Reference Booklet

FLASH AVES METHOD

Client service

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A.V.E.S.
ALLIANCE VEHICLE
EVALUATION STANDARD
(what’s it all about?)

• A commonstandard for Renault and Nissan

used by all factories since the end of 2003
• Measures the quality level of new vehicles
from the customer’s point of view (continuous
feedback, survey, warranty, …)

FOR CUSTOMER
SATISFACTION IMPROVEMENT

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SUMMARY

This Handbook will help you by new vehicles

Quality Checks in the Supply Chain, from Factory
to final customer.

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SUMMARY
• Associated standard
• Penalty levels
• Areas of appearance
• Checking conditions
• Vehicle checking route
• The Flash AVES method

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Penalty levels

This methodology ensures a robust new vehicle quality

evaluation as customer view, identifying Product and
Logistics damages

4 levels of fault hierarchy, known as:

V1+, V1, V2, V3.

A fault which affects safety or

REPAIR which could cause a breakdown
V1+
(the customer can’t use his
vehicle).

A fault which causes a

V1 REPAIR complaint with a request for
repair.

NO A fault wich the customer says

V2 REPAIR he is dissatisfied with in a
customer survey.

NO
A fault wich the customer will
V3 REPAIR
notice but will tolerate.
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Damages to be fixed before
handover to next party VI+ VI

REPAIRS ARE
OBLIGATORY

Appearance
Damage repair mandatory

> Corrosion, scratches on the panel

> Obvious retouching
PAINTWORK
> Differences in colour
> Runs
>…
> Deformation
> Dents
PANELS > Bumps
> Sharp welds or panel edges
>…
> Missing equipment
> Damage, dirt
EQUIPMENT
> Incorrect
>…

Operation
Damage repair mandatory
> Any Fault which prevents a function from being used or affects it
(incomplete, incorrect, difficult to operate)
> Any sealing fault.
> Any noise when using a function or when using the vehicle
> Any fault which would necessarily result in one of the problems
listed below (leaks, mountings…). Confidential C
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AREAS OF APPEARANCE

The vehicle is divided into 3 classes of appearance which

correspond to the 3 levels of visibility of any fault on the vehicle.
This classification allows evaluation from the customer’s
viewpoint.

+
CLASS 1

CLASS 2

CLASS 3

A fault can be more or less serious,

depending on its position on the vehicle

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CHECKING CONDITIONS

Prepare yourself
> A clean, correct uniform
No watch (or with protection)
No metal objects and jewels
(bracelet)
No agressive and dirty clothes

> Safety shoes.

Prepare the vehicle

> Wash, the vehicle if it is dirty. Photographs must be
taken before the cleaning.

Where do I check the vehicle?

> Outside
– On a clean, level surface,
– in daylight,
– with 3 metres clear space around the vehicle.

> Inside
– On a clean, level surface,
– under artificial light, which is sufficient to detect faults,
– with 3 metres clear space around the vehicle.
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PROFESSIONAL ACTIONS

Behaviour

Checking the front passenger compartment

Opening the door

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Checking the roof

Checking the rear passenger compartment

Opening and closing the door

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VEHICLE CHECKING ROUTE

Maximum checking time

5’
3

1
16
2

15 14
5 17

7 13
8

11

9 12

10

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THE FLASH AVES
METHOD

1 Administration

30’’

Area to check Check Position

Administration > Chassis No / Standing facing the
(Vehicle handover) documents concur vehicle
(delivery order,
grouping note…)
> Equipment / equipment
sheet concur
(depending on model)

2 Bonnet
Engine
compartment
20’’
Battery

Area to check Check Position

Bonnet > Operation and noise on Standing facing the
opening and closing vehicle by the engine
compartment
Engine compartment > Leaks (engine oil, brake
fluid...)
> Filling plugs
> Missing parts
Battery > Magic eye green colour
> Tightness of the termi-
nals Confidential C
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THE FLASH AVES
METHOD
3 Front face

20’’

Area to check Check Position

Front face: > Damage to appearance Standing, leaning forward
Bonnet, Roof Windscreen, (panels, paintwork) or crouched down facing
headlights, grille, > Damage to the lights, the vehicle, 1–3 metres
front bumper… fog lights away
> Leaks under the vehicle
and components
hanging down under
the body

4 Left side and roof

Front left wing
Tyre and rim
20’’

Area to check Check Position

Left side and roof > Damage to appearance Standing, leaning forward
(panels, paintwork) or crouched down facing
the vehicle, 1–3 metres
away. The use of tools to
checks the roof is
permitted (ex: mobile
stair, …)
Front left wing > Damage to appearance Standing, leaning forward
(panels, paintwork) or crouched down facing
the vehicle, 1–3 metres
away
Tyre and rim > Valve caps (presence) Leaning forward or
> Damage crouched down
> Tyre under-inflated Confidential C
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THE FLASH AVES
METHOD

5 Front left door

5’’

Area to check Check Position

Front left door: > Damage to appearance Standing, leaning forward
(panels, paintwork) or crouched down facing
the vehicle, 1–3 metres
away
> Operation and noise Standing facing the
when opening and vehicle
closing

6 Interior trim
Front left interior
area Keys or badges
50’’
Equipment
Protection

Area to check Check Position

Interior trim > Door linings (match Leaning in from outside,
other linings and FR vehicle door open, then
and RR seats) sitting in the driver’s seat
> Cleanliness of trim
Front left interior area > Inner sill cleanliness,
carpet, steering wheel,
gear lever, seats, etc.
> Damage
Keys or badges > Operation (including
spares)
Equipment > Presence of specific
equipment on vehicle
equipment sheet
Protection > Carpet and seat protec-
tors, etc. (replace if
necessary) Confidential C
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THE FLASH AVES
METHOD

7 Rear left door

5’’

Area to check Check Position

Rear left door > Damage to appearance Standing, leaning forward
(panels, paintwork, or crouched down facing
equipment) the vehicle, 1–3 metres
away
> Operation and noise Standing facing the
when opening or vehicle
closing

8 Rear interior area

15’’

Area to check Check Position

Rear interior area > Cleanliness of linings, Leaning in from outside
inner sill, carpets, seats, the vehicle, door open
etc.
> Damage
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THE FLASH AVES
METHOD
9 Tyre and rim
Rear left wing
20’’
Left side

Area to check Check Position

Tyre and rim > Valve caps (presence) Leaning forward or crou-
> Damage ched down
> Tyre under-inflated

rear left wing > Damage to appearance Standing, leaning forward

(panels, paintwork) or crouched down facing
the vehicle 1–3 m away
Left side, rear quarter > Damage to appearance Standing, leaning forward
panel and roof (panels, paintwork, or crouched down facing
equipment) the vehicle 1–3 m away.
The use of tools to checks
the roof is permitted (ex:
mobile stair, …)

10 Rear face

20’’

Area to check Check Position

Rear face: > Damage to appearance Standing, leaning forward
Tailgate, boot lid, rear (panels, paintwork, or crouched down facing
screen, rear bumper, equipment) the vehicle 1–3 metres
lights… away
> Components hanging
down under the vehicle
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THE FLASH AVES
METHOD

11 Boot area

20’’

Area to check Check Position

Boot lid > Operation and noise Standing facing the boot
when opening or clo-
sing
Inside the boot > Damage to appearance Leaning in from outside
(stains, discolouring) the vehicle, with the boot
> Emergency spare lid/door open
wheel (presence and
conformity)
> Presence of specific
equipment on the
vehicle equipment sheet
(jack, wheelbrace, first
aid kit, etc.)
Trunk Carpet > Position: replace if
necessary (no folds)

12 Right side
Rear right wing
Tyre and rim
20’’

Area to check Check Position

Right side, rear quarter > Damage to appearance Standing, leaning forward
panel and roof (panels, paintwork, or crouched down at the
equipment) rear corner, 1–3 m away.
> Filler cap (presence) The use of tools to checks
the roof is permitted (ex:
mobile stair, …)
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THE FLASH AVES
METHOD

12 Right side
Rear right wing
Prose-
cution Tyre and rim

Area to check Check Position

Rear right wing > Damage to appearance Standing, leaning forward
(panels, paintwork) or crouched down facing
the vehicle 1–3 m away
Tyre and rim > Valve caps (presence) Leaning forward or
> Damage crouched down
> Tyre under-inflated
> Matches the left hand
side

13 Rear right door

5’’

Area to check Check Position

Rear right door > Damage to appearance Standing, leaning forward
(panels, paintwork, or crouched down facing
equipment) the vehicle 1–3 m away
> Operation and noise Standing facing
when opening or the vehicle
closing Confidential C
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THE FLASH AVES
METHOD

14 Front right door

5’’

Area to check Check Position

Front right door > Damage to appearance Standing, leaning forward
(panels, paintwork, or crouched down facing
equipment) the vehicle 1–3 m away
> Operation and noise Standing facing
when opening or clo- the vehicle
sing

15 Front right
interior area
20’’

Area to check Check Position

Front right interior area > Cleanliness of linings, Leaning into the vehicle
inner sill, carpets, seats, with the door open
etc.
> Presence of equipment
specified on the vehicle
euipmqnet sheet (on-
board packs and cont-
ents,…)
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THE FLASH AVES
METHOD

16 Tyre and rim

Front right wing
20’’
Right side and roof

Area to check Check Position

Tyre and rim > Valve caps (presence) Leaning forward
> Damage or crouched down
> Tyre under-inflated

Front right wing > Damage to appearance Standing, leaning forward

(panels, paintwork) or crouched down facing
the vehicle 1–3 m away
Right side and roof > Damage to appearance The use of tools to checks the
(panels, paintwork, roof is permitted (ex: mobile
equipment) stair, …)

17 Engine and warning lights

5’’

Area to check Check Position

Engine and warning > Starting and operation Sitting in the driver’s seat
lights of the engine
> Warning lights
illuminate
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RENAULT, Quality and Customer Satisfaction Division, DQSC, September
2017