كير
كير
Authors
Affiliations
1 South Central Regional Medical Center
2 Parkview Regional Medical Center
Objectives:
Review some of the critical points at which medication errors are most
likely to occur.
Introduction
Close to 6,800 prescription medications and countless over-the-counter drugs are
available in the United States. To further complicate a practitioner's
responsibility during patient care, there are thousands of health supplements,
herbs, potions, and lotions used by the public regularly to treat their health
problems. With the number of substances on the market, it is conceivable that
mistakes can be made when practitioners prescribe or dispense drugs. Added to
this is the high risk of interaction between substances.
Each year, in the United States alone, 7,000 to 9,000 people die due to a
medication error. Additionally, hundreds of thousands of other patients
experience but often do not report an adverse reaction or other complications
related to a medication. The total cost of looking after patients with medication-
associated errors exceeds $40 billion each year, with over 7 million patients
affected. In addition to the monetary cost, patients experience psychological and
physical pain and suffering as a result of medication errors. Finally, a major
consequence of medication errors is that it leads to decreased patient satisfaction
and a growing lack of trust in the healthcare system.[1][2]
The most common reasons for errors include failure to communicate drug orders,
illegible handwriting, wrong drug selection chosen from a drop-down menu,
confusion over similarly named drugs, confusion over similar packaging between
products, or errors involving dosing units or weight. Medication errors may be
due to human errors, but it often results from a flawed system with inadequate
backup to detect mistakes.[3][4]
Definitions
Medication Error
Sentinel Event
Function
Medication errors can occur at many steps in patient care, from ordering the
medication to the time when the patient is administered the drug. In general,
medication errors usually occur at one of these points:
Ordering/prescribing
Documenting
Transcribing
Dispensing
Administering
Monitoring
Medication errors are most common at the ordering or prescribing stage. Typical
errors include the healthcare provider writing the wrong medication, the wrong
route or dose, or the wrong frequency. These ordering errors account for almost
50% of medication errors. Data show that nurses and pharmacists identify
anywhere from 30% to 70% of medication-ordering errors. It is obvious that
medication errors are a pervasive problem, but the problem is preventable in
most cases.[19]
Issues of Concern
Medication errors are grouped by different taxonomies by the Joint Commission,
World Health Organization, and The National Coordinating Council for
Medication Error Reporting and Prevention.[20][21][22]
Incorrect patient
Prescribing
Omission
Wrong time
Unauthorized drug
Improper dose
Monitoring errors such as failing to take into account patient liver and renal
function, failing to document allergy or potential for drug interaction
Expired Product
Incorrect Duration
Duration errors occur when medication is received for a longer or shorter period
of time than prescribed.
Incorrect Preparation
This error usually occurs with compounding or some other type of preparation
before the final administration. An example is choosing the incorrect diluent to
reconstitute.
Incorrect Strength
Incorrect Rate
Most often occurs with medications that are given as IV push or infusions. This is
particularly dangerous with many drugs and may result in significant adverse
drug reactions. Examples include tachycardia due to rapid IV epinephrine or red
man syndrome due to the rapid administration of vancomycin.
Incorrect Timing
Incorrect Dose
This error includes overdose, underdose, and an extra dose. An incorrect dose
occurs when an inappropriate or different medication dose is given other than
what was ordered, errors of omission when a scheduled dose of medication is not
given, and when a drug is given via an incorrect route. Errors due to incorrect
routes usually occur due to unclear labeling or tubing that is adaptive to multiple
connectors/lines of access. Incorrect routes often result in result in significant
morbidity and mortality.[26][27][28]
This occurs when a patient receives a dosage form different than prescribed, such
as immediate-release instead of extended-release.
Known Allergen
Dispensing a drug that the patient has an allergy often due to failure to
communicate with the patient, inappropriate chart review, inaccurate charting,
or lack of technological interface.
Known Contraindication
This occurs when medications are not vigilantly reviewed for drug-drug, drug-
disease, or drug-nutrient interactions.
Pharmacist
Errors by pharmacists are usually judgmental or mechanical. Judgmental errors
include failure to detect drug interactions, inadequate drug utilization review,
inappropriate screening, failure to counsel the patient appropriately, and
inappropriate monitoring. A mechanical error is a mistake in dispensing or
preparing a prescription, such as administering an incorrect drug or dose, giving
improper directions, or dispensing the incorrect dose, quantity, or strength.
The most common causes involve workload, similar drug names, interruptions,
lack of support staff, insufficient time to counsel patients, and illegible
handwriting.
Distractions
Of course, not all distractions can be eliminated because the practice of medicine
is itself unpredictable and chaotic at the best of times.
Distortions
Illegible Writing
Illegible writing has plagued both nurses and pharmacists for decades. Physicians
are often in a hurry and frequently scribble down orders that are not legible; this
often results in major medication mistakes. Taking shortcuts in writing drug
orders is a prescription for a lawsuit. Often the practitioner or the pharmacist is
not able to read the order and makes their best guess. If the drug required is a
dire emergency, this also adds more risk to the patient. To eliminate such errors,
most hospitals have rules that practitioners and pharmacists have to follow; if the
drug order is illegible, the physician must be called and asked to rewrite the order
clearly. The practitioner or the pharmacist should never guess what the drug/dose
is. The bad writing by physicians has become such a major problem that the
Institute of Safe Medication Practices has recommended the complete elimination
of handwritten orders and prescriptions. This problem has been resolved using
electronic records where everything is typed, and poor writing is no longer an
issue; however, errors still can occur from writing the wrong drug, dose, or
frequency.[30][31]
Approach every prescription with caution. There have been many new drug
releases in the last decade, and generics with similar names have flooded the
market. In addition to having similar names, many of these medications have
multiple uses and alternative names. If the diagnosis is not stated on the
prescription, there is a risk that the drug may be prescribed for too long or an
inadequate amount of time. With dozens of new generics with similar names, the
risk of error is very high. To counter the consequences of unintended
substitutions for medications, the US Pharmacopeia has listed the names of look-
alike medications, and the ISMP has developed a list of abbreviations that are
routinely misinterpreted.[30]
Write down the precise dosage. Distortion of a dose can easily occur when
nonspecific abbreviations or decimal points are used without thought. One
abbreviation that is often the cause of medication errors is the "Ug" symbol for
micrograms. It is often mistaken for units and should be avoided at all costs. It is
best to spell out the quantity.
Use metric measures: The use of apothecary measures are now part of the
historical archives; weight measures like grains, drams, and minims have little
meaning to the modern-day healthcare workers and should no longer be used.
Instead, use the universal metric measures that are preferred by pharmacists and
practitioners. When using metric measures, be careful when and where you use
the decimal point. For example, when writing dexamethasone 2.0 mg, if the
decimal point is not visualized, the nurse or the pharmacist may think it is 20 mg.
On the other hand, a zero should always precede a decimal point. For example,
when writing digoxin, it should be written as 0.25 mg and not just .25 mg. Again,
if the decimal point is not seen, it can easily lead to a tenfold increase in dose.
Consider patient age: The two populations that are very sensitive to medications
are the elderly and children. Always check the patient’s age and body weight to
ensure that the dose administered is correct. Also, if you write a prescription,
write the patient's age and weight on it so that the pharmacist understands how
you derived the dose. In children, most drugs are prescribed based on body
weight.
Liver and kidney function: Another widespread reason for medication errors is
not considering renal or liver failure. Patients with renal and liver dysfunction
need lower doses. Otherwise, toxicity can result because of the failure to excrete
or break down the medication.
Provide directions: Healthcare workers who write drug orders and prescriptions
should never assume that the other party knows what you mean. Provide clear
instructions on doses, the number of pills, and how and when the medication is to
be taken. Writing orders like "take as directed" is a recipe for disaster. Similarly,
"PRN" without an indication should never be used. It is an error in the making.
Write down when the drug is to be taken and for what purpose (e.g., take 2 mg of
morphine by mouth for pain. Take the morphine every 3 to 4 hours as needed for
pain). Reducing medication errors requires open communication between the
patient and the pharmacist.[32]
Duration of treatment: In the past, some physicians would simply write down
the total number of pills that a patient is supposed to get without specifying the
duration of treatment. It is vital to specify the duration of treatment and that the
duration of treatment matches the number of pills prescribed. When writing
about the quantity of the drug, it is important to write down the actual number of
pills (e.g., 90) rather than stating dispense for 2 months. Another reason for
specifying the number of doses is that it requires the patient to comply with
follow-up and prevents them from just collecting older medications. If the patient
has a chronic disorder, the practitioner should be treating each flare-up as a
single event with a finite number of pills. If the patient has a flare-up or
exacerbation, tell him or her to come to the clinic for an exam and, at that time,
determine if more pills are needed. Just empirically prescribing pills for a
theoretical recurrence only leads to confusion and a high risk of adverse
reactions.
Remain alert for high-risk medications. For example, if a patient has a deep
vein thrombosis or a prosthetic heart valve and requires warfarin, only prescribe
for 4 weeks at a time and reassess the patient on each visit. Do not give warfarin
for many months at a time. The patient needs to be monitored for the INR, and
the dose may have to be adjusted.[34]
Always specify the indication for the drug. Writing the indication for the drug
is highly recommended because many drugs have multiple uses. Unfortunately,
the majority of prescriptions never have the diagnosis written, and omitting this
information increases the potential for complications. Writing the diagnosis
informs the pharmacist of the diagnosis and reminds the patient of the
medication's purpose. This small step can facilitate counseling by the pharmacist,
reinforce the patient's treatment plan, and provide ample opportunities for
patient education. It also helps improve communication between the healthcare
provider and the pharmacist. For example, corticosteroids and anticonvulsants
have many uses, and the pharmacist needs to know what condition is being
treated.[35] An anticonvulsant may be used to treat a migraine, neuropathic pain,
or behavior, besides seizures.
Choose the appropriate drug for the patient population: When dealing with
elderly patients, healthcare providers should avoid ordering drugs listed on the
Beers criteria- this list of drugs is known to have the potential to cause adverse
reactions in elderly individuals.[36]
Discuss the patient's preferences. Considering the many drugs available to treat
the same disorder, involve the patient in decision making. The patient should be
told about the potential adverse effects and cautions.
In the past, when medication errors occurred, the individual who caused it was
usually blamed for the mishap. Medication errors related to employees may be
due to the following:
Negligence
Forgetful
Hurrying
Poor motivation
Vengeance
Carelessness
Loss of privileges
This culture of blame has shifted, and medication errors are believed to be a
systemic problem. Errors in the system may be viewed as the result and not the
cause. Thus, rather than focusing on changing the behavior of every healthcare
worker, hospitals are now trying to understand how the system failed. This
approach is designed to introduce barriers and safeguards at every level so that a
mistake can be caught before the drug is given to the patient. In many cases,
mistakes are made by some of the well-trained healthcare professionals, and
rather than blame them; one should try and understand why the error occurred.
In many cases, errors occur in recurrent patterns, irrespective of the healthcare
worker involved.[37]
High volume
Poor handwriting
Inexperienced staff
Lack of follow-up
Environmental factors
Poor communication
Shift work
Workplace culture
Verbal orders
Many adverse drug events are preventable, as they are often due to human error.
Common causes of error related to the pharmacists include failure to:
Often these errors can be avoided by spending time talking speaking to the
patient and double-checking their understanding of the dose, drug allergies, and
reviewing any other medications they may be taking. Barriers to successful
communication include the inability to reach prescribers, unclear verbal and
written orders and time constraints that make it challenging to check drug
interactions.[38]
In the past, practitioners have borne the blame for medication errors. This has
resulted in underreporting and an environment that fails to promote safety
improvement. The reality is that many errors are due to poor system design and
over expectation of human performance. Improving patient safety starts with
developing a cultural focus on safety improvement. The team must work
together, and when an error is identified, the goal is to prevent it from happening
again rather than blame the individual.[40]
Clinical Significance
Medication errors are a common issue in healthcare and cost billions of dollars
nationwide while inflicting significant morbidity and mortality. While national
attention has been paid to errors in medication dispensing issues, it remains a
widespread problem. The best method to enhance patient safety is to develop a
multi-faceted strategy for education and prevention. Emphasis should be put on
healthcare providers working as a team and communicating as well as
encouraging patients to be more informed about their medications. With a
culture of safety, dispensing medication errors can be reduced.
Other Issues
Other Strategies to Reduce Medication Errors
Over the years, hospitals have developed strategies to prevent medication errors.
Some of these strategies include the following:
If the writing is illegible, do not give the medication believing that you think
you know what it is. Call the healthcare provider to confirm the drug or
dose.
Recheck the calculation to ensure that the patient will get the right
therapeutic dose.
Besides signing the prescription, always circle your name on the preprinted
prescription pad.
Do not hesitate to check the dose and frequency if you are not sure.
Always consider the fact that each medication has the potential for adverse
reactions.
Check for liver and renal function before ordering any medication.
Spell out the frequency and route of dosage; do not use abbreviations.
Always specify the duration of therapy; do not say give out "XXX" number of
pills.
Communication
Confirm understanding
Review Questions
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Disclosure: Rayhan Tariq declares no relevant financial relationships with ineligible companies.
Disclosure: Ankur Sinha declares no relevant financial relationships with ineligible companies.