Understanding Aadhaar Enrolment and Update

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 Understanding Aadhaar Enrolment and Update

PREFACE

This training manual introduces Unique Identification Authority of India (UIDAI) and Aadhaar.

The module is meant to give all readers a firm grounding on UIDAI and Aadhaar and is created for
the Target Audience mentioned below:-

 Enrolment Operators/Supervisor

 Registrars and Enrolment Agencies Supervisors

 Introducers

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Chapter 1

Introduction to UIDAI and Aadhaar

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Chapter 1: Introduction to UIDAI and Aadhaar

The Unique Identification Authority of India (UIDAI) is a statutory authority established under the provisions
of the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 (“Aadhaar
th
Act 2016”) on 12 July 2016 by the Government of India, under the Ministry of Electronics and Information
Technology (MeitY).

Prior to its establishment as a statutory authority, UIDAI was functioning as an attached office of the then
Planning Commission (now NITI Aayog) vide its Gazette Notification No.-A-43011/02/2009-Admn.I) dated 28th
th
January, 2009. Later, on 12 September 2015, the Government revised the Allocation of Business Rules to
attach the UIDAI to the Department of Electronics and Information Technology (DeitY) of the then Ministry of
Communications and Information Technology.

UIDAI was created with the objective to issue Unique Identification numbers (UID), named as "Aadhaar", to all
residents of India that is:

(a) Robust enough to eliminate duplicate and fake identities, and

(b) Can be verified and authenticated in an easy, cost-effective way

Under the Aadhaar Act 2016, UIDAI is responsible for Aadhaar enrolment and authentication, including operation
and management of all stages of Aadhaar life cycle, developing the policy, procedure and system for issuing
Aadhaar numbers to individuals and perform authentication and also required to ensure the security of identity
information and authentication records of individuals.

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Important Definitions

Aadhaar (Targeted Delivery of Financial and Other

Act Subsidies, Benefits and Services) Act, 2016
published on 25th March 2016.

The Unique Identification Authority of India

Authority established under sub-section (1) of Section 11 of the
Act on 12th July 2016.

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The Aadhaar (Enrolment and Update) Regulations,

Regulations 2016 published on 12th September 2016 and other
amendments issued thereafter.

A centralised database in one or more locations

Central Identities containing all Aadhaar numbers issued to Aadhaar
Data Repository number holders along with the corresponding
(CIDR) demographic information and biometric information of
such individuals and other information related thereto.

The process, as specified in Aadhaar (Enrolment and

Update) Regulations, 2016 (2 of 2016), published on
12th Sept 2016 to collect demographic and biometric
Enrolment
information from individuals by the enrolment
agencies for the purpose of issuing Aadhaar numbers
to such individuals under the Act.

 Any entity authorised or recognised by the

Authority for the purpose of enrolling individuals
under the Act
Registrars  Registrars would include both Government and
private sector agencies recognised appointed by
Authority to carry out the enrolment of residents by
them or through enrolment agencies contracted/
appointed by them

 An agency appointed by the Authority or a

Registrar, as the case may be, for collecting
demographic and biometric information of
Enrolment individuals under the Act
Agency
 Enrolment Agencies will directly interact with and
enrol residents and could be third party agencies
that are empanelled by the Authority

A permanent or temporary centre set up by an

Enrolment
enrolment agency for carrying out enrolment of
Centre
residents and updating their information

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 It is the system where a resident’s demographic

and biometric data is captured
Enrolment
Station  The enrolment set-up includes a computer, the
biometric devices, GPS device and other devices
such as printer and scanner

 Hardware vendors will provide the hardware, such

as Laptop, desktop, tablets, GPS device,
Printer-cum-scanner, STQC Certified Biometric
devices etc. as per Authority specifications
Hardware and
Software  Software vendor are providing the software, such
as operating system (Windows XP, Vista, Windows
Vendors
7), Application software, etc
 Enrolment/Update Software will be provided by the
Authority and it will have in-built security features
to secure the information collected

 Agency engaged by the Authority to conduct

assessment of persons intending to get employed
within any Enrolment Agency as Enrolment
Testing and Operator/Supervisor and perform enrolment/
Certification update
Agency
 Certification Process will ensure that only trained
and certified persons handle the enrolment/update
process

The certified personnel employed by Enrolment

Enrolment
Agencies to execute the process of enrolment at the
Operator
enrolment centres.

The certified personnel employed by enrolling

Enrolment agencies to operate and manage the enrolment
Supervisor centres.

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The personnel appointed by Registrars for verification

Verifier
of documents at enrolment centres

Person registered with the Registrar and Authority

who will confirm the identity of a person who does not
have any valid Proof of his/her Identity (PoI) and
Proof of Address (PoA)
Introducer Note : The Introducer will only confirm the identity
and address of persons whom the introducer knows
and the confirmation will be done using the
Introducer’s Aadhaar number and biometric
confirmation

An individual who has resided in India for a period or

periods amounting in all to one hundred and
Resident eighty-two days (182) or more in the twelve months
immediately preceding the date of application for
Aadhaar enrolment

Information relating to the name, date of birth,

address and other relevant information of an
individual, as specified by regulations for the purpose
Demographic of issuing an Aadhaar number.
Information
Note: This information shall not include race, religion,
caste, tribe, ethnicity, language, records of
entitlement, income or medical history

Photograph, finger print, Iris scan, or such other

Biometric
biological attributes of an individual as specified by
Information
regulations

Core Biometric Finger print, Iris scan, or such other biological

Information attributes of an individual as specified by regulations

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Enrolment ID A 28-digit Enrolment Identification Number allocated

(EID) to residents at the time of enrolment

Aadhaar A document for conveying the Aadhaar number to a

Letter resident

Central point of contact for resolution of queries and

Contact grievances related to enrolment/update and
Centre accessible to residents through toll free number -
1947 and/ or e-mail- [email protected]

Vision and Mission of UIDAI

To empower residents of India with a unique identity and a digital platform to

authenticate anytime, anywhere.

 Deliver Aadhaar numbers universally to residents with a well-defined turnaround

time and adhering to stringent quality metrics
 Collaborate with partners to set up infrastructure, which provides convenience to
residents for updating and authenticating their digital identity
 Collaborate with partners and service providers in leveraging Aadhaar to serve
residents effectively, efficiently and equitably
 Encourage innovation and provide a platform for public and private agencies to
develop Aadhaar linked applications
 Ensure availability, scalability and resilience of the technology infrastructure
 Build a long-term sustainable organisation to carry forward the vision and values
of the UIDAI
 Make it attractive for the best global expertise in different fields to collaborate and
provide valuable insights to the UIDAI organisation

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 We value integrity
 We are committed to inclusive nation building
 We pursue a collaborative approach and value our partners
 We will strive towards excellence in services to residents and service providers
 We will always focus on continuous learning and quality improvements
 We are driven by innovation and provide a platform for our partners to innovate
 We believe in a transparent and open organisation

Difference Between Aadhaar and Other Identification Programmes

Features of Aadhaar

What Aadhaar is What Aadhaar is not

 Random 12-digit number  Just another card

 Unique ID number issued to an individual  One per family

shall not be re-assigned to any other
individual

 Enables resident’s identification subject to  Aadhaar will replace all other IDs
successful “Authentication”

 Collect and record demographic and  Will collect profiling information such as
biometric information (Exception Handling for

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What Aadhaar is What Aadhaar is not

people with disability) caste, religion, language

 Given to resident of India, irrespective of  Aadhaar can be used as Proof of Citizenship

existing documentation (Head of the Family
and Introducer based Enrolment)

 UIDAI enables universal identity  An individual can obtain multiple Aadhaar

infrastructure that any ID-based application numbers
like ration card, passport and so on can use

 Aadhaar uses photograph of the face,  Aadhaar collects financial information of

demographic information, fingerprints and residents
Iris to identify a resident

Enrolment Ecosystem

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Chapter 2

Registrars, Enrolling Agencies and Enrolment Staff

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Chapter 2: Registrars, Enrolling Agencies and

Enrolment Staff
Appointment of Registrars

1. Registrars shall be appointed by the Authority, for enrolment and

update of residents across the country, and could include entities,
which interact with residents in the usual course of implementation of
their programmes. Upon appointment, a Registrar Code shall be
assigned to each Registrar. The eligible entities for appointment as
registrars are:
 State/ UT Governments
 Central ministries and departments / agencies under them
 Public Sector companies of Central / State Governments
 Public Sector banks and regulated entities including National Securities Depository Limited
 Special Purpose Vehicles (SPV) created by Central or State Government
 Schedule Commercial Banks
 Department of Post

2. Registrars shall be responsible for field level execution, monitoring and audit.
3. Registrars shall allow the Authority reasonable access to the premises occupied by it or by any other person
on its behalf and also extend reasonable facility for examining any books, records, documents and computer
data in the possession of the Registrar or any other person on their behalf and also provide copies of the
document or other materials which, in the opinion of the Authority are relevant for the purpose of audit.
4. Registrars shall not use the information collected during enrolment for any purpose other than uploading
information to the CIDR.
5. Registrars shall display on their websites adequate and appropriate information about enrolment and update
services, including contact details of persons, address of Enrolment Center and services available to
residents.
6. Registrars shall ensure that any agency and/ or person employed or appointed by them to conduct the
enrolment and update operations is fit and proper and otherwise qualified to act, in the capacity so employed
or appointed including having relevant professional training or experience.

7. Registrars shall not permit sub-contracting of enrolment functions by

enrolling agencies to third parties. Registrars may permit field level
manpower to be hired through third parties provided the enrolling
agencies furnishes details of the entities from which such manpower
is sought to be hired.
8. Registrars shall at all times abide by the Code of Conduct as
specified in Appendix A.
9. Registrars shall adhere to the processes, policies and guidelines,
checklists, forms and templates issued by the Authority from time to
time and shall also ensure compliance by the enrolling agencies of
such procedures, etc.

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Empanelment of Enrolling Agencies

1. The Authority shall empanel the enrolling agencies through an open

Request for Empanelment (RFE) process and the eligibility, terms
and conditions of the empanelment shall be notified by the Authority
from time to time. The interested agencies may apply for
empanelment by fulfilling the eligibility and other technical and
financial criteria of the RFE.

2. The Authority shall evaluate the applications of agencies and

empanel the eligible agencies as enrolling agencies after completing
the requirements of the RFE.

3. The Authority shall provide an Enrolling Agency Code using which the Registrar can onboard an empanelled
enrolling agency to the CIDR.

4. The Authority may also permit Registrars to engage other agencies as enrolling agencies after following a
suitable process for screening and engaging such agencies.

5. The enrolling agency shall be responsible for field level execution and audit.

6. The enrolling agency shall allow the Authority reasonable access to the premises occupied by it or by any
other person on its behalf and also extend reasonable facility for examining any books, records, documents
and computer data in the possession of enrolling agency or any other person on their behalf and also
provide copies of the document or other materials which, in the opinion of the Authority are relevant for the
purpose of audit.

7. The enrolling agencies shall not use the information collected during enrolment for any purpose other than
uploading information to the CIDR.

8. Enrolling agencies shall ensure that any agency and/ or person employed or appointed by them to conduct
the enrolment and update operations is fit and proper and otherwise qualified to act, in the capacity so
employed or appointed including having relevant professional training or experience.

9. The enrolling agencies shall at all times abide by the Code of Conduct for service providers as specified in
Appendix A.

10. The enrolling agencies shall adhere to the various process, policies and guidelines, checklists, forms and
templates issued by the Authority from time to time.

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Enrolment Staff – Qualification, Roles and Responsibility

Supervisor

Who is a Supervisor and what are his/her qualifications?

A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to
have one Certified Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the
following criteria:

 The person should be of age 18 years and above

 The person shall be 10+2 pass and should preferably be a graduate

 The person should have been enrolled for Aadhaar and his/her Aadhaar number should have been
generated

 The person should have a good understanding and experience of using a computer and should be
comfortable with local language keyboard and transliteration

 The person should have read the complete Training Material on Aadhaar Enrolment/Update available on
Authority’s website before giving the certification exam

 The person should have obtained “Supervisor Certificate” from a Testing and Certification Agency
appointed by Authority

 Note: Obtaining a “Supervisor Certificate” does not entitle the candidate to start the Enrolment/Update
without engagement with Authority’s empanelled Enrolment Agencies

After taking the certification and before starting work as EA’s Supervisor:
 The person must be engaged and activated by any Enrolment Agency in accordance with Authority’s
guidelines prior to commencing enrolments

 The person should have undergone Training Session conducted by Regional Offices/Enrolment Agency
on Aadhaar Enrolment/Update Processes and various equipment and devices used during Aadhaar
enrolment

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What are the responsibilities of an EA’s Supervisor?

At the Enrolment Centre, Supervisor’s role is to plan and deploy logistics and other requirements at the enrolment
centre, setup the enrolment stations at the enrolment centre as per Authority guidelines (Appendix B- Enrolment
Centre Setup checklist), perform Enrolment/ Update and supervise the operations at the centre. When
performing his/her role as a Supervisor at an Aadhaar Enrolment Centre, the Supervisor ensures the following:

Site Readiness

 Prepare and Manage the Enrolment Centre Setup Checklist –

Authority has provided Enrolment Centre Checklist to facilitate the
Enrolment Agency in setting up enrolment stations and centres.
Supervisor must use this list to ensure that all requirements are met
for the centre that he/she is responsible for. He/she must fill and
sign the checklist at the beginning of each enrolment centre and/or
once every week (whichever is earlier). This checklist needs to be
maintained for later review/audit at every enrolment centre by
Registrar/Authority and their nominated performance
monitors/agency

 Supervisor is responsible for setting up of the laptop/desktop with Aadhaar client installed and tested,
attached with all devices like STQC Certified Biometric Capture Devices, GPS Device and
Printer-cum-Scanners and ensure all equipment are in working condition to start Aadhaar
Enrolments/Update process
 Ensure that the latest Aadhaar Enrolment client/Update software is installed

 Ensure that the enrolment centre premises are neat and clean, hygienic, well maintained and safe from
electric/fire hazards
 Ensure that basic enrolment centre information as given below is displayed mandatorily at each
enrolment station(in local language and English):
– Name of Registrar and Contact Number
– Name of Enrolment Agency and Contact Number
– Name, Code, and contact number of EA Supervisor at enrolment centres
– Escalation Matrix for Raising Complaint against the Supervisor
– Working hours and Holidays of the Enrolment Centre
– UIDAI Help Line Number: 1947 and email id: [email protected]
– List of Documents required for Aadhaar Enrolment/Update
– Rate List for all the Aadhaar related services

 Supervisor will also make sure that the Aadhaar IEC material provided by the Registrar/Authority is
properly displayed at the centre, as per UIDAI guidelines.

 Ensure that the behaviour of Operator and other staff at the enrolment centre is courteous towards the
resident and take charge where Operator is not able to handle dissatisfied residents to prevent
unpleasant situations

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 Where uniforms are provided, make sure that staff wears uniform at enrolment centre so that if residents
need help they can easily identify employees by their attire
 Do not undertake enrolment operations at any location without valid agreement with the
Registrars/Authority

On Boarding Self and Others

 Supervisor must submit his/her “On boarding Form” along with

the required documents to the Enrolment Agency which in turn
submit the form to concerned “Authority’s Regional Offices” for
verification.

 After verification, Authority’s Regional Offices will approve/reject the

on boarding with the respective Enrolment Agency
 Enrolment Agency will then add the Supervisor by taking his/her
biometrics in the Aadhaar client software and provide a User Name
and Password to operate the Enrolment Machine
 Enrolled User means user’s biometric details verification at UIDAI is successfully completed and stored in
local database at the enrolment station.
 Supervisor must make sure that all the “Operators” are also on-boarded at the stations for local
authentication

Managing Centre Operations

 Supervisor also acts as an Operator, when required, in exigencies
 Supervisor must be aware of latest guidelines and policies as regard to
Enrolments and updates being released from time to time by Authority

 Supervisor administers the enrolment process at his/her enrolment

centre. He/she ensures adherence to the UIDAI enrolment processes
and guidelines at the centre and good quality of data captured
 Supervisor must ensure that the residents who have come for Fresh Enrolment have never enrolled for
Aadhaar by using “Find Aadhaar Facility”

 Supervisor must ensure that the resident is well informed that his/her biometric will only be used for
Aadhaar Enrolment/Update
 Supervisor must ensure that the resident has filled the prescribed form for Aadhaar Enrolment/Update
correctly and has brought all the Original Supporting documents for scanning

 Supervisor must ensure that only the required items are checked in case of any update, not the complete
information to avoid duplicity of data collected e.g. if Address has to be updated only the Address Check
Box should be selected
 Supervisor is required to “Sign off” every enrolment on Aadhaar client, where resident has a “biometric
exception”

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 Supervisor must ensure that every Operator is aware of and has a print copy of the critical points to be
reviewed at the station during Resident’s review of enrolment data
 Supervisor must ensure that the Operator diligently reviews the data captured from resident for every
enrolment/update and making corrections when pointed out by the resident
 Supervisor must ensure that the Operator provides his/her biometric confirmation after every Aadhaar
enrolment/update
 Supervisor must ensure that Acknowledgement is being printed after every enrolment and duly signed by
the resident
 Supervisor must ensure that the Original Documents used as Proof of identity/Proof of Relationship/Proof
of Address/Proof of Birth and Signed Acknowledgement Slip is scanned for every enrolment
 Supervisor can hold End of Day meeting at the centre for sharing learning of the day and issues faced

 Supervisor must take stock of the centre at the end of the day and make arrangements for replacement of
faulty devices, hardware and other logistics for smooth enrolments the next day
 Check devices periodically for scratches, out of focus images, only partial images getting captured. In
case any such problem is noticed, it should be reported to the concerned Enrolment Agency Manager/HQ
and a change of equipment should be requested
 Ensure all devices and computers are shut down and power is off to avoid accidents
 Ensure security arrangements for devices and other equipments.
 Specific End of Day Reports is available on the client, for selected time period, to facilitate EA Operations.
Supervisor can make use of these reports in managing day-to-day operations at the centre
 Supervisor must ensure that staff at the centre observes the highest standards of ethics during the
execution of Aadhaar Enrolment/Update and do not ask for any additional money except for the
prescribed fee
 Supervisor is also responsible for maintaining the confidentiality and security of the data collected during
Aadhaar enrolments

Backup, Sync and Export

 Supervisor ensures twice-a-day data backup of all enrolment data
to external hard disk as per Authority’s guidelines. Record date and
station number where backup is done to ensure that all stations are
backed up and none is missed
 Supervisor also ensures that enrolment stations are synched at
least once every 10 days

 Supervisor manages timely data export of enrolment data for

uploading to Authority’s server
 Supervisor can maintain a register for data exported. Record date, station number and packets exported
at each station for reconciliation purpose

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End of Day Review/Correction

 Supervisor must review all enrolments of the day, End of Day (EoD), to ensure
that data entered in the Aadhaar client is correct for each resident
 Supervisor may also deploy a fellow operator on-boarded on the machine for
end of day review. However, the operator who did the enrolment cannot review
his/her own packets
 In case any errors/logical mismatches are found in the data entered, inform the
resident to come to the enrolment centre within correction time frame.
Supervisor must sign off by giving his/her fingerprint after End of Day Review
 Once correction is done to the resident's data, the Supervisor will again manually Approve/ Reject the
Resident's packet put on Hold earlier for correction, with appropriate reason, if rejected

Performance Monitoring
 The Supervisor cooperates with the Authority/Registrar’s monitors
in performing monitoring and audit functions at the enrolment
centre and answers their questions to the best of his/her
knowledge. Supervisor details are recorded during performance
also signs on the performance monitoring sheet
 Supervisor ensures that audit feedback, if any, is incorporated in
the process for continuous improvement of enrolment operations
and data quality

Operator

Who is an Operator and what are his/her qualifications?

An Operator is employed by an Enrolment Agency to execute enrolment
at the enrolment stations.
To qualify for this role, person should satisfy the following criteria:
 The person should be of age 18 years and above
 The person shall be 10+2 pass and should preferably be a
graduate
 The person should have been enrolled for Aadhaar and his/her Aadhaar number should have been
generated
 The person should have a basic understanding of operating a computer and should be comfortable with
local language keyboard and transliteration

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 The person should have obtained “Operator Certificate” from a Testing and Certification Agency
appointed by Authority
 Note: Obtaining a “ Operator Certificate” does not entitle the candidate to start the Enrolment/Update
without engagement with Authority’s empanelled Enrolment Agencies

Before starting work as an Operator:

 The person must be engaged and activated by any Enrolment Agency in

accordance with Authority’s guidelines prior to commencing enrolments

 The person should have undergone Training Sessions conducted by Regional

Offices/Enrolment Agency on Aadhaar Enrolment/Update Processes and various
equipment and devices used during Aadhaar enrolment

 The person should have read the complete Training Material on Aadhaar
Enrolment/Update available on Authority’s website before giving the certification
exam

 The person should be comfortable with local language keyboard and transliteration

On-boarding of Operator

Operator must submit his/her “On boarding Form” along with the required documents to
the Enrolment Agency which in turn submits the form to concerned “Authority’s Regional
Offices” for verification. After verification, Regional Offices will approve/reject the on
boarding with the respective Enrolment Agency.

Enrolment Agency will then add the Operator by taking his/her biometrics in the Aadhaar
client software and provide a User Name and Password to operate the Enrolment
Machine. Enrolled User means that the user’s biometric details verification at UIDAI is
successfully completed and stored in local database at the enrolment station.

Fifteen Commandments that an Operator must remember during Resident Enrolment

 Make sure that on each login, the

date and
 Capturing GPS coordinates at start of
time setting on the computer is
enrolments every day.
current
date and time.

 Make sure to Login with your own Operator ID in Aadhaar client, for undertaking
enrolments, and log off the application when going away from the seat so that no one
else can use your login window for enrolments.

 Brief the enrolment/update process to

resident before and during the process  Make sure that the station layout is
to put the resident at ease and facilitate as per Authority guidelines.
data capture.

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 Make sure that the resident has never enrolled for Aadhaar before doing a fresh
enrolment using the “Find Aadhaar Facility” provided in the client.

 Make sure that all the Original

 Use Update Client Lite for
Documents
updating Demographic details like
are available, which are required for
Name, Gender, Date of Birth & Address,
type of Enrolment/Update requested
Mobile Number and email and use
by the resident and belongs to the
ECMP for other type of
same resident whose
Demographic/Biometric Update.
enrolment/update is to be done.

 Encourage the residents to enter their Mobile Number and email ID for future
communication with the resident and other uses like OTP based Authentication and
online Aadhaar Update facility.

 Check that the resident’s Aadhaar

 Make sure that the resident is well
Enrolment/Update form is verified and
informed that his/her biometric will
carries Verifier’s signature/thumb print
only be used for Aadhaar
and stamp/initials. The form must also
Enrolment/Update and no other
carry Resident’s (Applicant’s)
purpose.
signature/thumbprint.

 In case of Introducer/HoF based enrolment, the Introducer/HoF’s signature/thumbprint

should be available in the form along with their details filled in the fields provided for
Introducer and HoF, respectively.

 Make sure that the resident’s screen

 Capture demographic and biometric is on all the time during the
data of the resident in the Aadhaar client enrolment/update and ask the
software (ECMP/UCL) in the sequence resident to cross check the data
of data capture as per the screens being entered and review
provided on the software client. demographic data with resident
before signing off.

 Make sure that the Enrolment/Update

 Print, sign and provide Form, Original Supporting
acknowledgement to the resident and Documents and Signed Consent slip
take resident signature on consent at the is uploaded in the Enrolment/Update
end of enrolment. Client and all documents are returned
to the resident.

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Who is CELC Operator and what are his/her qualifications?

A CELC Operator is employed by an Enrolment Agency to execute
enrolment at the enrolment stations. It is to be noted that the CELC
Operator can only perform Child Enrolment/Update and cannot
perform any other type of enrolment.
To qualify for this role, person should satisfy the following criteria:
 The person should be of age 18 years and above
 The person shall be 10+2 pass and should preferably be a
graduate
 In case of Anganwadi Asha Worker, 10th Pass are eligible
 The person should have been enrolled for Aadhaar and his/her Aadhaar number should have been
generated
 The person should have a basic understanding of operating Smart Phone with Android OS/computer and
should be comfortable with local language keyboard and transliteration
 The person should have obtained “CELC Operator Certificate” from a Testing and Certification Agency
appointed by Authority
 Note: Obtaining a “ CELC Operator Certificate” does not entitle the candidate to start the
Enrolment/Update without engagement with Authority’s empanelled Enrolment Agencies

Before starting work as CELC Operator:

 The person must be engaged and activated by any Enrolment Agency in accordance with Authority’s
guidelines prior to commencing enrolments
 The person should have undergone Training Session conducted by Regional Offices/Enrolment Agency
on Child Enrolment Processes and CELC Tablet used during Child enrolment
 The person should have read the complete Training Material on Child Enrolment available on Authority’s
website before giving the certification exam
 CELC Operator must submit his/her “On boarding Form” along with the required documents to the
Enrolment Agency which in turn submit the form to concerned “UIDAI Regional Offices” for verification.
After verification Regional Offices will approve/reject the on boarding with the respective Enrolment
Agency
 Enrolment Agency will then add the CELC Operator by taking his/her biometrics in the Aadhaar client
software and provide a User Name and Password to operate the CELC Tablet
 Enrolled User means that the user’s biometric details verification at UIDAI is successfully completed and
stored in local database at the enrolment station

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Verifier

Who is a Verifier and what is his/her responsibility?

 When the resident comes to enrol for Aadhaar to an Enrolment Centre, demographic information will be
entered from documents that the resident provides

 The authentication of documents submitted by the resident is duly verified by the officials authorised to
verify the documents. Such officials are termed as verifiers

 The verifier present at the Enrolment Centre will verify the documents submitted by the resident against
the enrolment/update form filled by the resident

 The services of the retired government officials who are generally well acquainted with such verification
procedures should be utilised by the Registrars in case they are unable to spare serving officials for
document verification

 Any serving /retired official both from Government (including Armed forces and CPMFs) and PSUs
including Banks not below the rank of Group ‘C’/ class III employees may be allowed to be deployed as
Verifiers. In the areas, like big cities and Metros, where registrar is unable to avail the services of such
Retired/Serving government officials, services of an outsourced vendor can be availed of to provide
verifiers with the approval from Authority’s Regional Office

 The verifiers in an enrolment centre cannot be from the same vendor, hired as enrolment agency.
Registrar needs to ensure that verifiers are appropriately trained before being put in the field. The
Registrar may appoint more than one Verifier in a centre, if and where required

 The list of all Verifiers must be notified, by designation, by the Registrar before commencement of the
enrolments and the list should be shared with the Regional office concerned
What are the UIDAI Guidelines for Verification that the Verifier must keep in mind while verifying the
Documents?
 Make sure that the resident has original documents for verification. In instances where original documents
are not available, copies attested / certified by a public notary / gazetted officer will be accepted
 The documents produced by the resident for Aadhaar enrolment/Update must be in the list of UIDAI
approved documents only
 The format is for certificate to be issued by officials/ institutions (only those that are recognised in the
UIDAI’s valid list of documents) for Proof of Identity and Address is as per Appendix C
 Verifiers can refuse verification, if they suspect forged/altered documents. In cases where Verifier refuses
verification of the documents produced, reasons should be recorded in brief by the Verifier on the
Enrolment Form
 In case the Verifier refuses verification with reasons or turns the resident back without recording any
reasons, the resident can approach a designated Authority created by the Registrar at the Block level for
Grievance Redressal
 Verify Name, Date of Birth, Address, and Relationship Details against PoI, DoB, PoA, PoR, respectively
– Name
– PoI requires a document containing the resident’s name and photograph. Verify that supporting
document has both

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– If any of the PoI documents submitted does not contain the photograph of the resident, then it will
not be accepted as a valid PoI. In order to be inclusive and free of harassment, documents with
older photographs are acceptable

 Confirm the name in the document by asking the resident his/her name. This is to ensure that the resident
is providing own documents
 The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss,
Mrs., Major, Retd., Dr. etc

a. It is very important to write the person’s name very carefully and correctly. For example, the respondent
may tell that his name is V. Vijayan whereas his full name may be Venkatraman Vijayan and similarly R. K.
Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell
her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from
her/him the expansion of her/his initials and check the same in the documentary evidence produced.

b. In case of difference in the name declared and the one in document (PoI) is limited to spelling and/or
sequence of first, middle and last name, the name as declared by the resident may be recorded .

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c. If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials
and full name), the enrollee’s full name should be recorded.

d. Sometimes, infants or children may not have been named yet. Try to ascertain the intended name for the
child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID.
In case of non-availability of supporting documents for PoI, the name should be recorded with the
assistance of the Introducer.

Date of Birth (DoB)

a. Date of birth of Resident must indicate day, month and year in the relevant field.

b. If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered
as “Verified”. When resident declares the DoB without any documentary evidence, then date of birth
is considered as “Declared”.

c. When the resident is unable to give exact date of birth and only age is mentioned by the resident or
approximated by the verifier, then only age is recorded. The software will automatically calculate
year of birth in such case.

d. The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has
correctly indicated the date of birth as “Verified” / “declared” or has filled his/her age.

Residential Address

a. Verify that the PoA contains the name and address. The Verifier should ensure that the name in the
PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA
document is acceptable if the difference is only in spelling and/or sequence of first, middle and last
name.

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b. The “Care of” person’s name, if any, is usually captured for children and old age people living with
parents and children, respectively. If not available, one can leave this Address line blank.

c. Enhancement of address is allowed. The resident may be allowed to add minor fields, such as
House No., Lane No., Street Name, correcting typographical errors, minor changes/ corrections to
PIN code etc. to the address listed in the PoA as long as these additions/modifications do not alter
the base address mentioned in the PoA document.

d. If the changes requested in Address Enhancement are substantial and change the base address
that is listed in the PoA, the resident will be required to produce an alternate PoA or enrol through an
Introducer.

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Relationship Details:

a. In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or
guardian is mandatory. Parent/Guardian must produce their Aadhaar letter when enrolling children
(or they can be enrolled together).

b. In the case of an adult, no verification will be done for the information on parent or spouse. They are
recorded for internal purposes only.

Head of Family (HoF):

a. Verify that the PoR document establishes relation between the Head of Family and the family
member. Only those family members can be enrolled based on the relationship document (PoR),
whose names are recorded in relationship document.
b. Head of Family must always accompany the family member when the family member is getting
enrolled.
c. The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based
verification. HoF’s Name and Aadhaar Number in the form should be verified against the Aadhaar
letter.
d. Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of
the HoF only.

Mobile Number, Email address:

If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these
optional fields must be filled in. Verifier can inform the importance of these fields to the resident. UIDAI
can get in touch with the resident using this information, if required, like in case of returned letters.

Introducer

How are Residents without documents enrolled in Aadhaar?

a. Key demographic data needs to be verified properly at the time of

enrolment. Residents can bring any of the approved documents
as Proof of Identity (PoI) and Proof of Address (PoA).

b. If a resident is unable to provide documentary proof of identity or

proof of address, they can be enrolled through a pre-designated
“Introducer” who is identified and notified by the Registrar or
Regional Offices.

c. An Introducer is a person who is authorised by the Registrar to introduce a resident who does not
possess any PoA/PoI document. This introduction does not mean giving a character certificate to
resident.

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Who is an Introducer?

a. Introducers are individuals (for example, Registrar’s employees, elected local body members, members
of local administrative bodies, postmen, influencers such as teachers, health workers and doctors,
Anganwadi / ASHA workers, representative of local NGO’s etc.) identified by a Registrar and registered in
UIDAI’s CIDR as “Introducers”.

b. In certain cases, the UIDAI Regional Office may itself take the initiative to identify a pool of Introducers for
the convenience of Registrars.

c. Introducer must be above the age of 18 years and Introducer must not have a criminal record.

d. Introducers will be linked to a Registrar. The same Introducer may be used by more than one Registrar as
long as they are identified by the Registrar concerned and registered in UIDAI’s CIDR as “Introducers” for
the particular Registrar. Therefore, the Introducer can only introduce people within the Registrar’s
jurisdiction. In addition, a Registrar can further limit the operations of an Introducer by administrative
boundaries (State, district level).

What are the Responsibilities of an Introducer?

a. Once the Registrar identifies introducers region-wise (District/State in which the Introducer is authorised
to work), he will notify the Introducers.

b. The Introducers must attend the Aadhaar awareness workshop organised by the Registrar and UIDAI to
acquaint themselves with the Aadhaar programme and understand Introducer’s responsibilities and
liabilities.

c. If the identified Introducer is ready to work as an Introducer, he/she will have to give a written consent
(prescribed Performa attached as “Appendix D”) to being an Introducer for the purpose of enabling
Aadhaar enrolments and to follow the guidelines and procedures laid down for the Introducers by the
Unique Identification Authority of India (UIDAI) and the Registrar.

d. Introducers need to be enrolled and must have received their Aadhaar numbers and signed the consent
forms before they start introducing residents in the field.

e. They must ensure that the Registrar has registered and activated them as an Introducer at UIDAI.

f. Introducers must keep themselves informed on the Enrolment Schedules, Enrolment Centre locations
and operational hours of the Enrolment Centres in their assigned territory.

g. They must ensure that their contact information is correctly displayed at the Enrolment Centre. In case of
no display/incorrect information, ask the Enrolment Centre supervisor to display/correct the details.

h. Introducer must be easily accessible to the residents.

i. The Introducers must check the Resident’s Name and Address on the Enrolment form for correctness
and completeness. Introducer should also check his/her own details in the form and then provide his/her
signature/thumbprint on the Enrolment Form space provided.

j. Introducers should make themselves available during the working hours of the EC for endorsing residents.
In case, they are not available during the operational hours, they can visit the Enrolment Centre at the
End of the Day and check the list of residents pending for their endorsement.

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k. Introducer must carefully check the name and address details of the Resident and provide their
Approval/Rejection.

l. Introducers have to provide their biometric on Aadhaar client to endorse a resident’s enrolment.

m. The Introducer also signs/provides thumbprint on the consent for enrolment where consent print requires
the same.

n. Introducers confirm the identity and address of the resident they are introducing

o. Introducer must only introduce residents who do not have documentary proof of identity or address

p. Introducers is not obliged to introduce every person who approaches them

q. Introducer cannot charge fees for introducing residents. However, Registrars can prescribe an
honorarium to be paid to them for this work.

What are the Liabilities of an Introducer?

a. Introducer must not collude with a person to impersonate another person (dead or alive) at the time of
enrolment.

b. Introducer must not help an Aadhaar holder to deliberately take on the identity of another person by
changing demographic information or even colluding to provide false biometric information.

c. Strict action will be taken against the Introducer for violation of guidelines.

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Chapter 3

On-boarding of Enrolment Agency and Enrolment Staff

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Chapter 3: On-boarding of Enrolment Agency and

Enrolment Staff
On-boarding Enrolment Agency

Enrolment agencies will have to undergo an The on-boarding process will inter alia include the
on-boarding process for enrolment stations. following:
Authority will coordinate the on-boarding process  EAs will declare enrolment
with the Registrars and EAs. station deployment plans
i.e. when and where the
centres will be established

 EAs will also demonstrate that they have

certified and active operators, requisite
machines and hardware available to be
deployed

 EAs will also demonstrate that they have the

requisite infrastructure for supervision of the
enrolment centre

EA will update Enrolment EA will prepare roll out plan and machine
Centre information on the deployment plan with Registrar and share with
Authority’s web portal: Authority offices/nodal officer who will then
https://qamis.uidai.gov.in/es approve the deployment plan.
/ (always confirm the latest
URL from nodal officer).
The Registrar will approve the centre plan and
the Authority will monitor the same and may
intervene where required.
Any enrolment centre not listed on the portal will
be deemed to be unauthorised and illegal.

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On-boarding of Enrolment Staff

1. Enrolment Staff has to be dully certified by the 2. After obtaining a valid certificate, Enrolment
Testing and Certification Agency appointed by the Staff has to fill the on-boarding form and deposit the
Authority. same with Authority’ Regional Office through their
Enrolment Agency for verification/ activation.

3. During the on-boarding, biometrics of 4. Before on-boarding any user, user credential file
Enrolment Staff are stored into enrolment client is downloaded and imported into the Enrolment
after authentication. application.
Enrolment client needs to be connected to internet The user-credential file is a digitally signed .xml file.
during the process of on-boarding.

5. Client also ensures that after master data is 6. Status at the time of on-boarding :
downloaded for suspended operators. Such  On-board (Enrolled) User: Verification of
operators cannot enrol or on–board after that point. User’s biometric details is successfully
completed and stored in local database
 Not Enrolled: Verification of User’s biometric
details is not successfully completed and not
stored in local database

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Enrolment Staff will provide their fingerprints (left  Once biometrics are captured, user sends a
slap, right slap and two thumbs) request to CIDR server for authentication
 When the quality of biometric is above threshold,  During authentication at server, biometric of the
pass indicator will be shown to user Enrolment Staff are compared against the
 User will get unlimited number of attempts to biometric provided by the same person at the time
capture biometric that passes the required of enrolment
threshold

GPS Sync of
Enrolment device

 EA staff must ensure that the Enrolment Device must be attached to the GPS device at
all times
 EA staff must ensure that the device is fully functional at the time of login into the
enrolment client
 EA staff must ensure that the device coordinates are captured with each enrolment
 In cases where the device GPS coordinates are not available in the enrolment packet,
the enrolment gets rejected and the Operator will be BLACKLISTED or further legal
action will be taken against the operator/supervisor

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Chapter 4

Aadhaar Enrolment/Update Process

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Chapter 4: Aadhaar Enrolment/Update Process

The Aadhaar enrolment process includes visiting Enrolment Centre, filling the Aadhaar Enrolment/Correction –
Appendix E, getting demographic and biometric data captured, submitting Proof of Identity (PoI) and Proof of
Address (PoA), Proof of Relationship (PoR), Proof of Date of Birth documents before collecting acknowledgement
slip containing EID (Enrolment ID).

 There are other modes of enrolment for the resident who do not have any Proof of Identity and Proof of
Address documents i.e. through Introducer based enrolment or Head of the Family based enrolment.

 Any resident who has resided in India for a period or periods amounting in all to one hundred and
eighty-two days (182 days) or more in the twelve months immediately preceding the date of application
for enrolment is eligible for Aadhaar Enrolment.

 Resident needs to enrol only once, as multiple enrolments will result in rejections unless it is advised by
the Authority.

 The waiting time for Aadhaar generation may vary from 60-90 days after receipt of resident data packets
in CIDR.

 Note: In case of omission of Aadhaar number for reasons other than multiple Aadhaar numbers having
been issued, residents shall be required to re-enrol. The reasons for omission of Aadhaar Number are
specified in Appendix F.

Types of Enrolment

 Proof of Identity (PoI) - Mandatory

Document-based
 Proof of Address (PoA) - Mandatory
Enrolment
 Date of Birth (DoB) - Optional

Introducers include:
 Registrars’ own employees
 Elected local body members
 Members of local administrative bodies
 Postman
 Influencers such as teachers
Introducer-based
Enrolment  Health workers
 Doctors
 Anganwadis / Asha workers
 Representatives of local NGOs

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Information Captured during Introducer-based

Enrolment:
 Introducer’s name
 Introducer’s Aadhaar number
 One modality of biometric information of the
Introducer

 Name of Head of the Family

 Proof of Relationship (PoR) of resident and HoF
Head of Family
based Enrolment  Head of Family’s Aadhaar number
 Biometric confirmation of the Head of Family at
time of enrolment

 Proof of Date of Birth

 Proof of Relationship (parent and child)
 Enrolment ID or Aadhaar number of any one
Child Enrolment parent, preferably that of the mother in the event
(below five years both parents are alive, or guardian
of age)
 Biometric confirmation of the any one parents at
time of enrolment
 The address of child will be the same as that of
the linked parent / guardian

List of Documents allowed as are specified in Appendix G

Convenience Charge: Fresh enrolment and Mandatory Biometric Update for Child after obtaining 5
years in age is FREE OF COST. Operator/ supervisor asking money such activities may be
BLACKLISTED and further legal action will be taken against them. Complete Details of Charges that can
be collected from the Resident is mentioned in Appendix H

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Information captured during Enrolment

Biometric information required for enrolment from all individuals except for children below 5 years of age.

Facial image All ten fingerprints Scans of both Irises

Demographic information required for enrolment from all

individuals except for children below 5 years of age

(The demographic information shall not include race,

religion, caste, tribe, ethnicity, language, record of
entitlement, income or medical history of the resident.)

Enrolment of residents with biometric exceptions like missing finger/missing eye etc.
 Complete Demographic Information
 One iris, if not possible to capture both the irises
 Fingerprints of remaining fingers in case of missing finger
 Exception photograph

Aadhaar Generation Process

Step 1: Enrolment
The registrars and enrolling agencies shall
upload the enrolment packet to the CIDR
using the software provided by the Authority. Step 2: Aadhaar Processing at CIDR
The Authority shall process the enrolment
data received from the Registrar.
Step 3: Rejection
The Authority may reject an enrolment due Step 4: De-duplication
duplicate enrolment, quality or any other
technical reason. After de-duplication and other checks as
specified by the Authority, the Authority
generates the Aadhaar number.

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Step 5: Delivery of Aadhaar Number

 The Aadhaar is communicated to Step 6: Rectification or Update
residents in physical form (including
 In case there is some error in the
letters or cards)
information mentioned in Aadhaar Letter
 In Electronic form (e-Aadhaar) available or e-Aadhaar, resident may contact the
for download from Authority by calling 1947 or writing to
https://resident.uidai.gov.in/ (registered [email protected]
mobile number is required)
 Resident can also submit a Update
 Downloaded in the form of m-Aadhaar Request by following the Aadhaar
Android Application (registered mobile Update Process specified by the
number is required) Authority

Aadhaar Update Process

Aadhaar number holder may seek alteration of his demographic information or biometric information in cases
mentioned below through the Aadhaar Update Process specified by the Authority.
 In case any demographic information of an Aadhaar number holder is incorrect or changes subsequently,
the Aadhaar number holder shall request the Authority to alter such demographic information in his
record in the CIDR
 In case any biometric information of Aadhaar number holder is lost or changes subsequently for any
reason, the Aadhaar number holder shall request the Authority to make necessary alteration in his record
in CIDR

 Mandatory Update: The biometric information of children has to be mandatorily updated upon attaining
five years of age and fifteen years of age

 In case of deactivation, an Aadhaar number holder or resident is required to update his or her identity
information partly or fully

No identity information in the Central Identities Data Repository shall be altered without the resident’s
consent or request. The reasons for deactivation of Aadhaar Number is specified in Appendix I

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Mode of Updates

 At any enrolment centre with the assistance of the

operator and/ or supervisor

Visiting  The resident will be biometrically authenticated

Enrolment and shall be required to provide his Aadhaar
Centre number along with the identity information sought
to be updated and supporting documents
 List of Enrolment Centre is available at:
https://appointments.uidai.gov.in/

 Demographic information can be updated online

through SSUP Portal by submission of Aadhaar
number and the registered mobile number and
uploading the supporting documents
Online mode  Authentication will be carried out through a
One-Time Password (OTP) sent to the registered
mobile number
 The SSUP Portal is available at:
https://ssup.uidai.gov.in/web/guest/ssup-home

 An update request for demographic information

may also be sent in the format specified in
Appendix J (Aadhaar Update Request Form),
through India Post along with the requisite
Postal mode supporting documents for verification
 The Address to which residents need to send the
Aadhaar Update Request through India Post is:
UIDAI, Post Box No. 99, Banjara Hills,
Hyderabad-500034, India

The resident shall be assigned an update ID for tracking the status update, and the revised Aadhaar letter
may be made available to the resident in physical or electronic form.

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Chapter 5

Capturing Demographic and Biometric

Details of Resident

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Chapter 5: Capturing Demographic and

Biometric Details of Resident

Detailed Guidelines for Recording Demographic

a. Enter the Demographic details of the resident from the verified Enrolment/Update Form.

b. In case of Aadhaar Update, only the fields which need to be updated should be marked and filled.

c. Encourage the resident to add mobile number and email ID in the form, for UIDAI to get in touch with the
resident using these details, if required, like in case of returned letters.

d. Pay attention to Data Aesthetics during demographic data capture. Avoid improper use of spaces,
punctuation marks, capital and small letters during data capture.

e. Avoid use of un-parliamentary language and transliteration error.

f. Leave those non-mandatory fields blank where no data is provided by resident. Do not enter N/A, NA etc.
in fields where Resident has not provided any data.

g. Filling Father / Mother / Husband / Wife / Guardian field is not mandatory for residents above the age of 5
years in case the adult is not in a position or does not want to disclose. Then select checkbox “Not Given”
in “Relationship to Resident”.

h. In case of children below the age of 5 years, one of the parents’ or guardian’s name and Aadhaar
Number shall be mandatorily recorded.

i. It is not compulsory for only father’s name to be recorded against the ‘parent’s name.’ Mother’s name
can alone be recorded for the ‘parent’s/ guardian’s’ name if so desired by the parent.

j. Enrolment of the parent is mandatory prior to the child. If the child’s father /mother / guardian has not
enrolled or does not possess Aadhaar Number at the time of enrolment, the enrolment of that child
cannot be done.

k. For Head of Family (HoF) based verification Name, Aadhaar Number of HoF and Relationship Details of
the family member to HoF are mandatory details to be entered.

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Steps to Enrol a resident using ECMP client.

Step 1
Login to latest ECMP
client using your login
credentials.

Step 2
Type the required details
in the Personal Details
section.
In case of Child
Enrolment STEP 6 & 7
are not applicable

Step 3
Fill all the
Demographic Details
and Contact Details
including Mobile
Number and email

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Step 4
Click References tab
and select a document
from Date of Birth
proof (PoB) dropdown
menu.

Step 5
Now, select the
documents submitted
by the resident as
Proof of address (PoA)
and Proof of Identity
(PoI) and choose the
documents from the
dropdown menus.

Step 6
Note- Fill the Head of
the Family Details (for
HuF enrolment only)

Enter the No. of

Supporting Documents
based on the type of
Enrolment

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Step 7
Click Photograph tab
and click the
photograph of the
resident.

Step 8
Go to Fingerprints
tab.
Capture the left hand
figure impression then
right hand fingers
impression followed by
both Thumbs
impressions using the
biometric device.

Step 9
Click Iris tab.
Capture the both Iris
impressions using the
Iris scanner.

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Step 10
Finally, click Review
tab and confirm the
details with the
resident.
In case of any errors,
go back to the relevant
tab and correct the
same.
Click Confirm.

Step 11
The operator should
give his/her thumb
impression in the
biometric and click
Save.

Step 12
Printing of
Acknowledgement Slip
and getting it signed by
the resident

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Step 13
Mandatory Scanning of
Supporting
Documents,
Acknowledgement Slip
and Aadhaar
Enrolment Form

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Steps to enrol a child using CELC client:

Step 1

Open CELC client using

your login credentials.
Enter the Demographic
information.

Step 2
Enter parent’s mobile
number and Aadhaar
number.
Then, take a photograph
of the child.

Step 3
Select the document
submitted and capture
the photo of the
document.
Next, capture the finger
impression of the parent
whose Aadhaar number
is mentioned.

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Step 4
Click Review to validate
the biometric impressions
given.

Step 5
Finally, click Complete
Enrolment and click OK
in the Enrolment Status
window.

Step 6
Once the enrolment is
completed, the enrolled
child’s parent will receive
an SMS with the
enrolment number.

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Step 7
In case the Birth
Registration Number is
available, please select
YES and enter the
BRN/BAN No.

The client will return the

Name, DOB and Gender
of the Child

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Steps to update biometric details in ECMP

Step 1
Select Life Cycle
Changes menu.
Click Update Resident
information details.

Step 2
Enter Aadhaar Number,
Date of Birth and
Gender of the resident

Note- Select
“BIOMETRIC UPDATE
CHECK BOX”

Step 3
Go to References tab.
Please select the
“CHECK BOX- NOT
GIVEN”

Enter the number of

Documents as “2” i.e.
Update Form and
Acknowledgement Slip

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Step 4
Take the photograph of
the resident and click
Next.

Step 5
Capture the all
fingerprints and both
Thumb impression of the
resident and click Next.

Step 6
Capture both Iris
impressions of the
resident and click Next.

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Step 7
Review the details and
get confirmation from
the resident.
Click Confirm

Step 8
Print the
Acknowledgment Slip
and get it signed by the
resident

Step 9
Mandatory Scanning
of Signed
Acknowledgement Slip
and Update Form

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Steps to update demographic details in ECMP

Step 1
Under Resident
Enrolment menu, select
Correct Enrolment
Details.

Step 2
Fill in the Resident
Name, Aadhaar number,
and fields Marked by the
resident for Updation (as
per the Update Form)
Click Next.

Step 3
Go to References tab.
Please select the
supporting documents
based on the update
request

Enter the number of

Documents based on the
update request and click
Next

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Step 4
Take resident’s picture
and any one Biometric
Attribute
and click Next.

Step 5
Review the details
entered and get the
confirmation from the
resident.
Click Save

Step 6
The operator should
give his/her thumb
impression and click
Save.

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Step 7
Print
Acknowledgement
Slip and get it
signed by the
resident

Step 8
Mandatory
scanning of
Supporting
Documents,
Acknowledgment
Slip and Update
Form

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Steps to update Demographic details in UCL client:

Step 1

Open UCL client using

login credentials.
Enter the Aadhaar
Number of the resident
and take biometric
impression to fetch
his/her details.
Next, click Fetch
Resident Details.

Step 2
In the ‘Demographics’
page, enter the updated
information as per the
Update Form and click
Next.

Step 3
Based on the update
request, supporting
documents are selected
from the drop down
and
no. of the documents is
mentioned accordingly

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Step 4
Review the details
entered and click
Confirm.

Step 5
Capture Biometric
confirmation of the
Operator and the
Resident and
click Verify

Step 6
Mandatory Scanning of
Supporting Documents
and Update Form

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Step 7
Click Submit to
complete the updating
the demographic
details.

Step 8
click Print Receipt to
print the
Acknowledgement Slip

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Steps to update Photo in UCL client:

Step 1
Enter the resident’s
Aadhaar Number and
take his/her biometrics
and click Fetch
Resident Details.

Step 2
In the ‘Demographics’
page, select “Photo
Update” Check Box and
click next

Step 3
Enter Number of
supporting Documents as
“1” i.e. Update Form

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Step 4
Now, go to
Photograph tab and
click the Resident’s
photo.

Step 5
Click Review tab and
check the updated
details in confirmation
with the resident.
Finally, click Save.

Step 6
Capture Biometric
confirmation of Operator
and Resident.

Click Verify

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Step 7
Scan and upload the
Update form filled by the
resident.

Step 8
Click Submit to
complete the updating
the demographic
details.

Step 9
click Print Receipt to
print the
Acknowledgement Slip

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Verification of Dully filled Enrolment/ Correction Form

Verification of Aadhaar Enrolment / Correction Form by Verifier

 For Documents based Enrolment, duly filled of Aadhaar Enrolment /

Correction Form to be verified against the information mentioned in
supporting PoI, PoA document

 For Head of the Family (HoF) based Enrolment- Name, Aadhaar

Number/EID of HoF and Original Proof of Relationship (PoR) with the
resident has to be verified and dully mentioned in the Aadhaar Enrolment /
Correction Form

 In case of a child below 5 years, POI and POA document for verification is not required, whereas
Original Proof of Date of Birth, Aadhaar Number/EID of either of the parents has to be verified and dully
mentioned in the Aadhaar Enrolment / Correction Form

 For Introducer-based Enrolment, Name and Aadhaar Number of the Introducer have to be recorded in
the Aadhaar Enrolment / Correction Form. The Introducer details must be available in the Enrolment Client

Pre-Enrolment ID

 This field is used for retrieving pre-enrolment data using

pre-enrolment ID (If available)

 Enter the pre-enrolment ID and click on “Go”. Pre-

enrolment data will get populated in the respective fields

 This pre-enrolment data may require correction

NPR Receipt Number

If Resident possesses NPR receipt, then the receipt number should be

recorded in the field. Else, mark as N/A.

Full Name

 Verify the Original Proof of identity documents (PoI) produced by the resident before
recording the name in case of Document based enrolment.

 Follow the guidelines given below when recording the resident’s name:

– Enter the full name - Ascertain from her/him the expansion of her/his initials and record the same.
For example, resident may tell that his name is V. Vijayan but his full name is Venkatraman Vijayan

– Do not include salutation or titles like Mr., Miss, Mrs., Major, Retd , Dr.

– Sometimes the infants and children may not have been name mentioned in Date of Birth Proof. In
such case please try to ascertain the intended name for the child by explaining to the resident the
importance of capturing the name of the individual and use the name mentioned in the Enrolment
Form

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– In case of child below 5 years, POI/POA is not required whereas Original Date of Birth Proof and
Aadhaar Number of either of the parent as mentioned in the DoB Proof

Gender

 M for Male

 F for Female

 T for Transgender

Date of Birth (DoB)

 Record Date of Birth (DoB) of Resident, indicating day, month and year in the
relevant field

 If the Resident provides documentary evidence (DoB Proof) of Date of Birth,

then check the box “Verified” and select the name of the document provided
by the resident in the drop down provided for DoB documents

 If the resident does not have any documentary evidence (DoB Proof), record date of birth and check
the “Declared” box

 When the resident is unable to provide exact date of birth and only mentions his/her age, Operator
should only record age in the field provided. The software will automatically calculate year of birth

Residential Address and Contact Details

 Enter the C/O address details as declared by the resident

 Verify the proof of address document (PoA) produced by the resident

before recording the address in case of document-based enrolment

 Enter complete address including the PIN code and landmarks

 The local language transliterations may be incorrect due to phonetics and other reasons, and therefore
it may need manual correction and confirmed by the resident

 If document furnished is not available in the drop down list of PoA, then it is not an acceptable PoA
document and resident may be asked to produce only the allowed PoA. For such cases the Enrolment
should not be performed till the time the resident produce the allowed documents.

 Resident may be encouraged to provide mobile number and e-Mail ID for status update and
using various Aadhaar-based services.

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Relationship to Resident (Conditional)

 This is applicable only in case of HoF (Head of Family) based Enrolment

 Filling the father / husband / guardian or Mother / Wife / Guardian field is optional.
If the information is provided by the resident, the same may be recorded

 In case the adult does not want to disclose, then select checkbox “Not Given” in
“Relationship to Resident”

 In case of a child below 5 years, the Aadhaar number/ EID of parent/relative has
to be mandatorily recorded

Disclosure

Disclosure under Section 3(2) of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER
SUBSIDIES, BENEFITS AND SERVICES) ACT, 2016:

 Ensure that the resident has provided his signature/ thumb print against this disclosure

 Resident must be informed about the implication of this disclosure

Review by Operator and Resident

 Operator must read out critical fields to the resident before the Operator finishes the Enrolment. The
Operator must reconfirm the fields given below:
– Spelling of Resident’s Name
– Correct Gender
– Correct Age/Date of Birth
– Address – PIN Code; Building; Village/ Town /City; District; State
– Relationship details – Parent/Spouse/Guardian ; Relative Name
– Accuracy and Clarity of Photograph of the resident

– Mobile Number and email ID

 Operator must ensure that no such text like NA, N/A or ND is entered in fields that do not have any
information

 Leave those non-mandatory fields blank where no data is provided by resident in the Form

 Confirmation from the resident must be taken on the complete information mentioned in the enrolment
application and Local language translation must be verified by the resident before finalizing the
enrolment

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Operator / Supervisor / Introducer / HoF signoff

 Operator needs to sign off every enrolment by providing his/her fingerprint

 Supervisor’s sign off is activated and provided in case of biometric exceptions

 For a child below 5 years, the biometric confirmation of linked parent/relative has to be captured

 For Introducer/HoF based enrolment, biometric confirmation of Introducer/ HoF has to be captured

Printing of Acknowledgment Slip

 Operator needs to take out the print of Acknowledgement Slip containing EID
(Enrolment ID)

 Resident has to sign the counter slip and provide it to the Operator for
scanning

Mandatory Scanning

 Aadhaar Enrolment/Correction From, Original Supporting Documents and Signed

Acknowledgement Slip containing EID (Enrolment ID) must be scanned to
complete the enrolment

 All the documents are returned to the resident and should not be retained by the
Operator

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Detailed Guidelines for Collecting Biometric Data

Enrolment Agencies must use Biometric Devices certified by STQC for capturing Biometric data namely, Finger
print and Iris capture devices. The list of certified biometric devices is available at STQC website
http://www.stqc.nic.in/

Fingerprint Capture

 The fingerprints need to be captured in order of all four fingers of Left Hand followed by all four fingers
of Right Hand and then the two thumbs

 The fingers have to be positioned correctly on the Biometric Device to enable capture

 There should be no direct light shining on the Biometric Device. Use the Indicators on fingerprint
devices for positioning of fingers.

 The fingers should be placed in right direction on the Biometric Device

 Use a lint free cloth periodically to clean the platen of the Biometric Device

 Check devices periodically for scratches, out of focus images or if partial images are getting captured

 Fingerprints cut off, wet/smudged fingerprints, very light prints due to insufficient pressure will result in
poor quality

 The resident’s hands should be clean (no mud, oil etc). Ask resident to wash hands with water and
soap, if necessary

 The fingers should not be excessively dry or wet.

 The Resident should be requested to place all four fingers of the left
hand/right hand/two thumbs on the fingerprint scanner for the four-finger
capture to ensure good contact and maximise the area of the captured
fingerprints

 Ensure that the fingers are placed flat and till the top joint of the finger is
placed well on the fingerprint scanner.

 If automatic capture does not happen, the operator should force the
capture 4 times till the all the lights on the device turns green.

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 The operator should check the actionable feedback when capture fails. Some actionable feedbacks
provided by software are:

 Number of fingers present does not match with expected number of fingers

– Finger not positioned correctly

– Too much pressure (duty cycle)

– Too little pressure

– Central region missing

– Excessive moisture (wetness)

– Excessive dryness

 Fingerprints are best captured in standing position

 In case of additional fingers, ignore the additional finger and capture the main five fingers

 Ensure correct placement of fingers during fingerprint capture

 In case of missing finger select the missing finger and follow the Biometric Exception Handling
Mechanism

Iris Capture

 Ensure correct alignment of left and right eyes and allows for more
accurate estimation of roll angle

 The Resident will be required to sit in a fixed position, like taking a

portrait photograph

 The software is able to measure the iris image quality. An initial image quality assessment would be
done to provide feedback to the operator during the capture procedure. The software alerts the
operator with actionable feedbacks, if the captured iris image is of insufficient quality. Some actionable
feedbacks provided by software are:

– Occlusion (significant part of iris is not visible)

– Iris not in focus

– Gaze incorrect (resident looking away)

– Pupil dilation

 The iris capture procedure is sensitive to ambient light. No direct or artificial light should directly reflect
off the Resident’s eyes

 The device should be held steady. In case device requires to be held by resident, the enrolment
operator/supervisor may help the resident to hold the device steady

 Table light used for facial image capture should be switched off during iris capture

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 Direct sunlight or any other bright light shining on resident’s eye will create reflections and result in poor
quality image

 Operator must instruct the resident to look straight into the camera, open eyes wide open, do not blink
and to be stationary during iris capture

 If resident is having trouble during Iris scan and recapture is required, then the operator may navigate
to the next screen to capture other details and then return to Iris capture. This will relax the resident
from constant pressure to keep eyes wide open during iris capture

 The Operator needs to be patient during capture and wait for the device response instead of scrolling,
navigating back and forth on screen

 In case the Iris is not captured as required, Operator must try capturing the iris 4 times

Facial Image Capture

 Position: For capturing facial image, it is advisable for the operator to

adjust the camera instead of the resident to position herself/himself at the
right distance or in the right posture. Frontal pose needs to be captured i.e.
no head rotation or tilt
 Focus: The capture device should use auto focus and auto-capture functions. The output image should
not suffer from motion blur, over or under exposure, unnatural coloured lighting, and radial distortion
 Expression: Expression strongly affects the performance of automatic face recognition and also affects
accurate visual inspection by humans. It is strongly recommended that the face should be captured
with neutral (non-smiling) expression, lips closed and both eyes open
 Illumination: Poor illumination has a high impact on the performance of face recognition. It is difficult for
human operators to analyse and recognise face images with poor illumination. Proper and equally
distributed lighting mechanism should be used such that there are no shadows over the face, no
shadows in the eyes and no hot spots. No light exactly above the enrolee should be used since it can
cause shadows. Light should be diffused and placed in front of the enrolee so that there are no
shadows under the eye
 Eye Glasses: If the person normally wears glasses, it is recommended that the photograph be taken
without glasses.
 Accessories: Use of accessories that cover any region of the face is not permitted. Further, accessories
like turban are also allowed as religious, traditional practices
 Operators need to be trained to obtain the best possible face images that satisfy requirements of the
software
 For children, it is acceptable that the child sits on parent’s lap, but it needs to be ensured that parent’s
face is not captured along with child’s face

 Actionable feedback needs to be checked for captures that fail. Some of the actionable feedbacks in
software are:

– No face found

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– Resident too far (eye distance in input image is less than 90)

– Resident too close (eye distance in input image is greater than one third of image width)

– Pose (Look Straight)

– Insufficient lighting

– Very low face confidence (faceness, object not identified as human face)

– Pose (yaw angle in output image is greater than 11.5 degrees)

– Non-uniform lighting (of face in output image)

– Incorrect background (in output image)

– Insufficient lighting (bad gray values in face area of output image)

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Chapter 6

Exception Handling

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Chapter 6: Exception Handling

There would be instances where a resident would not be in a position to give complete set of biometrics owing to
reasons such, as injury, amputation of the fingers / hands and similar problems with the eyes. The following
guidelines are to be followed while handling such exceptions.

Exceptions in Handling
Problem Suggestions
Fingerprint Image Capture

Missing / 1. The type of exception must be explicitly marked in

amputated / the software along with Exception photograph.
bandaged fingers
2. The fingerprints of remaining fingers are captured.

Exceptions in Handling
Problem Suggestions
Iris Image Capture

If capturing Iris image is not possible due to

Capturing Iris
non-existence of one or both eyes or bandage across
image is not
possible one or both eyes / any other deformity or disease, the
same has to be recorded in the system.

The type of exception must be explicitly marked in the

Squint / software along with Exception photograph.
disoriented eye If there is exception in one iris, the second iris must be
captured.

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Chapter 7

Guidelines for Enrolment Operator Supervisor

on Quality of Enrolment

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Chapter 7: Guidelines for Enrolment Operator

Supervisor on Quality of Enrolment

Quality Check of the Demographic details and the supporting documents scanned during New
Enrolment and Update is done before the Aadhaar card is issued to the resident. This is to
ensure quality and correctness of data in the system.

Enrolment Quality Parameters leading to Process and Demo Error

 The enrolment operator/supervisor should follow the quality parameters as advised by the Authority
and should capture demographic and biometric details correctly

 They must avoid the errors described below to avoid any financial implication and blacklisting from the
Authority

 The errors made during enrolment/update may result in blacklisting of operator and he will not be able
perform any enrolment/update

Demographic Errors

Error to be marked Description

When the photograph of the resident is not matching with gender mentioned in the
packet.
Example:
Possible Gender –
Photo Mismatch

Possible Age – Photo When photograph of the resident is not matching with age captured during the
Mismatch enrolment process.

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When the person’s photograph is blurred, unclear, or covered or has multiple faces.
Example:

Poor Quality
Photograph /
Incorrect Photo

When symbols are used in place of names or addresses and when there is
mismatch between the city and the State selected.
Example:

Possible Error in
Name and Address

When there is a mismatch between the name and address given in local language
and in English.

Possible Error in
Name and Address
Transliteration

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When there is a mismatch between the relationship given in the address section and
the Gender or photograph of the person.
Example:

Relationship Error

When the complete address, which includes minimum of three locations, such as in
case of:
 Village – minimum three locations like Area/Village, block, town/City,
State, PIN code are not given

 City – House number, colony/locality, Area, City, State, PIN code are not
given.

Incomplete Address Example:

Process Errors

Error to be marked Description

The Photo of Photo is the most critical error and indicates fraud. As per enrolment
guidelines, a resident needs to be present physically at the time of enrolment and
photo of resident needs to be clicked by the enrolment operator only.
Operator/Supervisor should make sure that photo is not taken from:
Photo of Photo  Hard copy of photo (passport photo etc.)

 Photo on a monitor

 Photo on a mobile device

 Photo from magazine/ newspaper/ book/ poster

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Name containing abusive or unparliamentarily language should be rejected.

Example:

Unparliamentarily/
Offensive Language

If the photo is an object, such as chair, laptop and wall, deity, god, celebrity, animal,
bird or Webcam logo, then it should be rejected.
Example:

Human Photo
Missing

If the document accepted as

POI/POA/POR/POB is not valid as per the list of
document approved by UIDAI.
For example, a document without photo is not
Invalid Document
accepted as POI. Parent’s ration card will not be
accepted as POI for resident. Hence, it will be
rejected.

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It is mandatory to scan the relevant documents.

If blank document is scanned in place of
POI/POA/POB/POR, it will be rejected under
Missing Document.
Missing Document

This is considered as grave error.

The document name selected by the operator

Document Name during enrolment should match with the
Mismatch document being uploaded, else it will be
rejected.

The demographic details of the resident should

match with the proof document scanned, else it
Demographic Data will be rejected.
Mismatch
Eg – In case of POI, the name and the photo on
the document should match with the Resident.

The demographic details of the resident should

Poor Quality be clearly visible in the proof document. If the
Document quality of the document is poor and not
readable, it will be rejected.

If the proof document is tampered or it does not

belong to the resident whose documents are
scanned, then such cases will be considered as
Fraudulent.
Fraudulent
Document If object, deity, animal etc. are scanned instead
of POI/POA/POR/DOB, then such enrolment
will be rejected and the action will be initiated
against the enrolment operators. This is
considered as grave error.

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Biometric Exception Errors

Error to be marked Description

An enrolment is considered as ‘No Exception Available’ in ‘Exception Photo’ error

when the image of the resident shows no exception, however it is marked as with
‘exception’. Example: No exception available in exception photo.

No Exception
Available in
Exception Photo

The exception photo shows a photo of an object instead of a photo with the resident
showing his/her exception.
Example: Object is shown in exception Photo

Object in Exception
Photo

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The exception photo has a photo of photo without the resident being physically
present at the centre.
Example: The picture below shows the Photo of Photo in Exception Photo.

Photo of Photo in
Exception Photo

When enrolling a resident the image captured is of poor visibility and quality.
Example: The image below shows a poor quality image in Exception Photo.

Poor Quality in
Exception Photo

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When there is mismatch of Resident photo and Exception Photo.

Example:

Both Photo of
different Person

When the exception photo is not as per UIDAI guidelines.

Example:

Exception Photo not

as per guidelines

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Document Error – Most Common Reject Reasons

Most of the enrolments are getting rejected due to Invalid Documents submitted by the residents.

Reviewers at Enrolment Centre need to be more vigilant in checking the document before Enrolment.
Some common rejections under Invalid Document category are mentioned below.

Document Error Reject Reason

 Any document scanned as POI/POA/POR/POB which is not in the list of

approved documents will be rejected
Invalid Document  If Name/Photo is missing in POI document, then it will be rejected
 For example, ration card can be used as POI only if it has both Name and
Photo of resident
 Aadhaar Card/letter scanned as POI/POA/POR/DOB will be rejected
 In case of certificate issued by authorized person as per the approved list,
Photo of resident is mandatory and it should have stamp and signature of the
person issuing the certificate, else it will be rejected
 If the document which is attached as POI/POA/POR/POB has expired, it will be
rejected
 When Voter ID card is submitted as POA, both sides of the ID card need to be
scanned, else it will be rejected.

Common Errors by Enrolment Operators

Here are some common errors committed by enrolment operators. Each operator should be careful in avoiding
them.

Enrolment
Slip/Aadhaar Card is
attached as
POI/POA/POR/DOB:
This will be rejected in
QC as Invalid
Document.

Invalid Document:
Aadhaar Letter is not
valid as POI/POA/POR
and will be rejected
under Invalid
Documents.

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Invalid Document:
Scanned copy of only
one side of Voter ID is
considered as invalid
document. An operator
should ensure that
both the sides of Voter
ID are scanned.

Invalid Document:
Enrolment Slip is not a
valid
POI/POA/POR/DOB
and will be rejected.

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Invalid Document:
Certificate issued by
Principal/Village head
without Name and
photo of resident is
considered as invalid
document.

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Chapter 8

Offences and Penalties

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Chapter 8: Offences and Penalties

Offences and Penalties as per Aadhaar Act and Regulations

Penalty for impersonation

Offence Penalty

Whoever impersonates or attempts to  Imprisonment for 3 years

impersonate another person, whether Or
dead or alive, real or imaginary, by
providing any false demographic  Fine of up to Rs. 10,000
information or biometric information Or both

Whoever, with the intention of causing

harm or mischief to or appropriating the
identity of an Aadhaar number holder  Imprisonment for a term which
changes or attempts to change any may extend to 3 years and
demographic information or biometric  A fine which may extend to
information by impersonating or Rs. 10,000
attempting to impersonate another person,
dead or alive, real or imaginary

 Imprisonment for a term which

may extend to 3 years and
Whoever, not being authorised to collect
identity information under the provisions of  A fine which may extend to
this Act, by words, conduct or demeanour Rs. 10,000
pretends that he is authorised to do so
 In case of companies, the fine
may extend to Rs. 1 lakh or both

Penalty for disclosing identity information

Offence Penalty

Whoever, intentionally discloses,  Imprisonment for a term which

transmits, copies or otherwise may extend to 3 years and
disseminates any identity information
collected in the course of enrolment or  A fine which may extend to
authentication to any person not Rs. 10,000
authorised under this Act or regulations  In case of companies, the fine
made there under or in contravention of may extend to Rs. 1 lakh or both
any agreement or arrangement entered
into pursuant to the provisions of this Act

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Penalty for unauthorised access to the CIDR

Offence Penalty

Whoever, not being authorised by the Authority,

intentionally:
a. Accesses or secures access to the Central
Identities Data Repository (CIDR)
b. Downloads, copies or extracts any data from the
CIDR or stored in any removable storage medium
c. Introduces or causes to be introduced any virus or
other computer contaminant in the CIDR
d. Damages or causes to be damaged the data in
the CIDR
e. Disrupts or causes disruption of the access to the  Imprisonment for a
CIDR term which may
extend to 3 years and
f. Denies or causes a denial of access to any person
who is authorised to access the CIDR  A fine which shall not
be less than Rs. 10
g. Reveals any information in contravention of
lakh
sub-section (5) of Section 28, or shares, uses or
displays information in contravention of Section 29
or assists any person in any of the
aforementioned acts
h. Destroys, deletes or alters any information stored
in any removable storage media or in the CIDR or
diminishes its value or utility or affects it injuriously
by any means or
i. Steals, conceals, destroys or alters or causes any
person to steal, conceal, destroy or alter any
computer source code used by the Authority with
an intention to cause damage

Penalty for tampering with data in CIDR

Offence Penalty

 Imprisonment for a term

Whoever, not being authorised by the which may extend to 3 years
Authority, uses or tampers with the data in the and
CIDR or in any removable storage medium
with the intent of modifying information  A fine which may extend
relating to Aadhaar number holder or to Rs. 10,000
discovering any information thereof

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Penalty for unauthorised use by requesting entity

Offence Penalty

 Imprisonment for a term which

may extend to 3 years and
Whoever, being a requesting entity, uses
the identity information of an individual in  A fine which may extend to Rs.
contravention of sub-section (3) of section 10,000
8
 In case of companies, the fine
may extend to Rs. 1 lakh or both

Penalty for non-compliance with intimation requirements

Offence Penalty

 Imprisonment for a term which

may extend to 1 year and
Whoever, being an enrolling agency or a
requesting entity, fails to comply with the  A fine which may extend to
requirements of sub-section (2) of Section Rs. 10,000
3 or sub-section (3) of Section 8  In case of companies, the fine
may extend to Rs. 1 lakh or both

General penalty

Offence Penalty

 Imprisonment for a term which

may extend to 1 year and
Whoever commits an offence under this
Act or any rules or regulations made there  A fine which may extend to Rs.
under for which no specific penalty is 25,000
provided elsewhere than this section  In case of companies, the fine
may extend to Rs. 1 lakh or both

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Offences by companies

Offence Penalty

Where an offence under this Act has been

Notwithstanding anything contained
committed by a company, every person
in sub-section (1), where any offence
who at the time the offence was committed
under this Act has been committed
was in charge of, and was responsible to,
by a company and it is proved that
the company for the conduct of the
the offence has been committed with
business of the company, as well as the
the consent or connivance of, or is
company, shall be deemed to be guilty of
attributable to, any neglect on the
the offence and shall be liable to be
part of any director, manager,
proceeded against and punished
secretary or other officer of the
accordingly:
company, such director, manager,
Provided that nothing contained in secretary or other officer shall also
this sub-section shall render any be deemed to be guilty of the offence
such person liable to any and shall be liable to be proceeded
punishment provided in this Act if he against and punished accordingly
proves that the offence was
committed without his knowledge or
that he had exercised all due
diligence to prevent the commission
of such offence.

Act to apply for offence or contravention committed outside India

Offence Penalty

For the purposes of sub-section (1), the

Subject to the provisions of sub-section
provisions of this Act shall apply to any
(2), the provisions of this Act shall
offence or contravention committed
apply also to any offence or
outside India by any person, if the act or
contravention committed outside India
conduct constituting the offence or
by any person, irrespective of his
contravention involves any data in the
nationality.
Central Identities Data Repository.

Power to investigate offences

Notwithstanding anything contained in the Code of Criminal Procedure, 1973, a

police officer not below the rank of Inspector of Police shall investigate any offence
under this Act.

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Penalties not to interfere with other punishments

No penalty imposed under this Act shall prevent the imposition of any other penalty
or punishment under any other law for the time being in force.

Cognizance of offences

1. No court shall take cognizance of any offence punishable under this Act, save
on a complaint made by the Authority or any officer or person authorised by it.
2. No court inferior to that of a Chief Metropolitan Magistrate or a Chief Judicial
Magistrate shall try any offence punishable under this Act.

Offenses and Penalties Due to Error Caused during Enrolment/Update

Sync but Not Uploaded

Nature of Deficiency Monthly Action to be taken

I. Delay in upload of enrolment packet I. Amount to be withheld Rs. 25 per

after 10 days from the date of Enrolment packet
enrolment
II. Amount to be withheld Rs. 50 per
II. Delay in upload of enrolment packet Enrolment packet
after 20 days from the date of
III. Amount to be withheld Rs. 50 per
enrolment
Enrolment packet
Sync but Not Uploaded: Packet Not
uploaded up to 30 days from the date of
enrolment is deemed to be lost

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Demographic Error (DE)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall be

Rs. 25 per packet. For Monthly
Cumulative DE errors
These are errors in data quality like poor
quality of photograph, Obvious Gender or I) For 30 cases - Suspension of
Date of Birth errors etc. operator for 180 days
II) For 50 cases - Suspension of
operator for period of ONE Year

Biometric Error III (BE-III)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall be

Rs. 25 per packet.
For Monthly Cumulative BE-III errors
Photo not as per guidelines (1) For 30 cases - Suspension of
operator for 180 days
(2) For 50 cases - Suspension of
operator for period of ONE Year

Biometric Error I (BE-I)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall be

Rs. 1000 per packet.
For Monthly Cumulative BE-I errors:
 Full Finger Prints or Full Iris 1. For 1or more cases -
incorrectly recorded as missing Suspension of operator for ONE
year
 Photo of Photo within a BE
2. For 5 or more cases -
 Exception Photo of a different person Suspension of operator for
period of Five years. Appropriate
legal action needs to be taken if
cumulative error count is >=1

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Biometric Error II (BE-II)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall be Rs. 25

per packet.
 Bad quality photo in exception For Monthly Cumulative BE-II errors:
photo
1. For 30 cases - Suspension of
 Exception not visible in operator for 180 days
exception photo
2. For 50 cases - Suspension of
operator for ONE Year

Photo of Photo (PoP)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall Rs.

1000 per packet. For Monthly Cumulative
BE-I errors:
1. For 1 or more cases - Suspension of
When a photo is of other operator for ONE year
photograph/or Non-Human
2. For 5 or more cases - Suspension of
operator for period of Five Years
Appropriate legal action needs to be
taken if cumulative error count is >=1

Unparliamentarily Language

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall Rs.

1000 per packet.
For Monthly Cumulative BE-I errors:
Use of unparliamentarily language/ 1. For 1or more cases - Suspension of
abusive language in residents operator for ONE year
demographics
2. For 5 or more cases - Suspension of
operator for period of Five Years
Appropriate legal action needs to be
taken if cumulative error count is >=1

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Enrolment Agency Performance

Nature of Deficiency Monthly Action to be taken

If the performance rating is below

90%, EA will be treated to be in red
Every enrolment agency performance will zone and if the performance rating
be rated based on quality parameters of drops below 85%, the enrolment
enrolment, adherence to UIDAI’s operations of the agency will be
processes and guidelines suspended and their EA code and
empanelment will be withdrawn for 3
years.

Review

Nature of Deficiency Monthly Action to be taken

Excessive deficiencies/violations Enrolment operations of the agency will

reported during the quarterly be suspended and their EA code and
performance review or where amount empanelment will be withdrawn for 3
withheld would exceed 50% of amount years.
payable for the period under review.

Gross violation of the stipulated Rs. 50,000 per incident and blacklisting
guidelines without potential intent to of Operator for a year
fraud - Overcharging resident for UIDAI
services / involved in corrupt practices
and for running unauthorised PEC
found during inspections

Gross violation of the stipulated Rs. 100,000 per machine and

guidelines with potential intent of fraud blacklisting of Operator for 5 years
- tampering with UIDAI’s software
(BYPASS of operator/supervisor
BIOMETRICS)

For Monthly Cumulative DoE-I errors:

 For 1or more cases - Suspension of
Document Error DoE I operator for ONE year

 Fraudulent document  For 5 or more cases - Suspension

of operator for period of Five Years
 Missing document
 Appropriate Legal Action needs to
be taken if cumulative error count
is >=1

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Nature of Deficiency Monthly Action to be taken

Document Error DoE II For Monthly Cumulative DoE-II errors

 Invalid document  For 30 or more cases-Suspension
of operator for 180 days
 Poor quality document
 For 50 or more cases – Suspension
 Data mismatch in document of operator for period of One Year
 Document Name Mismatch

DoE Error I and II will be considered as

Demographic Error and will be counted
along with DE % of total number of erred
Financial disincentive for document packets against the total number of
Error (I, II and III) checked packets for the month will be
arrived at and the same % of the total
payment of that month will be deducted
with DE error

* Capping on the total financial disincentive: Will be capped @ 50% of the total
payment in each monthly payment cycle

Action against Operators

Error Type Description

 Demographic error  Operator/Supervisors may be blacklisted for

a period of 6 months to 5 years depending
 Biometric error upon the nature of error made.
 Photo of Photo (POP)  Appropriate Legal Action needs to be taken
 Use of un parliamentary /abusive language in
residents demographics

 Enrolment with fake PoI/PoA, Fudged consent

slip generation /Any enrolment done by tampering
with UIDAI software

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Chapter 9

Guidelines for the Enrolment Staff to Improve Customer

Satisfaction and Aadhaar Retrieval Process

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Chapter 9: Guidelines for the Enrolment Staff to Improve

Customer Satisfaction and Aadhaar Retrieval Process
***If you observe any deviations in abiding with the rules and regulations laid out for carrying out Aadhaar
enrolment and update by the Authority, then immediately report to the authority concerned.

Follow the given hierarchy to report deviations:

Operator Supervisor EA (Nodal Officer) RO (Concerned)

Sample Escalation Matrix (Needs to be displayed at each Centre)

Centre Address :

EA Name and Code :

Operator Name and Contact Number :

Supervisor Name and Contact Number :

EA (Nodal Officer) Name and Contact Number :

Registrar (Nodal Officer) name and Contact Number :

Contact Number of Grievance Cell, UIDAI, RO :

***Operator should give priority treatment to senior citizens and differently-abled residents.

In case of differently-abled persons or a residents

In case of senior citizens:
with Biometric exceptions:

Operator should try to capture all the Biometrics i.e., Operator should mark that specific exception only in
10 Finger Prints, 2 Iris and Photograph. the software and capture all other Biometrics.
In case Biometric Device is unable to detect Operator has to capture exception photograph with
Biometrics of senior citizens, operator should try the clearly depicting the exception.
force capture option.

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Responsibility
DOs DON'Ts

EA Staff  Operators need to proactively use Find  Do not deny any resident
Aadhaar facility before any fresh for enrolment in case of
enrolment to minimise the rejections Biometrics exception and
poor quality finger prints
 Encourage resident to share mobile number
and email ID  Do not ask for any payment
from the resident for
 Inform residents about time taken for enrolment
Aadhaar Generation/ Updation i.e. up to 90
days  Do not speak rudely with
residents
 Inform resident to download e-Aadhaar after
receiving Aadhaar generation SMS from  Do not re-enrol residents
UIDAI without checking status of
earlier enrolments of
 Inform resident to contact 1947 or resident
[email protected] in case resident does not
receive Aadhaar generation SMS or
e-Aadhaar is not available for download
after 90 days
 Put the resident at ease and make sure that
the resident’s screen is on all the time
during the enrolment and ask the resident to
cross check the data being entered
 Give priority treatment to differently-abled,
senior citizens and pregnant ladies

Enrolment  Ensure a standard procedure of operator  Do not use one password

Agency on-boarding: Enrol operator, Train and for multiple sets of
Certify operator, Register and Activate Operator IDs
operator in EA Admin portal
 No two Operators should
 Activate legacy cases in consultation with have the same Operator ID
certification agency/CIDR (User code)
 Update enrolment number in certification  Avoid force capture of
agency portal for all operators employed biometrics of operators or
supervisors
 Ensure that operator name matches with
the name recorded at the time of Aadhaar  Uncertified
enrolment operator/supervisor should
not be deployed
 The 14-digit EID number should be correctly
entered without any mistake  Do not compromise on the
standard of equipment
 Ensure that operator packets are uploaded deployed at enrolment
in 'operator' folder created in SFTP inbox of stations
the EA
 Ensure proper training of operators
including device-specific training with the
help of device vendors

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Responsibility
DOs DON'Ts

 Facilitate proper seating to ensure recording

of quality data by operator
 Set up 'Help Desk' to ensure crowd and time
management and address residents'
queries
 Make available at least one laptop back-up
at each enrolment centre
 Collect and clean Pre-enrolment data to
save enrolment time at centre
 Deploy only UIDAI approved biometric
devices. Ensure that all the equipment
required for enrolment is provided at the
enrolment centres
 Sensitise the Supervisor /operator on the
importance of capturing their finger prints
clearly at the end of each enrolment
 Ensure valid machine code

EA Supervisor  Follow prescribed procedures and guidelines  Do not allow an Operator/

Supervisor to sign off an
 Ensure proper layout of the enrolment enrolment on behalf of
Station, such as height of table, positioning another
of devices, position of the resident vis-à-vis
the operator, lighting and position and
tautness of the white background
 Complete End of Day Review of enrolments
 Arrange to call residents for correction of
packets put on hold
 File, back up and store enrolment data as per
UIDAI guidelines
 Sign off all biometric exception cases after
due diligence

EA Operator  Log in with your own Operator ID in Aadhaar  Do not allow anyone else
client and log off the application when to sign for an enrolment
leaving the seat so that no one else can use that you have done
your login window for enrolment
 Do not sign for enrolments
 Make sure that the station layout is done by others
convenient for you as well as the Residents
The preferred layout is where Resident sits  Do not enter N/A,NA etc. in
at 90 degrees to the Operator fields where Resident has
not provided any data

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Responsibility
DOs DON'Ts

 Brief the enrolment procedure to resident

before and during enrolment to put the
resident at ease and facilitate data capture
 Leave those non-mandatory fields blank
where no data is provided by resident
 Ensure correct illumination and white
background during photo capture to avoid
shadows and reflections in picture. Visually
check the image for quality and for typical
problems
 Table lamp used for facial image capture
should be switched off during iris capture
 Must review actionable feedback for all
biometric capture failures and take corrective
action based on feedback on subsequent
attempt(s)
 Use a piece of lint-free cloth periodically to
clean the platen of the fingerprint device
 Review Data captured from resident. Read
out if Resident is not able to read. Make sure
spellings of name, gender, address,
relationship details are correct
 Give your own fingerprint at the end of
enrolment. Make sure that the FP given is of
good quality. Although any fingerprint is OK,
it is advisable to use either thumb or index
finger of either hand for sign off. Use the
Indicators on fingerprint devices for
positioning of fingers. The fingers should be
placed in right direction on the device
 Be patient during enrolment and be
courteous to residents

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Need for Aadhaar Retrieval Process

 Reasons for Aadhaar Retrieval:

– Residents may be in a hurry to link or seed their Aadhaar

– Letter does not reach the destination even after 90 days

– Residents had lost their EID/UID Slip

 Aadhaar Generation: Normally, it takes up to 40 days from the day of receipt of enrolment packet by
UIDAI from the Enrolment Agency and is subject to passing all the verification processes

 Delivery of Aadhaar: Normally, it takes up to 90 days from the day of receipt of enrolment packet by
UIDAI's CIDR to deliver Aadhaar to the address

 Mode of Delivery: Sent across to the address by India Post

 Status of Letters: Some letters either are lost in transit or residents have relocated

Only Enrolment ID (EID) is Available

 Resident to visit https://eaadhaar.uidai.gov.in/

 Enter EID number, registered / unregistered mobile number

to receive OTP and download a PDF of the Aadhaar letter
(e-Aadhaar)

 UIDAI has launched a 3rd party e-Aadhaar printing facility

 Resident to SMS on 51969, type:

 UID STATUS < 14-digit EID > OR

 UID STATUS < 28-digit EID >

 Resident can get Aadhaar on his/her mobile by visiting

https://resident.uidai.net.in/web/resident/get-aadhaar-no

 Requires the EID number, registered mobile number and

OTP

 A resident can also get e-Aadhaar printed from a Permanent

Enrolment Centre (PEC)

 A resident can also call 1947

 A resident can also do email correspondence on [email protected]

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UID / Aadhaar is Known but Letter is Lost / Unavailable

 A resident can visit https://eaadhaar.uidai.gov.in/

 Enter Aadhaar

 Give registered / unregistered mobile number to receive OTP

 Download a PDF of Aadhaar letter, also known as e-Aadhaar

 A resident can also SMS on 51969 and type:

 UID EAADHAAR < Aadhaar > < email Id > < PIN code >

Lost EID and/or UID / Aadhaar

 A resident can visit https://resident.uidai.net.in/find-uid-eid

 Give name in English language only

 Either registered mobile number or email ID

 Registered mobile number / email ID shall receive the OTP

to retrieve Aadhaar or EID status

 Resident can also opt to call 1947

 Resident can also do email correspondence on [email protected]

 Visit a Aadhaar Permanent enrolment centres

 Ask the operator to use “Advance Search”

 Provide Demographic information to the operator to search

your enrolment details

 Resident can visit the nearest Regional Office (RO) of UIDAI

 Has some helpdesks at each RO. Executives will be glad to

help aggrieved residents

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Chapter 10

Appendix (s)

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Chapter 10: Appendix(s)

Appendix A – Code of Conduct

1. Service Providers shall make best efforts to protect the interests of residents.

2. Service Providers shall maintain high standards of ethics, integrity, dignity and fairness in the conduct of
Aadhaar enrolment and update of residents.

3. Service Providers shall fulfil their obligations in a prompt, ethical and professional manner.

4. Service Providers shall at all times exercise due diligence, ensure proper care and exercise independent
professional judgment.

5. Service Providers shall not divulge to anybody either orally or in writing, directly or indirectly, any confidential
information about the residents which has come to their knowledge, except where such disclosures are required
to be made in compliance with the Act or any other law for the time being in force.

6. Service Providers shall not indulge in any unfair practice.

7. Service Providers shall ensure that grievances of residents are redressed in a timely and appropriate manner.

8. Service Providers shall make reasonable efforts to avoid misrepresentation and ensure that the information
provided to the residents is not misleading.

9. Service Providers shall abide by the provisions of the Act and the rules, regulations issued by the Government
and the Authority, from time to time, as may be applicable.

10. Service Providers shall not make untrue statements or suppress any material fact in any documents, reports,
papers or information furnished to the Authority.

11. Service Providers shall ensure that the Authority is promptly informed about any action, legal proceeding, etc.,
initiated against it in respect of any material breach or non-compliance by it, of any law, rules, regulations and
directions of the Authority or of any other regulatory body.

12. Service Providers shall be responsible for the acts or omissions of their agencies and employees in respect
of the conduct of their enrolment and update services.

13. Service Providers should have adequately trained staff and arrangements to render fair, prompt and
competence services to residents.

14. Service Providers shall develop their own internal code of conduct for governing internal operations and
laying down standards of appropriate conduct for their agencies, employees and officers in the carrying out of
their duties. Such a code may extend to the maintenance of professional excellence and standards, integrity,
confidentiality, objectivity, and avoidance of conflict of interests.

15. Service Providers shall follow maker-checker concept in their activities to ensure accuracy of enrolment and
update data.

16. Service Providers shall not indulge in manipulative, fraudulent practices in the process of enrolment and
updation.

17. Service Providers shall ensure security and protection of all data (demographic/biometric) collected from
residents in accordance with policies and processes as may be specified by the Authority for this purpose.

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18. Service Providers shall enforce the decision of Authority regarding suspension/debarment/disempanelment
of enrolling agencies, operators, supervisors etc, as applicable.

19. Service Providers shall follow the standards for data fields, data verification and biometric fields specified by
the Authority.

20. Where required, Service Providers shall use only those devices and IT systems whose specifications have
been approved by the Authority.

21. Service Providers shall follow the protocols prescribed by the Authority for record keeping and maintenance.

22. Service Providers shall follow the process and systems specified by the Authority for transmission of the data
collected.

23. Service Providers shall follow the confidentiality, privacy and security protocols as may be specified by the
Authority.

24. Service Providers shall follow protocols as may be specified by the Authority for spreading and
communicating the message, content and intent of the Aadhaar project. Since the Aadhaar logo and brand name
are properties of the Authority, the Authority will specify the manner and limits of the use of the Authority logo,
brand name, brand design and other communication and awareness materials.

25. Service Providers shall follow protocols, processes and standards specified by the Authority for the
implementation of the Aadhaar processes.

26. Service Providers shall submit periodic reports of enrolment to the Authority in the form and manner as may
be specified by the Authority.

27. Service Providers shall provide information related to the Aadhaar processes from time to time as requested
by the Authority.

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Appendix B – Enrolment Centre (Checklist)

Registrar: _______________________________________________________
Enrolment Agency: ______________________________________________
Enrolment Center Location: Complete Address_____________________
___________________________________________________________
__________________________________________________________
Enrolment Station Codes: All Stations_______________________
_________________________________________________________
Enrolment Agency Supervisor Name: ___________________________
Enrolment
S.
Checkpoints Agency
No
Supervisor
Mandatory Requirements
A Station
A.1 Laptop/Desktop available USB hub for connecting biometric and other devices; (Always
Check with [email protected] for latest requirements).
For ECMP version 2.0
• 2Ghz,Dual core CPU or later
• 3GB RAM or higher
• 160GB HDD
• Dedicated USB 2.0 Port(minimum 5 ports required)
Note: (Windows Vista/any 64 bit Operating System is not supported)

A.2 UIDAI software installed, tested, configured and registered with CIDR as per installation
and configuration manual. A new version must be installed latest within one month of
release on all registered laptops. VDM installed and services for the devices are running.
A.3 Iris capturing device available(record Make & Model)

A.4 Fingerprint capturing device available(record Make & Model)

A.5 Digital Camera (Record Make & Model) must conform to UIDAI’s specifications.

A.6 White back ground screen, non reflecting, opaque, ~3ft wide, and with stand ,available
for taking photographs
A.7 Extra monitor for residents to verify their data (15-16" with a resolution above
1024x768)
A.8 All devices necessary for enrolment must conform to UIDAI’s specifications
A.9 Working of all equipment at every station tested
A.10 Memory Stick for data transfer (4 GB pen drive sufficient for 1 centre/day i.e. ~5
stations. Enrolment Centre should maintain a stock of 20 days )
A.11 Printer ( A4 laser printer; must print photo with good quality receipt)
A.12 Printer Paper( Inventory for 5 stations for 10 days ~ 20 rims)

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A.13 Antivirus / Anti Spyware checks

A.14 Data Card /Internet connectivity for Enrolment Client. Client synch is mandatory at
least once in 10 days.
A.15 All Operators and Supervisors enrolled into AADHAAR ,registered with CIDR, Certified
and Activated
A.16 All Operators, Supervisors and Introducers on boarded into Aadhaar client for local
authentication.
A.17 The pre-enrolment data from the Registrars, if used, is available for import on laptops

A.18 If Registrar has additional fields to be captured , then the KYR+ software for capturing
the KYR+ fields is configured and tested
A.19 Sponge for wetting and hand-cleaning cloth available
A.20 GPS Receiver as per UIDAI specs
A.21 Hardware keys for Enrolment Stations for security reason (may be prescribed after
October 2012)
A.22 Scanner for scanning documents during enrolment, where scanning is being used
(pre-scanned documents can also be attached)
B Centre
B.1 Backup power supply (generator) of 2 KVA capacity for every five enrolment stations
kept in a centre
B.2 Fuel to run the generators
B.3 Printed Aadhaar Enrolment/Correction Forms available in sufficient numbers at centre /
pre-distributed.
B.4 Bubble packed ,water resistant ,envelopes(CD mailer) for transferring pen drives/ hard
disks to CIDR (2 Envelopes/day/centre. Enrolment Centre should maintain a minimum
stock of 20 days )
B.5 Download and install latest version of Aadhaar SFTP client if using online mode for data
transfer to CIDR. All packets need to be uploaded within 20 days of enrolment. The
enrolment client will freeze if packet pending for uploads exceed 1000 on the station.
B.6 Photocopier for xerox of resident's PoI,PoA documents(or provisions as per contract)
B.7 Data Backup of each station at least twice a day on an external hard disk (backup should
be maintained for a minimum period of 60 days).
B.8 Adequate lighting, fans & power points for plugging various biometric devices available
B.9 Local authorities informed of enrolment schedule
B.10 Introducers informed of enrolment schedule
B.11 Banner for the Enrolment Centre placed at entrance
B.12 Posters depicting enrolment process in English & the local language present in visible
places
B.13 Grievance handling Helpline Number and other important numbers displayed
prominently inside/outside the enrolment centre
B.14 The User Manual of the software available for ready reference & operators aware of the
same

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B.15 Ink pad for taking thumb impressions on consent where resident/introducer is unable
to sign
B.16 External Hard disk for taking backup
B.17 Mobile phone/ Land phone/Internet available for immediate communication with UIDAI
/Registrars etc
Desired
C Other Logistics
C.1 Extension box for Power Cord
C.2 Water, soap and towel for cleaning hands
C.3 Drinking water facility available
C.4 Sufficient number of tables and chairs for enrolment station operators
C.5 Chairs/benches available in shade for waiting enrolees
C.6 Hall / room spacious & furniture organized to minimize movement of enrollee while
capturing biometric information
C.7 At least one station is suitable for physically challenged, pregnant women, women with
infants and elderly enrolees. This station is clearly marked with a visible banner.
Enrolment centre is preferably setup in ground floor.
C.8 Carry cases for all devices available
C.9 Material for cleaning biometric instruments and laptops as specified by device
manufacturers
C.10 A separate enclosure to enrol “purdah-nasheen” women available
C.11 Sufficient no. of operators available for job rotation & preventing operator fatigue
C.12 Lady operators / volunteers to assist women enrolees
C.13 Security arrangement in place to stop enrolees from carrying bags / suitcases or any
other material into the enrolment centres
C.14 A ramp is provided for disabled and old age people; It is recommended that the centre
should be setup in the ground floor of the building
C.15 First aid kit available
C.16 ORS kit available for areas in extreme heat conditions
Enrolment Center - Health & Safety Considerations
D.1 All the electrical equipment are properly earthed
D.2 All wiring on the floor or along the walls properly insulated
D.3 Wiring required for the generator backup and for connecting the various devices used
for enrolment neatly organized
D.4 Fuel for generator or any other inflammable material stored away from the enrolment
area
D.5 Fire safety equipment available handy
D.6 Power generator kept sufficiently away from the enrolment stations
D.7 Local Emergency Help numbers available at the center & operators aware of the same
__________________________ ________
Date Sign

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Appendix C

SAMPLE CERTIFICATE OF IDENTITY/ADDRESS FOR AADHAAR ENROLMENT/UPDATE

(TO BE ISSUED ON THE OFFICIAL LETTER HEAD OF THE ISSUING AUTHORITY)

Affix Resident’s recent

passport size coloured
Photo (To be attested
with half the signature
and stamp of the
issuing officer
appearing on the on the
photograph)

This is to certify that Mr/Ms ( Name of the Resident ) son/daughter/wife/husband/ward of

(Name of the relation/guardian) is known to me. His/her photograph is attached and is duly
attested by me.
His/her current address is stated below and this certificate can only be used as Proof of
Address/Identity for updation of Aadhaar Number……………………………//// This Certificate may
be used as Proof of Address (PoA)/Proof Identity (PoI).
Current Address of the Resident:
Current Address of the Resident:

Date:
Signature of Issuing Authority:
Full Name Issuing Authority:
Designation Issuing Authority:
Telephone No. of Issuing Authority:

Official seal

(To be signed personally by the Issuing Authority. Proxy signatures are not allowed.)

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Appendix D

SAMPLE CONSENT PROVIDED BY INTRODUCER

To,

______________________________________ (Name / Designation of Registrar Nodal Officer)

____________________________________________________________ (Name of Registrar)
I, (Name) _______________________ (S/O, D/O, W/O) _______________________ residing at
(Address) _______________________________________________and holding the post of
(Designation) ___________________________at (Organisation)_______________________,
consent to being an Introducer for the purpose of enabling enrolment of residents for AADHAAR
and will follow the guidelines and procedures laid down for Introducers by the Unique
Identification Authority of India and the Registrar. I shall introduce only that resident whose
identity and address I personally know. I understand that UIDAI shall proceed to issue Unique ID
no (Aadhaar) based on my introduction".

I will not collude with a person to impersonate another person (dead or alive) at the time of
enrolment.

I will not help an Aadhaar holder to deliberately take on the identity of another person by
changing his or her demographic information or collude to provide false biometric information.

AADHAAR Number / Enrolment number:

Name: Designation:

Signature: Date:

Landline Phone Number (Office and Home):

Mobile Number:

Email:

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Appendix E – Enrolment/Correction Form

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Appendix F – Cases of Omission

Cases requiring omission of Aadhaar Number

The Aadhaar number of an Aadhaar number holder shall be cancelled in the following circumstances:

(a) If it is established that more than one Aadhaar number have been issued to the same person, then
the Aadhaar number assigned from the earlier enrolment shall be retained, and all subsequent
Aadhaar numbers shall be cancelled .

(b) Where the Aadhaar number has been generated in violation of the prescribed guidelines:

I. “Photo on Photo” case where core biometric information is not available: Where an existing
photograph is used for enrolment instead of capturing a new photograph at the enrolment
centre, and where core biometric information has not been captured during enrolment, the
resident’s Aadhaar number shall be cancelled

II. “False Biometric Exception” cases: Where the enrolment has been wrongly carried out as a
‘biometric exception’ case, the Aadhaar number shall be cancelled.

III. Where an adult has been enrolled as a child below five years of age to avoid capturing of
biometric information, Aadhaar number shall be cancelled.

IV. Any other case requiring cancellation owing to the enrolment appearing fraudulent to the
Authority

Upon cancellation, services that are provided by the Authority to the Aadhaar number holder shall be disabled
permanently.

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Appendix G – List of Documents

Supported PoA Documents Containing Name
Supported PoI Documents Containing Name and Photo
and Address
1. Passport 1. Passport
2. PAN Card 2. Bank Statement/ Passbook
3. Ration/ PDS Photo Card 3. Post Office Account Statement/Passbook
4. Voter ID 4. Ration Card
5. Driving License 5. Voter ID
6. Government Photo ID Cards/ service photo identity card issued 6. Driving License
by PSU 7. Government Photo ID cards/ service photo
7. NREGS Job Card identity card issued by PSU
8. Photo ID issued by Recognized Educational Institution 8. Electricity Bill (not older than 3 months)
9. Arms License 9. Water bill (not older than 3 months)
10. Photo Bank ATM Card 10. Telephone Landline Bill (not older than 3
11. Photo Credit Card months)
12. Pensioner Photo Card 11. Property Tax Receipt (not older than 1 year)
13. Freedom Fighter Photo Card 12. Credit Card Statement (not older than 3
14. Kissan Photo Passbook months)
15. CGHS / ECHS Photo Card 13. Insurance Policy
16. Address Card having Name and Photo issued by Department of 14. Signed Letter having Photo from Bank
Posts on letterhead
17. Certificate of Identify having photo issued by Gazetted Officer or 15. Signed Letter having Photo issued by
Tehsildar on letterhead registered Company on letterhead
18. Disability ID Card/handicapped medical certificate issued 16. Signed Letter having Photo issued by
by the respective State/UT Governments/Administrations Recognized Educational Institutions on
letterhead
Supported PoR Documents containing Relationship 17. NREGS Job Card
details to Head of Family 18. Arms License
1. PDS Card 19. Pensioner Card
2. MNREGA Job Card 20. Freedom Fighter Card
3. CGHS/State Government/ECHS/ESIC Medical card 21. Kissan Passbook
4. Pension Card 22. CGHS / ECHS Card
5. Army Canteen Card 23. Certificate of Address having photo issued by
6. Passport MP or MLA or Gazetted Officer or Tehsildar on
7. Birth Certificate issued by Registrar of Birth, Municipal letterhead
Corporation and other notified local government bodies like 24. Certificate of Address issued by
Taluk, Tehsil etc. Village Panchayat head or its equivalent
8. Any other Central/State government issued family entitlement authority (for rural areas)
document 25. Income Tax Assessment Order
9. Marriage Certificate Issued by the Government 26. Vehicle Registration Certificate
27. Registered Sale / Lease / Rent Agreement
Supported Proof of DoB Documents 28. Address Card having Photo issued
by Department of Posts
1. Birth Certificate 29. Caste and Domicile Certificate having Photo
2. SSLC Book/Certificate issued by State Govt.
3. Passport 30. Disability ID card/handicapped medical
4. Certificate of Date of Birth issued by Group A Gazetted Officer on certificate issued by respective State/UT
letterhead Governments/Administrations
5. PAN Card 31. Gas Connection Bill (not older than 3
6. Marksheet issued by any Government Board or University months)
7. Government Photo Id Card / Photo identity card issued by PSU 32. Passport of Spouse
containing DoB 33. Passport of Parents (in case of Minor)
8. Central/State Pension Payment Order 34. Allotment letter of accommodation issued by
9. Central Government Health Service Scheme Photo Card or Central/State government of not more than 3
Ex-Servicemen Contributory Health Scheme Photo card years old
35. Marriage Certificate Issued by the
Government containing address

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Appendix H– Convenience Charge

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Appendix I – Deactivation of Aadhaar

Cases requiring deactivation of Aadhaar Number

1. The Aadhaar number of an Aadhaar number holder shall be deactivated in the following
circumstances:

a. “Photo on Photo” and core biometric information is available: Where an existing

photograph is used instead of capturing a fresh photograph at the enrolment centre, and
where core biometric information of the resident has been captured, the Aadhaar number shall
be deactivated, and the resident will be asked to update his photograph. Upon successful
update of his photograph, the Aadhaar number may be reactivated.

b. “False Partial Biometric Exception” cases: Where certain attributes constituting biometric
information have not been captured despite the resident being in a position to provide them,
the Aadhaar number shall be deactivated.

c. Where it is found at a later stage that enrolment has been carried out without valid supporting
documents, the Aadhaar number shall be deactivated till it is updated by the Aadhaar number
holder after furnishing valid supporting documents.

d. Where the information captured has been flagged as having bad data and requiring update
(such as mixed/anomalous biometrics information, abusive/expletive words and
unparliamentary language in resident demographics, multiple names in single name using ‘urf’
or ‘Alias’), the Aadhaar number shall be deactivated till it is updated by Aadhaar holder.

e. Where a child having attained the age of five or fifteen years of age fails to update his or her
biometric information within two years of attaining such age, the Aadhaar number shall be
deactivated. In cases where such update has not been carried out at the expiry of one year
after deactivation, the Aadhaar number shall be omitted.

f. Any other case requiring deactivation as deemed appropriate by the Authority.

2. Upon deactivation, services that are provided by the Authority to the Aadhaar number holder shall be
discontinued temporarily till such time the Aadhaar number holder updates or rectifies the
information, owing to which his or her Aadhaar number has been deactivated by the Authority.

Inquiry into cases requiring omission or deactivation

1. Any case reported or identified as a possible case requiring omission or deactivation may require
field inquiry, which may include hearing the persons whose Aadhaar number is sought to be omitted
or deactivated.

2. An agency nominated by the Authority shall examine/inquire and submit a report to the Authority as
per the procedures as may be specified by the Authority for this purpose.

3. The Authority may initiate necessary action upon receiving the report and the decision to omit or
deactivate an Aadhaar number shall lie with the Authority.

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Appendix J – Aadhaar Update Form

As per Aadhaar Act- https://uidai.gov.in/images/UpdateRequestFormV2.pdf

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Appendix K – Operator On-boarding form

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Appendix L – Aadhaar Enrolment Kit

Aadhaar enrolment kit consists of a set of hardware devices required to carry out successful Aadhaar
enrolment & update. This set of devices comprises of following devices.

I. Laptop/desktop
II. Monitor
III. Multifunction printer/scanner
IV. White screen
V. Focus Light
VI. Surge Protector spike
VII. Iris Scanner
VIII. Camera
IX. Slap scanner
X. GPS Device

1. All these devices shall be as per UIDAI’s specifications.

2. Biometric devices (Slap/Iris Scanner) shall be STQC certified.
3. Complete kit warranty shall be for 3 years except White screen, Focus light & surge protector.
4. During warranty, faulty equipment’s shall be replaced/repaired within 7 days.
5. Aadhaar Enrolment Kit comprising of specific make/model of device shall be UIDAI certified for its
working with latest UIDAI’s enrolment client (ECMP)

Minimum Specification of Aadhaar Enrolment Equipment

Item S.1.1. – Laptop/Desktop

Specification Details

Machine Form
Factor Laptop/Desktop

Model From Top 5 vendors as per latest IDC report

CPU 2-GHz Dual Core or later

Display Minimum 14" HD Anti-Glare (16:9)

Connectivity Should have built-in support for Bluetooth 4.0, Wi-Fi (IEEE
802.11b/g/n) and Ethernet (10/1000 Base-T), bluetooth not required incase of
laptop

MEMORY 4-GB DDR3 or higher, SDRAM @1066MHZ expandable up

to 8-GB with 1DIMM SLOT FREE

Built-in webcam with minimum High Definition 720p, not required in

Webcam case of laptop

HDD Minimum 500GB (or Higher) Hard Disk

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Input / Output
Ports One HDMI

One VGA, 2 incase of laptop

Dedicated Minimum 5 USB 2.0 port*

One Ethernet (RJ-45)

Battery Backup 4 CELL or 6 CELL LITHIUM/0.5KVA UPS with 30 min backup time

Chipset Integrated with CPU or equivalent

Graphics Integrated Graphics

Specification Details

Keyboard
Full Sized (Minimum 84 Keys) Windows compatible Spill-resistant keyboard

Touchpad Wide Touchpad below keyboard, not required in case of laptop

Preloaded OS Windows 10 professional

Microphones At least one built in Mic, not required in case of laptop

ACCESSORIES Laptop carrying case

3 years comprehensive onsite-warranty. BATTERY AND

WARRANTY POWER ADAPTER WOULD HAVE ONE YEAR WARRANTY

ANTI-VIRUS For End Point Security

*In case the laptop has less than 5 USB 2.0 ports, then a USB Hub with multiple USB connections
(enabling 5 devices plug-in through USB port) should be provided at no extra cost

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Item S.1.2. – Monitor

Specification Details

OEM Among the “Leaders” Quadrant in the India region in any

of the previous two Quarters as published in IDC / Gartner
/ Frost and Sullivan report for the PC / Laptop / Monitors.

Size 15-16 inch or higher

Type LCD

Resolution 1024 x 768 or above

Item S.1.3. - Multi Functional Device (MFD)

Specification Details

FUNCTION PRINT COPY SCAN

DUTY CYCLE IN
PAGES 8000 PAGES

PPM – BLACK (A4) 18 PPM

Model From Top 5 vendors as per latest IDC report

RESOLUTION 600X600 DPI

MEDIA USED Ink tank for low cost running

Specification Details

UPTO
CUSTOM MEDIA SIZE LEGAL

STANDARD OPERATING Compatible with Windows 8, Windows 10 and

SYSTEM SUPPORTED earlier versions of Windows (XP, Vista) and Linux

SCAN RESOLUTION 600X600 DPI OPTICAL

BIT/COLOR DEPTH 24 BITS

COPY SPEED BLACK 18 CPM

COPY RESOLUTION 600 X 600 DPI

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Item S.1.4. – White Screen

Specification Details

Size 4 X 5 ft stand mountable / wall mountable

Accessories Stand

Non-Reflecting Yes

Opaque Yes

Item S.1.5 – Focus Light

Specification Details

Capacity 60W

Accessories Stand, 2Mrts Wire and on/off Switch near the operator

Item S.1.6. – Surge Protector Spike

Specification Details

General 6 nos. of 5A sockets (4 Indian style + 2 International

Style), Fuse, on/off Switch and ISO mark

Item S.2.1. – Iris Device Specification

(http://www.stqc.gov.in/sites/upload_files/stqc/files/BDCS-03-08.pdf)

Hand-held
Specification Stationary Hand-held2 with
alignment
(mounted: wall, aid3
tripod or stand)1
Iris Diameter (In pixel) > 210

Spatial Resolution Pixel

> 60% @ 4.0 Lp/mm > 16 Pixels/mm
Resolution

# of simultaneous captured 2

1
Stationary: Any capture process where the device is stationary and the subject is required to position and rest
himself/herself
2
Hand‐held: Operator operates and holds the camera and the subject is stationary. 3Alignment aid: Camera
has mechanical fixture for alignment. Optical viewfinder is not considered alignment aid.

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Specification Stationary Hand-held2 Hand-held with

(mounted: wall, alignment aid3
tripod or stand)1

eyes4
Viewfinder External Internal External or
Internal

Capture distance > 750 mm > 50 mm > 20 mm

Capture volume > > 20x15x12mm > 20x15x12mm

(width/height/depth) 250x500x500mm

Exposure time < 15ms < 33 ms < 33 ms

Imaging wavelength 700-900 nm

Spectral Spread Power in any 100nm band > 35% of total power

Scan type Progressive

Image margins Left & right: 0.50x iris diameter, Top & bottom: 0.25x iris
diameter

Pixel depth > 8 bits/pixel

Image evaluation frame rate > 5 frames/sec, continuous image capture

Capture mode Auto capture with built-in quality check (incorporates NIST
quality considerations)

Sensor signal to noise ratio > 36 DB

Connectivity5 USB 2, USB-IF USB 2, USB-IF certified

certified Or
Networked
(TCP/IP)

Power USB or independent PS

Weight NA < 1 kg < 1 kg

Dimension <300 x 100 x 300 < 220 x 200 x < 220 x 200 x 100
mm 100 mm mm

Operating temperature 0-49C

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10 – 90% non-condensing
Humidity

Durability/Shock IP54

Exempt Group per IEC

Safety Standard 62471:2006-07

Standards FCC Class A, RoHS

Considered simultaneous if second eye is captured within 2 seconds of first eye done without
4

moving the device.

5
Total of only 1 USB port will be available for connectivity and power

Specification Stationary Hand-held2 Hand-held with

(mounted: wall, alignment aid3
tripod or stand)1
Software AP Compliant with latest UIDAI Device Capture API
Specifications.
Linux/Windows 64 bit VDM ready certified by UIDAI

Item S.2.2 –Camera

(http://www.stqc.gov.in/sites/upload_files/stqc/files/BDCS-03-08.pdf)

Specification Details

Capture Mode Plain live capture

Image Quality Full Frontal (0x01) as per ISO/IEC 19794-5

Minimum Resolution 800 x 600

Capture Mode Manual Capture with Auto Focus and Auto Lighting Adjustment

Sensor >2 Mega Pixel Native

Connectivity6 High Speed USB 2.0, USB-IF certified

Lens Fixed, SLR

Power Through USB/Independent PS/Lithium Ion preferred to AA/AAA

batteries

Mount Tripod

Operating 0 to 50 degree Celsius

Temperature

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Humidity 10 – 90%

Safety Standard UL

Software API Compliant with latest UIDAI Device Capture API Specifications

Durability / Shock IP 54

Note: Total of only 1 USB port shall be available for connectivity and power

Item S.2.3. – Finger Print Device Specification

(http://www.stqc.gov.in/sites/upload_files/stqc/files/BDCS-03-08.pdf )

Specification Details

Capture mode Plain live scan capture

Image Acquisition Setting level 31 or higher (Section 9.1 of Biometric Design

Requirements Standards for UID Applications V1.0)
Image evaluation frame rate > 3 frames/sec, continuous image capture

Capture mode Auto capture with built-in quality check (incorporates NIST

6
Total of only 1 USB port will be available for connectivity and power

Specification Details
quality considerations)

Capture area > 76mm x 80mm

Connectivity7 USB 2, USB-IF certified

Power Through USB

Dimension (W X H X D) < 160mm x 160mm x 160mm

Weight Maximum 2.5 Kg.

Operating temperature 0 – 50 C

Humidity 10 – 90% non-condensing

Durability / Shock IP 54

Standards UL certified (if applicable). Meets ISO 19794-4:2005

Section 7 and Annex A certification requirements (IAFIS
Appendix F certified).

Software API Compliant with latest UIDAI Device Capture API

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Specifications
Linux/Windows 64 bit VDM ready certified by UIDAI

Note: Total of only 1 USB port shall be available for connectivity and power

Item S.2.4. – GPS Device

Specification Details

General The GPS device should be certified by UIDAI as per

GPS related OM 4(4)/57/122/2016/E&U-Pt

Note: List of approved GPS vendors are available in

the UIDAI website, www.uidai.gov.in
Accessories With all necessary required cables and accessories to
connect to the PC/Laptop

Warranty 3 years Comprehensive on-site Warranty

7
Total of only 1 USB port will be available for connectivity and power

SPECIAL TERMS AND & CONDITIONS FOR AADHAAR ENROLMENT KIT

1. Installation & commissioning: Bidder shall provide Remote support Facility for
installation of Aadhaar Enrolment Kit
2. Delivery Period:-Bidder shall complete the entire delivery to consignee within 30
days from date of purchase order.
3. Performance bank guarantee -, Bidder shall submit the PBG of 10% of the contract
value. to the purchaser before payment is released
4. Payments: 100 percent of the payment shall be made within 10 days of supply of
Aadhaar enrolment kit to consignee after its acceptance & submission of PBG .
5. Warranty for the complete kit except white screen, Focus light & surge protector shall
be 3 years.
6. SLA: In case failing to replace/repair of faulty equipment’s within 7 days
(equipment’s within warranty), Rs100 penalty per day per equipment till the
replacement/ repair shall be deducted from PBG.
7. The ceiling price for Aadhaar enrolment kit shall be Rs 1.5 lakh which may be set on
the gem portal in such a way that same is not visible to the sellers but the offered
price more than the ceiling price shall not be accepted in the gem portal.

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