EBOOK

SAP SIGNAVIO

A COMPLETE GUIDE

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Table of Contents
Introduction - The Canvas of Process Excellence
Chapter 1 - Understanding SAP Signavio
Chapter 2 - SAP Signavio Modules
Chapter 3 - Process Insights
Chapter 4 - Journey Intelligence
Chapter 5 - Process Manager
Chapter 6 - Journey Modeler
Chapter 7 - Process Governance
Chapter 8 - Process Collaboration
Chapter 9 - Process Transformation Manager
Chapter 10 - How SAP Signavio Integrates with SAP S/4HAN
Chapter 11 - Brush Strokes of Success
Chapter 12 - Canvas of Career Opportunities
Chapter 13 - SAP Signavio Certifications
Chapter 14 - SAP Signavio Glossary
 Introduction - The Canvas of Process
Excellence

In today's rapidly evolving business landscape, process excellence has become a

critical differentiator for organizations striving to thrive in an increasingly
competitive market. According to recent studies, companies that prioritize
business process management (BPM) experience a 50% reduction in process
costs, a 35% increase in operational efficiency, and a 25% improvement in
customer satisfaction. Furthermore, the global BPM market is projected to reach
$30.12 billion by 2027, growing at a CAGR of 11.9% from 2020 to 2027. These
statistics highlight the growing importance of process excellence in driving
business success and underscore the need for robust tools and methodologies
to achieve it.

The business process management landscape has transformed significantly in

recent years. Traditional BPM approaches, often characterized by rigid, top-down
methodologies, are giving way to more agile, data-driven strategies. This shift is
driven by the need for organizations to adapt quickly to changing market
conditions, customer expectations, and technological advancements. Modern
BPM now encompasses a wide range of disciplines, including process mining,
simulation, journey mapping, and continuous improvement methodologies. The
focus has expanded beyond mere efficiency gains to encompass customer
experience, innovation, and digital transformation.

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Enter SAP Signavio, a comprehensive Business Process Intelligence suite that has
emerged as a game-changer in the realm of process excellence. SAP Signavio
offers a unique blend of process modeling, mining, analysis, and collaboration
tools, all integrated into a single, powerful platform. By leveraging advanced
technologies such as artificial intelligence and machine learning, Signavio
enables organizations to gain unprecedented insights into their processes,
identify optimization opportunities, and drive continuous improvement. Its role
in modern business extends far beyond traditional BPM, serving as a catalyst for
digital transformation, operational excellence, and customer-centric innovation.

This eBook is designed to be your comprehensive guide through the rich and
diverse Signavio spectrum. We will begin by exploring the fundamental
components of process excellence, including process mining, modeling,
simulation, governance, and journey mapping. Each of these elements will be
examined in depth, providing you with a solid foundation in both theory and
practice. You will learn how to uncover hidden inefficiencies, design optimal
processes, simulate future scenarios, establish robust governance frameworks,
and align your processes with customer expectations.

This eBook is more than just a guide; it is an invitation to explore the art and
science of process excellence through the lens of SAP Signavio. Whether you are
a seasoned BPM professional or new to the field, this comprehensive resource
will empower you to unlock the full potential of your organization’s processes
and drive sustainable success in the digital age

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 Chapter 1 - Understanding SAP Signavio

SAP Signavio is a comprehensive Business Process

Intelligence suite that empowers organizations to
understand, improve, and transform their
business processes. It combines process modeling,
mining, analysis, and collaboration tools to provide
a holistic approach to process management and
optimization.

What is SAP Signavio?

SAP Signavio is a cloud-based platform that enables businesses to visualize, analyze,

and optimize their processes. It offers a range of tools for process discovery,
modeling, simulation, and improvement, all integrated into a single, user-friendly
interface. SAP Signavio helps organizations:
Gain visibility into their **as-is** processes
Identify bottlenecks and inefficiencies
Design and simulate optimized **to-be** processes
Collaborate on process improvement initiatives
Ensure compliance and manage risks
Drive continuous process improvement

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 Evolution of Signavio and Its Acquisition by SAP

Signavio was founded in 2009 by four former researchers from the Hasso Plattner
Institute in Potsdam, Germany. The company quickly gained recognition for its
innovative approach to business process management, particularly its cloud-based
modeling capabilities and user-friendly interface.

Release of
Introduction Signavio
Launch of SAP announced
of Signavio Business
Signavio its acquisition of
Collaboration Transformation
Process Signavio
Hub Suite

2015 2018 2019 2021

In January 2021, SAP announced its acquisition of Signavio, marking a significant step
in SAP's strategy to strengthen its business process intelligence portfolio. The
acquisition aimed to combine SAP's expertise in enterprise software with Signavio's
process management and intelligence capabilities, creating a comprehensive solution
for business transformation.

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 Key Benefits of SAP Signavio

Process Modeling
& Optimization
Full Process
Transparency
Customer
Journey Mapping
Agile Business
Process Management
Compliance &
Governance
Collaborative Process
Improvement
Accessibility
and Ease of Use
Data-Driven
Insights
Quick Value
Realization
End-to-End
Process Visibility
Seamless
Integration

Full Process Transparency: SAP Signavio creates complete information

transparency on all important process-related issues, allowing companies to
improve processes based on well-founded data.
Agile Business Process Management: It enables companies to adapt more quickly
to changing conditions and accelerate digital transformation.
Collaborative Process Improvement: The suite emphasizes collaborative process
design and improvement through features like the Process Collaboration Hub for
centralized knowledge sharing.

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Data-Driven Insights: SAP Signavio provides deep insights into business
processes through analytics, dashboards, benchmarks, and process KPIs,
moving away from opinion-based improvement efforts.
End-to-End Process Visibility: Tools like Process Insights and Process
Intelligence offer comprehensive views of business processes, helping identify
bottlenecks, inefficiencies, and compliance issues.
Process Modeling and Optimization: The Process Manager component allows
intuitive modeling and documentation of processes, with simulation capabilities
to assess potential impacts of changes.
Customer Journey Mapping: The Journey Modeler helps align internal
processes with customer experiences.
Compliance and Governance: It provides process governance capabilities to
ensure compliance and manage process changes effectively.
Accessibility and Ease of Use: SAP Signavio is designed to make business
process management accessible to everyone in an organization, not just BPM
experts.
Quick Value Realization: The Plug and Gain program allows for rapid adoption
and value realization of the SAP Signavio Process Transformation Suite.
Seamless Integration: It integrates well with SAP ERP systems and other SAP
solutions, supporting digital transformation initiatives like S/4HANA migrations.

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 Key Components SAP Signavio Business Process
Intelligence Suite

Process Process Process

Insights Intelligence Manager

Journey Process Collaboration

Modeler Governance Hub

Process Insights
SAP Signavio Process Insights is a key component for process analysis and
optimization. It allows users to gain data-driven insights into their actual business
processes using process mining techniques. Key features include:
Automated process discovery from event logs
Real-time process performance monitoring & Root cause analysis for process
bottlenecks
Conformance checking against ideal process models
Interactive dashboards for visualizing process metrics
Integration with other Signavio components for a holistic view of processes

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 Key Components SAP Signavio Business Process
Intelligence Suite

Process Intelligence
SAP Signavio Process Intelligence leverages process mining technology to provide
data-driven insights into actual process execution. It helps organizations:
Automatically discover process models from event logs
Identify process variants and deviations
Analyze process performance and bottlenecks
Monitor processes in real-time
Predict future process behavior using AI and machine learning

Process Manager
SAP Signavio Process Manager is the core component for process modeling and
design. It allows users to create, edit, and analyze business process models using
industry-standard notation, such as BPMN 2.0. Key features include:
Intuitive drag-and-drop interface
Collaborative modeling capabilities
Version control and change management
Process simulation for **what-if** analysis
Integration with other Signavio components

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 Key Components SAP Signavio Business Process
Intelligence Suite

Journey Modeler
SAP Signavio Journey Modeler enables organizations to map and optimize
customer journeys. It helps to:
Visualize end-to-end customer experiences
Identify pain points and moments of truth
Align customer touchpoints with internal processes
Measure and improve customer satisfaction

Process Governance
SAP Signavio Process Governance provides tools for managing process-related
policies, procedures, and controls. Key features include:
Centralized repository for process documentation
Approval workflows for process changes
Risk and compliance management
Audit trail and reporting capabilities

Collboration Hub
SAP Signavio Collaboration Hub serves as a central platform for sharing process
knowledge and fostering collaboration across the organization. It offers:
A user-friendly interface for accessing process models and documentation
Social collaboration features like comments and discussions
Role-based access control
Mobile access for on-the-go process insights

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 SAP Signavio Wheel: A Comprehensive Approach

The SAP Signavio Wheel represents a holistic framework for business process
transformation, integrating various components of the SAP Signavio suite to
provide a comprehensive solution for organizations seeking to optimize their
processes. This wheel encompasses several key elements that work together to
drive continuous improvement and digital transformation.

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 Core Components of SAP Signavio

1. Process Discovery and Mining

SAP Signavio Process Intelligence and Process Insights offer powerful process
mining capabilities to extract and analyze process data from various sources.
These tools provide end-to-end visibility into business processes, helping
identify bottlenecks, inefficiencies, and compliance issues.

2. Process Modeling and Design

SAP Signavio Process Manager enables intuitive process modeling using drag-
and-drop interfaces.
It supports collaborative design, real-time alerts for modeling violations, and
simulation capabilities to assess potential impacts of changes.

3. Customer Journey Mapping

SAP Signavio Journey Modeler allows organizations to visualize and optimize
customer experiences.
It helps align internal processes with customer touchpoints, capturing
emotions, pain points, and improvement opportunities.

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 Core Components of SAP Signavio

4. Collaboration and Knowledge Sharing

SAP Signavio Process Collaboration Hub serves as a central repository for
process knowledge.
It facilitates cross-functional collaboration, breaking down silos and fostering a
culture of continuous improvement.

5. Process Governance and Compliance

SAP Signavio Process Governance ensures consistency, compliance, and
transparency in process management.
It supports workflow automation, access control, and systematic monitoring of
process performance.

6. Analytics and Reporting

The suite provides powerful analytics capabilities, including predefined metrics,
customizable KPIs, and detailed drill-down options.
It generates tailored improvement recommendations based on data-driven
insights.

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 Benefits of SAP Signavio Wheel Approach

The Signavio Wheel fosters holistic process transformation by integrating various

aspects of process management, enabling businesses to achieve comprehensive
change. It emphasizes data-driven decision-making, using analytics to guide
process improvements and strategic initiatives. The wheel also enhances
collaboration by breaking down organizational silos and promoting cross-functional
teamwork, while supporting agile business process management for rapid
adaptation to evolving business conditions and accelerating digital transformation.
Furthermore, it incorporates a customer-centric approach, ensuring that process
improvements align with customer needs and experiences through customer
journey mapping.

Holistic Process Data-Driven

Transformation Decision Making

Enhanced
Collaboration

Agile Business Customer-

Process Centric
Management Approach

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 Benefits of SAP Signavio Wheel Approach

Holistic Process Transformation: By integrating various aspects of process

management, the Signavio Wheel enables comprehensive business
transformation.
Data-Driven Decision Making: The wheel emphasizes using data and analytics
to drive process improvements and strategic decisions.
Enhanced Collaboration: It breaks down organizational silos and promotes
cross-functional teamwork.
Agile Business Process Management: The wheel supports rapid adaptation to
changing business conditions and accelerates digital transformation initiatives.
Customer-Centric Approach: By incorporating customer journey mapping, it
ensures that process improvements align with customer needs and
experiences.

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 Implementing the SAP Signavio Wheel

Organizations can use the SAP Signavio Wheel through phases: assessment,
process discovery, design, collaboration, implementation, and continuous
improvement. This approach ensures optimized workflows, stakeholder alignment,
and ongoing performance tracking.

1 2 3

Assessment and Process Design and

Planning Discovery Modeling

Agile Business Continuous

Collaboration
Process Monitoring and
and Alignment
Management Improvement

4 5 6

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 Implementing the SAP Signavio Wheel

Assessment and Planning: Evaluate current processes and define

transformation goals.
Process Discovery: Use process mining tools to gain insights into existing
processes.
Design and Modeling: Utilize Process Manager to model optimized processes.
Collaboration and Alignment: Engage stakeholders through the Collaboration
Hub.
Implementation and Automation: Deploy process changes and automate
where possible.
Continuous Monitoring and Improvement: Use analytics to track
performance and identify ongoing improvement opportunities.

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 Chapter 2 - SAP Signavio Modules

SAP Signavio offers a comprehensive suite of modules designed to enhance

business process management. The SAP Signavio Process Transformation Suite
includes several key components:

1 2 3
Process Process Process
Insights Intelligence Manager
Data-driven Analyze and
Design, document, &
insights for process optimize business
manage processes
improvement processes

4 5 6
Journey Process Process
Modeler Governance Collaboration
Ensure compliance Collaborate effectively
Map and optimize
in process on process
customer journeys
management improvements

Add-ons
7
Process Process Value
Transformation Explorer Accelerators
Manager Discover and analyze Tools for faster
process opportunities process improvements
Manage & track process
transformation efforts

These modules work together to provide a holistic approach to process

management, enabling organizations to improve efficiency, compliance, and
overall business performance.

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 Chapter 3 - Process Insights

In today's rapidly evolving business landscape,

organizations are constantly seeking ways to
optimize their operations, reduce costs, and
improve customer satisfaction. SAP Signavio
Process Insights emerges as a powerful solution to
address these challenges, offering data-driven
insights into business processes and enabling
organizations to achieve process excellence.

Understanding SAP Signavio Process Insights

SAP Signavio Process Insights is a cloud-based process mining solution that helps
organizations uncover the hidden potential within their business processes. By
analyzing event logs and process-related data from SAP ERP or SAP S/4HANA
systems, it provides a clear, data-driven view of how processes actually unfold in
real-time, enabling businesses to identify inefficiencies, bottlenecks, and
opportunities for improvement.

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 Key Capabilities

Improved Cost
Accuracy Reduction

Enhanced Improved Employee

Visibility Satisfaction

Better Faster Time-to-

Compliance Market

Process discovery and visualization: Automatically extracts and visually

represents actual process flows from event logs and transactional data.
Performance analysis and monitoring: Tracks KPIs, detects bottlenecks, and
analyzes throughput times to provide insights into process efficiency.
Root cause analysis: Enables deep investigation into process issues through
drill-down capabilities, attribute analysis, and correlation studies.
Predictive analytics and simulation: Allows modeling of "what-if" scenarios,
forecasting future performance, and optimizing resource allocation.
Compliance checking: Compares actual process execution against defined
models, monitors regulatory compliance, and generates audit trails.
Continuous process improvement: Identifies improvement opportunities,
assesses impact of changes, and supports iterative optimization cycles.

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 Key Features

Process Flows

End-to-End Process
Visibility
Performance
Indicators
Quick Start & Rapid
Data Extraction
Correction
Recommendations
External
Benchmarking
Innovation
Recommendations

1. Process Flows
Process Insights offers intuitive visualizations of end-to-end processes, allowing
users to quickly identify bottlenecks and inefficiencies.

2. Performance Indicators
The solution provides over 140 process performance indicators, making it easier to
decide where to focus improvement efforts.

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 Key Features

3. Correction Recommendations
Based on the analysis of process data, Process Insights offers targeted
recommendations for corrective actions, including suggestions for SAP system
adjustments and best practices.

4. Innovation Recommendations
The tool provides suggestions for innovative improvements, focusing on
automation potential and industry-specific best practices.

5. End-to-End Process Visibility

Process Insights offers a comprehensive view of business processes across various
lines of business, including finance, manufacturing, quality, maintenance, and
more.

6. Quick Start and Rapid Data Extraction

The solution enables fast data extraction from SAP ERP environments, allowing for
quick setup and immediate insights.

7. External Benchmarking
Users can compare their process performance with industry peers, providing
valuable context for improvement initiatives.

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 Key Benefits

Rapid Identification of
Improvement Areas

Data-Driven Decision
Making

Enhanced
Collaboration

Continuous
Improvement

Accelerated Digital
Transformation

1. Rapid Identification of Improvement Areas

Process Insights helps organizations quickly pinpoint areas for process
optimization, reducing the time to value for improvement initiatives.

2. Data-Driven Decision Making

By providing real-time, fact-based insights, the solution enables organizations to
make informed decisions about process improvements

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 Key Benefits

3. Enhanced Collaboration
Process Insights fosters collaboration between business and IT teams, breaking
down silos and facilitating a shared understanding of process performance.

4. Continuous Improvement
The tool supports ongoing monitoring and optimization of processes, enabling
organizations to adapt quickly to changing business needs.

5. Accelerated Digital Transformation

By providing clear insights into process performance and improvement
opportunities, Process Insights can help build a strong case for digital
transformation initiatives, such as SAP S/4HANA migration.

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 How SAP Signavio Process Insights Works

Data
Analysis Visualization
Extraction

Recommen- Monitoring
dations

1. Data Extraction: The solution connects to your SAP ERP or SAP S/4HANA
system and extracts relevant process data.
2. Analysis: Process Insights analyzes the extracted data using advanced
analytics and machine learning algorithms.
3. Visualization: The tool presents the analyzed data through intuitive
dashboards and process flows.
4. Recommendations: Based on the analysis, Process Insights provides targeted
improvement recommendations and identifies automation potential.
5. Monitoring: Users can continuously monitor process performance and track
the impact of implemented improvements

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 Use Cases for SAP Signavio Process Insights

1. Business Transformation
Process Insights plays a crucial role in driving holistic business transformation by
providing insights into current process performance and identifying areas for
improvement.

2. IT Transformation
The solution supports SAP S/4HANA migration projects by offering insights into
current process performance and identifying opportunities for optimization during
the transition.

3. Performance Initiatives
Process Insights can be used to drive various performance improvement
initiatives, such as cost reduction, customer experience enhancement, and
operational excellence

4. Compliance and Risk Management

The tool helps organizations identify and address compliance risks by providing
visibility into process deviations and inefficiencies.

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 Chapter 4 - Process Intelligence

In today's rapidly evolving business landscape,

organizations are constantly seeking ways to
optimize their processes, improve efficiency,
and drive innovation. SAP Signavio Process
Intelligence emerges as a powerful solution to
meet these challenges, offering advanced
process mining capabilities that transform raw
data into actionable insights.

Understanding SAP Signavio Process Intelligence

SAP Signavio Process Intelligence is a cloud-based process mining solution that

helps organizations uncover the hidden potential within their business processes.
By analyzing event logs and process-related data, it provides a clear, data-driven
view of how processes actually unfold in real-time, enabling businesses to identify
inefficiencies, bottlenecks, and opportunities for improvement.

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 Key Capabilities

Let's elaborate on the key capabilities of SAP Signavio Process Intelligence:

Process Discovery
and Visualization

Performance Analysis
& Monitoring

Root Cause
Analysis

Compliance
Checking

Continuous Process
Improvement

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 Key Capabilities

1. Process Discovery and Visualization

Automated Process Mining: Extracts process models from event logs and
transaction data, revealing actual process flows
Interactive Process Maps: Creates visual representations of processes, allowing
users to explore different paths and variations
Variant Analysis: Identifies and compares different process variants to
understand deviations from the standard process

2. Performance Analysis and Monitoring

KPI Tracking: Measures and monitors key performance indicators in real-time
Bottleneck Detection: Identifies process bottlenecks and inefficiencies through
data-driven analysis
Throughput Time Analysis: Calculates and visualizes process and activity
durations to pinpoint delay

3. Root Cause Analysis

Drill-Down Capabilities: Allows users to investigate specific process instances or
paths to understand underlying issues
Attribute Analysis: Examines how different attributes (e.g., region, product type)
affect process performance
Correlation Analysis: Identifies relationships between process characteristics
and outcomes

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 Key Capabilities

4. Compliance Checking
Conformance Checking: Compares actual process execution against defined
process models to identify deviations
Regulatory Compliance: Monitors processes for adherence to industry
regulations and internal policies
Audit Trail Generation: Creates detailed logs of process activities for compliance
reporting

5. Continuous Process Improvement

Improvement Opportunity Identification: Automatically highlights areas for
potential process optimization
Impact Analysis: Assesses the potential impact of proposed process changes
Iterative Optimization: Supports an ongoing cycle of analysis, improvement, and
monitoring

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 Getting Started with SAP Signavio Process Intelligence

Data Onboarding and

Preparation

Process Discovery and

Visualization

Step 1 - Data Onboarding and Preparation

The first step in leveraging Process Intelligence is to connect and prepare your data:
Identify relevant data sources (e.g., ERP systems, CRM platforms, custom
applications)
Extract, transform, and load (ETL) data into the Process Intelligence platform
Configure data models and define process steps
Set up process KPIs and metrics

Step 2 - Process Discovery and Visualization

Once data is prepared, Process Intelligence automatically discovers and visualizes
your as-is processes:
Generate process maps based on actual event data
Identify process variants and their frequencies
Visualize process flows, including happy paths and exceptions
Analyze process hierarchies and sub-processes

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 Advanced Analytics and Insights

Performance Analysis
SAP Signavio Process Intelligence provides powerful tools for analyzing process
performance:
Calculate and visualize process cycle times
Identify bottlenecks and delays
Analyze resource utilization and workload distribution
Compare process variants and their impact on performance

Root Cause Analysis

Uncover the underlying factors affecting process performance:
Drill down into specific process instances
Identify correlations between process attributes and outcomes
Analyze the impact of process deviations on KPIs
Detect and investigate anomalies in process execution

Predictive Analytics and Simulation

Leverage machine learning capabilities to:
Predict process outcomes based on historical data
Simulate process changes and their potential impact
Forecast future process performance and resource requirements
Identify potential risks and compliance issues

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 Integration with SAP Signavio Suite

SAP Signavio Process Intelligence seamlessly integrates with other components of the
SAP Signavio Process Transformation Suite:
Process Manager: Link discovered processes to documented process models
Journey Modeler: Connect process insights to customer journey maps
Process Governance: Implement and monitor process improvements
Process Collaboration Hub: Share insights and collaborate on process
optimization

Best Practices for Successful Implementation

1. Start with a clear objective and focus on high-impact processes

2. Ensure data quality and completeness
3. Involve stakeholders from both business and IT departments
4. Combine process mining insights with domain expertise
5. Establish a governance framework for process improvement initiatives
6. Continuously monitor and refine your process mining approach

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 Measuring Success and ROI

To demonstrate the value of SAP Signavio Process Intelligence, consider tracking:

Reduction in process cycle times
Improvement in process quality and compliance
Cost savings from eliminated inefficiencies
Increased customer satisfaction
Enhanced employee productivity

Future Trends and Innovations

As process mining technology evolves, SAP Signavio Process Intelligence continues to

innovate:
Enhanced AI and machine learning capabilities
Real-time process monitoring and alerting
Integration with IoT and edge computing
Advanced process automation recommendations
Expanded industry-specific solutions and best practices

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 Chapter 5 - Process Manager

SAP Signavio Process Manager is a central

component of the Signavio Business Process
Intelligence Suite, designed to help organizations
model, analyze, and optimize their business
processes. It provides a comprehensive set of tools
for process modeling, collaboration, and
improvement.

Overview

SAP Signavio Process Manager stands as a cornerstone in the realm of business

process management, offering a cloud-based platform designed to revolutionize
how organizations model, analyze, and optimize their processes. At its core, Process
Manager provides an intuitive environment that fosters collaborative process
design and management, enabling companies to create a comprehensive and
transparent process landscape.
The platform's significance lies in its ability to bridge the gap between process
design and execution, offering a suite of tools that cater to both business analysts
and IT professionals. By providing a common language and visual representation of
processes, SAP Signavio Process Manager facilitates better communication across
departments and hierarchies, ultimately leading to more efficient and effective
business operations.

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 Key Features of of SAP Signavio Process Manager

Intuitive Collaborativ Centralized Version Control

Process e Workspace Repository and Change
Modeling Management

Process Integration Journey Process

Simulation Capabilities Modeler Governance

Key features of SAP Signavio Process Manager include:

Intuitive Process Modeling: Utilizing the industry-standard BPMN 2.0 notation,
Process Manager offers a user-friendly interface for creating detailed process
models. Its drag-and-drop functionality and extensive shape library make it
accessible to users of all skill levels.
Customizable Reporting: The platform offers flexible reporting options,
allowing users to generate insightful visualizations and metrics that cater to
different stakeholder needs.

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Collaborative Workspace: Recognizing that process improvement is a team
effort, the platform provides a shared environment where multiple stakeholders
can contribute to process design simultaneously. This collaborative approach
ensures that diverse perspectives are incorporated into process models.
Centralized Repository: All process models and associated documentation are
stored in a centralized location, making it easy to manage and access
information across the organization. This centralization promotes consistency
and reduces the risk of outdated or conflicting process information.
Version Control and Change Management: Robust version control features
allow organizations to track changes over time, compare different versions of a
process, and roll back to previous states if needed. This capability is crucial for
maintaining process integrity and compliance.
Process Simulation: The platform's simulation capabilities enable organizations
to conduct "what-if" analyses, testing different scenarios to optimize processes
before implementation. This feature helps in identifying potential bottlenecks
and resource constraints.
Integration Capabilities: SAP Signavio Process Manager seamlessly integrates
with other SAP solutions and third-party tools, creating a cohesive ecosystem for
end-to-end process management. This integration is vital for organizations
looking to create a unified digital transformation strategy.
Mobile Accessibility: Recognizing the need for on-the-go access, Process
Manager provides mobile capabilities, enabling users to view and collaborate on
process models from various devices.

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 Process Modeling and Design

BPMN 2.0 Basics and Advanced Techniques

At the heart of SAP Signavio Process Manager lies its robust support for Business
Process Model and Notation (BPMN) 2.0, the industry-standard for process
modeling. BPMN 2.0 provides a rich and standardized visual language that bridges
the gap between process design and implementation.

Basic BPMN 2.0 Elements

2 Gateways 4
Sequence
Activities
Flows

1 Pools & 5
Events
Lanes

1. Events: These represent something that happens during the course of a process.
Start Events: Indicate where a process begins (e.g., receipt of an order).
Intermediate Events: Occur between the start and end of a process (e.g., time
delays, message receipts).
End Events: Signify the conclusion of a process path.

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 Process Modeling and Design

2. Activities: Represent work performed within a process.

Tasks: Atomic units of work that cannot be broken down further.
Sub-processes: Compound activities that can be expanded to show more detail.

3. Gateways: Control the divergence and convergence of sequence flows.

Exclusive Gateways: Represent decision points where only one path is chosen.
Parallel Gateways: Allow multiple paths to be executed simultaneously.
Inclusive Gateways: Enable one or more paths to be taken based on conditions.

4. Sequence Flows: Connect elements to show the order of execution.

5. Pools and Lanes: Represent participants in a process, often used to show

different departments or roles.

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 Process Modeling and Design

Advanced BPMN Techniques

Event Sub- Complex Message Multi-instance

processes Gateways Flow Activities

1 2 3 4 5 6 7

Ad-hoc Sub- Boundary Compensation

processes Events Events & Activities
Event Sub-processes: These are sub-processes triggered by events and can
interrupt the main process flow.
Ad-hoc Sub-processes: Represent a set of activities that can be performed in
any order or frequency.
Complex Gateways: Used for complex synchronization scenarios that cannot
be captured by other gateway types.
Boundary Events: Attached to activities, these events can interrupt or non-
interrupt the normal flow based on specific conditions.
Message Flows: Represent the flow of messages between two participants or
processes.
Compensation Events and Activities: Used to model rollback or "undo"
scenarios in processes.
Multi-instance Activities: Represent tasks or sub-processes that are repeated
multiple times in parallel or sequence.

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 Tips for Efficient Modeling

Here are some key tips for efficient business process modeling using SAP Signavio
Process Manager:

Use
consistent
naming Start with
conventions high-level
processes

Leverage
drag-and-
drop
functionality

Utilize
lanes
effectivel
Use the
QuickModel
feature for
rapid
process
creation
Validate
regularly
Collaborate
and seek
feedback

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 Chapter 6 - Journey Modeler

In today's competitive business landscape,

understanding and optimizing the customer
journey is crucial for success. SAP Signavio Journey
Modeler is a powerful tool designed to help
organizations visualize, analyze, and enhance their
customer experiences.

What is SAP Signavio Journey Modeler?

SAP Signavio Journey Modeler is a cloud-based customer journey mapping tool that
enables businesses to create, visualize, and analyze customer journeys2. It provides
a collaborative environment for teams to design and improve how customers
engage with products and services

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 Key Features

Key features of SAP Signavio Journey Modeler include:

Visual representation of customer journeys
Collaboration tools for team members
Analytics capabilities for journey analysis
Integration with other SAP Signavio products
Reporting functionalities

Getting Started with SAP Signavio Journey Modeler -

Creating your First Journey Modeler

To begin using SAP Signavio Journey Modeler, follow these steps:

1. Log in to your SAP Signavio workspace
2. Navigate to the Journey Modeler section
3. Click "Create New Journey Model"
4. Choose a template or start from scratch
5. Begin adding stages, steps, and other elements to your journey

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 Understanding the Structure

SAP Signavio Journey Modeler uses a table-based structure to represent customer

journeys. The main components include:
Stages: Represent major phases of the customer journey
Steps: Detailed actions within each stage
Touchpoints: Points of interaction between the customer and the organization
Sentiments: Customer emotions at different stages
Linked processes: Connections to underlying business processes

Stages

Steps

Touchpoints

Sentiments

Linked Process

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 Key Features and Functionalities

Here are some of the key features and functionalities:

Persona Customization Touchpoint Sentiment

Creation Options Mapping Analysis

Journey Data Process

Analytics Integration Linking

1. Persona Creation
Create detailed customer personas to better understand your target audience:
Access the Dictionary within Journey Modeler
Create a new persona with relevant attributes
Add the persona to your journey model

2. Customization Options
Enhance the visual appeal and clarity of your journey models:
Apply custom colors to different stages and elements
Add images to represent touchpoints or personas
Use icons to symbolize various aspects of the journey

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 Key Features and Functionalities

3. Touchpoint Mapping
Identify and analyze critical interaction points:
Add touchpoints to relevant steps in the journey
Specify the type of interaction (e.g., digital, in-person)
Link touchpoints to corresponding processes or systems

4. Sentiment Analysis
Visualize customer emotions throughout the journey:
Assign sentiment scores to each stage or step
Use color-coding to represent positive, neutral, or negative sentiments
Analyze emotional patterns to identify areas for improvement

5. Journey Analytics
SAP Signavio Journey Modeler offers powerful analytics capabilities:
Journey Complexity Score: Automatically calculated based on factors like IT
systems, gateways, stages, and touchpoints
Journey Model Dimensions: Provides an overview of the journey's size and content

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 Key Features and Functionalities

6. Data Integration
Enhance your journey models with operational and customer experience data:
Integrate data from SAP Signavio Process Intelligence
Connect to external sources like Google Data Studio or Tableau
Create data-driven visualizations within your journey models

7. Process Linking
Connect customer journeys to underlying business processes:
Link specific steps or tasks to process models in SAP Signavio Process Manager
Open linked processes directly in the SAP Signavio Collaboration Hub
Analyze the relationship between customer experiences and internal operations

Best Practices

1. Start with a clear objective for your journey map

2. Involve cross-functional teams in the mapping process
3. Use data to validate assumptions and identify pain points
4. Regularly update and refine your journey models
5. Leverage integrations with other SAP Signavio products for a holistic view

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 Measuring Success and Driving Improvement

Key Performance Indicators (KPIs)

Track relevant metrics to assess the impact
of your journey improvements:
Customer satisfaction scores
Net Promoter Score (NPS)
Customer retention rates
Conversion rates at key touchpoints

Continuous Improvement Cycle

Implement a process for ongoing journey
optimization:
Analyze journey data and customer
feedback
Identify areas for improvement
Implement changes to processes or
touchpoints
Monitor results and gather new feedback
Repeat the cycle regularly

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 Chapter 7 - Process Governance

SAP Signavio Process Governance is a key

component of the SAP Signavio Process
Transformation Suite that helps organizations
establish and maintain standardized processes
across the enterprise.

Key Capabilities

Process Governance in SAP Signavio includes a centralized repository, standardized

modeling and documentation, lifecycle management, version control, access
management, collaboration mechanisms, and integration with other components.

Centralized process repository

Standardization of process modeling and documentation
Lifecycle management for processes
Version control and change management
Access control and user management
Collaboration and feedback mechanisms
Integration with other SAP Signavio components

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 Key Features

Here are the key features of SAP Signvaio Process Governance:

Configurable
Approval Reusable
Modeling
Workflows Components
Regulations

Transparency Collaboration
Tools

Configurable Modeling Regulations: Allows customization of modeling

standards, such as BPMN 2.0, to ensure consistent process design across the
organization3.
Approval Workflows: Implements lightweight approval processes for process
changes3.
Reusable Components: Centrally manages reusable business objects and
sub-processes3.
Transparency: Provides a clear overview of the entire process landscape3.
Collaboration Tools: Enables real-time collaboration, feedback, and
knowledge sharing among stakeholder.

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 Key Benefits

Here are the key benefits of SAP Signvaio Process Governance:

Standardization Compliance

Efficiency Transparency Continuous Improvement

Standardization: Ensures consistent process design and documentation

across the organization.
Compliance: Helps maintain regulatory compliance through standardized
processes and audit trails.
Efficiency: Streamlines process management and reduces confusion from
using multiple tools or repositories.
Transparency: Provides clear visibility into processes for all stakeholders.
Continuous Improvement: Facilitates ongoing process optimization through
collaborative input and feedback.

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 Implementing SAP Signavio Process Governance

Establish Governance Framework Configure the Platform

Define roles and responsibilities Set up user roles and

for process governance permissions

Create a process governance Configure approval

committee workflows

Establish policies and procedures Customize process modeling

for process management conventions

Onboard Users and Processes Monitor and Improve

Import existing process Regularly review process

documentatio performance

Train users on the new Gather feedback from

governance system stakeholders

Begin documenting processes in Continuously refine governance

the centralized repository practices

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 Implementation Best Practices

Here are the key benefits of SAP Signvaio Process Governance:

Define clear roles and responsibilities for process governance.

Establish standardized naming conventions and modeling guidelines.
Regularly update and maintain process documentation.
Encourage active participation and feedback from all stakeholders.
Utilize analytics capabilities to track progress and identify areas for
improvement

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 Integration with SAP Signavio Suite

SAP Signavio Process Governance integrates seamlessly with other components of

the SAP Signavio Process Transformation Suite:

Process Manager

Process Intelligence

Journey Modeler

Process Collaboration
Hub

Process Manager: Ensure governed processes are accurately modeled and

documented
Process Intelligence: Use process mining insights to inform governance
decisions
Journey Modeler: Align process governance with customer experience
initiatives
Process Collaboration Hub: Share governed processes and collaborate on
improvements.

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 Measuring Success in Process Governance

To assess the effectiveness of your process governance initiatives, consider

tracking:
Reduction in process variations across the organization
Improvement in process compliance rates
Decrease in time spent on process documentation and updates
Increase in stakeholder engagement with process improvement initiatives
Enhanced ability to adapt processes to changing business needs

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 Future Trends in Process Governance

As business process management evolves, SAP Signavio Process Governance

continues to innovate:
AI-powered process recommendations and optimization suggestions
Enhanced integration with robotic process automation (RPA) tools
Advanced analytics for predictive governance and risk management
Increased focus on agile and adaptive governance models
Greater emphasis on sustainability and ethical considerations in process
design

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 Case Study: Global Manufacturing Company

A leading manufacturing company implemented SAP Signavio Process

Governance to standardize their processes across multiple regions. Key outcomes
included:

Data Onboarding and

Key Outcome
Preparation

40% 25% 50% decrease in Significant

reduction in improvemen time spent on cost savings
process t in process process through
variations compliance documentation streamlined
operations

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 Chapter 8 - Process Collaboration

Effective collaboration is crucial for

organizations to optimize their processes and
drive continuous improvement. SAP Signavio
Process Collaboration Hub provides a powerful
platform for teams to work together, share
insights, and streamline their business
processes.

Understanding SAP Signavio Process Collaboration

SAP Signavio Process Collaboration Hub is a cloud-based solution that serves as a

centralized platform for viewing and managing business logic diagram flows and
other integrated services4. It helps organizations achieve business process
excellence by enabling them to create, manage, and curate audiences and tools for
end users to access.

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 Key Features

Key features of SAP Signavio Process Collaboration Hub is a powerful tool for
engaging stakeholders in process management and improvement initiatives. Here's
an elaboration of its key features:

Business Process
Audience Creation & Theme & Experience
Diagram & Model
Management Customization
Consumption

Change tracking &

Dashboard Theme & Experience
Feedback
Consumption Customization
Management

Audience Creation and Management

Custom Audience Groups: Create specific groups of users based on roles,
departments, or project needs
Access Control: Define precise access rights for different audience groups,
ensuring sensitive information is only visible to authorized personnel
User Onboarding: Streamline the process of adding new users and assigning
them to appropriate audience groups

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 Key Features

Theme and Experience Customization

Branding: Customize the look and feel of the Collaboration Hub to align with your
organization's branding guidelines
Layout Configuration: Adjust the layout and structure of the hub to optimize user
experience and navigation
Personalized Dashboards: Allow users to customize their dashboards for quick
access to relevant information

Business Process Diagram and Model Consumption

Interactive Diagrams: Present BPMN diagrams in an interactive format for easy
exploration
Contextual Information: Provide additional context and documentation alongside
process models
Version Comparison: Allow users to compare different versions of process
models to understand changes over time

Dashboard Consumption
KPI Visualization: Display key performance indicators related to processes in easy-
to-understand dashboards
Real-time Updates: Provide up-to-date information on process performance and
metrics
Customizable Views: Allow users to create and save personalized dashboard views

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 Key Features

Theme and Experience Customization

Branding: Customize the look and feel of the Collaboration Hub to align with your
organization's branding guidelines
Layout Configuration: Adjust the layout and structure of the hub to optimize user
experience and navigation
Personalized Dashboards: Allow users to customize their dashboards for quick
access to relevant information

Change Tracking and Feedback Management

Revision History: Track changes made to processes and models over time.
Commenting System: Enable users to provide feedback and suggestions directly on
process models.
Notification System: Alert relevant stakeholders about changes or new feedback.

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 Setting Up Your Collaboration Environment

To begin collaborating effectively in SPA Signavio, follow these steps:

1 Access you SAP

Signavio Workspace

2 Configure user roles

and permissions

3
Create and manage
audiences

Customize themes
4 and user experiences

Import existing process

5 models and documentation

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 Understanding User Roles and Access Rights

SAP Signavio Process Collaboration Hub uses the user management mechanisms of
SAP Signavio Process Manager to authenticate and authorize users4. The
authorization concept is based on user groups, with users assigned to specific groups
that determine their access rights

Key Collaboration Features

Centralized Real-Time
Process Collaboration
Repository

Process Journey
Modeling and Mapping
Analysis Integration

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 Key Collaboration Features

Centralized Process Repository

SAP Signavio Process Collaboration Hub serves as a single source of truth for process
documentation, models, and insights. This centralization eliminates confusion and
inefficiencies that can arise from using multiple tools or repositories

Real-Time Collaboration
The platform enables team members to:
Add comments to task notifications
Respond in real-time to colleagues across departments and sites
Request feedback and drive conversations
Share expertise and get support quickly

Process Modeling and Analysis

SAP Signavio Process Manager, which integrates with the Collaboration Hub, allows
users to:
Model, analyze, and simulate business processes
Visualize process flows using advanced modeling capabilities
Monitor processes across various business functions

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 Key Collaboration Features

Journey Mapping Integration

SAP Signavio Journey Modeler can be integrated with Process Collaboration Hub to:
Map customer journeys to specific process steps or tasks
Open linked processes directly in the Collaboration Hub
Visualize customer sentiment for each journey stage
Embed data visualizations from SAP Signavio Process Intelligence

Driving Process Improvement Through Collaboration

Fostering a Culture of Continuous Improvement

To maximize the benefits of process collaboration, organizations should:
1. Encourage cross-functional participation
2. Establish clear communication channels
3. Set regular review and feedback cycles
4. Recognize and reward collaborative efforts

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 Leveraging Analytics for Data-Driven Decisions

SAP Signavio Process Intelligence, when integrated with the Collaboration Hub,
enables teams to:
Perform detailed business process analysis
Create smart diagnostics about process performance
Identify bottlenecks and optimization opportunities
Generate tailored improvement recommendations

Best Practices for Effective Process Collaboration

1. Clearly define roles and responsibilities within the collaboration platform

2. Establish standardized naming conventions and modeling guidelines
3. Regularly update and maintain process documentation
4. Encourage active participation and feedback from all stakeholders
5. Utilize the platform's analytics capabilities to track progress and identify areas for
improvement

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 Measuring Collaboration Success

To assess the impact of your process collaboration efforts, consider tracking the
following metrics:
Number of active users and contributions
Time saved in process documentation and analysis
Reduction in process cycle times
Improvement in process quality and compliance
Increase in cross-functional process understanding

Security and Compliance Considerations

SAP Signavio Process Collaboration Hub prioritizes security and compliance:

User authentication is managed through SAP Signavio Process Manager
All requests are routed through the SAP Signavio Process Manager Gateway for
proper authentication
Custom visibility settings can be applied per audience to curate relevant
information
Users have access to published content, while those with creation privileges can
also view preview content

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SAP Signavio Process Explorer (Add-on)

SAP Signavio Process Explorer is a viewer that

provides organizations with insights into their
processes. It serves as a gateway to value
accelerators and resources, helping companies
identify optimization opportunities without directly
manipulating processes. This tool aids businesses
in visualizing their current operations and guides
them towards potential improvements in efficiency
and customer satisfaction.

What is SAP Signavio Process Explorer?

SAP Signavio Process Explorer, launched in February 2023, is a viewer solution that
acts as a central hub for value accelerators and resources. It allows companies to
visualize connections between their processes and IT architecture, showing how
technology supports different processes. As a viewer, it helps organizations
understand and identify opportunities for process improvement and faster value
realization, without directly altering the processes themselves.

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 Key Features

Industry-
Specific
Content

Business
Best Practices &
Process
Recommendations
Models

Capability
Metrics and
and Solution
Benchmarks
Maps

1. Industry-Specific Content
The solution offers value accelerators tailored to 13 different industries,
providing industry-specific insights and best practices.

2. Business Process Models

With access to 7,000 business process models, organizations can use these as
templates or blueprints for designing their own processes.

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 Key Features

3. Capability and Solution Maps

Process Explorer provides capability and solution maps for 20 business
domains, helping organizations identify areas for improvement and focus on
value-adding activities.

4. Metrics and Benchmarks

The solution offers metrics associated with process models for selected
scenarios, enabling organizations to measure and benchmark their
performance.

5. Best Practices and Recommendations

SAP Signavio Process Explorer provides access to SAP best practices and
product recommendations, helping organizations leverage SAP's extensive
experience and knowledge.

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 Key Benefits

Collective
Reduced
Knowledge
Complexity
Leverage

Reduced Errors
and Rework

Improved
Continuous
Process
Improvement
Landscape

1. Reduced Complexity
The solution helps reduce the complexity of process optimization by providing
centralized access to a wide range of resources and insights.

2. Improved Process Landscape

Organizations can review and evaluate their own process landscape against
industry best practices and benchmarks.

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 Key Benefits

3. Reduced Errors and Rework

By leveraging best practices and proven process models, organizations can
reduce the proportion of errors and rework in their processes.

4. Collective Knowledge Leverage

Process Explorer allows organizations to tap into the collective process
knowledge of SAP and its partners, benefiting from thousands of
transformation projects.

5. Continuous Improvement
The solution supports continuous process monitoring and adaptation,
enabling organizations to stay agile and responsive to changing business
needs.

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 How SAP Signavio Process Explorer Works

Implementation
Access Exploration

Access: Users access SAP Signavio Process Explorer via a central entry point
for value accelerators.
Exploration: Organizations explore process models, capability maps, and
industry-specific content.
Implementation: Templates guide process improvements.

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 Use Cases for SAP Signavio Process Explorer

IT-Process Alignment

Digital
Transformation

Process Bottleneck
Identification

Compliance Mapping

Cross-departmental
Collaboration

1. IT-Process Alignment
A company uses Process Explorer to visualize how their current IT systems
support various business processes, identifying areas where technology
upgrades could improve efficiency.

2. Digital Transformation Planning

An organization leverages the tool to view potential impacts of new
technologies on their existing processes, helping prioritize digital
transformation initiatives.

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 Use Cases for SAP Signavio Process Explorer

3. Process Bottleneck Identification

A manufacturing firm uses Process Explorer to visualize its end-to-end
production process, spotting bottlenecks where technology enhancements
could streamline operations.

4. Compliance Mapping
A financial institution utilizes the viewer to map out how their current
processes and supporting technologies align with regulatory requirements,
identifying areas needing attention.

5. Cross-departmental Collaboration
A large corporation uses Process Explorer as a visual aid in cross-functional
meetings, helping teams from different departments understand how their
processes and technologies interconnect.

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SAP Signavio Value Accelerators (Add-on)

In today's rapidly evolving business landscape,

organizations are constantly seeking ways to
optimize their operations, reduce costs, and
improve customer satisfaction. SAP Signavio Value
Accelerators emerge as powerful tools to address
these challenges, offering a comprehensive set of
resources and templates to accelerate business
transformation initiatives.

What are SAP Signavio Value Accelerators?

SAP Signavio Value Accelerators are content and resources designed to help
customers jump-start their projects and accelerate time to value.

These accelerators leverage the collective knowledge of SAP and its partners,
distilled from thousands of transformation projects.

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 What are SAP Signavio Value Accelerators?

Value Accelerators can include:

Best-practice process models
Business capability and solution maps
Benchmarks, metrics, and dashboards
SAP best-practices and product-innovation recommendations
Thought leadership papers, how-to manuals, and videos
Connectors, integrations, data transformation templates, and other technical
enablers

Key Features

Capability and
Solution Maps

Business Process Metrics and

Models 2 4 Benchmarks

Industry-Specific Best Practices and

Content 1 5 Recommendations

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 Key Features

1. Industry-Specific Content
Value Accelerators are available for 13 different industries, providing tailored
insights and best practices.

2. Business Process Models

With access to 7,000 business process models, organizations can use these as
templates or blueprints for designing their own processes.

3. Capability and Solution Maps

Value Accelerators provide capability and solution maps for 20 business
domains, helping organizations identify areas for improvement and focus on
value-adding activities.

4. Metrics and Benchmarks

The accelerators offer metrics associated with process models for selected
scenarios, enabling organizations to measure and benchmark their
performance.

5. Best Practices and Recommendations

SAP Signavio Value Accelerators provide access to SAP best practices and
product recommendations, helping organizations leverage SAP's extensive
experience and knowledge.

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 Key Benefits

Accelerated Transformation

Reduced Complexity

Improved Process Landscape

Reduced Errors and Rework

Collective Knowledge Leverage

1. Accelerated Transformation
By providing access to a wealth of resources and templates, Value Accelerators
help organizations speed up their transformation efforts and shorten time to
value.

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 Key Benefits

2. Reduced Complexity
The accelerators help reduce the complexity of process optimization by
providing centralized access to a wide range of resources and insights.

3. Improved Process Landscape

Organizations can review and evaluate their own process landscape against
industry best practices and benchmarks.

4. Reduced Errors and Rework

By leveraging best practices and proven process models, organizations can
reduce the proportion of errors and rework in their processes.

5. Collective Knowledge Leverage

Value Accelerators allow organizations to tap into the collective process
knowledge of SAP and its partners, benefiting from thousands of
transformation projects.

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 Types of SAP Signavio Value Accelerators

Architecture Design
Accelerators

Process Design
Accelerators

Analysis and Mining

Accelerators

SAP S/4HANA Transformation

Accelerators

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 Types of SAP Signavio Value Accelerators

1. Architecture Design Accelerators

These include Business Capability Maps for various domains, such as Sourcing
and Procurement, helping organizations understand their current capabilities
and identify areas for improvement.

2. Process Design Accelerators

These provide end-to-end process models and detailed subprocess models,
such as Source to Pay and Invoice to Pay, enabling organizations to design
efficient processes based on best practices.

3. Analysis and Mining Accelerators

These accelerators offer deep insights into specific processes, providing
metrics, benchmarks, and innovation recommendations to drive continuous
improvement.

4. SAP S/4HANA Transformation Accelerators

These are specifically designed to support organizations in their journey to SAP
S/4HANA, offering a plug-and-gain approach to accelerate the transformation
process.

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 How to Access and Use SAP Signavio Value
Accelerators

Access: Value Accelerators are accessible through the SAP Signavio Process
Explorer, which serves as the central gateway to these resources2.

Exploration: Organizations can explore various Value Accelerators, including

process models, capability maps, and industry-specific content.

Selection: Choose the Value Accelerators that best align with your
organization's transformation goals and industry.

Implementation: Use the selected Value Accelerators to guide your

transformation initiatives, leveraging the best practices and templates
provided.

Customization: Adapt the Value Accelerators to fit your organization's specific

needs and processes.

Continuous Improvement: Regularly review and update your processes using

the insights and benchmarks provided by the Value Accelerators.

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 Case Studies

BearingPoint's SAP Signavio Value Accelerator for Insurance

BearingPoint released a Value Accelerator for SAP Signavio Process Intelligence
that supports the optimization of payments for Premium Collections in SAP
Collections and Disbursements for Insurance.

This accelerator:
Enables fast and easy connection with SAP Collections and Disbursements
Provides insights into collections and disbursement processes
Offers an overview of important dunning KPIs
Helps identify bottlenecks in daily operations
Supports cost reduction and increased operational efficiency

Future of SAP Signavio Value Accelerators

Expanded Advanced
Industry Enhanced SAP
Partner AI/ML for
Accelerators Integration
Contributions Personalization

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 Chapter 9 - Process Transformation
Manager

In today's rapidly evolving business landscape,

organizations are constantly seeking ways to
optimize their operations, reduce costs, and
improve customer satisfaction. SAP Signavio
Process Transformation Manager emerges as a
powerful solution to address these challenges,
offering a comprehensive toolkit for managing and
accelerating process improvement initiatives.

What is SAP Signavio Process Transformation

Manager?

SAP Signavio Process Transformation Manager is a cloud-based solution designed

to empower organizations in their quest for continuous improvement and
operational excellence. It serves as a control center for transformation initiatives,
enabling teams to gather knowledge about improvement opportunities quickly and
translate this knowledge into actionable change.

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 Key Features

Centralized Insights Benchmarking

and Initiatives Analytics

1. Centralized Insights and Initiatives

Process Transformation Manager provides a centralized platform for managing
improvement initiatives and related insights. This feature allows teams to
collaborate effectively and make informed decisions based on a holistic view of
their transformation efforts.

2. Benchmarking Analytics
The solution offers powerful benchmarking capabilities, allowing organizations to
set realistic targets for key performance indicators (KPIs) and measure their
progress against industry standards.

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 Key Benefits

Enhanced
Collaboration

Increased Data-Driven
Visibility Decision Making

Accelerated Improved
Process Performance
Optimization Targeting

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 Key Benefits

Enhanced Collaboration: Centralizes insights and initiatives, enabling teams

to work together more effectively across departments.

Data-Driven Decision Making: Provides a holistic view of transformation

efforts, allowing leaders to make informed decisions based on comprehensive
data.

Improved Performance Targeting: Enables setting realistic KPI targets

through benchmarking, ensuring goals are both ambitious and achievable.

Accelerated Process Optimization: Identifies areas for improvement by

comparing performance against industry standards, speeding up optimization
efforts.

Increased Visibility: Offers a clear overview of all transformation initiatives,

helping track progress and maintain alignment with strategic objectives.

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 How SAP Signavio Process Transformation Manager
Works

Data Integration

Performance Analysis

Initiative Management

Insight Generation

Progress Monitoring

Data Integration: Collects and centralizes process-related data from across

the organization.
Performance Analysis: Measures KPIs and compares them against industry
benchmarks to identify improvement areas.
Initiative Management: Provides tools to plan, track, and collaborate on
process improvement initiatives.
Insight Generation: Analyzes data to produce actionable insights for decision-
making and process optimization.
Progress Monitoring: Tracks the impact of improvement initiatives and
visualizes progress towards set goals.

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 Use Cases

Supply Chain Customer Service

Optimization Enhancement

Financial Close
Acceleration

HR Process IT Service Management

Standardization Improvement

1. Supply Chain Optimization

A manufacturing company uses the platform to identify bottlenecks in their
supply chain, benchmark against industry standards, and implement targeted
improvements to reduce lead times.

2. Customer Service Enhancement:

A telecommunications provider leverages the tool to analyze customer support
processes, identify pain points, and streamline operations to improve
customer satisfaction scores.

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 Use Cases

3. Financial Close Acceleration

An accounting department utilizes the platform to map out their month-end
close process, compare it to best practices, and implement changes to reduce
the time required for financial reporting.

4. HR Process Standardization
A multinational corporation uses the tool to standardize HR processes across
different regions, ensuring compliance and improving efficiency in recruitment
and onboarding.

5. IT Service Management Improvement

An IT department employs the platform to analyze their incident management
process, identify areas lagging behind industry benchmarks, and implement
changes to reduce resolution times.

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Chapter 10 - How SAP Signavio Integrates
with SAP S/4HANA?

In the ever-evolving landscape of enterprise resource

planning (ERP), the integration of SAP Signavio with SAP
S/4HANA represents a quantum leap in business process
optimization and digital transformation. This chapter
explores how this powerful combination is revolutionizing
the way organizations approach their S/4HANA journey.

The Synergy of Signavio and S/4HANA

SAP Signavio's seamless integration with SAP S/4HANA creates a robust ecosystem
that bridges the gap between process excellence and ERP implementation. This
synergy empowers organizations to:
Accelerate S/4HANA adoption
Achieve operational excellence
Align IT capabilities with business objectives
Drive data-driven decision making

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 Mapping the Path to Process Excellence

SAP Signavio's seamless integration with SAP S/4HANA creates a robust ecosystem
that bridges the gap between process excellence and ERP implementation. This
synergy empowers organizations to:
Accelerate S/4HANA adoption
Achieve operational excellence
Align IT capabilities with business objectives
Drive data-driven decision making

Minining for Process Gold

SAP Signavio Process Intelligence takes integration to the next level by directly
connecting to S/4HANA systems. This connection allows for:
Extraction of transactional data
In-depth process mining and analysis
Real-time insights into actual processes running in S/4HANA

These capabilities provide unprecedented visibility into process performance,

bottlenecks, and improvement opportunities.

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 Accelerating Value Realization

To fast-track S/4HANA transformations, SAP Signavio offers:

Value Accelerators: Pre-configured solutions for specific industries and
processes
"Plug and Gain" Approach: A methodology that compresses project timelines
from months to days
These innovations enable organizations to quickly identify inefficiencies and
implement optimizations, significantly reducing time-to-value.

Harnessing the Power of AI

The latest releases of SAP Signavio introduce cutting-edge process AI capabilities,

including:
Process Recommender
Performance Indicators Recommender
Process Mining Co-pilot (coming soon)

These AI-driven features enhance process optimization in the context of S/4HANA

transformations, providing intelligent suggestions and insights.

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 Bridging IT and Business with Enhanced Connectors

The enhanced Business Process Model Connector facilitates:

Direct navigation from SAP Solution Manager to SAP Signavio solution diagrams
Improved initial content migration
Seamless reuse and updates of process models

This tight integration ensures that IT implementations align perfectly with business
process designs.

Data-Driven S/4HANA Capability Recommendations

SAP Signavio Process Insights takes the guesswork out of S/4HANA implementations
by providing:
Analysis of current SAP ECC system usage
Recommendations on which S/4HANA capabilities to implement
Insights based on industry best practices

This data-driven approach ensures that organizations make informed decisions

about their S/4HANA journey.

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 The Future of Process Excellence in S/4HANA

As SAP continues to innovate, we can expect even deeper integration between

Signavio and S/4HANA. Future developments may include:
Real-time process optimization based on S/4HANA data
Predictive analytics for process performance
Automated process adjustments leveraging machine learning

Conclusion

The integration of SAP Signavio with SAP S/4HANA marks a new era in business
process management and ERP implementation. By leveraging this powerful
combination, organizations can not only streamline their S/4HANA transformation
but also create a foundation for continuous process improvement and innovation.
As we move forward, the synergy between these two platforms will undoubtedly
play a crucial role in shaping the future of intelligent enterprises.

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 Chapter 11 - Brush Strokes of Success

In this chapter, we'll explore real-world case

studies showcasing how organizations across
different sectors have leveraged SAP Signavio to
transform their operations and achieve
remarkable results. These stories illustrate the
versatility and power of process intelligence and
business transformation in action.

Use Case Sample

1. Manufacturing Sector Case Study: Global Automotive Supplier

2. Financial Services Sector Case Study: Multinational Bank
3. Healthcare Sector Case Study: Regional Hospital Network
4. Retail Sector Case Study: Global Fashion Retailer

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 Manufacturing Sector Case Study: Global
Automotive Supplier

Company Profile
A leading global automotive parts supplier with over 50
manufacturing plants across 20 countries.

Challenge
The company was struggling with inefficiencies in its production
processes, leading to increased costs and delays in order
fulfillment. They needed to standardize operations across plants
while allowing for regional variations.

Solution
Implemented SAP Signavio Process Intelligence to gain visibility
into actual production processes.
Used Process Manager to model and standardize core
manufacturing processes.
Leveraged Journey Modeler to map and optimize the order-to-
delivery customer journey.

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 Manufacturing Sector Case Study: Global
Automotive Supplier

Implementation
Conducted process mining on ERP and MES data to identify bottlenecks and
deviations.
Modeled ideal processes and compared them with actual execution using
conformance checking.
Created a central process repository for best practices and standard operating
procedures.
Designed optimized customer journeys with touchpoint analysis.

Results
15% reduction in production cycle times
20% decrease in quality issues and rework
30% improvement in on-time delivery performance
Standardized 70% of core processes across all plants
$50 million in annual cost savings

Key Takeaways
SAP Signavio enabled the manufacturer to gain unprecedented visibility into its
operations, standardize processes while allowing for necessary variations, and
significantly improve efficiency and quality.

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 Financial Services Sector Case Study:
Multinational Bank

Company Profile
A global bank operating in over 50 countries with retail, commercial,
and investment banking divisions.

Challenge
The bank was facing increasing regulatory pressures and needed to
improve compliance while also enhancing customer experience
across its diverse product lines.

Solution
Deployed SAP Signavio Process Manager for end-to-end process
modeling and governance.
Utilized Process Intelligence for continuous monitoring of critical
processes.
Implemented Journey Modeler to redesign key customer
journeys.

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 Financial Services Sector Case Study:
Multinational Bank

Implementation
Mapped all regulatory-related processes and created a centralized compliance
repository.
Set up automated monitoring of high-risk processes with real-time alerts for
deviations.
Conducted customer journey mapping workshops to identify pain points and
opportunities.
Redesigned onboarding and loan application processes for improved customer
experience.

Results
40% reduction in compliance-related incidents
25% decrease in customer onboarding time
50% improvement in loan processing efficiency
Created a single source of truth for process documentation
Achieved full traceability for regulatory audits

Key Takeaways
SAP Signavio helped the bank balance rigorous compliance requirements with
enhanced customer experience, leading to improved operational efficiency and
reduced risk.

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 Healthcare Sector Case Study: Regional
Hospital Network

Company Profile
A network of 10 hospitals and 50 clinics serving a population of 3
million across a large metropolitan area.

Challenge
The hospital network was struggling with long patient wait times,
inefficient resource allocation, and inconsistent care quality across
facilities.

Solution
Implemented SAP Signavio Process Intelligence to analyze
patient flows and resource utilization.
Used Process Manager to standardize clinical pathways and
administrative processes.
Leveraged Journey Modeler to optimize the end-to-end patient
experience.

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 Healthcare Sector Case Study: Regional
Hospital Network

Implementation
Conducted process mining on hospital information system data to identify
bottlenecks in patient flow.
Modeled and standardized key clinical pathways for common conditions.
Created a central repository for administrative processes like scheduling and
billing.
Mapped the entire patient journey from appointment booking to follow-up
care.

Results
30% reduction in average emergency department wait times
20% improvement in operating room utilization
Standardized 80% of clinical pathways across all facilities
15% increase in patient satisfaction scores
$30 million annual savings through improved resource allocation

Key Takeaways
SAP Signavio enabled the hospital network to optimize its operations, standardize
care delivery, and significantly enhance the patient experience through data-driven
process improvements.

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 Retail Sector Case Study: Global Fashion
Retailer

Company Profile
A multinational fashion retailer with over 2,000 stores across 60
countries and a growing e-commerce presence.

Challenge
The retailer was struggling to provide a consistent omnichannel
experience and optimize its supply chain in the face of rapidly
changing consumer demands and increasing competition.

Solution
Deployed SAP Signavio Process Intelligence to analyze end-to-
end supply chain processes.
Utilized Process Manager to model and optimize store
operations and e-commerce fulfillment.
Implemented Journey Modeler to design seamless omnichannel
customer experiences.

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 Retail Sector Case Study: Global Fashion
Retailer

Implementation
Conducted process mining on supply chain and point-of-sale data to identify
inefficiencies and bottlenecks.
Modeled ideal processes for in-store operations and e-commerce fulfillment.
Created a central repository for best practices in visual merchandising and
customer service.
Mapped and optimized the customer journey across online and offline
touchpoints.

Results
25% reduction in out-of-stock incidents
30% improvement in e-commerce order fulfillment speed
20% increase in conversion rates through optimized customer journeys
Standardized 90% of store operations processes globally
$100 million annual revenue increase attributed to improved omnichannel
experience

Key Takeaways
SAP Signavio helped the retailer create a truly integrated omnichannel experience
while optimizing its supply chain and store operations, leading to significant
improvements in efficiency and customer satisfaction.

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 Chapter 12 - Canvas of Career
Opportunities

The Canvas of Career Opportunities in SAP Signavio

offers a diverse range of roles and paths for
professionals looking to build their careers in process
intelligence and business transformation.

Job Roles in Signavio Ecosystem

Within the SAP Signavio Ecosystem, key job roles encompass a wide range of
responsibilities, each contributing to the successful implementation, management,
and optimization of business processes

Process Process Process

Analyst Owner Architect

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 Job Roles in Signavio Ecosystem - Process Analyst

A Process Analyst in the SAP Signavio ecosystem analyzes and improves business
processes by utilizing tools like Process Manager and Process Intelligence. Their
role is to identify inefficiencies and support optimization through data-driven
insights.

Skills Responsibilities

Process Mapping current

Modeling processes

Identifying
Data Analysis improvement
opportunities

Conducting
Problem-solving process analysis

Career Path

Process
Improvement
Senior Specialist
Analyst
Junior
Analyst

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 Job Roles in Signavio Ecosystem - Process Owner

A Process Owner is responsible for overseeing the entire lifecycle of a business

process, ensuring its alignment with organizational goals, and driving continuous
improvements by leveraging tools like Process Manager and Process Intelligence
to optimize performance and efficiency.

Define process Drive

Strategic Leadership objectives & continuous
thinking
KPIs improvement

Skills Responsibilities

Oversee Manage
Change Stakeholder
process process
management management
performance governance

Career Path

Director of
Process
Senior Excellence
Process
Process Owner
Manage

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 Job Roles in Signavio Ecosystem - Process Architecct

A Process Architect designs and structures complex business processes within the
SAP Signavio ecosystem. They ensure these processes align with organizational
goals and are built for scalability and efficiency using BPMN 2.0 standards.

Design end-to- Develop

Enterprise Systems
end process process
architecture thinking
architectures standards

Skills Responsibilities

Integrate
Business SAP technical Ensure Process
Processes
process design expertise Scalability
across systems

Career Path

Enterprise
Architect
Senior
Process
Process Architect
Engineer
Business
Analyst

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 Skills Required for Signavio Proficiency

Professionals working with SAP Signavio require a blend of technical and soft skills to
effectively manage and optimize business processes, including expertise in BPMN 2.0
for process modeling, data analytics for process insights, and strong communication
skills for collaboration across teams

Technical Skills

Basics Intermediate Advanced

Custom integrations,
BPMN 2.0 modeling, Process simulation,
predictive modeling,
Signavio navigation, workflow automation,
machine learning
basic reporting advanced analytics
applications

Soft Skills

Communication Problem-solving Change Mgmt.

Ability to explain Identifying root causes Guiding organizations

complex processes to and developing through process
various stakeholders innovative solutions transformations

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 Skills Required for Signavio Proficiency

Domain Expertise

Industry-specific
process knowledge (e.g., Understanding of Awareness of industry
banking regulations, relevant technologies trends and best
manufacturing and systems practices
standards

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 Salary Trends and Job Market Analysis - Current
Demand

The demand for SAP Signavio professionals is rising, reflecting competitive salary
trends as organizations prioritize business process management solutions. Current
job market analysis highlights increasing opportunities for roles like Process Analysts
and Process Architects in industries embracing digital transformation.

Industry-specific
High demand in
process knowledge (e.g.,
financial services,
banking regulations,
manufacturing, and
manufacturing
healthcare sectors
standards

Growing need for

professionals with
combined process and
data analysis skills

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 Salary Trends and Job Market Analysis

Junior Process Analyst: Senior Process Analyst:

$60,000 - $80,000 $80,000 - $120,000

Process Architect: Transformation Consultant:

$120,000 - $180,000 $100,000 - $200,000

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 Salary Trends and Job Market Analysis

Future salary trends for SAP Signavio professionals are projected to rise due to
increasing adoption of business process management tools. This trend is
supported by strong job market demand driven by ongoing digital
transformation across industries.

Industry Enhanced SAP

Accelerators Integration

Expanded partner Advanced AI/ML for

Contribution personalization

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 Chapter 13 - SAP Signavio Certifications

SAP offers Signavio certification exams to verify fundamental knowledge and skills in
process management and analysis, with the current C_SIG_2201 exam being
replaced by two new role-based certifications (C_SIGDA and C_SIGPM) in March
2024, covering topics such as process modeling, governance, intelligence, and
mining, aimed at consultants and analysts in the SAP ecosystem.

C_SIGPM_2403 SAP Certified Associate - Process

Management Consultant - SAP Signavio

SAP Certified Associate - Process Data

C_SIGDA_2403
Analyst - SAP Signavio

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 SAP Certified Associate - Process Management
Consultant - SAP Signavio (C_SIGPM_2403)

This certification is intended for professionals who

manage business processes with SAP Signavio
solutions. It validates fundamental knowledge for
managing and designing business processes with
customer experience at the core.

Exam Details

Exam Code: Duration: Number of Questions:

C_SIGPM_2403 180 minutes 60-80

Passing Score: Cost:

66% $519 USD

Key Topic Areas

1. SAP Signavio Process Manager (21-30%)
2. Process Modeling (11-20%)
3. SAP Signavio Process Collaboration Hub (11-20%)
4. SAP Signavio Process Governance (11-20%)
5. Decision Modeling (11-20%)
6. Business Process Management (≤10%)
7. Customer Journey Modeling (≤10%)

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 SAP Certified Associate - Process Data Analyst - SAP
Signavio (C_SIGDA_2403)

This certification is designed for professionals who

analyze and enhance business processes based on
process data. It confirms fundamental knowledge to
conduct thorough investigations and make
recommendations for improvements.

Exam Details

Exam Code: Duration: Number of Questions:

C_SIGDA_2403 180 minutes 60-80

Passing Score: Cost:

66% $519 USD

Key Topic Areas

1. SAP Signavio Process Intelligence (21-30%)
2. Process Mining (11-20%)
3. SAP Signavio Process Collaboration Hub (11-20%)
4. SAP Signavio Process Insights (11-20%)
5. Business Process Management (≤10%)
6. SiGNAL (≤10%)

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 SAP Certified Associate - Process Data Analyst - SAP
Signavio (C_SIGDA_2403)

Preparation Resources

SAP Learning
Journey: "Analyzing Practical experience
SAP Learning Hub
Business Processes with SAP Signavio
courses
with SAP Signavio solutions
Solutions"

More Details

Validity 5 Years

Annual assessments
Maintenance
required to stay certified

Multiple choice
Exam Format
questions

Combining education courses

Preparation
and hands-on experience

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 Chapter 14 - SAP Signavio Glossary

General Terms

A cloud-based tool for professional process modeling, documentation,

SAP Signavio
and design. It enables organizations to create, publish, and evaluate
Process Manager
business processes using the BPMN 2.0 standard.

SAP Signavio
A cloud-based platform for process mining and analysis. It allows users
Process
to access real-time data and track performance metrics.
Intelligence

SAP Signavio A solution that provides value analysis capabilities and helps
Process Insights understand process performance.

SAP Signavio Acts as a single source of truth for an organization's processes, uniting
Process employees across departments to collaborate on process
Collaboration Hub improvement.

SAP Signavio
A tool to help companies visualize and improve their customer
Process Journey
journey.
Modeler

SAP Signavio
Process A tool that helps control processes and meet business goals.
Governance

SAP Signavio A gateway to access value accelerators and resources that help speed
Process Explorer up project time-to-value.

The central object management repository in SAP Signavio Process

Dictionary Manager, used for consistent management of recurring process
information.

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General BPM Terms

BPMN (Business
Process Model and An international standard for process modeling.
Notation)

Process A technique that uses data mining to analyze event logs in business
Mining workflows, helping to identify bottlenecks and inefficiencies.

Business Process
The practice of analyzing, designing, implementing, and continuously
Management
improving business processes.
(BPM)

Process The act of visually representing business processes, typically using

Modeling standardized notations like BPMN.

Process The use of technology to execute recurring tasks or processes in a

Automation business.

KPI (Key
Measurable values that demonstrate how effectively a company is
Performance
achieving key business objectives
Indicator)

PPI (Process
Metrics specifically used to measure the performance of business
Performance
processes.
Indicator)

Pre-configured solutions or best practices designed to speed up

Value
implementation and value realization in specific industries or
Accelerators
processes.

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 Conclusion

This e-book has outlined the essential capabilities of SAP Signavio and its critical
role in enhancing Business Process Management (BPM) within modern
organizations. By integrating key components like Process Manager,
Collaboration Hub, and Process Intelligence, Signavio empowers businesses to
standardize process documentation, improve collaboration, and gain valuable
insights through advanced analytics and process mining. These tools facilitate
effective process modeling and optimization, driving continuous improvement
and operational excellence.

As the demand for skilled professionals in the SAP Signavio ecosystem continues
to grow, organizations must embrace these capabilities to remain competitive in
an increasingly complex business environment. By leveraging the tools and
practices discussed, businesses can foster innovation and adapt to evolving
market demands, ensuring they are well-positioned for future success.

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