Sicom Chef® Set- Extend Holding Bin

up Manual EHB Series

TABLE OF CONTENTS

Configuring PHU in Digital Menu Board (DMB) Portal . . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . 2

Connecting EHB to Chef. . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . ............................................. 14
Troubleshooting. . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . ........................................................... 21

355 EAST KEHOE BLVD. ~ CAROL STREAM, IL, 60188, USA

PHONE: 630-462-8800 ~ TOLL FREE: 1-800-PCASTLE

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Configuring PHU in Digital Menu Board (DMB) Portal

1 Visit the DMB portal site that corresponds with your parent brand (e.g. yourbranddmb.sicomasp.com)

Enter the registered E-mail Address and Password into the fields. Click

2 On the DMB Set Up Menus, click Setup Equipment.

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3 Click your Store Number followed by

4 Under Create New Equipment, select PHU from the drop-down menu.

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5 Fill out the required fields, beginning with Name. This is the title that will be given to the PHU in the DMB portal.

6 For Manufacturer, select Prince Castle.

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7 For Model, select 2nd Generation.

8 For Size, select your PHU configuration (Rows x Columns). E.g. 2x4

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9 Enter the MAC address that is located on top of the unit above the display panel.

MUST MATCH.

DASHES “—” ON TAG

BECOME COLONS “:”
WHEN ENTERED IN
PORTAL.

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10 Click then return to Set Up Menus.


11 On the DMB Set Up Menus, click Setup Dayparts.

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12 Click your Store Number followed by

13 Click Then fill in the required fields according to your store’s operational preferences.

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14 If all days have the same times, click Click to finish.

15 Return to Set Up Menus then click Setup Pan Assignments.

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16 Click your Store Number. From the Select Holding Unit drop-down, select your PHU.

17 Click on each heater zone of the PHU configuration and select your desired products.

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Configuring PHU in Digital Menu Board (DMB) Portal

Repeat for all times of day - Breakfast, Lunch, and Dinner - for all days of the week. To apply the same
18 menu to all days, click

Under the “From” heading, click “Breakfast” under “Sunday”.

Hold the Ctrl key on the keyboard, and under the “To” heading, click “Breakfast” for the
remaining days of the week.

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Click
18

Repeat for Lunch and Dinner. Click to finish.

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Configuring PHU in Digital Menu Board (DMB) Portal

IMPORTANT: Click Sync changes to restaurants. DMB portal configuration will not
19 transmit to Chef if this step is neglected.

Click the box next to your store to sync the changes to.

Click to finish.

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Connecting EHB to Chef®

On the underside of the Sicom Chef module, press the power button on the far right-hand side.
1 Then locate the orange NETWORK port on the far left-hand side. Connect Chef to an available LAN router
port.

POWER ON
NETWORK
PORT

CONNECT TO OPEN
LAN PORT

On the back of the EHB, locate the Ethernet port directly below the power cord. Connect the EHB to the next
2 available LAN router port.

CONNECT TO OPEN
LAN PORT

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On the front side of the router, LAN ports 1 and 2 should be illuminated.
2


Flip the green power button ON “—” on the EHB. The red display should read “EnSP.” Verify that it switches
3 to “En” within 20 seconds. This means the EHB has successfully connected to the internet.

POWER EHB ON “—”

20 SECONDS

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. .
Within 1 minute, notice EnSP => En now has a dot on the left-hand side. This means the menu is being
4
downloaded to the EHB from the Portal.
DOT MEANS
MENU IS BEING
DOWNLOADED

1 MINUTE 

Notice the timer bar displays dim and “WAIT” appears across all windows.
5

6 To monitor the PHU on the Chef screen, touch the gear icon in the lower right-hand corner.
Then tap “Configuration”.

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7 Enter the password: “1”, “2”, “3”. Hit the green checkmark

PASSWORD IS
“1 2 3”

8 In the tab, tap the drop down arrow on last row entitled Select the
PHU to be monitored, (e.g. “Main 2x4”).

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9 Tap “Save” on the lower left side.


10 To return to the home screen, hit the gear icon followed by “Overview”.

11 The configuration in the Chef portal for PHU “Main 2x4” should now be displayed on the home screen.

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12 To test communication between Chef and the EHB, start all timers from left to right, starting with the top left
product “HAMC”.

The first timer activated for duplicate products will be green, while the second timer will be orange.
Verify that the timers on the EHB have started and match the green and yellow on the Chef screen.

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12 From the EHB timer bar, press all the and buttons to cancel the timers.

Verify that the timers on the Chef screen have stopped and the screen returns to only the product names.

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Troubleshooting on Chef

If “DISCONNECTED” is seen on the Chef home screen, as shown below, check the following on the Chef
module.

?
SEE REMAINING PAGES HOW TO TROUBLESHOOT

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Troubleshooting on Chef

Touch the gear icon in the lower right-hand corner. Then tap “Configuration”.
1

2 Enter the password: “1”, “2”, “3”. Hit the green checkmark

PASSWORD IS
“1 2 3”

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Troubleshooting on Chef

On the upper toolbar, tap the tab. Verify that “Portal”, “Internet”, and “VPN” all have a green
3
checkmark.

CHECK CONNECTIVITY

On the upper toolbar, tap the tab. Verify that, for PHU “Main 2x4”, Chef is “Monitoring Status”.
4

CHECK PHU STATUS


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Troubleshooting on PHU

If “DISCONNECTED” is seen on the Chef home screen, check the following on the PHU.

On the right-hand display, hold down the button for 5 seconds until “IP” appears.
1

5 SECONDS

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Troubleshooting on PHU

Press button so that a blinking “1000” is displayed. Use the arrows to scroll.

Press to scroll through “2000”, “3000”, “4000”. Verify that this is the case.

If the numbers are NOT 1000, 2000, 3000, and 4000, manually set them by pressing to move right,
press to move left, and to scroll through blinking digits 0-9.

BLINKING

5 SECONDS

Press button to accept and finish.


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Troubleshooting on PHU

NOTE: If your store has a static IP, follow the example below with IP address “ 234.5.67.890”.

Press button so that a blinking “1000” is displayed. Press to scroll to the next digit, and
press so that the display reads “1100”.

Press “SET-POINT” again to scroll to the next digit to the right. Hit to go to “9”, and the display
should now read “1190”. Press “SET-POINT” one more time, and set the final digit to “ 2” . The display should
now read “1192.” Repeat the same for the remainder of the address:

234 => “1234” 5 => “2005” 67 => “3067” 890 => “4890”

234.5.67.890

5 SECONDS

Press button to accept and finish.


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