Sentiment Symptom Condition Symptom ComponentFailure Condition

Unsatisfactory (Neg) Discomfort Seat Inoperative

Satisfactory & Recommended (PosUneven Swing Base Bent
Poor Design & Quality (Neg) Cleaning Instruction Inquir Seat Cover Loose
Difficult to Use (Neg) Uncomfortable Angle Harness Misaligned
Not Worth The Money (Neg) Not Secured Brake Rubbed
User Friendly (Pos) Inoperative Wheel Too Small
Good Features (Pos) Abnormal Movement Tray Broken
Price Effective (Pos) Noise Swing Missing
Bad Features (Neg) Difficult to Assemble Strap Torn
Limited Features (Neg) Too Large Pad Jammed
Good Design & Quality (Pos) Difficult to Adjust Stroller Movement Issue
Poor Quality Mobile Toy Kit Material Issue
Limited Feature Harness Clip
Difficult to Operate Rocker
Unable to Fit Cup Holder
Unsafe Buckle
Difficult to Push Wire
Bulky Sound System
Unable to Fold Motor Unit
Odor Seat Pad
Unable to Engage Speaker
Difficult to Tighten
Incorrect Installation
Movement Issue
Diffcult to Exchange
Unable to Rotate
Fitting Issue
Difficult to Use
High Speed
Difficult to Disassemble
Improper Support
Incorrect Product
High Turning Radius
Incorrect Size
Unable to Configure
Detached
Audio Issue
Speed Issue
Failure Component
Mobile Toy Kit
Swing Bar
Seat
Seat Buckle
Brake
Belt
Tray
Vibration Unit
Seat Pad
Seat Belt
Seat Cover
Pad
Stroller
Strap
Leg
Bassinet
Cup Holder
Sound System
Event id Opened date CAUSAL_VERBCORRECTION_VERBATIM
D-14465 1/19/2021 SCANNED VEHIREPLACED AND PROGRAMM
D-14571 2/8/2021 VERIFIED CONVERIFIED CONCERN. CHECK
D-14580 12/7/2020 Unable to dupli At this time radio powers up a
D-14615 9/11/2020 INTERNAL RADI STARTED THE CAR WITH
D-14619 12/23/2019 scanned for DTCs
scanned for DTC's using (no
D-14666 11/18/2019 INTERNAL FAUVERIFIED CUSTOMERS CONCE
D-14673 4/29/2020 INTERNAL FAI FOUND SIRIUSXM RADIO TO
D-14693 3/10/2020 SD CARD ERRO
SD CARD ERROR MESSAGE
D-14721 11/23/2020 INTERNAL FAUINSPECTED AND FOUND CARD
D-14722 8/13/2020 Check radio oper
Installed new radio module. Pr
D-14745 11/25/2019 VERIFIED CUSREPLACED THE RADIO ASSE
D-14753 3/11/2021 INCORRECT CDIAGNOSES - CONFIRMED R
D-14782 12/3/2019 INTERNAL ELEC
VERIFIED ONSTAR INOP WH
D-14794 2/11/2020 SIR: - CON REPLACED RADIO CONTROLS
D-14850 6/29/2020 INSPECTED FOINSTALLED NEW RADIO AND
D-14857 5/20/2020 COULD NOT VERI
INSTALL RADIO CODES
D-14931 12/28/2020 RADIO HAS IN CHECKED FOR CODES AND B
D-14945 1/20/2021 SCAN CHECK REPLACED RADIO AND PRO
D-14978 7/27/2020 tac case numberp/owhen reassembling noticed t
D-15017 7/6/2020 LOW CHARGE R
OADIO WAS FINAL RESOLUT
D-15020 7/21/2020 verify customer check for bulletins and found n
D-15075 3/15/2021 checked and foun
replaced radio module programm
D-15124 6/22/2020 Vehicle driven Vehicle driven into shop with
D-15125 3/11/2020 FOUND INTERN
CHECKED FOR CODES HAD
D-15257 1/14/2020 Diag concern, foOrdered radio and installed up
D-15328 10/17/2020 INTERNAL FAUTEST DROVE VEHICLE AND
D-15334 1/18/2021 Confirmed radioInstalled new radio but now ha
D-15365 10/4/2020 REGISTERS I TESTED ANDROID AUTO FUN
D-15379 7/8/2020 Scanned for fauReplaced the radio module. Pro
D-15386 1/2/2020 . / / VERI REPLACED RADIO CONTROL
CUSTOMER_VERBATIM BUILD_DATE BUILD_PLANTCAUSAL_CD_DCOMPLAINT_C
CUSTOMER STATES THAT RADIO POWE
2019-08-01T00:Fort Wayne Module/ComponFeatures/Contro
CUSTOMER STATES WHEN SHUTTING2019-08-06T00:Silao Module/Compone
Audio/Entertain
customer concern radio blacks out and h 2019-08-07T00:Flint Module/Compone
Audio/Entertain
CHECK & ADVISE - CUSTOMER STATE2019-08-07T00:Silao Module/Compone
Audio/Entertain
Advise on touch screen function inop Tec2019-08-08T00:Silao Module/Componen
Audio/Entertain
C/S: CUSTOMER STATED STEREO SC2019-08-09T00:Fort Wayne Module/Compone
Audio/Entertain
CUST STATES THAT RADIO WILL NOT2019-08-10T00:Lansing Delta Wiring/ElectricaAudio/Entertain
customer states this is the time she h 2019-08-10T00:Silao Module/Compone
Audio/Entertain
INSPECT FOR NAVIGATION DISPLAY 2019-08-12T00:Silao Module/Compone
Audio/Entertain
CHECK AND ADVISE FOR AM/FM AND 2019-08-12T00:Silao Other-No troubl Audio/Entertain
ELECTRICAL REPAIRS, C/S that his XM2019-08-13T00:Flint
rad Module/Compone
Audio/Entertain
CUSOTMER STATES THE VEHICLE FA2019-08-13T00:Fort Wayne Module/Compone
Audio/Entertain
C/S OnStar IS NOT CONNECTING WH 2019-08-14T00:Fort Wayne Module/ComponAudio/Entertain
THE CLOCKS ARE NOT THE SAME AND
2019-08-14T00:Lansing Delta Module/Compone
Audio/Entertain
C S INTERMITTENTLY WHEN STARTIN2019-08-15T00:Flint Module/ComponAudio/Entertain
MINOR ELECTRICAL CUST STATES BA
2019-08-16T00:Spring Hill - TruModule/Compone
Audio/Entertain
C/S WE HAVE ALREADT REPLACED TH
2019-08-19T00:Spring Hill - TruModule/Componen
Audio/Entertain
DASH INTERMITTENTLY GOES BLANK2019-08-20T00:Lansing - LGR Module/Compone
Audio/Entertain
repair for radio screen blank radio cont 2019-08-21T00:Flint Module/Compone
Audio/Entertain
CUSTOMER STATES THE RADIO WOUL
2019-08-22T00:Silao Module/Compone
Audio/Entertain
check and advise on radio/navi screen blac
2019-08-22T00:Silao Module/Compone
Audio/Entertain
C S RADIO WILL NOT COME ON SCREE
2019-08-23T00:Spring Hill - Truck Audio/Entertainment/Navigation
Customer states The radio is cutting her 2019-08-26T00:Fort Wayne Module/Compone
Audio/Entertainment/Navigation - Abn
INFOTAINMENT SYSTEM WONT GO OUT
2019-08-26T00:Spring Hill - TruModule/Componen
Audio/Entertain
Customer states sirius xm forzen and won2019-08-30T00:Silao Module/ComponAudio/Entertain
CUSTOMER STATES WHEN USING THE
2019-09-03T00:Flint Module/Compone
Audio/Entertain
Customer states that the radio screen is 2019-09-04T00:Lansing Delta Module/ComponAudio/Entertain
ATTN SFM - - REPAIR FOR ANDROID 2019-09-05T00:Fort Wayne Module/Componen
Audio/Entertain
Check advise customer reporting no infon2019-09-05T00:Silao Module/Componen
Audio/Entertain
CUSTOMER STATES AFTER SHUT VEH
2019-09-05T00:Silao Module/Compone
Audio/Entertain
 IN_USE_DATE MAKE MODEL PLANT Trigger Failure Condition 1
2019-12-09T00:NovaSprint GalacticRoamerFTW No Additional FunctionNo Sound
2020-02-24T00:TurboFlux SolarStriker SIL No Additional FunctionNot Shutting Down
2020-07-31T00:ThunderVolt TurboFlare FLT Power button pressedDevice unresponsive
2019-10-01T00:TurboFlux SolarStriker SIL Device powered on Screen flickering
2020-05-30T00:ThunderVolt OrionScout SIL Heavy usage Rapid battery drain
2019-11-15T00:ThunderVolt ShadowPulse FTW Overheating Device overheating
2019-10-08T00:ThunderVolt TurboFlare DEL Update initiated Software failure
2019-10-28T00:NovaSprint NebulaJet SIL Device in use Mechanical failure
2020-04-17T00:NovaSprint AeroSpecter SIL Wi-Fi turned on Connection failure
2019-09-09T00:NovaSprint AeroSpecter SIL Bluetooth turned on Bluetooth failure
2019-09-03T00:NovaSprint FusionNova FLT Touch initiated Touchscreen failure
2020-07-19T00:ThunderVolt HyperFury X FTW Device usage Overheating
2019-11-20T00:ThunderVolt TurboFlare FTW Voice command givenMicrophone failure
2020-01-31T00:ThunderVolt HyperFury X DEL Startup initiated Application failure
2020-01-21T00:NovaSprint NebulaJet FLT Button pressed Remote failure
2019-09-10T00:NovaSprint FusionNova SHT Print job sent Print failure
2019-11-29T00:ThunderVolt QuantumRider SHT Charger connected Charging failure
2020-02-28T00:ThunderVolt ShadowPulse LGR High usage Performance failure
2020-07-13T00:ThunderVolt ShadowPulse FLT Photo taken Camera failure
2020-01-23T00:ThunderVolt QuantumRider SIL Boot initiated Boot failure
2020-06-29T00:ThunderVolt ShadowPulse SIL Sync initiated Sync failure
io/Entertainment/NavigationThunderVolt HyperFury X SHT Settings accessed App failure
2019-12-18T00:ThunderVolt HyperFury X FTW GPS activated GPS failure
2020-02-29T00:ThunderVolt HyperFury X SHT Device running hot Fan failure
2019-10-14T00:ThunderVolt TurboFlare SIL Update check Update failure
2019-10-31T00:TurboFlux SolarStriker FLT External drive connecStorage failure
2020-06-10T00:ThunderVolt QuantumRider DEL Button pressed Control failure
2020-07-29T00:ThunderVolt QuantumRider FTW Lens inspected Lens failure
2019-10-23T00:NovaSprint PhotonChaser SIL Application opened Software failure
2019-11-06T00:NebulaCruiser StellarGlide SIL Device age Hardware failure
Power button pressedIndicator failure
Audio playback starteAudio failure
Failure Compon
Failure ConditiFailure Compon
Failure ConditiFailure Compon
Fix Condition 1Fix Component
Radio Loss of Commun
Telematic Comm
Internal Fault Radio Receiver Replaced Radio Receiver
Radio Not Shutting D HVAC Replaced Radio
Device Device starts Power Button
Screen Screen displaysScreen
Battery Battery holds c Battery
Charger Device cools d Charger
Software Software runs sSoftware
Mechanism Device operatesMechanism
Wi-Fi Module Device reconnecWi-Fi Module
Bluetooth ModuDevice connect Bluetooth Module
Touchscreen Touchscreen reTouchscreen
Internal Compo Device cools d Cooling System
Microphone Microphone worMicrophone
Application Application lau Application
Remote ControlRemote works Remote Control
Printer Printer prints Ink Cartridge
Charging Port Device charges Charging Port
CPU System operateCPU
Camera Camera focusesCamera
Operating Syst Device boots noOperating System
Cloud Service Device syncs Cloud Service
Application App functions n Application
GPS Module GPS tracks accuGPS Module
Cooling Fan Fan operates noCooling Fan
Operating Syst OS updates corrOperating System
Storage Device Device recognizStorage Device
Buttons Buttons functionButtons
Camera Lens Lens is clear Camera Lens
Software Software perfor Software
Hardware Hardware operaHardware
Indicator Light Indicator shows Indicator Light
Speakers Audio outputs nSp
Fix Condition 2Fix ComponentFix Condition 3Fix Component 3
Programmed USB
Programmed SPS Port Programmed USB
Trigger Failure Condition Failure ComponentFix Condition Fix Component
Power button pressDevice unresponsivDevice Device starts Power Button
Device powered onScreen flickering Screen Screen displaysScreen
Heavy usage Rapid battery drain Battery Battery holds c Battery
Overheating Device overheatingCharger Device cools d Charger
Update initiated Software failure Software Software runs sSoftware
Device in use Mechanical failure Mechanism Device operatesMechanism
Wi-Fi turned on Connection failure Wi-Fi Module Device reconnecWi-Fi Module
Bluetooth turned onBluetooth failure Bluetooth Module Device connect Bluetooth Module
Touch initiated Touchscreen failureTouchscreen Touchscreen reTouchscreen
Device usage Overheating Internal ComponentsDevice cools d Cooling System
Voice command givMicrophone failure Microphone Microphone worMicrophone
Startup initiated Application failure Application Application lau Application
Button pressed Remote failure Remote Control Remote works Remote Control
Print job sent Print failure Printer Printer prints Ink Cartridge
Charger connectedCharging failure Charging Port Device charges Charging Port
High usage Performance failureCPU System operateCPU
Photo taken Camera failure Camera Camera focusesCamera
Boot initiated Boot failure Operating System Device boots noOperating System
Sync initiated Sync failure Cloud Service Device syncs Cloud Service
Settings accessed App failure Application App functions n Application
GPS activated GPS failure GPS Module GPS tracks accuGPS Module
Device running hot Fan failure Cooling Fan Fan operates noCooling Fan
Update check Update failure Operating System OS updates corrOperating System
External drive connStorage failure Storage Device Device recognizStorage Device
Button pressed Control failure Buttons Buttons functionButtons
Lens inspected Lens failure Camera Lens Lens is clear Camera Lens
Application openedSoftware failure Software Software perfor Software
Device age Hardware failure Hardware Hardware operaHardware
Power button pressIndicator failure Indicator Light Indicator shows Indicator Light
Audio playback starAudio failure Speakers Audio outputs nSpeakers
ID Complaint_nu Shipment Datecreated_date current_phase aware_date Plant
103339 K-0002103339 8/13/2020 3/2/2024 Closed 12/27/2023 Plant 1
103470 K-0002103470 8/13/2020 3/2/2024 Closed 12/27/2023 Plant 1
103932 K-0002103932 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104129 K-0002104129 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104186 K-0002104186 8/13/2020 3/3/2024 Closed 12/28/2023 Plant 1
104271 K-0002104271 8/13/2020 3/3/2024 Closed 12/29/2023 Plant 1
104296 K-0002104296 8/13/2020 3/3/2024 Closed 12/29/2023 Plant 1
104298 K-0002104298 8/13/2020 3/3/2024 Closed 12/29/2023 Plant 1
104319 K-0002104319 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104326 K-0002104326 8/13/2020 3/3/2024 Closed 12/29/2023 Plant 1
104328 K-0002104328 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104339 K-0002104339 8/13/2020 3/3/2024 Closed 12/29/2023 Plant 1
104393 K-0002104393 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104395 K-0002104395 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104404 K-0002104404 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104434 K-0002104434 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104473 K-0002104473 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104478 K-0002104478 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104486 K-0002104486 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104489 K-0002104489 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104490 K-0002104490 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104505 K-0002104505 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104507 K-0002104507 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104517 K-0002104517 8/13/2020 3/3/2024 Closed 1/2/2024 Plant 1
104672 K-0002104672 8/13/2020 3/4/2024 Closed 12/29/2023 Plant 1
104677 K-0002104677 8/13/2020 3/4/2024 Closed 12/29/2023 Plant 1
104678 K-0002104678 8/13/2020 3/4/2024 Closed 12/29/2023 Plant 1
104685 K-0002104685 8/13/2020 3/4/2024 Closed 12/29/2023 Plant 1
104694 K-0002104694 8/13/2020 3/4/2024 Closed 12/29/2023 Plant 1
104695 K-0002104695 8/13/2020 3/4/2024 Closed 12/29/2023 Plant 1
 What: Customer alleged that the pendant cable was broken.
part_descripti part_action
incident_summ
Where: as_reported
Thecustomer
location of investigation_
the device troubleshooti repair_retest
What: The alleged thatTroubleshooting/Assessment:
was
the at Sakura
graphical Generalinterface
caregiver Hospital
Upon onatinspection,
the time
one side of the
theTechnician
would allegation.
not display
PENDANT,STAREPLACED DOPatient
Where: Involvement:
The BED of
location FRAMES
There
the was&Repair/Retest:
nowas
device allegation ofThe
TroubleshootingRepair/Retest:
patient
FieldorService
Troubleshooting/Assessment:
at Toyota Memorial caregiver
HospThe Technician
at injury
Technical
the time orofreplaced
death
T
Customer
the reported
the
allegation. penda
Support fro
What: The customer alleged that the right siderial display was off, blinked when the siderial was
GCI POD 8 SERREPLACED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
Technical
DiorCesena
caregiver
Customer injury Support
or ofdeath
TtheSpecialist
reported wasfro
What: The alleged no Troubleshooting/Assessment:
at Osp.Bufalini
Troubleshooting/Assessment:
more steering. Upon
Upon at the
inspection,
time
inspection, the
the allegation.
Technician
Technician
CBL ASSY,USBREPLACED DOPatient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
Troubleshooting/
at Cs-Centrepatient
Field orService
caregiver
Hospitalier Repair/Retest:
Technician
injury or
Maubeuge atreplaced
death
T time
the reported
both
of thegrapfro
all
What: The alleged thatTroubleshooting/Assessment:
the head section was bent because
Upon inspection,
of misuse. the Technician
GCI POD 8 SERREPLACED Patient
Where: Involvement:
BED
Thecustomer FRAMES
There
location of was &
Repair/Retest:
no
the device allegation
was at H. ofThe
Troubleshooting/
patient
Regional Field or
Service
caregiver
Repair/Retest:
Technician
injury or replaced
death
Malaga-Carlos Haya at the time of the all T reported
the powe fro
What: The alleged the batteries were not charging.
WELDMENT,BAREPLACED Patient
Where: Involvement:
BED
Thecustomer FRAMES
There
location of was &
Repair/Retest:
no
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
Field orService
caregiver Technician
injury or replaced
death
Tthe reported
the head fro
What: The alleged theTroubleshooting/Assessment:
was
unit hadat a
Citrus
scaleHMA, LLC
calibrate at the
error.Upon time inspection,
of the allegation.Technician
POWER CORDREPLACED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There wasRepair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
Field orService
caregiver Technician
injury or replaced
death
Tthe reported
the powe fro
What: The alleged thatTroubleshooting/Assessment:
the bedat Citrus HMA,
was alarming LLC
andatnot the
Upon time inspection,
inflating. of the allegation.Technician
NO PARTS US CALIBRATED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There wasRepair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
FieldorService
caregiver Technician
injury or calibrated
death
Tthethereported
theofscalfro
What: The alleged theTroubleshooting/Assessment:
bed was at Inova
sendingLoudoun
a false Hospital
nurseUpon Lansdowne
call. inspection, at Technician
time the
MANIFOLD,PN RECONNECTE Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
FieldorCenter
Service
caregiveratTechnician
injury,
time or ofreconnected
death
Tthe reported the from
What: The alleged thatTroubleshooting/Assessment:
at Porter
the foot sectionMedical
was drifting. Upon theinspection, the allegation.
Technician
MISCELLANEOREPLACED DOPatient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
Field orService
caregiveratTechnician
injury
timeorofreplaced
death
Tthe reported
the comm fro
What: The alleged thatTroubleshooting/Assessment:
at Stsection
the head Vincent Healthcare
was bent orUpon the
twisted. inspection, the allegation.
Technician
PCB ASSY,MA CALIBRATED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
Troubleshooting/
patient
FieldorService
caregiver
atRepair/Retest:
Technician
injury orthe
calibrated
death
Tthe reported
the fram fro
What: The alleged theTroubleshooting/Assessment:
unit hadat an
St Joseph's
error codeHospital Upon
alarm 0xb006. theinspection,
time of allegation.
Technician
SERVICE KIT, REPLACED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
FieldorService
caregiver Technician
injury orCenterreplaced
death
Tthe atreported
the time
head froo
What: The alleged thatTroubleshooting/Assessment:
at Memorial
the intellidrive wasSloan-Kettering
not working. Upon Cancer
inspection, Technician
the
BATTERY,LEADREPLACED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There wasRepair/Retest:
nowas
the device allegation ofThe
Troubleshooting/
patient
FieldorService
caregiver
Repair/Retest:
Technician
injury at or replaced
death
T time reported
the intelli
fro
What: The alleged thatTroubleshooting/Assessment:
athandle
the left PeninsulapushRegional
button was Med
The Center
Technical
missing. the
Customer of Support
the alle
Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofDespite
TroubleshootingRepair/Retest:
patient
Connthreeor caregiver
attempts injury
by , or
thetime
death
customer
Dthe ofreported has frono
What: The alleged thatTroubleshooting/Assessment:
the bedat Univ
had aOf software Health
problem.Upon
Center inspection,
at the Technician
the allegati
BUTTON,SNAPREPLACED Patient
Where: Involvement:
BED
Thecustomer FRAMES
There
location of was &
Repair/Retest:
no
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
Field or
Service
caregiver Technician
injury or replaced
death
T reported
the push fro
What: The alleged thatTroubleshooting/Assessment:
was
the atpendant
left Porter Medical
button wasCenter Upon
at the
stuck. inspection,
time of the theallegation.
Technician
NO PARTS US INSPECTED Patient
Where: Involvement:
BED
Thecustomer FRAMES
There
location of was Repair/Retest:
no
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
customer
or caregiver
replaced injury
the or
comm death
T cable
reportedto resolfro
What: The alleged thatTroubleshooting/Assessment:
was at Rex
was Hospital
showing at
Troubleshooting/Assessment:
the bed anthe time
Upon
inflation
Upon of inspection,
the allegation.
error.
inspection, the
the Technician
Technician
PENDANT,PREM INSPECTED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
at Alegent TroubleshootingRepair/Retest:
patient
FieldorService
Bergan caregiver
Mercy Technician
Centerinjury at or
theremoved
death
T of
time reported
pendant
the fro
allega
What: The alleged that the GCI was intermittent.
SERVICE TOOLCALIBRATED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
FieldorService
atcaregiver Technician
injurytheor updated
death
Tthe reported
the softwa fro
What: The alleged thatTroubleshooting/Assessment:
the bedat Augusta
was alarmingHealth0xa224 theUpon
time
error inspection,
of
code. allegation. Technician
ASSEMBLY,GCIREPLACED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
Troubleshooting/
patient
FieldorService
caregiver
Repair/Retest:
Technician
injury or replaced
death
TtheofService
reported
theallegat
GCI frot
What: The alleged thatTroubleshooting/Assessment:
at Lawrence
the mattress coverMemorial
was delamiing.Hospital
Upon inspection
at the time the Tech
CONT PNL,CRG INSPECTED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There wasRepair/Retest:
nowas
the device allegation ofInvestigation
TroubleshootingRepair/Retest:
patient or caregiver
indicated injury
that there
or deathI was reported
no evidenc
timefroo
What: The alleged thatTroubleshooting/Assessment:
at Baylor
the mattress Scott
cover wasAnd White
TheMed
delamiing. Technical
Ctr Hillcrest
Customer at theSupport
ASSY,TOP CO INSPECTED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There wasRepair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
unitAnd
was
or caregiver
not able injury
toCtrbe Hillcrest
or
located,
death
T at therefore
reported timefrono
What: The alleged thatTroubleshooting/Assessment:
the HR at sensor
Baylor Scott
was missing. White
The Med
Technical Customer theSupport o
ASSY,TOP CO INSPECTED Patient
Where: Involvement:
BED
Thecustomer FRAMES
There
location of was Repair/Retest:
no
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
unit was
or caregiver
not able injury
to be or
located,
death
T therefore
reported fro
no
What: The alleged thatTroubleshooting/Assessment:
was
the at Univ
motor Of Conn
control boardHealth
had aUponCenter inspection,
at the time
communication theofTechnician
issue.the allegati
HR/RR MONITOREPLACED Patient
Where: Involvement:
BED
Thecustomer FRAMES
There
location of was &
Repair/Retest:
no
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
Field or
Service
caregiver Technician
injury or replaced
death
T reported
the HRfro se
What: The alleged thatTroubleshooting/Assessment:
was
the at Duncan
SOM board hadRegional Hospital
The Technical
a communication at theissue.timeCustomer
of the allegation
Support
MISCELLANEOINSPECTED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
unitOfwas
orVeterans
caregiver
not able injury
to be or
located,
death
T 549therefore
reported fro
no
What: The alleged thatTroubleshooting/Assessment:
at Department
Troubleshooting/Assessment:
the power cord was cut, no bareThe
Upon Affair
Technical
wires Center
inspection,
showing. Customer at theSupport
the Technician time
Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation
athead ofDespite
AlamanceTroubleshootingRepair/Retest:
patientthree
or caregiver
attempts injury
by ,at or
the death
customer
Dtimereported hasallefro
no
What: The alleged casterRegional
thatTroubleshooting/Assessment:
the left rubber was Medical
Upon Ctr
deteriorating.
inspection, the of the
the Technician
POWER CORDREPLACED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There wasRepair/Retest:
nowas
the device allegation ofThe
TroubleshootingRepair/Retest:
patient
Field orService
caregiver Technician
injury of or
thereplaced
death
T reported the powe fro
What: The alleged scale loadat University
Troubleshooting/Assessment:
beam Hospital
data error. atUpon
the time
inspection, allegation.
the Technician
CASTER 6 IN REPLACED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There was&Repair/Retest:
nowas
the device allegation ofThe
at mattressTroubleshooting/
patient
University Field orService
caregiver
of Cincini Repair/Retest:
Technician
Medical injury
Center or replaced
death
atT thereported
timetheof castefro
the
What: The alleged thatTroubleshooting/Assessment:
the unit was not inflating.
Upon inspection, the Technician
LOAD BEAM,OIMINSPECTED Patient
Where: Involvement:
BED of
Thecustomer
location FRAMES
There wasRepair/Retest:
nowas
the device allegation ofThe
at Shands Troubleshooting/
patient
FieldorService
Jacksonvillecaregiver
Repair/Retest:
Technician
Medical injury
Centeror cleared
death
T at
INC reported
the
theload
time fro
beo
What: The alleged thatTroubleshooting/Assessment:
the power cord was missing. Upon inspection, the Technician
PCB ASSY,PNCCALIBRATED Patient
Where: Involvement:
BED
Thecustomer FRAMES
There
location of was &
Repair/Retest:
no
the device allegation
was ofThe
Troubleshooting/
patient
at Medicaland Field or
Service
caregiver
Cityvibration
Forth Worth Repair/Retest:
Technician
injury
atinspection,
thewas or configurated
timenotdeath
T
ofthe reported
theService the
allegation. fro
su
What: The alleged thatTroubleshooting/Assessment:
the percussion Upon
functions functioning. Tec
POWER CORDREPLACED Patient
Where: The location of the device was at patients home at the time of the allegation. the powe
Involvement:
BED FRAMES
There was Repair/Retest:
no allegation ofThe
TroubleshootingRepair/Retest:
patient
Field or
Service
caregiver Technician
injury or replaced
death
T reported fro
SERVICE KIT, REPLACED Patient Involvement:
BED FRAMES
There wasRepair/Retest:
no allegation ofThe
Troubleshooting/
patient
FieldorService
caregiver
Repair/Retest:
Technician
injury or replaced
death
T reported
the percu
fro
 Ans: No
7. Does the product with the problem have a P
Ans: Information
7. Does notwith
the product available.
the problem have a P
Ans: Information not available.
8. What is the PM date?
Ans: Information not available.
as_determinedmodule failure_mode cause has_there_been d8. What is the PM
iligence_log2 date?
Ans: Information not available.
M034 F138 C01M034-User ContG138-User contrY013-Electronic control failure Resolution: Fixed by replacing P7932B03 PEND
Per LCC analyst
M014 F070 C01M014-Display anG070-Display anY013-Electronic control failure Resolution: Fixed by replacing 167876 GCI POD
Per LCC analyst - Multiple issues:
M014 F070 C01M014-Display anG070-Display anY013-Electronic control failure Per
LineLCC analyst
1 - No - Replacement of the blower m
steering
M024 F091 C01M024-Power DriG091-Power DriY006-Battery failure and or instaLine 2 - GCI pod, CBL ASSY GUI replaced
M005 F133 C03M005-Articulati G133-User ErroY031-Use error:abuse ~ Service/Work
Service Order
Work Order SourceCustomer
Source: - Customer Requ
Request
M001 F001 C02M001-AC PowerG001-AC PowerY024-Power Cord failure As Determined
Service Code:
Work Order BatteryCustomer
Source: Power: Inadequat
Request
M026 F097 C02M026-Scale G097-Scale Y026-Software failure As Determined
Service Code:
Work Order Scale or
Source: zero operates,
Customer Requestb
M031 F134 C03M031-Surface G134-User Error-
Y036-User Error:did not follow l As Determined
Service Code:
Work Order Surface:
Source: Patient support
Customer Requestm
M011 F088 C01M011-Communicat G088-Nurse callY012-Electrical Cabling failure As Determined
Service Code:
Work Order Nurse Customer
Source: call: falselyRequest
sends
M005 F026 C02M005-Articulati G026-Articulati Y026-Software failure As Determined Code: Unable to replicate allega
M005 F030 C02M005-Articulati G030-Articulati Y022-Mechanical failure Service Work Order
Service Work Order Source:
Source: Customer
Customer Request
Request
M024 F091 C00M024-Power DriG091-Power DriY006-Battery failure and or instaAs Determined Code: Battery Power: Does not
M024 F156 C02M024-Power DriG156-Unable toY028-Unable to determine root Service Work Order
Service Work Order Source:
Source: Installation
Customer Request
(Out of
M034 F137 C01M007-Bed FramG057-Bed FramY022-Mechanical failure As Determined Code: Accessories : Missing/Loo
Service Work Order Source: Customer Request
M010 F063 C01M010-Communic
G063-Comm Y012-Electrical Cabling failure As Determined
Service Code:
Work Order User Error
Source: - did not
Customer follow
Request
M034 F138 C02M034-User ContG134-User Error-
Y036-User Error:did not follow l As Determined
Service Code:
Work Order Accessories:
Source: Overhead
Customer Request P
M031 F115 C02M031-Surface G115-Surface Y026-Software failure As Determined
Service Code:
Work Order Comm:Customer
Source: Service Tool Com
Request
M034 F138 C01M034-User ContG138-User contrY013-Electronic control failure As Determined
Service Code:
Work Order DisplayCustomer
Source: and Indicators :G
Request
M034 F131 C02M034-User ContG131-Unable toY028-Unable
r to determine root As Determined Code: Accessories : Missing/Loo
M031 F156 C02M031-Surface G156-Unable toY028-Unable to determine root Service Work Order Source: Customer Request
M031 F156 C02M031-Surface G156-Unable toY028-Unable to determine root Service Work Order
Service Work Order Source:
Source: Installation
Customer Request
(Out of
M038 F191 C01M038-Vital SignG191-Vital SignY013-Electronic control failure As Determined Code: Accessories : Missing/Loo
Service Work Order Source: Customer Request
M034 F156 C02M034-User ContG156-Unable toY028-Unable to determine root As Determined Code: Comm: Intermittent loss o
M010 F156 C02M010-CommunicG156-Unable toY028-Unable to determine root Service Work Order
Service Work Order Source:
Source: Customer
Customer Request
Request
M001 F390 C02M001-AC PowerG390-Cord/cab Y024-Power Cord failure As Determined Code: Cord/cable Damaged (No
M030 F109 C02M030-Steer/Mobi
G109-Steer/Mobi
Y022-Mechanical failure Service Work Order
Service Work Order Source:
Source: Customer
Customer Request
Request
M026 F096 C02M026-Scale G096-Scale Y026-Software failure As Determined Code: Other
M031 F115 C02M031-Surface G115-Surface Y026-Software failure Service Work Order
Service Work Order Source:
Source: Customer
Customer Request
Request
M001 F001 C02M001-AC PowerG001-AC PowerY024-Power Cord failure As Determined Code: Other
M031 F121 C00M031-Surface G121-Surface Y005-Air source failure Service Work Order Source: Customer Request
 t with the problem have a PM label (Preventive Maintece label indicating that the bed has been (REDACTED)).
not available.
t with the problem have a PM label (Preventive Maintece label indicating that the bed has been (REDACTED)).
not available.
date?
t available.
date?
t available.
y replacing P7932B03 PENDANT, STANDARD W/O ENT
y replacing 167876 GCI POD 8 SERIES
Multiple issues:
Replacement of the blower mcm filter is part of ancillary finding, no split needed.
BL ASSY GUI replaced
er SourceCustomer
Source: - Customer Request
Request forfor Repair, As Determined Code - Siderail articulation: inoperative or difficult raising/lowering, or lowers too q
Repair
e: BatteryCustomer
Source: Power: Inadequate performance
Request for Repair on battery-F041
e: Scale or
Source: zero operates,
Customer Requestbutforhas inaccurate performance-F097
Repair
e: Surface:
Source: Patient support
Customer Requestmalfunction
for Repair (not level, insufficien, etc.)-F119
e: Nurse Customer
Source: call: falselyRequest
sends nurse call to nurse station-F088
for Repair
e: Unable to replicate allegation (No problem found)-F131
Source: Customer
Source: Customer Request for Repair
Request for Repair
e: Battery Power: Does not operate on battery power-F040
Source: Installation
Source: Customer Request for Repair
(Out of Box Failure)
e:
Source: Customer Request for Repair Part (No Loss of Function Detected)-F157
Accessories : Missing/Loose/Broken
e: User Error
Source: - did not
Customer follow for
Request labeling-F134
Repair
e: Accessories:
Source: Overhead
Customer Patient
Request Pendant / Patient Electronic Device Holder inoperative-F166
for Repair
e: Comm:Customer
Source: Service Tool Communication
Request for Repair with Frame inoperative, incorrect operation-F167
e: DisplayCustomer
Source: and Indicators : GCI
Request fordisplay
Repair and touchscreen inoperative, incorrect or unreliable-F070
e: Accessories : Missing/Loose/Broken Part (No Loss of Function Detected)-F157
Source: Customer Request for Repair
Source: Installation
Source: Customer Request for Repair
(Out of Box Failure)
e:
Source: Customer Request for Repair Part (No Loss of Function Detected)-F157
Accessories : Missing/Loose/Broken
e: Comm: Intermittent loss of internal communication-F189
Source: Customer
Source: Customer Request for Repair
Request for Repair
e: Cord/cable Damaged (No loss of function)-F390
Source: Customer
Source: Customer Request for Repair
Request for Repair
e: Other
Source: Customer
Source: Customer Request for Repair
Request for Repair
e: Other
Source: Customer Request for Repair
sing/lowering, or lowers too quickly-F105, Alleged Complaint Override - Y, Describe Malfunction - bent head section because of misuse, Co
tion because of misuse, Companion Serial No - , Cause/Resolution - parts were replaced according the quote, check done, product works a
check done, product works as designed , Functioning as designed - Yes, Performed Func Test - true, Performed Visual Test - true, Perform
d Visual Test - true, Performed Audible Test - true, Part Serial No - , Occurrence Location - Uci, PM Sticker present - , PM Sticker Date - , S
sent - , PM Sticker Date - , Surv Injury/Death - No, ~ ~~
_Id Returned Product Name Product SegmeRating Review
R1060RBTFRFE
Yes Swing 1 Baby Product 1 Star ISwing
purchased one of is
mechanism these
also sw
very loud.
R13DJ77EZFAIYes Seat & BouncerBaby Product 1 Star I'd return it if I could.
R15NYSUD9N3No Car Seat 1 Baby Product 4 Star This Brand Car Seat 12 swive
R15UXWMELB3Yes Swing 1 Baby Product 1 Star seat bucket is angled too d
R168A29OOS1Yes Car Seat 1 Baby Product 2 Star Installing is pretty easy, t
R1A4KLB4ZCZ Yes Travel System 1Baby Product 1 Star Received this as a baby sho
R1CELHXQRKVYes Travel System 1Baby Product 1 Star Car
- theseat
belt is comfortable
buckle inserts and good
always butall
slide the tighten
the way
R1DIVNPAIGH Yes Car Seat 1 Baby Product 2 Star - the chest buckle is cheap
R20LGOTJ0NTYes Stroller 1 Baby Product 1 Star Over the stroller is ok....
R2D0R8NU0JRYes Swing 1 Baby Product 2 Star The swing is nice but it’s wa
R2PSNKR9CE0Yes Swing 1 Baby Product 2 Star It’s huge, the seat is too
R2ZU3HIE2RLBYes Travel System 1Baby Product 2 Star Okay so here is the deal wi
R30BJJ7ZND31No Car Seat 1 Baby Product 3 Star There is aissues.
the same safety issue wit
Will post
R30SDDTG2FDNo Swing 1 Baby Product 3 Star update number two soon.
R332PDLU3QAYes Swing 1 Baby Product 1 Star The padding for the swing t
R3EOB0HZYTANo Seat & BouncerBaby Product 3 Star Great idea. 2 in 1 swing an
R3H1BEBNHTF5
No Travel System 1Baby Product 4 Star When my husband and I first
R3KSTP361P3 Yes Stroller 1 Baby Product 1 Star We've had various Brand seat
R3O0AMYOEP Yes Seat & BouncerBaby Product 1 Star I had put this on my registr
R3OWB9JXOS9Yes Travel System 2Baby Product 1 Star Imy
suggest you Ilook
truck and elsewher
still have
R3S6ZXUE4XCNo Travel System 1Baby Product 5 Star space.
R3SO15OMHZZYes Travel System 1Baby Product 1 Star I did a lot of research to c
R3VIOHME68SYes Swing 1 Baby Product 1 Star Easy to assemble, standard
R577CB4I8OVSYes Swing 1 Baby Product 2 Star Our
The old swingfeature
rotation broke is
(itphenomenal!
was Has made
R876YPS6H75 No Car Seat 1 Baby Product 3 Star But overall so worth the money! And super com
RAQ0OCWEW0Yes Seat & BouncerBaby Product 1 Star This took so long
convenience or a to assemb
high
REI1C69MJ1P6No Car Seat 1 Baby Product 5 Star quality product.
REQXBU1R70W
Yes Swing 1 Baby Product 1 Star The swing is
Expensive okay,
gift, and itthe
does t
recipient just informed m
RGZUZC0VKPVYes Swing 1 Baby Product 1 Star Don't buy this
was a tad softer for the
RHK1537HVWINo Swing 1 Baby Product 3 Star lower setting.
Title Sentiment 1 Sentiment 2 Symptom Condition Symptom Component 1
All bad Unsatisfactory Poor Design & QDiscomfort Seat
NOT SAFE Satisfactory & Unsatisfactory Uneven Swing Base
Will be buying this for Unsatisfactory User Friendly 0 Seat cover
The seat bucket is anglSatisfactory & Unsatisfactory Uncomfortable Angle Harness
Does not rotate easily Unsatisfactory Unable to rotate Brake
Dangerous! Brakes didSatisfactory & Recommended Unsafe Wheel
Very uncomfortable m Unsatisfactory Difficult to use Tray
Greco swing Satisfactory & Recommended Noise Swing
Product support Satisfactory & Recommended Difficult to Assemble Strap
Too wide for a newbor Unsatisfactory Too Large Pad
Not a great design Unsatisfactory Difficult to Adjust Stroller
Good quality strolle Unsatisfactory Poor Quality Mobile Toy kit
SAFETY ISSUE Unsatisfactory Limited Feature Harness clip
Good for lulling to sleeSatisfactory & Recommended Difficult to Operate Mobile Toy kit
Garbage. Save your mon
Unsatisfactory Unable to Fit Rocker
Semi functional Unsatisfactory Unsafe Cup Holder
A very good purchase Satisfactory & Recommended Difficult to Push Buckle
Good to start Satisfactory & Recommended Bulky Wire
Not impressed Unsatisfactory Unable to Fold Sound System
Do not buy Unsatisfactory Odor Motor Unit
Obsessed 😍 Satisfactory & Recommended Unable to Engage Seat Pad
Not As Great As I Exp Unsatisfactory Difficult to Tighten Speaker
Not perfect for every chUnsatisfactory Incorrect Installation Sound System
Mobile is pointless Satisfactory & Recommended Movement Issue Sound System
Love the rotation featuSatisfactory & Recommended Diffcult to Exchange Cup Holder
Defective Unsatisfactory Unable to Rotate Seat Pad
Convenient swivel featSatisfactory & Recommended Fitting Issue
It's disappointing.. Unsatisfactory Difficult to Use
Used 3 months and theUnsatisfactory High Speed
Works but has flaws Unsatisfactory Speed issue
Symtom ConditSymptom Comp
Symtom ConditSymptom Comp
Failure ConditiFailure Compon
Failure Conditi
Audio Issue Speaker Noise Swing Inoperative Mobile Toy Kit
Incorrect Install Swing Bent Swing Bar
Loose Seat
Misaligned Seat buckle
Rubbed Brake
Too small Belt
Broken Tray
Missing Vibration unit
Torn Seatpad
Jammed Seat Belt
Movement issueSeat cover
Material issue Pad
Loose Stroller
Inoperative Strap
Torn Pad
Defective Bassinet
Space Car seat
Adjustment Straps
Tight Seat legs
Durability Wheels

Complexity Bassinet
Jammed Motor
Less features Audio
Loose Cup holder
Defective Seatpad
Configure Stroller
Low Quality Seatpad
Poor quality Seatpad
Loose Strap
Failure Component 2
Case Study on in
understandings Healthcare data:
the dataset as per the below guidelines
8. Tag sample 5-10 records like Task 1

Guidelines
Primary Key:forIts
building Synthesis/Keytakeaways:
a unique key in the dataset to represent a particular record.
3. Include any other key things that is you observed in the dataset.

Optional Task:
Highlight any key learnings that you understood from this dataset.
Column wise analysis
Field Name Description Total Va
1 Yes, the primary key is present in the data. The column "ID" is the primary key, which unique
2 No, there is no other project ID column present in the data.
3 Yes, there are several columns that describe the product/model or the event, such as "part_
4 No, there is no specific column describing the project title.
5 Yes, the columns "incident_summary2", "as_reported", "investigation_conclusion2", "trouble
6 Yes, the columns "module", "failure_mode", and "cause" are tagged columns that describe th
7 No, there is no specific column describing the type of issue (e.g., Emerging Issue). However
8 No, the date of the project launch is not present in the data. However, there are columns "Sh
9 Yes, the project status is present in the data. The column "current_phase" indicates the curr
10 No, there is no department column present in the data.
11 Yes, the columns "cause" and "failure_mode" may contain information about the identified ro
12 Yes, there are several other interesting columns, such as "Plant", "part_action", "has_there_

Check List
# Questions Options
1 Is primary key present?
2 Are there any other project Id column?
3 Are there interesting columns describing the product / model or the event?
4 Are there any specific column describing project title?
5 Are there any decriptive/free text column describing the event?
6 Are there tagged columns describing the failed System / Subsystem / Components / Parts?
7 Are there any column describing type of Issues (eg Emerging Issue)
8 Is Date of the Project Launch present?
9 Is Project status present?
10 Is there department column present?
11 Is there any identified root cause condition/components column?
12 Are there other interesting columns not covered by the other questions?
Overall Synthesis / Key Learnings
 Unique Data type What can be mined from thNull Values if Any additional comment
the primary key, which uniquely identifies each complaint.
Complaint_number
el or the event, such as "part_description", "incident_summary2", "as_reported", "investigation_conclusion2", "troubleshooting_assessment"

igation_conclusion2", "troubleshooting_assessment", "repair_retest", and "diligence_log2" are descriptive/free text columns that describe th
agged columns that describe the failed system, subsystem, components, or parts.
g., Emerging Issue). However, the "incident_summary2" column may contain information about the type of issue.
owever, there are columns "Shipment Date" and "created_date" that may be related to the project timeline.
rent_phase" indicates the current status of the complaint, with values such as "Closed".

ormation about the identified root cause condition/components.

nt", "part_action", "has_there_been_an_allegation_of_injury_or_death", and "Service Work Order Source", that provide additional informatio

Extra details

r the event?

ystem / Components / Parts?

sion2", "troubleshooting_assessment", "repair_retest", and "diligence_log2".

ive/free text columns that describe the event.

ce", that provide additional information about the complaint and the resolution process.