Scribd
Upload
15 views

CCSOC Assignment 4

Uploaded by

Hailemariam Fitsum
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
15 views

CCSOC Assignment 4

Uploaded by

Hailemariam Fitsum
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

G A G E C O L L E G E TVET-programs,

Department of Business
CUSTOMER CONTACT & SECRETARIAL OPERATIONS COORDINATION (LEVEL-IV)
Total weight 20%

Trainer’s Name: ____________________________________Section:_____________Id No_______

Campus...........................................................Center..................................

Standard Assignment IV

Instruction I: Dear Trainees in doing your Assignment successful you have to:

1. Visit the uploaded modules on the College website

(www.elearningportal.gagecollege.net)

o User ID: tvet


o Password: gage123
2. Devote time specifically to read the modules

3. Build individual accountability and do your assignment thoroughly

4. You are expected to submit the assignment in Hard copy in two weeks interval after the date
you received to the Dean office

Section to be filled by the Trainer

Weight in % Scored Result


PROJECT I 5%
PROJECT II 4%
PROJECT III 3%
PROJECT IV 5%
PROJECTV 3%
Total 20%
PART I. Choose the best answer from the given alternatives (each1 pt)
1. Which of the following is not correct about making travel arrangements?
A. Bookings are made according to organizational policies
B. Travel documents are identified and arranged
C. Methods of payment are checked and confirmed
D. Communication arrangements are made according to organizational policy
2. One of the following tasks is not done when planning documents.
A. The purpose of document is determined
B. Text is drafted according to document requirements
C. Appropriate formats for documents are chosen
D. Means of communication are established
3. All of the following tasks are done when Establishing Networks except one
A. Develop and maintain business networks C. Promote the relationship
B. Establish and maintain business relationships D. Make travel arrangements
4. One of the following tasks is not done when Develop and maintain business networks
A. Establish& maintain appropriate network strategies to promote business opportunities
B. identified and pursued Network opportunities to maximize a range of contacts
C. communicate Information regarding new networks is to inform individuals & clients
D. Professional networks and associations are participated
E. obtain Feedback to identify & develop ways to improve promotional activities
5. One of the following may not included under Network strategies
A. association memberships C. Distributing materials E.ALL
B. conference participation D. Individual marketing F. NONE
6. A high level of negotiation skills is used to encourage positive outcomes with in the society.
One of the following may NOT include under negotiation skills
A. Assertiveness & collaboration Confidence building & solution designing
B. Bargaining & empathising E. Falsification & conflict orientation
C. Offers and counter offers F. NONE
7. One of the following tasks is done when Identify Risk and Apply Risk Management Processes
A. Identify risks
B. Analyze and evaluate risks
C. Treat risks
D. Monitor and review effectiveness of risk treatment/s
E. E.ALL
8. Risks may include ALL EXCEPT
A. Economic circumstances and scenarios
B. Human behaviour & individual activities
C. Management activities and controls
D. Natural events & political circumstances
E. Positive risk & technological issues
F. None
9. Staff and contractors are given in-service training relevant to their allocated safety procedures
Safety procedures May include but is not limited to:
A. Use of tools and equipment for fabrication/production/ in manufacturing works
B. Workplace environment and handling of material safety,
C. Following occupational health and safety procedures designated for the task
D. Respect the policies, regulations, legislations, rule and procedures
E. All
10. Which of the following activities are performed under Set Objectives
A. Objectives are planned consistent with and linked to work activities
B. Objectives are stated as measurable targets with clear time frames.
C. Support and commitment of team members are reflected in the objectives.
D. Realistic and attainable objectives are identified
E. All f the above
Project 4:- Develop individual and Team and established quality Standard (3 Pts.)
Assume you are worker in AAYB Bank S.C. The institution aims to maximize its client base by minimizing
customer dissatisfaction using its committed and responsive employees. You are also required to maintain
documents and records according to company filing organizational requirements. Currently the company is
also going to launch quality improvement techniques to make its service better than competitors. Based on
the above information, answer the following questions.
Task1. Demonstrate how to develop individual and team
Task 2 .show how to established quality standards
Task3 Demonstrate how migrating to new technology to add great value in relation to customer service
satisfaction
Task 4 Show how you Demonstrate plan and organize work

You might also like