VEERESHA KALLAPPA KERURA

Customer Service Management, SAP Fico-Accounts

Payable, Receivable, Project Management
✆ +91 ✉ ＠ Bangalore
9632906366 veereshkkerur@g
mail.com
Skills SUMMARY

Customer Service Management, SAP Experienced Corporate Finance Professional with over 10 years in finance and accounting
management. Expertise in SAP FICO- Accounts Payable, Accounts Receivable, Project
FICO- Accounts Payable & Management, and Customer Service Management. Proficient in invoice processing,
Receivable, Vendor Management, vendor management, project creation and billing, and cash application. I am skilled in
Data analysis & Reporting through tools such as SAP FI, PeopleSoft 9.2, My Workspace, Inspyrus, MS Office, and basic Power
Basic Power BI, Project Creation and BI. I am Adept at handling complex financial tasks, including SLA, KPI, RCA, change
management, and problem resolution. I am seeking a challenging position to leverage my
Billing, Invoice processing, and Cash extensive knowledge and skills for career growth and organizational success.
Applications
PROFESSIONAL EXPERIENCE
Strengths
• Experienced Customer service Manager with 2 Years and finance
professional with 8 years in Accounts Payable & accounts receivable.
• Specialized in accounts payable, project management, and comprehensive
Process Optimization, Effective financial reporting.
Communication, Leadership Skills, • Proficient in SAP FICO, including configuration and integration with MM and
Customer Satisfaction Focus, Incident SD modules.
Management Expertise • Certified in SAP S/4HANA for Financial Accounting Associates, applied daily
in operations.
• Adept at using tools like SAP FI, PeopleSoft 9.2, My Workspace, and basic
Power BI.
• Recognized for delivering process improvements and maintaining high
Education service standards.
• Award-winning performer with a track record of excellence in finance and
Master's Degree in Taxation
customer service roles.
Karnataka University 2012 – 2014 • Strong communicator, effectively collaborating with teams and
stakeholders to achieve objectives.
Bachelor's Degree in • SLA, KPI, RCA, Change, Service, Incident, Problem, Customer, and Client management.

Commerce HCLTech. 04/2024

Karnataka University 2009 - 2012 - Present
Role: Customer Service Manager

Achievements • Organized meetings with clients to discuss incident processes and

progress regularly.
• Analyzed root causes to reduce WIP with customers and clients effectively.
 Awarded as STAR PERFORMER at
• Managed roles and responsibilities over FTTH WiFi connectivity and related
HP. issues.
 Received Client & Apex awards and • Administered communication systems, including routing and switching
an appreciation letter to parents from (CCNA) configurations.
CGI. • Planned with construction and sales teams to meet customer requirements
 Best performer award three times in efficiently.
CGI.
 Recognized twice for Kaizen process CGI Information System & Management
improvement contributions in CGI. Consultant.12/2016-03/2024
 Client Kudos: Exceptional Issue
Resolution in HCLTech Role: Project Creation and Billing.
• Managed the online transition of PCB process from Montreal to India in
2019.
• Conducted knowledge transfer sessions and evaluated new team
members' performance regularly.
• Oversaw requests for new projects and contract updates in My Workspace
application.
• Prepared monthly business review matrices and presented them to the
entire team.
• Collaborated with RPA team to establish and update bill rate processes in PSA
tool.
Role: Vendor Management, PO requisition Approvals & Invoice
Processing

Computer Skill:
• Verified documents during vendor creation/modification and performed
SAP ECC, S4Hana, mandatory checklists.
Oracle PeopleSoft 9.10 • Analyzed payment methods to create accurate payment proposals based
Microsoft Office on supplier requirements.
• Responded to general inquiries through email promptly and professionally.
Certification: Sap Fi • Implemented invoice automation solutions, reducing manual processing
time and errors.
• Conducted regular vendor audits to ensure compliance with policies and
SAP S/4HANA for Financial industry standards.
Accounting Associates (SAP S/4Hana
2020). Role: Operation Support / Finance- Invoicing
Certification 0024845301
• Handled cash applications
by analyzing and applying
client receipts with accurate
details.
• Created various invoices,
including credit notes and
inter-company invoices
efficiently.
• Monitored daily bank
statements interfaced into
PSA via SWIFT message
MT940.
• Updated billing system and
customer files with issued
invoices promptly and
accurately.
• Resolved discrepancies like
overpayments,
underpayments, and
duplicate payments
effectively.
 Role: CAS & Reporting.
•
Managed IP GTO legal entity product creation/update setups and invoice approver
setups.
•
Conducted quarterly and annual member bill rate cleanups efficiently.
•
Analyzed failed RPA billing job instances and fixed issues through troubleshooting.
•
Downloaded data from MWS daily and allocated it to all team members.
•
Ensured process compliance with SLAs for TAT and accuracy standards
consistently

HP e-Global Business Operations Pvt. Ltd 09/2014 -

12/2016
Role: Accounts Payable

•
Managed the processing of all types of invoices including inventory and non-
inventory items, ensuring accurate data entry and timely payments.
•
Conducted internal quality checks on processed invoices to maintain high data
accuracy and compliance with company policies.
•
Prepared monthly reports and assisted in month-end closing activities, providing
valuable insights for financial decision-making.
•
Trained new hires on invoice processing procedures and updated standard
operating procedures (SOPs) as needed.
•
Actively participated in the Invoice Status Tool (IST) project, contributing to
process enhancements and increased efficiency.

SAP FICO Skills:

Technical Skill

•
Configured Organization structure/Enterprise Structure: Company, Company code,
•
Business areas.
•
Configuration of global settings: Fiscal year variant, Posting Period variant, Field
status
•
groups, Tolerance group for employees, tolerance groups mapping to users.
•
General Ledger Basic Settings: Chart of Accounts, GL Account groups, Number
ranges
•
for GL Account groups, Retained Earnings Account, Master records, Tolerance
groups,
•
Document types and number ranges, Global Parameters, Foreign currency
conversions,
•
Recurring document and Batch input
•
sessions.
•
New GL Functionality: Maintain non-leading ledgers, ledger groups, Document
Types &
•
Number ranges for non-leading ledgers, Document splitting and its settings.
•
Extended Withholding Tax: Creation Tax on Sales and withholding tax key, Tax
types, Tax
•
codes.
•
Bank Accounting: House bank, GL Accounts for House Banks, Account ID’s, &
assignment,
•
check lots
•
Accounts Payable: Creation of vendor Account groups, Number ranges, Vendor
master
•
records, Settings for vendor down payments, Payment terms, and Automatic
Payment
•
Program customization, Integration with MM.
•
Accounts Receivable: Creation of Customer Account groups, Number Ranges,
Customer
•
master records, Down payments Settings, Settings for Dunning program,
Integration with
•
SD.
•
Inter-company Transactions processing.