging

 Communication with users to resolve technical issues

 Support and repair tasks including work around solutions

 User account management

 Hardware or software installation or upgrade

 Individual device configuration

 Storage management

 Peripheral installation and/or configuration

Task 1  Software management

 Disk configuration

You also need to provide detailed evidence that you have

monitored the performance of the system and optimised it to meet
the client requirements for a secure system with adequate
performance. This could be done for example by adjusting security
settings, updating software, adjusting the operating system
configuration and carrying out hardware upgrades. You should also
explain how the optimisations are intended to improve
performance

Your evidence should also show that you have used effective
behaviours (such as time management, use of feedback from
others, effective communication, leadership and responsibility)
while carrying out the tasks.

Checklist of evidence Evidence (such as screen shots, print-outs, observation statements

required and photographs) of support activities completed.
  Introduction Part
This report illustrates IT bolster benefit exercises carried out from IT specialized office of
X company. The X company gives outsourced IT back benefits for clients from distinctive
businesses utilizing IT frameworks counting retail, installation of office devices, their
software and various programs, fabricating, neighborliness and standard office IT systems.
The report is partitioned into diverse areas, each area incorporates prove in shape of
screenshots, printouts and photos of IT bolster exercises have been completed and
addresses a few other IT back exercises completed at clients premises.

 The case of client

The it support team received a request from a client who opened a new branch in the
other end of the city. The requirement included installing PCs, laptops , tablets, installing an
Internet connection in the office and other office supplies such as printers, scanners,
copiers and connecting all devices to the Internet.
Example photos of devices:

PC Laptop Tablet Printer, scanner and copier

To effectively solve the client's problems, our team offered to create a problem-solving
plan that made our work easier at times. And so we sent the customer an email asking for
complete information about their office such as how many workers will work there, how
many PCs, laptops and other devices should be installed, their software and programs to
work with.
According to the client's response, you need to pull optical Internet cables, assemble 20
PCs, install 10 laptops, 10 printers and 10 scanners. Laptops must run on a Mac OS system
and all devices must be connected via an office LAN. And on all PCs and laptops should have
the Microsoft Visual Studio 2019 version and Photoshop 2019 version.
 Individual device and internet configuration
To connect the Internet to the office, 4 of our employees will be sent first, laying an
optical cable is usually not very difficult, both because of the small length of the route, and
because of the lighter and more flexible design of the internal cable used for this purpose.
In the case of laying in the pipe wiring, under the raised floor and behind the raised floor,
the cable is first wound from the transport drum and laid out in a loop or eight at the
starting point of the route, and then smoothly tightened into the cable channel. To facilitate
the work, a steel broaching wire with a length of 5-10 m can be used.
 When laying the cable on open cables or in gutters in long corridors, it is more convenient
to lay the cable on the floor along the route, and then lift it onto the gutter with plastic
clamps every 2-3 m.

After connection of optical cables we can start unpacking laptops and then it will be put on
charge during laptops charges IT technicians will unpack and assemble PCs.

And make sure all the cables for connection are available if they are not they will be
provided from our teams but this will require additional costs. After assembling the PC,
connect it to the monitor using an hdmi cable or svga cable.
 Since we have stretched the optical cable we will connect 2 routers with 16 Ethernet
ports. All PCs IT technicians connect to routers and our network engineer will build Local
area network according to the building plan.

After charging the laptops, we start and configure them.

After completing the configuration of laptops they will be connected to Wi fi because of

security it will be explained how to change the password or see traffic information on the
main manager or accountant of this organization.
  Software management

Since the organization asked to install Mac OS we will install version 9 and we will install
through the official storage with serial number and license key.

After installing the mac operating system we start installing programs that customers have
ordered programs such as Microsoft Visual Studio 2019 and Photoshop 2019 version.

 Managing user accounts

Also for managing users accounts uses ticketing system. It accepts applications for the
execution of work of a certain plan, as well as for the consideration and solution of
problems, both from customers and between internal departments of the enterprise. Ticket
system allows you to customize the program to meet the needs of your specific
organization. Your help Desk can simply accept applications by numbering them, track the
implementation of urgent applications, sort applications by volume of work and urgency,
issue applications to free specialists for implementation as they become relevant, and much
more.

 Peripheral installation and configuration

Then IT technicians will start from unpacking printers and scaners and there have to be
storage with drivers and cables.

After unpacking the printers and scanners there are cables and a driver disk for
connecting to a PC or laptop and so we connect them to the PC and the computer should
automatically find the drivers for the devices if this does not happen IT technicians will
install the drivers from the installation disk.
  Hardware upgrade
Since it was ordered you need to improve the video card and processor our it technicians
with powerful processors and graphics cards and so our it technicians picked up the most
powerful graphics cards and processors from Nvidia and AMD Ryzen.

First they need to check the model of the motherboard if the video card and processor
are suitable this is great if not you need to change the motherboard as well.

Since there are no problems with motherboards, we can replace the old NVIDIA GTX 630
video card with a new gaming, powerful NVIDIA GeForce RTX 3090 video card.

changed to
 After installing the video card we move on to the processor the old fast heating Intel
pentium g2020 will be replaced with a new AMD Ryzen Threadripper 3990X.

changed to

In addition, we will install Cooler Master Master Liquid 240 as an advertisement of the
Master Cooler.This is one of the best coolers for PC.

 Software update
To update software we need to communicated to Internet and switch off antivirus system
to do not interrupt during updating recommend that have to back up old Mac before
updating it. If have OS X Mavericks 10.9 or later installed on your Mac, you can immediately
upgrade to mac OS Big Sur, bypassing the intermediate versions. and next we have to
search in PC “update os” and start update it.
  Communication with users to resolve technical issues
In our state, communication has an important role in our life and work. The ability to
communicate is not only important for profit but also for the trust of the client. If the client
trusts us not only the profit increases but also the quality of work.
And so we do our job professionally neatly and conveniently for us and for you quickly
and comfortably.
We try to do our work professionally as much as possible and therefore there can be no
problems after the service and if there is a problem our team will quickly fix the problem
within 3 days and refund some percent of the money.
First of all we accept orders from customers via email and the order is processed within a
maximum of 2 days after that we will study the details of the order and get in touch with
the customer then our IT technicians will conduct an inspection on the building if necessary.
Then we will start our work after the end of the work we will check whether everything
works and once 3 days we will conduct inspections whether everything works if problems
arise we will fix them within 3 days but since our team works professionally there will be no
problems and if there are we will return a percentage of the compensation money