UNIVERSIDAD TÉCNOLOGICA DE CAMPECHE

NOMBRE DE LAMATERIA: Quality in Maintenance

NOMBREDEL MAESTRO:Mtro.Luis Alfredo García Soberano

CARRERA:T.S.U En Mantenimiento Petrolero BIS

2A-AP-BIS

Equipos#3

JUNIOR JAVIER CACHO TORRES

ANGEL DAVID MENDEZ GUTIERREZ

DAGOBERTOCANODE LACRUZ

Hernandez Hernandez Sandra Cristel Gonzalez

Alvarado Arturo Arad.

Leon Cruz Alejandra Mayanin

Good morning professor, we are team 3 and it is made up of ….

I would like to welcome everyone to today's presentation on the topic of

Quality Management. In this session we will delve into the fundamental
principles and practices that organizations implement to ensure the highest
quality standards in their products, services and processes. Quality
management is a critical discipline that focuses on meeting and exceeding
customer expectations while driving continuous improvement and
efficiency. It plays a critical role in today's competitive business landscape,
where organizations strive to deliver superior quality and value to their
customers.
Introduction
Quality management implies the implementation of systems and
methodologies that allow establishing quality standards, measuring and
controlling processes, identifying and correcting deviations, and taking
preventive actions to avoid future problems. It is based on principles such
as customer focus, leadership, staff involvement, process-based approach,
continuous improvement, and data-driven decision-making.
Quality Management
Quality management is a key system to guarantee efficiency and
satisfaction in any organization. This presentation will provide an overview
of the principles and benefits of quality management, along with steps and
requirements for its implementation.
 Principles of quality management
Customer Leadership Staff Participation Continuous
Focused: Improvement
Strong and effective Staff involvement is
A good quality leadership is a key essential to the Continuous
management system requirement for the success of quality improvement is a
focuses on the needs success of the quality management. All continuous process of
of the customer. It management system. employees must be evaluation and
strives to ensure that committed to the adjustment to achieve
the customer is system and work excellence in all
satisfied with the together to achieve aspects of the
products and services quality objectives. business.
they receive.
 Quality Management System Concept

Definition Purpose and Objective Benefits

A quality management system The purpose of a QMS is to The benefits of a QMS include
(QMS) is a set of coordinated establish a framework to ensure better process efficiencies,
processes to ensure that an the quality of an organization's greater customer satisfaction,
organization meets the needs goods and services. The goal is to and continuous quality
and expectations of its improve customer satisfaction improvement. It can also
customers. A QMS also maintains and continuously improve the increase the profitability of the
a high quality of the organization's processes. organization and improve the
organization's products and competitive position in the
services. market.
Relationship between a QMS and the ISO
9001 standard
1 2 3

What is the ISO 9001 How is it related to a How does an

standard? QMS? organization benefit
from complying with
The ISO 9001 standard is an A QMS can be designed to
ISO 9001?
international standard that comply with the ISO 9001
establishes the requirements standard. A system that Complying with ISO 9001 can

for a quality management complies with the standard improve an organization's

system in an organization. must take into account the position in the marketplace.

requirements and It can also improve

frameworks established in operational efficiency and

the standard. make the organization more

profitable.
 Difference between a QMS and the ISO
9001 standard
Definition Scope

A QMS is a set of processes designed by an A QMS can be specifically designed to meet

organization to ensure quality. The ISO 9001 the needs of an organization. The ISO 9001
standard is an international standard that standard is a framework that must be followed
establishes the requirements for a QMS. by any organization that wishes to comply with
the international standard.

functionality Requirements

A QMS focuses on improving the efficiency A QMS does not have fixed requirements and
and quality of an organization, taking into can be designed according to the needs of an
account the specific needs and circumstances organization. The ISO 9001 standard
of the organization. The ISO 9001 standard establishes the specific requirements that an
establishes a set of requirements that must be organization must meet to be certified.
met by all organizations wishing to comply
with the standard.
Requirements to implement a
QMS
Leadership and commitment of senior management.

Staff involvement.

Map the key processes and define the quality objectives for each
process.

Establish metrics to measure performance and quality.

Capacidad financiera y técnica para implementar y mantener un SGC.

Commitment to continuous improvement.

Steps to implement a QMS
1 1. Establishment of leadership
and quality management team
structure
2. Identification of key processes 2
It is necessary to establish a leadership
and establishment of quality
structure and appoint a quality
objectives
management team to lead the
Identify the key processes of the implementation process.
organization and establish specific
quality objectives for each process.
3 3. Establish policies, procedures
and metrics

Establish clear policies and procedures,

along with metrics to measure
4. Implementation and training 4
performance and quality.
Implement the QMS and provide
training and resources for all staff.
5 5. Audits and Evaluations

Conduct regular audits and evaluations

to ensure that the QMS is working
6. Continuous Improvement 6
properly and meeting quality objectives.
Look for opportunities for continuous
improvement and adjust the QMS as
necessary.
conclusion
quality management is a holistic and continuous approach that seeks
excellence in all aspects of an organization. By implementing quality
management practices, companies can improve customer satisfaction,
increase operational efficiency, and build a strong reputation in the
marketplace. Quality thus becomes a key factor in achieving long-term
business success.
1. What is the importance of quality management in an organization?

2. What benefits can the implementation of a quality management system

provide?

3. What is the role of leadership in quality management?

Bibliografía
https://www.iso.org/home.html

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aliquip ex ea commodo consequat.

https://www.nueva-iso-9001-2015.com/2020/08/que-es-la-gestion-de-la-calidad/

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et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut
aliquip ex ea commodo consequat.

https://www.sydle.com/es/blog/gestion-de-calidad-60ad5735ffc5ec4b80a0491d

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et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut
aliquip ex ea commodo consequat.

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