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Ict Assistant Function

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Jerry Selorm
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6 views

Ict Assistant Function

Uploaded by

Jerry Selorm
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Network and Hardware\:- 1- To monitor and maintain local servers LAN and e-mail system

including creating and modifying accounts.- 2- To administer and maintain disk storage
backups.- 3- To ensure that printers and photocopiers are properly configured and are available
via the network. If necessary, to propose new printing solutions.- 4- To configure all the CO
workstations and laptop computers (including those of training participants and facilitators). 5-
To assist in the evaluation and follow-up of the needs for new hardware.- Technical support and
training\:1- To provide full IT support to meetings and events organized in …… as per ASO
directives and instructions.2- To implement under the guidance of ITT unit in EMRO, specific
ITT services needed in the CO (intranet, IPSEC, Fire Wall, Checkpoint secure client, GSM,
GPN, VC etc.…).3- To identify technical problems, to solve them directly or refer as
appropriate. To provide assistance (first and second level user support) and simple training on
basic computing skills and office software features.4- To maintain common office software and
ensure that virus scanning software is kept up-to-date on all computers.5- To organize storage
and access to software and ensure proper documentation and licensure. Management\:1- To
maintain log files and configuration tables.2- To maintain contacts with IT suppliers of materials
and services.3- To monitor the stock of computer consumables. Conception/development of IT
tools.4- To perform basic programming tasks such as creating and updating high priority MS
Office templates

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their
work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

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