ARGO User Manual Rev D
ARGO User Manual Rev D
ARGO Series
©2019 Triton Systems of Delaware, LLC. All Rights Reserved. ATMGurus®, the ATMGurus logo and tagline,
Triton®, and the Triton logo are all registered trademarks of Triton Systems of Delaware, LLC. The third party
trademarks that may be identified herein are the trademark of their respective owners. Triton disclaims any affili-
ation, connection, or association between its products and services, and those of the respective trademark owners,
or any sponsorship or approval of its products and services by such trademark owners.
Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Man-
ufacturer’s published specifications for thirteen months from date of shipment from Long Beach, MS. Manu-
facturer’s warranty shall not apply to any damage resulting from abuse, negligence or accident, or to any loss
or damage to the product(s) while in transit. Written notice and explanation of circumstances surrounding
any claims that the goods have proved defective in material or workmanship shall be given promptly from the
distributor to the manufacturer. No claim may be made, or action brought, by or through a distributor after the
expiration of 14 months following any alleged breach of warranty.
Distributor’s sole and exclusive remedy in the event of defect is expressly limited to the replacement or correc-
tion of such defective parts by manufacturer at its election and sole expense, except there shall be no obligation
to replace or repair items which, by their nature, are expendable.
These terms and conditions shall be governed by and construed in accordance with the provisions of the Uni-
form Commercial Code as adopted by the State of Mississippi.
For detailed warranty information by unit, Software End-User Agreement, access to ADA compliance statement,
T9 PCI v3 EPP certifications, card reader TQM certifications, EMV certifications and more, please visit www.
tritonatm.com.
purpose
This guide covers configuration information for Triton ARGO Series ATM’s.
scope
This manual applies to all service personnel involved in installing, converting, or upgrading hardware on Triton
ATMs nationwide and abroad.
application
This user guide provides information, methods, and easy-to-follow instructions for operating the Triton ARGO
Series. The manual contains information regarding initial set up of the ATM, common configurations, naviga-
tion of Management Functions menus, and basic maintenance instructions.
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glossary
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Table of Contents
revision history...................................................................................................................2
purpose...................................................................................................................................2
scope........................................................................................................................................2
application............................................................................................................................2
glossary .................................................................................................................................3
introduction.........................................................................................................................7
standard features.....................................................................................................8
specifications.............................................................................................................9
basic operations .................................................................................................................................................. 10
control panel layout.............................................................................................11
voice-enabled transaction...................................................................................11
e-receipt technology.............................................................................................11
keypad operations...................................................................................................12
on-screen keypad.....................................................................................................13
menu-based operation............................................................................................15
customer transactions .........................................................................................16
setup basics .........................................................................................................................17
triton configuration wizard.........................................................................................18
emv configuration.............................................................................................................34
e-receipt configuration..................................................................................................41
management functions.....................................................................................................43
terminal close functions......................................................................................44
schedule close................................................................................................44
send terminal totals....................................................................................45
trial close.......................................................................................................45
day close..........................................................................................................48
trial cassette close......................................................................................50
cassette close.................................................................................................53
cassette close options ................................................................................57
add cash...........................................................................................................58
diagnostics................................................................................................................59
terminal status..............................................................................................59
current terminal error..............................................................................59
terminal error history...............................................................................60
reset terminal error....................................................................................63
configuration summary...............................................................................63
restore default parameters.......................................................................66
save parameters to external storage.....................................................66
restore parameters from external storage..........................................68
software update history.............................................................................71
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cash dispenser status...................................................................................73
purge (dispenser)...........................................................................................76
test dispense...................................................................................................76
card reader status........................................................................................77
card reader totals.......................................................................................80
scan card.........................................................................................................82
device status (printer).................................................................................85
reset/test printer.........................................................................................87
ping remote host address (modem/ethernet).........................................88
test (modem/ethernet).................................................................................89
device status (keypad)..................................................................................90
test (keypad)...................................................................................................92
electronic journal..................................................................................................93
display unaudited records.........................................................................93
display last x..................................................................................................95
display selected records............................................................................97
clear journal...............................................................................................104
archive/delete journal.............................................................................105
auto archive.................................................................................................107
password maintenance.........................................................................................109
change user password................................................................................109
change username.........................................................................................110
modify user access.......................................................................................111
add user..........................................................................................................112
remove user..................................................................................................114
system parameters.................................................................................................115
date and time................................................................................................115
volume control............................................................................................116
shut down the terminal............................................................................117
restart terminal.........................................................................................117
software update..........................................................................................118
electronic lock operation...........................................................................................119
entering the combination...................................................................................119
changing the lock’s combination.....................................................................119
lockout feature.....................................................................................................119
battery low warning............................................................................................120
changing the battery - straight deadbolt....................................................120
changing the battery - swing bolt...................................................................120
dispenser operation........................................................................................................121
dispenser..................................................................................................................121
note condition.......................................................................................................122
preparing notes......................................................................................................122
cassette close.........................................................................................................123
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loading scdu/hcdu cassettes.............................................................................126
loading sdd cassette............................................................................................128
loading the minimech...........................................................................................130
loading the ecdm-100............................................................................................131
loading the nmd50.................................................................................................133
test dispense............................................................................................................136
general maintenance......................................................................................................137
replenishing receipt paper.................................................................................137
cleaning the enclosure.......................................................................................140
cleaning the display.............................................................................................140
cleaning card reader...........................................................................................141
t9 keypad battery replacement.........................................................................142
triton warranty statement .........................................................................................143
software end-user agreement:.....................................................................................153
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introduction
After installing the ATM and powering up the unit, the user has to set up the passwords and security basics. This
manual describes the operating features and shows how to perform procedures typically performed by the own-
er/operator personnel.
The list below contains important features of the ARGO series ATM.
—— Reliable, state-of-the-art operating system PC platform design. The ARGO series uses a Microsoft®
Windows® CE 7.0 operating system with Triton’s custom designed X3 main board. Supports Windows
file formats for adding custom logos and advertisements.
—— Front-access units accommodate single cassette (MiniMech, SDD, ECDM-100, or SCDU) and multi
cassette ( NMD50 or HCDU). The ARGO with a MiniMech features a shallow cabinet design while the
other models feature a deep cabinet design.
—— ARGO 7” and 15” units contain capacitive-touch LED displays. UV stable adhesives offers up to 50,000
hours of back-light life. The ARGO 12.1” color LCD displays capacitive-touch screen function keys.
ARGO 7” and 15” units provide e-receipt technology.
—— Single power supplies installed with SCDU and MiniMech dispensers. Dual power supplies installed
with SDD, HCDU, ECDM-100, or NMD50 dispensers.
—— Advanced security module (ASM) can use either power supply.
—— Secure T9 encrypting pin pad (EPP) device encrypts the customer PIN during a transaction. Triple DES
and PCI compliant which adheres to international encryption standards.
—— Card reader options include the standard ICM330 EMV dip-style card reader, ICM33B EMV Anti-Skim
card reader, or the K7 EMV 4.0 motorized card reader.
—— Lock options include mechanical dial or electronic Cencon lock, swing bolt for business hours cabinet
and Cencon lock or Combogard 33E electronic, two-step, deadbolt lock for level 1 vaults.
—— 60 mm or 80 mm graphics-capable printers with optional printer presenter print receipts, management
reports and coupons. ARGO 7” and 15” units allow the users to enter an e-mail address or phone number
via the on-screen keypad to receive an electronic receipt.
—— Contains standard LED back-light signage and available optional high-topper for deep cabinet models.
—— Supports TCP/IP Ethernet (standard), or optional dial-up (Triton POTS modem) communication.
—— Utilizes a high-capacity electronic journal to store transaction details for later printout and analysis.
—— Satisfies Americans with Disabilities Act (ADA) specifications for height and access, and includes voice
enabled headphone jack with audio transactions for the visually impaired.
—— Dispenses multiple currency types, including paper and polymer notes.
—— Contains a camera ready port at top of the control panel for available camera kits.
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standard features
—— Management Functions allows extensive control and customization of operating parameters, also see
the X3 Configuration Manual.
—— Password protection for Management Functions and key management areas.
—— Optional Message Authentication Code (MAC) data encryption protocol provides increased message
traffic protection between the ATM and the Host. Triple DES compliant.
—— Optional TCP/IP with secure socket layer (SSL) and transport layer security (TLS) adds another level
of security for ATM to Host communications.
—— Multi-Language Support enables the customer to select a preferred language (such as French or Spanish)
for customer screens and receipts.
—— Transaction and Account Type Configuration enables selection of additional transactions (transfers or
balance inquiries) or accounts (savings or credit card) that will be presented to the customer.
—— The ATM transfers status information to the host processor using status monitoring with options to
send basic or advanced monitoring information.
—— Triton Connect™ remote monitoring software allows the user to view the journal, monitor operation
and alarm conditions, update operating parameters, update software, and reset the ATM.
—— Cabinets available in UL 291 Business Hours or UL 291 Level 1 Safe models.
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specifications
7” 12.1” 15”
Operating Systems Windows CE 5.0, 6.0, or 7.0 Windows CE 5.0, 6.0, or 7.0 Windows CE 7.0
RAM 512 MB 512 MB 512 MB
Flash Drive 128 MB 128 MB 128 MB
TCP/IP 10 BASE-T/100 BASE-TX 10 BASE-T/100 BASE-TX 10 BASE-T/100 BASE-TX
with SSL/TLS with SSL/TLS with SSL/TLS
Power Requirements • Max current: 3.3A @ • Max current: 3.3A @ • Max current: 3.3A @
115 VRMS at 60Hz 115 VRMS at 60Hz 115 VRMS at 60Hz
• Voltage: 100-240 VRMS • Voltage: 100-240 VRMS • Voltage: 100-240 VRMS
at 50/60 Hz at 50/60 Hz at 50/60 Hz
• Idle power consump- • Idle power consump- • Idle power consump-
tion: 0.6A @115 VAC at tion: 0.6A @115 VAC at tion: 0.6A @115 VAC at
60 Hz 60 Hz 60 Hz
• Max Load power con- • Max Load power con- • Max Load power con-
sumption: 396 watts @ sumption: 396 watts @ sumption: 396 watts @
120 VAC 120 VAC 120 VAC
Temperature Range • 10° C - 40° C • 10° C - 40° C • 10° C - 40° C
• 50° F - 104° F • 50° F - 104° F • 50° F - 104° F
Relative Humidity • 20% - 80% for paper • 20% - 80% for paper • 20% - 80% for paper
(non-condensing) notes notes notes
• 20% - 70% for polymer • 20% - 70% for polymer • 20% - 70% for polymer
notes notes notes
LCD Resolution 800 x 480 capacitive touch 800 x 600 1024 x 768 capacitive touch
LCD Back-light LED LED LED
Modem (Optional) 56,000 bps 56,000 bps 56,000 bps
EMC Standard EN55024 EN55024 EN55024
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basic operations
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control panel layout
The ATM’s user interface consists of the LCD screen, receipt chute, card reader, T9 keypad, bill tray, and audio jack
for the visually impaired. The 7” and 15” have capacitive-touch LCD screens.
The 12” LCD display contains capacitive-touch screen-function keys arranged in two four-key groups on the left
and the right of the screen. A screen-function key becomes active when a corresponding function or menu option
is present next to that key.
voice-enabled transaction
The ATM provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of
headphones and receive spoken instructions to assist them in using the ATM per the requirements of the Ameri-
cans with Disabilities Act (ADA).
A raised headphone symbol helps the user to locate the headphone jack. The ATM will automatically detect the
headphones when plugged into the jack, and will immediately switch to voice mode. A brief spoken tutorial will
orientate the customer to the ATM’s control panel interface. Once the customer begins a transaction, spoken prompts
will provide feedback and guide the customer through a successful transaction.
e-receipt technology
ARGO 7 and ARGO 15 models provide optional e-receipt technology. Units without a printer must use E-Receipt
or no receipt. The customer may choose a standard printed receipt via text message or email. Neither the ATM or
Triton retains the email information nor will either use it for marketing purposes. The screen will display the (*)
character in place of the actual email account information.
ATM reports may also be sent with this feature enabled, except for journal reports.
The ARGO 12 screen model does not have the e-receipt technology.
**Note**
The ATM must use the IP Communication setup for electronic receipts for this option and ATM reports. Text
receipts to a mobile phone require a processing fee.
Configure the E-Receipt via Management Functions: Terminal Configuration (6) > More Options (0) > Electronic
Receipts (7).
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keypad operations
The main keypad consists of ten alphanumeric keys, two directional arrow keys, and four large function keys
located in a 16-key group below the LCD screen. The keys have integral raised braille symbols to conform to ADA
requirements. When the screen requests numeric characters, press the desired numbers on the keypad.
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on-screen keypad
Certain Management Functions screens require the entry of alpha and/or numeric characters. The ARGO series
offers three types of virtual on-screen keyboards: qwerty, alphanumeric, and alphabetic. Users may toggle between
the three keyboards by pressing the Change Keyboard Style button. The Left button moves the cursor one character
to the left. The Right button moves the cursor one character to the right. The Backspace button deletes the character
to the cursors immediate left. The Cancel button returns to the previous screen and does not save the entered data.
The Enter and Return button saves the entered data and returns to a previous screen.
The ARGO 7 and 15 enter the data by touching the correspondent character on the virtual on-screen keyboard.
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On the ARGO 12 display, press the F8 function key, bottom right of screen, to access the virtual keyboards. Use the
keypad described below to navigate and enter the required data.
1. Press the Arrow keys (< and >), the <8> key - (Up), and the <0> key - (Down) to navigate the on-screen
keyboard.
2. Press the <ENTER> key to select the highlighted key entry.
3. Press the <CTRL> key to switch between upper and lower case characters.
4. Press the <CANCEL> key to Exit the keyboard.
5. Press the <CLEAR> key to Backspace.
6. Press the <1> key to reposition the keyboard to another location on the display.
7. Press the <2> key to position the cursor on a new line
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menu-based operation
The ATM operates as a menu driven system. Messages and menu options presented on the LCD display screen will
guide the user’s actions. Press the on-screen key of your choice or one of the keys located to the left and right of the
display for the ARGO 12 to select the desired menu option. For security reasons, many screens will time-out after
a preset time interval, usually 120 seconds. The time-out length may vary depending on the function performed.
When a screen times out, the next screen will ask the user if they want to remain in the Management Functions. If
the user presses the Cancel button, the ATM displays the Customer Welcome screen. If the user presses the Enter
button, the screen returns to the active function prior to the time-out. If the user does not select within an additional
30 seconds, the ATM will automatically go to the welcome screen.
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customer transactions
A customer begins a transaction by inserting their bank card into the ATM’s card reader. A fully inserted card
will allow a proper read of the magnetic stripe and/or EMV chip. An incorrectly inserted card will cause the
screen to display a warning message. If the Auto Selection Language is disabled on the EMV Configuration
menu, the screen will display a language selection menu before proceeding with the transaction. For EMV trans-
actions, the display will instruct the user to remove the card prior to dispensing the cash.
Once the card has been read successfully, the customer must enter their PIN code. The customer will select the
transaction type and account, followed by a transaction amount. A surcharge message, if applicable, can appear
at the beginning or end of the customer transaction based on the preferences set within Management Functions.
The transaction typically processes within seconds. With a successful transaction, the display prompts the cus-
tomer to retrieve the requested cash and/or the transaction receipt. With a declined transaction, the ATM will
print a receipt indicating the problem. The figure below shows the ATM transaction process.
The ATM must be configured with a Host processor before a customer’s transaction can take place. The ATM
sends the customer transaction request to the processor. The processor, a financial intermediary, such as an
independent sales organization (ISO), bank, or other institution, provides transaction processing services for the
ATM.
The processor routes the transaction to the appropriate ATM network based on factors like the type of ATM or
card used and location of the customer’s bank. The transaction can transfer between several networks before
ultimately reaching the customer’s bank or credit card company.
Regionally or nationally organized clearing house for financial transaction, an ATM network, deals directly with
the appropriate financial institution, such as the customer’s bank or credit card company, to complete the trans-
action. The ATM network routes the transaction to the appropriate institution, confirms the successful comple-
tion of the transaction, and sends a confirmation message back to the processor. If the process was for a cash
withdrawal, an electronic funds transfer (EFT) takes place to debit the funds and any applicable surcharge from
the customer’s account and credit the funds to the processor’s bank account.
The processor forwards a confirmation message and authorization to dispense currency to the ATM. The ATM
dispenses requested currency and a receipt of the transaction. The processor credits the merchant’s account for
any cash withdrawals plus surcharge fees typically by the end of the next business day.
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setup basics
Triton ATMs require a setup configuration for normal operations. This section lists the minimum configuration
requirements for the ARGO Series.
**Note**
On the first startup, the ATM displays error code 246. You must change the master password before the ATM be-
comes operational. Enter an appropriate password to view the Management Functions menu.
Apply power to the ATM and use the steps below to log into the Management Functions program.
1. Press the Management Functions key on the opening menu screen or on the keypad, press and hold the
<CTRL> key, press the <1> key, then release both keys.
2. Enter the user ID and password to access Management Functions menu. The factory default settings are 00
for the user ID and 1234 for the password, so the default log on will be 001234.
3. Press the Enter button.
Use the Triton Configuration Wizard, or complete the minimum required items below to configure the ARGO
Series for service.
The Management Functions section of this manual or the X3 Configuration Manual contains more configuration
items.
After completing the setup, the ATM should communicate with the HOST processor and prepare to process
transactions. This completes the basic setup requirements for the ARGO Series. For optional configurations,
please see the X3 Configuration Manual or call Triton Technical Support.
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triton configuration wizard
The wizard will setup the minimum requirements for the ARGO Series. If you are familiar with the ARGO series,
you may choose to bypass the wizard and go directly to the Management Functions in the next section.
**Note**
On the first startup, the ATM will display error code 246. You must change the master password before the ATM
becomes operational. Enter an appropriate password to view the Management Functions menu.
log on
Apply power to the ATM and use the steps below to log into the Management Functions program.
1. Press the Management Functions key on the top menu screen, or on the keypad press and hold the <CTRL>
key, press the <1> key, then release both keys.
2. Input a user ID and password to access Management Functions menu. The factory default settings are 00 for
the user ID and 1234 for the password so the default log on will be 001234.
3. Press the Enter button.
4. The Triton Configuration Menu will appear automatically. Press the Next button to begin the ATM configu-
ration.
**Note**
The user may navigate to the Configuration Wizard at any time via Management Functions >Terminal Configura-
tion (6) > More Options (0) > Configuration Wizard (9).
The yellow information box in the top, left portion of the screen in the Configuration Wizard informs the user
which options on the menu are required configuration items and which are optional configuration items. The Host
processor may require more than Triton’s minimum requirements.
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5. Use the Up and Down button to highlight the desired function, then press the Select button to activate the
function. Select Set Master Password (1). Use the on-screen numeric keypad to enter a new master password.
Do not include the user ID. The password may be 4-12 numeric characters. Press the Enter button to save the
password and return to Configuration Wizard menu. Press the Clear button to eraser the all characters in the
text box. Press the Cancel button and return to the Configuration Wizard menu without saving the password.
6. Select Terminal ID (2). Press the Change Keyboard Style button to select the on-screen alphanumeric,
qwerty, or numeric keyboard. The Left and Right buttons will move the cursor one position per click. The
Backspace button deletes the character to the left of the cursor.
7. Enter the Terminal ID data, maximum of 15 characters with no spaces, provided by the host processor.
8. Press the Enter and Return button to save the Terminal ID and return to the Configuration Wizard menu.
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9. Select Surcharge Amount (3). Use the on-screen numeric keypad to enter the desired surcharge amount.
10. Press the Enter and Return button to save and return to the Configuration Wizard menu.
11. Select Set Date (4). Use the on-screen numeric keypad or the front panel keypad to enter the current date.
12. Follow the instructions above the date block, when using the front panel keypad. May use the on-screen nu-
meric keypad’s < and > buttons or the Left and Right buttons, to toggle between the month, day and year. The
Up and Down buttons will increment the highlighted number.
13. Press the Enter and Return button to save the date and return to the Configuration Wizard menu.
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14. Select Set Time (5). Use the numeric on-screen keypad to enter the current time.
15. Follow the on-screen instructions above the time block when using the front panel keypad. Also, may use the
on-screen numeric keypad’s < and > buttons or the Left and Right buttons to toggle between the hour, min-
ute, second, and meridiem values. The Up and Down buttons will increment the highlighted number. Arrows
located on the right side of the time block may also be used to increment the highlighted time.
16. Press the Enter and Return button to save the Time and return to the Configuration Wizard menu.
17. Press the Next button in the bottom, right corner of the screen to continue to the next set of requirements.
18. Select Active Cassette (1) and select the desired cassette, if the ATM dispenser contains more than one cassette,
then proceed to step 19.
**Note**
Cash notes must be loaded into an active cassette to complete the Multiple Amount (denomination) function.
The ATM will not enter into service until the dispenser has performed a successful test dispense and the Multiple
Amount has been set. Must follow the instruction steps in sequence.
19. Select Multiple Amount (3). Open the vault to access and remove the cassette, then press the Enter button.
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20. Replace the cassette into the dispenser. Press the Enter button.
21. Enter Multiple Amount which is the note value (i.e. $5, $10, $20). Press the Enter and Return button.
22. Select Start Quantity (4). Remove and replenish the cassette. Press the Enter button.
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23. Enter the number of notes loaded into the cassette. This is not the value of the cashed added. Press the Enter
and Return button, left image below.
24. The ATM will automatically perform a Trial Cassette Close, right image below.
25. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Trial Cassette Close report.
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26. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Trial Cassette
Close report.
27. To send the report to another computer, press the Email button.
28. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. The Left button moves the cursor one character to the left. The
Right button moves the cursor one character to the right. The Backspace button deletes the character to the
cursors immediate left. Press the Enter and Return button. The next screen will show the email address en-
tered. Press the Enter button to accept the address and send the Trial Cassette Close report to the email address
or press the Cancel button to return to the Trial Cassette Close screen.
29. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Trial
Cassette Close report.
30. After printing, saving, or emailing the report, press the Back button to return to the Trial Cassette Close
screen.
31. Press the Back button to return to the Configuration Wizard menu. Press the Next button to continue to the
next set of requirements.
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**Note**
The selections made in the Protocol menu will affect option 3 of the Configuration Wizard menu. If using TCP/
IP, the user will see the option Primary Address and port number. If using a dial-up connection, user will see the
option Primary Phone. The example screens below follow the Ethernet connection setup.
32. Select Protocol (1). Press the Up or Down button to highlight the protocol option provided from the host
processor. Press the Select button to enter a check mark in the box. Press the Save and Return button.
33. Select Message Format (2). Press the Up or Down button to highlight the format option provided from the host
processor. Press the Select button to enter a check mark in the box. Press the Save and Return button.
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34. Select Primary Host Address (3). Press the Change Keyboard Style button to select the on-screen alphanu-
meric, qwerty, or numeric keyboard. The Left and Right buttons move the cursor one position per click. The
Backspace button deletes the character to the left of the cursor.
35. Enter the Domain name or IP address with the port number via on-screen keyboard.
36. Press the Enter and Return button.
37. If no additional protocol information is required by the host processor, press the Next button and proceed to
step 46.
38. Select Backup Host Address (4). Press the Change Keyboard Style button to select the on-screen alphanumeric,
qwerty, or numeric keyboard. The Left and Right buttons move the cursor one position per click. The Back-
space button deletes the character to the left of the cursor.
39. Enter the Domain Name or IP address via on-screen keyboard.
40. Press the Enter and Return button.
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41. Select Enable SSL (5) only if the host processor requires it. A check in the box indicates SSL enabled, left
image below.
42. Select Enable Communication Header (6) only if the host processor requires it. A check in the box indicates
Communication Header enabled, right image below.
43. Select Communications Header (7) only if the host processor requires it and option (6) is checked.
44. Enter the case-sensitive communications header provided by the host processor using the on-screen keyboard.
Press the Change Keyboard Style button to select either alphanumeric, qwerty, or numeric keyboard.
45. Press the Enter and Return button, then press the Next button to continue to the next set of requirements.
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**Note**
If the keypad already contains user 1 and user 2 passwords, option 1 will display Change Passwords. The steps be-
low are the same for either Set Password or Change Password. If you do not wish to change the passwords or any of
the keys, press the Back button and proceed to the Management Functions section.
46. Press the Next button again if this screen is not displayed. Select Change Passwords (1) (for the T9 keypad).
PCI requires dual authentication, meaning two users must be present to complete the T9 customer keypad
configuration.
**Note**
The onscreen keypad is disabled for the following steps. Enter the passwords using the ATM front panel keypad.
If a mistake or error occurs, the ATM will go back to the Change Password screen. The users will have to step
through the sequence again. If user 1 password changed, enter the password and the new password can be the
same password.
47. Enter current user 1’s password using the T9 keypad, then press the Enter button.
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**Note**
The Password must be 8 to 16 characters
48. Enter user 1’s new password using the T9 keypad, then press the Enter button. Verify the new password again
and press the Enter button.
**Note**
A good user 1 password change will proceed to change user 2’s password.
49. Enter current user 2’s password via the front panel T9 keypad, then press the Enter button.
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50. Enter user 2’s new password using the T9 keypad, then press the Enter button. Verify the new password again
and press the Enter button.
Caution
The Master Keys and instructions are provided by the host processor and vary from ATM to ATM. Steps 52
through 58 are an example of what a user should see when entering master keys. Check digits shown are for ex-
ample purposes only.
51. Select either Enter PIN Master Keys (2) or Enter MAC Master Keys (3), and follow on-screen instructions. Host
processor will provide master keys and specific instructions for entering keys.
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52. Use the T9 keypad to enter user 1’s password, then press the Enter button. Enter user 2’s password, then press
the Enter button.
**Note**
The on-screen keypad references the letters to the locations on the ATM keypad.
53. Use the ATM’s keypad to enter user 1’s current master keys per the host processor instructions, then press
the Enter button. Compare check digits on screen to check digits provided by host processor.
54. If the on-screen digits are the same as the processor’s digits, press the Enter button.
**Note**
If the on-screen check digits do not match the check digits provided by the host processor, press the Cancel button
to terminate key entry. Select either Enter PIN Master Keys (2) or Enter MAC Master Keys (3), and follow on-screen
instructions to re-enter the keys.
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55. Press the Enter button to add the second key part, left image below.
56. Use the ATM’s keypad to enter user 2’s current second master keys per the host processor instructions, then
press the Enter button, right image below.
57. Compare check digits on screen to check digits provided by the host processor. If the on-screen digits are the
same as the processor’s digits, press the Enter button, left image below.
**Note**
If the on-screen check digits do not match the check digits provided by the host processor, press the Cancel button
to terminate key entry. Press either Enter PIN Master Keys (2) or Enter MAC Master Keys (3), and follow the on-
screen instructions.
58. If the master keys were entered successfully, right image below, press the Enter button to return to the Config-
uration Wizard menu.
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59. Select Download Working Keys (4).
60. Press the Enter button to contact the host and download the working key.
61. After a successful download of the keys, press the Enter button to return to Configuration Wizard menu.
62. Press the Next button in the bottom, right corner of the screen to continue to the final requirements in the
Configuration Wizard.
63. All message selections on the final screen are optional. Press Welcome Message (1), Store Message (2), Marketing
Message (3), or Exit Message (4) as desired. Use the on-screen alphanumeric, numeric, or qwerty keyboard to
enter a message, then press the Enter and Return button to save.
64. After completing these steps, press the Next button in the bottom, right corner of the screen. This completes
the Configuration Wizard and returns the user to Management Functions menu. Continue to the next section.
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emv configuration
1. Navigate to Management Functions > Terminal Configuration (6) > More Options (0) > EMV Configuration
(5) to view or configure the EMV settings.
2. Select EMV Processing (1) to toggle on (check mark) or off (no check mark). This option enables the EMV
card reader to read the chip on the cards.
3. Select EMV Application Settings (2) to view a list of all EMV Application Settings loaded on the ATM. A
check mark indicates that an enabled application. Press the Page Up and Page Down buttons to navigate
through the options. Press the Enable/Disable button or touch the desired file to toggle on (check mark) or
off (no check mark), then press the Save and Return button.
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**Note**
With a check mark in the EMV Processing (1) box, options (3-6) become functional.
4. Select ICC Latching (3) to toggle on (check mark) or off (no check mark). This option enables latching in the
EMV card reader, left image below.
5. Select Non-ICC Transactions (4) to toggle on (check mark) or off (no check mark). This option allows the
ATM to process magnetic stripe-only transactions, right image below.
6. Select ICC Fallback to Magnetic Stripe (5) to toggle on (check mark) or off (no check mark). This option al-
lows the ATM to process a card as a magnetic stripe transaction if the chip on the card fails, left image below.
7. Select EMV Journal Entries (6) to toggle on (check mark) or off (no check mark). This option directs the
ATM to record extra received/transmitted data to the journal during an EMV transaction for dispute resolu-
tion, right image below.
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8. Select Terminal EMV Configuration (7) to generate a management report that contains current EMV ker-
nel settings and terminal EMV configuration. The screen will display the report. Use Page Up, Page Down,
Home, and End buttons to navigate through the report.
9. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Terminal EMV Configuration report.
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10. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Terminal EMV
Configuration report.
11. To send the report to another computer, press the Email button.
12. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. The Left button moves the cursor one character to the left.
The Right button moves the cursor one character to the right. The Backspace button deletes the character to
the cursors immediate left. Press the Enter and Return button. The next screen will show the email address
entered. Press the Enter button to accept the address and send the Terminal EMV Configuration report to the
email address or press the Cancel button to return to the Terminal EMV Configuration report screen.
13. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Termi-
nal EMV Configuration report.
14. After printing, saving, or emailing the report, press the Back button to return to the EMV Configuration
screen.
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15. Select Last Transaction’s EMV Data (8) to generate a management report that contains current kernel settings
and EMV data from the last transaction. The screen will display the report. Press the Page Up, Page Down,
End, or Home button to navigate through the report.
**Note**
If the ATM reboots after the last EMV transaction, no data is available.
16. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Last Transaction EMV Data report.
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17. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Last Transaction
EMV Data report.
18. To send the report to another computer, press the Email button.
19. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. The Left button moves the cursor one character to the left. The
Right button moves the cursor one character to the right. The Backspace button deletes the character to the
cursors immediate left. Press the Enter and Return button. The next screen will show the email address en-
tered. Press the Enter button to accept the address and send the Last Transaction EMV Data report to the email
address or press the Cancel button to return to the Last Transaction EMV Data screen.
20. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Last
Transaction EMV Data report.
21. After printing, saving, or emailing the report, press the Back button to return to the EMV Configuration
screen.
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22. Select Auto Select Language (9) to toggle on (check mark) or off (no check mark). This option enables auto
selection of the language for an EMV transaction based on the preferred language on the card. Disable this
feature so the display will present the language selection screen to the customer.
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e-receipt configuration
**Note**
Currently this option applies to the ARGO 7, 15, and FT models and communicating via TCP/IP. The Host
Address (2), Host Port (3), Host Response Timeout (5), Electronic Receipt Heartbeat Interval (6), and Enter Host
Password (7) are set by Triton. Do not change these option value unless the main board has been replaced and/or
the values are specified by Triton Technical Support.
1. On the ATM, navigate to Management Functions > Terminal Configuration (6) > More Options (0) > Electron-
ic Receipt Host Config (7).
2. Select Enable Electronic Receipts (1) to toggle on (check mark) or off (no check mark). This option activates
the electronic receipts feature and allows the ATM to email eligible ATM reports..
3. Select Enable SMS (4) to toggle on (check mark) or off (no check mark). This option activates the text mes-
saging feature.
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4. Triton recommends the settings for the Host Response Timeout (5) and Electronic Receipt Heartbeat Interval
(6) as a reference point, but may be changed to troubleshoot connectivity.
5. Once the option Enable Electronic Receipts (1) has been toggle on (check mark), select Test Host Connection
(8) and test the connection between this ATM and the electronic receipt host. Press the Enter button to test
the connection. The ATM will display a screen with either, failed to contact the host or host contacted suc-
cessfully.
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management functions
The Terminal Close menu allows the user to manage various close functions necessary for the management and
accounting of the ARGO ATM Series. For more information on each function, please see the X3 Configuration
Manual. For more details on cassette close procedures, see the section of this manual labeled Cassette Close.
diagnostics
The Diagnostics menu allows the user to view various parameters and statuses of the ATM, and check the status
and function of various components in the ATM.
electronic journal
The Electronic Journal menu allows the user to view, print, and manage various journal entries. This information
should be maintained in case of customer inquiry and for troubleshooting purposes.
password maintenance
The Password Maintenance menu allows the currently-logged user to change their username and password, add
or remove users, control user access, List username by ID numbers, and list user access report for their available
activities.
system parameters
The Systems Parameters menu allows the user to manage various basic settings on the ARGO Series, such as Date
and Time, Volume Control, and Shutdown Terminal. For more information on each function, please see the X3
Configuration Manual.
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terminal close functions
schedule close
Schedule Close is used to enable/disable and set times for automatic day closes.
1. Navigate to Management Functions > Terminal Close Functions (1) > Schedule Close (1).
2. Select Enable Schedule (1) to toggle the option on (check mark) or off (no check mark).
**Note**
Use the < and > buttons on the on-screen numeric keypad, the ATM front panel keypad, or the onscreen Left and
Right buttons to toggle between the hour, minute, and second. Use the gray arrows in the time block or the Up and
Down buttons to increment the values.
4. Use the on-screen numeric keyboard to set the desired time for ATM to perform a scheduled close.
5. Press the Enter and Return button to save changes and return to Schedule Close menu.
6. The Day of the Week option is automatically set to Every Day. Press the Save and Return button to save changes
and return to the Terminal Close Functions menu.
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send terminal totals
This option enables or disables automatic transmission of ATM close totals to the host processor.
trial close
The Trial Close option is used to complete daily balancing of the cash dispenser with the processor. A summary of
all transactions since the last Day Close can be printed, when totals are sent from the host processor. This function
does not clear totals or change the business date.
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3. The ATM will contact the host, then display the Trial Close Report. To print a hard copy, press the Print but-
ton, then press the Enter button to print a copy via the receipt printer. The screen will return to the Trial Close
report.
4. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button and the screen will return to the Trial Close
report.
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5. To send the report to another computer, press the Email button.
6. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or
Qwerty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will
show the email address entered. Press the Enter button to accept the address and send the Trial Close report
to the email address or press the Cancel button to return to the previous screen and correct the email ad-
dress.
7. User will receive either a success or a fail screen. Press the Enter button.
8. After either printing, saving or emailing the report, press the Back button to return to the Terminal Close
Functions screen.
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day close
This function completes the daily balance of the cash dispenser with the processor. This function clears totals and
resets the business date. A summary of all transactions since the last Day Close can be printed when totals are sent
from the host processor.
3. The ATM will contact the host, then display the Day Close report. To print a hard copy, press the Print button,
then press the Enter button to print a copy via the receipt printer. The screen will return to the Day Close re-
port.
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4. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save pro-
cess. When the process is complete, press the Enter button and the screen will return to the Day Close report.
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7. User will receive either a success or a fail screen. Press the Enter button.
8. After either printing, saving, or emailing the report, press the Back button to return to the Terminal Close
Functions screen.
This function generates a report to help balance specific cassette(s) in the dispenser without resetting the value(s)
to zero. The report summarizes all activity for chosen cassette(s) since the last cassette close.
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**Note**
If the dispenser has more than one note cassette, the Page Up, Page Down, Home, and End buttons will be avail-
able to navigate through the report.
4. The screen will display the Trial Cassette Close report. To print a hard copy, press the Print button, then press
the Enter button to print a copy via the receipt printer. The screen will return to the Trial Cassette Close report.
5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button and the screen will return to the Trial Cassette
Close report.
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6. To send the report to another computer, press the Email button.
7. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will show
the email address entered. Press the Enter button to accept the address and send the Trail Cassette Close report
to the email address or press the Cancel button to return to the previous screen and correct the email address.
8. User will receive either a success or a fail screen. Press the Enter button.
9. After either printing, saving, or emailing the report, press the Back button on the Trial Cassette Close report
to return to the Terminal Close Functions screen.
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cassette close
This function generates a report to help balance specific cassette(s) in the dispenser. The report summarizes all
activity for chosen cassette(s) since the last cassette close and clears cassette totals from the ATM.
4. The screen displays the Cassette Close report. To print a hard copy, press the Print button, then press the Enter
button to print a copy via the receipt printer. The screen will return to the Cassette Close report.
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5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button and the screen will return to the Trial Cassette
Close report.
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8. User will receive either a success or a fail screen. The screen will return to the Cassette Close report.
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10. Remove the cassette and replenish the cash. Return the cassette to the dispenser. Press the Enter button.
11. Use the front panel or on-screen numeric keypad to enter the number of bills in the cassette. This is not the
cassette value.
12. Press the Enter and Return button. The screen will display a Trial Cassette Close report, left image below. Press
the Print button to print a hard copy via the receipt printer, or press the Save To File button to save the report
onto a USB drive, or press the Email button to email the report to a designated computer.
13. After printing, saving, or emailing the new report, press the Back button. The ATM will contact the host and
return with a Day Close report. Print, save, or email the new report.
14. Press the Back button to return to the Terminal Close Functions screen.
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cassette close options
1. Navigate to Management Functions > Terminal Close Functions. Select the desired cassette close options. Cas-
sette Close Options (8) allow the user to customize close experience.
2. Select Perform Day Close (1) to toggle on (check mark) or off (no check mark). This option, when enabled
(checked), will automatically perform a day close at the end of a cassette close.
3. Select Show Current Cassette Totals (2) to toggle on (check mark) or off (no check mark). This option, when
enabled (checked), will display the current totals report when performing a close.
4. Select Prompt for Cassette to Close (3) to toggle on (check mark) or off (no check mark). This option, when
enabled (checked), will prompt the users for which cassettes should be selected for the close.
5. Select Prompt for Cassette to Replenish (4) to toggle on (check mark) or off (no check mark). This option, when
enabled (checked), will prompt the user for which cassettes should be selected to replenish.
6. Select Display New Cassette Totals (5) to toggle on (check mark) or off (no check mark). This option, when
enabled (checked), will display the new totals report when performing a close.
7. When finished with selecting the cassette close option, press the Save and Return button to return to the
Terminal Close Functions screen.
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add cash
This function allows a user to add notes to one or more cassette(s) without performing a cassette close operation,
and automatically provides additional journal entries for documentation.
4. Remove the selected cassette and replenish the cash into the cassettes.
5. Press the Enter button.
6. Use the front panel or on-screen numeric keypad to enter the number of bills added to cassette. This is not
the cassette value.
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diagnostics
terminal status
The Terminal Status menu allows the user to view ATM errors and history, reset current ATM errors, view, import
or export parameters, restore default parameters, and view software update history. To locate the Terminal Status
menu, there are two paths to navigate, either Management Functions > Diagnostics (2) > Terminal Status (1) or
Management Functions > Terminal Status (8). This document will take the shorter path.
4. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Current Terminal Error report.
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5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button and the screen will return to the Current Ter-
minal Error report.
6. After printing or saving the report, press the Reset Terminal Error button to clear the error. Press the Back
button to return to the Terminal Status screen.
7. If the ATM error does not clear, perform the corrective actions from above.
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4. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Terminal History Error report.
5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button and the screen will return to the Terminal
History Error report.
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6. To send the report to another computer, press the Email button.
7. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will show
the email address entered. Press the Enter button to accept the address and send the Terminal Error History
report to the email address or press the Cancel button to return to the previous screen and correct the email
address.
8. User will receive either a success or a fail screen. Press the Enter button and the screen will return to the
Terminal Error History report.
9. After printing, saving, or emailing the report, press the Back button to return to the Terminal Status screen.
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reset terminal error
Navigate to Management Functions > Terminal Status (8) and select Reset Terminal Error(3). No further action
from user is required. This function will attempt to reset the current ATM error.
configuration summary
The Configuration Summary generates a management report that contains current ATM configuration and hard-
ware status information. Information is provided for all ATM configuration areas, including software, peripherals,
communications, and messaging.
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4. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Configuration Summary report
5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Configuration
Summary report
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6. To send the report to another computer, press the Email button.
7. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will show
the email address entered. Press the Enter button to accept the address and send the Configuration Summary
report to the email address or press the Cancel button to return to the previous screen and correct the email
address.
8. User will receive either a success or a fail screen. Press the Enter button and the screen will return to the
Configuration Summary report.
9. After printing, saving, or emailing the report, press the Back button to return to the Terminal Status screen.
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restore default parameters
This option allows user to set the ATM back to factory default settings. All current parameters that have been mod-
ified from factory default settings will be deleted. This function does not reset the journal or T9 keypad.
This function saves the current ATM parameters to a USB drive inserted into any available USB port on the main
board/baseboard.
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4. Use the on-screen Alphanumeric, numeric, or qwerty keyboard and name the parameter file. Press the Enter
and Return button to export the current parameters to an external USB drive.
5. If the ATM operates via an Ethernet IP Address, press the Yes or No button to save or not save the Ethernet IP
setting, left image below.
6. If the ATM has graphics, press the Enter button to copy the graphics or press the Cancel button to abort the
graphics, right image below..
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7. The ATM will notify an image on the USB device has the same name as the image requested to be saved. Press
the Enter button to replace the USB image file with the ATM file. Press the Cancel button not to replace the
file. The ATM will notify each duplicate file name to be replaced or not.
8. After the parameters are saved, press the Enter button to the Terminal Status screen.
This function restores a previously saved set of ATM parameters via a USB drive inserted into an available USB
port on the main board.
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4. If the screen displays the desired TSF file, use the Up or Down button to highlight the file and press the Enter
and Return button. The mainboard will upload the file. After the screen shows the parameters were restored
successfully, press the Enter button to return to the Terminal Status screen. Navigate to the Software Update
History section.
5. If the screen does not display the desired TSF file, proceed to the next step.
6. Touch Browser (1) Look in: on the screen or press the keypad number (1).
7. Press the Up or Down button to highlight the desired file location. Press the Select button to check the box.
Press the Save and Return button.
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8. If the TSF file is not displayed, touch Browser (2) Files of Type: on the screen or press the keypad number (2).
9. Press the Up or Down button to highlight the desired TSF file. Press the Select button to check the box. Press
the Save and Return button.
10. Press the Up or Down button to highlight the desired TSF file. Press the Enter and Return button. The main-
board will upload the file. After the screen shows the parameters were restored successfully, press the Enter
button to return to the Terminal Status screen.
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software update history
This function generates a report of all software updates installed onto the ATM.
4. To print a hard copy, press the Print button, then press the Enter button to print a hard copy via the receipt
printer. The screen will return to the Software Update History report.
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5. To save the report onto a USB drive, press the Save to File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Software Update
History report.
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8. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Soft-
ware Update History report.
9. After printing, saving, or emailing the report, press the Back button to return to the Terminal Status screen.
This function generates a report identifying the type of cash dispenser installed and the dispenser status check.
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4. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Cash Dispenser Status report.
5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Cash Dispenser
Status report.
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6. To electronically sent the report to another computer, press the Email button.
7. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will show
the email address entered. Press the Enter button to accept the address and send the Cash Dispenser Status
report to the email address or press the Cancel button to return to the previous screen and correct the email
address.
8. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Cash
Dispenser Status report.
9. After printing, saving, or emailing the report, press the Back button to return to the Terminal Status screen.
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purge (dispenser)
This option allows users to cycle the dispenser in order to clear the note path. Any jammed bills should be depos-
ited in the reject bin/cassette.
test dispense
This function dispenses notes from each operational cassette into the reject cassette. No notes are sent to exit.
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3. Once completed, document any error codes reported. Press the Enter button, then press the Back button twice
to return to the Diagnostics screen.
This functions generates a report showing the card reader hardware status.
1. Navigate to Management Functions > Diagnostics (2) > Card Reader (5).
2. Select Card Reader Status (1).
3. The screen will display the report. If the report is greater than one page, use the Page Up, Page Down, Home,
or End buttons to navigate through report.
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4. To print a hard copy, press the Print button, then press the Enter button to print a hard copy via the receipt
printer. The screen will return to the Card Reader Status report.
5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is completed, press the Enter button.
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8. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Card
Reader Status report.
9. After printing, saving, or emailing the Card Reader Status report, press the Back button to return to the Card
Reader Diagnostics screen.
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card reader totals
This function generates a management report detailing the various card reader operations, such as number of
cards read, last valid card read, and number of bad card reads.
1. Navigate to Management Functions > Diagnostics (2) > Card Reader (5).
2. Select Card Reader Totals (2). The screen will display the Card Reader Totals report.
3. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Card Reader Totals report.
4. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Card Reader Totals
report.
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5. To send the report to another computer, press the Email button.
6. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will show
the email address entered. Press the Enter button to accept the address and send the Card Reader Totals report
to the email address or press the Cancel button to return to the previous screen and correct the email address.
7. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Card
Reader Totals report.
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8. After printing, saving, or emailing the Card Reader Status report, press the Back button to return to the Card
Reader Diagnostics screen.
scan card
This function reports the number of tracks the card reader is able to scan. If the card can be properly read, the
information from each track will be displayed on screen.
1. Navigate to Management Functions > Diagnostics (2) > Card Reader (5).
2. Select Scan Card (3).
3. Insert card into card reader. Card reader will attempt to read an EMV chip. If no chip is detected, card reader
will read magnetic strip.
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5. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Management Report.
6. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save pro-
cess. When the process is complete, press the Enter button. The screen will return to the Management Report.
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7. To send the report to another computer, press the Email button.
8. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will show
the email address entered. Press the Enter button to accept the address and send the Management Report to
the email address or press the Cancel button to return to the previous screen and correct the email address.
9. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Man-
agement Report.
10. After printing, saving, or emailing the Management Report, press the Back button to return to the Card Reader
Diagnostics screen.
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device status (printer)
This function generates a report showing the current hardware status, including the printer name and any errors.
4. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Device Status report.
5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Device Status
report.
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6. To send the report to another computer, press the Email button.
7. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will show
the email address entered. Press the Enter button to accept the address and send the Device Status Report to
the email address or press the Cancel button to return to the previous screen and correct the email address.
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8. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Device
Status Report.
9. After printing, saving, or emailing the Device Status Report, press the Back button to return to the Printer
Diagnostics screen.
reset/test printer
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ping remote host address (modem/ethernet)
**Note**
If this ATM uses a dial-up modem connection, go to the next page Test (Modem/Ethernet).
4. The screen will display a success or failed test. Press the Enter button to return to the Modem | Ethernet screen.
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test (modem/ethernet)
**Note**
If this ATM uses an Ethernet connection, go to the next section Ping Remote (Modem/Ethernet).
5. Press the Back button (2) twice to return to the Terminal Diagnostics screen.
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device status (keypad)
This function generates a report showing the current hardware status, serial number, version number, and loaded
encrypted key check digits.
4. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Keypad Status report.
5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. When the process is complete, press the Enter button. The screen will return to the Keypad Status
report.
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6. To send the report to another computer, press the Email button.
7. Press the Change Keyboard Style button to select the appropriate on-screen Alphanumeric, Numeric, or Qw-
erty keyboard and enter a valid email address. Press the Enter and Return button. The next screen will show
the email address entered. Press the Enter button to accept the address and send the Keypad Status report to
the email address or press the Cancel button to return to the previous screen and correct the email address.
8. User will receive either a success or a fail screen. Press the Enter button. The screen will return to the Keypad
Status report.
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9. After printing, saving, or emailing the Management Report, press the Back button to return to the Keypad
Diagnostics screen.
test (keypad)
This function allows user to verify operation of the keypad and the on-screen command buttons.
8. Press the Back button twice to return to the Management Functions screen.
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electronic journal
display unaudited records
This function generates a summary of all unaudited journal entries from the last time the journal was audited.
**Note**
Depending on the file size of the collected data, it may take several minutes before the unit presents the report.
3. The screen will display the Journal Data Report. Use the Page Up, Page Down, Home, or End button to nav-
igate through the report.
4. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Journal Data screen.
5. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. Depending on the file size, it may take several minutes to save the file. When the process is complete,
press the Enter button. The screen will return to the Journal Data screen.
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6. After printing, or saving the Journal Data report, press the Back button.
7. Press the Enter button to mark records as audited, or press the Cancel button to leave records unaudited and
return to the Electronic Journal screen.
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display last x
This function can be used to display, print, or save a certain number of electronic journal records whether they are
audited or not.
3. Use the front panel or on-screen numeric keypad to enter the number of journals to display. Press the Enter
and Return button.
4. The screen will display the report. Use the Page Up, Page Down, Home or End button to navigate through the
report.
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5. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Journal Data screen.
6. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. Depending on the file size, it may take several minutes to save the file. When the process is complete,
press the Enter button. The screen will return to the Journal Data screen.
7. After printing or saving the Journal Data screen, press the Back button to return to the Electronic Journal
screen.
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display selected records
This function allows user to sort the journal entries by various criteria.
**Note**
Options Audit Filter (1) and Record Type (2) affects whether option Field (6) and/or Contains(7) are available and
what type of data options they will display.
3. Select Audit Filter (1). Use the Up or Down button to highlight which category of records to view, then press
the Select button to check the box. Press the Save and Return button.
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4. Select Record Type (2). Use the Up or Down button to highlight the desired journal records to view, then press
the Select button to check the box. Press the Save and Return button.
5. Select Date Filter (3). Use the Up and Down buttons to highlight all or a date range of records to view, then
press the Select button to check the box. Press the Save and Return button.
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6. With the Date Filter selected for All, press the Display Selected Records button.
7. The screen will display all records based upon the Audit Filter and Record Type selections.
8. Use the Page Up, Page Down, End, or Home button to scroll through the report.
9. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will return to the Journal Data report.
**Note**
If the Data Filter (3) option is set for Selected Dates, Start Dates (4) and End Dates (5) become available. Use one
of the following methods to toggle between the month, day and year: the < and > on the bottom row of the on-
screen numeric keypad, the Left and Right buttons to the left side of the screen, or the < and > buttons on the
front panel keypad.
11. Select Start Date (4). Set the desired start date, then press the Enter and Return button.
13. If this is not grayed out, select Field (6). Use the Up or Down button to highlight the desired option, then press
the Select button to check the box. Press the Save and Return button.
21. To save the report onto a USB drive, press the Save To File button. Press the Enter button to begin the save
process. Depending on the file size, it may take several minutes to save the file. When the process is complete,
press the Enter button. The screen will return to the Journal Data report.
22. After printing or saving the Journal Data report, press the Back button to return to the Electronic Journal
screen.
**Note**
This function does not delete.
3. Press the Enter button to clear all journal entries and mark as audited or press the Cancel button to return to
the Electronic Journal screen.
4. If the journal entries are marked as audited, press the Enter button on the second Clear Journal screen to
return to the Electronic Journal screen.
This function allows user to specify the destination and date range for archiving audited journal records.
Caution
Choosing None (Delete) option for Archive Location will permanently delete all journal records.
3. Select Archive Location (1). Use the Up or Down button to highlight the desired archive location, then press
the Select button to check the box. Press the Save and Return button.
**Note**
Use one of the following methods to toggle between the month, day and year: the < and > on the bottom row of
the on-screen numeric keypad, the Left and Right buttons to the left side of the screen, or the < and > buttons
on the keypad.
5. Use the on-screen numeric keypad to enter the desired date, or use the Up or Down button to increment the
numbers. Press the Enter and Return button.
7. Press the Enter button to return to the Electronic Journal screen. Press the Back button to return to the Man-
agement Functions screen.
This function sets the parameters to auto archive the audited journal records based on specific date/time, size
limits, and whether to archive unaudited records.
Caution
Choosing None (Delete) option for Archive Location will permanently delete all journal records.
3. Select Archive Location (1). This option selects where the archived audited journal records will be saved.
4. Use the Up or Down button to highlight the desired archive location, then press the Select button to check the
box. Press the Save and Return button.
7. Select Archive audited records older than (days): (3). This option sets the age of a record from the current date
to be archived or deleted when the journal exceeds a specific size.
8. Use the front panel or on-screen numeric keypad or the front panel keypad to enter the number of days. Press
the Enter and Return button.
9. Select Archive unaudited records: (4). When this option is enabled (checked), it allows the archiving or deletion
of unaudited records. A warning screen will follow if enabled.
10. On the warning screen, press the Enter button to enable or press the Cancel button leave the option unchecked.
11. Press the Back button to return to the Management Functions screen.
This function allows the currently-logged-in user to change their password. For example, this function changes
master password if user is logged in with master user ID (00).
**Note**
The screen will display the password with the asterisk (*) character. If the user makes a mistake, press the Clear
button and re-enter the new password.
4. Press the Enter button. Do not include user ID (00-99). Password may be 4-10 numeric characters. Example:
The ATM arrives with a default user ID and password (001234). (00) is the ID. (1234) is the password.
5. Confirm the password by re-entering the new password, then press the Enter button to return to the Password
Maintenance screen.
This function allows the current login user to change their username.
This function allows the Master user to select which Management Functions options will be accessible to other
users.
3. Use the front panel or on-screen numeric keypad to enter the user ID to be modified. Press the Enter or the
Enter and Return button.
4. Use the Up or Down button, or the keypad arrows, < and >, to navigate the list. Press the Enable/Disable but-
ton or the CTRL button on the keypad to toggle the box. A checked box enables the option to the user.
5. Press the Save and Return button to save the changes and return to the Password Maintenance screen.
add user
8. Re-enter the new password for confirmation, then press the Enter button to save changes and return to the
Password Maintenance.
3. Use the front panel or on-screen numeric keypad to enter a user’s ID to delete, then press Enter or the Enter
and Return button.
4. If you receive the screen stating the ID does not exist, press the Enter button to return to the Password Main-
tenance screen.
5. If you enter a valid user ID, press the Enter button to remove the user, or press the Cancel button to return to
the Password Maintenance screen.
This function allows user to set the correct date and time. ATM will not go into service if these parameters are
not set.
**Note**
Use one of the following methods to toggle between the month, day and year: the < and > on the bottom row of
the on-screen numeric keypad, the Left and Right buttons to the left side of the screen, or the < and > buttons
on the keypad. Use the on-screen numeric keypad, the front panel keypad, or the Up or Down button to change
the numbers.
volume control
This function allows user to control the ATM speaker and headphones volume.
3. Wait for the above Shut down screen, before accessing the ATM power supply and press the power switch to
the OFF (O) position.
restart terminal
1. Install USB drive loaded with software into an empty USB port on mainboard/baseboard. The file must be
saved on the root directory of the USB drive.
2. Navigate to Management Functions > System Parameters (5).
3. Select Software Update (7). Press the Up or Down buttons to highlight the desired software file in the Avail-
able Options block.
4. If no files are shown, press the Refresh button. If still no files, verify the USB drive has the software file and is
installed properly on the mainboard/baseboard. The Browser Look in: (1) should show, USB Device.
5. If the Browser Files of Type (2): is blank, press the number 2 on the keypad. The Available Options will display
the software files.
6. Press the Up or Down button to highlight the desired file and press the Select button to check the box.
7. Press the Save and Return button. Press the Enter button to start the file upload.
8. The ATM will upload and install the new software files. This may take several minutes.
Upon arrival, the electronic lock combination consists of six factory default digits, (1-2-3-4-5-6). To open the
electronic lock, follow the steps below:
**Note**
The lock will beep, after each pressed key. The lock will beep twice, after entering the final digit. The lock will beep
three times for an invalid entry.
1. Enter the six (6) digit combination. With a valid combination entry of two (2) beeps, the user has four (4)
seconds to open the lock.
2. With the (3035) lock, turn the outer dial clockwise to the open position, then turn the handle on the vault or
lift the tab on the business ATM to open the door.
3. With the (5715) lock, turn the handle on the vault or lift the tab on the business ATM to open the door.
4. An incorrect combination entry will cause the lock beeps three (3) times. Repeat steps 1 - 3.
For your convenience, Triton Systems provide a YouTube video named “Changing the Combination on an Elec-
tronic Lock with Swing Bolt by Triton Systems/ATMGurus”.
Caution
When selecting a new combination, do not use a birthday, phone number, or other predictable data that could give
correlation between the user and the combination. Always perform this operation with the door open. Test the
changed combination several times before closing the door.
lockout feature
The electronic lock contains a (Wrong Try Penalty) lockout feature to prevent unauthorized personnel from ac-
cessing the cabinet. This feature performs as follows:
1. An entry of four (4) consecutive invalid combinations will start a five (5) minute delay period. The LED flashes
red at ten-second intervals during the delay period.
2. At the end of the five (5) minute delay period, two (2) more consecutive invalid combinations will begin an-
other 5-minute delay period.
3. The electronic lock will not respond to keystrokes during the five (5) minute delay period.
Repeated LED flashing and beeping during the opening step indicates the battery is low and needs immediate
replacement. Triton recommends replacing of the battery at least twice annually. The inside of the vault/cabinet
door for straight deadbolt-style locks contains the battery box. The swing bolt-style lock hides the batteries behind
the dial.
**Note**
The lock contains a non-volatile memory. Even with the batteries removed the lock will retain all programming.
For a straight deadbolt lock (3035), if the lock will not operate (i.e. repeated beeping or no beeping) with the door
closed and locked, energize the battery from the two external terminals on the front of the push-button panel. To
energize the lock, connect a 9-volt alkaline battery on the external terminal points. While maintaining contact,
enter a valid combination and turn the dial clockwise to open the lock.
Caution
Test the operation of the electronic lock and combination several times with the door open. If the door locks and
the user forgets the combination password, contact a licensed locksmith to drill the lock.
Caution
A (5715) style lock automatically locks when closed/latched. Test operation of electronic lock and combination
several times with the door open. If the door locks and the user forgets the combination password, contact a li-
censed locksmith to drill the lock.
1. Slide the keypad housing up and carefully pull housing away from the mounting surface to expose the battery
compartment.
2. Remove the old 9-volt Alkaline battery from the battery compartment.
3. Hold onto the battery terminal connector and unsnap the connector from the two battery terminals.
4. Press and hold the zero (0) key for 10 seconds before installing the new battery.
5. Connect a new 9-volt Alkaline battery to the battery terminal connector.
6. Gently place the battery and leads completely into the battery compartment.
7. Carefully position the keypad over the mounting screws and slide the keypad housing down. Do not trap the
wires or cable between the input pad and the safe door. Pinched cables can result in a short circuit.
8. Test the lock several times before closing the vault door.
This section describes the procedure for cassette closing and replenishment, including note handling and note
quality, where relevant.
**Note**
The ARGO Models with shallow cabinet designs are equipped with the MiniMech dispenser. The ARGO Mod-
els with deeper cabinet designs are equipped with one of the following Dispenser types: SDD, SCDU, HCDU,
NMD50, or ECDM-100.
Currency capacity depends upon the dispenser mechanism installed in the ATM, however, note quality and thick-
ness is also a factor. Do not overfill the cassette. Typical cassette capacities for ATM Fit Notes listed below:
The dispensing mechanism delivers the appropriate number of notes from the cassette to fulfill the customer’s
withdrawal request. The reject area or cassette accepts and holds notes transferred from the note cassette, but not
dispensed. The dispensing mechanism rejects single notes.
**Note**
The first time some dispensers are set up, or new cassettes installed, the mechanism will enter a learning mode.
During this time, it will reject 7-15 notes from each active cassette as the dispenser learns the thickness of curren-
cy. With multiple cassettes installed at the same time, the number of test rejects could fill the single note compart-
ment of the reject cassette. Triton recommends removing any rejected notes from the unit before placing the ATM
into service.
The technique used to load the cassette and the quality of the currency influences the number of rejected notes.
A unit expected to perform at a high level contains a mechanism cassette loaded with fit notes.
preparing notes
Perform the following steps to prepare the currency before inserting into the note cassette.
1. Remove band around each bundle of notes
2. Remove any foreign objects, such as paper clips, pins, crumbs, etc.
3. Remove torn or extremely worn notes
4. Straighten any folded notes
**Note**
For new or uncirculated currency, separate the notes before inserting into the cassette. Use a note counter if avail-
able. As an alternative, flip through each bundle of notes in both directions at each end, or strike each bundle
against a hard surface which may sufficiently separate the currency.
This function generates a report to help balance specific cassette(s) in the dispenser. The report summarizes all
activity for chosen cassette(s) since the last Cassette Close and clears totals from the ATM.
4. To print a hard copy, press the Print button, then press the Enter button to print a copy via the receipt printer.
The screen will display the Cassette Close report.
5. After printing the report, continue to step 6 to save the report or press the Back button and go to step 9.
18. If more than one cassette was replenished, the screen will display another on-screen numeric keypad for each
cassette to enter the number of bills loaded into the cassette.
4. When prompted via Management Functions, remove the cassette by grasping the handle. Lift slightly and
pull the cassette from the dispenser. Place the cassette on a flat surface.
5. Use the security key to unlock the cassette and open the lid.
7. Refer to the sticker, located on the inside cover of the cassette, for loading instructions.
**Note**
Level the notes. Single notes should not protrude from the bundle
8. Place the currency into the cassette. With the packer plate fully retracted, allow at least one inch of clearance
between the plate and the currency. This will allow the packer plate to compress the currency. Do not overfill.
9. Release the packer plate against the notes.
10. Close cassette lid and lock with the security key.
11. Use the handle to slide the cassette and fully insert it into the dispensing mechanism.
12. Repeat steps 4-11 for additional cassettes for HCDU dispenser.
13. Continue with Cassette Close or other procedure via Management Functions.
1. When prompted via Management Functions, remove the cassette by grasping the handle and pulling it from
the dispenser. Place cassette on a flat level surface.
2. Prime the cassette with the cassette key and turn clockwise to show a green indicator in the window.
WARNING
If the window on the side of the cassette shows a red indicator, do not attempt to insert the cassette into the dis-
penser, the loading tray, or the loading handle.
3. Line up the two prongs on the loader tray with the openings at the bottom of the cassette. Slide the cassette
onto the loading tray or insert the cassette loading handle into the openings.
**Note**
Level the notes. Single notes should not protrude from the bundle.
8. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate and the
currency. This will allow the packer plate to compress the currency. Do not overfill.
1. When prompted via Management Functions to remove the cassette, grasp the handle and pull the cassette from
the dispenser. Place the cassette on a flat level surface.
2. Remove any rejected notes. The reject compartment is located nearest the handle side of the cassette.
3. Pull the packer plate to the rear of the tray (toward the handle). Ensure the packer plate is fully back. Maintain
pressure on the packer plate as needed while loading notes.
**Note**
Level the notes. Single notes should not protrude from the bundle.
4. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate and the
currency. This will allow the packer plate to compress the currency. Do not overfill.
1. When prompted via Management Functions, use the handle to remove the reject cassette located above the
dispensing cassette. Use the reject security key to unlock the cassette and open the lid.
**Note**
Level the notes. Single notes should not protrude from the bundle.
8. Place the currency into the cassette. Allow at least one inch of clearance between the retracted packer plate
and the currency. Do not overfill.
9. Release the packer plate against the currency.
10. Close the lid and use the cassette security key to lock the cassette.
11. Use the handle to slide the cassette and fully insert it into the dispensing mechanism.
12. Continue with Cassette Close or other procedure via Management Functions.
1. Navigate to Management Functions > Terminal Configuration (6) > Cassette Setup (4) > Cassette Parame-
ters (9).
2. Unlock (uncheck) the All Cassettes Locked (2) option, by highlighting and pressing the Select button, or
tapping option (2).
3. When prompted via Management Functions, use the handle and remove the reject cassette located above the
dispensing cassette.
**Note**
Removing the reject cassette with power applied causes the ATM to reset the reject count to zero.
4. Remove the cassette seal (if applicable). Turn the small latch on the front counterclockwise. Should see green
in the indicator window. Lift the lid.
5. Remove any rejected notes.
CAUTION
The reject cassette must be primed before inserting the cassette into the mechanism or damage can occur to the
cassette and mechanism.
8. Use the handle to slide and fully insert the cassette into the dispensing mechanism with the handle in front of
the cassette. Similar to the cassette image above.
10. If your cassette has a lock, use the note cassette key to unlock the cassette.
11. Open cassette by simultaneously pressing the green release button and lifting the lid.
12. Pull the packer plate to the front of the cassette (toward the handle). Ensure the packer plate is fully back.
13. Place the currency into the cassette. Allow at least one inch of clearance between the retracted packer plate
and the currency. Do not overfill.
14. Release the packer plate against the notes.
15. Extend the white pawls on each side of packer plate.
16. Close the cassette lid securely. Push on the green dot on top of the cassette to ensure it is fully closed. The
release button should pop out. If applicable, lock the cassette with the cassette key.
17. Use the handle to slide the cassette and fully insert it into the dispensing mechanism.
18. Repeat all steps for the remaining cassettes.
19. Continue with Cassette Close or other procedure via Management Functions.
This function dispenses notes from each operational cassette to the reject cassette. No notes will go to the exit.
3. Select the desired single cassette or select All Cassettes to begin the test dispense operation. A screen will
display a success or failed dispense.
4. Press the Enter button to select another cassette for testing or press the Back button three times to return to
the Management Functions opening screen.
**Note**
Only qualified service personnel are authorized to repair or service ATMs. Should a malfunction occur, do not
attempt to service the unit yourself. Contact a Triton-certified service provider.
1. Unlock the top closure and pull the hinged door forward.
CAUTION
Do Not pull the receipt paper backwards through the printer. This may leave paper fragments that can cause
paper jams.
2. If the paper remains on the roll, cut or tear paper between the roll and the printer.
3. Use the printer feed button to feed paper through the paper path until all of the paper comes out the front of
the printer.
5. Obtain a new paper roll. Remove the tab securing the end of the new paper roll to itself. Use scissors to cut
off all of the paper pass the glue tab.
6. Remove the plastic spindle from the old paper roll and insert into the new roll of paper. Insert the spindle, so
the paper will feed from the TOP of the roll.
7. Place the new roll back on the paper bracket by sliding the small, slotted end of the spindle into the slot in
the bracket as shown.
8. Feed the end of the paper into the printer take-up slot. The printer will activate and automatically feed the
paper through the printer and slightly out the front of the control panel.
11. Check the blue lever to ensure it’s in the correct position as shown. If it is not in the position shown, move the
lever to the correct position. The lever moves in three positions. Close the printer assembly and perform step
8 again. Visually inspect the release pin holding the printer securely.
Caution
Avoid using abrasive cleaners on any surface of the ATM. Do not spray liquid cleaner directly on the unit, inside
or out.
The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of
the control panel and plastic enclosure may be desirable. Clean using a soft, dry or slightly damp cloth. For best
results, use a weak solution of mild detergent and water.
Tempered glass covers the ARGO 12” LCD display. Tempered glass with a capacitive touch layer covers the
ARGO 7”. Tempered glass with a capacitive touch layer on the back covers the ARGO 15”.
**Note**
The 7” and 15” screens contains a static charge and responds to the electrons of the human hand. It is easier to see
missed areas with the screens off.
1. Safely power the ATM off via Management Functions > System Parameters > Shut Down Terminal.
Caution
Do not spray liquids directly onto the screen as they may run down inside the unit and cause damage. Do not
use cleaners containing alcohol or ammonia.
2. Dampen a soft, lint-free, preferably microfiber cloth with clean water. Make sure the cloth is damp and not
wet. Gently wipe the screen to remove smudges, fingerprints, dust, etc. A screen cleaner kit purchased from an
electronics store will also work to clean the LCD screen. These kits contain anti-static solution without alcohol
or ammonia.
3. Wipe screen with a dry, lint-free cloth after cleaning to remove excess moisture.
4. Power ATM on.
For proper maintenance of the card readers, Triton recommends using the special cleaning cards (P/N 05010-
00024) available at www.atmgurus.com. Multiple types of card readers including magnetic stripe, EMV, and
hybrid readers can use these waffle-type cleaning cards. Clean the card reader at least once per month. At heavy
usage locations clean card reader more often.
**Note**
Cleaning cards are designed for single use.
For your convenience, connect to the Internet’s YouTube and search for the video T5/T9 Keypad Battery Re-
placement by Triton Systems ATMGurus.
**Note**
Go to www.atmgurus.com to purchase spare batteries, P/N 01300-00025.
1. Open the front Facia to access the back of the keypad. Remove the battery cover, red arrow, from the keypad.
Set the cover aside for re-installation. Do not unplug the battery.
Caution
Connect the new battery before removing the old battery or keypad damage will occur.
3. After installing the new battery, disconnect and remove the old battery.
4. Secure the new battery in the compartment and replace the battery cover.
5. Close and secure the front panel.
The Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any
loss or damage to the Merchandise while in transit.
Written notice and explanation of circumstances surrounding any claims that the Merchandise have proved
defective in material or workmanship shall be given promptly from the Distributor to the manufacturer. No
claim may be made, or action brought, by or through a Distributor after the expiration of the warranty peri-
od following any alleged breach of warranty. DISTRIBUTOR’S SOLE AND EXCLUSIVE REMEDY IN THE
EVENT OF DEFECT IS EXPRESSLY LIMITED TO THE REPLACEMENT OR CORRECTION OF SUCH
DEFECTIVE PARTS BY THE MANUFACTURER AT ITS ELECTION AND SOLE EXPENSE, EXCEPT THAT
THERE SHALL BE NO OBLIGATION TO REPLACE OR REPAIR ITEMS WHICH BY THEIR NATURE ARE
EXPENDABLE. If Manufacturer is unable to replace or repair the defective parts, Manufacturer shall refund to
the Distributor that portion of the purchase price allocable to such goods.
No representation or other affirmation of fact not set forth herein, including but not limited to statements re-
garding capacity, suitability for use, or performance of the goods, shall be or be deemed to be a warranty or rep-
resentation by the Manufacturer for any purpose, nor give rise to any liability or obligation of the Manufacturer
whatsoever.
LIMITATION OF LIABILITY
IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR LOSS OF PROFITS OR INCIDENTAL, IN-
DIRECT, SPECIAL, CONSEQUENTIAL, OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH
OF THIS CONTRACT OR OBLIGATIONS UNDER THIS CONTRACT.
MODIFICATIONS
These terms and conditions can be modified or rescinded only in writing, signed by either parties or their duly
authorized agents.
WAIVER INEFFECTIVE
No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole
or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by
consideration and is in writing signed by the aggrieved party. Waiver by either the Manufacturer or Distributor
STATUTE OF LIMITATIONS
Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced
within one (1) year after the cause of action has accrued.
APPLICABLE LAW
These terms and conditions shall be governed by and construed in accordance with the provisions of the Uni-
form Commercial Code as adopted by the State of Mississippi.
BANKRUPTCY
In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against the Distrib-
utor, or in the event of the appointment, with or without the Distributor’s consent, of an assignee for the benefit
of creditors or of a receiver or of a liquidator, then the Manufacturer shall be entitled to cancel any unfilled part
of these terms and conditions without any liability whatsoever.
The information in this publication has been carefully checked and is believed to be accurate. However, Triton
Systems of Delaware, LLC assumes no responsibility for any inaccuracies, errors, or omissions that may be con-
tained in this document. In no event will Triton Systems of Delaware, LLC be liable for direct, indirect, special,
incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the
possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware, LLC reserves the right to make
improvements in its documentation and the Merchandise it describes at any time, without notice or obligation.
PARTS ONLY LIMITED MANUFACTURER’S WARRANTY
ATMs
Triton Systems of Delaware, LLC warrants the components of each model listed in Addendum 1 to the Domes-
tic Sales/Maintenance Representative Distributor Agreement, excluding software and related documentation,
against any defect in materials and/or workmanship for a period of thirteen (13) months from the shipping date.
If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will fur-
nish an equivalent component, at its discretion. Triton will ship the replacement via economy shipping/freight.
If requested, the Purchaser is responsible for expedited shipping/freight charges. Triton shall not be responsible
for labor or other costs associated with installing the component, and the failed component shall be returned to
Triton at the Purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit, and any attempts
to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair
a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall
void this warranty.
Smart Safes
Triton Systems of Delaware, LLC warrants the components of each model listed in Addendum 2 to the Domes-
tic Sales/Maintenance Representative Distributor Agreement, excluding software and related documentation,
against any defect in materials and/or workmanship for a period of twelve (12) months from the shipping date.
If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will fur-
nish an equivalent component, at its discretion. Triton will ship the replacement via economy shipping/freight.
Limited Warranty covers normal use. Triton does not warrant or cover damage:
• occurring during shipment of the Merchandise or components from or to Triton facility;
• caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;
• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;
• caused by failure to provide a suitable installation environment for the Merchandise, including but not
limited to, faulty wiring in the building in which the Merchandise is installed, installation in a facility with un-
controlled environmental conditions, failure to provide a dedicated electrical circuit on which the Merchandise
operates, and/or lack of proper earth grounding for the Merchandise;
• caused by the use of the Merchandise for purposes other than those for which it was designed;
• resulting from improper maintenance; and
• caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall the Manufacturer or its suppliers be liable for any special, incidental, or conse-
quential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal
theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of
the Merchandise, or any associated Merchandise, cost of capital, cost of substitute or replacement Merchandise,
facilities or services, downtime, Purchaser’s time, the claims of third parties, including customers, and injury to
property.
DISCLAIMER OF WARRANTIES
The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or
implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of ser-
vice), are hereby disclaimed. No oral or written information or advice given by the Manufacturer, its agents, or
employees shall create a warranty or in any way increase the scope of this warranty.
Under no circumstances does the Manufacture authorize the Purchaser to repair Merchandise sustaining struc-
tural damage in the field. Therefore, the Manufacturer does not offer replacement of primary structural parts,
After inspection and unboxing of the replacement Merchandise, the Purchaser should reuse the packaging mate-
rials from the replacement Merchandise to package the return. The Manufacturer requests pictures of the pack-
aged return prior to pick-up to ensure adequate protection and to support a potential shipping damage claim
occurring during return transit, if applicable. The Purchaser is billed for the replacement Merchandise when
shipped. The Manufacturer will repair the damaged Merchandise upon receipt and credit the Purchaser’s account
for the full purchase price of the damaged Merchandise, minus the cost of returning the Merchandise to a “like
new” condition, at its discretion.
Should the Merchandise incur damage in the process of shipment or delivery to the place of destination, the
Manufacturer recommends the following course of action.
• Inspect each carton and pallet (if applicable) for damage immediately upon receipt. If detected, notify the
driver before he or she departs and take pictures of the damage to the carton and/or pallet (i.e. punctures,
creases, snapped banding, cracked boards, etc.).
• Open the carton and inspect the Merchandise with the driver present. If the Merchandise is deemed inoper-
able, refuse the shipment. Otherwise, take pictures of the damaged area(s). The driver may call the shipping
company to initiate a claim.
• If no obvious damage is detected to the Merchandise, still denote “Potential Shipping Damage” and/or mark
the appropriate box on the delivery receipt in the event the damage may be concealed. Concealed damage
must be reported within 7 days of receipt and cannot move from the original ship to location to initiate a
claim with the carrier.
• Notify CSS at 1.866.787.4866 to report the concern, establish disposition, and email pictures. Maintain the
original packaging for inspection by the shipping company.
• Leave the damaged Merchandise as received until inspected by the carrier.
When a Purchaser specifies a preferred carrier, the Manufacturer strongly recommends reviewing the carrier’s
policies and procedures regarding filing shipping damage claims prior to the selection.
The Manufacturer warrants that the Merchandise delivered to a Purchaser will perform in accordance with
the Manufacturer’s published specifications as detailed below from date of shipment from Long Beach, MS.
The Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any
loss or damage to the Merchandise while in transit.
Written notice and explanation of circumstances surrounding any claims that the Merchandise have proved
defective in material or workmanship shall be given promptly from the Purchaser to the Manufacturer. No claim
may be made, or action brought, by or through a Purchaser after the expiration of the warranty period following
any alleged breach of warranty. PURCHASER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DE-
FECT IS EXPRESSLY LIMITED TO THE REPLACEMENT OR CORRECTION OF SUCH DEFECTIVE PARTS
BY THE MANUFACTURER AT ITS ELECTION AND SOLE EXPENSE, EXCEPT THAT THERE SHALL BE
NO OBLIGATION TO REPLACE OR REPAIR ITEMS WHICH BY THEIR NATURE ARE EXPENDABLE. If
Manufacturer is unable to replace or repair the defective parts, Manufacturer shall refund to the Purchaser that
portion of the purchase price allocable to such goods.
No representation or other affirmation of fact not set forth herein, including but not limited to statements re-
garding capacity, suitability for use, or performance of the goods, shall be or be deemed to be a warranty or rep-
resentation by the Manufacturer for any purpose, nor give rise to any liability or obligation of the Manufacturer
whatsoever.
LIMITATION OF LIABILITY
IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR LOSSOF PROFITS OR INCIDENTAL, IN-
DIRECT, SPECIAL, CONSEQUENTIAL, OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH
OF THIS CONTRACT OR OBLIGATIONS UNDER THIS CONTRACT.
MODIFICATIONS
These terms and conditions can be modified or rescinded only in writing, signed by each party or their duly
authorized agents.
WAIVER INEFFECTIVE
No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole
or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by
consideration and is in writing signed by the aggrieved party. Waiver by either the Manufacturer or Purchaser
STATUTE OF LIMITATIONS
Any action by the Purchaser or Manufacturer for breach of these terms and conditions must be commenced
within one (1) year after the cause of action has accrued.
APPLICABLE LAW
These terms and conditions shall be governed by and construed in accordance with the provisions of the Uni-
form Commercial Code as adopted by the State of Mississippi.
BANKRUPTCY
In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against the Purchas-
er, or in the event of the appointment, with or without the Purchaser’s consent, of an assignee for the benefit of
creditors or of a receiver or of a liquidator, then the Manufacturer shall be entitled to cancel any unfilled part of
these terms and conditions without any liability whatsoever.
The information in this publication has been carefully checked and is believed to be accurate. However, ATMGu-
rus assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document.
In no event will ATMGurus be liable for direct, indirect, special, incidental, or consequential damages resulting
from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, ATMGurus reserves the right to make improvements in its
documentation and the Merchandise it describes at any time, without notice or obligation.
ATMs
ATMGurus warrants the components of each refurbished model by item number prefix listed below, excluding
software and related documentation, against any defect in materials and/or workmanship for a period of:
Item Number Warranty Period
13000-xxxxx (12) months from the shipping date;
23000-xxxxx (6) months from the shipping date; or
33000-xxxxx (3) months from the shipping date.
If a component fails due to defects in materials and/or workmanship within the warranty period, ATMGurus will
furnish an equivalent component, at its discretion. ATMGurus will ship the replacement via economy shipping/
freight. If requested, the Purchaser is responsible for expedited shipping/freight charges. ATMGurus shall not be
responsible for labor or other costs associated with installing the component, and the failed component shall be
returned to ATMGurus at the Purchaser’s expense. ATMGurus shall not be responsible for misuse or abuse of a
unit, and any attempts to remove or deface the serial number or date code on a unit or any component thereof,
or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician
authorized by ATMGurus shall void this warranty.
Smart Safes
ATMGurus warrants the components of each refurbished model, excluding software and related documentation,
Parts
ATMGurus warrants new and refurbished parts against any defect in materials and/or workmanship for a period
of (180) days and for a period of (30) days from date of shipment for clearance parts. If a component fails due
to defects in materials and/or workmanship within the warranty period, ATMGurus will furnish an equivalent
component, at its discretion. ATMGurus will ship the replacement via economy shipping/freight. If requested,
the Purchaser is responsible for expedited shipping/freight charges. ATMGurus shall not be responsible for labor
or other costs associated with installing the component, and the failed component shall be returned to ATMGu-
rus at the Purchaser’s expense. ATMGurus shall not be responsible for misuse or abuse of a component, and any
attempts to remove or deface the serial number or date code on a component, or any attempt to repair or replace
any component by anyone other than a service technician authorized by ATMGurus shall void this warranty.
Repair Service
ATMGurus warrants serviced components against any defect in materials and/or workmanship for a period of
(180) days from date of shipment. If a component fails due to defects in materials and/or workmanship within
the warranty period, ATMGurus will furnish an equivalent component, at its discretion. ATMGurus will ship
the replacement via economy shipping/freight. If requested, the Purchaser is responsible for expedited shipping/
freight charges. ATMGurus shall not be responsible for labor or other costs associated with installing the com-
ponent, and the failed component shall be returned to ATMGurus at the Purchaser’s expense. ATMGurus shall
not be responsible for misuse or abuse of a component, and any attempts to remove or deface the serial number
or date code on a component or any attempt to repair or replace any component by anyone other than a service
technician authorized by ATMGurus shall void this warranty.
Limited Warranty covers normal use. ATMGurus does not warrant or cover damage:
• occurring during shipment of the merchandise or components from or to ATMGurus facility;
• caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;
• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;
• caused by failure to provide a suitable installation environment for the merchandise, including but not limit-
ed to, faulty wiring in the building in which the merchandise is installed, installation in a facility with uncon-
trolled environmental conditions, failure to provide a dedicated electrical circuit on which the merchandise
operates, and/or lack of proper earth grounding for the merchandise;
• caused by the use of the merchandise for purposes other than those for which it was designed;
• resulting from improper maintenance; and
• caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall the Manufacturer or its suppliers be liable for any special, incidental, or conse-
quential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal
theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of
the merchandise, or any associated merchandise, cost of capital, cost of substitute or replacement merchandise,
facilities or services, downtime, Purchaser’s time, the claims of third parties, including customers, and injury to
property.
Should the merchandise incur damage in the process of shipment or delivery to the place of destination, the
Manufacturer recommends the following course of action.
• Inspect each carton and pallet (if applicable) for damage immediately upon receipt. If detected, notify the
driver before he or she departs and take pictures of the damage to the carton and/or pallet (i.e. punctures,
creases, snapped banding, cracked boards, etc.).
• Open the carton and inspect the merchandise with the driver present. If the merchandise is deemed inoper-
able, refuse the shipment. Otherwise, take pictures of the damaged area(s). The driver may call the shipping
company to initiate a claim.
• If no obvious damage is detected to the merchandise, still denote “Potential Shipping Damage” and/or mark
the appropriate box on the delivery receipt in the event the damage may be concealed. Concealed damage
must be reported within 7 days of receipt and cannot move from the original ship to location to initiate a
claim with the carrier.
• Notify CSS at 1.888.728.6487 to report the concern, establish disposition, and email pictures. Maintain the
original packaging for inspection by the shipping company.
• Leave the damaged merchandise as received until inspected by the carrier.
When a Purchaser specifies a preferred carrier, the Manufacturer strongly recommends reviewing the carrier’s
policies and procedures regarding filing shipping damage claims prior to the selection.
In addition to warranty returns, ATMGurus offers a limited return program for unused merchandise. Accep-
tance is determined on the condition, age, and reason for returning the merchandise. ATMGurus charges a
restocking fee to cover the handling, testing, and verification of the returned merchandise, at its discretion.
• A 10% restocking fee is charged if the merchandise is returned in the original manufacturer’s packaging un-
opened.
• A 25% restocking fee is charged if the opened merchandise is returned intact.
ATMGurus may refuse to accept if merchandise is returned in inadequate packaging, subjected to abnormal
environmental conditions, altered, modified, or used. ATMGurus reserves the final right in determining accep-
tance of returned merchandise. The Purchaser will be notified with the reason(s) for refusal.
General return policies:
• An RMA opened for returning unused merchandise is automatically canceled if not received within 90 days.
• Purchasers using a credit card for payment option must settle the payment within 90 days after the returned
merchandise is repaired. The merchandise becomes the property of ATMGurus thereafter.
BY INSTALLING OR OTHERWISE USING THE ATM, YOU (AS THE OWNER OR LESSEE OF THE
ATM), AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING,
WITHOUT LIMITATION, THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND
TERMINATION PROVISION WHICH APPLY TO YOUR USE OF THE ATM SOFTWARE CONTAINED
IN THIS ATM AND IS HEREBY LICENSED BY TRITON SYSTEMS OF DELAWARE, LLC. (“Triton”) TO
YOU PURSUANT TO THIS AGREEMENT.
IF YOU DO NOT AGREE TO OR ARE NOT WILLING TO BE BOUND BY THE TERMS AND CONDI-
TIONS OF THIS AGREEMENT, DO NOT INSTALL OR OTHERWISE USE THIS ATM AND PROMPTLY
CONTACT YOUR VENDOR. INSTALLING OR OTHERWISE USING THE ATM INDICATES THAT YOU
ACCEPT THESE TERMS.
This ATM is manufactured by, and utilizes proprietary software owned by Triton Systems of Delaware, LLC and/
or its suppliers. All right, title and interest in and to all component software installed or embedded in the ATM
(“ATM Software”) including all associated intellectual property rights, are and will remain the property of Triton
and/or its suppliers.
LICENSE: Triton grants you a limited, non-exclusive license to use the ATM Software but only in connection
with the operation of this ATM subject to the terms and restrictions set forth in this License Agreement. You are
not permitted to use the ATM Software in any manner not expressly authorized by this License. You acknowl-
edge and agree that ownership of the ATM Software and all subsequent copies thereof regardless of the form or
media are held by Triton or its suppliers.
The software is licensed for use on this specific Triton ATM product and may not be used on any other product.
Otherwise, the supporting documentation, if any, may be copied only as essential for backup or archive purposes
in support of your use of the ATM. You must reproduce and include all copyright notices and any other propri-
etary rights notices appearing on any copies that you make.
ASSIGNMENT; NO REVERSE ENGINEERING: You may transfer the ATM Software to another party but
only in connection with a transfer of all your right, title and interest in and to this ATM and if such party accepts
the terms and conditions of this License Agreement. If you transfer the ATM, you must at the same time transfer
the supporting documentation, if any, to the same party or destroy any such materials not transferred. Modifica-
tion, reverse engineering, reverse compiling, or disassembly of the ATM and/or the ATM Software is expressly
prohibited.
DISCLAIMER OF WARRANTIES AND LIMITATION OF DAMAGES
TO THE EXTENT PERMITTED BY LAW, THIS ATM SOFTWARE, INCLUDING ALL INCORPORATED
THIRD PARTY SOFTWARE AND DERIVATIVES IS PROVIDED, “AS IS.” TRITON MAKES NO REPRE-
SENTATIONS WITH RESPECT TO, AND DOES NOT WARRANT THE PERFORMANCE OR RESULTS
YOU OR YOUR CUSTOMERS MAY OBTAIN BY USING THE ATM. TRITON SPECIFICALLY DIS-
CLAIMS ANY AND ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT
LIMITATION, WARRANTIES OF QUALITY PERFORMANCE, NON-INFRINGEMENT, AND MER-
CHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
TRITON MAKES NO REPRESENTATIONS OR WARRANTIES AND ASSUMES NO OBLIGATIONS TO
YOU OR YOUR CUSTOMERS WITH RESPECT TO ANY TRANSACTION OR SERVICES ACCESSED
AND/OR UTILIZED IN CONSUMER-INITIATED TRANSACTIONS MADE FROM THIS ATM. IN NO
EVENT WILL TRITON, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUP-
PLIERS BE LIABLE TO YOU UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR