Assessment Summary Number of tems os Answered: Number of tems ° Unanswere Number of tems ° Marked for Review: Answers LA Ba 2A a4 5B 5B Zs aA SA 10.8 14.8 12.5 ana 164 asc 158 12.8 19. 20.8 218 23.6 248 228 264 Bac 22.4 2.8 Boe aL 22.8 33.8 34.6 35.4 36.4 ac 228 aac 4.8 aLa 328 anc 334 as. 50.4 SLB 52.5 sc cowry SSB sac 8 =2.8 sa.c 54.5 sac F oy nace irEanaTnaT Salesforce Certified Sales Cloud Consultant Time Remai 1g: 01:18:24 65 of 65. Cloud Kicks (CK) acquired a shoe distribution partner. The marketing and sales directors want to migrate the existing sales and marketing data into CK's Sales Cloud instance. Which aspect should the consultant consider first before proceeding with the data migration? A. © Number of marke 5. © Bole hierarchy end shering rules, ing campaign licanses required for the migration up prior to migration (© Mane this tem for later review.F wy bnace Tirtanatecnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:18:30 64 of 65. Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past. How should the consultant meet this requirement? AO & Lead Conversion Reporting. © create cadence steps. (Mark thie ttom for later review: comments: F wy nace irtanateSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:18:36 63 of 65. The sales team at Cloud Kicks has been late meeting project deadlines and missed multiple meetings. What should the consultant recommend to the project manager? A.© Bring additional resources from the consulting firm to the project. Ba ant ai eat © Mork this item for later review. comments:F wy nace irtanateSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:18:42 62 of 65. It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities. What should the consultant do first to ensure a best practices implementation? jata with sales and marketing to understand the €.© Configure # qualifieation screen flaw to help sales raps quickly datarmine which Jaade are most Important. gierk thane forueterraviey: — Salesforce Certified Sales Cloud Consultant Time Remaining: 01:18:50 61 of 65. A custom lead qualification process was implemented at Universal Containers over a year ago. The process has been underutilized by sales reps. A consultant suggested that the reason why adoption of the process by sales reps is poor is due to a lack of executive sponsorship. Why is executive sponsor involvement so importent fer success? A.© Executive sponsors support the system efter launch. BG) EREGiRIVE sponsors are champions oF thie project, © Sxecutive sponsors ensure thers Is 9 workable solution, © Merk this item for later review.F wy nace irtanateSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:18:56 60 of 65. Sometimes, Universal Containers sales reps need to create contacts without accounts based on business processes. What should the consultant take into consideration? A.© Contacts are private and shared through sharing rules. ©. © Contacte are rarchy, © Mork this item for later review. comments: OF ey Tamme arian nat va Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:03 59 of 65. Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts. What should the consultant recommend? AO Us 13 custom abject to r revioue compan @ tmolement Person Accounts to represent the relationshio, (Mark thie ttom for later review: comments:F wy nace irtanateSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:10 58 of 65. Cloud Kicks wants to send an email notification to the VP of sales whenever any opportunity with an amount of $100,000 or more reaches a probability of 75% or more BO Change the stage on the opportunity. © Create @ Lahtning email Template for the opportunity. (Mark thie ttom for later review: comments: F wy nace irtanateSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:15 57 of 65. Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes. Which steps should the consultant perform to maintain data integrity? A. © Use the Salas Cloud clone feature to migrate email alerts and approval proceases into UC's Sales Cloud org. 2. © Merge data from the axisting Sales Cloud org inte UC's Sales Cloud ora, ™ rovel processes, and then users. CO Mark tite teem for later review.F wy bnace Tirtanatecnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:20 56 of 65. Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own. Which reason explains the sales rep's experience? 5. © Sharing rules for Opportunities are set to @ public group for managers. €.@ Me user fs & member of en Account Team with Read/Vrite secezs on ‘Opportunities, CO Mari tite tem for later review. F wy nace irtanateSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:27 55 of 65. Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams, They also want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to contro! the frequency of their emails: Which solution should a consultant recommend? A. © Subscribe to Chatter Foad Tracking to receive updates, 8@© Define a recard-trisgered flow when the stage Ie undated to nev! values.F wy bnace Tirtanatecnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:33 54 of 65. During a discovery session at Cloud Kicks, @ major topic is highlighted that is outside the current statement of werk (SOW). The addition to the project scope is necessary but will be difficult to implement. How should the consultant proceed? CO Conduct another discovery cession to dafine the new items. (© Mane this tam for later review. F wy bnaze irtaniatiSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:39 53 of 65. Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record. Which option should @ consultant recommend to meet the requirements? A.© Use Avex managed sharing to orent record access to users In the Complaints ‘Specialist public group, 2. © Create 2 crteria-based sharing rule that grants Read/virite access to the complaints 51 € publle orou ssF wy nace irtanateSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:44 52 of 65. The sales team at Cloud Kicks needs to track the number of retail locations for each of its leads. Once the lead is converted, the sales team wants to see the number of retail locations related to their customers. The service team also wants to view this information. What should the consultant do to meet this requirement? A. © Crante # custom abject related to the Account and Lead obsect= to tore the © Adel ralleu calculate the number of retail locations related ta the Account and Lead objecte. ee Donate terenentoSnet Salesforce Certified Sales Cloud Consultant Time Remaining: 01:19:49 51 of 65. The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org. What should the consultant do te convert a Lead into a Person Account? A. © Enable Contact Roles. s© ©.) Creste eh Apex trigger on the! Lead object. (© Mane this tam for later review.50 of GS. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of athlelsure controls a large budget and Is often able to re-prioritize business stories and ‘shadow projects’ into releases ahead of other groups. This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics. Which strategy should the consultant recommend to address these issues? a lading businuas: end technology reacurtey/ tS velopment. ©. © Propose # monthly executive cteoring committee to manage budget, handle Birection questions, and ensure development capasty is =pilt equitably. Inte three unite/tracke te support each line of Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:04 49 of 65. The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts and wants to merge them What should the consultant explain to the team about merging Person Accounts? A.© They can be merged with contact records. 3. © They can be merged with any type of Account @) They can be merged with ether Person Accounts. — (CO Mark this item far later review comments [ Please Provide Feedback hareSalesforce Certified Sales Cloud Consultant Time Remaining: 01:20:10 48 of 65. The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have @ budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects. Which action should a consultant recommend to meet the requirement? A. © Use an approval process upon lead conversion when the budget is over e 5. © Map the Lead sudget field to an Oppertunity Re nue Feld ©) Map the Lead Bucigst Feld to an Opportunity Amount Feld on the Opportunity (© Mark this item for Inter review Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:15 47 of 65. Cloud Kicks wants to measure the adoption of its Sales Cloud rollout. Which key performance indicator (KPI) should the consultant recommend? A.© Number of Opportunities Closed Lost in the last month 8,© Number of User logins in the last month e@ © Number of Community Contacts added in the last year (Mart this item for Inter review comments: Please Provide Feedback here.Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:21 46 of 65. Cloud Kicks has 300,000 account records and 16 million Invoices in a custom object with a master-detail relationship to the Account. End users have stated that each account record takes a long time to display. What should the consultant do to reduce the amount of time it takes to load pages and increase adoption? A.© Convert the Invoice master-datall inte a leokup relationship and tall the users it |e 2 required © Enadi re aes ‘on all visibe fields on the Invoice related list ana create @ ‘Faining plan for the users. (© Mark this item for Inter review Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:27 45 of 65. Universal Containers (UC) has Account and Contact data it wants to migrate to Sales Cloud. The data comes from several sources end the data quality is unknown. The consultant wants to assess the entire date set for quelity prior to loading it to production without impacting UC’s current operations. The consultant recommends using @ Full Copy sandbox as an initial step. Which Sales Cloud feature should the consultant use to support this epproach? © External CE Mark this iter for later review.Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:34 44 of 65. Cloud Kicks want to track the return on investment (ROI) of its marketing campaigns for trade shows and customer webinars. What should the consultant recommend? Campaign Source field on the Opportunity object. © Enable Campaign Influance and ade It to the Opportunity pags layout. © Create = custom field on the Opportunity objact to capturs Campaign detalle Mark tiie team tor Inter review. Please Provide Feedback here... Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:42 43 of 65. Cloud Kicks has just deployed all of its configurations. The admin wants to build a new process using objects that were deployed, Which best practice should 4 consultant recommend to the admin? A. © Build in a Partial Copy sandbox and test changes In the staging environment, ©. © Bulld na test release environment end test changes In a Partial Copy sandbox. CO Mark tie tem for later review. Comments: Please Provide Feedback here... |Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:48 42 of 65. Cloud Kicks needs to set sales quotas for all sales reps. Which solution should the consultant consider? Wizard. A. © Use the Di © Aseign quote valuss by profile (O Mare thie item for ater review Please Provide Feedback here... Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:52 41 Of 65. Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate. Which additional key metric should the consultant recommend? AG) Spporwunities crested in the ast 30 days B.C) Events synchronized tn the lest 90 days .G Cases closed in the last 30 days (Mart this item for Inter review comments: Please Provide Feedback here.Salesforce Certified Sales Cloud Consultant Time Remaining: 01:20:57 40 of 65. Cloud Kicks (CK) recently finished a redeployment of its Lightning pages. CK users report that Lightning pages are loading slowly. CK management wants to consider the impact this has on adoption. What should the consultant recommend that CK use to evaluate Lightning pages? AO Data Integration Metric eo ©.© Rea © Mark this iter for loter review Salesforce Certified Sales Cloud Consultant Time Remaining: 01:21:03 39 of 65. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later. What should a consultant de to ensure clean leads for the marketing re B. © Create @ Validation Rule to Find duplicates, (OD Mant this item for Inter review comments: [ Please Provide Feedback hare38 of 65. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories. Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud. How should the consultant show sales operations whet the data will look like after the change? A. © Develop reports and dashboards that compere the existing and new territories, © Inetall the Territory Health Assessment app from AppExchenge. in the Planning State and view the accounte [DD Minden earn far beter review Salesforce Certified Sales Cloud Consultant Time Remaining: 01:21:23 37 of 65. The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number. Which approach should a consultant recommend to address this issue? A.© Set defoult velies for Phone and Email fields on the’ Lead abject. 5. © Make Prone and Email fields raquired on the Lead convert form, CG) create 2 validation rule that requiree a Phene and Ema (© Mari this item for Inter reviewSalesforce Certified Sales Cloud Consultant Time Remaining: 01:21:27 36 of 65. Universal Containers (UC) is going to kick off a Sales Cloud implementation project next month. In preparation for discovery workshops with the business stakeholders, the project manager has asked for a list of key topics the team wants to ask the client about prior ta the workshop. Which topics will help the team get to know UC better? AG) Goals, values, initiatives, strategies, and obstacles 8. © Specific, measurable, achievable, relevant, and time-bound © Budget, authority, need, and ume © Mark this iter for loter review Salesforce Certified Sales Cloud Consultant Time Remaining: 01:21:33 35 of 65. Cloud Kicks (Ck) has hired a consultant to help enhance its current Salesforce implementation What should the consultant do first to help CK meet its business requirements? A@© conduct discovery sessions. B.C) Dediga the architecture, © Define the solution. (Mart this item for Inter review comments: Please Provide Feedback here.Salesforce Certified Sales Cloud Consultant Time Remaining: 01:21:38 34 of 65. Universal Containers has a large amount of data that currently lives in a system outside of Sales Cloud. Users need to see a subset of this data. Which consideration should the consultant take into account? A.O Salesforce Connect External Osjects count against the limit of custom objecte, 2. © Sslechorca Caindet ealld be une Wit on-pramioue' data ayatane: CG) Salesforce Connect allows real-time access to current data (CO Mark this item far later review comments [ Please Provide Feedback hare Salesforce Certified Sales Cloud Consultant Time Remaining: 01:21:43 33 of 65. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform. How should the consultant determine and validate their approach with end a ©. © Interview top-level executives to understend the Sales Clous key performance Indicators (KPIs) for end users, © Conduct a technical review of Sales Cloud with developers to evalua for end users. 17 Mark this item for later review:Salesforce Certified Sales Cloud Consultant Time Remaining: 01:21:49 32 of 65. Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location. Which solution should the consultant recommend? AG) Task total opportunity pipeline by lasd source and location 8. © Track total accounts created by lead sauree and location €. © Track total cases submitted by lead source and location. (© Mark this item for loter review: Salesforce Certified Sales Cloud Consultant Time Remaining: 01:21:55 31 of 65. Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations. Which key metric should the consultant include in the dashboard? © Number of outbound calls mace over @ period of time 8G Naciow ot epiata sre ©. Number of marketing qualified leads (ML) (Mare thie iter for later review comments: e@ Please Provide Feedback here.Salesforce Certified Sales Cloud Consultant Time Remaining: 01:22:02 30 of 65. Cloud Kicks' (CK) global sales operations team has to expert reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion. CK wants to generate accurate reporting directly in Sales Cloud After enabling Advanced Currency Management, what should the consultant do next? A. © Update currency values manually on weekly basis. ©. © Show deal valves in a users getault currancy, © Mark this iter for loter review Salesforce Certified Sales Cloud Consultant Time Remaining: 01:22:06 29 of 65. Cloud Kicks (Ck) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won opportunity, the ERP system should be updated immediately from the account and opportunity records. Which option should the consultant recommend to meet the requirement? A. © Seript the ERP to call a Flow endpoint avery § minutes to Fatch navily won @ ir crere iio Ene pula peony vving to the ERP, which val information © Create an Accounts with Opportunities report fitered on Opportunities won today that the ERP can subscribe to, 17 Mark this item for later review:Salesforce Certified Sales Cloud Consultant Time Remaining: 01:22:14 28 of 65. Northern Trail Outfitters published detailed activity measures for its sales teams 6 months ago. The VP of sales has noticed that the number of sales activities reps have logged has Increased to meet the new standards, but the actual number of booking activities remains low. The VP suspects that sales reps misunderstand the activity measures process. What should the consultant recommend? 8. © Deploy Sales Engagement and use Cacences. 5. © ‘rain the reps on targeted interactions, © Reevaluate opportunity staves. CO Merk this itern for later review. Salesforce Certified Sales Cloud Consultant Time Remaining: 01:22:18 27 of 65. Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails that are exchanged in a month. What should the consultant recommend? A.© Salesforce inbox BO Activity Report © Data Import Wizard rty tool (Mart this item for Inter review comments: Please Provide Feedback here.Salesforce Certified Sales Cloud Consultant Time Remaining: 01:24:57 2 of 65. Northern Trail Outfitters (NTO) wants to start tracking orders on accounts in Sales Cloud. NTO has hired a consultant to complete the project. What should the consultant take Into account when implementing sales orders? © Contract Number i 2 required fisld on the Order page layout. BO Order line Items ean be added ar ramaved afar an order is activated. ©. © Orders can be activated for active and inactive contracts (© Mark this item for loter review: Salesforce Certified Sales Cloud Consultant Time Remaining: 01:25:25 1 of 65. Cloud Kicks (CK) has been losing market share to competitors over the past year. CK management is planning next year's budget and has allocated more money for in-person meetings with its existing partners because CK thinks it will reduce churn. Which option should a consultant recommend that CK use to track the spending Increase for onsite visits? A. @ Fepert on opportunities with and witheut on 2. © Report on the activity type that corresponds to an onsite viet. © Report on accounts with and without anaite activities © Mark tnis item for later review.