0 1 Introduction
0 1 Introduction
Abstract
Design Science Research (DSR) is a problem-solving paradigm that seeks to enhance human
knowledge via the creation of innovative artifacts. Simply stated, DSR seeks to enhance
technology and science knowledge bases via the creation of innovative artifacts that solve
problems and improve the environment in which they are instantiated. The results of DSR include
both the newly designed artifacts and design knowledge (DK) that provides a fuller understanding
via design theories of why the artifacts enhance (or, disrupt) the relevant application contexts. The
goal of this introduction chapter is to provide a brief survey of DSR concepts for better
human knowledge with the creation of innovative artifacts and the generation of design knowledge
(DK) via innovative solutions to real-world problems (Hevner, March, Park, & Ram 2004). As
such, this research paradigm has generated a surge of interest in the past twenty years, specifically
due to its potential to contribute to fostering the innovation capabilities of organizations as well as
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This is the author version of the original article published by SpringerNature. Please cite the article as follows:
vom Brocke J., Hevner A., Maedche A. (2020) Introduction to Design Science Research. In: vom Brocke J., Hevner
A., Maedche A. (eds) Design Science Research. Cases, Cham. https://doi.org/10.1007/978-3-030-46781-4_1
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contributing to the much needed sustainability transformation of society (Watson, Boudreau, &
Chen, 2010; vom Brocke, Watson, Dwyer, Elliot, & Melville, 2013; vom Brocke, Winter, Hevner,
The goal of a DSR research project is to extend the boundaries of human and organizational
capabilities by designing new and innovative artifacts represented by constructs, models, methods,
and instantiations (Hevner et al. 2004, Gregor & Hevner 2013). DSR aims to generate knowledge
of how things can and should be constructed or arranged (i.e., designed), usually by human agency,
to achieve a desired set of goals; referred to as design knowledge (DK). For example, DK in the
Information Systems (IS) discipline includes knowledge of how to structure and construct a
database system, how to model business processes, how to align IS with organizational strategy,
how to deliver data analytics for effective decision making (e.g. Becker et al. 2015), as well as
how to use information technology to support sustainable practices (Seidel et al. 2013, vom Brocke
& Seidel 2012). DSR results in IS have been shown to create significant economic and societal
impact (Gregor & Hevner 2013, vom Brocke et al. 2013). Beyond the IS field, DSR is a central
economics, and other information technology-related disciplines for the creation of novel solutions
deem important in order to provide foundations on how to conduct DSR to scholarly standards.
The cases presented in this book use such fundamentals in order to structure and document their
DSR projects.
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science research (Hevner et al. 2004). The environment defines the problem space in which the
technologies. In it are the goals, tasks, problems, and opportunities that define needs as they are
perceived by stakeholders within the organization. Needs are assessed and evaluated within the
context of organizational strategies, structure, culture, and existing work processes. They are
architectures, and development capabilities. Together these define the "research problem" as
perceived by the researcher. Framing research activities to address real stakeholder needs assures
research relevance. The knowledge base provides the raw materials from and through which DSR
research and results from reference disciplines provide foundational theories, frameworks,
instruments, constructs, models, methods, and instantiations used in the build phase of a research
study. Methodologies provide guidelines used in the evaluate phase. Rigor is achieved by
Figure 1: Design Science Research Framework (Adapted from (Hevner et al. 2004))
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DSR studies relevant problems in the real-world environment with various application domains.
organizations using specific technology. Often, the analysis of the business environment and
the derivation of specific needs to be solved build the starting point of a DSR project. However,
also situations exist in which needs have already been studied and can be taken from extant
research. DSR analyses the (academic) knowledge base in that it studies to which extent design
knowledge is already available to solve a problem of interest. Such knowledge can take the
this knowledge can be applied following “routine design”, which does not constitute DSR. Else,
DSR sets out to create an innovative solution to the problem, which, in most cases, builds on
existing parts of a solution and combines, revises, and extends extant design knowledge. The
design activities comprise of “build” and “evaluate” activities, typically following multiple
iterations. In course of a DSR study, diverse research methods are applied, including those well
established in social science research, such as interviews, surveys, literature reviews, or focus
groups.
DSR Process
The performance of DSR projects has been based on several process models, such as
Nunamaker, Chen, & Purdin (1991), Walls, Widmeyer, & El Sawy (1992), Hevner (2007), and
Kuchler & Vaishnavi (2008). The mostly widely referenced model is one proposed by Peffers,
Tuuanen, Rothenberger, & Chatterjee (2008). The design science research methodology
(DSRM) process model is shown in Figure 2. This DSR process includes six steps: problem
identification and motivation, definition of the objectives for a solution, design and
development, demonstration, evaluation, and communication; and four possible entry points:
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initiation, and client/context initiation. A brief description of each DSR activity follows.
Figure 2: DSR Methodology Process Model (Adapted from Peffers et al. (2008))
Activity 1. Problem identification and motivation. This activity defines the specific
research problem and justifies the value of a solution. Justifying the value of a solution
accomplishes two things: it motivates the researcher and the audience of the research to
pursue the solution and it helps the audience to appreciate the researcher’s
understanding of the problem. Resources required for this activity include knowledge
Activity 2. Define the objectives for a solution. The objectives of a solution can be
inferred from the problem definition and knowledge of what is possible and feasible.
The objectives can be quantitative, e.g., terms in which a desirable solution would be
better than current ones, or qualitative, e.g., a description of how a new artifact is
expected to support solutions to problems not hitherto addressed. The objectives should
can be any designed object in which a research contribution is embedded in the design.
This activity includes determining the artifact’s desired functionality and its architecture
Activity 4. Demonstration. This activity demonstrates the use of the artifact to solve one
or more instances of the problem. This could involve its use in experimentation,
Activity 5. Evaluation. The evaluation measures how well the artifact supports a solution
to the problem. This activity involves comparing the objectives of a solution to actual
observed results from use of the artifact in context. Depending on the nature of the
problem venue and the artifact, evaluation could take many forms. At the end of this
activity the researchers can decide whether to iterate back to step three to try to improve
Activity 6. Communication. Here all aspects of the problem and the designed artifact are
employed depending upon the research goals and the audience, such as practicing
professionals.
DSR Evaluation
The process of conducting DSR has been further developed in many ways, specifically paying
attention to the evaluation activities and allowing for a more concurrent and fine-grained
evaluation of intermediate steps in the design process. While it is well-understood that also the
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Peffers et al. (2008) process should and would be conducted iteratively, evaluation only takes
place after design, development and demonstration activities; missing out on the opportunity to
different aspects of design as shown in Figure 3. They build on prior work describing DSR
activities within the overall DSR process, arguing that each of these activities progresses toward
the intended artefacts differently and thus offer potential for concurrent (or formative)
evaluation. Such evaluation can mitigate risk (Venable, vom Brocke, & Winter 2019), as early
feedback on the minute steps leading to the eventual artefact can be incorporated into the design
process. The authors also assert that this type of evaluation can be more specific and better
directed if the evaluation focuses on the different aspects of design when relevant decisions are
Figure 3: Evaluation Activities within the DSR Process (Adapted from Sonnenberg and vom
Brocke (2012))
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To demonstrate, Sonnenberg and vom Brocke (2012) identify four evaluation types (Eval 1 to
Eval 4) derived from typical DSR activities. Figure 3 shows a cyclic high-level DSR process
that includes the activities of problem identification, design, construction, and use. In addition,
Figure 3 suggests that each DSR activity is followed by an evaluation activity, as follows:
• Eval 1: Evaluating the problem identification; criteria include importance, novelty, and
feasibility
• Eval 2: Evaluating the solution design; criteria include simplicity, clarity, and
consistency
• Eval 3: Evaluating the solution instantiation; criteria include ease of use, fidelity with
• Eval 4: Evaluating the solution in use; criteria include effectiveness, efficiency, and
external consistency.
Depending on when an evaluation occurs, ex ante and ex post evaluations are distinguished. Ex
ante evaluations are conducted before the instantiation of any artefacts, while ex post
evaluations occur after the instantiation of any artefact (Venable, Pries-Heje, & Baskerville
2016). The DSR process in Figure 3 indicates that there are feedback loops from each evaluation
activity to the preceding design activity. Overall, these feedback loops together form a feedback
The design knowledge (DK) produced in a DSR project can be richly multifaceted. DK will
include information about the important problem, the designed solution, and the evaluation
evidence. Specifically it includes measures of timely progress on how well the problem solution
We consider these three components to constitute DK: the problem space, the solution space,
and the evaluation. While we understand that both problem space knowledge and solution space
knowledge exists independently, it is only through putting them in relation to one another that
we refer to the respective knowledge as DK. Figure 4 provides a simple model conceptualizing
Design Knowledge
Context Representation
• Domain S • Constructs
P
• Stakeholder o • Models
• Time r • Methods
l
• Space o • Instantiations
u • Design Theories
b Evaluation
t
Goodness Criteria l
• Technology i
e Process
• Information o • Search Criteria
• Interaction m
• Society
n • Foundations
• Build Activities
Information systems research consumes and produces two basic types of knowledge: 1)
(Gregor & Hevner 2013). Contributions to the l knowledge base typically comprise knowledge
about technological (i.e. digital) innovations that directly affect individuals, organizations, or
society while also enabling the development of future innovations (Winter & Albani 2013).
Contributions to the W knowledge base enhance our understanding of the world and the
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phenomena our technologies harness (or cause). Research projects may combine both
Figure 5: DSR Projects and Modes of Producing and Consuming Design Knowledge (Adapted from
Drechsler & Hevner (2018))
The relationships of design knowledge produced and consumed in DSR projects and the
(design) knowledge bases are shown in Figure 1. This figure is adapted and simplified from
(Drechsler & Hevner 2018) and clearly illustrates paired modes of consuming and producing
knowledge between the DSR project and the W and l knowledge bases. The l-knowledge is
further divided into two sub-categories. The Solution Design Entities collect the prescriptive
knowledge as represented in the tangible artifacts, systems, and processes designed and applied
in the problem solution space. The growth of design theories around these solutions is captured
in the Solution Design Theories knowledge base (Gregor & Hevner 2013). Knowledge can be
projected from the specific application solutions into nascent theories around solution
technologies, actions, systems, and design processes based on the new and interesting
knowledge produced in a DSR project. Thus, we can describe the interactions of a specific DSR
project with the extant knowledge bases in the following consuming and producing modes:
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understanding of a problem, its context, and the underlying design of a solution entity
(Arrow 1). As results of the research project, the design and real-world application of
solution entities or design knowledge enhances our descriptive understanding of how the
world works via the testing and building of new W-knowledge (Arrow 2).
• Prescriptive (l) Solution Design Entities: Existing solution entities, design processes, or
design systems are re-used to inform novel designs of new entities, processes, or systems
(Arrow 5) (vom Brocke & Buddendick 2006). Within a DSR project, effective solution
entities, design processes, or design systems are produced and contributed to new l-
• Prescriptive (l) Solution Design Theories: Solution design knowledge, in the form of
growing design theories, informs the design of a solution entity, a design process or a design
system (Arrow 3). Within a DSR project, effective principles, features, actions, or effects
of a solution entity or a design process or system are generalized and codified in solution
In simple terms, a DSR project can make two types of contributions—it can contribute to design
lems and theorizing about such processes are what lead to these contributions (vom Brocke,
Maedche 2019). The two type of contributions and related activities are illustrated in Figure 6.
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Early contributions to DSR focused on contributions to design entities (e.g., Hevner et al. 2004
and Peffers et al. 2007). Gregor and Jones (2007) introduce the idea of DSR projects’ producing
design theory and conceptualize the anatomy of a design theory by means of six core
components: purpose and scope, constructs, principle of form and function, artifact mutability,
testable propositions, and justificatory knowledge. Gregor and Hevner (2013) outline how both
types of contributions relate to each another and how a DSR project can go beyond the design
of design entities to contribute to design theory by theorizing about the design science process
More recently, Chandra-Kruse, Seidel, & vom Brocke (2019) suggest a third type of
DSR project that builds on design processes that are not conducted as part of the DSR project
itself but at another place and time. Such research opens DSR projects up to theorize about
design that is not motivated by research but by something that happened in, for example,
industry or society. Drawing from archeology research, researchers have described methods for
investigating design processes and artifacts empirically to generate DK. In short, three types of
DSR projects can be differentiated regarding the contribution they intend to make to DK: (1)
projects that contribute to design entities, (2) projects that contribute to both design entities and
design theory, and (3) projects that contribute to design theory without developing a design
Given the complexity of DSR projects and the various ways a DSR project might
contribute to DK, how comprehensively and effectively a DSR project is planned and
communicated can affect its likelihood of success. Such planning and communication enables
researchers to reflect on and receive feedback about their DSR project in its early stages and to
coordinate and communicate their DSR projects. The DSR grid intends to put an entire DSR
project on one page, highlighting its essential components in order to reflect and communicate
its scope. Such representation of a DSR project helps to better plan and communicate a DSR
project as well as to receive feedback from different stakeholders in an early stage and to
question and update the scope as the project progresses. As shown in Figure 7, the DSR Grid
Problem Description: What is the problem for which a DSR project must identify possible
positioning the problem in a problem space. Research has identified the context, described by
the domain, the stakeholder, time and place, and goodness criteria, the last of which tells when
a problem should be considered solved, as necessary to capture the problem appropriately (vom
Input Knowledge: What prior knowledge will be used in the DSR project? As introduced
above one can distinguish W-knowledge and l-knowledge, the first being descriptive,
explanatory, or predictive, and the second being prescriptive (Gregor & Hevner 2013). Three
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types input — kernel theories, design theories, and design entities — can be differentiated for
DSR Project
Figure 7: DSR Grid Comprised of the Six Core Dimensions of a DSR Project
Research Process: What are the essential activities planned (or conducted) to make the
intended contribution? When the intended contribution is design entities, the process includes
build and evaluate activities (Hevner et al. 2004). In particular, these activities also include
grounding the design (vom Brocke et al. 2020) by, for example, conducting literature reviews
(Webster & Watson 2002, vom Brocke et al. 2015), and meta-analysis (Denyer, Tranfield &
Van Aken, 2008). In order to support concurrent design and evaluation, it is suggested to plan
and document the build and evaluation activities in one. DSR tools have been developed (vom
Brocke et al. 2017, Morana et al. 2018) to keep logs of the research process; such logs can
complement a high-level list of research activities used to scope the DSR project in the process
dimension. The process documented here may also include activities for theorizing about the
design. While activities for processing the design can draw from DSR process models like the
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Peffers et al. (2007) model, activities for theorizing can draw from various research methods
Key concepts: What are the most important concepts used in the research performed in the
DSR project? The words used to describe the research, such as the problem and solution space
that the DSR project focuses on, as well as the concepts used to describe the process and input
and output knowledge must be defined clearly. A clear definition of the key concepts is
Solution Description: What is the solution to the problem being investigated by a DSR project?
The solution description clearly states the essential mechanisms of the solution (vom Brocke et
al. 2020) and how the solution is positioned in solution space by characterizing its
Output Knowledge: What knowledge is produced in the DSR project? Naturally, DSR projects
produce DK, classified as l-knowledge (Gregor & Hevner 2013), but in contrast to the solution
description, the DK generated through the project puts the problem and solution spaces in
relation to each other (vom Brocke et al. 2020). If a DSR project does not intend to generate
design theory but to generate design entities, the description of such entities does not constitute
DK, as it is only the results of the design entity’s evaluation in context that constitute DK. These
results are then documented as output knowledge when the project is described.
Factors like the phase of the project (e.g., early planning or documenting completed
research) and the stakeholder group (e.g., industry partners or editors) determine the
perspectives from which and the detail with which the six dimensions may be described.
Multiple versions of the dimensions will usually be created in iterations as a project progresses,
but referring to the dimensions helps researchers to consider the core aspects of a DSR project
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from the outset and to discuss these aspects with stakeholder groups to shape the project`s
Conclusion
In this chapter, some important DSR concepts and models have been presented to provide a
foundation for the planning, performing, and disseminating DK from specific DSR projects. In
the following chapters, cases of DSR projects are presented as conducted by experienced
researchers in the field. These cases serve as examples from which to learn in order to inform
one’s DSR projects. These case studies provide invaluable experiential knowledge of how
fellow researchers have conducted DSR over the past decades. This case collection is intended
to “live” in that we are always very happy to include new cases of diverse application
environments. The richer the collection, the more useful for the community. Apart from
enjoying to read the cases in the book, authors are cordially invited to get in touch and discuss
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