Emotional Intelligence

Asst. Professor Sarah Castillo Vanguardia

INTENDED LEARNING OUTCOMES (ILO)

At the end of the discussion, the students should be able to:

➢ explain what Emotional Intelligence is and is not;
➢ realize how a higher Emotional Intelligence can help
manage emotions ; and
➢ identify strategies to improve emotional management.
DISCUSSION OUTLINE

What is Emotional Intelligence?

Difference between IQ and EQ

Critical Skills of Leadership

EI Competency Framework
Did you ever know anyone who…
• Just didn’t get it?
• Said the wrong thing?
• Did the wrong thing?
• Couldn’t get along with anyone? Or everyone?
• Missed cues at meetings/parties?
• Had a high IQ but was awkward while interacting with others?
• Had no common sense?
• You just couldn’t be around?
• Drove you crazy!
 Emotions FUEL performance

$40B Training & Development

EI Facts 1998 Harvard Business Review’s most popular

publication of all time!

EI is 58% of a leader’s performance

90% of top high performers have high EI

EI: needed at all work levels, in all industries and in

all aspects of life: personal & professional
 • Being smart
Emotional • IQ
Intelligence • Controlling others’ emotions
is NOT…… • Manipulating others
• Extroversion/Introversion
What is Emotional Intelligence?
Recognizing, understanding, expressing and managing
your emotions and the emotions of others.

Examples of high EI:

• Understanding your own emotions • Developing relationships
• Picking up on others’ cues • Treating others well
• Managing your responses/reactions • Helping others manage their
to others emotions
• Being appropriate in social situations
 Emotional Intelligence
: your ability to recognize and understand
emotions in yourself and others, and your
ability to use this awareness to manage your
behavior and relationships.
 Why?
• EI is the strongest predictor of workplace
performance.

• 90% of top performers have high emotional

intelligence.

• People with average IQs outperform those with the

highest IQs 70% of the time.

• Decades of research now point to EI as being the

critical factor that sets star performers apart from the
rest of the pack.
“A leader’s intelligence has to have a
strong emotional component. He /
She has to have high levels of self-
awareness, maturity, and self-
control.”

- Jack Welch
The 3 Critical Skills of Leadership
The 3 Critical Skills of Leadership
The 3 Critical Skills of Leadership
 EI is……. EI is not…….
Utilizing your emotions to • just being nice
determine the: • suppressing emotions
• right response • giving free rein to
• right time emotions
• right person • attempting to be a
robot
• being passive
Is it possible to make a
decision without
emotion?
Reason without emotion
is neurologically
impossible.
Dr. Antonio Damasio
“Anyone can become angry - that is easy,
but to be angry with the right person at the
right time, and for the right purpose and in
the right way - that is not within everyone’s
power and that is not easy”

- Aristotle, Ancient Greek Philosopher

Good News
EI Competency Framework
Self Awareness - Introspective
Self-Awareness Strategy
Increase Your Self-Awareness
Self-Awareness Strategy
• Observe the ripple effect from your emotions
• Visit your values
• Check yourself
• Know who and what pushes your buttons
• Stop and ask yourself why you do the things you do
• Seek feedback
Self-Management - Proactive
Self-Awareness Strategy
Self-Management Strategies

• Take control of your self-talk

• Count to ten
• Smile and laugh more
• Learn a valuable lesson from everyone you
encounter
Social Awareness - Introspective
Increase Your Social Awareness
Social Awareness Strategies
• Greet people by name
• Watch body language
• Live in the moment
• Practice the art of listening
• Step into their shoes
Relationship Management - Proactive
Relationship Management Tip
Relationship Management Strategies
• Be open and curious
• Take feedback well
• Build trust
• Acknowledge the other person’s feelings
• Tackle a tough conversation
• Remember the little things that pack a punch
 Increase Your EI
Research shows that people improve their EI
most when the following conditions are
present:

• They have a strong motivation to learn or change

• They practice new behaviors consistently
• They seek feedback on their own behavior
Increase Your EI
The Benefits of EI at Work
On the job, people with higher emotional intelligence excel at:

• Staying calm under pressure

• Resolving conflict effectively
• Behaving with empathy
• Leading by example
• Those with high levels of Emotional Intelligence delegate more
effectively and more emphatically
• Increasing our Emotional Intelligence makes us better employees,
leaders, colleagues and teammates
 Activity
Self-Awareness Strategy
Think about an interaction or situation at home or at
work that caused an emotional response in you, that
didn’t go well.
• Who was involved?
• What triggered your response?
• What was the outcome?
• Based on what you learned today, what could you
have done differently?
Self-Awareness Strategy
Most Important Point
• Reflect back on the information presented today.
• What is the most important thing you learned?
• What is one thing you will do to become more
Emotionally Intelligent?
REFERENCES
Muchinsky, P. M., & Culbertson, S. S. (2016). Psychology applied to work: An
introduction to industrial and organizational psychology. Hypergraphic Press.

Salvendy, G. (Ed.). (2011). Handbook of human factors and ergonomics. Wiley.

(n.d.). Bradberry T. and Greaves J. Emotional Intelligence 2.0. North Dakota

State University

(n.d.). Kepro. Emotional Intelligence. University of Wisconsin System

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