1.

Which level of culture discusses on the visible organizational structures and

processes?

A, Artifacts
B, Assumptions
C, Values

2. Which of the following is NOT a key element of organizational culture?

A, Customs and rituals

B, Stories and myths about the history of the group
C, Stated and unstated values
D, The ways to using software system in management

3. Which of the following is a technique for explicit knowledge codification?

A, Action learning
B, Learning histories
C, E-learning
D, Decision Trees

4. Knowledge characteristics include the following, except:

A, Using knowledge, we will consume it.

B, Transferring knowledge does not result in losing it.
C, Much of an organization's valuable knowledge walks out the door at the end
of the day.
D, Knowledge is abundant, but the ability to use it is scarce

5. From the cognitive science or knowledge science perspective, Knowledge

management is

A, understanding the organization's information flows and implementing

organizational learning practices which make explicit key aspects of its knowledge
base
B, a collaborative and integrated approach to the creation, capture,
organization, access, and use of an enterprise's intellectual assets.
C, one of those concepts that librarians take time to assimilate, only to
reflect ultimately "on why other communities try to colonize our domains."

6. The people-or interaction-based knowledge management approach focuses on_______

A, knowledge sharing
B, knowledge creation
C, connecting knowers
D, codifying and storing content

7. Who describe a knowledge Management Process Framework that outlines "how

organizations generate, maintain, and deploy a strategically correct stock of
knowledge to create value."?

A, Meyer and Zack KM

B, Bukowitz and Williams KM
C, Wiig
D, McElroy

8. What can be used at the level of individuals, departments, or organizations to

unstoppers information bottlenecks and to accelerate the flow of knowledge and
information across functional and organizational boundaries?
 A, A community of experts analysis
B, Knowledge analysis
C, Social network analysis
D, Communities of practice analysis

9. __ are models which use a combination of machine learning, statistical analysis,

modeling techniques, and database technology, data mining detects hidden patterns
and subtle relationships in data and infers rules that allow the prediction of
future results

A, Datamining and knowledge

B, Black box models
C, Predictive models
D, Analytical models

10. Originally an anthropological term, culture refers to the underlying values,

beliefs, and codes of practice that makes a community what it is.

A, True
B, False

11. Which of the following provides a number of useful analogies such as the notion
of a product platform (the knowledge repository) and the information process
platform (the knowledge refinery) to emphasize the notion of value-added processes
required in order to leverage the knowledge of an organization?

A, The McElroy KM Cycle

B, The Wiig KM Cycle
C, The Bukowitz and Williams KM Cycle
D, The Meyer and Zack KM cycle

12. Many knowledge management efforts have been largely concerned with capturing,
codifying, and sharing the knowledge held by people in organizations

A, True
B, False

13. Who underline the necessity of a sort of integration of the two approaches,
from the cultural, epistemological, and organizational points of view, in order to
acquire new cultural and operational tools to better build knowledge-creating
organizations?

A, Wiig
B, Boisot
C, Choo
D, Von Krogh, Roos, and Kleine
E, Nonaka and Takeuchi

14. Which of the following is a technique for tacit knowledge capture?

A, Write a Template
B, Ad hoc sessions
C, Cognitive Maps
D, Reading document

15. Which of the following models distinguishes between individual knowledge and
social knowledge and the authors take an epistemological approach to managing
organizational knowledge: the organizational epistemology KM model?
 A, The Choo Sense Making KM Model
B, The Nonaka and Takeuchi Knowledge Spiral Model
C, The von Krogh, Roos, and Kleine Model
D, The Wiig Model for Building and Using Knowledge

16. According to outcomes perspective, organization culture can be defined as.

A, a set of mechanisms such as informal values, norms, and beliefs that

control how individuals and groups in an organization interact with each other and
with people outside the organization.
B, a manifest pattern of behavior, cross-individuals behavioral
consistencies, or "the way we do things around here."

17. According to outcomes perspective, organization culture can be defined as.

A, a set of mechanisms such as informal values, norms, and beliefs that

control how individuals and groups in an organization interact with each other and
with peopl outside the organization.
B, a manifest pattern of behavior, cross-individuals behavioral
consistencies, or "the way we do things around here."

18. Below is definition of organization provided by Shein (1999), who is generally

considered the father of organizational culture?
"Organizational culture is a pattern of basic assumptions-invented, discovered,
or developed by a given group as it learns to cope with its problems of external
adaptation and internal integration-that has worked well enough to be considered
valid and, therefore, to be taught to new members as the correct way to perceive,
think, and feel in relation to those problems"

A, True
B, False

19. From the business perspective, Knowledge management is

A, a business activity with two primary aspects: treating the knowledge

component of business activities as an explicit concern of business reflected in
strategy, policy, and practice at all levels of the organization; and, making a
direct connection between an organization's intellectual assets-both explicit
(recorded) and tacit (personal know-how)-and positive business results.
B, understanding the organization's information flows and implementing
organizational learning practices which make explicit key aspects of its knowledge
base... It is about enhancing the use of organizational knowledge through sound
practices of information management and organizational learning.

20. Which of the following model has its roots in a holistic model of knowledge
creation and the management of "serendipity"?

A, The Choo Sense-Making KM Model

B, The Nonaka and Takeuchi Knowledge Spiral Model
C, The Wiig Model for Building and Using Knowledge
D, The von Krogh, Roos, and Kleine Model

21. Which of the following is NOT a technique for tacit knowledge capture?

A, Interviewing Experts
B, Learning by Observation
C, Learning by Being Told
D, Write a Template
22. From the business perspective, Knowledge management is__

A, one of those concepts that librarians take time to assimilate, only to

reflect ultimately "on why other communities try to colonize our domains."
B, the concept under which information is turned into actionable knowledge
and made available effortlessly in a usable form to the people who can apply it.
C, a collaborative and integrated approach to the creation, capture,
organization, access, and use of an enterprise's intellectual assets.

23. __refers to "a group of people having common identity, professional

interests and that undertake to share, participate, and establish a fellowship"

A, A community of practice
B, A community of experts
C, Knowledge network
D, A community of professionals

23. Who argue that a key factor behind the successful track record in innovation of
Japanese enterprises stems from the more tacit-driven approach to knowledge
management?

A, Wiig
B, Nonaka and Takeuchi
C, Von Krogh, Roos, and Kleine
D, Choo

24. Which of the following is NOT a typical knowledge management objectives?

A, Maximum loss of corporate memory due to attrition and retirement.

B, Identify critical resources and critical areas of knowledge so that the
corporation knows what it knows and does well-and why.
C, Build up a toolkit of methods that can be used with individuals, with
groups, and with the organization to stem the potential loss of intellectual
capital.
D, Facilitate a smooth transition from those retiring to their successors who
are recruited to fill their positions.

25. approached with the following principle: in order for knowledge to be useful
and valuable, it must be organized. Knowledge should be organized differently
depending on what the knowledge will be used for.

A, The Boisot I-Space KM Model

B, The Wiig Model for Building and Using Knowledge
C, The Nonaka and Takeuchi knowledge spiral Model
D, Complex Adaptive System Models of KM

26. Technology-only approaches, not handled in a strategic way will continue to

generate successful CMS projects?

A, True
B, False

27.__described a model of knowledge management that stresses sense making,

knowledge creation, and decision-making

A, The Wiig Model for Building and Using Knowledge

B, Complex Adaptive System Models of KM
C, The Choo Sense-Making KM Model
 D, The Boisot I-Space KM Model

28. What enables relationships between people to be mapped in order to identity

knowledge flows?

A, Social network analysis

B, Knowledge Networks
C, A community of experts
D, Communities of practice

29. The following figure describes the major stages of which Knowledge Management
cycle?

A, The Bukowitz and Williams KM Cycle

B, The McElroy KM Cycle
C, The Meyer and Zack KM Cycle
D, The Wiig KM Cycle

30. Who describes a Knowledge Management Process Framework that outlines how
organizations generate, maintain, and deploy a strategically correct stock of
knowledge?

A, Bukowitz and Williams KM

B, Wiig
C, Meyer and Zack KM
D, McElroy

31. What enables relationships between people to be mapped in order to identify

knowledge flows?

A, A community of experts
B, Social network analysis
C, Knowledge Networks
D, Communities of practice

32. From the cognitive science or knowledge science perspective, Knowledge

Management is:

A, A collaborative and integrated approach to the creation, capture,

organization, access, and use of an enterprise’s intellectual assets.
B, Understanding the organization's information flows and implementing
organizational learning practices.
C, One of those concepts that librarians take time to assimilate, only to
reflect on why other communities try to colonize our domains.

33. Which of the following models has its roots in a holistic model of knowledge
creation and the management of “serendipity”?

A, The Wiig Model for Building and Using Knowledge

B, The Choo Sense Making KM Model
C, The von Krogh, Roos, and Kleine Model
D, The Nonaka and Takeuchi Knowledge Spiral Model

34. Which of the following factors may NOT impede the successful management of
organizational knowledge for innovation, competitive advantage, and decisionmaking?

A, The technical platform in the organization

B, Communication in the organization
C, The mindset of the individuals
 D, The organizational structure
E, The relationship between the members

35. Which of the following is NOT a typical knowledge management objective?

A, Build up a toolkit of methods that can be used with individuals, groups,

and organizations.
B, Maximum loss of corporate memory due to attrition and retirement.
C, Facilitate a smooth transition for successors.
D, Identify critical resources and areas of knowledge.

36. ____ described a model of knowledge management that stresses sensemaking,

knowledge creation, and decision making.

A, The Boisot ISpace KM Model

B, Complex Adaptive System Models of KM
C, The Wiig Model for Building and Using Knowledge
D, The Choo Sense Making KM Model

37. Question 30: _ refers to "a group of people having common identity,
professional interests and that undertake to share, participate, and establish a
fellowship."

A, A community of experts
B, Knowledge network
C, A community of professionals
D, A community of practice

38. Question 5: Which of the following is NOT a key element of organizational

culture?

A, The ways to using software system in management

B, Stories and myths about the history of the group
C, Stated and unstated values
D, Customs and rituals

39. Question 21: The following figure illustrates the _.

A, Complex Adaptive System Models of KM

B, The Boisot ISpace KM Model
C, The Wiig Model for Building and Using Knowledge
D, The Choo SenseMaking KM Model

40. Question 4: From the business perspective, Knowledge management is _.

A, Understanding the organization's information flows and implementing

organizational learning practices.
B, A business activity with two primary aspects: treating the knowledge
component of business activities as an explicit concern of business reflected in
strategy, policy, and operations at all levels of the organization; and making a
direct connection between an organization's intellectual assets and results.

41. Question 3: According to outcomes perspective, organization culture can be

defined as _.

A, A set of mechanisms such as informal values, norms, and beliefs that

control how individuals and groups in an organization interact with each other.
B, A manifest pattern of behavior, cross individuals behavioral
consistencies, or "the way we do things around here."
42. Additional Question (similar to Question 4): From the business perspective,
Knowledge management is _.

A, One of those concepts that librarians take time to assimilate, only to

reflect ultimately "on why other communities try to colonize our domains."
B, A collaborative and integrated approach to the creation, capture,
organization, access, and use of an enterprise’s intellectual assets.
C, The concept under which information is turned into actionable knowledge
and made available effortlessly in a usable form to the people who can apply it.

43. Question 1: KM metrics should include _.

A, Quantitative and anecdotal methods

B, Quantitative and qualitative methods
C, Quantitative, qualitative, and anecdotal methods
D, Qualitative and anecdotal methods
E, Quantitative, qualitative, and statistics methods

44. Question 2: A KM strategy helps address the following questions, except:

A, How can the organization prioritize alternatives when any one or several
of the alternatives are appealing and resources are limited?
B, How can the organization develop KM systems?
C, Which KM approach, or set of KM approaches, will bring the most value to
the organization?

45. Question 3: The KM measurement process will therefore consist of the following
major steps, except:

A, Determine which measurement framework(s) are best to align KM measures

with the business objectives.
B, Define the new framework(s) based on what you need to measure.
C, Define the stakeholders and determine what they need to know.
D, Define the business objective(s) addressed by the KM initiative or
project.

46. Question 4: In which level of the Infosys KM maturity model will an

organization have the ability to manage organizational competence quantitatively,
strong ROIdriven decision making, streamlined process for leveraging new ideas for
business advantage, and ability to shape change in technology and business
environment?

A, Reactive
B, Default
C, Convinced
D, Sharing
E, Aware

47. Question 5: _ refers to the number of participants, the frequency and quality
of knowledge sharing between them, and the level of community activity in general.

A, Outcomes of CoP
B, The benefits of CoP
C, The impact of CoP that has had on the organization
D, Health of CoP

48. Question 7: _ are the coherent set of understandings or models that allow
individuals to make sense of their world and to make decisions accordingly.
 A, Team learning
B, Mental models
C, Personal mastery
D, Shared vision

49. Question 6: What of the following is to identify the core information and
knowledge needs and uses in an organization and identifies gaps, duplications,
flows, and how they contribute to business goals?

A, Knowledge transfer
B, Knowledge dissemination
C, Knowledge capture and creating
D, Knowledge audit