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Your Issue With TSB - Signed

L'éducation authentique de la maison

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Sydney Abbas
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19 views3 pages

Your Issue With TSB - Signed

L'éducation authentique de la maison

Uploaded by

Sydney Abbas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

A037 v4.

Your issue with TSB


Use this secure form to tell us what’s happened. We’ll get back to you as soon as possible.

1 Introduction
What can we help you with?
Query, Request or Feedback Complaint

Are you experiencing issues with your online banking?


Yes No

We’re sorry you’re experiencing issues with your online banking, this support page has some useful
troubleshooting guides that may help.

Please let us know the following:


• If you are having issues with your Internet Banking (Computer or Mobile), let us know the following:
- What browser are you using? E.g. Google Chrome, Firefox, Microsoft Edge, Safari
- What version of browser are you using?
- If you’re using a mobile for Internet Banking, what device are you using? (Apple or Android)
- If you’re using a desktop computer, please tell us your operating system e.g. Windows or Linux (Apple)
• If you are having issues with your TSB Mobile Banking App, let us know the following:
- What device are you using? (Apple or Android)
- What TSB Mobile Banking App version are you using? (You can check this in your app settings)

Is this about an existing complaint?


Yes No

Please provide your existing complaint reference


number.

We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way.
Information on how we use your data can be found in our Date Privacy Notice tsb.co.uk/privacy.
2 Your issue
Are you a TSB customer?
Yes No

Are you a Personal or Business Banking customer?


Personal Business Banking

What type of account do you hold?


Current Account

Please enter your account details below:


Sort code Account number
309776 19326068

Credit Card number

Mortgage account number

Loan account number

Policy number

What is your issue and how has it affected you?


Hello,
it's been now over 48 h I can't login on my bank account (err224) I need to get my account could you do the necessary as soon as
possible.
Thanks in advance

Are there any attachments you could provide to help us with your issue?
Upload any documents or screenshot evidence here e.g. receipts, statements or screenshots

What can we do to resolve this for you?


Fixing my login account issue.
3 About you
Title
Mr Mrs Miss Ms Mx Other Please
specify
First name Surname
sydney abbas

Date of birth Postcode


26/09/1975 B9 5UD

House number / name Address line 1


8 avenue lucien buisson

Phone number Alternate phone number


00213558053137

Email For overseas address please ll in the ‘Postcode’ as


address [email protected]
AA1 1AA and include your zip / postal code in ‘Address
line 1’ above.

Please tick here if you don’t want us to contact you by email to discuss your issue.
✔
Just in case we need to contact you, please tell us the
best way to do this: Email

Please note - for security reasons we will only be able to email you if the email address you have provided matches
what we have on record. If you need to update any of your contact details you can do this by using our TSB Mobile
Banking App or by logging into your Internet Banking account. Or contact our Telephone Banking team for more
help. You can nd the telephone number by searching ‘contact us’ on our website.
If you’d prefer we call you, let us know when’s best.
Please note - we will always do our best to call you at Afternoon (12pm-6pm)
your preferred time of day but this cannot always be
guaranteed.
By providing your mobile number you con rm that you are happy for us to contact you on your mobile (including
SMS) to handle your issue. We’ll not use this information for marketing purposes. For security reasons we are
unable to use this information to update your contact details on our system.
If you’re a TSB customer, it’s important we have your up to date contact details so we can tell you important
information about your account and so that you can receive One Time Passwords to log into Internet Banking or
make payments using your Debit or Credit Card online. If you need to update your contact details please contact
us separately.
By providing your mobile number and/or email address you con rm that you are happy for us to contact you by
email and / or on your mobile (including SMS) to handle your issue. We’ll not use this information for marketing
purposes. For security reasons we are unable to use this information to update your contact details on our system.
If you’re a TSB customer, it’s important we have your up to date contact details so we can tell you important
information about your account and so that you can receive One Time Passwords to log into Internet Banking or
make payments using your Debit or Credit Card online. If you need to update your contact details please contact
us separately.

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