Phonak Audéo P TM

User Guide

Phonak Audéo P-312/13T

Phonak Audéo P-312/13T Trial
This user guide is valid for:

Wireless hearing aids CE mark applied

Phonak Audéo P90-312 2020
Phonak Audéo P90-13T 2020
Phonak Audéo P70-312 2020
Phonak Audéo P70-13T 2020
Phonak Audéo P50-312 2020
Phonak Audéo P50-13T 2020
Phonak Audéo P30-312 2020
Phonak Audéo P30-13T 2020
Phonak Audéo P-312 Trial 2020
Phonak Audéo P-13T Trial 2020
Your hearing aid details

If no box is checked and you do not know the model

of your hearing aid, please ask your hearing care
professional.
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When flying please check if flight
operator requires devices to be switched into flight
mode, see chapter 12.

Hearing aid models Battery size

c Audéo P-312 (P90/P70/P50/P30) 312
c Audéo P-13T (P90/P70/P50/P30) 13
c Audéo P-312 Trial 312
c Audéo P-13T Trial 13

Earpieces
c Dome
c SlimTip
c cShell

3
Your hearing aids have been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.

These premium products are the result of decades of

research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.

Please read the User Guide carefully to make sure that

you understand and get the best out of hearing aids.
For more information regarding features, benefits, setup,
use and maintenance or repairs of your hearing aid and
accessories – contact your hearing care professional or
manufacturer representative. Additional information can
be found in the Data Sheet of your product.

4
For any information regarding the repair service of the
hearing aid or accessories please contact the hearing care
professional.

Phonak – life is on
www.phonak.com

5
Contents

Your hearing aid

1. Quick guide 8
2. Parts of the hearing aid 10

Using the hearing aid
3. Left & right hearing aid markings 11
4. On/Off 12
5. Batteries 13
6. Putting on the hearing aid 15
7. Removing the hearing aid 16
8. Multi-function button 17
9. Connectivity overview 18
10. Initial pairing 19
11. Phone calls 22
12. Flight mode 26

6
 Further Information
13. Operating, transport and storage conditions 28
14. Care and maintenance 29
15. Exchanging the earwax protection 32
16. Service and warranty 37
17. Compliance information 39
18. Information and description of symbols 45
19. Troubleshooting 50
20. Important safety information 52

7
1. Quick guide
Left & right hearing aid markings
Blue marking for left
hearing aid.
Red marking for right
hearing aid.

Changing batteries

1 2 3
Remove the Open the Place battery in
sticker from the new battery door. the battery door with
battery and wait two the “+” symbol facing
minutes. upwards.

8
On/Off

On Off

Multi-function button
The button has several functions.
It functions as a volume control and/or
a program change depending on the
hearing aid programming. This is
indicated in your individual instructions.
If paired with a Bluetooth® enabled
phone, a short press will accept and a
long press will reject an incoming call.

Flight mode
To enter flight mode press the lower part
of the button for 7 seconds while closing
the battery door. To exit flight mode,
simply open and close the battery door
again.

9
2. Parts of the hearing aid

The following pictures show the models described in this

user guide. You can identify your personal model by:
• checking “Your hearing aid details” on page 3.
• comparing your hearing aid with the following models.

Possible earpieces

Dome SlimTip cShell

Audéo P-312/13T
Audéo P-312/13T Trial
Multi-function button

Tube
Battery door

Speaker
Anchor (optional)
(without earpiece attached)

10
3. Left & right hearing aid markings

There is a red or blue marking on the back of the hearing

aid and on the speaker. This will tell you if it is a left or a
right hearing aid.

Blue marking for left hearing aid.

Red marking for right hearing aid.

11
4. On/Off

The battery door is also the on/off switch.

1.
Closed battery door =
hearing aid is on

2.
Open battery door =
hearing aid is off

When you switch on the hearing aid you might hear

a start-up melody.

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5. Batteries

1. 2. 3.
Remove the Open the Place battery in
sticker from the battery door. the battery door
new battery and with the “+”
wait two minutes. symbol facing
upwards.

If it is difficult to close the battery door:

Check that the battery is inserted correctly and the
“+” symbol is facing upwards. If the battery is not
inserted correctly, the hearing aid will not work and
the battery door could be damaged.

Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to

13
 change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.

Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (312 or 13) by:
• checking “Your hearing aid details” on page 3.
• checking the marking on the inner side of the battery
door.
• checking the following table.

Model Zinc-air Color IEC ANSI

battery marking on code code
Phonak Audéo size package
P-312 312 brown PR41 7002ZD
P-13T 13 orange PR48 7000ZD
P-312 Trial 312 brown PR41 7002ZD
P-13T Trial 13 orange PR48 7000ZD

Please ensure you use the correct type of battery in

your hearing aids (zinc-air). Please also read chapter
20.2 for further information on product safety.

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6. Putting on the hearing aid

1.
Place the hearing aid behind
your ear.

2.
Insert the earpiece into your
ear canal.

3.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.

15
7. Removing the hearing aid

1.
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.

16
8. Multi-function button
The multi-function button has several functions.

It functions as a volume
control and/or a program
change depending on the
hearing aid programming.
This is indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for a printout.

If the hearing aid is paired with a Bluetooth® enabled

phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.

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9. Connectivity overview

The illustration below shows the connectivity options

available for your hearing aid.

Bluetooth enabled
device, e.g. cell
phone

TV Connector connected to TV*

Roger**

* The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system.
** Roger wireless microphones can be connected to your hearing aids as well.

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10. Initial pairing

10.1 Initial pairing to Bluetooth® enabled device

It is only necessary to perform the pairing

procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. Initial pairing process
can take up to 2 minutes.

1.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.

2.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.

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3.
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep confirms successful pairing.

For more information about pairing instructions for

Bluetooth wireless technology, specific to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html

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10.2 Connecting to the device

After your hearing aids have been paired to your device,

they will automatically connect again when switched on.

The connection will be maintained as long as the

device remains ON and within range.

Your hearing aid can be connected to up to two

devices and paired to up to eight devices.

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11. Phone calls

Your hearing aids connect directly with Bluetooth®

enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your hearing aids will pick up and transmit
your voice to the phone.

Your voice

Caller’s voice

Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.

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11.1 Making a call

Enter the phone number and press the dial button.

You will hear the dialing tone through your hearing aids.
Your hearing aids will pick up and transmit your voice to
the phone.

11.2 Accepting a call

When receiving a call, a calling notification will be heard

in the hearing aids.
The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid (less than 2 seconds) or directly on your phone.

short press
< 2 sec

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11.3 Ending a call

A call can be ended by a long press on the upper or lower

part of the multi-function button on the hearing aid
(more than 2 seconds) or directly on your phone.

long press
> 2 sec

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11.4 Rejecting a call

An incoming call can be rejected by a long press on the

upper or lower part of the multi-function button on the
hearing aid (more than 2 seconds) or directly on your
phone.

long press
> 2 sec

25
12. Flight mode

Your hearing aids operate between 2.4 GHz–2.48 GHz

frequency range. When flying some operators require all
devices to be switched into flight mode. Entering flight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.

12.1 Enter flight mode

To disable the wireless function and

enter flight mode in each hearing aid:

1.
Open battery door.

2.
Hold down the lower part of the
multi-function button on the hearing
aid for 7 seconds while closing the
battery door.

In flight mode, your hearing aid cannot connect directly

to your phone.
26
12.2 Exit flight mode

To enable the wireless function and exit flight

mode in each hearing aid:

1.
Open battery door.

2.
Close the battery door
on the hearing aid again.

27
13. Operating, transport and storage
conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in this user guide.

Please ensure to use, transport and store the hearing aids

according to the following conditions:

Use Transport Storage

Temperature +5° to +40°C -20° to +60°C -20° to +60°C
(41° to 104°F) (-4° to 140°F) (-4° to 140°F)
Humidity 30% to 85% (non 0% to 90% (non 0% to 70% (non
condensating) condensating) condensating)
Atmospheric
pressure 500 to 1060 hPa 500 to 1060 hPa 500 to 1060 hPa

These hearing aids are classified IP68 (depth of 1 meter

for 60 minutes) and designed to be used in all daily life
situations. Therefore you do not have to worry about
exposing the hearing aids to rain shower or sweat.
However, these hearing aids are not intended to be used
in water activities that includes chlorinated water, soap,
salt water or other liquids with a chemical content.

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14. Care and maintenance

Diligent and routine care of your hearing aid contributes

to outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
of a five year service period after phase out of the
respective hearing aid.

Please use the following specifications as a guideline.

Further information regarding product safety, see
chapter 20.2.

General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.

When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.

29
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.

Use of your hearing aid around water can restrict

air flow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water – refer to the trouble-
shooting steps in chapter 19.

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Daily
Inspect the earpiece for earwax and moisture deposits and
clean the surfaces with a lint-free cloth. Never use
cleaning agents such as household detergents, soap, etc.
for cleaning your hearing aid. It is not recommended to
rinse with water. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on filters or drying capsules.

Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.

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15. Exchanging the earwax
protection
Your hearing aid is equipped with an earwax protection to
protect the speaker from earwax damage.

Please check the earwax protector regularly and exchange

it if it looks dirty or if the hearing aid volume or sound
quality is reduced. The earwax protection should be
replaced every four to eight weeks.

15.1 Removing the earpiece from the speaker

1.
Remove the earpiece from the
speaker by holding the speaker
in one hand and the earpiece in
the other.

32
2.
Gently pull off the earpiece
to remove.

3.
Clean the speaker with a
lint-free cloth.

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15.2 Exchanging the earwax protection with
CeruShield™ Disk

1.
Gently rotate the CeruShield
Disk in the direction indicated
by the arrows until a free
opening appears under the bin
icon.

2.
To remove a used earwax
protector carefully insert the
speaker into the free opening
(under bin icon) until it clicks.
After the click you will see the
used earwax protector in the
opening below the bin icon.

34
3.
To insert a new earwax protector
carefully insert the speaker into
the opening where the new
earwax protector is visible
(opposite the bin icon) until it
clicks. After the click you will see
the new earwax protector is now
inside the speaker.

35
15.3 Attaching the earpiece to the speaker

1.
Hold the speaker in one hand
and the earpiece in the other.

2.
Slide the earpiece over the
speaker sound outlet.

3.
The speaker and the earpiece
should fit perfectly together.

36
16. Service and warranty

Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.

International warranty
Sonova AG offers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earpieces,
external receivers. The warranty only comes into
force if a proof of purchase is shown.

The international warranty does not affect any legal

rights that you might have under applicable national
legislation governing sale of consumer goods.

37
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.

Serial number Authorized hearing care

(left side): professional (stamp/signature):

Serial number
(right side):

Date of purchase:

38
17. Compliance information

Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/us/en/certificates (Phonak
worldwide locations).

Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.

39
The wireless models listed on page 2 are certified under:

Phonak Audéo P-312 & P-13T (P90/P70/P50/P30)

Phonak Audéo P-312 Trial & P-13T Trial
USA FCC ID: KWC-MZP
Canada IC: 2262A-MZP

Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.

40
Notice 2:
Changes or modifications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.

Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:

41
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.

42
Radio information of your wireless hearing aid
Antenna type Resonant loop antenna
Operation frequency 2.4 GHz – 2.48 GHz
Modulation GFSK, Pi/4 DPSK, GMSK
Radiated power < 2.5 mW
Bluetooth®
Range ~1 m
Bluetooth 4.2 Dual-Mode
Profiles supported HFP (Hands-free profile), A2DP

Compliance with emission and immunity standards

Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017

43
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011

44
18. Information and description
of symbols

With the CE symbol, Sonova AG confirms that this

product – including accessories – meets the
requirements of the Medical Devices Directive
93/42/EEC as well as the Radio Equipment
Directive 2014/53/EU. The numbers after the
CE symbol correspond to the code of certified
institutions that were consulted under the
above-mentioned directives.

This symbol indicates that the products described

in these user instructions adhere to the
requirements for an applied part of Type B of EN
60601-1. The surface of the hearing aid is
specified as an applied part of Type B.

Indicates the medical device manufacturer, as

defined in EU Directive 93/42/EEC.

Indicates the Authorized representative in the

European Community. The EC REP is also the
importer to the European Union.

45
 This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides.

This symbol indicates that it is important for

the user to pay attention to the relevant
warning notices in these user guides.

Important information for handling and

product safety.

During transportation keep dry.

The Bluetooth® word mark and logos are

registered trademarks owned by Bluetooth SIG,
Inc. and any use of such marks by
Sonova AG is under license. Other trademarks
and trade names are those of their respective
owners.

Japanese mark for certified radio equipment.

46
Indicates a device’s compliance with the Brazilian
General requirements for Products Certification.

Indicates the manufacturer’s serial number so that

a specific medical device can be identified.

Indicates the manufacturer’s catalogue number so

that the medical device can be identified.

Indicates that the device is a medical device.

Temperature during transportation and storage:

–20° to +60° Celsius (–4° to +140° Fahrenheit).

Humidity during transportation: Up to 90% (non

condensing).
Humidity during storage: 0% to 70%, if not in use.
See instruction in chapter 20.2 regarding drying
the hearing aid after use.

Atmospheric pressure: 500 hPA to 1060 hPa

47
 The symbol with the crossed-out garbage
bin is to make you aware that this hearing
aid may not be thrown away as normal household
waste. Please dispose of old or unused hearing
aids, at waste disposal sites intended for electronic
waste, or give your hearing aid to your hearing
care professional for disposal. Proper disposal
protects the environment and health.

48
49
19. Troubleshooting

Problem Causes
Hearing aid not functioning Dead battery
Blocked speaker/earpiece
Battery not inserted correctly
Hearing aid switched off
Hearing aid whistles Hearing aid not inserted correctly
Earwax in ear canal
Hearing aid not loud enough Volume too loud
or distorted Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Hearing aid plays two beeps Indication for low battery
Hearing aid switches on & off Moisture on battery or
(intermittent) hearing aid
Phone does not work Hearing aid is in flight mode
Hearing aid not paired to the phone

If the problem persists, contact you hearing care professional

for assistance.

Please check https://www.phonak.com/com/en/support.html for further

information.
50
What to do
Change battery (chapter 5)
Clean speaker opening/earpiece
Insert battery correctly (chapter 5)
Switch hearing aid on by completely closing battery door (chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume if volume control available (chapter 8)
Change battery (chapter 5)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 8)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 5)
Wipe battery and hearing aid with dry cloth

Open and close battery door (chapter 12.2)

Pair it to the phone (chapter 10)

51
20. Important safety information

Please read the information on the following pages before

using your hearing aid.

Intended use:
The hearing aid is intended to amplify and transmit sound
to the ear and thereby compensate for impaired hearing.

The Phonak Tinnitus Balance software feature is intended

for use by people with tinnitus who also desire
amplification. It provides supplementary noise stimulation
which can help defocus the user`s attention from their
tinnitus.

Indications:
Presence of hearing loss. Presence of hearing loss in
combination with tinnitus.

Contraindications:
Evidence of active or chronic middle or outer ear pathology,
chronic drainage or discharge, evidence of chronic
inflammation.

52
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benefit from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.

The hearing aid is suitable for the home healthcare

environment and due to their portability it may happen that
it is used in professional healthcare facility environment like
physician offices, dental offices etc.

Target population:
The target population is primarily the adult population over
18 years of age. This product may also be used with
children 36 months of age or older. Mentally challenged
users will require constant supervision by a caregiver.
The target group for the Phonak Tinnitus Balance software
feature are adults 18 years of age or older with tinnitus who
also desire amplification.

53
Any serious incident that has occurred in relation to the
hearing aid, should be reported to the manufacturer
representative and the competent authority of the state of
residence. The serious incident is described as any incident
that directly or indirectly led, might have led or might lead
to any of the following:
a) the death of a patient, user or other person
b) the temporary or permanent serious deterioration of
a patient’s, user’s or other person’s state of health
c) a serious public health threat

To report an unexpected operation or event, please contact

the manufacturer or a representative.

54
20.1 Hazard warnings

Your hearing aids operate between 2.4 GHz–2.48 GHz

frequency range. When flying please check if flight operator
requires devices to be switched into flight mode, see
chapter 12.

The hearing aids (specially programmed for each hearing loss)

must only be used by the intended person. They should not be
used by any other person as they could damage hearing.

Changes or modifications to the hearing aid that were not

explicitly approved by Sonova AG are not permitted. Such
changes may damage your ear or the hearing aid.

Do not use the hearing aids in explosive areas (mines or

industrial areas with danger of explosions, oxygen rich
environments or areas where flammable anesthetics are
handled).

55
 Hearing aid batteries are toxic if they are swallowed! Keep out
of the reach of children, individuals with cognitive impairment,
and pets. If batteries are swallowed, consult your physician
immediately!

If you feel pain in or behind your ear, if it is inflamed or if skin

irritation and accelerated accumulations of earwax occur,
please check with your hearing care professional or physician.

Titanium shells of custom hearing aids and earpieces can

contain small quantities of acrylates from adhesives. People
who are sensitive to such substances may potentially
experience an allergic skin reaction. Please stop using the
device immediately if such a reaction occurs and check with
your hearing care professional or physician.

In very rare cases, the dome can remain in your ear canal
when removing the hearing tube from the ear. In the unlikely
case that the dome does get stuck in your ear canal, it is

56
strongly recommended to see a physician for safe removal. To
prevent pushing the dome towards the eardrum, never try to
re-insert the speaker into the ear canal.

Hearing programs in the directional microphone mode reduce

background noises. Please be aware that warning signals or
noises coming from behind, e. g. cars, are partially or entirely
suppressed.

This hearing aid is not for children below 36 months. The

usage of this device by children and individuals with cognitive
impairment should be supervised at all times to ensure their
safety. The hearing aid is a small device and contains small
parts. Do not leave children and individuals with cognitive
impairment unsupervised with this hearing aid. If swallowed,
consult a physician or hospital immediately as the hearing aid
or its parts can cause choking!

Do not make a wire connection from your hearing aid to any

external audio sources like radio etc. That could cause injuries
on your body (electric shock).

57
 The following is only applicable for persons with active
implantable medical devices (i.e. pacemakers, defibrillators,
etc.):
Keep the wireless hearing aid at least 15 cm (6 inches) away
from the active implant. If you experience any interference, do
not use the wireless hearing aids and contact the
manufacturer of the active implant. Please, note that
interference can also be caused by power lines, electrostatic
discharge, airport metal detectors etc.
Keep magnets (i.e. battery handling tool, EasyPhone magnet,
etc.) at least 15 cm (6 inches) away from the active implant.
If using a Phonak wireless accessory, consult the chapter
“Important safety information” in your wireless accessory
user guide.

 se of accessories, transducers and cables other than those

U
specified or provided by the manufacturer of this equipment
could result in increased electromagnetic emissions or
decreased electromagnetic immunity of this equipment and
result in improper operation.

58

Portable RF communications equipment (including peripherals
such as antenna cables and external antennas) should be used
no closer than 30 cm (12 inches) to any part of the hearing
aids, including cables specified by the manufacturer.
Otherwise, degradation of the performance of this equipment
could result.

Hearing aids should not be fitted with domes / wax protection

systems when used by clients with perforated eardrums,
inflamed ear canals or otherwise exposed middle ear cavities.
In these cases, we recommend the use of a custom earpiece. In
the unlikely case that any part of this product should remain
in the ear canal, it is strongly recommended to see a medical
specialist for safe removal.

Avoid strong physical impacts to the ear when wearing a

hearing aid with customized earpiece. The stability of
customized earpieces is designed for normal use. A strong
physical impact to the ear (e.g. during sports) may cause the
customized earpiece to break. This may lead to perforation of
the ear canal or eardrum.

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 After mechanical stress or shock to the customized earpiece,
please ensure that it is intact before placing it in the ear.

Use of this equipment adjacent to or stacked with other

equipment should be avoided because it could result in
improper operation. If such use is necessary, this equipment
and the other equipment should be observed to verify that
they are operating normally.

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20.2 Information on product safety

These hearing aids are water resistant and not waterproof.

They are designed to withstand normal activities and
occasional accidental exposure to extreme conditions. Never
immerse your hearing aid in water! These hearing aids are not
specifically designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing aid before
these activities, as the hearing aid contains sensitive electronic
parts.

Never wash the microphone inputs. Doing so could cause it to

lose its special acoustic features.

Protect your hearing aid from heat (never leave near

a window or in the car). Never use a microwave or other
heating devices to dry your hearing aid. Ask your hearing care
professional about suitable drying methods.

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 The dome should be changed every three months or when it
becomes stiff or brittle. This is to prevent the dome from
detaching from the tube spout during insertion into or
removal from the ear.

When you are not using your hearing aid, leave the battery
door open so that any moisture can evaporate. Make sure that
you always completely dry your hearing aid after use. Store
the hearing aid in a safe, dry and clean place.

Do not drop your hearing aid! Dropping onto a hard surface

can damage your hearing aid.

Always use new batteries for your hearing aid. In case a

battery is leaking, replace it immediately with a new one to
avoid any skin irritation. You can return used batteries
to your hearing care professional.

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The batteries used in these hearing aids should not exceed
1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion)
rechargeable batteries as these may cause severe damage to
your hearing aids. The table in chapter 5 explains exactly
which type of battery your particular hearing aids require.

Remove the battery if you are not using your hearing aid for
a long period of time.

Special medical or dental examination including radiation

described below, may adversely affect the correct
functioning of your hearing aids. Remove and keep them
outside the examination room/area before undergoing:
Medical or dental examination with X-ray (also CT scan).
Medical examinations with MRI/NMRI scans, generating
magnetic fields.
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it will be
in very low doses, and will not affect the hearing aids.

Do not use your hearing aid in areas where electronic

equipment is prohibited.
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Your hearing care professional:

029-0843-02/V1.03/2020-05/na © 2020 Sonova AG All rights reserved

Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com