Annotated Quality Journey
Customers
1. Identify all relevant customers.
2. Prioritize customers.
Act Plan
Requirements Check Do
1. Identify requirements of all
relevant customers.
2. Prioritize requirements from
each customer’s point of view.
3. Prepare customer-weighted Improve project performance continuously.
prioritization.
Specifications Quality Control
1. Define explicit, measurable 1. Measure project performance.
specifications for each 2. Compare results to
requirement. specifications.
3. Take action based on results.
QA Activities QA Plan
1. Define activities that will 1. Assemble quality assurance
ensure project performance activities into a quality
conforms to specifications. assurance plan.
2. Develop metrics for each 2. Include what, when, and who.
activity.